Lee Supply Indianapolis - South: Plumbing, HVAC, & Appliances

My wife and I decided to purchase a washer and dryer from Lee Supply rather than Home Depot, Menards or Lowes because they were the supplier for the new house we were buying so we assumed they could coordinate delivery better than the box stores. I ordered and payed for the appliances on 12/12/22. We moved in on 1/3/23 and the appliances still hadn't arrived at their warehouse. Finally delivery was to be made on Wed, 1/11/23. They showed up with one white appliance and one blue one. Not what we ordered. They tried again on Mon, 1/16/23 and again one white and one blue. Third time was a charm as delivery was finally accomplished on Fri 1/20/23. It appears their warehouse and the office don't communicate very well. To make up for the delayed delivery and our inconvenience, our sales rep Rick Ferguson volunteered that the warehouse suggested they refund our $79.99 delivery charge. Of course that never happened. Next time I'll go to one of the box stores to purchase my appliances and get delivery in a day or two.

These people know their appliances. I did a purchase and install of a fairly unique oven/range recently. The lead installer was committed to the project and did an incredible job. Very satisfied.

Went to spend upwards of $1400 on a washing machine and the guy states his ONE AND ONLY appliance specialist is out for “Weeks” and there is no other person to help.
Poor business

Said they would call when the part arrived. 6 hours after they received the part, they never called back to inform the part has arrived. Very unprofessional.

Great place to unload. Off 465 west take exit 2a keep straight will be on your right. Enough room to spin around and put it on the dock

I got my materials and the staff is nice. But, for some reason they've gotten significantly slower ever since they do curbside only (COVID Reasons for sure). I've waited an hour just for materials multiple times. Time is money.

Very slow customer service. Slow answering the phone. A dozen rings or so. 5 minutes on hold then get dumped into a voice mail. They seem understaffed and lack knowledge, at least on the HVAC side. Their pricing is a little high compared to other supply houses but if they had good, fast, quality customer service it wouldn't be a big issue . I do my best to avoid buying from them but sometimes I don't have an option.

Bought a $19000 Sub zero fridge! Installed it July 12th with two different handles and today Aug 3 Rick is telling me that it'll be another week before the panel arrives even though I was told it was going to be installed on July 24. So... No one ordered the panel? This is poor service. I will not tolerate being lied to and they just have to come get it.

I've been here twice in the last few years, and both times everyone was extremely nice and super helpful. Both times my furnace was having issues, and i know basically nothing about furnaces, and they helped me out. Prices were great.

No help whatsoever when it comes to finding parts for anything they sell. They can’t answer there phones. Costumer service is trash. If I could give them half a star I would because they aren’t even worth one.

Hardly ever have every part you need and if by some miracle they do, it takes about an hour to get parts no matter how slow or busy they are. Probably the worst supply house in the Indianapolis area.

Good people and good service

Lee is probably the slowest supply house, that’s most plumbing contractors don’t like going.... could’ve drove further out and still made it back to the job before they grab a few items.

Good people, awesome service. Not much stock! 1/2 our order always on back order.

Customer service was terrible. I was actually swore at by a member of management. I left immediately, will never return again. I wish I could give zero stars.

Slow service and wrong part ordered and return of funds not processed as stated.

A lot of the time Lee gets our orders wrong..Constantly we get the wrong materials in wrong sizes or just flat out not in the Realm of what our order was.Also experience getting to job site and the items ordered are broken cracked or have Factory mistakes..Unfortunately my boss has account with them but we the workers get yelled at for Lee's mistakes..Please just pick up your game..Lee's supply

Some of the most helpful and polite people I have delt with. Thanks for the great service ?

Great prices had everything I needed

Truly frustrating experience. Poor service. Parts missing. Took multiple phone calls and 2 trips to get it right.

Every one was very helpful and knowlegeable. Prompt curtious service.

Always great service here everytime..

Very stuck-up bunch they are. Rude & snooty.

Rude / stuck-up staff! Prices are a rip-off.

Outstanding people at the front desk

Great people great service always helpful

Good product. Nice people.

Very helpful people

Great place Great People

Awesome..

Good experience