Rescue Plumbing

I had a tenant who was not getting hot water. They scheduled the appointment as soon as possible. Logan called the next day and showed up when he said. Even though it was an easy fix, he and his partner were very professional and took the time to show us what to look for. Appreciate the professionalism and help!

Updated review: I wish I could give Rescue Plumbing 7 stars. I thought my new plumbing had a leak and it turned out that I installed the shower head wrong (massive facepalm). The same team visited my home and they were gracious, understanding, and fixed the issue quickly. Love this company.

Logan and Jenkis were awesome. They were timely, professional, and friendly. Highly recommend Rescue Plumbing!

Service technician was knowledgeable and polite. My sink was unclogged. However your bank account will also be empty at the end of the service. Very over priced for a simple job. I only learned this after researching once the job was done. $499 for a simple unclogging. Didn't know that I could rent the same tool from home Depot's for a fraction of the price. Although the job was done, I would consider this unprofessional business practice. Again, the work was great but if you can do a bit of research you could save yourself some money. If you don't care about the cost, then this is the company for you.

-In response to the owner.
The IL Consumer fraud act is intended to protect consumers against unfair and deceptive practices including but not limited to charging for goods and service. Overcharging consumers for simple unclogging can be seen as a misrepresentation effort, equipment, quality of service or skill to perform the service.

(815 ILCS 505) section 2

Objectively speaking: $499 for this service is overcharging. This was not a complicated or unique situation.

I had Pete and Noah come help with an emergency clogged toilet issue. They responded promptly, came on time, were super friendly and professional, and knew what they were doing! Everything was done very quickly as well. Thank you for such great service and I will be using them next time!

Called Rescue first thing in the a.m. Had a team, Pete and Noah on site by Noon. Thorough examination, honest assessment. Adjustments were made, leak was fixed. Fast, accurate and knowledgeable. Definitely will use again.

Pete and Noah make a great team! Very friendly, patient and explained everything. They gave us a free estimate before moving forward which I really appreciated. They fixed the issue within minutes!

Rescue Plumbing is great, and Logan and Djenkis are terrific! I called them with a semi-urgent plumbing issue, and they were able to fit me in right away. They were on time, professional and worked quickly to clear my drain. They patiently explained everything and answered all my questions. I truly appreciate having reliable and honest plumbers and will absolutely use them again. I highly recommend them!

I highly recommend Rescue Plumbing. Had an issue with my shower valve cartridge and they sent out Pete Ismail and his son (who’s apprenticing). They showed up early, tag teamed the job, did great work and fixed the problem. I’ve used rescue before and they were great. Highly recommend them and specifically recommend Pete and Noah.

Pete and Noah were fantastic to work with. They arrived on time and were very communicative. They explained the issue with our shower and, despite the difficulty in getting parts for the random European model, had it fixed in just a few days! Two other plumbers had given us the runaround or ghosted us, so Pete and Noah’s work at Rescue Plumbing really stood out as phenomenal. Highly recommend!

We hadn’t even moved into our new house yet and the basement flooded from a faulty sump pump and the sewer backed up! Pete and Noah came out to help with the whole mess. They walked us through everything, every step of the way and made sure everything was done quickly and right. They were patient and understanding as we asked lots of questions. While I’m not happy all this happened - I’m grateful to have found honest plumbers who helped us through it.

Rescue plumbing is an amazing company. They were professional, honest, friendly and genuine about the work. They explained everything about the repair. I felt comfortable with the work they did. The prices were reasonable and affordable. Thank you to Vince and his coworker for doing an excellent job in my kitchen. I definitely plan to use this company in the future. Happy customer!

Great service, quick and professional, insured and bonded, licensed, would recommend versus any oyher plumbing in Chicago. Thank you Mr. Vincent & Lobo.

Jay and Jr. came to the house to detect the source of a leak. They removed a small portion of the ceiling in the basement and quickly identified the issue. Initially I thought it might be a leaky sink which was backing up, it was not. It was the toilet. Jay quoted a price for the toilet and to also rout out the sink. As it turned out, the sink didn’t need routing, just a stopper clog, simple. Jay removed the toilet, cleaned out the old, re-installed the bolts and reseated the toilet. Unfortunately it didn’t work. Made some adjustments, no go. The solution was to replace the original cast iron below and redo where the toilet sits. The quote was significant. Jay said he would not charge for today, but would do the project the day after. To no fault of Jay and jr. I had run into a friend who has done contract work on our block and he found a different solution to try. I called Rescue to explain and cancel and Jay and I spoke with regards to the cancellation. He was above and beyond professional and respectful of my decision. Most notably, Jay would not accept payment for his work since he said he did not fix the problem. I said I had no problem paying for his time, experience and identifying the issue, but he would not accept the payment.

Although I believe professionals should be paid for their time, I respect jay’s decision and will, reluctantly honor it. But, In the future, I will call on Jay to service my plumbing needs. He was knowledgeable, personable, respectful, explained every detail—like a master’s class in plumbing.

Thank you Jay and Jr.

Pete and Noah were excellent. Very professional, knowledgeable, and a pleasure to work with. Highly recommend their services and will call them again the next time I need plumbing services.

I’d highly recommend Rescue Plumbing and especially Pete and Noah. I called Rescue to inspect a clog my vent stack and Pete and Noah came by a few hours later and earlier than scheduled. They were both friendly and professional throughout the entire visit, they did a thorough inspection and tried to resolve the issue, and then provided a detailed explanation of the problem and expected costs. All around good and trustworthy and would call again for any plumbing issue.

Pete, Noah and Sam came in and were professional, efficient, and very informative. Our experience left me feeling very confident in my understanding of the condition of our plumbing. I would highly recommend there team. I know I will use them again in the future.

Had an urgent clogged toilet situation that needed to be addressed. I called the morning of and they were able to come before noon. Pete and Noah were awesome. They unclogged it quickly and were very friendly and professional. Would highly recommend and I plan to use Rescue Plumbing for all future plumbing needs!

Great job! I coordinated a building shutoff and they were 10 minutes early as requested. The pricing was $280 for a ball valve and $75 per cap which for their trip and time is reasonable. They went above and beyond by assisting the building management team who could not locate the shutoff valves.

I'd definitely recommend them and I'm very happy with their service.

Pete and Noah arrived early and got the job done quickly and very reliably. We regained hot water by the end of the day as promised. They use the latest technology and explained every step of the process. Fully recommend!

I had a really good experience working with Pete and Noah on a clog and catch basin cleanout at my condo building. They're professional and showed up on time. Pete is very knowledgeable and took the time to explain everything thoroughly and answer all my questions. We'll be calling them again to help us with future projects for sure!

Pete and Noah helped me get a gas line connected to my grill. They were on time, quick, and very professional. Highly recommend!

Pete and Noah arrived early (a very good thing!), diagnosed the issue, and made the repairs within the hour! Very cordial, speedy, and professional! Highly recommend!

Vincent did a great job installing my toilet and was very easy to work with given all of my mishaps thank you!

Highly recommend! I was able to schedule these guys with ease, after having no luck with other providers. They called in advance to confirm they were en route, were punctual and professional. Pete explained in detail what needed to be done to fix my clogged bathroom sink and broken toilet. They were tidy and efficient, and I will definitely use them again. Thanks!

They did an amazing job. Quick, detailed and respectful. Definitely recommend.

Pete and Noah were very professional, on time, diagnosed the issue instantly, and repaired the leak really fast. Will definitely use them again.

Pete and Noah were on time, personable and efficient! They had to rework a few things done incorrectly by the original installer. Thank you for replacing our garbage disposal with care and attention to detail!

Had a faucet issue pop up as business was ending on a Friday. Dex came out after hours and quickly got me taken care of. He gave me a heads up that he was early, which was a pleasant surprise. Timely customer care at reasonable rates!

We called thinking our water heater was making noise. They came quickly on a Saturday. Turns out, about 10 units in our condo thought it was their water heaters or the pipes. Rick & Eric were able to diagnose it wasn't the water heater. They went on multiple floors, the roof, and basement to find out there was a toilet running 2 floors below us causing major buzzing, humming, and screaming noises through the duct work to all of our units. Once getting access to that condo unit, they stopped the running toilet and the noise stopped immediately. They stuck around to continue diagnosing and ensuring a fix even though it wasn't what we all thought it was originally. Would absolutely recommend them and will use them again. Very professional and made the noise stop!

Pete and his son helped me out with getting my drains cleaned up in my kitchen and bathroom! They both were really friendly and worked quickly and professionally.

Pete and Noah of Rescue plumbing were great, on point communication around when the work would happen and how long it would take. They were finished with the work quickly and on time and remained on site to test for leaks after my buildings water was turned back on. Would highly recommend

Had a problem with a sump pump. Water backing up into the house. Pete and Noah came out and replaced a valve and got it working again. Very professional guys, patient and understanding. Would definitely call this company again.

Rescue Plumbing fixed a problem for me that two other plumbers told me I would just have to live with....my garbage disposal was leaking into my dishwasher. Pete and Noah were quick and professional. Pete explained all of my options and did an outstanding job. I couldn't be happier with their work. Great experience!

Dex and Lobo did a fantastic job! They came out late in the evening for an emergency repair. We recommend these professionals for emergency plumbing repairs and stayed late into the night. We can’t say enough about these two men. Fantastic job! Thank you Rescue Plumbing!

Logan and Djenkis figured out the issue with my toilet and fixed it in a timely fashion. Would recommend their service to all!!

Noah and Pete were wonderful, timely, did great a great job. Will def call them again for any needs.

Pete Ismail from Rescue Plumbing did an excellent job investigating issues with our building's sewer system, explaining what is required to repair the issue, and completing the large project. He also was gave us great guidelines for routine maintenance of the system.

Pete and Noah were very helpful. They talked us through everything they were doing and were absolutely delightful! Will definitely call them again!

Cant thank Rescue Plumbing enough! My mom's water heater was flooding her basement and no one would come out without a ridiculous emergency fee. They charged me a $99 emergency fee which was amazing compared to $300-$500 ER Fees. Benjamin came out turned off the water heater and started draining the heater. Thomas & Sam came in right behind him and we were up & running in no time. Thank you Rescue Plumbing!!!