Ace Contractors Plumbing, Heating, And Air

Received two unsolicited calls in two days. Tried to explain that I didn’t want any service on my home but caller hung up on me mid-sentence. Then, called, “customer service,” who was completely dismissive to me. All I told her was they’re sales reps needed better training. Hanging up on me did not make me want to use their device in the future.

I called the company at 4 PM on a Monday afternoon. Tuesday morning Raul came over and had a major pipe repair done by two in the afternoon. The most professional, polite and knowledgeable plumber I’ve ever met. Thank you very much.

I rarely give bad reviews, but Ace Contracts is so horrible I felt a duty to warn others of their poor workmanship and unethical behavior. They installed a faulty valve that leaked and destroyed my bathroom. You can see faulty valve with plumbers putty around it. They knew it would leak that's why they put putty around the joint. The contractor Gonzalez who did the work admitted fault and promised to repair the damages but the manager Cort has refused to do anything. Run from this company if you need plumbing work.

A shout out for Ace. Its technician was quick, professional, responsive and reasonable. A job well done. Thanks Gus and Ace.

Worst customer service I have ever experience. Would not recommend working with them. The woman who answers the phone is not personable and will hang up on you. Awful person to have the voice of your business.

I had an excellent experience with Ace Contractors from start to finish. They were clearly knowledgeable and able to answer questions other companies could not. The installation team were incredibly professional, courteous, informative and flexible. When unforeseen issues arose, there was a no nonsense, no problem attitude which resulted in the technicians having to work a longer day than they had anticipated. At no time did they complain about this, and there was no hint of extra charges being made to me. I won't hesitate to call

Our old water heater finally broke down, so we did our due diligence and contacted several local plumbing & heating companies. Ace Contractors gave us the best price and arrived to install everything on the exact day and time as agreed over the phone. The technicians were great, cleaned up after themselves, and were very professional overall.

I can't say enough about Ace Contractors and Gus Mendez who did our estimate. He was polite, respectful and really knows his business. His estimate came in below the others to install a tankless water heater and offered us an excellent warranty. I would recommend Ace Contractors and Gus to anyone seeking quality work at a reasonable price.

I had a great experience with ACE contractors, specifically Juan Pelayo who was our field technician. I called because I needed a quick fix for one of my rentals and Juan responded, completed the work and had such good interaction with my tenants that they specifically called me to thank me. Then I asked Juan to come fix an issue at my home and he came up the same day, stayed late to make sure the job was done right, and was friendly and personable with my entire family. I can’t speak more highly of Juan, but now that I have Ace saved in my phone I can delete all the other plumbers in my contacts!

The two plumbers who came to our home were very knowledgeable, and did a great job breaking down complicated topics and explaining the problem to me and my family. They gave us several options along with what they thought might be the best. Overall, great experience

The biggest issue we have had is with the communication and timeliness of the company. Gus was the main worker on this project and always had an excuse as to why they were constantly late. Myself, my roommate, and the other party involved missed time at work due to all of this. After we thought all of the plumbing issues were taken care of, it turns out that the shower head was broken in the process and after 2.5 weeks without a working shower a call was put in to Gus and he has failed to respond to the matter. Safe to say that we will never recommend this company to anyone we know

Amazingly honest. Ace Contractors unclogged a sink drain this afternoon when I mistakenly thought I needed hydro jetting because so many of my neighbors were having rooter rooting done. I didn't need it and they didn't do it saving me lots of money. I am really happy with this Ace experience. Highly Recommended. I know I'll be calling Ace Contractor for my next plumbing needs.

I've hired Ace Contractors Plumbing, Heating, And Air three times now to complete work on my home, once for my kitchen, and two bathrooms. Every time I've been very happy and satisfied with their service, their pricing, and their courteous worker. I highly recommend them.

I called the company explained what I was looking for, Raul was the person that came out, provided a quote & I agreed for a complete new A/C & Furnace. After 6 six days of what was suppose to be a 3 day job, told me they needed an additional $5,300 for a repair to a line inside the wall, after I noticed a hissing sound in one of the bedrooms & pointed it out.When I disputed received a $1,200 to $1,800 quote but stated that does not cover the drywall only to cut my wall, repair line, did I say I was told this work doesn't come w/o a warranty.Tried to reach a Manager, no response yet. So I have a new system that does not work.Update: Never received a phone call from company. Attached are pics of how my wall was butchered which will cost an additional $500 to repair due to how he cut the drywall. Now I have gotten my attorney involved to reach out to ACE to negotiate covering some of the drywall charges ??.

I had both an HVAC and plumbing issue at my rental property. I called a few places and ended up using Ace Contractors. They were prompt, courteous, proficient and reasonable. They are clearly an expert in both fields. I will be using them again in the future for sure!

I've been using this same company for any issues I have with my properties for years and every single time I've used them we had a great experience. I HIGHLY recommend them for Heating/ Air issues

Diagnosed and fixed two separate units, each with difficult air conditioning issues. Showed up on Saturday and Sunday! On time, polite and very professional. Our technician was there, we had him fix our wine cellar cooling system. Would recommend him to anyone.

Had them replace the sewer line between my house and the street.
They were early for the estimate and waited for me.
Their bid was much lower than their competition. Job was quick! 2 days, and started and ended just when they said it would. 5 months later, everything is working fine.

I was contacted by Ace Contractors for a plumbing job when I put our information in one of those sites. I spoke to Jonathan who called me right away and said that they could get someone over here tomorrow. That was great! The next day we were so happy with Juan! He was on time, knowledgeable, professional and did an excellent job! We asked Juan, if Ace Contractors installed central air, as we were considering putting in a central air conditioning unit. Juan said they did. I phoned Jonathan back. Shortly thereafter, I received a phone call from Freddie. Freddie was able to come over later that same afternoon to take a look at our job. My husband and Freddie spoke at length about the job and we decided to again go with Ace Contractors! The job was completed last week and it's terrific!! We know that we are now set for the summer! No more being concerned about what the temperatures are going to be! It was our experience with Ace Contractors from the first interaction to the last; they are professional, knowledgeable, friendly and on time. We are very happy with our decision!!! I'm sure you will be too, if you give them a try. Thanks to Jonathan, Juan and Freddie!!! You guys are TOPS in our book. I was going to say Aces, but I thought that would be cheesy! M~

Their electrician came to find our water leak problem from our upstairs bathroom he opened up our family room ceiling to find an elbow with a pinhole leaking, not good. He was quick and efficient stopped the leak and replaced the pipe. Not what you want to deal with but our damage was kept at a minimum. Thank you so much!

Our airbnb rental property flooded the weekend, Ace was the only company in the area that was willing to come on short notice. Thank you so much! They helped us out immensely

These guys were awesome. We had a bad leak that was going from our first floor bathroom to our basement. Fast response, a plumber was out here within a couple of hours. Saved us a ton of money by not immediately tearing up our tile floor and instead, went to the source in the wall. We will definitely be calling these guys again!

Clogged drain. Found Ace Contractors on HomeAdvisors and Angie's list. Carlos was the plumber for the requested job. He arrived as requested, analysed the problem informed me what needed to be done and quoted me a price. Carlos was professional and friendly. We discussed the price and Carlos as well as his Boss at Ace worked with me and gave me a fair price for the job. Satisfied customer with both Carlos and Ace Contractors.

Very happy with the service. We will definitely use Ace again for any plumbing issues that we may have.

Ace Contractors Plumbing was such a great experience from beginning to end! They were professional, prompt, courteous and had great attention to detail. They were also reasonably priced! I highly recommend!

It’s a -0 star. I called for a leaking faucet, I was told is a free estimate.Jon comes tightened the packing nut and told me it’s $85. If he would have told me the price before tightening I wouldn’t accept the job. But he tightened and then told me it was $85. It’s so sad how this man took advantage of a woman. Outrageous.

Joe was amazing. We had a leak coming from our toilet and they fixed it. Customer service was great and we were able to book a same day appointment.

They were prompt in responding and the electrician came and was amazing and did a great job. The turnaround time was real good and the promptness as well as the pricing. I will use again with any electrical needs.

We spoke with Norman, he was here for leak detection. He was prompt, knowledgeable and friendly. He was thorough in determining the status of our plumbing. We would call him again.

We had a terrible experience using ACE contractors. We needed to have our water heater replaced and the plumber they sent out was incompetent and negligent. During the repair the plumber said that he had to leave to get a part, and my wife went to check on the progress of the work. To her horror my wife discovered that something had gone terribly wrong with the replacement of the water heater, as the floor to our garage was flooded in water. The plumber had never notified us that our garage was flooded. Many items in our garage became water damaged as a result. Our pool table, a ping pong table top, a book shelf, numerous books including my wife's yearbook from high school, artwork that my daughter had made and various other items were all water damaged. Not only did this plumber not tell us about what he caused, he also never even apologized for causing so much damage to our stuff. Long story short, do not use ACE contractors!

These guys are straight to the point. They diagnosed what the issue was quickly and addressed the issues. Will definitely call Ace again, super professional.

Great business. Not just out to make a buck. These guys provide only the quality service you need and won't over sell you. Knowledgeable staff to answer any question I had. They were great and gave me an estimate for a ductless heat pump.

Great company and service. Gus is very knowledgable and does good work. I would recommend this company to anyone looking for excellent, professional work at a price point that is substantially lower than the big named companies in the area.

Water heater trouble. Ace Contractors came out the same day and got us back up and running. Friendly and professional. Highly recommended.

We had a busted pipe first thing this morning and the plumber was here within an hour. Friendly, quick service, and reasonably priced. Highly recommend!

He is someone who is truly passionate about his work. On top of it all, he is very friendly and knowledgeable! I'd highly recommend him to anyone!

So far, so good!
Francisco, Sammy and team are very friendly and professionals.
Affordable and easy to work with.

Terrible service. I made an appointment from 8 to 10AM. They called me at 8AM to tell me nobody was available and then hung up on me when I complained that it was not professional to cancel with such late notice.

Their 24/7 service was super helpful, and the mechanic was good at what he does for a reasonable price.

This is a wonderful electrician, If you are looking for a a company that is fair and really knows the meaning of customer service, they are the company to call.

Great Service, Fixed my AC quickly and job was very affordable

I highly recommended anyone who is looking for a Ace Contractors.

Perfect

We were referred to Ace through Angie's list.They called us pretty quickly after I filled out the form and were able to get us a two hour window for the same day. When the technician, Juan Pelayo reached out to ask a few more questions about our problem and his estimated time for being here. He was very nice and professional. His timelines were clear and his guess as to the problem turned out right. That meant the phone estimate for the cost was right on. Juan agreed to text when he was in his way so we didn't have to stay at the houseJuan was professional throughout the job and a great communicator. He made it easy to understand what the issue was and our options for taking care of it. We would definitely recommend Ace and Juan, they resolved our emergency plumbing issue with no fuss!