Phil Cochren
2 months ago
Windows and Doors were installed July, 2022. I was referred to this company by a trusted friend who had windows installed and not doors. Should have shopped them. My error.
Upon complaining to the GM Yelonda, she indicated that she would be out with the 1099 Subcontractor Zeb who did the install to review the work. Upon arrival it was the owner, Darin Garcia, Zeb and a door rep. I stated, wow the owner showed up, he states and I quote, If you lived in South Phoenix and talked me down on price, I wouldn't be talking to you. (I live in Scottsdale). No more really needs to be said. At that point I knew what I was dealing with, and he was consistent.
Through my journey of cleaning up after my $20k purchase, I found more items and spoke to the Co. about it. I learned they DO NOT like customers who complain. Darin then emailed me attacking me personally saying I had personal issues and if I defamed his company on social media his lawyers would be contacting me. What kind of company does that after you spend $20k and express dissatisfaction with their services.
Tony, Salesman (1099 worker) is seemingly pleasant and relative knowledgeable however only provides a small portion of what you will be left with once windows and doors are installed. He did ask me what was important to me. I stated, attention to detail and fit and finish He obviously failed to tell the installers, or they simply ignored him. Fit and Finish was to be desired. Thresholds on every door was a nightmare. Big gaps between the threshold and my flooring. Chalking was marginal. Prior to taking my $10k they showed me how to open and close the kitchen window. I will take responsibility for that as I was leaving on vacation that same day. I don't think they wanted to show me however I found out later.
I received a bid of $4,500 to paint the trim, doors, take the doors off and seal them, correct all the door thresholds that had big gaps left after install. All I was told is the doors are primed and you will need to paint them, period. Later I find out by Yelonda GM that they could have painted them prior for an extra charge. Oops Tony failed to tell me that part. Six weekends Sat. and Sun., 9+ hours a day cleaning up after their mess (Aug. and Sept.) not fun!
Renewal by Andersen warns you of outfits like this who have 1099 workers doing the selling and installing. They all ride off into the sun set and you're left with the general contractor which in this case is.......based on the owners (Darin) comments and behavior......I will let you be the judge.
Interesting, they failed to put the right hinges on a self-closing door going to the pool so Zeb who I believe owns the install company, came out with a hammer and chisel on my $1,200 door to make it fit due to the wrong hinges being installed originally. We call that jerry rig. i was not happy and said so.
Simonton Windows, I believe are good, parent company Cornerstone. Therma Tru doors at this point, junk. One door stick's and to open it you have to push your shoulder into it. Hinges on the self-closing doors squeak already.
I would have paid more and stayed away from this kind of outfit.
Find a Simonton Dealer in the East Valley. There's several of them.
Tell all your friends and especially the ones in South Phoenix about this outfit. 1star!