Description
At Intelligent Design Air Conditioning, Plumbing, & Solar, we're your premier service provider in Southern AZ. We have 21k+ Five-Star Reviews!
Our services include:
Air Conditioning: Ensuring your cooling system functions at its best, be it installation, repair, or maintenance.
Solar: Offering cutting-edge Solar Power Plus Systems to harness the power of the sun efficiently.
Plumbing: Delivering sustainable plumbing solutions tailored to your specific demands, ensuring efficiency & reliability.
Heating: Specializing in the installation, repair, & maintenance of heating & air systems in Tucson, AZ.
As Southern Arizona’s highest-rated service company, our licensed technicians specialize in all residential system repairs & replacement
SERVICES
A/C system dismantlement, A/C system maintenance, A/C system repair, A/C system vent cleaning, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Repair HVAC, Thermostat installation, Thermostat repair, Air Conditioning Installation, Air Conditioning Maintenance, Backflow, Bidet Installation Tucson, Ceiling Fan Installation, Drain Cleaning, Electrical Repairs, Emergency Air Conditioning Service, Heater Maintenance, Heating Services, Home Energy Upgrades, Leak Detection, Lighting Upgrades, Outdoor And Motion Lighting, Panel Upgrades, Plumbing Services, R22 Phaseout, Sewer / Drain Line Repair, Solar Ac, Solar Installation And Upgrades, Solar Power Solutions, Trenchless Repair, Water Filtration / Water Softener, Water Heater Installation, Water Heater Repair, A C Residential, Electricity Services, Heating And Cooling, Routine Maintenance,
Reviews
Bruce Stanley
5 years ago
Fast, professional, honest, quality work at reasonable prices.Our 13 year old HVAC started blowing hot air and the outside fan wouldn't turn on. We had another HVAC company came out the day before and tell us the only real option was to buy a new unit. We called Intelligent design for a second opinion and Kevin came within a couple hours of our call and was able to fix the unit in a few hours during a monsoon. It's working great now. I'm definitely calling Kevin & Intelligent design anytime we have any issues with our AC from now on.
Jake did an excellent job locating the problem with my air conditioner and fixing the problem so it is working in time for the heat. He was very polite and considerate also. I have used this company for both plumbing and air and have been satisfied both times.
Jordan was efficient, and knowledgeable. He explained everything thoroughly, reviewed the pictures of our a/c unit and gave us great advice. He was honest and helpful! My mom and I are grateful for his help!
I was introduced to Intellegent Design (ID) through Chris Cramer of Strongbuilt Enterprise, LLC. Since then ID has serviced my brothers rental home and my own home. The latest service was quickly resolved when they identified the capacitor was out and needed to be replaced. Once they arrived on site we were up and running within 15 minutes because he had the part needed in his truck. Highly recommend Strongbuilt and ID.
Donna Shockley
a year ago
Technician Erick is the best AC person. He knows exactly what he is doing. Everyone was always on time, polite, respectful and even cleaned up After the job. Entire company is the best I have worked with (and have had many). I even referred them to my parents. Also use them for plumbing, electrical, etc.. It is cool and comfortable in my home now. Do yourself a break and call them. You won’t be sorry.
Another great job by Intelligent Design. Lo and her crew arrived right on time. They were very professional and efficient - originally told us process would take about 4 hours and were done in about 2 1/2.After they completed the duct cleaning they went thru the entire house, wiping down surfaces where debris that had fallen from the vents, as well as sweeping and vacuuming the floor.VERY PLEASED
Andrea Kroznuskie
2 years ago
Stacy was so great and detail oriented and is clearly very passionate about what she does. She explained things in such a clear way, and my husband and I both learned so much from her. We felt she really cared about us and our needs! Thank you for such a great experience Stacy
Maria Castillo
5 years ago
Danny did a fantastic job! He took care of my furnace problem and looked at the furnace as a whole letting me know what needed to be done to keep the unit in the best condition possible considering it's over 20 years old. Thank you Danny for great job and your honest opinion. Two thumbs up!
Jake is as professional and efficient as always. He's never to busy to provide teaching about the system along the way. I can only guess how busy he is in the summer, but I would never know it. Never makes me feel rushed. Our family comfort is his priority. Jake and Intelligent Design are the best!
Paula Funkhouser
4 years ago
I was shopping for the best product and price for a mini ductless unit. Intelligent Design fit the whole package. Friendly, courteous and knowledgeable. I would recommend using their services anytime.
A life saver. Came on a Sunday 20 minutes after an emergency call
Intelligent Design not only service my prior unit but sold to me and installed an upgraded unit. Every thing went well until the job was finished. There were no owners manuals left with me. Thinking that maybe they would be delivered later, I waited a couple of weeks and then called. I was assured that they would be sent to me. After another week of no action, I emailed Eric and received a phone call and it was agreed that the manuals would be sent to me. Six days later with still no manuals I sent another email indicating that I was become impatient. I now have the manuals, plus a letter of apology from Kelsi. All is well and as with any company. some times there will be glitches. Just keep asking.
Intelligent design informed me a year ago that my AC system was on its last legs. We discussed various options but I decided for some simple repair rather than replacement. At the check up getting ready for summer, sure enough the systems were really hurting. Intelligent Design worked with me on various equipment & financing options and we landed on a system that I was happy with.. That was Monday morning. By Thursday night the system was installed and the house was cool (& much quieter!).The install team was very courteous and conscientious about cleaning up after themselves.I highly recommend Intelligent Design for your Heating Ventilation and Air Conditioning needs.
ALEX HAMILTON
7 years ago
In June 2015 the owner of my house signed up for the Preventive Maintenance Club at Intelligent Design Air Conditioning and Heating. Over the next year there were three visits from Intelligent Design personnel for my systems - each visit was a TOTAL DISASTER. On 08 Jul 2016 the owner requested that association with this maintenance program be terminated and the unused portion of the payment be returned. The cost of the maintenance program was $1600 for five years (covering two AC/heating systems), which is $320 per year or $1280 for the unused remaining four years of the plan. In addition, damaged caused to the ceiling during visit #2, discussed below, is estimated at $145 in repair costs. For these items Intelligent Design owes $1425. In addition, during the first visit, the technician grossly overcharged an AC system with freon and charged $300 for the freon, which was subsequently squirted out onto the property. There was no refund for this $300 for wasted freon. Adding this to the previous amount bring a total of $1725. Intelligent Design has not provided the requested refund.Summary of Visits by Intelligent Design technicians:#1. Using a faulty pressure gauge, the technician grossly overcharged an AC unit at a cost of $300 in freon. The unit then overheated and completely stopped working. The technician returned and using a correctly working gauge determined the gross overcharging. The excess freon was squirted out and the unit cooled with massive amounts of water. The unit now makes sounds suggesting there was some damaged done to the compressor.#2. The second visit was to inspect the furnaces in the attic. A trainee was the only person in the attic. He walked in places he should not have and damaged the ceiling. I was told that this trainee was judged to be so incompetent he was subsequently fired by Intelligent Design.#3 The third visit was again to check the AC units. Two costly repairs were recommend by the technician. Being extremely suspicious of the capabilities of Intelligent Design technicians at this point, a well-know, well-regarded, competent professional AC maintenance firm was called to examine the units. That technician thoroughly documented that the repairs proposed by Intelligent Design are BOGUS and unneeded. This technician described the recommendations of Intelligent Design as either a scam: or the result of gross incompetence and ignorance.In Better Business Bureau case # 19049950, this company was givien an opportunity to act in a responsible, professional, ethical manner. The management chose NOT to do so - further defining the nature of the operation. CAVEAT EMPTOR !!!
I had a seasonal check on my system done and found that a new filter kit was needed. This needed to be ordered and since it was not immediately needed we picked a date 2 weeks out for installation. JP arrived on the scheduled date and time, did the installation and I was able to continue my day. I did NOT have to wait around the entire day. Installation was quick and efficient. It was a pleasure to work with JP. Highly recommended!
Nicholas Palmer
a week ago
Excellent and quick service! Honest and reliable. I've been a customer for over two years and have always been extremely satisfied with their service and prices.
Jordan was amazing!
What a great technician
Chris and Jessica Antonio
a year ago
JP did a great job, he was friendly and professional. We are happy and appreciative of the service provided!
After waking up one morning to water leaking from what appeared to be my water heater,I called Intelligent Design Heating and Cooling,who came highly recommended.Kris and Danno showed up right away and anaylized my situation and quickly determined that the condensate line behind the water heater needed to be replaced and noticed water pooled under my furnace platform. After extracting the water and pulling out the water heater, they replaced the condensate line reinstalled the water heater and I was up and running in no time.True professionals with wonderful Service.The following day, I got a call from their Call Center following up on the service request, which was an added bonus. Thanks Again.
Camille Knudsen
a year ago
Jonathan came out for my yearly inspection of my AC. He was very professional by calling before he arrived and checked all areas in the house. He also recommended a surge protector for the unit. He had it in his truck so was able to install at the time of service. I was pleasantly surprised at his ability to be efficient to make sure everything worked properly. He explained everything well to me and took the worry away. He was able to do all these things within an hour. One of the best costumer service I have had at my house.
Joan Considine
a year ago
Justin replaced our garbage disposal and made some improvements to our under sink area. He was professional and personable and did a great job.
My AC/Heating system was installed in January. The thermostat was locked and I couldn't get it to cool down. When the July temp inside the house was hitting 82-84 and wouldn't cool down, I called the company for help as even following the instruction guide didn't help. They sent techinition, Elmo Acosta. He came that day, found that the thermostat was locked and could not be unlocked easily, so he replaced it and then checked the unit deciding to increase the fan was on low and set it higher. What difference! We are now enjoying life at 79 degrees.
Shellie Shipley
a month ago
My AC died at 5:00 on a Friday before a projected heatwave. I called and Terry was there within 2 hours! He was SO sweet, patient and understanding! He explained everything in a professional manner and it was fixed in 45 minutes!!! I am SOOOOOO thankful for ID and that they hire trustworthy professionals like Terry!!!
Everyone I have had the pleasure of interacting with at Intelligent design are great, professional and customer oriented. Emily at the office is always amazing to help answer the many questions I've had or get me the right person to talk to. The technicians installed the Amana unit beautifully and when above and beyond. The sales person spent so much time with me and answered all my questions. Paul and Amy were sure to register the warranty and get copies to me and make sure everything was done correctly. Tenea was an thourough technician and explained everything on how to change and care for filters to the reasons for maintanence and what they do. I really appreciated the time this company spent on gaining my confidence. My heating bill is a third of what was with my older unit to boot! Thank you everyone at Intelligent Design!
David Rudolph
3 years ago
Previous owners of our house used this company for new AC. Since we’ve moved in, they have come for maintenance on several occasions at no cost to us. Recently they bid another unit and have been very helpful and responsive. They’re on the more expensive end but worth it in my opinion.
Hal Galbraith
8 years ago
Our AC repair was provided by Kevin Green of Intelligent Design in Tucson. Our experience was excellent. He did an outstanding job of explaining the contract program which saved us a lot of money. We will continue to use Intelligent Design for the future. Thanks for a great experience.
Taylor Owen, we can't thank you enough for helping us get our broken HVAC system replaced. Kyle & Steve were here at 8:02 and done at about 4:00. They made sure that stuff previously installed in a less than ideal 😉 manner was installed correctly. Heat delivery throughout the house is much more even after they properly routed the ducting and the new furnace / air handler is working like a champ. Even though we have the temp set at 69F, lower than we normally keep it, the house feels much warmer. This will be the 1st summer we look forward to seeing how the new A/C works. Extremely happy, once again, with the ID team and how they have treated us over the years. Never tried to stick it to us or sell us anything we didn't need or want. Super happy with you taking your downtime to make sure we are warm and satisfied... bring on the summer🙂21 Jan 2022Kyle, Eric and Lo came out a installed our Air Ranger electrostatic filter system, replaced the compressor pad, and verified we were happy with everything in our new system. 100%👍🏻 Shortly after they left I noticed a electric snapping / popping sound coming from 1 of the filter assemblies. Called ID and they immediately dispatched technician Kage Moynihan out to make sure there was no malfunction with the unit. Kage gave it a thorough inspection and verified everything was functioning properly and there were no safety issues. Gave us a quick electrostatic 101 class, made sure we were satisfied with his evaluation that the system was good to go and reminded us to call anytime we had any concerns.Everyone we have dealt with at ID has been top notch. Courteous, prompt, diligent, and professional. They genuinely work to ensure we are satisfied with all aspects of the project.
Checked all plumbing. Flushed water heater. Needs repair or new one. Will contact.
Had the Amana split system installed and very happy with my decision to go with Intelligent Design. I was looking at someone else to do it for cheaper but in the end this was the right decision. The peace of mind of having a 99 year warranty is great and worth the money. Intelligent Design made the process very simple and very quick within a week of my initial consultation I now have my new unit installed. Thank you Intelligent Design!
Pendleton Spicer
a year ago
Chris and Marty were VERY kind and very easy to work with. They also appeared to work very well together. Both were knowledgeable about the work they each needed to do. Chris understands septic systems and knew what needed to be done for the repairs on my system. They were very responsive to my requests when I had them. Their work was excellent as was their cleanup! I would not hesitate to highly recommend either of these young men and Intelligent Design to anyone! Chris had done work for me before through Intelligent Design and I was pleased to have him back. I will always request him! And if he needs a helper, I would welcome Marty back.
Jessica Lockhart
2 years ago
As always, Elmo was friendly and professional, and did our yearly heating check quickly and efficiently. He also fixed our faulty thermostat, and let my kids watch and answered their questions while he was working, which was the highlight of their day. Thanks Elmo and Intelligent Design!
Stanley Stachowiak
2 years ago
We had a clogged kitchen sink and called Intelligent Design whom we had used twice in the past. While at first they had no openings for days, the kind person we spoke with checked with her supervisor and they said they would squeeze us in for the next day. I was fully expecting to wait all day for the scheduled jobs to be completed, but got a call late morning from Marty who said he was 20 minutes away, I was thrilled. Marty arrived as promised and quickly assessed the problem, deciding he could work it from an outside clean-out. As expected in these times Marty arrived masked, we masked also. When Marty was getting to work he asked permission to remove his mask and that we distance ourselves. He got the clogged cleared in minutes and had us run the sink to ensure it was truly cleared. Marty was very personable, friendly, and highly professional. We were done in about 20 minutes and the price was extremely fair, with no adders or surprises. I certainly liked Marty and even more Intelligent Design which has fair prices and very capable plumbers.
Had them out to repair my old heat pump but found so many problems that we decided to replace it. This company has great work ethics. They are prompt, efficient and knowledgable. In one day they installed new unit, new OBD registers for the entire house, resealed duct to registers, fixed the frankenstein wiring on roof, put in new thermostat, hauled away old unit and cleaned up work area. All this, while being well mannered and conscientious regarding our family and home. These are top notch people working for a top notch company!
One of my air conditioners went out, I called Intelligent Design, and they came out the same day to fix the problem. So needless to say, fantastic response! The technicians that came were very good at explaining and showing what the problem with the AC unit was, which was both helpful and appreciated. I’ve used Intelligent Design in the past, and had a good experience with them at that time as well.
The technician was very courteous and polite. However, I did not get what I had asked for when I booked my appointment because he had to do his due diligence. He could not find any leaks which I already guessed and all I had asked for was to weigh the refrigerant and inject some dye.
Kimberly Donahue
a month ago
Amazing, hard working team! I admire how dedicated Marty and his team were to figuring out our plumbing issue and getting it all fixed. They are fantastic!
My service technician Jordan Oliver was outstanding and really went the extra mile to get our ac back up and running. He was highly professional, explained the problems so we could understand and even got us a portable ac unit to use while we waited for parts. The company as a whole was excellent in all aspects. I highly recommend them.
Neal Maxwell from Intelligent Design came to my house today and did a fabulous job fixing my heater. He explained everything that was wrong with the system and showed me exactly what he was repairing. I was impressed with the efficiency of his work and ability to explain options for my heating system. Not only was Mr. Maxwell very professional, but also extremely knowledgeable about his work.My experience with Intelligent Design was terrific and I highly recommend them to anyone needing heater/cooler repair.-Megan Z.
Sammy was great. He was so friendly and helpful. Your guys work hard. I will tell people about your company.
Jessica Spenny
9 years ago
Yes, this company may cost more it is well worth it. I sought their assistance for a small town home that is occupied by my mother. They were thorough, efficient, friendly, and very reassuring. I have seen a significant change in our heating and cooling costs (the previous system was woefully out of date). I feel confident that they will see to my mother's needs and questions in a timely, honest, and confident manner. While they are reassuring for my mother they are never condescending. I have recommended their service to several people and will for a long time to come.
I called Intelligent Design to come figure out why my south cooler was not working, They had worked on our north cooler previously and were very professional, so I called them. Jeremy Oliver, my service technician, was at my home within the hour. He was prompt, courteous, an extreme professional and went to work immediately to help us resolve what ended up being a costly issue in the best way possible. And to top that service, when he arrived, I was a little flustered because there was a HUGE snake in my garage. Without even skipping a beat, he grabbed the pole out of his truck and promptly removed a 5 foot angry bull snake from my garage. Talk about Full Service! These guys are the best. I would not hesitate to refer them to anyone.
rusty stevenson
2 months ago
My HVAC system started to break down on Sat night, Sun it was not operating, Mon was a holiday. I didn't think anyone would respond to a call, and definitely would not respond out on a holiday. Decided to call anyway to leave a message. To my Great surprise I actually spoke to someone! Zach said, Jonathan would be on route shortly. And he DID!! WOW. Polite, professional, knowledgeable. He had all the parts on hand. It was a very surprising day. We were back up and being cooled once again. GREAT SERVICE by ALL involved that day. Thank you very much!!
Brian Balliet
4 years ago
Cori came out for our annual filter change on our Enviro Water Products system. He changed the filter and conducted a very thorough inspection of the system. He is very knowledgeable about the system, and he addressed my questions. I highly recommend.
Patricia Carrillo
a month ago
Jacob was great. Explained what was going on. Answered all my questions. Very thorough.
I have not used Intelligent Design before. Troy came out to assess the problems. He was very knowledgeable and professional. He called the owner, Andrew, who came out in an hour to go over all the options and price quotes. They have not done any of the work yet but I feel confident about the company history and the owner.
Kevin Wormley (Kinmar)
5 years ago
Intelligent Design was fast to respond and our tech Shawn was professional and knowledgeable. He took care of our problem fast and effectively. Would definitely use them again and recommend them to others.
Mark was EXCELLENT! Very personable, professional, competent and courteous. I couldn’t ask for more.
Elena Martinez
10 months ago
We still have a few issues to work out with our new HVAC, called customer service with immediate assistance yesterday to assess (technician provided excellent customer service by explaining issue) and then Benjamin Prado and Alex Tores returned today to resolve giving me feedback on issue and photos to show how it was fixed. As always with every technician, took time to answer all my questions and very sweet to my ill mannered doggie that tries to run the show. Thank you 🙏
Ellen Parrish
2 years ago
the technician was competent and pleasant until he started in on a hard sell regarding membership and a subscription to their warranty service. I told him I was NOT interested. He pitched it again. And again. And again. He wouldn't stop even though I firmly told him I wasn't interested. Also, he tried to sell me an electronic filter for $1400! Imagine! $1400 vs $8. Bottom line, just like the subscription service membership, it was not worth it.
I noticed my 13 year old water heater was leaking at 8pm two nights ago. I had to drain it to stop the leak which meant my family would be out of hot water for as long it would take to get it fixed. I called Intelligent Design after an online search showed they had rapid emergency services. I called at 6:30am and reached Sonya. She was extremely professional and courteous and efficient. I immediately got a text confirming that someone would coming by. Then I got a phone call from someone also confirming. Soon, i got a text with Joshua’s picture saying he’d be coming over promptly. He is very personable and knowledgeable. He immediately recognized a major installation error in my broken water heater, which caused an internal leak and had slowly corroded the insides away for the last 13 years. He explained my options in terms I could understand and kindly answered all my questions. He went over all the pricing as well. And we reviewed options for water softener systems after I asked if we could discuss those. He did the chemical tests on my tap water and was very knowledgeable. Then he got my new water heater delivered and installed in a matter of a few hours. He worked quickly and went above and beyond, even though it was very hot in my garage. We had hot water so much sooner than I thought we would. I highly recommend Intelligent Design. If you happen to get Joshua as the one who comes to your house, trust me, you will be delighted. He is awesome and I hope he’s the one who always comes to my house in the future whenever I need help with my HVAC and/or plumbing. Five stars for sure!
Charlie is a great tech. He showed up on time and completed the work professionally and quickly. He solved a issue that had been in play since the instillation of the AC unit and made it work even better. I I would recommend Charlie and Intelligent Design Ac and Plumbing to anyone needing great work. Thannks.
Cornelia Honchar
5 years ago
Jake from Intelligent Design was very personable and helped me understand the additions I could make to my heating and cooling systems. He spent hours checking the two heating and air conditioning systems I have. I was pleased with the work performed. I recommend the company.
Great place and the workers are very friendly and well mannered. Aside from that the best deals on Air Conditioning units😮😀👍 …
I just moved into my home a month ago and the previous owner had scheduled and paid for the AC inspection. The Service Technician, Jake Middleton, who performed it, was fantastic - friendly, knowledgeable, professional and very committed. He helped me to learn the system and gave me a number of tips regarding how to maintain it. If I ever need to have work done or for future inspections, I will most certainly ask for Jake. I am a retired Navy Captain and College Vice President and I would have Jake in my command or on my staff in a heartbeat. Thank you Intelligent Design for sending him to my home.
Rhonda Anderson
a year ago
Several years ago we purchased a 30+ year old house that had the original heating and cooling unit. Our first summer here our electric bill was over 500.00! We kept hearing the intelligent design commercials on the radio so I did a little research, like what I saw and we called them to come give an estimate on a new unit. Andrew came out and spent hours with my husband and I helping us decide what would be best for our large older house. We decided on mini splits for each room and also purchased solar. The installation was a breeze. The crew of Intelligent Design was courteous, on time and clean!Once we were up and running our electric bills rapidly went down from 500 to 200.00. In peak season. we bank energy and usually only pay the taxes mandated and in peak season we hit 200.00 only IF we have guests in our casita. That unit is still old. SO....Intelligent design is coming out to replace that unit with mini splits too, so we will be completely energy efficient. We are life customers of this company and are happy to recommend them!
David Chance
2 months ago
Truly appreciate their service. Professionally and honest. Johnathan was extremely helpful.
I wanted to have my air conditioning unit checked before the full force of summer hits in Tucson. I have had it checked out by other companies in previous years. I was surprised that the service manager Eric was the one who came out to my home. Eric was professional, friendly and very informative. Eric showed me (on my outside unit) that it was missing a hard start kit. He showed me the diagram from the inside of the unit and WOW he was right. It was on the diagram, but missing on the unit. Also, I was missing a shut of switch in my attic. (These are things ALL of the other companies missed!!!) Eric took a picture and showed me where the shut of switch should have been. There was a orange plastic plug instead. He explained why It is needed. I was very impressed with the work and professionalism provided by Eric. I HIGHLY RECOMMEND THIS COMPANY!I just had my Heat unit cleaned and checked for the winter. Todd Sneed did a great job, very professional, polite and informative. THANK YOU SO MUCH. IF YOU NEED A COMPANY THIS IS THE ONE TO CALL!!!
Summer Monsoon
a year ago
We had a deep drain clog at the home of my elderly parents, called Intelligent Design Air Conditioning and Plumbing after finding them as a certified partner on Rosie On The House website. From the first phone call to the time they fixed the problem and drove away everyone was kind, professional and efficient. Justin Wise was sent out very quickly and he couldn’t have been more helpful in fixing the (not so easy) problem as well as explaining things along the way. Cost was very reasonable. Thank you for providing such excellent customer service!
Henry G Johnson
a year ago
Arrival on time, he taught more than he sold. A full understanding of system. Design stage is to be modified due to the age of home and style. Communication on going and issues being address. In all Andrew and the other two techs were very professional and courtesy.
Thyra Strapac
a month ago
We signed up with Intelligent Design Air Condi Intelligent Design Air Conditioning, Plumbing, & Solar BECAUSE of Mr. John Wise, one of their techs, He has been dispatched to our home twice, and he is thorough, explains in layman's terms what he has done and offers additional suggestions.
Crystal White
9 months ago
I called in because my ac had quit working and Zack got me on the schedule for a same day stand by appointment. James came out and diagnosed the system and recommended replacement. Zach the project manager come out the same day and gave us options for replacement. Every person I had an encounter with was very detailed friendly and very knowledgeable. Zach and James took the time to make it to where I could understand what was going on with the system. Thank you to the Intelligent Design Team
Jerry Fisher
11 months ago
Justin and ID were fantastic. I couldn’t be more pleased with their services. I would highly recommend ID to anyone for any problem big or small!
We have utilized Intelligent design on a few occasions now. The service personnel have always been very friendly and willing to communicate about what they are doing as the work or assessment is being completed. We purchased the preventative maintenance warranty the last time that Intelligent Design serviced our unit. Todd Sneed came out to perform this maintenance and like previous representatives from the company was very knowledgable and friendly. We have been very happy with the service that we have received.
The technician came over in the Sunday afternoon and replaced the bad capacitor. Everything was fine and the service is good. The technician was very friendly. I bought the deal as $48 Heating or Cooling Diagnostic Service Call from Angie’s List and the part cost another $157.
Had a leak in the attic, started calling in an emergency...first place I called couldn't make it out and the first recommendation was Intelligent Design. I called, someone answered immediately and put my job on priority. Justin was at my door within an hour. Justin not only took his time and came up with amazing solutions, he friendly, understanding and provided the expertise I needed. He didn't just fix the leak, he went above and beyond to diagnose, offer solutions and fixed everything perfectly, up to code with no rush at all. Service was amazing! Highly recommend!!
Raymond Delisle
5 years ago
Danny did an excellent job when our heat went out. He corrected the mistakes that another installer had made. After the work was done, our heating system was quieter than it had ever been. He was fast and courteous and explained everything he was doing. Much appreciated.
Benjamin de la Garza
6 years ago
Intelligent Design Air Conditioning is a company that I've had the pleasure of doing business with on multiple occasions. I've been very satisfied each time I've been in contact with them. Today, I called for diagnosis and repairs for my air conditioning system that was not operational. Rob greatly assisted in repairing major damage to my condenser. Rob was professional as well as personable. Rob demonstrated excellent work ethic and a high level of technical knowledge and expertise. Intelligent Design responded quickly, and Rob worked skillfully and efficiently. For A/C install, maintenance, or repairs, I would recommend this company, and this technician, any day.
Heidi Morgan
3 months ago
We were so blessed by Kyle's visit today! He showed up and tested for a good 2 hours before giving us a great set of options in case we can replicate the issue we experienced this morning!
Justin was very friendly and efficient technician who performed the Water Heater maintenance on our Rheem unit. He explained how the recirculating system worked and also the reason why you need to replace the anode every 3-5 years. I would highly recommend him for any plumbing needs.
We called in the morning for an appt because our ac went out the night before and they worked us in that afternoon. Jonathan called before he came. He explained everything and took pictures as he was doing it to show me .He even took time to explain everything again to my husband on the phone . Jonathon showed me the bad part on the ac and how it affected it not working. He offered the membership service plan but was not overbearing trying to sell it .E)pven though it was 6 pm , Jonathon did not rush his work or his explanations . He presented himself very professional, down to earth and let his personality shine through . Highly recommend Intelligent Design and Jonathon .
Jackie Meehan
2 months ago
I loved the experience with this company, start to finish! I just bought my house, and it needed updates to the heating and cooling. I called and I was able to get an appointment for the next day for a consultation. Zack was incredible! I’ve never talked to someone with such a great attitude, and he has a story for everything! Had me laughing the whole time! He walked me through exactly what my options were, positives and negatives of each, and I even ended up picking the option I didn’t think I would (but is definitely a better fit for my lifestyle and home). When work started, Alex and Steve laid everything out for me. They were so professional, and everything looks wonderful! They were recommended by my family, and I would recommend them to everyone and anyone! Great company!
It was cold out, and the heat wouldn’t come on. Intelligent Design said they would try to squeeze us in on standby on Saturday, then called back and we changed it to Friday. James finished his other jobs and came around 5:15 Friday. He checked the system out thoroughly, found part of the thermostat wasn’t getting enough power, and traced that to a loose wire, which when he tightened the connection, everything worked! Simple, but it’s so nice to have heat when needed.
Heidi Hockeytown Baby
3 years ago
I came home from running errands to find out A/C unit wasn’t working. When it’s 105 outside you want your air conditioning working. When i called Intelligent design we were placed on an emergency standby list. James Cavanaugh came out within the hour. He quickly diagnosed the problem. He fixed the problem and double checked our equipment to make sure we wouldn’t have any other issues. He was also practiced very good COVID-19 protocols. We are very grateful to him for his help!
Rob the technician was prompt, knowledgeable, and worked quickly. I scheduled the appointment because my A/C was not cooling properly; he informed me of how another A/C company wired my capacitor incorrectly after doing a tune up last month, causing damage. He took photos and video to demonstrate the issues and informed me what is required to fix them. He took care to make sure the unit was functioning as well as possible before leaving.There is a Groupon available but it is for Maintenance, not diagnostics, just a heads up there.
Kage was amazing! Super nice and friendly and good with dogs! He was knowledgeable and efficient! He came after dark to help and then again early in the morning to repair our AC! Very low prices and amazing dispatchers as well just all around exceptional customer service!
Lo and her teammate, who's name sadly is escaping me, were excellent. They showed up on time, told us what to expect, and got to work. They did a great job sealing our ducts, and were thorough in cleaning up after they were done. They were also pleasant to chat with during the process.
Janelle Russell
a year ago
James, the tech who came to our home, was professional, courteous, kind, and thoroughly explained what needed to be fixed as well as letting me know about the one-year DCM plan. I felt comfortable and informed, and James was an all-around likeable guy. I did sign up for their one-year DCM plan and feel confident that my home is in great hands. Veteran-owned!
Jeff Crandall
3 months ago
Sam came today to conduct my scheduled service checkup on my Heat pump unit. He was on time, professional, and knowledgeable. Gave my system a good check. Left everything clean and orderly. Intelligent Design was a great choice for my HVAC requirements.
Everything went well. Efrain Mark was the technician. He was polite, efficient, and explained everything clearly.Inspected the older unit at the home I just purchased. Cleaned the condenser coil in the air conditioner. Installed a secondary overflow switch. Replaced a duel capacitor. Installed a kick start on the compressor
Lawrence Ponoroff
8 years ago
Signed heating and AC maintenance contract last year, and now an annual plumbing check-up is part of the deal without additional charge. More importantly, had first check up today and John was professional, knowledgeable, and took his time in going through all interior water sources and the water heater. So far, my experience with ID has been excellent.
Daniel Payette
2 years ago
My wife and I really enjoyed meeting Larry and his representative company Intelligent Design. Larry was extremely nice, friendly, professional, personable, and very well versed in the knowledge of his business. We ultimately went with another company based on price alone. It was hard not to go with Intelligent Design because we enjoyed our interactions with Larry. Bottom line was about overall cost. But Larry did all he could for his company and we really commend him for his work and personality as a salesman.
JP stuck with a tough mini-split repair and got ‘r done. Two weeks out and system is still golden. JP is personable and professional; the whole package.
Megan Cunnington
4 years ago
They are incredible professional and courteous. I am a single female and called them after I felt another company was trying to take advantage. They confirmed that some of what the tech had told me was wrong and trying to get me to buy an entirely new HVAC. The other recommendations were sound, but optional, and they didn’t charge as much. They explain everything very thoroughly and are very helpful! They recently installed a new thermostat, and the tech was even nice enough to set all the programming and explain to me how the thermostat worked. They installed one that I purchased myself, so I thought that was extra nice. They also helped me find custom air filters for my unit as the standard sizes at hardware stores don’t fit my unit. I didn’t feel pressured to buy any maintenance packages or do anything I didn’t want to. I highly recommend their services!
I got the name of this company from Angie's list and a special deal on faucet replacement. I had a hose bib in my backyard that was leaking water. When Trevor came, he looked at it and said all I needed done was have the nut on the hose bib tightened. He explained that if they replaced the whole faucet, they would have to break into the stucco. Since I did not want that to happen, I told them just to tighten the nut. That fixed the problem. I asked them what I owned them, and they told me that since they were just down the street, the repair was on them. They could have charged me for the small repair, but they did not. That is what I call customer service. I see that I am dealing with an honest company and will use them again.
Called to have technician come out at 745AMThey schedules me in and a technician arrived at 1145AM. They had the new part they needed to replace on the truck with them....replaced it and were gone within 1 hour and AC blowing cold again! Both the technicians that came out and the two women I spoke with on the phone were very polite, friendly and professional.Stellar service at a fair price. I will use them again in the future!
Alicia Williams
8 years ago
We contacted Intelligent Design because they advertise on K-Love. We were very pleased with the service we received from Chris at Intelligent Design. He was very knowledgeable and was able to diagnose and repair our problem quickly. They were also very affordable. We will definitely recommended them to our friends and family.
Christopher J. Petro, MD
3 years ago
Excellent experience overall with installation of dual central HVAC systems & the Enviro home water conditioning system! We have had a consistently positive experience with all the staff we have dealt with from Intelligent Design. Their emphasis on a high level of customer service, quality systems and skilled, friendly HVAC and plumbing professionals is really palpable. This has been the best experience we have ever had in dealing with HVAC and water conditioning systems. They have our highest recommendation.
I have had a mixed bag of service in the past, but the last few interactions with this company have been top notch. I can read people, and size them up fairly quickly.These people are willing to bend over backwards to make things right...that makes me, the consumer, feel good.I am so impressed with Technicians..Kevin and Dean, Mgmt/Office...Jennie, Ben, Gilbert and a few others I have talked to.Keep up the good work. I can see why you are number one in the business.I will definitely recommend this company to others in the future.
Debra Larochelle
11 months ago
I had water leaking from a light in the ceiling in my laundry room. I was frantic. I called and was pleased to be taken care of quickly. Wes was wonderful. I am very happy.
Our service technician Jake was awesome. After listening to the issue and asking some questions he knew exactly what to check. He even took pictures to show me what was going on. Even better he explained ways we could save money and about other options that Intelligent Designs offers. When he left he gave me his card and told me that if we ever needed anything with our AC or Heater he’d be here. You could really tell that he was knowledgeable, cared about making sure a job was done correctly, and that there were no unnecessary charges. I greatly appreciated his service and know now who to call when we need anything fixed or maintained.
Kyle & Alex came for maintenance from idesign. Really made sure our concerns were listened to and adequately addressed. They even crawled underneath to tie up the power line that was laying on the ground. Very friendly service...we love you guys!
Jordan is great! So polite and skilled at his work!
Matthew “Stags” McDurfee
2 years ago
Marty, my install tech was super professional, he did not try and upsell me on something I didnt need. I am super happy with my new solar water heater tank. I would definately recommend 5 star service! Thanks guys!
Kathryn Burton
3 years ago
After calling Intelligent Design with a concern about hard water, they immediately scheduled an appointment to perform a diagnosis. Robert called to say he would be at my home w/in 45 minutes. He was on time, very professional and was able to determine my system had a valve not fully aligned correctly. He adjusted this, showed me what he did and why and did not charge me. Once again the staff of Intelligent Design exceeded my expectations.
Radical Peace
6 years ago
The team at Intelligent Design is so awesome! They were the first organization that has come out and actually taken the time to diagnose the correct issues and offer solutions. Andrew, Jeremy, Matthew are the best! Don't hesitate to call them.
Intelligent Design Air Conditioning does our bi-annual system checkup. They are a wonderful, family owned business. They provide an excellent service and stand behind their work. I have referred them to many others, and will continue to do so.
Daniel Bailey
8 years ago
I had a planned maintenance scheduled for a Friday between 12-3. The tech did not show or call, so I had to reschedule. When he came out the next week, he was only on the roof 10 minutes and said everything was okay. Customer service called the next day to see how everything went. I said good except he was only here 10 minutes. If that's how long it was supposed to take, then everything's good. To make sure he didn't miss anything and to make sure I was happy they sent out the service manager himself to service my A/C. I didn't tell them they needed to, they just did it to be sure. ID does whatever is necessary to make sure you are happy. Strongly recommended.
Justin and his assistant provided prompt and efficient plumbing service when the kitchen faucet was dripping. The problem is solved! I am very pleased with the service.
Justin was awesome- came in and helped and made sure I will have follow up in the next month. He cleared out my sewage line and now I can use my bathroom again! They have great discounts AND they came last minute!
Brandon was fantastic. He was very thorough and explained everything he did and that I needed.
We decided to try Intelligent Design after hearing about them on the Rosie on the House radio show. They were here when they said they would be and the service wasamazing. Todd Snead was our service man and he found things that no one elsehas ever mentioned. He answered all of our questions and was very knowledgeable.We will definitely call them again.
Workmen We’re very nice and extremely knowledgeable. They performed a great check on my furnaces and insured everything was working OK. They cleaned up after themselves and were very informative and not overly pushy about anything. Great company to deal with and I highly recommend them.
This is the first company I have found here in Tucson that is truly honest. Not only do they do good work, they are very professional and knowledgeable. A pleasure to do business with and I would recommend them. My technician was Shawn and he sat with me and explained everything he did and offered suggestions for the future. Was extremely polite and professional.
Intelligent Design was awesome. Technician Robert was amazing. He quickly diagnosed my heater problem. He made the repair and took time to teach me about my heater and the safety measures for it. Would definitely recommend this company
Mariela Pelayo
2 years ago
Started the summer off pretty rough with our ac suddenly making a loud rattling sound whenever it would kick off. We called intelligent design and they were able to have someone over the very next day. James worked very hard all day and identified the issue. Once identified, they lent us a portable ac unit while they got the job done. With paul and James help our ac is working amazingly and quietly. They were very respectful and felt as if we were family to them. We will be doing all our future ac business with them for sure. We are actually looking forward to the next maintenance appointment just to say hello.
I was really impressed with the service that was done at my house by Intelligent Design Air Conditioning and Heating. Elmo, the Service Tech, called me before he came to do the job and when he arrived he was very professional, knowledgeable, honest, and came with a whole lot of personality. I would highly recommend this company for your air conditioning and heating needs. Elmo is a real asset to the Intelligent Design Team!
Robert who is fairly new to Intelligent Design was able to see us on short notice. He was on time, friendly, yet professional in looking at the current equipment which he concurred needed to be replaced and brought to code (current water heater over 10 yrs old)....since we asked a lot of questions he explained his proficiency with plumbing and water heaters. My husband was in construction so we always get 3 bids - that does not mean we go with the cheapest.....we would recommend this company to give you a bid
I enjoyed have Intelligent Design Air Conditioning out to review my AC unit. He took his time, and he made sure to explain exactly what I needed. Plus, he was nice enough to let my kids take him around the house.This is what I expect from a company, family oriented and quick!
Shelli Armanees
2 months ago
Chris was awesome! He was very friendly, knowledgeable, and professional! He installed a sink and moved the water filter, line to the other side of the sink and also installed a water line to my refrigerator so I could have an icemaker and water spout. He had a coworker with him, who was equally friendly and kind and knowledgeable! I really appreciate this level of service. It’s very rare these days! I highly recommend this company and Chris specifically! Kudos to you Intelligent Design for hiring such an incredible technician!
Carol Newhouse
10 months ago
Our problem was a leaking shower. Wes replace the old valve and return everything in immaculate condition. He checked the water pressure to make sure it was correct. He was extremely thorough and very well mannered.
I called intelligent design for some concerns I had with my piping. Logan and David came out only a few hours later, (which is incredible considering where I live) and diagnosed my issues in under an hour. They were extremely helpful, very professional, and friendly. I've experienced some truly awful contractors in the past, which caused me to distrust them in general, but intelligent design has helped change my mind.
So far we have been really pleased w/the customization process for our older home w/upgrade to what we need and wanted. Andrew and his staff are efficient at requests for more info, changes and scheduling. We are excited to begin!
Shawn Richardson
8 years ago
The technician explained the problem with my old A/C unit and gave me the options on what I could do to fix it. He was knowledgeable and didnt try to just sell me a new A/C. In the end, the best option was a new A/C, but even then he suggested keeping all working parts. I felt like he was trying to save me money, and I appreciated that.The installers were nice, punctual, and easy to communicate with. I was please with the quality of the installation.The technician who replaced my anode rod was very helpful as well. I know how to replace it myself, but the price of the rod and installation was economical enough that it was worth having him do it for me.The last maintenance call was slightly less that 5 stars, but they are promtly sending out another technician to take another look at the A/C unit, so that makes up for maybe a 4 star visit.Overall I think this is a very professional company that cares about it's customers and it reputation. The quality of service is proof of this.
Gothiqueapd Sweetnitemare
7 years ago
This company is very professional and their work is top-notch. Andrew runs an excellent operation and represent their craft very well. When I recently replaced the A/C in my condo, the installation performed by Junior and Jacob exceeded my expectations. I would definately recommend them to anyone needing A/C and heating repairs.
Justine Barton
2 months ago
I had my new ac unit installed today from Intelligent Design, and Sammy was soooo nice. My 10 year old son was worried that he wasn't drinking enough water so kept shoving water bottles at him all day. Lol. Knew what he was doing and got everything done under the amount of time I was quoted. But, sad to say,an hour after he installed the unit, it stopped working...so Todd came out to see what was going on. Todd was extremely friendly, knowledgeable, and all around an awesome man! Even my dog and kittens loved him. If I could have one Technician come out whenever I had questions or any kind of issue, Id want Todd. Can I put him on speed dial?
Access Wisdom
2 years ago
This is our 2nd experience with Intelligent Design (they performed an emergency A/C repair for us in July) and they are great! Elmo came today, right on time, to install a Whole Home Electromagnetic Air Purification/Carbon Air Sterilizer System. He is a very professional, well mannered young man (we knew he was a good guy, because even the dog liked him.When he cam last week to provide a quote for the system, he thoroughly explained how it worked and the benefits. After he completed the installation today, he took the time to explain what he had done, including pictures of the components installed in the attic, and show me the simple maintenance needed to make sure the system functions at peak efficiency.Can't wait for them to come next week to clean our ductwork. All in all - I highly recommend Intelligent Design
They appear fairly large, organized, and successful. This indicates they must be doing something right. I'm an out of town landlord. AC on one of my homes stopped working. They were able to get someone there next day (other companies did not have enough staff to meet summertime demand), so that's worth a star. They got it fixed and running at a price that I guess is reasonable but I did not shop. No time to waste. Overall I was pleased that they answered the phone, booked the job, did the job, and did not try to sell me a new system. I also bought the annual service plan so they can do preventative maintenance. I don't want my renters dealing with failing HVAC.
Jose Amador
11 months ago
Marty Arvayo and his helper are very knowledgeable, professional, very
respectable techs. I highly recommend these persons and their company to anyone needing Hot Water heater repair or replacement
Shelley Chase
4 years ago
Rob is a true pro. He explains everything in a clear and understandable tech speak. I am very pleased with Intelligent Designs services. I highly recommend them for anyone needing service in Tucson.
Jonathan did a wonderful job coming out late and short notice to troubleshoot and repair an HVAC motor failure on a cold winter evening.
Patrick Scott
2 months ago
It was time for our annual A/C start up. The technician was on time and pointed out some future improvements to our system. JP seemed knowledgeable and outlined the options.My only issues are that I have had my maintenance contract for almost 10 years and have not never had the same technician. In addition, each technician has attempted to up sell a variety of products and services with varying degrees of urgency. My contract is up next year so we’ll see what happens .Patrick S.
Charlie has been doing service calls for routine maintenance since installation . He is professional, arrives on time, and is quick yet though. I recommend Intelligent Design an Charlie for your A/C and heating needs.
Josiah is very knowledgeable and professional. Was not satisfied until he knew all was functioning properly. He left the work sight cleaner than when he stated the job. Friendly and pleasant. Answered all my questions. I will request him for future jobs.
I received an estimate for correcting lots of problems with the duct work in my home. Representative Larry Hoyle was extremely professional, efficient and respected my home. I'm very confident in working with this organization.
Jennifer Parod
a month ago
Sam T. was our technician. He was in time, great at communicating with us on what was needed for our system. He answered all of my questions, and took pictures, and explained in detail. He went above and beyond in many areas for us! Would be happy to have Sam as our technician again!
Kris is very professional, and kind. Actually one of a kind. He took a lot of time to educate me and took care of the issues immediately. My experience with Intelligent Design has been very positive since I signed up as a customer.
We have used Intelligent Design as our HVAC, plumbing and solar provider for years. We couldn’t be more happy with their prompt, honest comprehensive service. We recommend them highly!!!
Maeve Robertson
10 months ago
The plumber, Chris, was so helpful. I had an old water softener leaking. Chris turned off the leak and rerouted my water to my house. At my request he gave me an estimate for a new water treatment system. When I told him I would be talking to another company this week, he was very professional and commented that they were a respected company. The other company gave me the option to lease a system, rather that buy one. This worked better for me to pay a monthly fee. When I called Intelligent Design to let them know I would not be using their services, they were very gracious. When my hot water heater, croaks, however, I will call them to replace it. BTW they did not charge me for Chris' services. They are just an all around class act.
Trudy Wallace
3 years ago
Lo and crew showed up on time, explained everything in detail, knowledgeable and very nice and patient. They did an excellent job and reassured us of the process of the duct test and duct sealing and repair. I would highly recommend this company for aIr conditioning and heating reapIr and installationAndrew has also been working with us and is excellent in his profession and definitely worked with us.
Dana Christian
3 years ago
Erik and Kyle showed up on time, Got right to work, and finished the job in a timely and professional manner. This is the third crew we have had work on our house and they all represented the company in the best light possible.
I loved working with Cori. he did a fantastic job,always kept me in the loop and helped me to make the right decision. I will call them ANYTIME I need plumbing or AC work.the office staff was as well very friendly and helpful.
Have used Intelligent design several times, always above & beyond service, very timely no complaints. Had the owner out and on top of my roof in 107* heat at 2 in the afternoon as they were extremely busy that day.
Christina Esala
2 years ago
I actually have not used them yet but Elmo came over and checked the whole system and did an evaluation. He was very polite and kind and professional and gave me a good quote. He’s also making recommendations for other options for me which I like.
Angie Ketchmark
8 years ago
We called Intelligent Design Air Conditioning & Heating to do a maintenance check on our 25 year old unit. The tech, Danny VanEckhoutte, was very knowledgeable, friendly and efficient. Danny reassured us that our system would continue to perform well with just a few repairs. We asked him to came back a week later which he did and went right to work! Danny tested the system and it worked perfectly! Intelligent Design will be our go to company for AC, heating & plumbing.
Second experience with these guys; honest, professional, and reliable service. Our technician Brian saved us lots of money on unnecessary repairs based on the advice of the other guys. -happy, satisfied customer
Howard Harris
6 years ago
They installed a Daikin mini split A/C system in my garage. They also provided service checks on my home A/C at the same time and then again in February 2017. Andrew and his workers are very professional, on time, and know what they are doing. I appreciate all of that. I highly recommend Intelligent Design Air Conditioning and Heating.
Russ/Trini Sumpter
5 years ago
I highly recommend the Serviceman who resolved my problem on the first visit. Very professional. Far exceeded my expectations!! Afterward, I accepted their free offer to check my heating/cooling duct work for leaks. They proved that I had significant leakage, so I accepted their offer to fix that. They came back two days later, fixed the leaks, then showed a Certificate of Completion that showed that before they started, my ducts had leakage the equivalent of a 22 square inch hole and when their procedure was complete, that had been reduced to the equivalent of a 0.5 inch hole! I'm quite surprised at how much quieter my system is - I'm just waiting to see how much lower my electric bill will be!!
We had a great experience with an Intelligent Design. We had a ceiling leak of unknown origin. Jordan came out quickly and was able to diagnose a water pipe leak. Justin was able to fix the problem quickly. Both provided excellent customer service. We will be using Intelligent Design for our future HVAC and plumbing needs.
I have been using the services of Intelligent Design Air conditioning and Heating since last year when they came to service my AC. I was so impressed with them, that I took out a service contract with them. They service my AC and heating and even take care of my water heater once a year. Thankfully, I have not needed their 24 hour services but based on the way we were treated during routine maintenance, I'm confident that any emergency situations will be handles with the professionalism they have already shown.
I have used Intelligent Design for years now. You could probably shop around and find a better price but they do full HVAC, and all plumbing. I have a completely new HVAC, new water heater, whole house water filtration, and recently had them come out and repair outside spigots. As mentioned earlier not the cheapest in town but worth the extra. Justin (plumbing) was great.
Kimberly Crossland
3 years ago
The entire crew was friendly, professional, and delightful to work with throughout the installation. I was worried about being outside with my kids while they worked their magic, but they couldn’t have been more empathetic. Super grateful and will be recommending them to others!
I appreciate that Jake was thorough and honest. He explained what my system needed AND what was perfectly fine. He didn't try to upsell me, which I respect. We will definitely give ID A/C a call when we need further help with our system!
Kaleb Williams
6 years ago
I had a great experience with Intelligent Design. Brent was professional and did a good job of making me aware of what exactly the problem was and how he went about fixing it. I felt like my needs were the priority, and they will be my first choice when dealing with anything HVAC in the future.
James is a good representative of your company, He is courteous,knowledgeable, and communicates well. I am impressed he has shown an interest and knowledge of the product that he is installing. He and his associate plumber were courteous, knowledgeable, polite and did their job well.Please get a shirt with a flag on it for Josiah! He is a fine young man and appreciates working for ID.
Rex Richardson
2 years ago
Why did a coil fail on an Brand new Amana system after just 4 years 😡? Did it really cost $200 to ship a new coil? WOW,the repair guy is a nice gentleman though! Had a day@night system on my prior home for 15 years and not 1 repair.
Elmo and JP were very professional and courteous. They arrived earlier than the scheduled time. Received a call to advise they were on their way. I am very pleased with the work they performed.
George Jackson
2 years ago
We had a bad leak underground in our front yard. Intelligent Design came and discovered the problem and were able to fix the leak. They identified the bigger issue with our outdoor plumbing and provided a reasonable solution to the problem.
Rob did an excellent job. Explained everything, was very polite. I want to thank Rob and Intelligent Design for getting our system back in working order quickly. Intelligent Design understood the problem we experienced with our warranty company and due to a medical necessity they quickly met my families needs. I would recommend Rob and and Intelligent Design to my friends, family and anyone, thank you Rob, and thank you Intelligent Design.
Elizabeth Herron
2 weeks ago
We all hope to never need AC service, but if that dreaded need happens on the 3rd consecutive record breaking heat warning Tucson day, you’ll be lucky if you’ve intelligent Designs’ phone number handy..
Great A/C company. Intelligent Design installed a system in our house about 3.5 years ago. I had them out today for a standard service. Elmo was prompt, personable and thorough. I would definitely request him for any service calls.Update: 11/26 Had Jake out to look at a few issues called out during a home inspection. Jake resolved the issues quickly and professionally.I highly recommend intelligent design
The best plumbers, really. Chris and team were true professionals. They called before they arrived, showed up exactly on time. Even called to say they were running to the store we will be gone for a bit. Job done faster than expected and very neat and clean work. Very fair price, also. Actually one of the most competitive bids. I would absolutely recommend Intelligent Design.
JoEllen Lowry
4 years ago
Best electricians in Tucson - I wouldn’t trust anyone else. They recently helped us set up motion lighting in the front and back of our home. Andrew and everyone else at Intelligent Design Electric were great to work with. Upfront pricing and hassle-free. Highly recommend!
Ruth McFadden
8 years ago
Kris the technician did a very comprehensive evaluation of the system and discovered some air flow problems that had kept part of the house uncomfortable. He corrected those problems giving a more uniform air flow. Checked the rest of the system and deemed it all AOK. He was on time and very personable. I would highly recommend this company and their tech Kris.Terry
Barbara Souvey
a month ago
We had a water leak in our wall and Justin worked relentlessly to find the problem until 9:00 that night - then returned the next morning to solve the problem after trying several solutions. He was hard working, polite, and kept us updated and informed throughout the process. He was amazing!!
Kelli Van Nuys
4 years ago
Our AC stopped working suddenly in August, so we called Intelligent Design to repair it. The repairman was great - he fixed the problem within 30 minutes and we only paid $250 for the work and the part that needed replacing. However, he warned us that our AC was over 13 years old and it might not make it through another summer (due to countless problems that would add up to over $3000 in repairs). Not wanting to be caught in the heat next year, we set up an appointment with a salesman. We had done plenty of research on the type of AC, the SEER level, and the tonnage we would need, and were very happy when the salesman did not try to lie or sell us more than what we already knew was correct. Due to this, we decided to choose Intelligent Design to buy and install our new AC. The salesman also informed us that the combination of the new AC with stronger SEER, the Anderson’s Windows providing better insulation, and the duct sealing treatment would all lead to AT LEAST a 30% reduction in our electric bill. This was another huge selling point.During the sales transaction when we were applying for a loan, the salesman told us there was two options: one, which was an almost guaranteed approval but a higher monthly payment, and another which was more difficult to get approved but a much lower payment. We were approved for the secondary loan with the lower payment, which we were very happy about, and they even took off the $250 for the repair costs. Then, we scheduled the appointment for the new AC Installation. Since we have dogs and cats, both of us wanted to be home to make sure everything went smoothly.On the day of installation, we woke up early and expected the installers to be there by 9:00. When they never showed and we never received a call, I had to call the office - and nobody knew what was going on because they had not even received our AC unit yet. We ended up speaking to a manager who was apologetic, and said he would call as soon as they received the AC. Thus, we had to re-schedule both the installation and the duct sealing (which we were told by our salesman had to take place a week later). On the new installation date, both the installation team AND the duct sealer came, and let us know they could do the process together. We agreed (but weren’t happy to have received false information) and the whole process took about 3 hours.Then the monthly payments ended up being the high amount that we thought we had avoided by choosing the second load option, and two months in we realized there had been NO change in our electric bill. These are huge negatives only because the salesman appeared to lie to us multiple times to seal the deal, which combined with the lack of communication from the company ruined the experience for us. We needed the new AC, and we got it for a fair price, but the added information that was not fulfilled and the lack of communication from the company leads us to believe this is not an honest company.TL:DR - Great company for repairs, not for buying and installing new AC Unit: salesperson made false promises and gave us incorrect information + lack of communication from company = you should look elsewhere for AC installation.
The technicians arrived on time to service our AC/Furnace as scheduled. Since we are staying for a long time, we decided to purchase a contract for 10 years and when the problems with our system were found, they were covered by the contract. Awesome Service and very knowledgeable about our system. Thank you very much for the help and we look forward to working with you in the future!
They came right over to do a survey and ended up repairing the sewer with one of those inserts that they put in old pipes. Now it will never fail. Gave all the pertinent data. These guys came over at all hours to get this done. It was a tricky job.
Our A/C stopped working on Friday afternoon. We called ID first thing Saturday morning and they had a technician to our house by early afternoon. Todd repaired our A/C very quickly and he was pleasant and professional!
John Anderson
3 years ago
Intelligent Design was very responsive to our blocked sewer line with same day service and Gabe Delgado completed the repair very professionally. We couldn't be happier, other than not having a blocked sewer line in the first place.
Intelligent Design did an exceptional job of the installation of our new AC unit, and expansion of returns for both the new and old system. The installing crew even stayed longer to resolve a high pitched noise from one of the returns. Their extra effort to ensure we were completely satisfied was very much appreciated.When the following week the new AC unit started making a very loud noise, they were quick to send someone out within hours of my call to resolve it.
Gene Williamson
5 years ago
It was a real pleasure doing business with the staff of Intelligent Design. Jeremy Jackson and crew did an outstanding job with the installation of my unit. All parts of the evaluation, purchase and installation of my AC were professionally handled. A truly outstanding company.
Francisco Galarte
4 years ago
I have always had great service with Intelligent Design. Their technicians are top notch and explain everything in detail. Elmo Acosta, was my last technician and he demonstrated outstanding professionalism. He perform a thorough tune up and let me know what repairs were needed and why, and let me know what the priority items were. Would highly recommend.
The team was nice, friendly, professional and thorough. They did a great job! The best testimonials are from my 4 dogs who gave them a pawesome review with kisses and tail wags 😁🐕🐕🐕🐕🐾
My heater went out during the few cold days in Tucson. I called intelligent design and they came out the very next day. The technician was very professional and knowledgeable. He checked the system out and determined it was a blown fuse. I had work done prior by another local company and they put in the wrong size fuse and they had blown. He checked the rest of my system and determined that the blown fuse was the only problem.He was honest and thorough. The cost for the parts and labor were very reasonable and I was not sold any unnecessary work. I will continue to use them in the future for all my hvac needs and would recommend their work.Truly honest, professional and knowledgeable technician I can not say enough good things about this company.
James G Baker
2 years ago
We've used Intelligent Design for the past few years and have never been disappointed. Kage, our Intelligent Design service tech, was very professional, friendly, and knowledgeable. He arrived when promised and was very thorough and explained our options. I wouldn't hesitate to recommend Intelligent Design for AC/Heating services. Actually, it's the only company I'd recommend.
Jeremy Thacker
3 years ago
Marty was prompt and friendly. I had done a lot of research on the product I wanted installed and what the work would entail. Marty was very honest with his answers and price quote when presented with the research we had done before contacting him for his estimate.
Drain cleaning Air conditioners in my neighborhood drain into bathroom sinks. My neighbor had his clog and another company convinced him to pay $3500 to clean it to the road. Dylan came cleaned the trap and said that should do it and it did. Cost $129. I am very happy with this companyWe bought a new air conditioner 5 years ago from them for a prior house and were pleased with the results
Today we had Jake Middleton, our regular HVAC Technician, out to check out our AC and Air Purifier. Excellent personal and professional service as always. Systems good to go, but will need new bulb for purifier and grease for bearings on AC unit in fall. Explained everything. Can plan ahead.Also had Robert out for Water Heater flush n plumbing inspection. Another top notch, trained professional. Gave good advice on some things to look at. I asked for an estimate on replacing a corroded connection on main n water system, and terminating a wonky plastic pipe with faucet low to ground from previous owner, and moving faucet to metal pipe out of wall. Great price quotes for the work. Intelligent Design does not try to sell you things you don't need or RIP you off like some other companies in Tucson.Regarding the negative comment by Graham,, there are 2 sides to every story. Without specific details on the size of house, types of units and what the customer wanted price wise to pay for, versus what would be best for a certain size house. We dont have all the story in this situation.We had an new AC unit and water purification system installed when we bought our house in 2015. We bought a simpler system for our house, due to cost, but one that would cool fine. We've had no problems working with Intelligent Design thus far.
Very knowledgeable, polite, timely and friendly technician
Justin has fixed plumbing problems for me several times. He’s always responsive, knowledgeable, and I can depend on him to do an excellent job.
Artesia Watson
4 years ago
Kevin and Anthony were friendly and answered all my questions and explained stuff they thought I should know. They cleaned up perfectly. It was like they were never here.Gabe Delgado emailed and texted the time he would be arriving. He explained everything he as going to do.He replace something in the hot water heater that eroded and would have cause damage to the heater.He checked all interior water pipes. He explained the necessity of annual checks. I will request him formy next inspection.I am very happy and proud to see a woman working for this Company! This is innovative and indicates you are more interested in knowledge and experience rather than gender! Congratulations! Tenae Matthews is very knowledgeable about the functionality of air conditioners and the furnace. She replaced parts that will ensure a more efficient operation, which will save money in the long run. She is friendly, courteous, knowledgeable and tidy. Tenae really enjoys her job and is excited to thoroughly explain all questions.
Steve Kresal
2 months ago
Came same day unit failed and was on time, explained our options clearly and took extra time to make sure we were set up for painfully expensive next steps.
Janice Scheib
2 weeks ago
Our technician, Magnum, was very professional, friendly. He was prompt and on time. I would call Intelligent Design again.
Zach and Nathan repiped our home. Their service, friendliness, and professionalism were exemplary. It was a pleasure to have both in our home.
Dianne Axthelm
4 years ago
Company Technician Shawn Lutz along with Aeroseal Tech Tenae with Josh exceeded our expectations when they recently cleaned our duct work and installed Aeroseal. We were impressed with their products, processes and professionalism as well as the attention they gave our questions and concerns. They were efficient and friendly. We are looking forward to future servicing of our system.
Breck Schuler
9 years ago
AC broke at 9:30 last night. Called this morning and immediately received a call from the technician. He gave me an estimated time of arrival and showed up wellwithin the time we agreed on. He had my AC running within 20 minutes. The gentleman was professional and explained all of the necessary repairs. He showed me all of the parts that needed to be replaced and demonstrated why they were not working. I highly recommend my technician, Todd and this organization.
Doug Hockstad
5 years ago
Excellent. Logan was knowledgeable and professional and got the job done quickly. We had a leak in the main service line coming in from the meter and it was fixed immediately. Highly recommend.
Our heater became inoperable today, with tonight's low forcasted in the upper 20's. Fortunate for us, we called Intelligent Design after hearing great things about their service. Daniel showed up in a very timely manner and was extremely professional and informative. He went over everything step by step, explaining each step along the way. He was able to get the heater operable rather quickly. It was very refreshing to have such excellent and courteous service. Intelligent Design will now have our future business regarding all of our hvac needs. We are grateful for your outstanding service.
Our experience with Intelligent Design was excellent. We had one of our two A/C units stop working over the weekend and saw the great reviews for ID on Yelp and Google and decided to give them a call. Danny was the service tech who came out to our house (within an hour of us calling) and he diagnosed the problem quickly. He was very professional and courteous throughout the entire experience. He explained the problem and resolution clearly and went above and beyond to perform a complete inspection of the unit experiencing issues (and the furnace counterpart) and even inspected our secondary unit which was brand new and had been replaced a year prior (at no extra cost to us). He isolated another failing part within the same faulty unit that would have lead to more drastic issues in the near future. We decided to go with their 5 year maintenance plan which covered all repairs(parts/labor) that were performed that day. The price was reasonable and we were very impressed by the professional service provided.
We have used Intelligent Design for over 3 years to maintain the Lennox HVAC system that was installed in a house that we bought in 2017. They come out twice a year and are COVID-aware, courteous and efficient.
James came out when my AC failed to start. Instead of just replacing the start up capacitor, he checked the entire unit. Honest and friendly, he made sure we were completely taken care of. Great service.
Great service from this company. Scheduling an appointment was simple, and I didn't have to wait days or weeks for the first available date. I tried this company because I bought a voucher on Living Social. I would recommend Intelligent Design Air Conditioning and Heating.The voucher was for an A/C inspection and cleaning. The technician arrived promptly at the beginning of the time frame of the appointment. He was very thorough and efficient. He detected a charred wire on the A/C unit and replaced it free of charge. He also explained to me how that wire became charred and how a starter kit can prevent that from happening. I went ahead and had him install the starter kit. He did not push for this sale or pressure me into installing the kit, but simply provided his knowledge and expertise on why he recommended it.Aside from installing a starter kit, the technician gave our A/C unit a clean bill of health (it's coming up on 10 years).I've seen other A/C technicians from other companies at work at my parent's home, and they lack the professionalism that was displayed by our Intelligent Design A/C technician.
Antonio C (AC)
9 years ago
I was referred to Intelligent Design by a fellow firefighter who has worked with this company before. Andrew came out for his appointment for a consultation and was on time, he explained what systems were available and did the proper measurements on my home. He set up another time for us to meet and to discuss pricing options for each unit. He was very though with he assessment of my home and my needs. His prices where on par with other companies that I had estimates with, I chose Intelligent Design because they came highly recommended and they also showed professionalism that other companies I talked to did not.My installation experience with them was great, the crew showed up on time and ready to work, they started promptly and were polite and clean. I have no complaints with their professionalism or work ethic. They were able to get my new ac unit up and running in one day, they left my home/yard clean. Intelligent Designed called later on in the week to ask how the unit was performing and asked if I had any concerns and I was able to schedule a final walk through with the owner at my convenience to make sure the job was completed to my satisfaction.I will definitely use this company again and have already recommended them to several of my family members.
We needed to replace our home AC and contacted Intelligent Design. The owner Andrew came out to talk with us on Friday and six days later we have our new unit and sealed duct work - we could not be happier. Each person that we had contact with throughout the installation was professional, polite and very competent. They took really good care of us and we would not hesitate to recommend them or to do business with them again in the future.
Frank Mossberger
8 years ago
Kris is our technician and has been here for service twice and both times has been very open, efficient and concerned about pleasing his customers. His capabilities are readily seen. Intelligent has been a great company to work with!
Called them out for a preventative maintenance check-up of our system. The tech that came out, Efrain, was on time and very willing to explain and demonstrate what he was doing and checking. He was careful with my system, taking care not to damage anything else around it. He was able quickly install a couple of needed capacitors during the visit.
James helped me out on a Saturday since I qualified as an “emergency” with my heat not working in Tucson winter (boohoo right).I was so happy to get the issue taken care of so quickly and James called with a 45 minute heads up so I was able to spend my day as normal which was great. He identified and fixed the issue very quickly and was a pleasure to interact with as well.
Becky Tobey
10 months ago
Due to the extent of water damage my new used mobile home has suffered and the property management company only masked over the problems instead of repairing them, I have been sucked into a money pit which extends what Intelligent Design could repair without my having contracts with one or two other vendors, which would cost more money and time so I couldn't use them, BUT, Jared was the most professional, kind, sweet, understanding, prompt salesman, a true dedicated employee for your companyJared went above and beyond all my expectations. He came back to my door TWICE to give me new information and hope. An appointment tomorrow morning with a 2nd vendor for estimates will take place.Jared did all he could to help me with this mess that must be repaired right as I bought it as my retirement home, but my plans of saving money won't be the case, but Jared is an excellent employee.Thank you
Michelle Romero
a month ago
Typically their technicians, try and sell you things that you do not need. Kyle, however, is very honest, and only tells you what you need. I appreciate honesty, more than anything. I will always upgrade my service based on honesty. Kyle did an amazing job, his attention to detail was spectacular, his professionalism spoke volumes.
Great job guys.....no one likes buying a new air conditioner system but if you do, these are the guys! We compared 4 companies and after speaking with Andrew we were convinced we would select Intelligent Design. We had lots of questions and Andrew made sure he answered them all. Installers, Dave and Gage did a very good job. Worked hard, polite, focused on details and also made sure they kept us informed. Hats off to these two.......Brent, the installation inspector scheduled a follow up appointment to verify that the work was/is installed properly, function tests of equipment optimal and most importantly, are we happy with the job.Yes, 5 star satisfied. Would I recommend them, certainly.
Freddy Goldberger
5 years ago
Kevin help me today replacing the motor of a blower that failed and he did an excellent job, very nice person and he did a very professional work. I completely recommend Kevin and Intelligent Design in general for any issues with the AC or furnace.
BEST PEOPLE AND SERVICE. Joshua arrived in less than an hour to locate and do temporary fix of a water line burst in main bathroom. Then Ryan also arrived shortly after to do permanent repair. Joshua called Quick Restore who immediately began restoration of the damaged area Took me only ONE CALL and my plumbing was repaired and restoration was underway in no time. Servicrmen were so professional, I couldn’t be more pleased.
JoEllen VanOuwerkerk
2 months ago
Installed the solar panels and battery for our house and studio. I had most contact with Tyler and Alex who were fantastic. I was very lucky to have met them. Not only for their skills and talent but for their patience and kindness. Completely attentive, usually picked up the phone right away or always called me back. They “ babysat” me through the whole experience of getting solar panels…..step by step. This included Tyler’s father who also worked there and actually made getting our electrical panels happen.Everyone who worked there was fantastic and tried to do everything possible to complete the job as soon TEP allowed.
Pamela Krisak
8 years ago
Kristopher and Intelligent Design are servicing a unit we purchased through another dealer who is no longer in business. They are honoring our service contract and provided needed support for thermostat setup. Kris was knowledgable, courteous and friendly. He reviewed our paperwork, patiently answered questions and gave us advice on how to keep our system in top condition between servicing. We highly recommend Intelligent Design!
Their rep came to our house, for solar a/c consult, and duct cleaning estimate. We applied for their credit. Within less than a wk, i have had 3 solar companies calling and asking for me by name that i requested solar information. Of course, i have never used my number for solar, albeit this wk for a credit check through a this solar company. as im not interested in solar, my wife is. If you cant trust them with your personal information, how can you trust them in business?
Jean Robinson
2 years ago
Our air conditioner stopped cooling in this 100degree heat and even though this happens alot when people start using there units after the spring, I called at noon and they were here by 5pm and worked till about 7pm. The technician couldn't have been nicer and more knowledgeable.We have had them for 4 yrs and they're the best!
Condenser fan came of the motor shaft with minimal damage. The tech, James Cavanaugh. Talked me through various solutions in an honest and technical way to help me make the proper decision. Very grateful.
Prior to my having a new system installed by ID, I had called a company that never showed up and never called to say they were not going to show up on a recent extremely hot day and night. After finding out this same company wouldn't be able to make it the second day a family friend gave us ID's name and number to which when called they sent Elmo whom was very professional and wonderful to work with. The job was done in under an hour! Having decided to install a new system I met with Stacy who is beyond belief way more knowledgeable than expected and helped to show me what options were available with no hard selling involved. Sam and Steve their installers were such a delight to work with and very professional! ID/Sam also went above and beyond to provide an AC unit for inside our home during the install for my family and pets comfort. Best service and care for customers I've seen in a very long time! Thank you to Intelligent Design and your truly remarkable staff!
Kare Williams
a month ago
Absolutely stunning customer service!! We will use them for ALL OUR NEEDS from now on!! HVAC, plumbing and electrical
He replaced the hot water tank. Did a great job. Very professional. Kept everything clean. Went to great lengths to satisfy me.
Scott Clayton
4 years ago
This the first time since I purchased the unit (6-2016) that Intelligent Design has been out to do a routine check on the unit. I was given a 4 year membership to their Diamond Club when I bought the unit. According to Elliot who came out, the unit should have been checked twice a year. Elliot did a good job, and was pleasant. I had to produce the paper work from the purchase to show my 4 year agreement, that they did not have.
CUAUHTÉMOC Garcia
2 years ago
First time with Intelligent design air-conditioning and plumbing. I was in urgent need of plumbing repairs appointment was set quickly. The employees that were assigned to us CHRIS and MARTY were not only very knowledgeable of what they do, they give best options detailed advise as to what is needed to repairs . CHRIS and MARTY were also very professional and kind. It felt good having honest hard working people come out and help when you are in urgent need of repairsI’m thankful and grateful to have met them feeling comfortable and confident calling them for help.Should I need any of the many services that Intelligent design air-conditioning and plumbing provides in the futureThank you again CHRIS and MARTY.😇❤️🙏🏻🕊
Tom Tomlinson
3 years ago
These people really impressed me. After filing a service request on the web, I half expected to not hear from them......which is sooo common nowadays with emails for help and requests for info off the web. Instead, I got a call 15 minutes later, and 90 minutes later Angel was on my doorstep. He wasted no time figuring out my problem and had it fixed within the hour. When I first called I was in near panic mode because it was well over 100 deg F outside and my home's internal temp was climbing quickly. Great service, fair price, and friendly people. I'll be back!
Signed up for the $59 for a Comprehensive Home Energy Audit. The Audit was professionally performed and included Infrared scanning (to show energy loss) and leak testing of our house. We are very happy with the audit and intend to use Intelligent Designs in the future. Highly recommended.
Brandy Thompson
4 months ago
Michael Matthews provided excellent customer service & was very personable & knowledgeable.
Great work, professional and fast response time!
Stryker Huber
9 months ago
I worked with the company for a short while before moving onto another industry. In my short time with them, I’ve been more than impressed by my manager Paul Matthews (and his awesome wife Amy!) and the owner Andrew Dobbins. It’s too easy to say critical things about someone, but you never see the good being acknowledged. You both made me better, and I’m succeeding in a new industry from listening to you two.Being able to see from within that a company can be both moral and ethical, while still providing good pay and great service is incredibly rare. The level of support from within is not only encouraged, but growth provoking.Whether you’re religious or not, you’ll find the employment very accepting of you. The service I felt while I was a technician with them felt incredible, and you can see from client to client the good that was being done. Late night on calls were very fun with the dispatchers who were always taking care of clients and technicians.Hope you guys keep the explosive growth!
Jeffrey Copfer
a year ago
After a frustrating experience with an unnamed home warranty company that I have since canceled intelligent design came to the rescue. I left them an email at 9 o’clock in the evening and received a phone call back within 15 minutes. They came out quickly gave me an honest estimate did all the repairs in a timely manner, and had a smile on their face the whole time. I cannot recommend intelligent design enough. Five stars all the way around
We had service on our A/C this morning. Kevin came out and was very respectful and personable. Kevin gave us the good news that our A/C is working properly and looks good.I recommend Intelligent Design to anyone looking for a reliable company to service or repair their unit.
Anyce Paquette van der Lelij
a year ago
We decided to go with Intelligent Design after receiving extremely helpful customer service and a very quick response time. We had discovered a leak in our shower that ultimately ended up under the slab. Intelligent Design, within days, was able to help us locate the leak and repair it, as well as upgrade the plumbing in both bathrooms and replace a water heater as well. Pricing was fair and I can't say that we encountered a single hiccup in the process. The guys were very professional, considerate, and the communication was outstanding. I would recommend them 100 times over.
Micheal was courteous and respectful and I really appreciated his patience and thoroughness with the explanations and instructions detailing how to maintain and maximize the work he performed. I am very grateful to Intelligent Design for ensuring my family keeps cool.
I’m very happy with my service with Intelligent Design. I have purchased two AC units over the past two years and their sales, installation, and service are top notch! James came out recently and was quite professional and thorough when assessing and fixing a problem I was having!
I called several other companies and Intelligent Design was the only company to answer. They had James come by and he provided excellent customer service. Very professional and provided me with lots of information to make a decision on the repair. Definitely recommend this company to anyone who wants a trustworthy and honest work completed on their home.
jane ryerson-cooper
a year ago
Completed a major job within quoted price and schedule despite challenges of very old home and associated problems (ancient plumbing). Also got along great with our dog family!
Sheree Culbertson
3 years ago
Marty was very pleasant and professional. He did a fantastic job. I will recommend your services to all my friends and neighbors! Thank you so much.
Mcullaby Hoth
3 years ago
Unable to find someone available for an unexpected loss of ac in 100+ degree summer heat, Intelligent Design sent Trey out asap and even though it was after dark, Trey called to verify he would be here in 20 minutes! He listened and responded professionally and cordially, repaired our ac and offered any further assistance, made professional suggestions to prevent this issue from re-occurring, and took care of ourpayment electronically, good job sirs!
I had Intelligent Design AC come in and completely redo my AC system and the duct work as well. The guys that came to put it in were great and very professional. They knew what they were doing and were very polite. 4 months after the system was installed, the company called me to schedule a checkup. In April, Kevin Greene came out and completely went over the entire system from top to bottom. He was very courteous and knowledgeable. He did not mind me following him around and watching either. I appreciate the level of customer service that Intelligent Design gives, and I appreciate Kevin's integrity. Thank you very much Intelligent Design for all of your help.
Matt Stevenson
a month ago
Our technician Michael was very knowledgeable and kind. He was thorough and got our unit back up and running very quickly.
Jack Gardiner
5 years ago
Jake did a great job on seasonal preventive maintenance. Very professional, knowledgeable and extremely polite. Willing to take the time to explain why he is doing what he is doing. ID always has great technicians who are very experienced. I would highly recommend this company.
05/31/20After calling other air conditioning service early on a Saturday, including the one I have a contract with, for emergency service, the others put me off until Monday. Intelligent Design was able to honor their 24/7 emergency service claim and within a short time, one of their technicians was at our home to check our A/C system, even though rain was imminent. Kage, the technician was personable and knowledgeable and diagnosed the issue soon and we were on our way to a resolution.Brett showed up the next day to discuss options and alternatives as our AC system was beyond economical repair at 17 years old. It's a bad time of the year for air conditioning problems but we were able to schedule a replacement of the system on the following Saturday. Installation went smooth and the only thing that remained was finishing up with a duct sealing treatment. Today, Saturday 6/13/20 Lo(retta) Hinojos and crew arrived on time and worked quick to complete the duct sealing. I appreciate the professionalism of all employees and staff members I had contact with. The system is working well and should be good for a long time. Thank You8/20/20Condensate drain running through the slab got plugged up and I didn't have the right tools to purge the line. Sensor in the unit shut down the HVAC until the drain obstruction could be cleared. Kage was dispatched to take care of our problem. He was working another job and kept us posted on his arrival time. Kage arrived and was able to get the drain cleared out. Kage is a good guy and gets the job done10/05/21Semiannual functional check for heating portion of HVAC system scheduled. All went well with Scott calling ahead to alert us to his arrival time. Scott arrived and went through the visual inspection of the system and then did a functional check of the heating system. All went well and we are ready for the next six months.
Rob inspected the HVAC unit on a home inspection. Found him to be very thorough and videotaped the unit so we could see what he found. The report outlined all of his findings and were helpful in identifying any concerns. Would highly recommend the company.
Jake was polite, as he has been on previous visits. I knew when to expect him because Jake called before his arrival. He was running ahead of schedule and asked whether my appointment could be moved up (freeing more of the afternoon for me). As he had on earlier encounters, Jake explained findings and answered questions knowledgeably. He offered suggestions without pressure. Jake was pleasant, professional and personable, representing his company well.
I've worked with ID for several years and they are always professional, I get the same techs almost every time (one for A/C, heating, and plumbing). I've had a whole house water treatment system installed, our duct work sealed, and they are installing a new HVAC today (old one was an over sized lemon installed by another company in town that took advantage of my father-in-law when he owned this house).
Elmo and Tanea were great, found the problem immediately but, unfortunately, could not undo the poor work done by our prior company. Very courteous, wore protective footwear whenever they came in the house, called their offices to see if there was anything they could do about the previous problems that weren't theirs, unfortunately they could not and did not expect them to be able to. Wished I had picked this company from the beginning.
Costumer service is outstanding. From the sweet welcoming voice of Brenda on the phone, to the awesome installation techs, Eric and Tim, our overall experience was great. We had Andrew visit us personally to get a quote for a new system and he quickly had us scheduled for install. The techs that came out were great! They were very informative every step of the way and I loved watching Eric show Tim exactly how things should be done. He really took his time and explained things to the new guy without getting upset or just trying to rush the job. They even interacted with my children instead of getting upset that they wanted to observe and were really just overall great genuine people. They were here to do a job, but they did it with great care. We are very happy with our choice to go with Intelligent Design.
We had both of our AC/Heater units replaced this week. James did a great job with the installation. We felt bad that he was in the tight attic on 2 of the hottest days of the year. The noise and vibration of the units has improved tremendously, to the point that it is difficult to tell when the units are on or off.
Thank you Intelligent Design and Gabriel Delgado! Gabe came to assess and explain the work needed for our plumbing issue and scheduled a second appointment. Days later both Intelligent Design and Gabe let us know when he was on his way. After the work was promptly completed we were given a full explanation and shown pictures of the finished project. The courtesy and professionalism of their staff was a pleasure to work with. They were highly recommended for quality services and I can now include my appreciation for a job well done. Thanks again Gabe and Intelligent Design!!Mrs. Nancy Acosta and the Salazar family
Frank and Luis where punctual, kind, skilled. They educated me on my sewer system and Explained and did everything necessary to fix the problem. Very great service by these professionals. Will do business again with this company and recommend them to family and friends due to them. Thank you so much.
Mark Gallegos
4 years ago
Very helpful service, honest and willing to work with me to fix my rusty and old water heater. I’ve worked with intelligent design before on my air conditioning unit, I decided to call them back for their honesty and reliability.
Elmo Acosta was great and very helpful. He was able to answer my questions and got me squared away (with a discount and financing) with the service I wanted. I had a good experience.
Gordon Wicker
11 months ago
Brian was prompt, professional and took time to explain. Unfortunately doesn't make sense to repair our dinosaur, so getting a system bid from them.
Christopher Kemsley
8 years ago
When my wife and I were purchasing our house, we had an AC technician inspect the air conditioner. His report, in his awful handwriting, said little more than the AC is about to die. This seemed suspicious, so we started looking into a new air conditioner. A friend recommended Intelligent Design, so we gave them a call. They were going to come out and inspect the house and the air conditioner that was currently there.The originally scheduled time, the technician never showed up. They re-scheduled for a couple days later. The tech didn't show up then, either... so the owner came out himself to do the inspection.At the time, I was out of town. He gave me a call and explained all the measurements they did, the details of what they meant, and said that the AC could, if maintained, last 3-5 more years. As an electrical engineer, I could find very little wrong with what he was saying.After living in this house for almost a year, we got another inspection by them. Another technician came out and took several measurements. He didn't know the theory quite as well, but was still definitely quite knowledgeable. AC's in slightly worse shape, but still working. He was supposed to call half and hour before arrival, but didn't, which was also irritating.Ended up purchasing a maintenance plan because, eventually, it will die.Had a few somewhat irritating experiences, but definitely still recommend overall.
øØ Christine Øø
8 years ago
For years we had been loyal Hamstra HVAC customers, but when we needed to replace our system we decided to shop around. We ended up choosing Intelligent Design after they gave us a more competitive estimate and MUCH more thorough/careful consultation than the other guys. Two years later, I am so glad we chose Intelligent Design - our new AC and Heating system works like a dream, and when our thermostat suddenly stopped working, Intelligent Design quickly replaced it, no questions asked and no charge. We also have a maintenance plan with them, and every time they have come to our home they have been on time, friendly, polite, and ready to answer any questions. I highly recommend these guys!
Robert Morrison
a year ago
Jake Middleton would be an asset to any company. He was prompt, informative, and explained what was wrong with the unit and all my options for taking care of the situation. I will call on Intelligent Design because of the service Jake gave us.
Jeffrey Couillard
3 years ago
James Cavanaugh was our technician today. He came out to our home to service our HVAC system. He was very thorough and professional.
He gave us excellent recommendations and helped facilitate a follow up appointment while he was here. He also was very personable! Definitely would recommend!!
Crystal Ottenberg
5 years ago
My new AC/heating system was installed by 2 wonderful gentlemen. They arrived on time , worked in the heat all day without one complaint or even a meal break. This father son team were wonderful. We paid for an efficient and liable system and that is exactly what they delivered. Thank you for your professional and kind assistance.Crystal and Charlie
Intelligent Design was able to squeeze me in for the same day emergency service when the other companies I called couldn't. Todd was punctual, friendly, knowledgeable, and skilled in his trade. He did not mind me hovering around and asking questions and he explained what he was doing in layman's terms every step of the way. My AC unit was serviced and working after he did a relatively quick and great job. 5 stars, will definitely recommend!
He was courteous & professional as always. Such a great asset to company. Always request Justin for our plumbing services.
I called Intelligent Design because my AC wasn't working properly. Robert Soza responded to my residence. I had a great experience with Robert. Robert was very honest and thorough. He took his time and I feel like he went above and beyond with his job duties. I was very pleased with Mr. Soza and I will definitely request him in the future. Intelligent design found a great employee with Robert. He was great! Robert is the kind of guy I hope will be with the company for a long time. Thank You Robert!
Text mission was polite and nice but told us our system was broken and we called another company the next day they put the coolant and started right up
Maggie James
10 months ago
Scott is really great . everything went well with solar installation and Gable vent covers. Thanks to Matt
And Arron and the guys that installed the Gable end covers.
Great job all-around
We have been very pleased with this company, after going to Home Depot and requesting an a/c contractor. We recently purchased a home that had only evaporative cooling, as well as a propane furnace, and were looking to modernize the house heating and cooling.The sales person Derrek contacted us and made an in-home estimate, showing us various options and performing a seal test of the house. He was friendly, polite and not high-pressure!Within less than a week, we had a crew at the house, installing the system. They were very thorough and careful to not damage the home, and did not try to rush through the job. As a matter of fact, when it was getting late, 2 of the crew returned the next day to finish the installation and test the system. A special mention goes to Dean, who was one of the most polite, helpful and patient guys we have ever met.We were impressed with how friendly, approachable and down-to-earth everyone was. They took their time to answer all questions thoroughly and there was always someone checking over the work of their colleagues, to insure nothing was left ignored or unfinished.The system works extremely well and has made a huge difference. Yes, you can get cheaper bids from other contractors, but remember that you get what you pay for - be careful to avoid cheap equipment that will merely malfunction in a couple of years and cost you much more in the long run.
Caroline Greene
8 years ago
I have been a loyal customer for 2 years and my experience this week has fused my loyalty to Intelligent Design. My air conditioner capacitor stopped working and with one phone call their Technician Kevin was at my door 20 minutes later. When they were unable to locate a needed part Kevin brought in a portable air conditioner to keep us comfortable. When we discovered my house layout could not accommodate the exhaust hose, the owner Andrew, arranged to have us placed in a Comfort Inn Suite near our home and foot the bill. The unit is now replaced through financing that worked within my budget and is much more energy efficient! Technicians Jacob and Sammy worked from 8 in the morning until 6 at night through monsoon humidity to ensure my home would be cool and comfortable for the night. I also have a water softener system through Intelligent Design that has significantly made a difference in water quality for my family and appliances. I am grateful for the attention to detail, ability to work with my budget by offering different financing plans and the ways in which they accommodate personal needs like, finding a hotel that accepts pets. Intelligent Design has won my loyalty .
Larry J Divine
3 years ago
We discovered a continuous leak outside our irrigation box. Gabe Delgado of Intelligent Design visited shortly. He uncovered a very dirt union that was leaking, and did a thorough clean up of the problem.I find Gabe Delgado to be a very competent plumber. For instance, in August he visited our house to analyze why our kitchen sprayer was creating so much leakage. He uncovered that we had a serious problem with our home's Pressure Relief Valve (PRV) that was now over 15 years old. He replaced the PRV,, and the various water-flow anomalies in our house, such as the leakage at the kitchen sprayer, have disappeared.
James C. was excellent, positive, and professional. He demonstrated to us what the problem was and offered his professional advice about solutions for our A/C problem. He was very kind to our family and was able to do his job independently. We recommend Intelligent Design and especially James. We've now worked with them twice and have been pleasantly surprised!
Great Service, I had lots of questions as I was raised in the Air Conditioning business. Jake explained everything in great detail.They gave loaned us a room A/C to keep our bedroom cool-real lifesaver!They offer a lot of upgrades to consider and the sales end is well developed, so be prepared. We signed up for regular service checks.
Richard Held
3 months ago
Didn’t put the breaker back in on the outside unit, so it was straining to try a cool the without the compressor running. Did it do any damage?
The service person seemed very competent. Unfortunately, despite a 4-hour window, I waited an extra hour.The ID office gave me no notice until 10-minutes before the end of the window. Moreover, I got news that my AC coil was leaking, which is a major cost to replace. Yet 4 months ago another service guy from ID saw all the same symptoms of a leak but didn't put 2 and 2 together. Instead I paid over $1,000 for repairs and cleaning that did not get at the underlying problem. I've lost my trust in the company.
Paul Harrington
a year ago
The technician, Todd was a pleasure to work with, in fact, he is the best by far, that I have worked with in the HVAC arena. He wanted to make sure I fully understood what he was doing & why. If I owned this company I would make sure to retain Todd as an employee. Please let Todd know know how much I was impressed with his professionalism, honesty & sincerity
Just had plumbing work done by Intelligent Design (Robert Williams). Prompt & excellent work. I will certainly call on Intelligent Design again for home repair needs.
I only do the best when it comes to A/C because I breed poison dart frogs. So let me just keep this short and sweet. These folks are the most honest, hardworking, knowledgeable and friendly company I’ve ever had the privilege of working with. They literally saved about 100 rare frogs when my old A/C went! I love these people... all of them. I promise if you buy or service with these guys you will be nothing but impressed! Thanks you guys for being amazing human beings! My family and I are forever grateful:)
VivianTravonne Smith
9 years ago
Our AC kept tripping the breaker around 10-15 minutes after we would reset it. One service manager came and replaced a part and we were very satisfied with his service. However, the issue returned. This time Reggie was our AC repairman. He checked everything before he gave us his assessment. When he talked to us, there was no BS. After implementing his suggestions, we have not had a problem with the AC. Many thanks to Reggie at ID AC & Heating.
Marty was very thorough and prompt! He did a great job getting our water main repaired and back up and running. The cost was very fair as well.
Shauna Gaiter
5 years ago
Jake was great. Very professional and always on time. I am so glad we chose Intelligent Design for our original purchase and duct work, and all of their staff is prompt, courteous and professional at all times. Very happy and I will recommend them to everyone I know!
hilkka zirkle
5 years ago
May have been a great company but I did not like the jacked up prices for a new hot water heater and new main water line. The excessive prices were then discounted by 2 coupons, and then even a third 10% discount offered if I committed to their offer right then and there on the spot. Eventual price was close to one offered without gimmicks by another good plumbing company. Now that flat fee pricing has taken precedence over hourly rates this pricing practice assumes people are too stupid to know what kind of work is involved and how much time it takes and what the materials cost to complete the job.
Mike M Moreno
3 weeks ago
Magnum came out to review our families AC. He is incredible to work with. He gave us a clear idea of where it is in terms of its life, what we need, and how they could help. I didn’t feel like I was getting presented services I didn’t understand and “needed.” Great service and professionalism!
The Intelligent Design team sent Rob to our house to deal with its intermittent heating problem and bad unit vibration. The roof-mounted monster was shaking our house. Although Rob's thorough trouble shooting isolated the probable failure, he presented all repair and replacement options to include current technology and future considerations. This was a no-charge call because one of the options involved Intelligent Design's design team to come out and investigate our 16-year-old unit and system to determine our best course of homeowner investment. With all these options piled on top of a simple trouble call, these homeowners welcomed the response times, professional expertise, and sincereity...js
Today was the first day of a long term relationship. I was left heart broken and holding the bag from my previous ac installer. Elmo was thorough in his assessment of the problems and full of options to fix it. So far, I am hopeful we are off to a great start 😊
Barbara Earling
3 years ago
We were very happy with the professional work he performed. He brought it to our attention that part of the plumbing was not code and we had him change it. Was a very nice man and polite.
Kevin from Intelligent Design came out to diagnose my problem with my HVAC. He was friendly and professional.A few days before, I had a different company, Strongbuilt, come out to my house and tell me that my compressor was dead and that my fan unit was fired. The tech from Strongbuilt quoted me $2300 to fix the issue, and that was with the parts covered under warranty. The whole time the tech from Strongbuilt was pushing me towards a whole new system with prices from $7500-16000.I decided that for a problem of this magnitude I should definitely get a second opinion. So I called Intelligent Design, and was greeted by a friendly lady on the phone who was able to get a tech out to my house that afternoon even on a Saturday. Kevin called me to inform me that he was on his way and showed up right on time. Kevin was polite and professorial and after greeting me got right to work. He quickly diagnosed the problem as simply a burnt out capacitor. He had the HVAC running quickly and at a savings of almost $2000 from the quote I received from Strongbuilt. I couldn't believe my luck to have finally found a honest tech with integrity who wasn't just trying to rob me a week before Christmas.I am a Intelligent Design customer from here on out. They are a well run company with techs who are honest and have integrity. I would give more than 5 stars if possible...
Nicholas Paul Yonke
8 years ago
I called Intelligent Design because my air conditioning was failing in the heat. They sent someone down the same day and now it's working perfectly. Todd really helped me out and was very personable and more than fair when it came to pricing. He showed and explained everything he was doing. If I ever have problems again I'll definitely be calling Intelligent Design first.
My husband and I were very pleased to have Charlie Birdsong who is very knowledgeable and customer service oriented come and trouble shoot our air/heating system. He checked out our entire system and explained everything to us in detail. We signed up for their maintenance program and are very happy to have found such a trustworthy company to work with.
Gary Swimmer
10 months ago
We did not answer the question about whether we use the business or not because we are still in the planning phases. The plumber came out to advise us on how we might expand the kitchen which would involve plumbing and gas installation. He was friendly, professional, informed, understanding of our needs and ideas and clear in his explanations.
Patti Utterback
10 months ago
We used this company for their plumbing services. The technician, Wes, and office staff were helpful and honest about pricing and lead times. Installation was super quick and we did all 3 toilets; removal and replacement. We went with the Toto's 😁 Great job 👏 👍 🙌 Might even use you all to service our A/C!
Kelsey von Glahn
4 years ago
Great experience with Intelligent Design. Jake was very professional, friendly, and explained with pictures and videos the issues/things he found with our heating unit.
MuniversalArts Hudson
8 years ago
Reggie with Intelligent Design was extremely prompt and friendly, helping us get our air conditioner repaired. He kept in touch with us through the entire process, and was in contact with us immediately after we called for assistance. Reasonable prices and wonderful service, would definitely call again if there was any other problems with our AC.
Michael Hackstadt
6 years ago
Brent Lush replaced the igniter on our furnace. He was very cordial and professional. He was able to quickly identify and fix the problem. I would highly recommend Intelligent Design and also Brent.
We just had brand new air conditioning system installed by Intelligent Design. Dave Farley and the owner Andrew came out multiple times during the estimation process to make sure that our new system will meet our needs. They did the air flow test to determine the proper tonnage for the house. We also sealed the duct work and removed the swamp cooler to improve the efficiency of the system and to improve the air quality inside the house (for asthma). We went with a wifi-compatible thermostat so that we can fix the temperature if our autistic son changes the temperature (he likes to set the heater to 90 degrees or cooler to 60 degrees when he is angry). They sent multiple teams out on installation day and the installation took only one day even though we have 2 air conditioning units. Immediately after the installation, the reduction of dust was very noticeable. Now we no longer need to dust the house every 2 days! A month later, as planned, Dave came out and did the final walk through. Even though Intelligent Design is not the cheapest, we went with them because of the confidence we have on the air flow test, the no surprise policy, and the 10 years part and labor warranty.
The Intelligent D monitoring system showed our solar pannel inverter was not working. The nerxt day Matt inspected it and let us know he ordered a new one that would be installed under warrantee. We definitrly made the right decision going with Intelligent Design!
Chris was both professional and polite. Routine plumbing check on one property and opened the cleanout on another. Offered a valuable heads up on the clean out and said would deliver an estimate on this future work. Both the AC and Plumbing service is excellent.
Rob was so informative and pleasant to work with. He spent the time needed to analyze the problem and gave logical and comprehensive recommendations. His professionalism and expertise was greatly appreciated. Great service. Great company.
Marty came out to our home, with a smile on his face!!! Explained the issue and how he was going to resolve it. In my book that's a big A+!! Couldn't ask for more... Affordable and Friendly Service with Excellent Customer Service. Thank you!
Brittany Brown
3 years ago
We found Intelligent Design online and sent an email late in the evening when we discovered a leak. They called us first thing in the morning and were able to send someone the very next day. Marty was very knowledgeable and did a great job with fixing multiple issues with our water heater! Will be using this company again for any future needs and highly recommend!!
Intelligent Design is offering its warranty customers an electrical inspection. Tyler Weaks came to our home yesterday and checked outlets and smoke alarms. As are all Intelligent Design technicians we've encountered, he was friendly, polite and professional. He told us that we should replace our smoke detectors because, should we have a fire, insurance companies won't cover for fire damage if the smoke detectors are over 10 years old! Who knew??? So he gave us good advice and recommendations. Thanks Tyler!
Stacy Randell
8 years ago
Intelligent design's Kevin C. Greene came out today and did the yearly check/maintenance on my heat pump unit. He was very personable and friendly. My unit has been working very well. Thanks Intelligent design.
Sam did a great job, he answered my questions and helped alot.
Honest and very nice, he told us everything and showed us the pictures of the problems. Very happy with the service and with Elmo, he is great! Bret was our sales person, listened to what we needed and gave us a good price on a new air conditioner. The installers were great, double checked everything they did and cleaned up after themselves, explained what they were doing and answered our questions. The over all experience was SUPER!We just had to have the blower fixed (6/13/21), in our old furance and Kage our service tech was great fixed it right away and now we have cool air. Thank you Kage, you are wonderful!!!!D. Norman
Catherine Wills
2 months ago
Samuel Toles was very professional, thorough, and courteous! He explained everything so we could understand it and know what was going with our unit. Very impressed!!!
Lacy Naughton
3 years ago
I had Jake come out to my house. I am a newer home owner and my A/c went out at 8 pm, I had no clue what to do. So I Googled! I am so glad I picked this company. The answering service made me feel like it was going to be okay and they were going to get someone to my house asap! But then Jake showed up fasted and I felt like everything was really going to be fine. He had the part on hand gave we were up and running in 30 mins. Saved my life!!!!! His business card is in the fridge and will always call him if I need anything done. Thank you for everything. He saved me from the heat!
Colleen Bakewell
2 months ago
I had dry wall repair and Manny was excellent. Friendly and went above and beyond to help me. I would highly recommend this business
Farid Abdullatif
11 months ago
Kenny is honest professional technician. My tenant called for the A/C was not cooling. Kenny checked the the system throughly and found everything was working properly. The problem was impacted filter causing coil to freeze. All what needed a new filter. I do appreciate his honesty to tell the issue was that simple. I used Intelligent Design before and I was happy with their work, and I will ask for their service again.Farid
Dana Christian
3 months ago
I know I’m in good hands when Eli comes to my house to maintain my HVAC system. He explains what he is doing, helps me better understand the system , and leaves the place clean as ever.
Merrill Heinz
4 years ago
Kevin came to our house to inspect our 7 year old AC unit. He found a faulty installation and releveled the evaporator unit cleaned the drain line and cleaned the unit. He checked out the entire condenser unit and replaced a starter capacitor that was replaced with the wrong value capacitor. The unit was sounding loud and he found and retightened the clamp on the compressor heater that was loose. He did several things that were all under warranty. His knowledge and professionalism was way above what I was used to with the other company. I am happy to recommend these guys and Kevin in particular.
Trey and Adam called ahead to make sure I was ready for them. They were professional and very patient with me as I had a ton of questions. Will definitely be having future work done by Intelligent Design.
Carol Sprovtsoff
a year ago
Our experience with Intelligent Design was the best. The work was done when it said it was going to be done, for the price that they said it would be with no hiccups and the results were outstanding. I would recommend this company with absolutely no reservations!Jake came out and did an excellent job recommend him and Int.Design no reservations .jake should get a raise.
Nicole Adkison
2 years ago
In an era of poor customer service these guys were outstanding. From the minute the call center rep picked up the phone to the techs leaving our house everyone was courteous, professional, and fantastic. My two year old even dragged one of the techs around to show him his toys, which he was great about. I can not recommend this company high enough.
George Minegishi
2 weeks ago
Had Intelligent Design out previously to correct an issue with our Nest thermostat and they did a great job. It had been awhile since our last A/C service call so we called them and scheduled an appointment. Kyle B came out and did an excellent job and was exceptionally thorough! No hesitation to call them in the future or recommend them to friends.
I purchased my AC unit from Intelligent Design in 2013. The sales person was fantastic but I have had nothing but trouble with installation and service since. Unit came with 5 yr warranty. I recently had an expansion valve replaced (under warranty). My quote to replace the part was $2000. I was out of town when my wife called for service. She was completely taken advantage of in an emergency situation. She was charged 5 hours labor but when I questioned the technican about the invoice he told me it would only take 3 hours to do the job. They also charged us for a surge protector that they knew was defective when it should have been under warranty. It should have been a recall. Instead they insisted on removing it because it was faulty and gave me a new one for the fabulous price of $165. I spoke with a manager and questioned him about the invoice. After a lengthly discussion about work ethics he waived the labor and reduced my bill to $1600. I do not believe I should have had to pay anything since the part was under warranty. ALSO... the freon tested good but they told my wife that it had to be replaced.... $1400. They said that freon is not warrantied. However, my problem was my expansion valve which requires evacuation and recharge of freon. There was no reason to replace the freon since it tested good. Several AC and heating companies have claimed that Intelligent Design is one of the worst companies in Tucson. After this experience I would agree and will never do business with them again... If you use them, call for a 2nd estimate.P.S. Beware of Kevin -- the service technician who lied about the labor.
miles crafton
4 years ago
Intel. Design is a great, professional company that I have been doing business with for 3 years. Recently, one of my A/C's quit on me. I called Intel. Design and they were quick to come to my home and assess the issue and give me options. I chose to replace both A/C's due to their age. They had the new A/C's in and operating within two days. Their techs are always courteous and professional. I continue to recommend Intel. Design highly!!Expanding on the above review, on April 18, 2019, I called Intel. Design regarding a possible water leak in one of my A/C condensation lines. They responded immediately and determined that my problem was not with the condensation line. I appreciated Intel. Design's quick response and continue to recommend them highly!
Robert Knecht
2 years ago
James and Scott were our techs today and were excellent. Kept me apprised of the arrival time, went right to work attending to the smallest details including cleaning evap drip pan, condenser coils, and offering some advise on preventative maintenance. Thanks for the great service as always IDAC! Semper Fi.Bob KnechtMarana AZ
Rita Montierth
2 years ago
Elmo has been taking care of our heating and cooling system for a few years now. He is so nice and very friendly. With Elmo taking care of our heating/cooling system I have no worries because he really knows what he is doing. 5 Stars for him and keep up the good work!
Jennifer Caillet
a year ago
Extremely thorough and very knowledgeable. I got all of my questions answered and learned some things in the process….surpassed my expectations. His kind and gentle demeanor made me feel comfortable having him in my home. Very personable and professional. Five star service.
Andrew Stefan
4 years ago
Very professional and thorough service. Inspected my entire air conditioning system, discussed what they were servicing and why. Patient and willing to discuss with me how I can maintain the system and further work that may be needed without any sales pressure. Pleased as always with the checkup. We even discussed having the plumbing service come out to inspect at no cost because it is covered by my annual plan. Great business practices and nice to have multiple professionals helping me keep my home systems running well all from the same company.
Rudolf Rottenfusser
a year ago
James did fantastic. He advised me about options for my now aging unit. Good communicator!Elmo was here for his first time. Professional, safe (Mask, gloves), helpful. Excellent service.Tenae first he changed our air filter. Took care of audible knocks of our A/C unit. Ordered a new controller and installed it within 1 week. She had a great personality and was very professional.
As always it is a great experience! Intelligent design is very customer oriented. They always have extremely nice and knowledgeable techs.
Charlie is very nice, polite and quick with repairs!
Jeff Vanderford
2 years ago
James, with Intelligent Design, was courteous, professional, honest, and communicated well with me. We still have more work to be done, but I have every reason to believe James and ID will continue to take good care of us.
James did a great job with our summer A/C maintenance. He showed up on time, discussed the results with me clearly, and was able to give me good feedback on follow-up service.
Claire E Corcoran
8 years ago
They made the whole process of choosing and installing a new AC unit so easy! Their design specialist was helpful and explained what all the technical things meant and what out options were, so we were very confident in our decision. As first time home owners that meant a lot, since we know our AC will last. The installation crew was prompt and quiet, and they did a great job. Our house is so much cooler now and we couldn't be more satisfied.
Karol Hartmann
10 months ago
I contacted Intelligent Design for a plumbing problem for which Jared Smith did a complete assessment of all four bathrooms. A couple days later, I lost the hot water from one of the water heaters and Jared returned to discover a complete failure of the original recirculating pump. Today he did a beautiful job installing a new pump and I'm so delighted to have found someone I can trust to handle plumbing problems when they occur. He's also coming back soon to replace a faucet for me, and I shall be happy to recommend both Jared himself, and the Intelligent Design people for great service!
Shawn Lippert
8 years ago
Great service at a fair and reasonable price! We recently had an A/C unit go down at our church and Intelligent Design had a new one installed in less than three days from the time I called. Very impressed with their professionalism and timely service. Thank you Intelligent Design!!
This company had a quick response time and the technician Danny kept me well-informed through the whole diagnostic process. The AC needed a simple fix - we are up and running again! Happy to have cool air once again!
5/29/15 - Purchased an Intelligent Design Air Conditioning and Heating service check up on the HVAC. Daniel V came out completed inspection while discussing everything that was being checked. Very impressed that before items were checked/measured Daniel would state what type of measurement he was looking for and what would be a good, marginal and poor. Definitely the best A/C company in Tucson I've dealt with in my 10 years here in Tucson. Next time I need AC or heating repair Daniel V at Intelligent Design is whom I'll call.
**UPDATED**I have kept my original review below to show my change of opinion of this company. Andrew, the owner, called me less than 12 hours after posting my 2 star review complaining about the unexpected price that I experienced. He explained the costs of doing business and such and even offered me a full 100% refund. I declined and told him that I paid for a service and I am not about to take a refund to increase my rating of his company. If I did that, there would be no point in reviews.A few days later I got a partial refund in the mail and a letter. Andrew said that he conducted pricing research and found that his pricing was in fact, higher than competitors due to a failure on his part, update the pricing of his freon for the year. I know that freon prices fluctuate as well.Anyway, he sent me a refund for the price difference for the freon, bringing my total price to around $260 for the services provided by his company. Before the technician arrived, I told my wife to expect between $200 and $250 so I believe that now his prices are in line.That being said, since I now have nothing to complain about, I am changing my rating to 5 stars. The price was good, the service was prompt, thorough, and the technician was friendly.The owner not only made things right with me, but all future customers as well. Will I call them again? I have gone from a No to a Probably.**END OF UPDATE****Previous Review Below**I rarely write reviews but these guys deserve one. WAY overpriced!!! I had a service tech come out last week. Total bill for service and 2 lbs of R22 was $392. They charged $276 for 2 lbs of R22. The same R22 that sells on ebay for $215 for 30LBS! That means they, at most, paid $8/lb which means they marked it up over 1700%.I paid $150 for the SAME service from another company 3 years ago.I will not be calling again and I will be telling friends about these guys.
Reggie was very polite and knowledgeable and Explain everything to me of what he was doing and very fast with the work he done and told me of why the wires were bad on my A/C unit. I also bought a Serves Contract with them for the next 3 years which will save me money when they come to serves my unit and yes they come out the day I called them and I could tell you more but that's enough for now I am tried of typing
Elmo was professional and courteous throughout the visit. He explained what the issue was with our AC and took the time to answer all the questions we had. Overall very happy with my experience.
Brent Michelson
3 weeks ago
Magnum was great. Professional and willing to explain everything.
We have used Intelligent Design for a while now. Jake and his partner came to our house recently to inspect our A/C system. They were quick and professional, even wearing booties inside our house. I felt Jake gave us an honest assessment of our system without a hard sell that we have gotten from other companies after an inspection.
Update: I increased my rating from 4 to 5 stars after continued excellent service. My first experience was subpar, but their new team is incredible!I chose Intelligent Design because I respect the values the company stands for. To my surprise, my first experience with a tech was very disappointing. I wanted to give them a 2nd chance this year and I am so thankful I did. Jordan was absolutely amazing. 10 Stars. He was very detail oriented in his inspection, thorough in his analysis and explained everything in a very understandable way. This was the standard I expected from the company and he delivered. I'll update my review to 5 stars when I have more appointments to base it on, but I am confident after today that I will be staying with them for good..
My gas line had a leak and the system needed an upgrade. Through Angi, I was contacted immediately and Chris came out to access the situation. We agreed upon a solution that would be easiest and save money and materials. Other companies were slower to bid and/or considerably more expensive for the same work.The work was done quickly, but without a permit that is required by SWGas in order to reconnect my meter. Eleven days later, I am still without gas service, having been told by Chris that the inspection has been postponed. I’m not even sure if a permit has been issued.
I started out by calling 7 companies to get estimates. All are well known Tucson AC companies. Intelligent Design answered the phone promptly upon my calling. They were very pleasant on the phone and scheduled an appointment for me. They were right on time for their appointment. I was pleasantly surprised that for the appointment Andrew the owner came out personally . He walked us through the different things that would be done for the installation. They took the time to teach me about things like SEER and Tonnage and what they mean to me. Also they measured the house for the Manual J heat load calculation to figure out the new system size and gave me documentation from energy star and the US department of energy showing me why that process was critical to having the system installed properly. I felt more comfortable in purchasing from them based on the quality and value of the proposed system. Sales process was very educational and believable. They were out to install the system in less than a day from the purchase decision. The installation went flawlessly. I was very impressed by the meticulous detail in sealing the potential leaks in the mechanical area and how clean they left my house. I love my new system The new unit is so much more quiet that what I was used to and runs much less. I am very excited to see the savings on my energy bill. Thank you Intelligent Design for such a wonderful service and install experience.
(UPDATE 7-15-17) So after having to call out techs for the last 3 months for minor issues I was treated to a big problem at 1130 last night. Due to an improper seal during installation I am now enduring a rain leak from my ceiling causing damage to my drywall and other possessions. Every tech and supervisor (while acknowledging the issue) has completely ignored and failed to repair the problem. I have pointed out the issue many times and it has not been addressed. So now that I can confirm it's open enough for water, it shows a leak for my a.c. as well. Disrupting the efficiency of the unit as well as causing my electric bill to increase. I have placed a call to the company and we'll see if this can get resolved before further damage can occur.The process to get the system planned out and the paperwork for the financing was a breeze. They came out and did the walkthrough at a time that was convenient for me. The owner and supervisors did a great job making sure the work was completed to our satisfaction and doing a followup check. The installation crew got everything hooked up in a timely manner. They were quite polite and got the work done on time. All the scraps and boxes got cleaned up after the installation. I was walked through the maintenence of the system well and the operation of the thermostat. The system works great and it'll make the summer way easier.
Elyce Sassoon
4 years ago
My experience with intelligent design has been excellent! I hope you get to deal with both terry and Jake. Both are very responsive with great customer service. Use'em!
Mark Macfarland
a month ago
Manny was punctual, courteous and professional. Did a great job! Thanks.
Update 4/12/18The serviceman was great. He was thorough in his assessment of my AC unit. Gave recommendations to keep my unit functioning in the future. He was courteous and friendly and arrived within the window as expected. Totally happy with the service provided.I originally purchased the $69 maintenance coupon for the AC. Danny arrived and performed the inspection whereupon he found both my capacitors were functioning out of suggested manufacturers range. He suggested replacing them before any damage could happen to my motors or compressors ( a much bigger expense!). He also gave me the pricing for installing a float back-up. This was to prevent an overflow in the water from the AC in case of dirt buildup, which there was quite a bit when he cleaned it out. I agreed to take a 5-year maintenance plan which included all these things and would cover all my plumbing too. I found Danny very efficient and knowledgeable. I did not feel pressured into purchasing the agreement it just made sense based on the cost of the items that needed to be replaced. I have a pool pump and have no real knowledge of the plumbing of my home as we only purchased it 3 years ago. Now I have a service for all my plumbing needs. Danny was very thorough in explaining these advantages. I am very satisfied with my experience with Danny and Intelligent Design and look forward to continuing this relationship.
Andrew was from the onset professional and personable, he took the time to design a system for our home replacing outdated 'contractor grade' unit with a Lenox system taking into consideration our solar panels on the roof and the amount of electricity generated off setting with a system that is highly compatible and affordable. Highly recommend all the personnel at Intelligent Design!
Very happy with the service received from Intelligent Design! The technician, Charlie, was prompt, professional, and more importantly had my ubit running quietly and efficiently sooner than i had hoped for.
Good communication from the main office all the way to James the installer. James spent considerable time and showed lots of patience in showing us how to use the smart thermostat. He worked fast but still took the time to answer all of our questions.
Joseph Whitmore
4 years ago
Albert was great. He was able to get us going with replacing our hot water heater and he even showed up 30 minutes earlier than planned (a good thing) He was able to fix what other people had done to our system and made it right, and when we sprung a leak in our water line just before he was done with all that, he hopped on it right away and fixed that super quick for us to without even charging us (Praise the Lord that we had a plumber right there when we needed him) Good Job Albert! We originally had a bid from another plumber to do the hot water heater that was about $200 less and they add matched on that so they’ve proved they are willing to do what it takes to get and keep their customers (I don’t’ think the original guy would have fixed our water line without an extra charge) Good business sense guys. Very well pleased!
Matthew Verdugo
2 years ago
Every time Marty or anyone else has showed up to my house, my experience has been most excellent. They are always kind and courteous, show up on time, and most importantly are willing to go over any and all of my questions or concerns. I highly recommend Intelligent Design to anyone looking for an HVAC company in Tucson AZ
Michael McGee
8 years ago
The A/C at my home went down during the hottest days of this year. It is not a situation you want in peak season. I called Intelligent Design and their response was remarkable. By days end I had a new A/C and furnace installed and operating! The price is was more than fair and the install was first class. I would highly recommend them to anyone needing the services they offer. This is not the first time I have used ID. They did a same day water heater replacement for me too!
Our A/C stopped working on a day we were going to see a high of 100* weather and JD saved the day. JD was extremely knowledgeable and personable. He is definitely someone we would use again and recommend to anyone needing the services they offer. He got our system up and working the same day. We are extremely grateful!
Thomas Cassell
2 years ago
The service technician, Trey, was professional, courteous and respectful. The work was thorough. Trey took the time to discuss the repairs in detail after the work was complete. I would definitely recommend Trey to my friends and associates.
New air conditioning system 3 weeks ago and the issue was the fan would not shut off Todd Tracy was the technician that arrived after others came by and with Todds experience he solved the problem and fixed it. He was professional and knowledgeableHe is a great asset to their companyThank you Todd
Verne StClair
2 years ago
Charged us a higher price than the advertised special for the service. Suggested a solution that was unworkable with their availability. We had to contract with another company that fixed problem using appropriate strategy 2 hours later.
Good afternoon supervisor,I am messaging you to let you know that you have that I’ll standing employee, Elmo. He was very professional, understanding, and knew his job. He was able to answer any question and I hate it. I truly appreciate a person of his status and I would say you need more employees like him. He is truly professional. Thank you for sending such a wonderful person. Sue Tucceri.
Tracey Roberts
a year ago
Kage once again performed his job with the utmost courtesy and professionalism. He continually if I had any questions and answered the one I did have. He advised me what he was doing every step of the way. I look forward to seeing him any time my A/C needs maintenance or repair.
Sherry Daniels
a year ago
I have had a contract with Intelligent design for several years now which has afforded me the ease of quick service and professional repairs and installations. Each member of Andrew's team is professional, on time and assures that the job is done to the customer's complete satisfaction. They always assure that they work is done efficiently, without disruption and the work area is spotless. I love my new VERY QUIET AC system and hybrid solar system and look forward to lowered utility bills. I highly recommend this company!
jeff schoenleben
11 months ago
Service was provided as scheduled for the correct date and time. Technician was informative, thorough, completed the work in a timely manner and gave a detailed report of the current status and recommendations. He was very polite and conversed well during his work. I was pleased with the service call and look forward to doing business with Intelligent in the future.
Konnor Henness
10 months ago
Huge thanks to Rufus for another excellent service call from Intelligent Design. This was for an annual plumbing maintenance assessment as well as a couple minor repairs. They have been our go-to contractor for all of our heat/cooling, plumbing and other home system services for 5+ years and we are always impressed with the quality and value of the work performed and professionalism of their personnel. They do all those things you hope a contractor would and should do like call ahead to confirm appointment, show up on time, perform services efficiently and professionally, clean up when they're done, follow up with you afterwards to see if everything went well. Thanks Rufus and Intelligent Design.
Meli Horowitz
9 years ago
Found an offer on Livingsocial for an air conditioner inspection from Intelligent Design Air and decided to purchase it. What a great deal! No automated systems with these people. You get to speak with a real person, something I feel is a big plus in today's automated world. I received a call from the technician stating when he would arrive. The technician turned out to be the actual service manager with the company. After inspecting my unit, Eric sat down with me, explaining what the testing showed and the options that are available. Although I didn't really understand everything, which I knew would be the case, all of my questions were answered satisfactorily. I appreciated interest, concern and honesty demonstrated throughout the entire process. The fact that Intelligent Design is rated the #1 HVAC Company in Southern Arizona and has positive support and recommendations from Angie's List, the BBB, and several other organizations is an added plus. I'm looking forward to doing business with Intelligent Design.
Super service, on time, knowledgeable, Courteous,
Respectful!! Thank you Manny for your professionalism, kindness, knowledge!!!
Patrick Graham
a month ago
Service techs did two jobs: 1) thoroughly checked the house’s electrical system, and: 2) worked on a problematic solar hot water problem.
Great experience with Intelligent Design Air. Had my furnace checked/serviced for the year and Kenny was wonderful. Took his time, explained everything that he was doing, very polite. Highly recommend them9/14/22. We recently called Intelligent Design A/C and Heating for a leak in our A/C unit. They sent James C. out that same morning for the repair. Was fixed promptly and he cleaned up as if he wasn’t even there. The area was spotless, including where the leaking had occurred. Great company, would highly recommend. James C. was courteous and very professional.
We have been so pleased with every aspect of dealing with Intelligent Design, from the installation of our unit to their maintenance program. Our first maintenance was done by Todd Sneed who thoroughly checked everything out. Discovering one problem with the air purification system, he assured me the specialist in that area will soon get this resolved. He thoughtfully answered all my questions--even showing me how to change the batteries in the thermostat. It is so nice to deal with a company who hires only friendly, highly qualified personnel.
Thomas Lindell
2 years ago
We used ID for a service call and have since had them install a new AC and furnace unit. They are well qualified and the service people are very helpful. Our new unit (Amanna) has functioned well. We are very satisfied...
Linda Lehmkuhl
4 years ago
Tenae had great customer service! She was very positive and helpful. Her work was thorough and she explained everything in detail. It was a pleasure having her in our home! Highly recommend Tenae at Intelligent Design AC!
Charlie came to check on an issue with my newly installed A/C unit. He was very nice and explained what he found and what to do. He was very personable and took time to answer all my questions. I want Charlie as my service guy again in the future! :)
Kristie Fonseca
8 years ago
Kevin was a delight to work with when he cam to inspect my AC unit. I totally recommend the Preventative Maintenance Agreement for any home owner. ID AC & Heating does a great job taking care of you. Thanks for the exceptional service. :)
Karmel Levers
2 months ago
Alex and Steve did our installation for new cooler/heater system. Both where very perfestional if I had any questions about the job they answered it kepted me inform on everything. I would recommend them to anyone. Thank you for the job well done. Karmel Levers
Naomi Septoff
3 years ago
Intelligent Design AC Tucson Charlie Birdsong came on a service call, w/in the interval they had stated. He was pleasant and well spoken as well as knowledgeable in re the equipment. He was a pleasure to have around and made life easy
Chris was friendly and very knowledgeable. He explained a couple questions I had in great detail. I'm very happy with Intelligent Design.
Shawn did an excellent job. Well within the time window. Highly professional and efficient. He provided us some ideas on how to make or system more efficient for heating a cooling to correct the design flaw from when the house was built years ago. Will continue to work with Intelligent Design and Shawn.
Thank you Jacob Jameson at Intelligent Design! I have a better sense of comfort knowing that when my 12 year old electric hot water heater fails, we will be in good hands with the removal of the old one and the installation of the new upgraded hot water heater.
Terrence Mysak
9 years ago
I am a retired renewable energy technician. I had Intelligent Design preform my semi annual maintenance on my AC unit. Eric was very professional as I observed him taking the reading of the blowers and pressure on the compressor. He went to the trouble to explain how the unit was running and how to preserve the unit for future years. The company is very professional in their dealings customers and I highly recommend then for maintenance and sales and installation.Upon completion he took readings inside the home at vents to verify everything was operating at peak.
Justin Wise was very friendly, thorough and explained everything to me completely. No surprises, the price I paid was actually $100 lower than quoted. It was easy to get an appointment, the turn around time for getting the work done was impressive.
Intelligent Design Air Conditioning is always professional and thorough. They keep us cool in the summer and warm in the winter!
Elizabeth Harris
a year ago
Intelligent design Maintenance program is invaluable. I had a few maintenance inspections in the past few weeks. Plumbing inspection was very thorough and Chris provided full explanation of what he was doing and why. He found an anode that that fully corroded in my water heater and not only explained that it needed replacement but what the anode does and why it should be replaced. My heating maintenance inspection was just as thorough and found a few items that needed to be addressed and thankfully part of my annual maintenance plan. All technicians have been on time and provided ample notice to ensure I could be home.
Michael McQuillen
2 years ago
Larry showed up on time and ready to get to work adressing my A/C needs. He was personable, knowledgeable and professional. The quote given to me was quite reasonable and beat the others out of the water. Will be doing business with them soon.
Elmo Acosta came out to do routine maintenance on my Air-conditioner, while servicing our unit he noticed some corrosion on the evaporative coil. He also noticed the compressors starting amp started to rise. He recommended installing a coil guard for thecorrosion, a compressor saver for the starting amp draw on the compressor and also recommended surge protection for the home. He was very informative, very pleasant and professional. I always enjoy those who come out from this company. And so far they have had AMAZING customer service. They may not always be the least expensive, but for major purchases like this cheaper isn't always better. And the fact they are so customer oriented makes up for much of the cost within itself. Thank you guys for treating us well all these years.
Tracy Walker
11 months ago
This is the 2nd time we used Intelligent Design. They are truly amazing. Jared was on time and accommodating when I had to reschedule at the last minute (my fault.) Jared came back and quickly assessed and fixed the leak. Everyone at the office is super friendly and helpful. I would recommend them to anyone looking for any of their services.
Shawn came out to inspect my ac unit as I am getting ready to sell. He was straight forward and honest. He allowed me to see all readings and explained what everything meant. He was very professional and did not pressure me into anything I didn’t want to do. I will definitely use intelligent design next time I need a check/repair.
Plumbing issue Chris was awesome and had the problem pen pointed in minutes
thomas kanspedos
3 years ago
Jeremy was very friendly and did a amazing mount of work, I thought the job would require at least two men taking out the old furnace and replacing it with a new one and a new AC unit. It was very obvious he had many years of experience in the trade. Hats off to Intelligence DesignThomas Kanspedos
Patricia Erickson
2 months ago
Once again John ..(JP) did an absolutely impeccable job!He shared the pictures of the rust happenings..explained the potential damage over the long run. Encouraged the placement of rust protector.His attention detail and the fine points of maintaining the Ac are valuable .. not only in the $$$ saved, but also for safety.We will be finishing other suggestions John made for efficiency in the near future.Thank you John, for tremendous service.Patricia E. And Bob Peterson.
Jake is professional and personable. He remembered us and our unit from the last time he was here. He explained everything well and took pictures of the our unit to explain the need. He called to let me know he was done and sent in the paperwork. ( I had to leave the house before he was done. )Thanks, Jake!Diana Walker
June 28, 2023Thanks for sending Tyler Weaks to do my electrical inspection today !!He was prompt in scheduling and arriving at the agreed time.His courteous attitude and professional manner were greatly appreciated by my wife and me !Your integrity and consistency, as a company, will continue to draw my business !Thanks Intelligent Design !!!Jim A.I was totally amazed at the amount of knowledge Charlie had of the system and the operating parameters !!He's a credit to your company and the A/C industry !!Please send him again !!!Jim A.Once again, Charles came by and really took care of business !!!Hope to see him again next time !!!Thanks Intelligent Design !!! ( :Jim A.Feb 2022 :JP has continued to uphold the excellent service standards that I have come to expect from Intel Des !!!He is very professional and treats our system as though it was his own.Bring on the summer !! 😎You guys are the Best !Keep it comin' ...Jim A.
Purchased a $69 one year plumbing service package. They contacted me within 24 hours to establish an appointment. Said they would call before their arrival, which they did. John arrived on time was very professional. Protected my home with shoe covers. Explained to me what he was going to do, he set to work and performed maintenance. (explaining and demonstrating as he went) Explained where he saw problems and what I needed to do to resolve them without pressuring me and estimated costs as well. Gave me helpful hints, Very professional through out the visit. Will definitely have them back and would reccomend them to family , friends and neighbors.
Pamela Rutter
2 years ago
I got 3 quotes from the top rated companies in Tucson. They all provided several options to help me balance budget against quality and efficiency of the units. Ultimately, Intelligent design provided the option that was the best value, considering both quality and price, for me given how we use the system. In addition to the new package unit, I added on duct cleaning and an electrostatic filter. They scheduled the install right away and it was completed promptly. The staff were knowledgeable and efficient too.
Linda Erickson
3 years ago
Elmo is such a great technician! Always professional and courteous and does the job needed with expertise. Highly recommend this company to anyone one who needs their services. Will definitely renew our contract!
Moises Richardson
2 years ago
Larry Hoyle was a great salesman! He showed up on time for every appointment, was very respectful, and was able to answer every question I had about their solar panels. I feel like everything is reasonably priced and a great company to go solar with 👍
What a great company to use I would recommend them for any of your AC and heating needs also plumbing water heaters and drains. I made an appointment the same day in the came out no matter how late. Technician Rob is definitely worth requesting! I'd recommend over & over Intelligent Air!
Beau Ballentine
2 years ago
Absolute lifesavers. Called with an emergency on a Sunday. Was assured my furnace was working after three service calls and several parts installs by another company. Three hours before I had new guests checking in for an extended stay I was notified heat wasn’t working again. Was unable to get any response from the heating company I had been using.Intelligent Design responded right away. Not only did they have a tech on the way within an hour, but Charlie had it fixed and running within what seemed like 30 minutes. They kept me informed throughout the whole process. An absolute huge relief. I cannot recommend this company enough.
Armando Galaz
9 months ago
We got some plumbing done by intelligent Design and they sent two wonderful people Rufus and Tyler. These guys came in and fix my S*** show plumbing that I had done two years prior by a fake plumber. Rufus and Tyler did an excellent job Veryprofessional and kind and the most important to me was, they had no BS. 100% truth I find that to be one of the best attributes in a person or team it shows that they really care about your safety and your home environment. These two men where outstanding and very hard working and deserve the best because that’s what they gave me. Thanks again Rufus and Tyler
Active Faith Fitness
2 months ago
Exceptional customer service. I and my wife have been utilizing their business for about a year now. They do all of our maintenance checks and installs if needed. The entire team from the office to the techs are personable, knowledgeable, and care for their customers. The overall business model is led by an incredible husband and wife team with morals and values that are customer-centric. As a collegiate board member that helps create customer service curriculum, I recognize good customer experiences. Intelligent Design is one of them.
Project Manager Larry is wonderful. He even came over on a Sunday! We found him to be professional, knowledgeable, engaging and witty. Explained everything in detail, gave examples, options...overall we are very pleased. Thank you very much.
Katrina Canfield
9 months ago
Zach was extremely detailed and knowledgeable. I feel confident with the system designed for our home.We have faith that Intelligent Design will provide the best maintenance care for our new system for years to come.
Deborah Rundquist
3 months ago
We very highly recommend Intelligent Design AC & Heating (and they do more!). They inspected and repaired our ductwork. All of the staff have been very professional and courteous. The crew members knew exactly what they were doing and explained the condition of the ductwork very clearly, showing us many, many pictures. They did what was needed and we are very satisfied with this company. We especially appreciate JP. He was always very thorough and patient. He arrived on time, kept in communication with us regarding timeframes, was VERY courteous, professional, friendly. He knows his job very well and we are very much appreciative all of his hard work. He goes above and beyond every time. Again, we very highly recommend this company!
Taylor set us up with a great replacement system when our old air conditioner went out. He took all of our needs into consideration to offer a great solution that worked best for us. They offered reasonable prices and a quick installation.
Stambackseptic StambackSeptic
4 weeks ago
Magnum was very professional. Took a lot of time explaining everything and showing me everything that was bad with my system. Highly recommend this company and Magnum.
Completely impressed with Intelligent Design! From the initial phone call to set an appointment to the reliability, professionalism and thoroughness of the service technician, Efrain. A motor and fan were replaced in the larger of our two AC units. We purchased a four year service plan. We are confident that we made an excellent choice in selecting Intelligent Design.
Debra Marshall
11 months ago
The company phone representative was very respectful and responsive to my air conditioning problem. I had a competitor who offered a special maintenance price come out the day before and after service, my unit did not work. Intelligent Design came out the same day and accommodated my work schedule. Jonathon was Respectful, Knowledgeable, and Quick to find the issues. Thank you Johnathon, it can be difficult to trust a new company but you made it easy.
JP was courteous and professional. He worked in a timely manner and was respectful in all aspects of customer service. He was very helpful in understanding what was needed today. Thank you.
Very poor information on readings or settings of A/C unit. Generic info given, not specific that a 3rd party (a retired A/C technician friend) can give an opinion of condition of unit or performance. . I paid over $100 more, to use IDesign and they only provided me very little details or pictures. I asked for them multiple times and they could not provide a full report that other A/C companies provide. This is after a couple phone calls to a service manager. I’d recommend using another company that can give proper information and save $100.
Kevin Green serviced our AC unit today in Tucson, Arizona. He was courteous, quick, and informed us of all recommended work to be done. We appreciated his willingness to answer questions regarding this visit and other aspects of the contract. We highly recommend him and Intelligent Design.
Roberta Sterns
4 years ago
The service was super fast. I called the office and they came within 2 hours of my call. Cori was awesome, he explained everything that he was doing and the cost to us right up front. Cori was super friendly and personable. I would highly recommend this company.
Susana Perez-Castro
10 months ago
We have used them at least 3 times. Excellent diagnosis and plumbing service. Great explanation of what is needed and options. Need more room to add additional technicians, besides Jared, Rufus and Brandon who also came out. Highly recommend their services.
Shawn Dylan Staack
8 years ago
We have a service contract with Intelligent Design and had an issue with our heater, Neal came out the same day we made the call, fixed the problem and it was covered by the contract. He was professional, friendly and serviced our heater quickly. I would definitely recommend.
William Pederson
a year ago
J P was helpful in many ways, actually did some tightening and checking outside of his stated reason for the call.He reminded me of the reason we are so pleased with every staff member who has ever visited our home. JP is another reason why we.always recommend Intelligent Design to our neighbors.
They were very quick to respond to our call regarding a non-functioning air conditioning system. Michael Matthews diagnosed the problem and got the system running again in short order, which was much appreciated on a 109 degree day. Great job!
Aaron Bouschor
a year ago
Intelligent Design did a great job with a recent install at our home. Marty and Nate arrived on-time and were very professional throughout the process. They were able to work through any challenges with the installation and accomplished the job on-time and in working order. Thank you!
We had great customer service all around from Intelligent Design. The very old A/C system in our rental home stopped working in the Tucson August heat, and the technician from Intelligent Design was prompt and diligent in diagnosing the problem. He got the unit up an running again. Would not hesitate to call them again.
Steve Parquet
2 years ago
Prompt service when my heater went down. Elmo was super duper. He diagnosed and explained everything to my satisfaction, told me what needed to be done, gave me an estimate before continuing, and fixed what was needed.
Colleen Vance
2 weeks ago
The technician, Sam Tole, was prompt, courteous, and professional. He answered all of questions regarding smart thermostats and gave me suggestions on how to have my AC equipment run more efficiently.
Sarah Cameron
3 years ago
Trey took time to really explain what was going on to us in a way that I could understand. While he gave us all of our options I didn't feel like he was just trying to sell a product but really get us the best help for our needs on our air conditioner. It was a great experience!Then Gabe came to help with plumbing. He was professional, honest, and helped up solve a plumbing issue that other companies just put a bandaid on. We highly recommend this company!
Terry arrived near the end of a very long workday during a heat wave. He quickly diagnosed our problem and completed the repair. Great service!
Demetrice Peeler
5 years ago
Rob was very helpful and very knowledgeable and offered amazing service. Came in completed his work in a very timely manner, made his checks and offered some very good advice and options to optimize my AC unit.Service was top notch, would recommend him and his service to friends. Thank you Rob!
I recently wrote a review about an experience I had with Intelligent Design, and they were quick to follow up, own where they had missed the mark, and helped me spot a leak in my coil that the AC company provided by my home warranty had missed, saving me a ton! Although my initial experience with Intelligent Design was not the best, they listened to my concerns, and turned my experience around by being honest, genuine and thorough.
Cori was extremely polite and very helpful. He answered all of my questions and completed the job in a timely manner. I would highly recommend him and Intelligent Design for any plumbing or hvac needs.
Marty is a very nice and pleasant young man. He goes above and beyond.A/C unit went out . James the tech came out checked everything and confirm.Place a call to the officeWithin a few hours Stacy was in out home and explained every detail about a unit she thought that would fit the needs for our 40 year old home.She took her time and explain every detail, even reading the fine print.We are very please with the serves received from IDJordan was awesome. With 30 minutes after installation the system stop working. Jordan came over and show us the problem. Explain if happen again to pleas call hi and he would come back and may need to replace the pump.He has to come back and has to complete what the installer didn’t do.Very kind and knowledgeable of the AC Unit.We are so grateful for him!!!!
Cori was very professional and thorough. He looked over my old water heater and quickly gave me a quote for what I needed. While I am getting a few quotes before making a decision, Cori is at the top of my list. I also appreciated the text, before Cori arrived, telling me he was on his way and which included his picture - a personal touch as well as helpful for those concerned about who might be coming to the front door. Thank you Intelligent Design for using good business practices and good people.
Charlie Birdsong is always cheerful and brings a positive attitude to his work and the company he works for. Leaves us with a feeling that we are with the right people to take care of our needs.4/12/22 Issue resolved promptly and satisfactorily.
RAMON FIGUEROA
2 years ago
I had my Ac serviced and inspected by James Cavanaugh. He was very professional. He took his time to make sure he did his job right and explained everything so that I knew what was being done. Thank you IDAC.
Michael was the ultimate in customer service! He's the main reason we are going to use Intelligent Design.
Ronnie Herbert
6 days ago
Keeps our office cool when we need it the most! Their regular maintenance service is always on time, and the techs are friendly.
George Fonseca
3 years ago
Elmo is very professional and knows the equipment he services very well.
It is a pleasure working with a company that employs people of this caliber.
Another great service call from Intelligent Design. Thanks a bunch!
This Melvin Young want to thank
Steven castillo,Alex,Alex, and Chris for a job well done in a very professional manner. They were a wonderful team.
These guys are awesome. Very thorough and professional. Not even the 100+ heat in our attic made them any less professional. Would recommend. (we had our AC fixed, new coil to be exact)
Karen Fairbairn
5 years ago
From the moment Rob started talking with us, he put us at ease. We felt we weren't being bamboozled, his knowledge exceeded our expectations! Super pleased with Rob and I actually look forward to meeting up with him again on Friday for extensive work being done on our units.
Michael was awesome as usual. Professional, polite, knowledgeable and very thorough. Highly recommend this company!
Michael Tunison
6 years ago
We had to replace our entire AC system due to a bad compressor and after meeting with a few local companies, chose Intelligent Design. I have been extremely pleased with them at every step. The sales rep was super friendly, explained everything effectively, and was very communicative throughout the process. I appreciated his enthusiasm for the quality of his company rather than trying to win us over by belittling the competition. The install team was great - very friendly, clean, and professional. We also had a service issue about 2 months later and the technician was very patient and friendly in diagnosing the problem, then returning to replace a part as soon as it arrived (there was a loose bracket in the blower housing causing a rattling noise). The problem was completely resolved. Overall, I'm super pleased with the new system and the service I've seen so far. I would certainly choose ID again, although I hope it's not needed for a very long time :)I will point out two minor negatives, just to be fair. While waiting for the install, they brought a portable AC unit, which was great, but set it up in our living room to cool the whole house. We realized a day later that the unit was designed for a 200 sqft area and it was worthless in the living room. We moved it into a bedroom and kept the door closed, which created a nice little oasis. Also, on the day of install they actually showed up with the wrong outdoor condenser unit (a smaller unit that we had considered, but not what we ended up purchasing). I noticed this when double-checking the part numbers on the boxes as they were bringing them out from the truck. I'm sure they would have taken care of everything if the wrong unit had accidentally been installed, but I was glad we avoided that hassle.
We had a service tech come to our home first. They were very nice, informative & professional...so were the folks on the phone when scheduling, etc. We got a lot of good info from the tech, & soon there after scheduled an appt. with a salesperson to inquire about replacing our 20 year old system.The salesperson was helpful, and gave us many options for replacement. We eventually decided to wait until next year because of prior financial commitments. We especially liked that your company was veted by Rosie On the House & feel confident that your product & service is top quality.
Teri Blevins-Ballntine
6 years ago
AWESOME! The service from beginning phone call to handshake at the end was professional and friendly. Repairs were made and then they took the time to give me information on how not to have issue return. I will definitely put them at the top of my emergency call and recommendation list
Needed air conditioner tuned and ready for the heat we all know is coming, Intelligent Design installed our AC and updated our heater so six years ago, so called to have them do a health check on AC, prompt, professional and knowledgeable. Great company, veteran owned as well!
Intelligent Design employee Marty A. was responsive to my immediate request for a quote to rebuild new pool feed and shut off valve. Job was completed on time and all trash and old parts removed. Would highly recommend Intelligent Design for plumbing service.
Jonathan was wonderful. He worked so hard fixing our AC. Due to the nature of the issue, he had to work extensively for many hours. Despite the outdoor temperature and the very hot attic, he fixed our unit and it’s working great. Also he answered all our questions and still had a smile on his face. I am very thankful and happy he was our technician.
Scott Lieburn
2 months ago
Chris from Plumbing is honest, dependable, knowledgeable and friendly.
Anastasia Oshiro
8 years ago
The original reason I chose this company is that they are veteran owned. I found out that a high percentage of their employees are former military. I come from a military family so I decided to give them a try. They were very profesional and courteous! I had a problem with my air conditioning on a weekend. They came at the time that was estimated. The technician was able to identify the problem very quickly and had it working again in a short amount of time. He then gave us suggestions to help prevent the problem again. He did advise us that it could happen again in a couple of days, and it did. Because of his suggestions we were able to fix it again in just a few minutes. I admire his integrity to give us the information that we needed. It saved us another call and lots of money!!! Based on my interaction with this company I would say they have high work ethics, integrity and A+ quality work. I would definitely recommend them!!
I was very pleased to meet Michael Matthews this morning. I received a text followed up with a phone call from him letting me know he was 5 minutes out. Michael came out and ran a diagnostics test and performed a tune-up. He heard what I had to say and understood what I was saying. He provided me with the details of what needs repaired and a follow-up next Tuesday with a project manager. I know in my gut Michael and the company have my family's needs in mind and won't leave us disappointed. Thanks again Michael God Bless.Ridge.
Alessandro Gonzalez
a year ago
James was our technician, and he was incredibly polite. Service was straightforward and immaculate. In fact, he really saved our wallet with the estimate he gave us and the membership they providedIf you need constant service year round, GET THEIR MEMBERSHIP. If you only need one repair every so often, their prices and service are pretty damn good. They're among the highest rated in Tucson for a reason.
Excellent Service as always from Elmo and the Company. Maintenance review was done quickly and thoroughly. Elmo and I discussed options to fix potential issues found in the system. I only go to Intelligent Design for our heating and cooling needs and Elmo is outstanding. Thanks!!
Neal Maxwell was the service rep whom we had on 11/17/14 to do a complete heating/ac inspection of our system. He was not only professional and polite but took the time to explain what he was checking, the results or range of the test and what these had to do with the overall functioning of our unit. Because of this experience I would recommend your company to friends.
Nancy Eckhoff
8 years ago
Andrew came out originally to talk about a ductless air conditioner for a room that wasn't cooling as well as the rest of the house. He spent an hour + checking my ac unit, the duct work, pressurizing the house (I guess that is what its called) to see why the room wasn't cooling. WOW - what he found. Leak at a junction box, leaks in the ductwork, leaks in the unit in the garage (no wonder my garage and attic were so cool) - not minor leaks either. Two previous companies didn't even mention the leaks, or didn't find them. I had 3 estimates done for this work. I was extremely impressed with the professionalism of Andrew, his knowledge, the time he spent with us and various solutions to the problem. We are not sure which route we are going to take yet, but I highly recommend this company. You get what you pay for. I can say from personal experience, research, research, research. Thank you Andrew!
Gayla Anderson
8 years ago
May 23, 2015This afternoon we were in need of service and luckily for us we had someone at the door in about 20 minutes! Paul M. had our A/C up and running in no time. Very professional and friendly service! :DA month ago...We had the service man named Kevin come out and do our annual service check. He was very prompt and considerate and let us know what was going on with our unit and gave suggestions as to what might help the life of the unit. We look forward to continuing our service with them. :)
Excellent service and technician. They went out of their way to find a technician to come to the house to do an annual check as the technician that was scheduled had a family emergency and had to cancel. Last minute as it would have been a while before I could get another day off to schedule the tune-up. Highly recommend!
Nicolas Hiraldo
5 years ago
Danny van Eckhoutte did an excellent job at problem solving issues with my A/C unit. Very knowledgeable and informative on how the A/C should properly run and went over every part of the system, while also translating it in a way that I could understand. I definitely recommend Danny for any A/C related issuse.Had an issue with A/C unit freezing up. Called intelligent design had a technician out in a few hours. Jake Middleton was my tech. He was of excellent help I'm solving what the issue with the A/C unit. Helped us options on repairing or replacing the unit and also gave us his honest opinion on what would be best for our family and budget. Definitely refer him to others
Amanda Nichols
5 years ago
Posting from my wife's account:Danny V was our technician and was able to quickly determine the reason why our AC Unit wasn't functioning properly. He was clean cut, professional and a genuine human being to deal with. If I ever have anothe AC repair I will undoubtedly call Inteligent Design Air conditioning and request Danny V :)
I had ID come and replace my AC unit last week, did a great job and very professional team! Today, Justin came out and inspected my water heater and system--answered lots of my questions and made great recommendations. Replaced parts of the water heater that have not been done in awhile--no SALES PITCH, but believed he offered suggestions and left it to me. Great service and very professional!
I had a major water leak that necessitated cutting off my entire water supply. The temperature was over 100F and I cool with an evaporative cooler, which then had no water supply. Other companies I called could not come right away, but Intelligent Design said they would come the same day.My repairman, Justin, showed up on time, and completed the job quickly. He is a professional with a warm friendly personality. I highly recommend both Justin and Intelligent Design!
Stephen Goudinoff
3 weeks ago
Friendly and knowledgeable. Helped with condensation issues and shared valuable info about my thermostats power supply.
Todd was an amazing, hard working, friendly technician. Glad to have him get our unit up and running so quickly.
Horacio Tarazon
a year ago
Taylor came out for 1st time visit. Very profrssional and knowledgeable. Had a few recommendations from a few things he saw. Recommended a revisit since I had just replaced my AC and Solar Panels. Anyone else would probably have told me tonreplave a bunchbof stuff right up front. Thank you for your honesty. Look forward to working with you in the near future.
Chris D. (plumber) was fantastic! He arrived quickly and was knowledgeable, professional and friendly. He explained everything and answered all questions. I will absolutely use Intelligent Design again.
Betty Compogno
9 years ago
Found them at the Home Show. Came right out to do an evaluation. I had three different a/c companies come out last summer because my air wasn't working right. I had some solar company come out to do an evaluation and didn't like that he wanted me to sign for a deal and didn't even leave an estimate. These guys crawled under the house to check the duct work to find the problem. I had the most contact with Jason and he rocks. They explain things and all the workers that came to my house were professionals. Since I'm new to the area it took some time to find the right company to replace my system. Glad I went to the Home Show and they were there.
Catherine delToro
3 years ago
James Cavanaugh of Intelligent Design was the best! He and his colleague were prompt, efficient, open, friendly, and intelligent. Best of all were details and options with NO hard upsell. I am very pleased and have saved the number for my next service. Thanks, guys.
Reggie Phillips has been servicing our A/C unit and has made some adjustments so that it will perform even better than it was. He is extremely thorough and takes the time to explain what he is doing and why. He spent a lot of time going over the system to ensure everything was working correctly. He took a look at our router which was having a problem connecting to the thermostat. He replaced the thermostat but that didn't work so he made a call to Texas for tech support in order to fix the problem. The service that Intelligent Design provides to their customers is amazing. Reggie Phillips makes sure you feel like a customer not a number.Another great service tech named Danny, did an outstanding job as well. Just like Reggie, he took the time to make sure everything was working correctly and explained what he was doing and why.If you are in need of a new A/C unit or just need your current unit serviced, Intelligent Design would would be a great choice. I greatly appreciate the professional service we continue to receive.
The service was very quick and the technician was friendly. The bill was not itemized and only took about a half hour with on startup capacitor change and cost $540 which seemed quite high for the time and part involved. The non itemized bill along is worth one star and they refused to give a hard copy. Also the only part replaced is online for $21.95.
Anibal Morales
a year ago
The whole team has been very professional, efficient, and responsive. Taylor, Sammy, Scott, Paul, and others. This company is A+++ in my list.
I found Intelligent Design Air from Rosie on the House Radio recommended contractors list. I was having high electric bills and had been trying to get my TEP bill lower. I called Intelligent Design for an energy audit. The lady who answered the phone was very pleasant and scheduled me for the audit at my convenience. Andrew came right on time for the appointment. For the energy audit he used a thermal imaging camera to identify insulation issues and also depressurized the house to test for leaks in the home exterior and duct work. When he crawled in the attic I went with him and we saw the leak issues in the ducting and that the ducting was put in 25 years ago and was falling apart. I chose to replace the attic ducting with new up to date ducting and have it sealed properly. I am excited to see the pressure test results after the installation to verify the success of the installation. I am very happy with the recommendation from Rosie on the House and I highly recommend this company for energy audit testing.
Steve Blanchard (Steve and Julia Blanchard)
2 months ago
Todd Tracy did check of our 2 AC units and did an outstanding job. He was very thorough and clearly explained what he did for the inspection. It was the best AC tune-up we have had done on our units in recent years - including better than previous iDesign tune-ups and repairs.
Robert Weierman
11 months ago
Very happy. I've had other companies out to repair our mini-split in the past. Their repairs never lasted. 3 months later we had the same problem. Intelligent Design identified the actual problem and fixed it right rather than just making a temporary fix. James is very professional and fixed it right.
dave holmgren
2 years ago
Made an appointment weeks ago for a yearly service today. Chose this company because of the overwhelmingly positive reviews. Have limited time availability for contractors due to my work schedule- out of town a lot, so I try to gang them all into one day. Example- I have four contractor appointments today.I got a call from Intelligent Design at 8:45 this morning asking me:When would be a better date for your appointment?Me- Huh? TODAY, please.ID- Well, we have numerous no cool emergencies so we need to reschedule you.Me- I have limited availability and need it done today, I'm available all day today. Can you reschedule someone else whose schedule is more open?ID- No.There are always and will always be emergencies. Leave time in your scheduled for emergency calls. Why do you make someone else's emergency into MY emergency? This is not a good way to do business. I would have been a very good customer, now I am a very dissatisfied one.
They installed an ac for our condo. Being honest, the install was good but there was an issue with the wiring. James was able to come out and figure out the issue quickly and relayed the fix higher up so that the problem could be addressed company wide. Thank you.
Amazing company came out on a Saturday within 2 hours of my AC not working. Diagnose the problem and got it up and running in less than an hour. Would highly recommend to family or friends👍
Quick response and arrived earlier than scheduled. Very professional and knowledgeable.
Phillip Manker
4 years ago
Had a BIG leak at the water main on a Friday at 4:30 pm. Cori got there as soon as he could and couldn't repair that night, but was back bright and early Saturday to fit a temporary line.He came back to finish the repair quickly and professionally. Very polite and helpful. Price was better than I expected, pleased with that too!
Charles Krueger
11 months ago
We can't recommend Intelligent Design highly enough! From the design and installation of our new air conditioning system through our routine maintenance program all of the folks have been highly professional and a pleasure to work with (special thanks to Paul, James and Sam). We have a great system and a company we will will trust with tremendous confidence. Five stars all the way around!
Technician arrived on time - he was most efficient. He checked everything out with a minimum of fuss. All was good. I've been pleased with every technician who has come to my place from Intelligent Design. The front office is responsive and easy to work with. I am sticking with these folks!
Dale Ani Huguenot dog
3 years ago
Trey did a great job servicing our AC system and answering all of our questions. He had suggestions for preventative maintenance but there was no pressure to have those services provided. I was very happy with what was done.
Terry Shank was very helpful and answered all the questions I had. Got our AC unit running shortly after arriving.
Our air conditioner stopped working this afternoon, and Jordan came out this evening. He diagnosed the problem right away, and the air conditioner is working again. Outstanding work by Jordan.
I contacted Intelligent Design because of a special with Angie's list. They came as promised. Clearly described the problem and options to correct. Thoroughly answered all questions about tankless water heater. John and Kristopher were professional and provided options. For years we had been plagued by hot rooms in our house. A diagnosis led to a plan for correcting. I look forward to a more comfortable summer throughout my house.
The repairman was very professional, respectful and took the time to explain everything. However, I am changing my review to 3 stars, because upon doing more research after the fact, I feel that they over charged me for what was done. I also later learned that it is frowned upon for them to be offering $10 off your bill for leaving a review.
Taylor, our sales rep, did a fantastic job of designing a system for our home. We had the job quoted out, and Taylor was the only one that actually took the time to make the proper measurements so that he could identify the proper sizing for our home.Though I don’t remember their names, our installation team was also fantastic. They made sure every request that my wife had was taken care of. They were very careful and really took their time. I’m very particular when it comes to something being done the right way, and they knocked it out of the park.Great job guys! I’d absolutely recommend you to anyone that needed maintenance, repair, or brand new units.
Michelle Vasquez Life & Goal Coach
3 years ago
We spent $15,139.00 dollars (yes, over fifteen thousand dollars) re-doing one of our units. They came and painted such an amazing picture of all the wonderful things their equipment was going to do for us and how great the company was. Within the year it stopped working properly. We called them and they said that we were “too far and not ‘conveniently’ located. Call someone in your city”I am only writing this review because we have another AC company here for the second time and the consensus of the two companies that have come have said the same “the Unit was not properly installed” adding to this visit “and it’s closed to failing.” For that much money - you would think the unit would last more than 3yrs.
Ryan Shoemaker
a month ago
Terry Shank was fantastic. He made sure we understood everything going on with our system, showed us pictures so we knew he was being straightforward and honest, and recommended several options to us. Definitely one of the best technicians I’ve had the pleasure of working with for anything. Intelligent Design obviously attracts the best of the best.
1/31/16Intelligent Design Air Conditioning and Heating. I would name them Incompetent Design Air Condition and Heating. Now going by Intelligent Design Cooling, Heating and Plumbing.My experience first started in July of 2015 and as of January 31, 2016 has not yet ended. At the time I called for service. Tom was the person I contacted. He was a person my brother knew from the construction industry and he always took care of me because of my medical issues. The company came out right a way and determined the old system needed to be replaced. Once again a heart-ship being on a fixed low income. Tom said they had a 4 ton unit he could give to me at a really good price because they had installed it wrong on another house. It should have been a 5 ton they put on that other house. That should have been the first sign. It still took several days to install, so I stayed at my daughters house.After installing the unit and a day later I went outside to inspect the unit. As it is ground set. Before they brought out the unit I asked if it would fit on the concrete pad the old unit is on. They said yes. The new unit hangs over the concrete pad it doesn't fit. Then I noticed a screw missing in the cover panel as it was open on one side. The fan on top was vibrating when the unit would run and cold air was leaking outside at the supply duct. Called Tom and he had the guys back out the next day. They had to take the whole unit apart to seal the duct work from the inside and fixed everything but the concrete pad that is to small now. At that time they were also going to switch the heating system from natural gas to propane. Tom said they had to order the part and could they replace it in October before it got cold outside. I said yes. Another mistake.The end of October I call Tom but only to get answering machines. After leaving several messages and several days going by I call the company and come to find out Tom isn't there anymore. But the guy I talked to said he remembered the deal and he would have the Field Supervisor call me. Several days go by and I call again , The office girl said she would have the Field Supervisor call me. Finally she called me back and said they would order the part. I told the Tom already did. She replied they received the wrong part. I was told it would take 2 - 12 working days. 14 Working days I called back. Wrong part again. They will reorder it again. So after I decided to right a review on Angie's List. Wow I got a call the very next day. Jason the General Manager said he would take care of everything. He said they would order the part and have it in two days. The second day he called and said it would be in the next day and they would install it that day. They did.Jason then wanted to talk about what would make me happy for all the trouble I went through. He suggested a 5 year service contact. I said no because I was thinking of all the trouble I just had. I suggested a partial refund of 10%. I thought he was going blow a gasket. We finally as he put it made a gentleman's agreement for $150.00 if I was to remove the bad feedback. He is not a person of his word, the check is in the mail and the bookkeeper was stealing company funds. If they hire people like that I don't want them in my house.So here is the true review which is what Angie's list is all about. The one I should have left to begin with. Don't let companies bribe you or con you into anything but the truth. We owe it to each other. Makes you wonder how all the good reviews were achieved.Sincerely, Randall Jakimowich
I did not enjoy the experience with intelligent design. The process felt like I was trying to buy a car from a used car salesmen. The “free quote” process felt as if I need to just sign the deal to get it over with. If that’s not bad enough, when I called the salesman to let him know I was going with someone else I got an interrogation of who, why and how much. If you are fine with pressure to purchase then this company may be fine for you. If you are not then you may want to look somewhere else. I cannot comment on quality of work because I used someone else. I would not recommend
Quickly diagnosed the issue, chase down the part and returned within the hour to complete the repair. Excellent professional service!
The intelligent design rep who assisted me with my new home air inspection was very very helpful during his first check. He told me everything I needed to do and where to buy what I needed and sure enough we passed Inspection on the second visit. He was also very professional and had a great attitude while doing his job! Thank you for the great service!!
Dawn Stevenson
4 months ago
Micheal Matthew's was a delight, very efficient ,neatly dressed friendly and would refer him to our friends .
Kate Sanderson
6 years ago
I called Intelligent Design in the morning and asked if there was any hope of a service call on the same day. The service rep asked if the situation was an emergency and I had to honestly say no. They has several emergencies at the time but they would try to get to get a technician out. At approximately 4:00 PM two technicians were at my door. They took pictures of the problem with the ac unit so there was no doubt of the reason for the failure. They had part they needed and the air conditioner running in 20 minutes. The Techs were just great. The price of repair was reasonable. They had to clean the evap coils and replace the inline current controller. I will of course call them if we have another problem with our A C
Update: 30-45 mintues after I leave my review the owner called me. He asked me questions about how I fixed my A/C unit and promised me he had fired the technician that performed our A/C service because all the complaints he had received. Then, he promised to refund us the money from the service call. It has been over a week and no refund.We bought the house a couple of years ago. We an A/C company come out and service the first 2 years we lived here. Then, I decided to Intelligent Design because they installed the unit. 3 weeks after they serviced our unit we started having issues with it. They replaced a part for it. The following year they service it again and again 3 weeks later it starts having issues where the AC blows hot air. Then they came and quoted us $4500 to replace a part. We decide to have someone else look at it. The one part Intelligent Design said was bad actually wasn't and he noticed the indoor unit was way oversized and incompatible with the outdoor unit which could cause major issues. Intelligent Design had installed both units. The other inspector was busy so he didn't have more time to troubleshoot so I started to. I found the $60 circuit board was bad and replaced it. My air conditioning is back working was good as it did before Intelligent Design ever touched it.
A heat pump installed by Intelligent Design less than 2 years ago suddenly stopped working. Since it was still warrantied, I called them, and one of their technicians, Reggie, quickly responded. After spending a total of more than a full day attempting to get the unit to work, he determined the cause of the problem.Upon contacting the manufacturer, Lennox, he was told that it would take about a week to obtain the part. Reggie informed them that the customer (me) would not wait that long, and requested a replacement unit. This was, in fact, furnished, and installed the following day, After about 3 weeks, it works perfectly, in fact, better than the original unit. Great service, very responsive.
Jared is a thoughtful, considerate, thoroughly professional technician that addressed my plumbing issues and offered up a variety of solutions. He answered every question I had about each repair and was so patient with my requests. I would recommend Intelligent Design for any ac, plumbing or solar job. They are fabulous!
Tabitha Francis
6 days ago
I have several business associates who use Intelligent Design Air Conditioning for their air conditioning needs, I will be using them for all AC repair needs moving forward!
Our plumber Justin was very professional, very knowledgeable, and installed our new kitchen faucet, sink and all the plumbing. He did outstanding work in good time. Impressive!
Connie Luebke
3 years ago
Marty is a very nice, yet professional and thorough plumber. He doesn't settle for the easy recommendation, but persists in locating the problem. It was also nice receiving notification by text message and phone call when he is on his way to the house so you aren't held hostage in your home waiting for his arrival. I highly recommend Intelligent Design for plumbing needs.
Maya Bourdeau
11 months ago
We hired Intelligent for a plumbing emergency - sewer water was all over the house, and we were panicked. We got several quotes and what we liked about Intelligent Design was their honesty in terms of what needed to be done ASAP vs what would be a problem down the line, vs what would be a nice to have. We have cast iron pipes that were over 50 years old, and it's expensive to have them resleeved, so we appreciated the honesty, rather than other companies trying to sell us on doing everything now. CHRIS, the manager on our project, WAS AWESOME!!! He was honest, smart, laid out the situation and options clearly, and we felt we were making the best decisions for our budget and our house. His team was just great - good energy, and care about the job they do. One guy they call the gopher because his specialty was tunneling into small spaces - it's funny, yes, but this man saved us from ripping up a bathroom floor by tunneling from the hallway. PRO TEAM. I gave them a tough deadline to meet, because I had guests coming in, and they worked till 10:30pm to make sure they met the timeline, with time to spare. I couldn't recommend them more - trustworthy guys.
Liska Langdon
2 years ago
They were our second opinion and thank goodness my husband heard their as on the radio!! James came out quickly and diagnosed and fixed our AC in no time!! Customer service was excellent!! We will spread the word!!!! We would absolutely use this company in the future, but hopefully we won’t have to!!! ;-)
gillie nichols
9 years ago
Bought a great deal through Angie's List. My AC was serviced and suggestions were made on how I could improve the performance of my 16 yr old ac. Everything was done in a timely and professional manner. I will be selling my home and even bought new owners a maintenance plan for 2 years at a great price! I would definitely recommend them.
Jennie Bragdon
a year ago
After a lightning strike very close to our house last night, our AC stopped working. James came this evening, at the end of his long workday, to see if he could get us up and running. He was honest, professional, and efficient. While our system was badly damaged, he was able to get us running enough for the night (and hopefully a few days), until we can make arrangements for a new system. Have used Intelligent Design a few times now, and always find them responsive, fair and honest.
Allen Cunningham
3 months ago
Great service. Arrived on time. Explained in detail what he going to do. Efficient and on task. Explained work done and shared pictures.
Thank you
Susan Montgomery
11 months ago
Johnathan was the service tech today. He came out to respond to a noise from the fan motor. Diagnosed the issue, called to check on the replacement part & kept me informed each step of the way. Once he returned he installed the new part & right now our system is back to working well again.
Jake from Intelligent Design came today to repair a condensation drain pipe. Jake is VERY knowledgeable and efficient . He also checked the indoor coil and pan . The unit is running proficiently. I am truly happy and grateful and do recommend Jake highly!!UPDATE:I had a plumbing inspection with Logan, he was on time and very polite. He cleaned up his mess after, and identified that my water pressure was too high at 85 psi. He installed a pressure reducing valve and a new ball valve at a very reasonable price and i look forward to doing more business in the future with this company.
Kage was outstanding he came to the house identified the issue quickly and repaired what was wrong. He gave us insights of what happened. Kage even gave us recommendations on what we should do going forward. Thanks so much for resolving the problem!!
Recently had Intelligent Design out for preventative maintenance on my air conditioning unit. Kevin arrived on schedule and was very professional and knowledgeable. He was very good at explaining every part of the service. I could tell he enjoyed his job and the company he worked for. Every time I have an Intelligent Design tech come to my house, I know the job was done right and all of my questions have been answered. Every person I have dealt with at Intelligent Design has been professional and courteous. I would highly recommend this company!
We had an excellent experience with our AC service. Elmo, out tech, was prompt, courteous and friendly. He tested the systems, found a borderline part and replaced that part promptly with our OK.We liked that he explained what he was doing and appreciated his suggestions.Very happy wit the service.
Kevin from Intelligent Design was courteous, friendly and very knowledgeable. He compared our unit's standards to actual readings as well as checking filters, coils and temp output which made me feel confident that our system is operating efficiently. Thanks Intelligent Design.
Peter Pierri
9 months ago
One example agin, James was here to service our heat and A/C. He is a true professional who offers sound advice. Definitely Recommend him and his company .
Steven Schuster
4 years ago
Dustin came out with his partner to replace and repair duct work in our attic on June 26,2019. They arrived on time, and ready to work. They were very professional and neat in their clean up. I would definitely recommend the company. Thanks for a great experience.
Received a call with an approximate arrival time, a text message with a photo of the service provider, and Cory arrived on schedule. Thank you for sending Cory he is professional, courteous, and delightful to have as a service technician.I will definitely call Intelligent Design for any heating, Air-conditioning, or plumbing services required.
My air conditioner went down during the middle of July and after researching different companies I decided to give Intelligent Design a call. Receptionist was very helpful and was able to send a technician within the afternoon. Robert S. arrived and shortly diagnosed the problem and had me up and running within a few hours. Excellent service by Robert who took the time to explain what the problem was and how he could fix it. Thanks for a great job!
Eric Beasley
10 months ago
Justin fixed our faulty shower faucet handle, replacing the internal hot water/cold water cartridge.
He was very professional and knew exactly what needed to be done. He provided exceptional service .
Debra Claunch
2 years ago
Today we had Tray come for our HVAC - it was making noises and driving us crazy. It was making a very loud noise at shut down. Tray found the problems, fixed them all and had a trainee with him that he was kind, gentle and very good at teaching. We appreciate Tray and will ask for him for HVAC in the future.Marty was our hero. He was always here when he said he would be, he did the job perfectly and used extra manual labor so it wouldn't cost as much - he cleaned up, carried out, and was a joy to have in our home. We highly recommend him and will definitely ask for him if we have problems in the future with any type of plumbing.
We've used them for AC repair as well as plumbing. After having several others out to fix our issues, intelligent design has actually done so. Professional, kind, and honest.
Love these guys! They don't try to sell you won't you don't need. They are very thorough, honest and do a great job. We had a bad experience with Cummings plumbing that wanted us to buy a whole new A/C and we're dishonest about things. Intelligent Design Air Conditioning was very honest and realized what happened and turned out just to be the thermostat. Saved us over $3,000. I will always be thankful for that.
Bruce Cochrane
6 days ago
They replaced a leaking outdoor faucet. I was pleased that he used a faucet that in future can have its washer replaced or even be replaced entirely, without further soldering. However he splashed flux or something onto the wall, and this won't come off with regular detergent. It will be a very expensive repair if the house has to be repainted because of this!
Super easy to deal with. Do what they say they are going to do, when they say they are going to do it. Honest. No hidden agenda or costs. You can rely on what they say. On top of it all, the system works great, their service is great and worth the cost. You cannot find a better company for your Air Conditioning needs.
Leslie Young
6 months ago
I had the privilege of having your employeeJared Smith tend to our plumbing issue today Jan 23 2023 Wanted to commend him for his efforts and patience on resolvingour issue. Jared was very thorough and professional along with always taking the time to communicate with me what was taking place . Would highly recommend Jared and Intelligent Design to anyone who needs their services.We will continue to call Intelligent Design for any services we have in the future .Thank you , The Youngs
Noella Valentine
6 years ago
Excellent service. They were honest, efficient, and very respectful for my time and home. The job even turned out to be less than the original estimate. Brent was a very knowledgeable technician and explained multiple options until we made a decision.
We have been extremely pleased with our service from this company. Kristopher has gone above and beyond to assist us in installing an on demand hot water heater. We would highly recommend this company and will continue to do business with them.
Sam Trexler
11 months ago
JP responded quickly, investigated thoroughly and found and fixed the problem. He kept us informed throughout, explained everything and worked within our constraints and desires. The AC is draining properly and cooling well. He was very helpful. We have used Intelligent Design several times and always been satisfied. We will use them again, and recommend them.
Susan Grounding
a month ago
We installed an Intelligent Design HVAC last year, and are very happy with its performance so far - but earlier this week we experienced difficulty adjusting the settings. Amber took my husband’s late night call, soothed our concerns, and scheduled a visit for the next morning. The technician who subsequently came by, Jonathan, was knowledgeable and patient with us in explaining the system, and left us feeling capable of adjusting the settings ourselves moving forward. Gratitude to the Intelligent Design Team!
Gary J Kortyna
a year ago
Jordan is an outstanding tech!! He is personable, thorough in his work, well versed in all aspects of AC, extremely knowledgeable and very good at explaining his findings without being techie. We thoroughly enjoyed having him doing the maintenance service on our 2 systems. ✝️🇺🇸✝️🇺🇸🏜😎
Caitlin Haines
4 years ago
Our AC was down and not only were they willing to show up that evening, they were incredibly kind! We chose to have them come the next day rather than late that night.Rob was early and efficient. He has been our technician before, with our old AC unit, and is always friendly and personable! I cannot recommend Rob and the ID team enough!
Hillary Davis
8 years ago
We were referred to Intelligent Design by my parents, who had an awesome experience from start to finish with their A/C planning and install. My dad is very particular with whom he hires and did a comprehensive search to find the best company out there and found ID to be the one with the highest satisfaction and ratings. Our 17 year A/C was on the fritz and we wanted to make sure we got a handle on it before the heat wave hit. We were able to get an appointment immediately and were very pleased with the thorough and efficient service we received from planning to installing. We were able to get our A/C installed in less than 3 days and it is extremely cold and quiet! Our electric bills have been reduced and we now have a comfortable house now that the 100 degree temps have hit Tucson. We would highly recommend this company to anyone who is looking to replace their HVAC or even if you need a tune-up, their techs cannot be beat in customer service!
Baggett Family
2 years ago
Kage Moynihan: from start to finish informed me that he was on his way. Professional knowledgeable about my old unit. Informed me of additional options For the future and didn’t push for them. (This great customer service) plus sent information regarding these warranties and preventative maintenance to my email. Thanks, Kage for working diligently!
Had a top notch experience from start to finish with Intelligent Design. From the phone staff to technician to salesperson they treated us with honesty and respect. I really appreciated that they explained how AC s work so I could make the best decisions. We love our new unit and are confident it fits what we need. I'm also confident that ID will be there for us in the future.
Amazing Customer Service . Jordan ensured I understood the issues and that I knew what my options were. Showed my pictures of his work and explained to me what my future expenses would be to continue the maintenance on my A/C.I would highly recommended Intelligent Design and then ask for Jordan.
Gregory Gaunt
9 months ago
I want to thank Taylor for the immense amount of information he provided to my wife and I so we can make the best possible decision on our a/c replacement. His knowledge of HVAC and his ability to show us what we need to do for us will undoubtable lead to a contract with Intelligent Design.
Mariano Avelarde
2 years ago
Technician Jordan Oliver listened to my concern with a/c and then crawled underneath home to check for issues as well as inside. Straight forward and very professional. Represented company in a super professional way. I may just have to invest in a new unit and I'm fine with that after hearing issues with my outdated unit.
Jake led the installation team who installed a new Amana HVAC system. The installation went smoothly: The arrived as promised, did as promised and were finished as promised. They answered all our questions about the new installation and were always friendly. AND, our tennant is ecstatic with how quiet then new system is.
We were told they were coming at 10, so we were surprised to get the message that they would be here by 8!They got right to it and everything was done in 4 hours. They were very efficient and the only noise was from the drills.We really appreciate the loan of the mini a/c too; that was a big help.
Howard Harris
4 years ago
Intelligent Design (Angel Lopez) came today as a part of the residential semi-annual maintenance program I have on the HVAC A/C unit they had installed.1. He checked and cleaned the unit, inside and out, and replaced the current controller on the outside part.2. He explained what he was doing and why, which I appreciated.3. Overall, Angel gave me an excellent maintenance service experience.
Kevin Greene from Intelligent Design came out to service our units as per our maintenance agreement that we have with them. He came in the time frame scheduled, was very professional and did a thorough inspection. We were pleased to meet him and happy with his service.
Susie LeFevers
6 years ago
My husband and I are very pleased with the professional, courteous service we received from Intelligent Design when we needed to replace our air conditioning and heat pump system. Owner Andrew was very thorough and patient in explaining all aspects of inspection, mechanics, recommendations, choices of brands, services offered, alternatives, financing, etc. We felt the pricing was better than expected for what we chose and offered more value than other bids.We were scheduled in just a few days after committing to this business. His company's crew delivered on time, as promised and they were delightful. The front office contact Amy was wonderful in working with us over payment details. Zack kept us informed if traffic imposed on the promised start time. We were impressed with the Aeroseal application for our ducts that Jacob provided. Andrew followed up with a return visit after installation to check on the work and adjust our comfort. We will definitely recommend this company to family, friends or neighbors.
Intelligent Design is a top notch company that values their customers. My technician, Jake, was courteous, professional, knowledgeable, and punctual. Jake puts the customer first and is great at explaining what he is doing as he works. Jake doesn't come off as a shady salesman always trying to upcharge customers but rather someone that has their best interest at heart by explaining the prices and why a certain repair is needed.
William Simpson
2 weeks ago
Justin did a great job with my water service line! They worked quickly and did a great job. Plus, they only needed to turn off the water for a short period of time.
Tyler Mattingly
a year ago
JP called me when he was on his way to my home to give me a heads up. He was very knowledgeable about the system and immediately knew what the issue was after I described it to him. He went above and beyond to check out my entire system and provide estimates for things that needed repair/replacement after 25+ years. He did not pressure me to purchase anything I didn’t truly need. Also, I felt like he made an effort to form a personal connection with me, and performed stellar work! I hope he is my technician in the future! Great job, JP!
Our heating unit had stopped working. Kage Moynihan was sent by Intelligent Design, and he performed a thorough examination of our combination A/C-Heating Unit. He was professional and friendly. He explained everything clearly, provided photos to help illustrate the issues, and provided a choice of recommendations. A good experience all around.
Lenny Friedman
6 years ago
I found Intelligent Design at the Tucson Home Show. Juan came to my home 3 days later and arrived on time dressed and worked very professionally. He tested my air conditioner and furnace and needed to replace a relay and controller at NO COST. I signed up for an annual services contract for $8.88/mo. Based upon my experience with Intelligent Design, I strongly recommend their services.
Chrisotpher Sittler
3 years ago
I first spoke with Brett from Intelligent Design a year ago to go over my options. I had two A/C units in my house; one just broke down and the other was on its last leg. He gave me my options, was honest, did not push me, and even let me use a portable A/C while I thought about it. I finally got sick of the heat and had Intelligent Design come out and install a single unit, run a new duct (between the two old units), and seal the inside and outside of the duct. The team was great, the work was professional, and I'm loving my new, cool A/C unit and Ecobee thermostat. Great people, great work, would recommend.
I used Intelligent Design to replace an inferior system installed new by my house builder. Overall, highly recommend them. Extremely impressed with one of their personnel in particular, Sammy Davis. Cannot say enough positive things about his work ethic or professionalism.
Michael Crumly
8 years ago
Awesome service, technical staff are the best I've ever encountered! Intelligent Design installed a new HVAC system for us this past year. We have been thrilled with their commitment to follow up and regular maintenance. They spent a great deal of time teaching us how to maximize the benefits of our equipment and making sure we were comfortable using the features of our new, very efficient, HVAC system. I encourage you to give them a call if you have any need for HVAC expertise or equipment.
Maria Hernandez
3 years ago
I got my waters heater service today by Marty and Jake, they were very professional and curtesy. So happy with their service and I love this company. They service my AC and now water heaters. Having 6 AC unit's and 4 water heater's I needed a company I can trust. Thank you again
Jared showed up on time, very professional, patient, and experienced. He replaced a leaky pipe quickly and doubled checked everything worked properly before he left. He even cleaned out the sediment that travelled through the line after he replaced the pipe. He was friendly, personable and very easy to talk to. He also answered all my questions and took the time to explain things to me. Well done, Jared! I am very happy with your work.
Great service. Paul was very knowledgeable about what he did and was patient in explaining issues found. There was no hard sale just solid information. I felt before he came that there were problems and he confirmed them for me. I am going to use Intelligent Design to replace my AC system rather than try and repair it.
Robert Miranda
4 weeks ago
I had a 15 year old water heater, fail on me. As it leaked water into the closet, I called around and found Woods Plumbing by intelligent design. They were very responsive, arrived quickly and changed out the water heater with updated attachments. I appreciate the service and quality customer service. Thank you.
Jeremy Oliver (service tech) came to my house in the exact time he promised that he would be there from the phone call that he did the day prior. When he arrived he never made me feel like I was a customer. He preformed an ac check up, This is an OUTSTANDING company to do business with. I give them an A+ for knowledge and professionalism.
Marty Hudecek and his partner (also Marty!) came by our place to help us locate and address a leak that was making the house extremely difficult to stay in. Extremely professional, really easy to talk to, and clearly highly experienced. Before Marty we'd had four or five other people come out from various HVAC / plumbing companies who either 1) didn't spend much time diagnosing, or 2) didn't listen when we told them the patterns or contributing factors. Needless to say they all gave their answers and none of them solved the problem.Marty and Marty came over, did a very thorough investigation all through and under the house, listened to us, walked us through each step, and eventually discovered a tiny little automatic vent that had stopped working due to age. Marty explained how it was supposed to function, then showed me how it was no longer functioning properly--then directed me to a Lowes for an $8 solution to this problem (he was happy to install it himself, but was looking to save us money since it's an easy install). Compare that against the thousands of dollars of various repairs all the other guys had suggested, and Marty is our go-to-guy from now on.Putting in the vent was easy as anything, and as of right now seems to have solved the problem that nobody else was able to even identify. Rock on, Marty!
Jonathan just came and installed a new thermostat for us. He is such an asset to this business. He was on time, extremely courteous, worked hard and was very thoughtful and aware of respecting our home. He took as much time as we needed going over the new features and making sure everything was set up as we wanted. I would absolutely recommend this company based on our service from Jonathan, he was great!
Very bad experience...they charged a crazy amount for a capacitor and it didn't fix the issue.We ended up deciding to replace our heatpump and asked for a quote. They had a nice car sales type pitch and we never got a formal quote. Just a verbal one that offered a lower quality option for 6-7k more than we ended up going with from another company.Be careful and don't get sucked in. Very pushy.By the way the company we went with did the load calculation!Sad that some people take a unfair amount of a family's hard earned money.Update: the capacitor price mentioned below would have been a great deal. I know now it was a real rip off. We have a top brand 19 seer variable speed CU and airhandler. We got 5 or more quotes and what we were told is the difference above... I guess free.Some others were just the same.Goodluck and shop around.
Zayne Richardson
a year ago
Christopher Mayfield is an amazing asset to the company, he is the best plumber i’ve ever had, very informative, and such a sweet cookie!! 🍪 Thank you Intelligent Design!!
Southside Church of Christ Tucson Arizona
a year ago
Jordan did an excellent job. He troubleshot our issue and repaired it and tested the system multiple times to ensure the repair was good. He explained all he accomplished and how the system worked.
Absolutely the best team ever. Environmental system for water treatment. Thank you Chri. New duct work for HVAC Thank you Charlie. New 50amp, 30amp and 20amp recepticals installed. Thank you Adam, Matt and Frankie!
Mark Hutchinson
4 weeks ago
Magnum went above and beyond to show us options with our HVAC system. He is super thorough and a wonderful communicator! We feel like he has our best interest at heart for sure. He made sure we were apprised at all points as to what he found and made sure we spent time with him to see for ourselves what was going on with our system. We have a 30 year old system that is hanging in there but needs some TLC for a coupe more years or a complete replacement. No hard sell at all and even a conservative approach as we continue a childhood home renovation. We have an electrician and plumber coming in next and hope we have the same thorough investigation into what we really have going in a 50 year old home. Impressed with this company so far!
Our a/c quit working and we needed it fixed pronto! My girlfriend did some research and found Intelegent Design and they have rave reviews on Angie's list. She made the appointmen and Brent was our service person. He got the system up and running, warned us about future problems, and told us about a way to get a new, improved system financed! He was polite, and knowledgeable! I highly recommend Brent and Intelegent Design for all my A/C needs!
We decided to try this company for the first time because we had just used another company one month earlier and some existing (possibly undiagnosed) problems began to reoccur. Our AC was working good except would not function properly during the hottest part of the day. We felt like we needed an additional assessment.This was the first time I've ever had a tech actually mention and be able to explain why several electrical components required replacement. The components had fallen out of tolerance and even though were working intermittently, they were in the process of failing. I appreciated this and I also believe this indicates that the tech had actually made the proper electrical measurements during the initial inspection. The various costs seem more competitive too.Thanks for a great job JP!
Antonio Durando
4 years ago
So far I only had initial contacts with Terri, the dispatcher, and Chris, one of the plumbers, but my experience has been excellent. I look forward to a very positive review as well once the job is done.
Marilyn Evans
2 years ago
Service Tech (Elmo) has come twice a year for the last couple of years to service and/or repair our AC unit. Each time he has come he has been very professional. He is polite, respectful, knowledgeable, friendly, provided us with information to continue to maintain the AC or improve its performance.
Patrick Thurlow
2 years ago
The Crew at Intelligent Design were very professional and very fast to respond on a very hot day. I was shown all the options and not pressured at all. Having no option but to replace my system the pricing was excellent and the service second to none. Thank you John and crew for taking care of us.
Very impressed with this company that did an excellent job with a major sewage blockage. Chris and Marty and their whole team were very knowledgeable and diligent in getting the job done. They were very professional and pleasant to work with. We highly recommend their services.
Our condensate line was plugged causing an overflow of water underneath the system and subsequent damage to the drywall. Rob quickly diagnosed the problem and was thorough in his fix. We are grateful for the fast response.
I purchased a Living Social deal for Intelligent Design for an A/C inspection for a house that my wife and I had just purchased. The technician arrived on time and called when he was on his way. The technician was very professional and friendly, and answered any questions that I had. I felt very comfortable using this company and I wouldn't hesitate to call them again should the need arise!
Kage is a cool guy to work with. Not his first visit to our home. He is willing to answer any and all questions with patience(I'm a retired engineer so can come up with doozies for questions). If he's doing something out of the ordinary, such as updating the furnace software today, he lets us know what he is doing since the software takes time to update via Bluetooth. IDAC&P has a great system where I get a text message with a picture and name of the tech who will be coming as well as a little bit of personal information about the tech.
Great service- our air conditioner broke in the middle of a hot Tucson summer. Paul was there that same day and diagnosed the problem , ordered the parts and explained the challenge and costs wonderfully. His transparency and clarity allowed me to take my specific problem to Google and ensure that we were getting the best possible value.We were initially told that we would be without AC for 7-10 and they had it repaired within five business days. Wonderful response time and highly knowledgeable in the field! We will be customers for life moving forward because of Paul, Michelle and the team.
Intelligent Design's Plumbing Tech Marty Hudecek installed a new water heater at my home and did an excellent job. He was thorough, knowledgeable and professional. He took the time to answer all my questions and instruct me on necessary operating information. Marty is a great representative for the Company.
Marty is knowledgeable, professional and personable. He explained how the systems would work and what it would take to install, maintain and service them as needed. He gave me a best price quote and estimated when they could do the work and how long it would take.Jordan also was professional and personable. Checked compressor and air unit with clear explanations of the service performed. This company hits the mark every time.
Great and friendly service. Charlie is a great Intelligent Design representative. He was very professional, knowledgeable and very easy to talk to when I had a question. I would highly recommend Intelligent Design to anyone looking for a great company that is easy to deal with and have experienced and professional personnel like Charlie working for them!
The AC that I had purchased from Intelligent Design stopped cooling last night. I called and a service technician was sent out. He checked out the system and the only issue he could find was a required critical software update was needed so he completed that and then stayed around until the system had run a good 15 minutes so he could do a few more tests to verify everything was good. They are always friendly and helpful. I recommend their service.
You cannot find a better company!! Marty who came is absolutely the best of the best! His knowledgebis paramount but his level of care and kindness exceeds !! The prices were great, the work is true craftmanship!! He communicated everything clearly so that i truely felt like part of the team working on my home!! I will always recommend!! They were our second opinion on the plumbing job and have won themselves a loyal customer!! Thank you Marty and his partner :) so so much!!
Stacy is a very good saleslady. But that's just it. I think the tactic is to make it seem like no other companies know about AC systems but them. She took up THREE hours of our time. I didn’t use the company, as they were priced way higher than my price point..Update: The company is WAY overcharging for units. The LOWEST quote they gave me was like $25,000. COME ON. It's a 1900 SF mobile home. The one I went with was MADE for manufactured homes, and cost me $7500. I wouldn't suggest using this company.
Highly recommend and would use again. Had a variable speed blower replaced last winter and a summer tune-up service call before the heat hit this year. The tech was very knowledgeable and made several good-faith suggestions without coming across as a salesman.
The repair tech, James, was very professional and friendly. Unfortunately it appears that he did not put much effort into checking if the system could be cleaned and continue working for years to come (the system is 15 years old).He got the system operating again (reset the pressure limit switch) for free and gave me a repair estimate with a price of R22 at $250 per pound. Two other AC repair companies that I've talked to since then told me R22 is $125 to $150 in our area. It feels like his repair estimate was designed to force me to replace the system and use their company.
I am managing a project for a client who has used Intelligent Design for air conditioning for the last three years. I met Jake at the project home today for the first time and am very impressed with his friendly professionalism and attention to detail. The homeowner has also had a positive experience with them and so I look forward to referring this company to more of my clients in the future.
jordan was the best. real pro. on point . on time. knew what he was doing... I upgraded my service with them to diamond!! HVAC and plumbing!
Danell Jessup
8 years ago
John was on time and very professional. He offered many options on how to improve the overall plumbing in my home. I wasn't able to do all of them, and there was not any high pressure sales tactics. I had to replace my water heater, and he told me exactly what to expect during the installation. The installation team was on time and professional as well. They showed me how to use the new water heater, and explained what work they had done. I was very pleased with the service, and will definitely use this company again.
Reuben xavier Hill
4 years ago
Rob is an excellent technician coming over to my future home. He did a great inspection on both units was very informative took his time came on a timely manner highly recommend intelligent design air conditioning heating and plumbing.
Steven Stratton
8 years ago
Intelligent Design installed a new 5 ton heat pump package unit for me in Dec 2014. It was New Years Eve, and I had no heat with a pending rain/snow mix on the way and a freezing cold house. They showed up right on time and as they finished up, the temperature outside was dropping rapidly and it started to rain. The house warmed up as the temperature dropped outside. We had snow that night but I was finally warm after a week of going to bed freezing. The unit has worked perfectly ever since, and Kevin just finished a PM, preparing for A/C use in the spring and summer. The service and value I have received from Intelligent Design have been outstanding. I recommend their services, and would use them again.
Mary Spyros
11 months ago
I am very pleased with the services provided by him. He is thorough, very considerate and patient with any questions I ask. Doesn’t just rush in and out and goes above and beyond the norm. Very happy to have him as a great technician!
Just had Neal out to do a PMA on our new equipment. Very knowledgeable and personable individual. Neal continues the trend on positive and knowledgeable technicians that we have worked with at Intelligent Design. This is a very good company to work with.
Called them out to check on my heater. Immediately went in to how old etc the unit was, how this and that can go bad, and so on. I knew all of that already, but my primary concern was getting it to work, which it had been intermittently, that is until the first Tech left after being unable to diagnose it. Coincidentally, it didn't work at all after that, so since he'd talked me into a monthly service/discount plan already, I called them out again.Now comes the second Tech, who spends about 5 minutes on the roof and immediately diagnoses a bad gas valve. After I saw his bid of 1000 dollars to fix it, 800 for parts that I can buy myself for around 200 bucks, I decided to shop around. In the mean time my wife had them out to bid a new unit.Wow, I thought they were trying to gouge me for the repairs, then came the unit. Anytime someone bids by monthly financing I'd suggest you run for the hills. First unit, 23000 after ten year term (I live in a 1000 square foot home btw), second unit, the economy version was 12000. 17000 and 8500 were the cash amounts if you were wondering. The bids included nothing more than price, literally no labor, unit, parts, or even model number. Just: you pay this much lol!! I even asked for a breakdown and the guy said he didn't have access to that type of info!So, as I'm sure you guessed by now, I also ran for the hills and called a referral from a family friend. He found the actual problem in roughly five minutes, turns out the valve was fine and the ignition module was bad. His price for repair was 270 all said and done.Just for future reference I asked him to ballpark a new unit, he said from 4 to 8000 with 8 being the best equipment money can buy. I showed him the bid from these guys and the look on his face was almost worth the wasted money for the first two visits they made. I gave them two stars cause the staff was nice at least and they took care to wear those dust covers on their shoes.So, unless you want to pay twice as much as you should, I would suggest you stearate clear of these guys. I don't like leaving bad reviews but felt it necessary since we had them out based on the good ones. I feel like I got cheated out of a couple hundred bucks for service that was only intended to stear me towards a new unit.
Tracy Robeson
5 years ago
I was asking in Tucson Craigslist group on Facebook for recommendations on an a/c repair. Looked at the website and there was a $55 coupon for a service fee. After calling to set up an appointment, we got Paul today. He explained that the company will honor the coupon, but the website is out of date. He was very knowledgeable in everything, and was very professional! He even helped us set up an appointment for a quote for a new a/c unit since he said he fixed it but didn't know how long it would last. Our unit is from '92, so it's pretty old and literally hanging on for dear life. Major plus - they're a Vet owned company, and give vet's a discount! I highly recommend them (and Paul) for any service you may need.** Edit to add: we did get a quote from Brett of an outrageous sky high number for a whole new unit. The LOWEST was $14,000!!!! Included was AeroSeal (sealing the ducting since some air was leaking out), moving the unit from behind the house to the side of the house, getting a Mortex Furnace, and finally getting the ANX14 3.5 Ton with sealed duct work. Our house is a freaking double wide trailer and the a/c units in our area are going for $9,000-$10,000. This is without the Veterans Discount. I don't know if they were hiking up the price cause they were just praying on our desperation or what, but that is A LOT of money! They have wonderful customer service but really rediculous prices, so high that people can't afford them. I have to change my 5-star review to reflect this, which should be a 3-star, based on pricing.How are folks supposed to rate a company that cannot make their products affordable, but their customer service is great???~ Tracy Robeson
This is the second time I have used Intelligent. They are amazing today Johnathan was our technician. He was very professional and didn't up-sale anything. He got our A/C back up and running quickly. They are definitely my new HVAC company!
Martin Hudecek
3 years ago
I had the Aeroseal procedure done on my home. I had to be at work while this happened. Lo did an amazing job making sure my wife knew what was going on and when everything was done. She was friendly and very professional. We had no idea our venting was losing so much of our AC and heat from our unit. I can already tell a huge difference in the house. I highly recommend this service!!
Had a problem with outside faucets that would not shut off. Intelligent worked my job in on the same day within 4 hours. Marty Hudecek responded and fixed the problem! Very courteous and professional and explained everything! Would highly recommend this company from scheduling to response - all wonderful!! Thank you!!
Larry Barclay
7 years ago
I had my A/C/ furnace and water heater replaced and the installation was done in a timely manner. The workers were professional and their work was exceptional. I would recommend this company to anyone who wants the job done right the first time. Intelligent Designs was a good experience for me. It has been 2 years and the company came after the first year and checked the system for free. They are a great company to work with.
Bob Sacksteder
4 years ago
Albert from Intelligent Design came out to give us an estimate on installing a clean out. He not only was prompt and professional but he clearly explained the steps he would take to ensure that our plumbing works well.
Intelligent Design came today and I was so pleased with the service I received from Kevin Greene. He was extremely friendly and explained in a way I could understand, what needed to be done to fix my air conditioner. We have had problems with our air conditioning for years and they never could correctly fix it. But Kevin really took the time to find the problem and explain the contract to me and I will never use another AC Company. I highly recommend this company to everyone. Thank you Kevin!!
Absolutely incredible! Our AC passed away peacefully in the middle of the night - I called three different, well-known AC companies the next morning and only one of them committed to getting someone out to look at it that same day... Intelligent Design. The tech who looked at our system was very friendly and knowledgeable, our system was very old and I knew we were looking at getting a new system. Rather than throw more good money after bad, I asked them to quote a new AC system... so a few hours later, I was talking with Taylor about installing a new system and told him I want the absolute best, double throwdown, macdaddy system y'all got - he priced it out, I signed the contract and they scheduled the installation for the next day.When the installers showed up, the lead tech tells us that he is not comfortable with the way the installation would of had to go... he said the only way to install the system I asked for would be to half-ass it, and he would not do it. So they worked to design the absolute best, single throwdown, macdaddy system that was right for our house, they regrouped, got the right system and still had the install done that day.Now dig this... they actually ended up installing a system that was several thousand dollars less than what I asked for - when I pointed out to them that they talked me out of spending more than I did, the tech just said someone else would have just put the more expensive system in, but it was not the right way to do the job and that's not how we work.The crew from Intelligent Design did a great installation of a primo system, while telling me put some of that money back in your wallet dude, we can do what you want for less than you are willing to pay - how many times have you seen a company do that?Happy to say we are part of the iDesign family.
Mary Jo Keller
a year ago
I so appreciated this company's ability to diagnose and communicate a repair plan to me. They were professional, courteous, pleasant and really hard workers! Great job!
Theresa Alcayaga
a year ago
You guys are awesome! Came quickly and James us so very dedicated and knowledgeable. I was so happy to see him today and he fixed my problem very quickly.
I live in SaddleBrooke and have had high electric bills and recently had Intelligent Design come out for an energy audit. It was quite a positive experience. The technician, Derrek Padilla was extremely knowledgeable and as he conducted the audit, he educated me on many aspects of heating and cooling of my home. I have never had a technician give me so many tips as to what I could do to also help my electric bills as the homeowner. His equipment was high tech and Derrek was very knowledgeable in it's use. He explained everything he was doing as he performed the tests. As a next step, he scheduled me a free in depth heating/ AC check of my HVAC system (blowers, compressor,electrical etc). This was scheduled to occur in a couple of weeks. Very professional company who appears to attempt to solve customers problems the most economically efficient way.
Paul HArrington
2 years ago
James Cavanaugh is as good as they come. Professional, knowledgeable and trustworthy. Sadly, these traits are not easy to come by these days with many other businesses. Both Intelligent Design Air Conditioning and James Cavanaugh are highly recommended by me. I finally found a ac/heating company that I trust and feel comfortable with. Will DEFINITELY use them again.
Residential leak of fire suppression system was taken seriously. Josh was very responsive and diagnosed the issue. Josh was extremely professional and respectful. He introduced us to the experts in fire suppression equipment repair and with a restoration company. Their representatives have been equally professional. Josh represents hus company at the highest level of professionalism.
Micheal Matthews was thorough, professional and extremely helpful. A coworker, Alex Torres was equally timely and efficient. I would recommend this company.
Jordan gave us a heads up call when he was going to arrive. He was very knowledgeable, professional, honest and courteous.
I would recommend Jordan and Intelligent Design with 5 stars.
Jordan came to my residence and was an absolute professional. My HVAC system went out at midnight and he was dispatched quickly. He gave me a courtesy call for an ETA and worked quickly when he arrived. Polite and knowledgeable. 10/10 recommend.
Intelligent Design Air Conditioning and Heating is awesome. I had heating issues in my house, called and had an appointment for service in the same week. Today was my service appointment and they sent their service technician Josef. Josef was awesome. Before arriving, Josef sent a text message and then called to let me know he was on the way. When Josef arrived, he was very friendly, knowledgeable and patient. He answered my questions to where I could understand them and spoke to my husband via phone, so I wouldn't have to try to explain any of it later. After Josef looked over the heating unit, he gave me different written options on what could be done to repair the heating unit and also a recommendation/appointment for later today on replacing the unit. And what I like best of all, Josef didn't use pressure or scare tactics to get anything repaired or replaced now. And I really appreciate that, since I get to think everything over first. Overall, I am really impressed. Intelligent Design Air Conditioning and Heating and Josef performed their services professionally, efficiently and I would definitely recommend them to anyone for heating or air conditioning needs.
Glenn Hamblin
3 years ago
Marty Arrived on time, even called ahead to let me know he was on his way.He fixed my leaking shutoff valve and even showed me how I could do it myself.Then he had to climb through a bunch of desert broom and bushes to diagnose my leaking hose bib. He gave me a very reasonable estimate to replace the whole valve. I accepted it, and replaced minutes.I highly recommend Intelligent Design, and specifically Marty.Great guy, Great Service!
Chris Hileman
5 years ago
Like with all jobs that seem like they should be easy at first, ours turned complicated in the end. Intelligent design did a great job following through and making sure everything was right. I would highly recommend the company.
Stephanie Bauman
8 years ago
First time using Intelligent Design for air conditioner service and we will definitely use them again. Their service tech Paul arrived quickly, was courteous and professional, and gave us tips on what we could do to improve our a/c unit's efficiency.
Dennis Swerline
a year ago
Joseph and Branden did a great job and informative with my needs. Explained plans and were very polite. I enjoyed conversing with them and the job they did. Would recommend to all.
In addition to replacing my water heater, Marty installed a whole house water filtration system and was willing to do so in a more difficult way that satisfied my preference. He is knowledgeable, professional and helpful. He was happy to take the time to answer all of my questions
Taylor Owen was very knowledgeable and really walked us through the whole HVAC replacement process and helped us choose the right system for our home. He was very friendly and professional can’t say enough good things about him. I will recommend Intelligent Design to all my friends and family.
James was wonderful. I had the privilege of having service done by Jake and Trey in the past, and James was just as great as they were. My AC had stopped working suddenly and my house was up to 90 degrees at the point James arrived, and he had my AC diagnosed and fixed in 5 minutes. He was kind, professional, and answered all my questions. Crystal (dispatch) and Amy (accounting) were also kind in their handling of my situation, which I truly appreciated. My experience with Intelligent Design has always been so positive, and I will continue to use their services when I need them. Thank you to all of you for being a company that has integrity and values true customer service. It has not gone unnoticed!
Kevin came today to check my air conditioner, thermostat and the condition of my air filter. Kevin was very professional and courteous. Kevin told me exactly what he would be doing. Kevin did what had to be done and also showed me the correct way to install my air filter. thanks Intelligent design for such a nice employee.
patricia ellis
2 years ago
Taylor came out for and Energy Audit. He called ahead and was able to come ahead of schedule. He was very responsive to what i wanted, told me what I needed to do to make my home more efficient. I was able to gather a lot of information on how to make my home more efficient.
Taylor showed up on time to discuss my needs to replace 3 HVAC systems. Very knowledgeable and addressed all of my concerns and questions. I’ll see how their alternative proposals compare with others. I am looking for high quality systems and a first class installation. I have high expectations as I have been using Intelligent Design for maintenance on my 18 year old systems for 4 years. Very pleased with their services up to this point!!
The technicians for Intelligent Design did a fine job. BUT I am really unhappy with Lenox 1. because their thermostat only lasted 5 years and 2. the cost of a replacement thermostat is $1600+. This is way beyond ridiculous. I can buy a new iPad for under $500. How in the world can a thermostat cost $1600+? I recommend people stay away from Lenox.
Frank Mossberger
4 years ago
While I am very unhappy with the reliability of my Lennox Heating/Cooling system, I am 180 degrees to the opposite with Intelligent Design (ID). Living in the desert, its bad when you have a major breakdown with your A/C. ID responded immediately on the same day with their Service Technician, Michael Matthews. He was able to determine the cause of the breakdown, advised that he could not repair without parts, offered us the use of a portable A/C and promised that we would receive a phone call the next day as to when repairs could be made. True to his word, we received the call and welcomed Michael again the next afternoon. Michael's work ethics and capabilities were exceptional and later that day, we were back in business. This was a major repair, accomplished in less than one day. Michael is welcome in our house any day! Frank Mossberger, Saddlebrooke
Bryan Sargus
3 months ago
Chris came out and fixed a major part of our plumbing issue. He truly went above and beyond wouldn’t hesitate ro call again for any issue!
Everyone I have spoken to and met from Intelligent Design has been awesome; friendly, professional, responsive and respectful. They have installed and maintained a new HVAC for approx 5 yrs. More recently they worked on some plumbing maintenance as well. James and Jared have been my main techs and they are both excellent. I have and will continue to recommend Intelligent Design.
Susan-Lea Mueller
3 years ago
My husband, Charlie Skuhr, and I have been very pleased with the service provided by Intelligent Design. We have the good fortune to work with Elmo Acosta, our on-site technician. Elmo always takes the time to answer all our questions, explain what service he has provided for that visit and show/explain how to properly use our thermostats. We have confidence that our HVAC system is working as it should and providing its its best performance.
Josiah was very prompt and professional. He was honest and trustworthy. I recommend Intelligent Design for plumbing issues like I had.
My original servicing company’s rates exceeded my budget. I called Intelligent Design as they were offering a special at the time. They were very accommodating. They sent me an email confirmation of my appointment, along with the name of the technician performing the service. They texted me the morning of the appointment to let me know they were on their way. This was followed up with a phone call from the technician himself. Elmo and his partner in training were very polite, friendly, and thorough. My unit was relatively new, and everything checked out fine. I tend to hover over workers, he didn’t seem to mind and explained everything they checked, he offered to change my filter, and even hosed down the outdoor part of the unit to clean the dirt and dust it was accumulating. They wore shoe covers to protect the floor while inside - a nice touch. Elmo mentioned their optional service plans, no high pressured sales pitch. I was impressed enough to purchase the year long contract.
Our air conditioners have been nothing but problems since we’ve had them installed. Buyer BEWARE. One of our two units has been a complete dud. It’s went out every year . We were told it was a bad install. The first fox lead to complete house leaks. We had ceiling leaks ,complete drywall replaced from the leaks, then the next year the repair caused leaks all over the side of our house with orange water. The third year it stopped we were without air conditioning a week in the hot summer . The brand new units have required complete reconfiguration twice because of a ‘bad install’ and now the same unit is having problems yet again. Every year after $20,000+ . I would never recommend this company. We went with them because we though they were honest and veteran owned.
Brittany Wagner
2 years ago
If I could do it all over again with selecting the ac company and purchasing an ac, I wouldn’t choose intelligent design. And I won’t recommend them to friends and family. My ac installation and order isn’t under Brittany Steed. That is my maidan name. It’s nothing personal. I just think it would be appropriate for the ac company to explain in more detail tax credit qualifications and requirements, financing APR is NOT fixed as we were told better communication needs to be had from the salesman Taylor from the beginning. More detail/explanation needs to be provided about the installation of solar panel site if applicable, install took place and a part within the unit was broken and needed replaced and had we not mentioned the new unit was not cooling properly the newly installed ac would already have a broken part, it took more days and visits than the two for our install to be complete, parts such as the uv light for the air purification, and filters weren’t provided upon installation. When you spend so much money you want to be taken care of and the process to be as seamless as possible and ours wasn’t. We went from a 1 speed to variable a BIG upgrade and after the installation it took multiple visits for our house to be comfortable in comparison to our old unit but it shouldn’t have been so hard to match a 1 speed. And after spending 36k, we’ve been bumped for service and had to reschedule and staff when calling hasn’t always been pleasant.
Justin was prompt and professional he installed all the kitchen sink plumbing faucet and IO water system. He made some changes thinking outside the box and cleaned up the hoses under the sink. He was very personable and a pleasure to work with. Highly recommend his services
08/042022. Very congenial.Assisted Suntrac with repair of sun tracking sysytem. 09/20/2021 Scott was fantastic and explained why we should have plenum sealed and blower fan and A frame could cleaned for lower bills and longer parts life. Very friendly and polite and answered all of my questions.Jake was very very congenial. I Expresed interest in how things work and tips. Provided the right amount of info in terms I could understand. Thank u Jake. 3/5/2019 Kevin was fast congenial and answered all my questions Abt low pressure switch replacement. Excellent on time service. Ditto for care service call by Josh 5/13/2019. 12/19/2019 Elmo was terrific and answered all of my questions. Very very courteous and friendly. Thank you
I had (3) estimates done on my house for replacing the Evaporative Cooler with an HVAC system. The first estimator told me the HVAC unit that would be installed would not heat my house when the temperature dropped below 40 degrees. The second estimator showed up without a tape measure and wanted me to tell him how thick my outside walls were so he could do a load calculation. The third estimator was from Intelligent Design and he took all kinds of measurements (relevant data, such as the home's orientation, insulation levels, window types, areas of all the surfaces that gain or lose heat, etc) and then he took a vacuum on the entire house with his test equipment. He then put all measurements and data into a computer program and calculated the load. Intelligent Design was very close in price to the other (2) companies but they do much more planning. On the day they were to install the HVAC unit, they noticed that my duct work below the Evaporative Cooler was almost completely rotted out. They replaced 10 feet of duct work before they installed HVAC unit which was at no charge to me and took an extra day. Intelligent Design’s lead tech was amazing. He knew every facet of the HVAC system and had years of experience. He made sure installation was done right. The HVAC system works perfectly. I’m a very happy customer!
Antonio Ubach
8 years ago
We have done business with Intelligent design for the past 2 years. The service personnel have always been very friendly. Todd Sneed came out to perform a few repairs as well as the furnace maintenance, and like previous representatives from the company, he was very knowledgeable, responsive, and an ambassador of customer service. We have been very happy with the service that we have received and would recommend them to anyone looking for a great AC shop in Tucson.
Jordan and Magnum, were amazing. They were knowledgeable and got my AC back up and running. I always felt that they had my best interest in mind for each solution they offered.This company is very well run and Jordan and Magnum are destined for big things while working for ID
Our AC just stopped working. We called our regular HVAC maintenance service but they couldn't get to me for 2 weeks. I called Intelligent Design (found on Google) and JP Pratt came out and inspected our unit and fixed the problem. I will go back to Intelligent Design for all my future HVAC needs.
The tech went over everything with me and showed me parts about to go bad. He cleaned up everything and replaced worn parts. He did a thorough job and I signed up for a maintenance plan (0% interest for 12 months) that helps defer some repair/replacement costs in the future. I am now confident my system will keep working and if it doesn't I have a reliable person to call.I would recommend intelligent design (and have).
Martin Lyders
a month ago
Techs are competent and polite but scheduling is a nightmare. We had first appointment of the day but tech didn't arrive until after 11 am. We had other commitments at 1 and told the tech that. He assured us he would be finished in time but didn't leave until 1:04 causing us to miss an appointment.
Mark S Bickerton
2 years ago
Marty came to check my home for a possible re-pipe. He was very knowledgeable and courteous. He and his helper wore face masks and shoe covers. I will place the estimate with my other estimates and then make a decision. Thank you very much.
Elwood Downey
2 years ago
Unit was installed Aug 2018. Rained during installation and installers were unprepared so water came inside the house, required four buckets to catch all dripping places.A few days later indoor humidity spiked from the usual 30% to 60%. Bread was molding, toilets dripping, atmosphere was clammy. I use an ecobee thermostat which records system state. During August with daily highs of 100-110 the report indicated the second stage compressor only ran a total of 8 hours. I have reported all this trying to convince them the unit is oversized. It is now November but so far they have not acknowledged their error. I fear we will be stuck with a terrible summer experience forever.First time we turned on heating unit in Nov there was no heat. Service person said the installers obviously never checked it because the gas valve was broken so could never have worked. A new one is on order but it has been five days now and we are still without heat, overnight lows are in the 40s and we are all getting ill from living in the cold. I understand parts can take time to procure but I can not understand why heating was not fully tested during installation.It is now Aug 2019, a year later. Last month they finally admitted the unit was oversized, they changed from 4 ton to 2.5 ton but would not refund me the difference in price. Unit ran almost constantly and could not cool below 76. Just received electric bill and it was highest ever living here 11 years. More service visits finally found another defective valve. Unit now does finally cool but humidity still always over 50%.So I give up. I chose this company because of outstanding reviews here. But I have had a poor experience and would not recommend them.——————-It is now May 2021. They have been out several more times since and FINALLY found a defective valve. Replaced and now humidity remains under 50 all the time. So they eventually did come through.
Had damage most likely from lightning storm. Kenny the technician was able to determine the problem, order and install the parts. He was pleasant and professional. Great job.
Our tech was absolutely amazing. Very polite and respectful couldn't have been more pleased
Superior experience; Andrew was very informative, provided a list of heating/cooling options and encouraged us to make a selection with absolutely no sales pressure at all.The installation was accomplished on time. Dustin and his associates did a superb job in record time. We are very pleased with the results!I highly recommend Intelligent Design A/D and Heating.
Everyone at this company is lovely. From Zack to Jared to Justin to Rufus to Marty every single person I have dealt with, including the very nice ladies who answer the phones, has been wonderful. They do great work. Every technician is professional and polite. I would not deal with any other company for my plumbing needs. I definitely trust them to do the work and do it right.
Doreen Dorame
3 months ago
Excellent experience..Alex G , Steve,and James were just great!
darlene kinney
a year ago
Jordan Oliver was amazing. I loved his matter of fact way of presenting my options. The maintenance he completed was superior and he did everything possible to make sure my serviced AC would continue to work at a high level. He genuinely was concerned about my health and the condition of the appliances. Thank you for having such a wonderful employee.
I most recently had the pleasure of meeting two of Intelligent Designs project managers - Stacey & Taylor. Both were very professional & knowledgeable & were able to provide competitive custom quotes for total system replacement for two of my clients.
Meichele Juve
8 years ago
Our tech came out right on time, Kevin was very knowledgeable and polite. he explained as he went as to what he was doing and what he was looking for and why...He also understood why I could not purchase the maintenance plan which was not a bad plan or price... . Thank You
Jason Moyle, DC
2 years ago
Everyone we dealt with was very pleasant and personable. I felt like info was very honest and strait forward. Elmo is knowledgeable and just a good guy in general. Overall great experience!!!
Wayne Woodall
a month ago
Josh provided great advice, but in the end we went with another quality contractor.
Outstanding service is quickly the norm with Intelligent Design. Our tech, Kevin Greene, was very responsive to our last minute to flex our scheduled time. When he arrived he was very professional and took the extra time to show me the units readings and explained what the numbers met. Do yourself a favor make Intelligent Design your intelligent choice for all your AC needs.
Micah Polston
4 years ago
Jake arrived ahead of schedule, and greeted me in a positive, respectful, and courteous manner. He allowed me to explain the problem, in detail, before asking questions or making suggestions. Jake offered to take me through his HVAC inspection, while he was doing it, step-by-step. Afterwards, he clearly outlined several courses of action, the pros/cons (including cost), without trying to influence my decision with his personal opinion. Jake answered all my questions directly, and included specifics (nothing vague or generic). He scheduled a follow up visit to install the required parts. The return visit was just as professional as the first, accommodating my family's schedule and completing work efficiently. I highly recommend Jake and Intelligent Design to take care of your HVAC needs.
Terry Christopherson
3 years ago
Jake arrived with a smile as big as the sun, and in my 58 years of being alive genuinely has such a great attitude, and even after going on numerous calls, had the best attitude I haven’t seen in a long time!! You could tell he was prior military, and showed me there was know mission more important than fixing my AC unit. I only have one small complaint, and it’s the fact he doesn’t look like his picture, he looks so much more like Bradley Cooper...
Lindsay Dudek
8 years ago
Intelligent Air Design did great. The technician was very prompt and extremely professional. I showed where both indoor units where (upstairs and downstairs) and also where the units were outside. He did what he needed to do in a respectful manner (I have 2 young kids) and when he was completed he went through every item on the list individually. His explanations of any problems were very clear and I was able to understand. He offered to schedule someone to have any issues fixed but unfortunately we have a home warranty that Intelligent Air does not work with so we had to go with an outside vendor. We will definite use Intelligent Air in the future.
Laura Fleener
2 weeks ago
My technician Jonathan was great. Explain things thoroughly and was very courteous and kind. It’s hard to spend thousands of dollars on the repair. He made the blow much softer. Thank you, Jonathan.
We have been a customer of Intelligent Design for 8 years, they are extremely responsive and all the technicians we have had service our units have been very professional.
Rebecca Rodriguez
3 years ago
Had Kevin come out to inspect my AC unit that was struggling, as we suspected in April when he replaced a burned out part that my unit would eventually need to be replaced. Kevin cooled down the unit and I was able to continuing using by manually turning and shutting it off until my new unit was installed on Wednesday.Charlie performed my annual furnace inspection/startup 11/8/2019 and fixed a small issue explained that my new unit was safe and running efficient.I've been with ID for several years, there technicians are very knowledgeable, professional as well as a quick response time.I've never been disappointed with Intelligent Design their response time has always been fast. I recently Josiah replace my water heater and shower plumbing, excellent service, professional, polite and friendly.Highly recommend Intelligent Design.Jake was out to conduct my annual check as always very professional, courteous & friendly.Great communication, notice and service.
Elena Villasenor
3 years ago
Answering service got my call and sent a message to the office manager can’t remember her name but she was very friendly and she got a technician out here with in half an hour. Trey arrived and he was professional and friendly, even my German Shepard liked him lol.. he got to work right away and was upfront about what it would cost to fix it..He got our AC unit up and running within one hour or less. Thank you Trey! Awesome service very happy with this company would recommend!!
Sebastian dog pro solis
3 years ago
Very happy with the service we received yesterday from Kage Moynihan, he was very friendly and very professional. Couldn't have asked for better service. If we are in need of your service in the near future we would definitely like to have Kage be our technician. Thank you. Rito & Dolores
Service provided was timely and exceeded expectations. The technician diagnosed the problem, provided a cost effective estimate, and then repaired my appliance quickly. The quality of work provided was outstanding.
Justin Wise evaluated the problem, explained it, did fine work on a tight schedule, respected the property and did a thorough clean-up. I am completely satisfied on all levels.
Chris was very informed and professional. It was a pleasure working with him on multiple plumbing issues that he resolved. He was friendly and helpful. I intend to continue to use intelligence design for all of my homes relevant maintenance, etc.
Andrew Greene
3 years ago
Jake is very professional and truly cares about what he does. This company has a great employee! He spent a lot of time explaining everything that he honestly believed needed to be done to make us happy with our A/C efficiency. We have not used their service yet but I had to leave a quick review so people would know how great the service will be when you call Intelligent Design. We are going to have a project manager come out and talk to us about solar and roof coating so we will not make a decision until then.
Howard Cokeley
9 years ago
We had contacted Intell Design for routine A/C service. The A/C Technician arrived promptly and presented himself in a professional manner. He was knowledgeable and offered constructive advice. He made repairs in a timely manner. Value added service.
Stanley Uchman
4 years ago
Excellent service. Mr. Acosta evaluated our two air conditioners and recommended fixes. His recommendations were clear and concise.
I recommend Intelligent Design for all HVAC issues.
Anthony Launey
2 months ago
Alex Steven Chris and Ben Did a great job installing mini splits in my home - very professional, very knowledgeable and very efficient
They get my highest recommendation
loraine zagula
11 months ago
Jonathan was on time, knowledgable, and efficient in his approach to repairing the problems with my air conditioner. He was friendly, courteous and answered all my questions thoroughly.
Elicia Britton
5 years ago
Highly Recommended! Salesman Taylor Owens helped us choose the correct air condition unit for our house. He kindly walked us through all our options. After we made our purchase, Jeremy Jackson installed our new air conditioner and did excellent work. Jeremy and his team worked quickly and efficiently. They patiently answered all my questions before they left.
Darlene Binkowski
5 years ago
Thank you, Michael Matthews, for the most comprehensive furnace and air-conditioning inspection ever. I was in awe of your knowledge, and with the time you took to inspect and explain every step to me. Never have I experienced that kind of service and attention. If your representation shows the quality of service and products Intelligent Design Air Conditioning and Heating offer, I’m Sold! You are top notch!
Cindy Bethard
2 years ago
I had my kitchen faucet replaced, a recirculating system installed to provide hot water much faster to my kitchen, and repairs done to two exterior faucets. Gabe was efficient and professional. All work was high quality and was completed on schedule. Gabe was respectful of social distancing and all his work was neatly done with all materials cleaned up. And it all works great! I would definitely recommend this company for any plumbing needs.
Intelligent Design is the best!!! I called them at 6 p.m. on a Thursday night after my AC went out and even though it was late they still happily sent someone out to help us. The technician that arrived was Shawn and Shawn was awesome! I would definitely recommend them. Shawn was very friendly, he did not mind me going up on the roof with him to look at the problem (my A/C is on the roof), and he explained everything to me that he was doing while he was doing it. Shawn did not seem bothered at all that he had to come there so late and the work I got was honest, professional, guaranteed, and reasonably priced. I highly recommend them!
Chris Gudanowski
3 years ago
Great experience with Intelligent Design. They installed our new A/C with no problems and when they left the system worked perfectly. The entire team was professional. The techs that installed the unit took great care to not damage anything in the house and kept it all as clean as possible. I would recommend this company to anyone.
I've been using ID for about 4 years. Reggie just finished upgrading my HVAC units. He found that I had two stage units and when properly set up will actually run in a two load mode. He trouble shot the system and found the builder had jetted for natural gas yet I am using propane. After fixing that my units no longer give me problems with starting.Can't say enough good things about ID and Reggie.
Brett Sullivan
a month ago
Don’t use anyone else, Intelligent Design has it covered. Quick response time, get professional folks (Thanks Joshua) and decent prices.
Jason did an excellant job of checking out the AC system. Gil did an excellent job on the plumbing installation. Both techs were professional at all times. If you want the best this the company to go to.
Christopher Raines
3 years ago
Update:Had another visit today and James was VERY helpful at explaining any readings and offering suggestions. A great hvac tech, very courteous and knowledgeable.A week ago we received a complimentary home energy analysis from Intelligent Design. The service representative was very courteous and timely in his arrival. I was impressed with the hardware used to properly determine the energy efficiency of the house. He determined the leakage from the house and then went through with an infrared camera to see where any leaks may exist. His recommendations to deal with the issues were to the point and he didn't try to up-sell me solutions that were not cost effective.I also received a replacement HVAC compressor through this company. The technician was quick and did a great job. They even offered me additional savings to help with the cost of the replacement, it was much appreciated!
garbage truck machines xyx
a month ago
Intelligent Design got me in on a same day basis. They worked late into the night, to assure my AC was working again.
Brenton Kollinger
3 years ago
I requested a system checkup from Intelligent Design and the office staff was very nice and responsive. The tech that came out to inspect everything was very nice, responsive, and also very respectful of my house. I was given plenty of information and pictures to help understand the state of my system.Overall, I had a very pleasant experience and will definitely use them again in the future.
Alan Dankwerth
8 years ago
Purchased their special service package that was offered on Angie's List. Daniel V was the tech who came out to handle the servicing.He examined our 4 year old A/C-furnaces, checked and cleaned the furnaces, installed overflow units, and then field stripped the A/C units. He found that we had a pack rat hotel. The little monsters had eaten the wire insulation and used the blanket foam to build a nest. Had he not discovered the bare wires, we would have been in real trouble as we enter the Tucson summer. Daniel cleaned out the nests,cleaned the coils and repaired the wire insulation. He found that the A/C motors were defective (leaking oil) and made arrangements to obtain replacements. Daniel returned yesterday to install the motors and replace the insulation on all lines leading into the units, as well as installing surge protectors .Daniel went above and beyond in servicing and repairing our units. He is C/S at its best. If he is an example of Intelligent Design's service staff, no wonder they continually get an A rating.As a result of Daniel's outstanding work, we purchased a maintenance agreement and feel that our furnaces/A/Cs are in good handsBTW: As a vet, glad to do business with fellow vets.
Our AC stopped working the day before the July 4th holiday. Jonathan J came to the house within 20 minutes of our call (he was in the neighborhood) and identified the problem quickly. He had to follow up on another call, but returned after this was finished and was able to fix our AC. He was pleasant and professional throughout. Many thanks to Intelligent Design and Jonathan!
Had a great experience with the crew. Stan, Alex, Ben and Chris
Rob Soza arrived in a timely fashion and resolved our cooling issue to our great satisfaction. We are new to Tucson and are appreciative of such great service provided by Rob. We will be using Intelligent Design for all of our HVAC needs in the future.Ask for Rob when making your appointment.
I’ve had a service contract with Intelligent Design for 2 years and I have always been very satisfied with their service. Great communication and professionalism. The technician that was just here to do the bi-annual checkup on my Gas Pack was very knowledgeable and courteous. He explained the results of the unit checkup and respectfully answered all my questions. Thank you!!
Top notch service. Vet owned. In and out quickly. No trace left when the job was done. Technician was professional, both technical and appearance. They did a through AC system inspection and left me with a good written analysis of all specs and recommendations I highly recommend them.
Maurine Weaver
4 years ago
Elmo came to do a routine service check on my system. There was nothing wrong, so no repair was necessary. He was prompt, very professional, friendly, and appeared to know exactly what he’s was doing. Thank you Intelligent Design!
Diane Jackson
9 years ago
I met Andrew, Owner, at the Home Show and was able to set up an appointmentright there. He came to my home and was very informative and explained everything clearly. My units were installed within a few weeks and I couldn't be happier. I have been in my home for 30 years and never saw an electric bill as low as the oneI received after one month's use of my new units. I am THRILLED !!!! What a relief to be able to run A/C and not worry about the cost. Truly, these units are terrific. The installers were very friendly, helpful and neat. You couldn't tell they had been in my home after they left - everything was neat and tidy. Very professional and great work ethic. I was impressed and highly recommend this company.
This is my regular HAVC and plumbing service company. I've used them extensively the past 2 weeks. Nathan replaced my kitchen sink, faucet and disposal, great job.And many thanks to Kyle and Taylor for the New HVAC unit, and to Kage who kept us going with the old unit.
Did a very thorough job cleaning my air vents and made sure to clean up after themselves too. I will definitely be using them again when it's time to clean my air vents.
Found a leak in our attic unit at 9:30pm on a Sunday. Called the company that night, and scheduled a time for someone to come out the next day. Terry was our technician, and he kept me informed of his ETA. He let me know when he was finished and answered all my questions. Very respectful and kind.
Terry Shank was outstanding thoroughly troubleshooting, evaluating, educating and beyond. I would give him 20 stars if I could. We will be using Intelligent Design in the future.
ken guglielmo
8 months ago
I decided to go with mini splits after my problematic central air quit working properly. I decided to go with the Hessaire which had a seer 23 rating. The company I bought it from, local, raked me over the coals for installing it my self. The first company I had come out to vacuum and charge the lines were indignant that I had done it myself.IDAC came out treated me with dignity and respect. They checked over the system, made sure a fitting leak I had found had been repaired properly. They were professional and courteous. They gave me some tips for my next installation. For DIYers who cannot find companies to service your installation using this company will be a pleasure. For those who cannot do your own installation give this company a call! They are so courteous and truly treat you like a customer!!!!!!!!! A rarity in this day and age.Ken
Conducted thorough inspection of entire plumbing system.
Communicated results in a very professional manner.
DeeAnne Gibbons
a month ago
Joshua was a delight, he came, he diagnosed the problem and got the job done with lots of hard work and knowledge. Thank you for an excellent service (emergency) call. I want Joshua on all my calls! He replaced my Hot Water heater. Thank you Joshua!!
We had a new water filtration and softening system installed. Company was responsive to our questions, quick and professional during every visit.
It speaks volumes that I was willing to sign the dotted line on a relatively large expenditure for my house when it wasn't really needed, but that is exactly what happened with Intelligent Design. Let me tell you how this came about.At a recent Home Show where I was volunteering (only noting as I was not there to shop), I had taken a few minutes time to walk around the show and see what was there. Nothing really stuck out to me until I saw the large sign for ID advertising TEP rebates for HVAC replacements. I had not heard of this prior, so stopped and talked to Lance, and was immediately impressed with his professional attitude and ability to answer my questions without pitching anything. We set up an appointment for him to come out to my house and do an energy audit to see where I sit.Fast forward to our appointment, and Lance shows up and takes detailed measurements of my house, windows, and information from my existing hvac unit. He then did a blower door test (used a giant fan to create a slight vacuum in the house) and came up with an overall energy readout for my house. Never in any of this time did Lance talk about sales, and in fact challenged me to give him a reason why I should replace my system (I have a fairly energy efficient house and a PV system). This was one of the most important parts to me, as he wanted to make sure this upgrade was worth the cost to me. A week later Lance was back at my house with three options and an idea of how much energy I would save a year based off my energy used/generated for the prior year. We actually downsized our compressor as the efficiency of the new system didn't require such a large tonnage as I had at the time.The install itself went without any hassle. The men arrived on time, took care of everything, explained my system to me in detail, and spent a solid 30 minutes adjusting each individual register (I have 13 in my house) to make sure the flow from each was balanced, which was one of my main complaints about my old system. The installers left no trace of their having completely reworking my hvac system, and were also just as nice and professional as Lance before them. About a week later Lance was back to inspect their work and to complete a second blower door test to confirm an increase in efficiency in my system.Though it hasn't been hot enough yet to turn on the A/C, we are already seeing benefits in the updated electronics for fan circulation and the optional air purifier we had installed. I have no doubts that I will also see lower energy use once the summer hits, and have no worry about the quality of system I had installed. I would definitely recommend ID in the future, and intend to be a repeat customer for all hvac needs.
Crystal Barragan
4 years ago
These guys are awesome. Gabe showed up on time. He was very polite, kind and had my gas and water leak fixed up in a timely manner. Great warranty's and quality workmanship. I will definitely be using Gabe the plumber for life.
Donna Gifford
2 years ago
Brent and Brandon were courteous, efficient and professional. Will definitely use again for healing, ac and plumbing maintenanceAlex came out to fix a problem. He was thorough, professional and fixed it!Shawn was courteous, knowledgeable and pleasant. Great service.This company hired the best and most courteous staff. Kudos to Kage!
Intelligent Design is an excellent company that employs the most personable, professional and proficient service people. The two service people, James and Trey, who have performed the maintenance on our system did an outstanding job and were very knowledgeable about all aspects of our system to be include the warranty.
Bill Waletitsch
4 weeks ago
Samuel was professional, prompt and thorough with his work. He gave us a thorough review of our HVAC SYSTEM . We’ll continue to use Intelligent Design for all of our HVAC, and plumbing needs.
We needed some preventative maintenance done on our 14 year old system. Danny came out the next day at the promised time. He took the time to show us the various components that needed replacement, cleaning and adjustment. He then performed the work quickly and professionally, and at what we felt was a reasonable price for the service provided. We should be able to extend the life of our systems thanks to Danny’s expertise.
I panicked today when water started coming up through my floorboards! I found Intelligent Design via Google and their reviews were good, so I called. Justin was here two hours later and my water heater had been replaced and put up to code within hours. Justin explained everything to me; he was very nice and patient with me. He made me feel like me and my family were important; worthy of his time even though it would take him late into the evening. I am so grateful for the new water heater and outstanding service!
Far to many details to discuss ..I’m a realtor and I set very specific expectations with this vendor well before service was rendered it took 10 days lead time to get vendor on property none of the instructions were followed there was a blatant bait and switch tactic used by the money hungry tech a lot of dismissive arguments. Spoke to Managment thinking all was going to be corrected was promised a reschedule visit and invoice knowing that time was of the essence for an inspection as the home was under contract and the repair to a/c was directly related to the success of the inspection .No invoice was sent until today 4 days later and no follow up rescheduled appointment and no specific verbiage was included in invoice as discussed .... haha basically NOTHING was as discussed this company is horrible and I work with a lot of vendors day to day in my profession ...this was a cursory level recap of the situation many details were left out to try and sum this up quicklySpend ur money with any other company
What a great experience!Paul came over, with a heads up text and confirmation call 20 minutes before arriving. I love that. When he got here, he kindly, efficiently, and very skillfully managed the problem with all four of the mini splits in our home. He then took a moment at the end to reorient me with how to use our remotes for these units. Stellar repair experience -- Thanks for everything Paul!
Taylor did an energy assessment of our house and identified a number of potential areas of improvement. No hard sell, just very knowledgeable and professional, with a good explanation of pros and cons. Will definitely use them again.
I just want to let everyone know, this Company is Awesome! I bought the $55 promo on Livingsocial & can't believe how above & beyond they went.The tech was very professional and well trained. He Inspected & cleaned my unit top to bottom telling me what I should consider fixing soon before a costly repair comes. After the diagnose, the tech left my home and a wire must have come loose from the panel you remove to get to the air filter which made my AC blow warm? I called their office & not only was it fixed but they also repaired the most costly part on the house ($366.00)! The would not take $$ from me to go halves or anything. They were more concerned about the inconvenience I had and wanted to make sure I trust them in the future. Talk about INTEGRITY!!! Who does that? So that's why I'm letting everyone know, if you need an expert company to service your HVAC system, I recommend Intelligent Design Air Conditioning and Heating! Thank You guys! 8|
Daniel Horton
6 years ago
I just had Jr. from ID to my condo to fix my ac. He was knowledgeable, fast and solved the problem. He also went the extra mile and found that the part was still under warranty, so all I had to pay was labor!!! Great attitude and super helpful
The company responded to our call on a Sunday evening very quickly and arrived as promised first thing on Monday. Robert was very courteous and took time to explain details of his assessment allowing us to make an informed decision about the repair needed. We are very pleased with the service we received.
One of the finest service experiences I could have hoped for. Fantastic personal service by an expert who explained everything perfectly and who was able to offer exceptional value on the purchase of a new unit we will install early next spring. YOU SHOULD DEFINITELY GIVE THESE FOLKS A SHOT AT ANY HEATING/AC SERVICE YOU MIGHT NEED OR BE THINKING OF.
Irina Teremshonok
a month ago
This was a pleasant experience, Chris was very professional and inspection went well.
Chris Jeschor
10 months ago
This company lives up to their reputation. From beginning to end they were knowledgeable, thorough, professional and all around pleasant to have in our home. We love the even heating and cooling of our new heat pump. I highly recommend Andrew Dobbins and his crew!
Our time with Intelligent Design was nothing short of fantastic! Normally, I am not one to write a review on work done at our house, as most prior experiences have ranged from very poor to just average with nothing worth mentioning. However, our experience with Intelligent Design was so exceptional, that I felt I needed to provide a review so that others out there in need of their line of services can have renewed hope in the standard of service provided in Tucson.We had one of our old AC units replaced by Intelligent Design about a year and a half ago, and from that experience had signed up for a Maintenance agreement with them to monitor and check all our units and water heaters 2x a year. Early in the Winter we had to undergo a complete roofing job by a different company, which was a very problematic experience. They had to lift move, adjust all of our units while working on the roof and put them back. Intelligent Design called to schedule our maintenance apt in preparation for the Summer ahead last week, and showed up on time, and began their review of our systems. Not only did they provide valuable information on how the units were handled, and took pictures showing the issues they discovered, but also took the time to give us pictures of other concerning things that they noticed up on the roof that were not put back or sealed appropriately. They provided a clear list of concerns with supporting pictures to make our decisions. The service people were extremely informative and helpful.Because 2 of our AC units were very old and on the verge of end of life, the owner of Intelligent design stopped by to discuss our options and financing available should we pursue some replacements. We decided to move forward with replacing the 2 outdated units, as well as our water heaters that we have known have been on the edge of dying on us.We had a crew of about 6 gentlemen show up for the Duct Cleaning/Sealing and AC replacements and re-leveling. In addition to 2 other gentlemen for the water heater replacement. All of them were extremely courteous. They took extra care with covers for their shoes, and carefully moving furnishings, as they worked throughout our home. I work from home, and had minimal disruption to my day as they quietly worked around me in my office.They spent the entire day doing a very large job, but were always respectful of my husband, myself and our two dogs. At the end of their work in the house, they vacuumed and dusted all the rooms that potentially got dirty by the Duct cleaning and sealing. Even though they did a fantastic job of keeping things clean as they worked, they made sure they left nothing behind.Toward the end of their work here, the owner again stopped by to make sure we were satisfied with the work and go over any questions and concerns we might have had. Just another example of the exceptional quality of service provided by this company.I would highly recommend Intelligent Design for any AC/Heating and Plumbing work you might have. I know I will continue to use them any time I have need of their services, and have a 10 year maintenance program with them for servicing our units for the next decade.Again, I would like to personally thank Andrew as well as every member of the crews that all worked in unison to provide this service for my home and my family. You’ve restored our faith in contractor work here in Tucson.This is a company that goes above and beyond
Marin Anne Tancas
a month ago
I finally had to replace my aircon unit and did not hesitate to contact Idesign. Mr. James Cavanaugh, explain everything to me and showed me all the options and helped me apply for financing and was approved on the spot. The Lifetime Warranty assured me that my home will be covered and taken care of by Intelligent Design Airconditioning and plumbing.
They got out here as soon as they could, and Jordan was very polite, professional and kind. He let me watch what he did so that I understood what he was looking for. The fee for coming out to perform a check was very reasonable. Thank you!
When you spend the money on a very nice HVAC system it is important have it properly inspected and serviced if needed. We love the system we purchased from Intelligent Design years ago and appreciate the semi-annual inspections. The techs are amazing and seem to treat our systems like it is their own.
Intelligent Design Air Conditioning is a phenomenal company which is both trustworthy and honest. They place a special emphasis on customer service and it shows. They employ only the finest of technicians who definitely prove themselves. For those who only care about the cheapest price, Intelligent Design may not be the right fit, though rest assured they are the very best.Jake was the technician on the latest service call for my residence and he was most excellent. No pushy sales tactics. Just talent and honest, upfront options. Throw in his expert problem solving skills and the winning combination can’t be beaten — at least not for my dollars.Now, lest one think I may be a plant for Intelligent Design, they aren’t perfect. No one is. But anytime something hasn’t been flawless (which has happened, though rare), Intelligent Design has made it right.
Patricia Healey
a year ago
I am very impressed by the level of service Intelligent Design provided. Their customer service is excellent and their technical staff are very knowledgeable, capable, and courteous. The project lead, Justin Wise, communicates well and keeps us apprised of progress. I feel like we are in good hands.
Yvette Driscoll-Roos
3 weeks ago
Intelligent Design is a professional company with pleasant and knowledgeable individuals. Samuel Toles was very thorough and kind. He gave me the opportunity to ask questions and reviewed my A/C unit with me via pictures and explained the system. Thank you 😊
Susan Williams
a year ago
Within an hour of my call for service - my air conditioning system died and it was 90 degrees in my house - Kenny arrived at my house. In less than 2 hours, the problem (condenser motor burned out) was diagnosed and repaired. Kenny was extremely polite, very professional, and answered all of my questions in a way I easily understood. THUMBS-UP to Kenny and Intelligent Design.
The quality of work was absolutely amazing. The plumbing technician Josiah, went out of his way to make sure the problem was fixed before he left. He was punctual, attentive, and very knowledgeable. We will continue to use Intelligent Design for our plumbing, air-conditioning and heating needs. This is a great company to do business with. They do not try to upsell. They are not used car sales people, they are true professionals
Betsi Meissner
a year ago
JP arrived to check out some issues regarding incomplete cooling. After many hours, a coolant leak was finally found and parts will be ordered. Since it’s already in the triple digits, I am very grateful for his attention and diligence, and am looking forward to a completed job in the near future. JP was knowledgeable and very personable.
Albert came out to flush out our hot water heater & check the sewer line.He performed both tasks quickly and efficiently. He was pleasant to talk with and very courteous.Elmo and Kevin arrived a short time later to perform a maintenance check on our AC system. They were also very polite and took care not to track mud into the house. They did an excellent job checking the filter and equipment.All arrived within the window of time expected. We highly recommend this company based on previous and current experiences.
Peter Santaniello
4 years ago
The guys came by and did a maintenance check and found several things needing to be fixed. I didn't pull the trigger on the work, but feel that the estimate was complete and fair, and thankfully without shameless upselling (as I see with many other service companies these days). They may be hearing from me after the holidays. . .:)
The lady who answered the phone was friendly and helpful. I was able to get a same day appointment for a few hours later. Marty called to let me know he was on his way, and did a great job when he got here. He explained everything to us, and got everything done quickly. He was professional and so nice. I’ll definitely use this company again!
I called Intelligent Design after finding them on the web. Often times as a consumer we experience a wide range of quality when calling a company on a whim without someone recommending them to us. That being said, Jordan O. was my technician for my AC maintenance visit, and I was almost floored at how excellent he was. Jordan was a pleasure to talk to, incredibly knowledgeable, explained the entire process to me as he was working through it, and left me with knowledge that I would never have received on my own. The customer service experience that Jordan provided is beyond impressive, and it left no doubt in my mind that this is the company I’ll be calling for any of my needs in their scope of service going forward.
James Tjornhom
2 years ago
This was a great experience and very educational. Eric Lawler was very professional and helped us a great deal. He identified several red issues and corrected them. We signed up with the service/maintenance contract. Hope to do more business with this company in the future. I highly recommend this company. They are first class.
Tyler Doughty
4 years ago
Kevin was very helpful and honest about assessing my aging ac unit. Had him perform a routine check up andawas very pleased with the service. I will defidefini use them again, specifically Kevin. Great experience!
carol stevens
8 years ago
Paul from Intelligent design out to do a checkup on my unit. From the initial phone call to set up the appointment to Paul's arrival, I have been impressed. Paul arrived in the allotted time frame looking professional. Explained everything that I and preventative things that I could do to keep my unit running.
Intelligent Design was willing to schedule our appointment on a Saturday to discuss a new unit for our home. They were very professional and knowledgeable. They let us know our options and answered all of our questions. Later that week the technicians came and installed our unit during the hottest part of the day. I would recommend Intelligent Design to anyone who needs an AC or maintenance work on their existing unit. They do everything they can to get their customers back to cooling their home as soon as possible.
Gerardo Guzman
2 years ago
Larry came over to discuss an estimate for a new AC unit for my home. Aside from Larry being professional, he thoroughly explained everything in detail and so that anyone can understand. We had great conversation while discussing the business at hand and I've had nothing but great and positive experiences with people from Intelligent Design. Thank you Larry for your great mannerisms and your thorough explanation of everything.
Debbra Cottrell
a year ago
I highly recommend this company and their personnel. Service technicians were very knowledgeable and friendly. My a/c unit is running great. Everything and everyone is tops in my book. Service check on my heater went flawlessly. Service on my hot water heater was done very efficiently. Every Person I have spoken to or worked in person with are fantastic. Highly recommend this company.
The team arrived on time for both appointments, communication was thorough, they gave a fair assessment of repairs needed and completed them professionally.
Joyce Stratton
a year ago
Both kitchen and bathroom drains were cleaned out, new facets put on bathroom sink and new spigot installed in backyard. It’s so nice to have everything working again, no more clogged drains or leaky spigot.
Paul Matthews provided exceptional service trouble shooting the issue and fixing my A/C at an affordable price. This company goes above and beyond with their knowledge, expertise and customer service. I highly recommend you make the call to Intelligent Design for your heating or cooling needs.
Paula Schlittenhart
4 years ago
We had an outstanding experience with our technician, Jake. He was knowledgeable, professional and explained all of the work performed in detail. We have had our share of bad experiences with service technicians, it was a pleasure to deal with someone like Jake.
Terry Browneller
2 months ago
Jake Middleton serviced my two A/C systems today. He was both polite and knowledgeable. Jake explained to me every step in the process and checked out both systems thoroughly. A good representative for Intelligent Design! I will ask for him by name for my next service.
Terry Browneller
Todd was very friendly, patient and diligent. He was on time and completed the repair quickly and cleanly.
Jennifer Niles
2 years ago
They installed new solar air conditioners in July. They did not seem to be cooling as fast I thought they should be. I called this morning and they sent out a service tech. Charlie was very professional and explained the system and how it operates with detail. We have 2 systems, one upstairs and one downstairs. Charlie figured out that the system was not programmed correctly, it is a two stage system but was programmed as a one stage. He changed it and I could immediately tell a difference. He was super knowledgeable and helpful! Excellent service!
With the summer approaching, I wanted to have my AC unit looked at and called Intelligent Design Air Conditioning and Heating in Tucson.They were quite polite and professional over the phone so I set up an appointment.A tech named Daniel V. called as he was on the way out and arrived at my home right on time.Daniel was extremely knowledgeable and answered all my questions in a way that made me understand exactly what was going on with my AC unit.I went with his recommendations and couldn't be happier with his service as well as my experience with Intelligent Design Air Conditioning and Heating.Moreover, I went with their service plan and would surely recommend their company as they were honest/truthful across the board.Paul Laudati
Intelligent Design Air Conditioning and Heating was suggested by a contractor working on my parents house after another heating and cooling company failed to come through. I had received another bid from a third company but felt the cost was somewhat high so I reached out to Intelligent Designs. They were extremely professional from the very first minute they walked into the house and that carried through the entire project. They help me pick not just the right furnace and slight upgrade to my air conditioner for my house but also worked with me so that it fit into my budget. The install team did a fantastic job and then spent the extra time walking me through how to use my new thermostat. This was the first big thing I've had to do to my house since buying the house in 2004 and Intelligent Designs made it effortless and enjoyable! I would highly recommend this company to anyone who is looking to update or fix their current heating and cooling systems!
Had a shower that wouldn't stop running. They were able to come out quickly and fixed the problem. Ryan was very knowledgeable and did a good, clean job of repairing our shower. Would definitely call them again!
Mark Ronquillo
a year ago
Called late PM. Spoke to Zach and was able to get us scheduled for the morning. Stryker came out found the problem and was able to get parts. He was able to fix by early afternoon.
I never had anyone teach me so much g about how and why they were doing what they did! I felt confident that I got the best product for my needs and that it was done correctly. I received cheaper quotes from other companies, but didn’t want to settle when the quality here was so good. Peace of mine was worth every penny AND we will be saving money for years now!
Initial service man, Elmo, was prompt, professional, courteous, and fully explained (with photos) what was going on with my 20 year old RUDD unit.Salesman, Larry, on the other hand... Pushed hard to make the sale and was not professional... quoted me a crazy high price for a new system. Did not go with ID, because of that.
Kevin Green Came & checked out our air conditioning. He is very nice & knew exactly what he was doing. He did the 21 point check very thouroghly. We really like him a lot. He checked out side & the filters too. We really like Intelligent Design.
Scott Tiernan
4 years ago
Our air conditioning went out on a Friday, and they arrived on Sunday (during summer, so great response time!) The tech inspected our system, tried several things to get it running, but knew it was low on refrigerant.Knowing we had a home warranty and money was tight, he advised us that having him repair and fill would be very costly compared to warranty service. The service fee he charged was reasonable, and was worth the service received. Definitely would call again!
Christine Cosby
10 months ago
The serviceman was prompt and professional and knowledgeable in his field. He went above and beyond to meet our needs and was able to show us the problem quickly and offer a reasonable quote for repair.
Called around on a Saturday evening, these guys were able to have a tech to my residence within a few hours, a feat other companies couldnt match. Danny the tech was very thorough and professional and had my issue resolved in an expeditious manner. These guys are solid and have earned my repeat business.
I will definitely be using this company going forward. The techs were trust worthy and honest. They were focused on teaching us what was wrong and how we could fix it, as oppose to trying to sell us things that we didn't need! Whatever you do, DO NOT USE Rite Way. They will rip you off and try to sell you new units!!! I learned my lesson the hard way!
Andrew Haines
5 years ago
I was very impressed with these guys. I requested a quote through Yelp and received a response almost immediately. They arrived on time and were quick in giving me the quote. I scheduled the work for the next day and they did a great job. I had tried to do some work myself beforehand and they graciously fixed my mistakes for me. While fixing my mistakes they instructed me on how to do it correctly, also giving me tips on maintenance. I highly recommend Intelligent Design
Jeffery Crandall
3 years ago
Elmo just came out for my regular system check on the heater. As always his service was exceptional. He is knowledgeable and personable.7 months earlier reviewElmo came out to find out why my fan didn't shut off. He ran several scenarios and traced down the wiring, explaining the entire process to me. He found the problem and fixed it in a short time period. Very personable, like all the intelligent design folks. I'd be happy to have him help with any future problems.
I had a leaking cold water valve to my washing machine and called this company. They were professional and courteous and the plumbers showed up later that day. They glanced at the water valves and said the whole system needed to be replaced (both hot and cold) and quoted me $553. I had priced valves at home depot and they run about $50 so I couldn't figure out the $500 difference. They said theirs were commercial grade but I still couldn't justify the difference. I refused the service and they wanted to charge me $89 for coming out. I had specifically asked the charges when I booked the appointment and was not told about this fee, so I complained and they waved it. I then googled how to fix a leaking valve and it turns out all I needed to do was tighten the stem valve. Fixed! No cost. The plumbers who arrived didn't really assess the problem, just plugged in leaking water valves into their iPad and came up with the ridiculous price. If you refuse, you're out $89. Beware of this company!
Gabriel, a plumber from Intelligent Design, came out to assess a severe low water pressure problem with the whole house. There was no leak found between the water meter and the house, but Gabriel dug up the water meter and found a rusted connection and shutoff valve.The pipe and valve were replaced the next day, and we now have good water pressure. Great job Gabriel! Very professional yet friendly and kept us informed of the progress in timely intervals.Would love to work with Gabriel if and when we have any further need of his assistance. Highly recommend!
Jonathan Snyder
8 years ago
We had an AC unit on it's last legs after 13 years of hard use. After their tech looked over the old AC and made the recommendation to get it replaced we had their manager out to review options. We chose an AC best for our needs and they installed it within days. The install went smoothly, they made quick time getting everything set up, and we could tell the difference between the old and newer (more efficient) unit. They provide a maintenance contract that ensures smooth operation, and were nothing but professional and helpful.
I put in an inquiry online for plumbing service and got a call the same day as well as service scheduled the following day. Gabe showed up in a timely manner and was very professional. He explained the issue, laid out all my options for repair and had it fixed within the hour. I would definitely use this company again. Great service.
Ronnie Pfeffer
5 years ago
I had a problem with a hot water heater and called Intelligent Design. They sent John out for an estimate and he came the next day to do the work. He was on time arriving, finished on time and did a great job. He was very neat and cleaned up after his work. He also replaced a kitchen faucet that was leaking. I recommend him and Intelligent Design highly.
Rob came out for the inspection/tune-up on our AC, he was respectful and professional and I would recommend him for any work needed on heating, air conditioning or plumbing. We purchased the 5 year maintenance plan and will get inspections every season plus 24/7 service if needed.
Elmo did a heating inspection for us and, as usual, was efficient and thorough. He's the one I trust to keep my old HVAC going.
James knows his business and it’s very helpful in trying to solve my issues. He provides excellent service.
The company was responsive to my needs. The technician, Michael, communicated well, explaining and showing me what is wrong with my AC unit, and demonstrated the problem was fixed after replacing a bad part. He was knowledgeable and answered my questions. He was professional and thorough.
Brent was an excellent representative for the company. He was professional, yet friendly; had that next door neighbor relaxed way about him. He spent as much time with us as we needed which was a lot, and we never felt pressured.
The tech just left and I am very pleased with his professional presentation and the suggestions that he made in an effort to deal with breathing issues of my wife's and to help protect our investment. This is the second tune up I have purchased and I fully intend to continue using Intelligent Design for my heating and air conditioning needs. It is refreshing to do business with a company that understands the concept of fair and honest dealings. Thank you Jeremy.
David Buckway
8 years ago
I had a new AC and Furnace system installed by Intelligent Design three months ago. The service I received from them was outstanding. Neal came out to service HVAC units, he was on time, polite and helpful. I have been very satisfied with all of the work they have done for me.
We replaced our swamp cooler with AC from Intelligent Design a few years ago. It works great and service including our annual check this week have been excellent. Eli was great! Communicated what time he would be arriving and answered all of our questions. Very friendly and professional service.
Marty was great, I am looking to have a whole home water filtration system installed, he explained everything competently in a manner easily understandable. He explained all my options. Price is high and low and which he feels is best for my particular house. If you are looking to have the same filtration system installed I suggest you use Marty.
My AC went out on a Sunday night. I called Intelligent Design and James came out on Monday. He was very nice and knowledgeable. He showed me all the test and what they meant. He gave me the pros and cons and pricing to fix the 15 year old unit and the pricing for a new unit. Most companies take 2 weeks before the new unit can be installed but as an emergencies I got it installed the next day. Don't call anybody else for any heating. AC, plumbing or electrical. They will not pressure you to buy something that is not needed. They are very caring and trustworthy. Thank you James and thank you Intelligent Design.Today Tuesday Alex and Steve came out to install my new HVAC system. They were both very nice and professional. They explained to me everything they were doing. They were both extremely knowledgeable on the system. Alex kept me updated on their progress and any issues that arose. It was so hot and they both always had a smile and something nice to say. Great job Alex and Steve. Thank you both. Alex discussed with me the benefits of Aeroseal and we will be doing that in the next year. I would recommend these two as employees of the month if you do that because they both went above and beyond just installing my HVAC. They made me feel appreciated and they told me they appreciated me. When an electrical issue came up. They got the master electrician to come out. They also made sure I either got a portable ac unit if the electrician couldn't fix it or if no portable unit available put me up in hotel since the house was over 100 inside. These two care about their customers.Even though it was after 7 pm the master Electrician Jordan and Magnum. They promised me they would fix the wiring and get the unit working and get the house cooled down. Within 20 mins they had it fixed but they didn't just leave they wanted to make sure the unit didn't stop working. They saw how hot I was with the house at 101. They were so concerned that I had been without AC for 2 days. Jordan and Magnum are exceptional technicians who go way above and beyond their duties, they actually care about what the customer is going thru. Thank you Jordan and Magnum.Adele
Lora Michelle Key
2 years ago
Elmo is the reason I have stayed with this company for over 6 years. The company is wonderful but Elmo is just the best. They do not try to force repairs or sales but they do give you the option. I always feel better when they come to give my heating and air a time up and repair.
Patricia Martin
9 years ago
I found Intelligent Design on the Internet and chose to use them to tune up my AC system. I chose them because they are the highest rated on Angie's list and google and they have no BBB complaints. The technician showed up on time and he was very clean and neat there was no mess left behind. He found that a capacitor needed to be replaced and I decided to do that with them. Later the owner came out for me to show me the routine service plan they offer and I am now on their club membership. I sit on the board of my HOA in a community of mostly elderly and I am now going to be referring Intelligent Design to all the home owners in my community. I am very happy with Intelligent Design and I recommend you try them. They are a company you can trust.
Sharon Hendrickson-Pfeil
11 months ago
Jonathan was prompt, courteous and did a nice job with maintenance. He suggested a surge protector, which made sense. He also removed the old filter. We will definitely use Intelligent Design again.
Eric Lawler, the Service Manager, actually responded to my call on the same day that I made the call. No other company could respond the same day! He immediately went to work and found that I had a bad compressor capacitor. He replaced that AND added a start-up kit, then washed down my coils for me (which no one had ever advised me to do regularly before). My house is now cooling down nicely! Eric offered me a 10-year maintenance plan, and with a 15 year old system, I jumped at the offer. They will check my system out twice a year, and the maintenance plan includes ALL kinds of other benefits. PLUS, he waived the cost of today's repairs with the purchase of the maintenance plan! We couldn't be happier, and when it's time to replace this system (probably sooner than later), we'll be contacting Eric again. That maintenance plan? It rolls over to our new system! Woohoo! Thank you, Intelligent Design!Didn't want to delete my previous review, but just had a (free) service call by Neal to make sure my system was up and running efficiently before we have to turn on the heat. This was a service that is included in the service plan I previously bought. Neal has only been with the company since April, but he knows his stuff, and he was super friendly. SO GLAD we found Intelligent Design! And when it's time for a new system, they will be the ONLY company we call!
Adorable Art for Baby
8 years ago
After careful research of several local HVAC companies, their products, services, prices and professional reputation...we selected Intelligent Design Air conditioning and heating to seal our duct work and replace our aging home heating and cooling system. We are so glad we did.This company provided us with world class quality products, service. The sales people (Andrew and Lance) were extremely knowledgeable without being pushy. Their installers (Jesus and Eddy) were were absolutely professional in every regard. They were competent, courteous, and respectful of our home and property. Throughout the removal and installation process, they were efficient and kept us informed as to the progress.When they discovered a deteriorated duct in the attic, the company generously replaced it at no additional cost. The subsequent improvements in our air quality, noise level and efficient heating and cooling circulation is tremendous. The owner Andrew Dobbins and his leadership team genuinely care and they will prove it.I cannot say enough to give this superb company the praise they deserve. I would absolutely hire them again and wholeheartedly recommend them to all my family and friends.
This review is for the plumbing division of Intelligent Design. I had a plumbing failure at a rental property that caused massive damage to the house. The intelligent Design technician (Albert) gave me an estimate to repair the failed plumbing only or a complete re-plumb of entire house. Based on the age of property and high probability of future failures, I elected to have a complete re-plumbing of the house performed. Albert was great! He started the work immediately and worked long hours to get the job done in 3 days. I like to know what is going on and Albert cheerfully answered all of my questions and kept me appraised of how things were going. Intelligent Design is a Rosie on the House certified contractor and they lived up to those high standards.
We were very impressed with the 2nd opinion visit we had today regarding the issues we had with our air conditioning and heating units. The technician was not only prompt, courteous, well informed but patient answering all of our questions. We found this company on our last visit to Home Depot. Would definitely recommend this company.
had a leak in the input pipe to the water softener system. Rufus arrived in a timely manner, assessed the situation and within 5 minutes had the leak fixed. Rufus was very professional and effective in his visit.
All the plumbers we have gotten from Woods plumbing have been very fast and professional they are all very knowledgeable and I try to use this company whenever we have a leak.
Trindade Manny
5 days ago
This was my first time calling Intelligent Design. From the initial conversation to to schedule the visit to the technician’s inspection, I can confidently recommend this company. Michael Matthews arrived in the scheduled time window and assessed my system. This was supposed to be a second opinion since I’ve got a maintenance contract with a competitor; however, the Michael’s service and expertise were top notch and superior in every aspect when compared against the company I currently use. Needless to say, I am switching to Intelligent Design and will request Michael specifically. Thanks again for listening to my concerns and taking care of me!
michelle kinney
8 years ago
Kevin Greene from Intelligent Design serviced my air conditioning unit today and gave me tips on how to make my unit work more efficiently. He arrived on time and completed the work quickly. I had other plumbing questions and he was kind enough to answer all my questions and is referring me to the correct department. I love this company, I trust them and they get back to me quickly when I call.
Becky Mosburg
8 years ago
We can't say enough about Intelligent Design's product, service, and professionalism. The company came to our rescue after we already had a contract for a new A/C unit with one of their main competitors. The competitor was seemingly unprepared for the volume of business in June and we were advised our new unit couldn't be installed for four weeks. We have an evaporative cooler and thought we could make-do. A week later our house was 90 degrees and our two very young children were not tolerating it well.Despite having put down a deposit with the other HVAC company, out of desperation, we made a call to Intelligent Design. They were sympathetic to our no cool situation and sent Derrick out to our house an hour later. Derrick reviewed our contract for the unit we had purchased from the competitor and then offered us a better unit at a better price. He was shocked no one from the other company had offered to bring in portable A/C units, so he called his boss and had two portable A/C units sent right over. They were up and running within the hour. Our installation for the new unit was scheduled three days out, which Derrick apologized for since Intelligent Design usually tries to fix no cool situations in 24 hours. We couldn't have been more thrilled considering our original install date from the previous company was still three weeks away. When the installation manager for Intelligent Design arrived that evening to take measurements, he advised us that if they could get a team to our house any sooner, they would do that. Sure enough, I received a call from him the next morning notifying me that our new unit would be in the next day. It only took 48 hours from my initial call to Intelligent Design until our house was nice and cool with our brand new unit. We were so thankful!The installation process went very smoothly. A team of two technicians arrived on time the morning of the install, introduced themselves and got to work. They were very professional and answered my questions. They were respectful of my home and the fact that I have two children under three who would be napping periodically and did their best to accommodate that. After installation was complete they got the unit running and instructed me on how to use the thermostat. They then thoroughly cleaned up their work area prior to leaving.Since our new Lennox unit was installed last month, we have had no issues at all. We couldn't be happier with the service we received from Intelligent Design. We had been a loyal customers of their competitor for the past five years getting biannual maintenance for our old A/C and evaporative cooler. After this experience, I am now a loyal Intelligent Design customer and will heartily recommend them to anyone who needs HVAC services. A+!!!
I would like to thank Intelligent Design for having the most competent Service Tech’s and Plumbers in the industry. In 2013, I purchased a new gas pack unit. From that time until the present, I have been very pleased with the service that I have received from them. Today, Elmo just found and ordered the replacement part my unit. He was very polite, thorough, knowledgeable and caring.We as the consumer are very quick in responding if things don’t go well, but often times fail to recognize a job well done. Small business in Tucson is the backbone of the community and I believe it should be recognized more than it does. It is for this reason I am writing this review, thank you again Intelligent Design!Ralph Kelley 5/8/20
Intelligent Design is the best AC company I've ever worked with. All their employees have treated me respectfully and professionally. O wouldn't go to anyone else.
Ryan Kreitner
8 years ago
Awesome service from this company! The tech was at our house on time. Was very knowledgeable and explained everything he was going to do and even went beyond what the call was for and gave the unit lookover and noticed some minor issues that could be bigger problems in the future. He was great about giving information on those future problems that could arise and how to get better life out of the unit or what may need to be done to correct the issues. Very friendly, true integrity! I would recommend this company to anyone!
Justin and Nathan repiped my entire house. They were friendly, professional and got a huge job done in a timely manner! They made an unpleasant situation into a pleasant experience. If you have to repipe your home, I highly recommend this team!
Jordan was great. On time, professional and informative.
Very happy with this company.
Would highly recommend.
Their technician (Kage M.) was very informative and professional. He was able to explain the work that he was performing and responded to our request for service within 12 hours of our initial phone call for service. He had our unit repaired and working again within a hour of when he showed up. I would recommend Intelligent Design to others.
We have been fortunate multiple times to have same day emergency service. New units installed a year ago. Every component working as promised. Excellent staff, install/service/admin. Highly recommend this company.
Shannon Paterson
3 years ago
Very happy with the professionalism from start to finish. The intake call was immediately passed along to dispatcher who contacted me quickly and set up an appointment that day (Saturday of a holiday weekend). Elmo, the repair guy, was awesome! Diagnosed it quickly and gave us lots of options which he explained in detail. Would definitely recommend this company!
I wanted to thank you for sending Shawn L. out to our home late at night when we lost our A/C. We had an emergency need to get our A/C running and after contacting you, Shawn was at our house within the timeframe you told us he would be; called prior to arriving too. He was extreamly knowledgeable and explained everything in detail, as well as providing options. As it was late in the evening he got the system working and told us he will return to do another inspection and diagnostic. I would highly recommend Shawn and will request Shawn for future repairs & maintenance.
Late evening a/c stopped working. Intelligent Design arrived quickly, diagnosed quickly, repaired quickly. Great people, great service!
Larry came to our home to give us an estimate on a new gas pack. He explained things to us in a way that was easy to understand. He was a joy to have in our home......polite, good sense of humor and very respectful. He knew we had received an estimate from another company and he never said anything bad about them. We were impressed with his knowledge of the products and he patiently answered all of our questions. All in all it was a very educational and enjoyable experience.
We have been IDAC for almost 5 years now, in those years we have experienced the best costumer service from any company out there, Jake Middleton was our technician today and as always Jake is not only professional, but a person that really makes sure the costumer is getting exactly what they want. The best part about this company is not the amazing work they do, the best part is that they really put your family first. Thank you for always being so reliable.
Kenny & Magnum were on time . Completed leak repair on the mini split. Back in the cool again. Great work, friendly service.
Intelligent Design offers the best service all year round.
Thank you !
LaDonna Carlton
10 months ago
Wes — formerly with Wood’s Plumbing—was the plumber who serviced my water problem. He was very professional and efficient. He also has great communication skills and explained in a way I could understand what had happened with my toilet. I would highly recommend this company.
Desert Trails R V Park
6 months ago
Justin did a wonderful job with our sewer issue. He is very thorough, honest and on time. I know who to call when we have similar or plumbing issues next time. I highly recommend this company.
I was having an issue cooling my home. Jeremy came over and quickly identified the issue and presented me with options to choose from. He is professional and knowledgeable about his trade. Great at explaining what he was doing and how it benefited me. I'm glad called Intelligent Design Air Conditioning and Heating and highly recommend Jeremy for your heating and cooling needs.
Pete Pederson
a month ago
Tyler and his assistant did a quick thorough job on checking the electrical system of the house. Great job.
Elizabeth Tridico
2 years ago
Every time we have to make a service call, we close the door on a fully repaired unit saying how glad we are that we purchased a maintenance contract from Intelligent Design.Can’t say enough good things about this team and the quality of the work they do.Charlie is so nice and helpful and professional.Thank you so much for making each experience we have with this team excelkent
My ancient water heater died. Justin Wise came out, examined it, and prepared a quote to replace it. Today he came back and installed it. It wasn’t an easy job, but he persevered until it was done. Everything looks great, and I can enjoy hot water again. He is knowledgeable and professional. I highly recommend this company. (They had previously replaced a leaking pipe for me.) I am their customer for life.
Maureen Lakeberg
8 years ago
Both my husband and I had just about given up in finding a company that we could not trust in what was best for us, Our previous air/heat company's service was awful. We had had a problem with our heating since the end of November and couldn't find anyone who had our financial credit company or who did not quote us an exorbitant amount to fix our problem and when we tried to get financing we were told a more efficient plan that cost almost twice what we had agreed on would fix the problem better. How can you trust someone who tries to sell you more than you can afford? Bottom line is we called Intelligent Design and met with Daniel and Paul. Both men were very professional and instead of trying to get as much as they could out of us they recommended a maintenance plan, including repairs that was half what we were quoted from another company. They came out here when they said they would and did not leave until the job was completed. As senior citizens it is hard to trust companies when we are always getting scammed, We have renewed confidence in our provider now, you, and we thank Paul and Daniel for all of their hard working and caring attitudes. We will not hesitate to recommend Intelligent Design to our family, friends and neighbors. God Bless you all!!
Patricia Michaud
3 years ago
Josiah Harjo , the Intelligent Design plumber came out today to do my yearly plumbing service. He was right on time. He called that he was arriving. I especially appreciated him after the plumber that came out a year ago to do my service. That young man a year ago was horrible to work with. He was a high pressure salesperson. I told him I didn't like the way he was pressuring me & he still kept it up. Josiah was such a wonder young man & did not pressure me to buy anything which I really appreciated. I wanted him to drain my hot water heater, which he did, plus he found something was not done right when I bought the hot water heater from Intelligent Design, so he corrected that at no charge. I told him that I wanted to forgo the inside service because of the virus going on right now. I'm 80 years old & cannot chance having someone come into my home. He was wonderful about that. I can't say enough good about him after the horrible experience I had a year ago with the different plumber. They are blessed to have this young man working for them.
Aaron Collins
2 years ago
Marty helped with a plumbing review of my home and is very knowledgeable and consultative. He recommended practical things I can do to ensure the highest performance of my household plumbing. Intelligent Design is 100% committed to expert customer service and their team is a joy to work with.
Our AC started acting up when the temps started getting in the 100’s. We called Intelligent Design and they send Danny to Check our system. After a thorough inspection he discussed our options and the problems that needed to be repaired. He came back on a Saturday afternoon and worked really hard for about 5 hours. We had to leave because we had some out of town guests. Our charges were exactly what he quoted us. No hidden or extra charges. The work area was left very clean and his work was squared away. We are very pleased with his work and I know we won’t call anyone else in the future.
The original replacement installation was faulty and the leak penetrated the roof and the ceiling below it.Upon my complaint, the new unit was removed, the hole covered and drying units provided. Upon repair of the ceiling, a second unit was installed. It was an upgrade.The problem was completely resolved and the new unit works perfectly.You are to be complimented for your ownership of the problem and the professional way you solved the problem.I can recommend you without reservation.
Kimberly Leeper
8 years ago
Intelligent Design service tech, Kevin Green, recently serviced our AC. He was extremely friendly and professional. He was knowledgeable with the system and completed the service quickly. So glad we chose Intelligent Design.
Elizabeth Spinney
a year ago
Because of a mold problem, my HVAC required installation of a UV whole-house purifier. It was installed by Mark Mendoza, about whom I have only positive things to say. He was polite, hard-working, neat and clean, and spent lots of time accomplishing the job. Poor man - he had to drive across town to obtain a second purifier system when the first one's bulb didn't work. That trip required a long drive to and from my house and which, coupled with the dreadful heat and humidity outside and Tucson traffic, could not have been easy to contend with. However, everything was wrapped up without delay, and I so appreciate everything he did, all of it with a terrific attitude and attention to detail. Thanks so much.
Took 3 days to get a plumber here. He said they would send him a part while we waited, then said they would have to order it and it would take two days. Part came six days later. Plumber struggled for an hour and was unable to install the flush valve so he left the parts and toilet lid on the floor and told me to find someone else. Since my handyman had installed the identical part in an identical toilet without difficulty for half the cost, I’ll get him to come and finish the job. All in all, a dismal experience and I will never use this company again.
I recently bought a new house and was unaware of the AC condition as it's on the roof and I was unable to get to it due to an injury. The technician was kind enough to take pictures of the issues so I could see them and understand the need for the repairs. He was kind, professional and very helpful.
Todd and Dre were clean, neat and professional. Very concise with explanation of job preformed and of upcoming maintenance due to age and use. Good men to have on your team. My wife and I appreciate their quality of men, thank you!
bernice davis
4 years ago
Adam was very thorough and explained every aspect of our A/C problem in detail. Although it was late afternoon when we discovered that the A/C wasn't working, we were told that a technician would be out that same day and he arrived as promised. He got us cooled off again and advised what to look for in the future to prevent bigger problems.
I discovered a leak after getting back from a holiday weekend. Placed a call at 8am Monday morning and had Marty at my business by 8:45! Not only did he repair the leaking pipe but he also took time to show and explain what the issue was. Thanks again Marty and everyone over at Intelligent Design.
This was a rare repair because most people don't have motor actuated dampers on their HVAC systems. Our system has one duct on the roof going from the central HVAC to the main part of the house downstairs and another duct going to a bedroom above the garage. So there is a motor controlled damper for each route the air can travel. The damper motors will open or close the respective dampers depending on which part of the house is calling for HVAC. The damper motors are 20 years old or older and one of them quit working. So the technician made his first visit, to investigate and diagnose but when he found the problem he couldn't locate an exact replacement for the damper motor from any of five suppliers they do business with. He made a note about that on my emailed receipt and also said he'd keep looking. In the meantime, I searched for a replacement and couldn't find the Trol A Temp brand but did find a Honeywell brand which (from remarks made by people who'd bought them) were plug and play replacements for the Trol A Temp. So I bought a couple. One to replace the one that had quit and another in case it was needed to replace the other one. After I had the replacement damper motors, Intelligent Design called and arranged to send out a couple of managers to look at the setup and figure out a way to replace existing square dampers and their motors with the only currently available dampers which are circular. But when I showed them the motors I'd found and purchased, they both agreed that nothing more would need to bo done other than replace the motor. So the technician came out again a few days later, replaced it in about an hour and now it's 100% functional again.I should note that the managers were puzzled as to why I'd been able to get the motor from the particular supplier which had told them they didn't have any. They'd been looking for a replacement for Trol A Temp plus housing, which housing is no longer available. What I'd sought and found was only the motor, sans housing. Live and learn.
Melanie (Gma M)
4 years ago
Dustin replaced our unit that was 18 years old. He was friendly, on time, professional, and very efficient. There were a few issues with the install but at no time did we feel he wouldn’t resolve them. He explained everything he was doing in terms we could understand and we felt very comfortable with his knowledge and service. We highly recommend this company and wished we had used them to replace our other unit several years ago. Their service and concern for the customer is something you rarely see these days.
Kage was very professional, on time, courteous, informative, polite and the only one I want in the future to take care of my service.As I single woman, I felt comfortable with him. He explained every step as to what he was doing.Excellent Service! Many Thanks!
Cara McMichael
a month ago
I had scheduled an appt. and was waiting for a rep to show up only to unfortunately find out somehow I had been bumped off the list and upon Calling customer service the lady was very polite and helpful. She thankfully was able to squeeze me in for that same evening as an emergency because my unit had not been working efficiently. A repair man arrived a couple hours later to my house, with also having received a text with a picture to provide further assurance this is someone from the company and not a stranger. The service fee and simple repair brought about a higher than expected cost, however the service provided was worth it. The repair man worked quietly and quickly and answered a couple questions with ease. Providing payment through their tablet was convenient and overall this company seems reliable. I very much appreciated the fact that they had some employees working the after hours service to benefit their customers during this high demand season and even though I had a scheduled appt. at a normal time, they were able to quickly resolve all issues and provide me the same day service successfully. This company operates effectively as professionals equipped with Staff offering great customer service skills and it shows. I will be using them for services needed in the future.
Debbie Lauzlin
a month ago
I had an after hours emergency. I was told it could be very late as there were several other people having issues. Todd showed up within 3 hours. He quickly determined the issue & took care of it. I was very happy with his professionalism & knowledge. I have used Intelligent Design for years. Definitely recommend.
Muralikrishna Bhat (MK)
4 years ago
Intelligent Design have been serving my HVAC needs for past several years. I have used couple of other companies and this one I like the best. I have service agreement with them they come in the spring and in the fall for tune up. Elmo came today and for my previous tune up. Elmo has been with the compony for a year now. He is knowledgeable and answers all your questions and very personable. I highly recommend Elmo
Jananne Wadlund
2 years ago
Shawn was excellent in explaining everything to me from what needed to be done and pricing. I would definitely recommend this company to family and friends. Shawn also did an excellent job on the repairs to our heat pumps. 5 Star work.
My HVAC was installed and warranted by another company that Intelligent Design eventually bought out. About three years after the equipment was installed, it failed. A short period of uncertainty ensued while the companies determined who was responsible for our equipment, but once Intelligent Design responsibility and that they would take care of it, we had a very good experience, and we have had the same high level of attention that we expected. They have provided and performed maintenance agreements as agreed upon. Their service technicians have always been very competent and very courteous. Couldn't be happier. The latest visit by technician Kevin was outstanding. Highly recommended.
We had intelligent design air conditioning & plumbing come out for a maintenance visit for our AC unit and Charlie did an amazing job! Fixed things before they became an issue, was professional, kind, and did a thorough job. Will definitely be using them again!
I purchased “The Big Deal” from Angie’s List on June 24. The deal was for air conditioning inspection, cleaning and tune-up. I chose this deal with Intelligent Design based on their history on Angie’s List.The appointment, for June 30 – 8 to 11 window, was set up the same day.The service tech called to let me know he would be at my home in about 15 minutes. (I also received a reminder call the day before.) The condition of the van and service uniform told me that this was a professional company. The tech introduced himself, Efrain, and I showed him the location of the unit.After asking me a few questions, he went right to work. When the inspection was completed, he advised me of what he had found and gave me an estimate of what the work would cost. He also talked to me about the service plans the company hand and gave me some information to look at while he proceeded to do repairs.I was very impressed with Efrain’s knowledge and friendly manner. I decided to purchase a service plan – I felt confident that this was the company I was looking for to service my unit. Intelligent Design also does plumbing, air duct cleaning and installation of new units. I look forward to working with them in the future to service my home.June 2021I called Intelligent Design because my A/C was not cooling. I got a call back from Tech Elmo Acosta and explained my situation. He arrived within an hour and quickly went to work. He found the problem and made his recommendations. Elmo is definitely a 5-Star Tech. He is professional, knowledgeable and friendly. Within an hour he had the air cooling. Buddy and I are grateful for his efficiency and easy to talk with manner. Thanks again ID for having such great employees.
Gabe and his crew, fixed my main water line leak. The day of the leak, gabe showed up, did a temporary water hook up, and the next day his team got started on digging and planning for the new line. Very happy with the quick, prompt, professional work they did.
We’ve been with Intelligent Design now for about five years. They have always gone the extra mile to make sure we are satisfied. Their guys are always professional and friendly. Management has responded responded to our few concerns most satisfactorily and we are very happy to recommend.
This is a Vet owned company.Michael,the tech,and Taylor,the sales rep I spoke with were very professional and polite. Michael was on time for the service visit and explained everything quite well. They even provided a portable AC unit at no cost!☺️ I highly recommend this company.
We had them install split wall AC units. Service was very prompt and professional. The estimate was more than fair compared to other estimates we received. They took care of the permitting process with the city which was a huge plus. The installation went very quickly and cleanly and the units they installed work beautifully.
Their policy towards customer care is remarkable. We are in it for the long term and they are providing us great value in our new AC and heating system.
Cheri Darling
2 years ago
We just purchased a home that has a system installed by Intelligent Design. We got warnings on the thermostat that we were unfamiliar with so called to see if they could come out to check the system. They came out and checked everything and showed me how to change the filters. Very helpful and friendly. Great customer service.
Shout out to Sai and Amanda on call services who worked fathers day! From AMAZING costumer service to TRUE care for me and my family I cannot say thank you enough!!! If you are a family with a young child and you need someone to come out PLEASE call this company I promise they will take care of you!!! THANK YOU THANK YOU After posting this Aslish from the main dispatch center called to follow up. Seriously amazing company
ANDREA ENGELMANN
2 months ago
Michael is a very professional man who explains everything in detail .
He is pleasant and polite and is able to answer all my questions.
Randy Merrill
2 years ago
Jordan Oliver was my technician. (Didn’t see his name listed). He was the best ever. Professional, pleasant, and courteous! Next time I need your services I will request Jordan!!
Janice Lowery
8 years ago
Daniel V. visited this evening and did an outstanding job of resolving some issues with my A/C system. He was very knowledgeable with the equipment and spent a good deal of time re-taping possible leakages and explaining important changes to me. I appreciate what I learned today, and will be happy to have him as my permanent tech to service my system.
Jon Luke Quest
a month ago
Intelligent design employee Josh Z. .arrived at time of our scheduled appointment, was very professional, explained options available and provided an estimate. 5 Stars for Josh Z. Knocked down review 1 star for cost, we are going with another company. (Our request for a quote was to adress the hard water in Arizona).
Ann Mitchell
2 months ago
My bathroom sink water line broke. They answered my call and had a repairman out within an hour.
Carolynn Frank
4 years ago
Cori came out to fix our water heater as it wasn’t producing enough for 2 simultaneous showers. He promptly found the problem and installed a new heating element as ours had burst. This company had also replaced our a/c and heat pump. They did an excellent job on that and I would recommend them to anyone. And they also offered the financing which we required. In addition, Cori is as polite and knowledgeable as all their technicians. Thumbs up from me!!
Samuel was excellent. He was very concise and detailed. I'm so impressed with you guys. It's mid summer and you got to our issue in 2 days. They called me to tell the status of my service call, and even though they ran late (cannot blame them, it's Arizona) they got to me and took care of us. Glad I choose them instead of the others.
Jerry Vander-Heyden
3 years ago
They showed up as promised, diagnosed the problem and fixed it or at least as of now all indications are that they did fix it. Apparently our thermostat was trying to heat and cool the house at the same time which obviously would cause an issue with the fan running constantly. Very professional and courteous. Thank you for a job well done.
Chris was friendly, knowledgeable and professional--as I've found all technicians at Intelligent Design to be. He was doing an annual plumbing inspection. He took the time to test the quality of our water, and we were astounded at the results. He explained the benefits of water filtration systems, and gave us estimates on options. He also fixed a couple of minor plumbing issues for us. Very happy with his service!
Was inquiring about a mini-split system install to cool one room that had poor air supply(end of the ductwork). Taylor looked at the existing system and suggested I have it examined 1st to see if that might be the issue. In the end they suggested AeroSeal the system rather than mini-split for cost savings and efficiency. Went with AeroSeal. Sealed old leaky ductwork and returns resulting in tight system that blows colder and costs less to operate. Well worth the investment. And the crew(Katie, Adam, Scott) met my every expectation. Highly recommend Intelligent Design. They don’t just want to sell you something you don’t need, they examine other options then present them to you. You decide what fits your budget, works best for you. Thanks ID.
Jon Keystone (Jon)
9 years ago
My A/C went out and thus being the busy season, Most companies wouldn't have anyone available until the following day. It is expected to reach 106 degrees today and a friend of mine has always mentioned Intelligent Design Air Conditioning and Heating. So I called them and they sent me Eric Lawler, who is the Service Manager!!!! He explained every step and action he was going to take. Great professional people, even the people on the Phone! My wife and I are extremely thankful that Eric came out to our house and fix our A/C and Especially our dogs!!! Highly Recommended!
andree scollard
a year ago
Stryker (not on your employee list?) was great, he was very personable and showed me everything that was going on with my AC and why it wasn't working. His visit and repairs were very reasonable. I would use them again.
Gayle Prather
4 years ago
Charlie and a wonderful young woman whose name I can’t remember (I’m old) came out to service my air conditioner today, and they were both thorough and incredibly nice and friendly; they checked every aspect of my cooling system, including the unit itself, which needed a small repair, as well as the thermostat. They explained everything carefully and professionally. And because I have a contract with them, it was all free! Unlike previous companies that I have used here, they are honest, kind and quite reliable. They are simply the most honest and reliable AC/heating company I have dealt with in Tucson. I highly recommend them! I forgot to add that the young woman whose name I can’t remember also checked my ducts from the roof, which is truly amazing! She said that they were really clean.After posting my previous great review, I was still having some problems with my system working when I selected the thermostat schedule option, i.e., it still wouldn't come on in the morning. If I set the thermostat to the hold setting, it worked fine day and night. I even tried changing the schedule to see if that would work, but it didn't.Yesterday Kevin Lehman cam out and installed a new thermostat, and even though it was quite late when he arrived (after 5:00 P.M.), he spent a long time making sure that it was properly installed and that I completely understood how to work it, since it is a much more modern thermostat (Alexa is a friend). He went up on the roof twice to make sure that the unit and the new thermostat were communicating properly.Kevin works incredibly hard because he didn't leave until after it was dark, and as he was leaving, he told me to call him if I had any questions. He would actually have stayed longer if I had needed more help, which is truly amazing since it was so late.
John Grounard
11 months ago
Chris Mayfield provided exceptional customer service. He is extremely knowledgeable.Todd Tracy provided me with excellent customer service in performing my summer AC maintenance. He explained everything in detail of what he did along with photos. He has extensive experience.Charlie Birdsong provided me with great customer service and high quality of work. He is an asset for Intelligent Design.Gabe Delgado did a great job in repairing our hose bib.James Cavanaugh provided me with great customer service and high quality of work. He is very knowledgeable.Sam Tolley just did a semi-annual maintenace on my HVAC unit. He did a great job. He showed me photos and explained in detail what he did.
Laura Fernandez
3 years ago
Jake was awesome! He diagnosed the problem quickly and provided the options available. He and his assistant were on time, courteous, respectful and did an excellent job with the repairs. Service can be described as Intelligent Design Air Conditioning and Heating.
Fixed a couple plumbing issues right up! Very knowledgeable and was quick and clean. Will definitely be using services again in the future :)
Anthony Rodriguez
3 years ago
I’ve been a customer of Intelligent Design since they were known as Trusted Heating and Cooling. In those more than ten years, they’ve reliably come to my home and have preformed maintenance and inspections on my appliances to make sure they continue to work properly.I first used their service when my air conditioning unit broke down. I’d called several companies for help. It was a holiday weekend, and only two companies responded. Of those two, only one actually showed up to my home. That tech fixed the part. A few months later, the money I paid for the replacement part was credited towards a replacement AC unit (a Lennox).The techs are friendly and professional. They offer improvements without being pushy about them. They also work with me (such as when I requested they paint the outer ducts to help further insulate them). They don’t mind me being part of the visits and the questions I ask during the inspections. Because of the multiple good experiences, this is the company I recommend to those who ask. Thank you for your service!
Charlie arrived on time and quickly diagnosed the problem with our central humidification system, reprogrammed and reset it. Another instance illustrating why we continue to be pleased and completely satisfied with services from the professionals at Intelligent Design! We highly recommend them.
Roger Angeloni
2 years ago
They came to do an energy audit. Larry arrived on time, explained the inspection, performed in a professional manner, and went over the results so we could understand them. We were very satisfied with the results.
Very timely and got our air conditioner working quickly. Thank you!
Clogged trap on my AC unit was causing a minor flood. Todd was here quickly and fixed it right away. As usual with Intelligent Design Air Conditioning, Plumbing, & Solar Tucson, the customer service was fantastic
James was extremely thorough and found the source of our AC problem in a timely manner. He went above and beyond great customer service; he provided exceptional customer service! He was very thoughtful, friendly, and professional. I appreciate the management and staff of Intelligent Design for sending James our way. Thank you James!
Kathy Kitagawa
a year ago
Saturday evening Elmo arrived cheerful, courteous, and professional. Saturday, after dark and he was light hearted! Imagine that!!He repaired our A/C quickly and then sat down with us to show us photos of the issues he found with our older system. He explained everything clearly. On the spot, he and Stephanie (Scheduler on phone) set up an appointment for a project manager to come out early next week to assess our overall system and discuss whether further maintenance or a new system would make sense. Thank you!Customer service is a key factor for me. Elmo and the rest of the team nailed it! Everyone had positive, helpful attitudes. From my chat request on the website to Elmo’s departure was less than 2.5 hours.
Michael was great, got our system up and running in under and hour. My kids will sleep nice and cool tonight.
Michael was awesome! He was on-time, got right to work, and gave me the feedback and report I needed. I would eagerly call on ID again in the future and I will gladly refer ID to anyone who needs an HVAC expert — thx Michael
Cori is a great service specialist. Knowledgable, friendly and overall a nice person to have him around. Did a great job of fixing a gas leak on my water pump heater.The company is well organized, efficient and has reasonable fees .
Mark was very knowledgeable and explained best practices for us to follow re: cleaning and replacing our HVAC filters.
DeVaughn Andrews
a year ago
James was a very respectful, Knowledgeable, hardworking tech. He did leave until me and my boys had A/C, and it wasnt simple. His Knowledge on wiring and trouble shooting is above and beyond. By far the best service I've ever had.
James Cavanaugh was my technician. The guy was MORE than knowledgable- much more. He was polite, he was professional, helpful, he wasnt pushy or trying to upsale me on anything- he truly wanted to help me and i could feel that. Ive been in some form of customer service for over 20 years, you cant teach the qualities that James had.I had an issue with my heater and i had no idea what was wrong with it. Turned out that James found it to be a thermostat issue. He of course offered me a thermostat that the company has OR he said you can buy one on youre own but lemme show you a few things about installing it before you go and get one. He ended up taking his time and showing/telling me what kind of thermostat i would want to get, how to install, what to unplug to ensure i was safe, etc. He did NOT have to go that extra mile and show me all of that considering i wasnt buying directly from his company. Instead he did that because its the right thing to do. And you have no idea how far that goes with me in regard to calling you guys again.James also got me very interested in some package they have to keep my heater/AC in warranty and to keep everything going well so i dont have an issue like this in the future. Its a yearly price of around $250 which honestly, if it werent for his professionalism i wouldve never had considered that package.So thank you very much Intelligent Design, but more importantly, thanks to James and his family. You now have a customer for life.
David Carnahan
11 months ago
My AC went out. I tried everything to get it to work and I.D. came by got it done! The technician was kind, curious and friendly. He made things look easy and wasn't here long. Well done Kenny!!👍👍
Kenny was fantastic. Thorough and very knowledgeable. It is obvious he takes such pride in his work. Highly recommend, without any question.
Sarah De La Cruz
2 years ago
Technician Jordan (I think that was his name) treated us amazingly in checking our AC unit for problems. The first thing he saw when we looked at the unit was an accessory another local company had installed a few years ago and the same company had serviced the unit 1.5 months before. Jordan saw it and immediately told me there was a recall on the piece (it could catch fire). The company that installed it never even called, nor mentioned they needed to remove the piece when they were out just a few weeks earlier. I'm so thankful previous company couldn't make it out same day, and that I called Intelligent Design AC and plumbing. I already felt so much better knowing that Jordan knew his stuff, and checked everything he could to make sure our unit worked properly. I also greatly appreciated the photos on our invoice of Jordan's progress checks on our invoice. This is a great company! Give them a call!
Company was very responsive within hours they sent their service manager, Eric out to my home to assess the problem. Diagnosis was done and repairs were done the same day. This company is outstanding and there service was excellent and reasonably priced.
Great Company to work with very honest and gave clear steps for my needs. I would use them again in the future.
Intelligent Design does a great job. Many other companies simply try to sell you a new unit, but they want to give the best value for your situation. Kevin was very helpful and knowledgeable. I recommend them to everyone I know.
Great service from scheduling thru technicians follow up. The tech, Jake was very clear up front and explained each step he was going to take and what my options/cost were associated. I appreciated the pictures he sent and the follow up from the scheduling team on the techs ETA...I highly recommend and will definitely be using them in the future.Dustin
Mary Langerak
3 years ago
Jake was wonderful explaining my system, services I might or might not need, and answering questions. Excellent customer service. I appreciated that he called before he came & was on time. I will Definately use him from now on.
True professionals who can be trusted with our heating and air conditioning needs. Jake is friendly and knowledgeable as he took the time to explain and
Adjust our units. We are god we are members and will refer him to our neighbors in Del Webb, Marana.
Wynn Cameron Thompson
8 years ago
I must say it's really a breath of fresh air to find a company who is honest and willing to work with their clients. Intelligent Design gave me clear information and answers to all my questions. Their techs in the field are knowledgeable and helpful. Those who work in the office have a real sense of 'family' in this family owned business.
I requested a quote for a hybrid water heater purchase and installation. The appointment was made efficiently and the evaluator (Gabe) was on time, pleasant, and provided us with the information that we needed.
Scott Schorzman
8 years ago
My mother in-law had a complete system installed by Intelligent Design and has been very happy with the results. When my seven year old system was not cooling this past weekend, I took her recommendation and contacted them. They came out the same day and were very professional and detail oriented. Our house was cooling again very quickly. We signed up for a two year maintenance plan to prevent another outage.
Christopher Ceizyk
5 years ago
Jake was amazing, friendly and informative with everything occurring and answered all the questions I had. He stuck with it to make sure that the AC was working as expected and that the issue was resolved before leaving. This is the second time I’ve worked with him and both times have set an amazing level of service and care.
Intelligent Design Air Conditioning is a great resource for homeowners for one of the most expensive systems in the home. I have worked with them 4 times in various ways and with different properties and have been grateful for their honesty and integrity as well as their skilled service and great customer care. Intelligent Design Air Conditioning is the only HVAC company I can wholeheartedly recommend and know that whoever I am referring will be well very taken care of and only provided the services and equipment truly needed for the job. Thank you Intelligent Design Air Conditioning!!
Edit: Jordan helped us during this visit. He's smart, professional, and courteous. Great service!We can’t say enough about our Intelligent Design service professional, JP. He is prompt, professional, thorough, and courteous. In our 26 years of owning a home, he is the best service professional we have experienced. Great job!
Anthony Dilillo
2 years ago
Jake was just as professional as the crew that installed my AC. Very friendly an took his time to explain everything. Intelligent design is the only company I recommend to anyone with HVAC Problems.
Hannah Taylor
8 years ago
Today, Neal visited our home to introduce me to Intelligent Design. He was great, upbeat, and walked me through things he was doing. He cleaned inside the heater and tested it. He tested and cleaned the AC and filters. He did not push me to buy anything, but informed me of their plans. I chose to sign up for their one year maintenance plan.
Taylor performed an energy audit. It was very insightful. He explained the whole process and offered very helpful solutions. I definitely recommend getting an energy audit from Intelligent Design.
Sherrill Weaver
3 years ago
I have been a customer for 3 years and I have had a very positive experience every time. They truly strive for excellence in their services and are always so thorough, kind and caring. And I love my Amana AC/ heating unit!
I highly recommend this company for all your AC/heating needs.
Stephen Crossland
2 years ago
Andrew came out and delivered a professional presentation and quote. Based on this presentation and quote we decided to go with Intelligent Design for 2 HVAC systems for our home. The package we went with was an upgrade from the other quotes we had received and the recommended Amana systems from Intelligent Design.The installation was completed in April and included the sealing of our ducts, everything went smoothly. After, a few months of usage I noticed that, the system was not operating as it should. I notified Intelligent Design in September and they sent a service technician to the house. It turned out that the system had a manufacturing defect from the factory. ID ordered a new compressor and it was installed without incident.While no one should have to replace a brand new compressor I was glad I went with ID and their recommendation, knowing that I have a great warranty on the unit that lasts well beyond other companies and manufactureres.
JP and Mark were professional and as far as I can tell, did an excellent job repairing my AC. It was a hot grueling day for them but they got it done without complaint. Thank you!
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