Wright Total Indoor Comfort

I asked this company (who has been servicing our home over 10+ years) to help with some HVAC wiring of our new thermostat and they told us that they didn't want to touch it and that we needed to find a new HVAC company! Crazy... I would NOT recommend using this company as they are NOT very helpful (instead of coming out to try and solve the issue, they tell you to go find someone else). Super frustrating...

We were promised three years of servicing included but when you call to get it scheduled, they blow you off and tell you it'll be two months out. Management was extremely rude and now it looks like I'll have to have another company come service it (so the warranty isn't voided) before I file a lawsuit for the cost. Do yourself a favor and use another company. They'll tell you whatever you want to hear to get you to make the deal but after that, they don't care about you.

Not worth your time. After a sale you'll never hear from them again.

I have used Wright Total Indoor Comfort for 14 years, and they have never let me down. Recently, Kevin completed several different types of repair jobs, including shower control, sink, and toilet replacement. Scheduling and billing was great, with no hassles.

DONT EVER WORK OR BUY FROM THIS COMPANY ITS HORRIBLE THEY TAKE YOUR MONEY AND DO MINIMAL WORK FOR THE THINGS. THEYLL CHARGE 1772 FOR AN INDUCER MOTOR, AND REALLY ONLY GET FOR 300 BUCKS. THERE SERVICE IS HORRIBLY POOR

We have used Wright Plumbing for all our heating and air conditioning needs for many years. The service is always excellent, and we wouldn't think of calling anyone else.

Incredible Service and Surprising Prices!
We are new to the area and asked around for referrals. We were super surprised that so many people recommended this ONE company!
They started out with an amazing person coming to our home for an estimate. Dusty was professional, kind and respectful. Dusty was honest and super thorough! The installation process was professional, clean and timely. The warranty is a good one and the products are top of the line. And I must say they gave us the best price in the area. We had much higher estimates that were not necessary. Go ahead and use this place! You will be grateful you did!! Thank you!

I was able to get an appointment within a day after calling several other HVAC companies. The technician was Rusty and he arrived on time, was very courteous, professional and explained things as he went through the diagnostics. I would recommend Wright Total Indoor Comfort to anyone. Great service!

The only reason it isn't a five star is that the office staff are incompetent. I made an appointment in September for October while I was on vacation, I was given a 1pm-5pm window.Nobody came and when I called they said my appointment was for the following week. Since my vacation is a set time I knew I hadn't made the mistake. I rescheduled for first call of the day November 22, 8:15-9:15am so I wouldn't have to have a 3-4 hour window. By 9am I called and the woman said I was scheduled for 9:30 and the tech was at his first call. I didn't cuss or anything though I was pissed at that point. I called back at 9:30 and the woman told me I was in the 9am-12pm window, I asked to speak to a manager.I had wasted 6 hours waiting due to the incompetence of the office staff. The manager, Shelby, was super kind and apologetic. She offered to discount the call and contacted the tech to get a more specific time. Jim was the tech and as always, he was awesome. Jim and Shelby made it right, I will use them again next year and hope they have better schedulers.

Wright Total Indoor Comfort has been our go-to company for service on our heating and air conditioning system for years. They have always been professional and have provided excellent service when repairs were required. I would definitely recommend them to a friend.

I will never work with these people again. They do shoddy work and the manager (Colorado Springs) does not return repeated calls. They blame others for their mistakes.

Gotten two expensive. Found one cheaper an just as good. Thanks

Had to replace a cupler and a few other important needs for my heater about a year ago. They accepted payments for my unexpected emergency.Technicians were well educated, informative and very respectful. Will always refer them to a friend.

I would highly recommend this company. My wife's mother is an elderly woman still in her own home. My wife's sister lives with her and my wife does home care during the day for her mother. Her furnace gave up the ghost after 22 years of loyal service in the middle of December. After having two technicians come out to the house it was determined that they would need a new furnace. They had 4 different companies come out and give estimates all in one day and they met some pretty sleazy and manipulative people. John, with Wright Heating, walked into the chaotic situation and was completely professional, concise, understood their needs and gave them a quote that couldn’t be beat. The furnace was installed within four days. The installation techs were amazing. They used drop cloths were very pleasant and respectful and left the utility room looking better than when they arrived. Thanks Wright Heating, Cooling and Plumbing!!!!

Installed water heater. Failed inspections 5 times, when it seemed it might be complete, it failed inspection because the water heater was not to be installed in mobilehome. They installed a different one. Had to replace roof vent. After a month I thought it was finally finished. We got rain and the roof leaked badly. I reported the leak to them and they came out several times. I explained the roof vented needed to be replaced After 8 months of them not correcting this problem, I called a roofing company and had the vent replaced. I called Wright Plumbing and expressed they should reimburse me for the repair. I was told they would not because I did not give them a chance to repair it. I felt 8 months of water leaking into my house was plenty of time. The workmanship and customer service is the worst

100% right or 100% free is BS. Furnace was replace by Wright in 2013 & went out this year (2017) before I could have them come out & service it. Tech came out & said motherboard went bad, doesn't know if covered under warranty, difference would be 500 if under warranty, 1000 if not. Said he would have to order part & would get back to me. Don't remember his name & he never left a card (bad business). Tried calling office and after talking with 5 different answering people (all said would connect me with on call tech & failed). Started calling other companies. On call tech called & again didn't know if unit was under warranty & said he couldn't even get in contact with the office. 1st other company called back & said unit is under warranty just by her punching in model # & S/N & quoted me 450. 2nd other company (Bassett) called back & said unit is under warranty just by her punching in model # & S/N & quoted me 225. Guess who I went with. I called Wright back and magically got the office, yet they still could not tell me if unit was under warranty. Informed them our business together was finished & I will never call them again.
My personal recommendation is to ignore the Wright Total Indoor Comfort commercials because it is just a gimmick. Not True. Bad company!!

I had an expensive part go out on my furnace and I called them, they ordered the part and came out to install it without any arguments. The were professional and I appreciate the no hassle response to the warranty issue.

Dustin did an excellent job in teaching me to set my thermostat - sending him again when I need someone.

On February 17, 2020 Wright Plumbing arrived on a schedule visit. My Bodurus boiler needed two expansion tanks replaced. Their quote was for nearly $700 to replace the two items.
Now I had the one tank replaced a few years back and know the cost of the actual tank ($40), the other is a little different model. So I looked it up at a plumbing website and it sold for $50.
Their quote was nearly 8 times the cost of the parts, and the labor was fairly simple.
A relative recommended their plumber and he installed both units for $200, and it took him less than an hour to replace both units and the system is working fine.
I found their quote insulting and borderline criminal, and for this reason I will not call them again for service and will tell those who will listen how bad your company has become, plus give some feedback on Yelp & Google Reviews of this horrendous encounter.

Past & Furious Customer

From Another company we had a bad installation... We Called Wright! They gave a price and even though our system was installed improperly, Wright Was Able To Find The Problems And Get It Running Properly!! They stood behind the original pricing even though there was extra time into it all and it was a hard fix.

This is the company you want to use! I wish they had installed our unit in the beginning.

Thank you gentlemen! Your name and number stays in my lips for anyone mentioning heating or cooling.

Wright did a phenomenal job installing my new Central Air unit. Very professional, economical, informative. I will recommend them to any friends or family that may need a central air installation or repair.

I had them check out an air conditioning unit that was not running. It took 10 minutes to diagnose and flip the breaker switch which had been turned off. They also replaced 2 filters. Charged me $198. Yikes. Cleaned my clock as well.

On January 2019, we, the current home owner purchased a residential property. Wright Total Indoor Comfort is the same company that initially installed the original furnace. They are also the same company that inspected the furnace before it was sold to the current home owner, me. During the home inspection, they didn't not perform a thorough inspection and reported no furnace defects or any major issues. So, we bought the property with the assumption that the furnace was in good working condition.

In October 2019, we, the current home owner called Wright Total Indoor Comfort to inspect our furnace, because it was not heating. After multiple visits with at least 6 technicians from Wright Total Indoor Comfort coming into our home to perform an inspection, we finally agreed for Wright Total Indoor Comfort to install a new furnace. What the technicians discovered was that the furnace is inoperable in its current condition. The original furnace installation was installed incorrectly by Wright Total Indoor Comfort, thus causing the furnance to have a condensation buildup. Eventually damaging the furnance and preventing it from heating.

On October 24, 2019, two Wright Total Indoor Technicians came to install the NEW furnace and they were here at my house from 1000 AM to 700 PM. Before they left, they told us that our thermostat was not compatible with the furnace they installed. Now, we have to pay more money for them to install a new Nest Thermostate. The company failure to disclose this beforehand is a testament to the quality of their technicians. When the technicians left that same night, we found out that our water heater had no hot water.

On October 25, 2019, in the morning I had to boil hot water from my kitchen stove at 0700 AM so that my children, age 4 and 6 are cleaned and ready for school. For families with children, having both hot water and a working furnace are critical. I was not happy about this. I was even more upset later today when I got a call from the front desk, Tiffany, below.

On October 25, 2019, the front office personnel, Tiffany, called me. She said that Wright Total Indoor Comfort will not come out to complete their work and fix whatever mistakes their technicians made the night before on my water heater until we pay them for the other half of the invoice. We have already paid half of the bill up front prior to them installing the furnace. The total cost for the furnace was about $4,000 and we have already paid $2,000 up front. This is not small change. The is a great example of a company not taking responsibility of the careless work of their technicians or even sending qualified technicians.

I would not recommend this company to anyone due to the following issues:

1. Poor customer service
2. Poor or unqualified technicians
3. Poor management/scheduling of work
4. Failure of the company to take responsibility of the inspections performed by their company.

This company has been been reported to the BBB.

Wright installed my air conditioning unit last July. There was a furnace already in the house that Nathan had installed. Nathan and Jeremy came back and did the air install. The area they had to work in was extremely small and they made it fit and even look like it had been there all along. They were very personable and informative, answered all of our questions confidently. They did their job with a smile on their faces and made sure we were satisfied with the job before they left. They left the job site spotless and even called a few days later to make sure everything was working to our liking.

Apparently out of business, installed new furnace and hot water heater and now a different company answers, NO WARRANTY, ON LABOR! LOUSY WAY TO DO BUSINESS.

Amazing service. Thank you so much.

Air Pros took over Wright’s and told us they would honor Wright’s warranties. Our warranty was not honored. They put in a new part and that part has a new warranty. They do not have a local address, the last we heard their phone center is in Florida. When the repair man came to our home, he was driving a Wright’s truck. He gave us his cell phone number for a contact, but it was out of service when we called. Several phone calls to the “manager” went unanswered. We are dissatisfied.

This company is under new ownership and management and they are terrible. It is really sad what they have done to this staple in the community. I would never recommend.

Why I rated them a one!! So my sale guy Dustin quoted me a price of a 3.5 capacity cooling system.When installation was being done,I was told that it was too big of cooling system for my home of 2204 sq ft home.So they decided to install a 3.Capacity instead. So I was told by the installer it would be a price difference.BIG SURPRISE FOR ME.
After installer taking all day after being told it will take 4 hour of installation. they arrived at 9till6pm they finished So I went into office next day to have price adjustment I was told it will only be $150.00 off.I ask to see the price of unit they Refuse to show me the price of Bryant 113A unit.
I said toDustin that it was about 1,000.00 dollars different. He STATED THAT PER HIS BOSS he was not allowed to show me the price difference!!!
My advice get the written contact of pricing agreements THAT IS HAND WRITTEN BY SALE PERSON OF BREAKDOWN ASWELL AS THE HOMEOWNER AGREEMENT!!
YES THEY RIP ME OFF WITH MONEY
SO BEWARE OF THIS COMPANY. Reporting them to BBB

Had to change this review. HVAC system installed less than a year ago. A/C calibration needed to await the spring and when they came out said everything was fine. Today we have dripping from the PVC pipe to the floor drain and I called the after hours number FOUR TIMES IN TWO HOURS and have not been contacted. It is now after midnight and began before 10 .... Just learned the company went out of business. Obviously I am completely sympathetic with the difficulties we are all facing, but businesses cannot just leave people high and dry.

Prompt and efficient service. When our furnace quit on Christmas Eve they were right there to help us out. Highly recommend their team!

Watched unit 302 pull into drive way and then quickly reverse as a semi was approaching. The driver of unit 302 did not stop or anything, continued to back out in front of semi. It was terrible driving and unprofessional.

Fantastic service and very professional. I have gotten a heater, a water heater and an air conditioner.

While other businesses declined to install a humidifier in my home due to the distance between the hot water heater and the furnace, Wright Total Indoor Comfort took on the job and provided an innovative solution at no additional cost. They are absolutely my preferred provider.

I have nothing but good things to say about this company. We got a new furnace and a/c installed in the home. I did a lot of research and this one was my 6th company that I called out for a quote and we decided to go with them. They were professional very nice and made the inspection for the city a breeze. The furnace works great and it was installed over 1 month ago and it has even tempeture distribution around my home which we did not have before. I would highly recommend this company thank you for all great service 😁

WOW... Outstanding service. I had tried a few other companies in town to service our heating unit. Almost everyone suggested that we not service the unit but we should replace it. When asked why, the answer was always Blah, Blah, Blah. Some technical reason. Interestingly not one of the companies we worked with offered the same reason for replacing. I asked the tech from the last company we had out and he indicated that they are supposed to try to replace first and repair second. We had Wright come out to take a look as a second opinion and the tech immediately told me that the unit was fine and should last for many more years as long as we continued to service and keep up with annual maintenance. Only honest answer we ever received. We have continued to have Wright service our furnace and when the day comes to replace, we will use Wright. Thanks for the honest work, that goes along way today.

40% to 50% higher cost than other reputable providers.

Never use this company. I had them out for preventive maintenance in October. They were supposed to have cleaned my heater. Then a week later my heater would try to light and then blow out. I called them and they sent technician that told me if they would have cleaned the first time I wouldn't have had the issue. I called the company and they refused to reimburse me.

I had an appointment to have a representative come out today, Saturday. They were to provide a price quote on installing an A/C system to my house. 15 minutes after the appointment time, I called to find out where my guy is at.

The answering service was very polite, and patched me through to the on call technician. The technician was the very opposite of polite. He acted like I was inconveniencing him, first. Second, he started in on a tirade about not making appointments in Saturday, what the prices would be, etc. I had to interrupt him to get a word in.

I told him that he needed to slow down and let me answer his questions. His response was to laugh at me. I hung up.

I'm never working with Wright again.

Never use this company they have a four hour window to wait in a technician. I had them schedule and they never showed for the appointment. Save your time and money find a reliable company.

Called them up after my furnace went out in my house the other morning. They had a tech out that morning. The tech was able to find out what was wrong and my furnace was working that afternoon. Tech was fast and friendly and the fix was affordable.

When I purchased my own home I wasn't sure who to call. After a few calls to different companies in COS I reached out to Wright Heating and Air Conditioning. It turned out to be a Great Decision! John and Jeremy removed my 1970's style furnace. The replacement was a High Energy Efficient heater. The price was perfect, but the service was AAA+++ rating!! This year 2017 I called again to have my Air Ducts Cleaned. Since they had never been cleaned since the original finance install, I was concerned about dust flying around the house. Not the case! Again Jeremy came and did the work. Very Professional and kind. This company takes the time to explain and always answers my questions! Next job...I will be calling them again! Can't go wrong with this company!

My wife and I have been in the market for a few months for a new Air Conditioner for our home, after meeting with 3 Air Conditioning contractors we chose Wright Total Indoor Comfort because my wife and I felt very comfortable with the salesman who came out who was very knowledgable when it came to my home and what would best suit us and our home when it came to a new Air Conditioner. Tim the salesman walked my wife and I through everything explaining in detail of what he recommended and why. My wife and I felt that Wright was the company to choose for a New Air Condtioner due to comfortability with the salesmans presence, how knowledgable he was and we felt that they were priced very reasonably. We have recommended Wright Total Indoor Comfort to all of our friends and family when it comes to their Central Heating and Air Conditioning for their homes.

THE BEST!!! Contracted with Wright for furnace, air conditioner and water heater. It became apparent the system needed added return air capacity from upper level. After adding expensive equipment to air conditioner Wright did extensive interior remodeling to accommodate new ducts. And, not one word from Wright about cost of work. Wright's view -price quoted was to make system right. Needless to say, Wright now services the system regularly. Wright has proven itself an honorable organization - real rarity these days.

The tech fixed the problem. But didn't call me back. Nor did the company. Oh and there is no Wright Indoor. They closed and another company takes care of their customers

I have five HVAC units serviced by Wright every year. Always on time, technicians are efficient and businesslike. Billing is easy with either mailed invoice or credit card at the site. I will continue to use Wright for my service needs.

If I could give a zero I would. I called to schedule my yearly AC service. Two months out? Unacceptable. Increase your capacity. We purchased an AC, furnace and water heater within the span of about six months early last year and have a contract for three years of AC and furnace services. I expect that to be honored within a timely manner and the way I was treated was completely unacceptable. The manager was extremely disrespectful and rose her voice with me when I requested some sort of resolution. This is not the way a business should be ran.

My husband even phoned to gain some further information and when she found out who he was she instantly rose her voice with him. Then a general manager phoned my husband and began to curse at him when he asked for business address. Stated to find it online. Aren't you supposed to provide that when asked? It seems like you're hiding something.

Let's see where do I begin!!!!!

2 months ago started this process still NOT COMPLETED. HOLES IN MY CEILING!!! MARCH 5, 2020 STARTED WITH A CALL. I WENT WITH RHIS COMPANY SINCE MY PARENTS DID BEFORE WITH NO ISSUES AND WELL TO OUR SURPRISE THEY SUCK NOW!!

PAYING FINANCING ALREADY WITH WORK STILL NOT COMPLETED!

NEW THERMOSTAT NO LONGER DETECTING AC UNIT AND NEEDED THAT THIS WEEKEND WITH 80+ DEGREE WEATHER HER .

FAILED INSPECTION 2 TIMES ... STILL WAITING FOR STATUS ON 3RD INSPECTION COMPLETED 2 WEEKS AGO YESTERDAY. STILL HAVE 5 HOLES IN MY CEILING NO CONTACT... CANNOT GET THROUGH TO ANYBODY ON THE PHONE LINES. I SELECT #1 IT GOES #2 OPTION VOICEMAIL. #3 RINGS AND RINGS AND RINGS SINCE LAST WEEK!!! LEFT A MESSAGE THERE. LEFT MESSAGE ON CONTACT US ON THEIR WEB SITE AND NOW PUTTING IN A REVIEW.

NO MATTER THE STATUS OF ANYTHI G THIS IS AN ESSENTIAL BUSINESS AND THE WORN SHOULD BE COMPLETED AND CUSTOMERS NOT LEFT HANGING!!!

If ever my decision was correct, it was the day I chose The Wright company for my HVAC needs. Even though I do not live in Colorado Springs, they were quite accommodating to install my new AC unit. Their friendliness as well as their professionalism made our purchase worth every Penney worth it! I recommend this company every chance I get.

Paid 20,000 for a new system it won't pass regional building they destroyed my insulation and drywall it's been over a year ago BE WARNED

Solved problem with my humidifier that two other companies could not! Awesome!

Great experience. Shawn identified the problem quickly and was able to get replacement parts immediately. Within a couple of hours my boiler heater was working better than it ever had in the past (I've had it for eight years). Wright was able to schedule my appointment same day and arrived as planned. I'd absolutely recommend them.

Don't advertise there address

Closed. Out of business.

The technicians are of the finest quality. The gals in the office were organized and we felt they are hard workers. Great guys and really enjoyed their work. Would definitely recommend this outfit

I used to work for Wright under previous ownership. The new owners (AIR PROS USA) put out an article saying that they were going to maintain all staff and technicians. I called to inquire about my job (was laid off due to covid) and was told to call back the next week. No answer and no call back! So they are apparently not keeping us on as employees and apparently not taking responsibility on previous work for our customers. I’m so sorry to anyone who has spent money with this company. Ridiculous. Very unprofessional.

It was done 100% Wright. I wanted to add A/C to my house and replace the furnace since it was 20yo. It started with Dustin the sales consultant coming out and measuring my house to find out what sizes I needed then giving me his thoughts on what I could do and asking me what I thought I needed and how well my old furnace had worked through the years. No up sell just honest opinions on what would work for me. Then Killian and Malcome came out to do the install. Young installers both were super respectful and helpful. They walked me through every part of the install as they did it so I could have input in how I might want things routed etc. They helped me move items that were in the way for the install, then helped me clean up. I thought it was a great install and was super impressed with these guys. The inspectors came out and even they comment on what a clean install it was and what I good job had been done.

I'm really happy I choose Wright Total Indoor Comfort for my furnace and A/C install.

Technician came out and said my unit would cost over $600 to charge and would probably just leak out and basically implied I needed a new unit. For 4 days in the heat wave we went without air conditioning. I finally got a second opinion and the unit was fixed by another company for $185. I contacted the manager who gave me my money back. NEVER use this company. I feel the technician lied to me to get a commission.

Top Notch...excellent service and very informed technicians...would not hesitate to recommend.

They have gone out of business.

They came out looked at it, claimed it was unfixable, and tried to sell me a new furnace for $7k and charged me $59.00 for their time. I decided to get a second opinion. My tenant spent another cold night until Talmich came and repaired it for $225 the next day.

I called Shawn Gayle at Wright Total Indoor Comfort, Shawn understood precisely what I needed and my need to keep costs down. He and his technicians were honest, truthful, personable and truly wanted to help someone in need of help. The cost was by far much lower than any other estimate and the work was done quickly and efficiently. I was greatly inspired to find that there are still companies that can see a true need and are ready to help.

The service I recieve from this company was outstanding. They are awesome!

THIS IS NOT WRIGHT TOTAL INDOOR COMFORT ANYMORE! DO NOT USE AIR PROS HVAC SERVICES!!! TECHNICIAN DID NOT PERFORM ALL DUTIES AND TRIED TO SCAM ME! Air Pros was recently written up in the Gazette Business section. Our actual experience with them was AWFUL! In May we scheduled our yearly air conditioner check as per our maintenance agreement with Wright Total Indoor Comfort. Our appointment was for July 16th between 3:00 and 6:00pm. About 1:30 a worker arrived in an Air Pros Van. We received NO notification that the worker was on the way or that they were going to be early. The worker showed up with NO Badge, Clipboard, or Workorder. Only a shirt that said Air Pro and a Van wrapped in AirPro signage. The worker informed me that Air Pro had bought Wright and taken over performing the maintenance agreements. The worker had a mask around his neck but never once put it on our even asked if I wanted him to. The technician spent less than 30 minutes checking my system. Previous inspections done by Wright had always taken at least an hour and a half. After checking the air conditioner unit, he told me that our system was low on freon and would need recharged and the cost would be $350. He stated more than once that if the system was not recharged that our condenser would burn out and that would be very expensive to fix. I felt that he was pressuring me. The worker told me that a return visit be have an extra $95 dollar charge but got that waived by his office. I told him that I would have to call to set up another appointment after speaking with my husband. The Technician gave me his PERSONAL cell number instead of a company number and left without leaving an invoice or checklist for the maintenance that should have been done. Oh, remember that he had repeatedly warned me against running the AC before it was recharged, or we might burn out the condenser? Well he left our thermostat set at 68 so that it ran continually until we checked it. I was not comfortable with the technician or any part of the transaction with AirPro so we called another company for a second opinion. The next day their technician came and did a thorough evaluation. That technician found that there were no leaks in our system but that the freon was low. The technician told my husband that the kindest reason he could think of for the low freon was that the loss happened because the man from Air Pro had not hooked up the gauges properly and the leak happened during the test. The total cost for this work was less than half of the quote from the Air Pro technician. I will be reporting our experience with Air Pro to the Gazette writer who wrote the article and the BBB.

We purchased an 4,200.00 AC unit 5 years ago from Wright Total Indoor Comfort. Upon doing a furnace check last fall they discovered that the AC unit had flooded the electronics on the furnace and it was deemed unreliable so they replaced it with another 4,200.00 appliance. Then when doing the AC check this spring they determined that there was low refrigerant so they scheduled a leak check that was a 20 min job and costed 261.00. After finding the leak and determining it was a warranty repair job they charged us 678.00 to replace the faulty part which probably caused the furnace to be ruined. I called twice to see if they couldn't lower the replacement job price but no one ever returned my call. So I guess their work isn't really 100 % right or 100% free like advertised. Very unhappy with this company!!

On time, done right.

very professional and knowledgeable.

I would like to commend Rusty for his great customer service today. My a/c stopped working this week and he informed me of his work through the whole process. I will continue using this company in the future.

So Wright installed a new boiler system at our house 6 years ago. They said we would get annual reminders about drain and flush; never got em. If we turn on more than one heating zone, the system does not work; one zone might heat up, but not always. They have been out to our house, but no one seems to be able to know how to fix this. There is a ten year parts and labor warranty, so we don't want to try anyone else. Wright also engages in false advertising. They claim if it is not 100% right, it is 100% free; I guess this does not include trip charges. I cannot get a hold of the owner, as no one seems to want to divulge that information. We are freezing, and they claim also 27/7 for emergencies, but the tech on call does not work on boiler! Very frustrated.

Very professional, extremely clean. The guys installing even went the extra mile and dug out a dead bush and leveled a spot that was best for the new air conditioner. They were very courteous and quiet and almost un-noticeable as they worked. I greatly appreciated their professionalism

Amazing service!

Apparently this company, which previously provided great service, has been bought out. None of the appointments transferred, and although the service agreements are being honored, our May appointment for A/C service now can’t be done until July. Very upset! Poor customer service!

Got a tech out to me quickly- Sam was very efficient and friendly. Elaina (sp) in the office was amazing as well. We will be back when we need to- hopefully not too soon! :)

Called to get furnace and AC serviced. Tech showed up on time and was very helpful and knowledgable. He recommended waiting until spring to service the AC. Nice to have someone that doesn't want you to pay for something that you don't need to right now. Will use them again! Thank you for the great service!

This company is wonderful very polite helpful and loyal to the customer

I was told by their receptionist that they not only install but also service Rinnai tankless water heat systems. When the technician arrived and I described what my unit was doing he spent half of his time trying to build a tool he needed that helped hook the unit up to a gauge, the rest of the time on the phone with Rinnai trying to diagnose and solve the problem.

After 2.5 hours he said that the next steps they were asking him to do would take too much time and the he would need to reschedule. The estimate for the repair was around $700 when he returns and his bill was $235 for an incomplete job and unresolved problem.

I called and asked for the manager to see if we could somewhat negotiate the charge. On their website they advertise 100% right or 100% free. He has not returned my repeated phone messages.

Called to have them clean and inspect my air ducts as well as talk with a technician about the blower in my furnace. On the day they were supposed to come out, they were extremely late. When I contacted them, I talked with a very professional and polite lady. Sounded like there was a lot of confusion. She was able to connect me with a tech there at the office. He was able to answer a majority of my questions on the phone but was not able to give me the specific information that I needed. The tech explained that it would require a site visit (like the one I scheduled). She was able to find a cleaning crew that could come to my house. After being 6.5 hours late on when they were supposed to be there, a crew showed up. Unfortunately, the wife and I had an appointment that we needed to get to. I had to contact my father so he come over to let them into the house. Sounded like they cleaned the air ducts but did not do an inspection with the camera like I had requested. Will not be scheduling anything with them in the future. Sounds like there is a lack of communication within the office as well as with their customers. 100% unreliable.

Wright total indoor comfort has turned into a horrible company. There techs dont know what they are doing and cant fix anything correctly. Dont us this company.