Drain Masters

The plumber was contracted through our insurance company. We had to schedule a 4 hour appointment with the rude receptionist. After he was then 2 hours late for the appointment he then decided that it was going to be $150 more to do the job and requested additional money from us; then when we didn't provide the money he left and requested it from out insurance company. HORRIBLE SERVICE !!! I wouldn't recommend.

Ryan was great. Very informative and tidy!

Ryan was friendly, knowledgeable, efficient and thorough with our refrigerator supply line valve replacement. I highly recommend the Drain Masters team for your plumbing needs! Professional, superior work! Super satisfied!

I called to make an appointment. The person who answered the phone said she would call me back. After no call back I called a second time and was finally given an appointment for a few days out. The plumber came and never identified himself or his company. I guess I was suppose to read his logo on his shirt and truck and be satisfied with that. He came unprepared and instead of going back to the shop and getting what he needed, he rescheduled my appointment for another 4 days out. Upon his arrival for the second visit again the driver knocked on the door and did not say hello or identify himself to the person who answered. My husband had to ask him his name and the name of his company. The plumber took forever to do nothing. The leaking sink still leaked after he left. I had wet tissue all over my floor, A glob of hardened putty stuck on the floor and still a leaking sink. I contacted the office and again they said I had to wait.... a few days for him to return. That was totally unacceptable. I had another company come out the next day and fixed my issue with no problem. they found that there was no washers placed on the pipes, there was nothing on the pipes to seal it from leaking water. It looked as if he took the replacement drain parts out of package and just screwed them to the wall with no sealant. The bolts on the water valve were also still loose and leaking. He took no pride in his work or the cleanup from his work. The woman that answered the phone could care less also. I would not advise anyone to use this company unless they had money to throw away.. Its a joke.

Water heater required replacement. The service technician, Ryan, was on time and professional. He took the time to explain why certain items besides the hot water tank (new gas lines, new ball valves, expansion tank) were necessary because of City Code. He also demonstrated how to relight the pilot valve and drain the tank when necessary for annual cleaning. Very happy with the work!

Ryan was very professional and displayed extensive knowledge on solving my plumbing issue. Very satisfied customer and 10/10 recommend.

If you need plumbing work done correctly at a reasonable price call Drain Masters.

Mike, John, and Aaron repaired the leaking water main in my front yard. They not only identified the leak from a previously botched repair (not their work!), but also a second leak from the other end of the same botched job.

They took the time to repair it correctly.

They did miss their appointment window, but the company called me to tell me they were running behind and based on the quality of their work I can’t hold that against them.

Another plumbing company told me the pipe could NOT be repaired and required a full replacement (to the tune of $4700). Drain Masters fixed it in an afternoon for a reasonable price!

Their communication is horrible. 3 appointments, never once on time, never once called during the time window. And this last one, they do not even have the water heater on hand that I am sitting around waiting for it to be installed. Funny, because they said they had everything when we made the appointment 3 days ago.

I cannot attest to the quality of their work because they haven't done any.

I was very pleased with the service provided and the level of integrity this company has.to offer.Mike the owner very informative,honest and definately a man of his word.Marcus very friendly and hardworking young man.Beth and Erin in the office very helpful and always kept me in the loop with timing and procedures.I will certainly refer any friends or family to Drain Masters!

Ryan came over and did an amazing job! Answered some questions I had and was very knowledgeable. Definitely will be using them again.

Home warranty company for the house hired these guys. They were supposed to arrive between 8-12. Didn't get a call stating they would be late until 12:10. Will be complaining to American Home Shield about who they do business with. I've learned my lesson, and will now request the name of anyone they hire immediately to screen them before they come into my home.

Marcus was super helpful showed up same day and fixed the problem as fast as he could and left the bathroom cleaner than when he arrived highly recomend.

Mike, the owner, was very upfront from the beginning. I had a broken drain line in my slab. My warranty company sent Drain Masters out for the repair. Mike was easy to get ahold of at all times and kept the repair as little stressful as possible. After work was completed Mike came back out and gave us a lot of helpful tips for maintenance on our cast iron pipes. Will be using Drain Masters for all future needs. Also, locally owned and operated business!

Worst plumbers ever. They left without fixing anything and refused to look for the leak where I told them it was. Two days later the leaking water started creating bubbles from inside the wall

Marcus was great, he ensured that the problem was fixed before he left and was very thorough.

The property management company lined up drain masters when the garbage disposal stopped working. Ryan showed up on time, tried to fix the issue but ultimately needed to replace the unit. He was quick, tidy, and polite!

Never let these people in your house. We had a home warranty problem that he did not want to fix so he made up stuff about a improper installation by the previous plumber to get out of the work. I asked two simple questions tsar he could not even answer about plumbing.

Can I give 0 stars? Unfortunately, our warranty company assigned our work order to Drain Masters. I called the next morning and set an appointment for the following Monday. That Monday morning I called to give them our tenants' phone number so they could call when en route. I provided them with the number and they said thanks, as if all was good.
While I was on the phone I figured I would double check the appointment window. To my surprise they told me I didn't have one. So I didn't have an appointment but yet you took my tenants' phone number which would have implied that you had an appointment to which to assign that phone number?

What's worse is they told me they never got a notification from First American. That's bogus because my First American account shows the notification AND First American confirmed they sent it. Further, Drain Masters would not have scheduled an appointment if they were not first notified by First American.

BE AWARE.