Staggs Plumbing

I was surprised to find out after the guys came through that I owed them $178 for about 20 minutes of inspection and discussion about what I wanted done in my house. But then I was assured that that amount would apply towards the future work they would do, including installation of a whole home water filtration system. Then I got the estimate. It was way over what I thought was reasonable for the installation, but the quote to fix my sink seemed fair. Fortunately, I found another company to install the filtration system for $5000 less than what Staggs quoted me (and they did it the same day). Then I thought I could get Staggs to do the fair portion of the quote. Nope. That job was too small to justify driving out to only collect the remainder of what I would owe after subtracting what I had paid for the quote. They would have to more than double the price they quoted to make it worth their while. It turns out, the quoted price to fix the sink was contingent on me having them install the water filtration system. That was not made clear either in the quote or verbally.I think it's possible, allegedly, that Staggs intentionally provides quotes for work that no one will agree to pay for and collect fees for these quotes knowing that no one will ever ask them to do the actual work. And if someone naively agrees to pay them their exorbitant fee, that's great, too. They would win either way in this hypothetical scenario that may or may not be similar to fraud, a scam, or deceptive business practice. Luckily, there are other plumbers in town.

Found on the Better Business Bureau website and requested an appointment online. Mr. Staggs personally called me found out what was going on and then had his scheduling person call me to set an appointment. It was evening and they were able to schedule me the next morning. They showed up first thing in the morning with convenient text message updates about them being in route.They showed up in a company truck. They were both very polite and knowledgeable. I needed some new pipes and disposal. They were finished with the job in about an hour. They were EXTREMELY clean!!! They brought their own trash bag and paper towels... the only way I could tell they were here is all the new stuff under my kitchen sink. Josh and Matt are absolutely great guys and very professional. I will definitely be using this company again.

After researching local plumbers, I contacted Staggs to get an estimate for a home project. When the technicians arrived they were very nice and knowledgeable but after giving me an estimate they charged me a $59 service fee that would be credited to me if I used their service (Note: the website advertises FREE estimates). I called their office and was informed that the estimate was free but service fee was for them driving to my house which makes it not a free estimate.

Outstanding!This is a family owned and operated company that provides quality work and exceptional customer service. They were polite, professional, and efficient. I called because I needed a new dishwasher installed and it required new pipes and hoses. April (office manager/dispatch?) was very kind and helpful and scheduled an appointment for me. Matt and Juan came out first thing the next morning and took care of everything I needed and were even kind enough to look at some other work that I wanted done. They are very knowledgeable and affordable. They clean up after themselves and wear booties over their shoes to keep your floors clean. Will definitely use them for future projects! Be sure to ask for Matt!

Prompt, professional and PRICEY. CALL AROUND AND ASK ABOUT PRICING AT SEVERAL PLACES BEFORE YOU ASK STAGG TO SHOW UP TO YOUR HOUSE. I had a clogged toilet and they came out the next day. The workers were professional and did a good job. They were open about pricing before they started working. They charged $225 to snake the line from the toilet itself and $375 to reset and reseal the toilet. I paid $600 total. I knew before hand the cost but know you can get this work done much cheaper. They sent 3 guys and I wonder if I was paying for labor on all 3. My regular guy was too booked up to get here soon enough but would have charged half as much. Next time I’ll just wait. They do good work but know you will pay for it.

We had an issue that required us to shut off the main water on Sunday night. Staggs was the first company open (7am) on Monday and despite being fully scheduled, was able to get a team to our house within hours. They were very professional, communicative, knowledgeable, and efficient. I highly recommend their services for emergencies or non-emergencies alike.

EXCEPTIONAL! Staggs is a family owned and operated Texas company, which did some fantastic plumbing work for my family. The owner, Randy, and his son, Matt, personally ensure 100% customer satisfaction, and they won’t stop until the job meets all customer expectations. They are courteous, timely, humble, and professional. You won’t find better.

Staggs Plumbing is wonderful! Randy is very professional and does a great job, both times we have used Staggs the job was done correctly and was reasonably priced for the service. They are able to assist you at any time and Randy, the owner is very communicable on getting the appointment set up and also gives you a call to let you know when he is on his way. Would highly recommend for any plumbing needs and will be using again in the future!

My AC line was backing up in master sink. They came in and did the job the same day I called. Very responsive would recommend. Can't comment on pricing because I did not shop around for estimates. I probably could have gotten a cheaper deal if shopping around but wanted the issue dealt with promptly.

We had the luck of our hot water heater blowing last night. Randy from staggs plumbing came to our rescue and installed a new one. They worked quickly and effectively to get us up and running again. They explained everything they were doing clearly and provided quality work. I would highly recommend this plumbing company!

PLEASE PLEASE do not use this company unless you have money to throw away. I gave 1 star because they are prompt. I contacted the owner and have yet to get an answer or anything.I got royally screwed when I called them out for a leak and needed an estimate.It turned out to be the toilet seal and flange needed to be replaced.I was charged $ 660.00 (he said he gave me a 75.00 discount). to replace a wax seal (6.98) and a flange (17.98), Home Depot prices.Once he detected the problem took less than an hour to fix. I paid 620.00 for labor.I will never ever call them again, they took advantage of my situation.I called 2 other plumbers and was told I should not have been charged this amount. This is being over billed.Thank you for reading.

We had a water leak in our front yard and could not figure out where it was coming from. Randy was in the area and responded quickly. He was able to pinpoint the source. We set up an appointment for the next day when his crew could come out to dig and fix the pipe. They were professional and provided great service. Would recommend.

I had an issue with a shower drain in a rental home the previous owner did not install properly. This was easy to schedule. The guy arrived on time and was very professional and the job was done quickly and reasonable. I had a great experience.

Randy and his crew were so fast and efficient. I called and got the call center but I had a call back within 2 mins. ( no joke) when does that ever happen! Plus they were able to come out to my house the next day and fix my busted faucet that was behind a brick wall. I felt the price was a reasonable price as well. I will recommend this company to my friend and family, very polite and professional people.Many Thanks,Kym Starnes Rockwall, Tx

Randy came over to my house to inspect my shower, it appeared that water was leaking out onto my patio, and i was thinking that i had a VERY expensive repair bill fast approaching. Luckily after his inspection, and after he suggested that the caulking be replaced, my shower problem was solved! I wouldn't hesitate to call him for future plumbing needs. I also appreciate him being so respectful of my house and cats while he was here. Super nice guy!

We did a full sewer line renovation. They did an excellent job and made sure to let us know when our water would be off. It only took a week to reroute all our drain lines. They also offer financing which was helpful. Highly recommend!

Tech arrived not only on time but early. I explained my problem. The Tech checked it out and explained why a part needed to be replaced and showed me the the replacement part. He also went so far as adding an additional part to improve the replacement at no extra charge.I've used Staggs Plumbing in the past and will continue to use them in the future.

Derek was very professional and informative! He also showed up with mask and gloves on which we highly appreciate in these times as we are at high risk for COVID-19. He explained that the problem is at the street level and pulled out what looked to be dead animal hair - EW! - and recommended we call the City of Plano to get this resolved once and for all. You guys have the best crew and we will always recommend Staggs ;)

The gas company needed us to get a plumber at short notice, after calling 6 supposedly emergency companies, Staffs was the only one who really made an effort. From the call center person to the technician they were responsive to our needs, speedy and very professional. They will be our gobto plumbing company in the future.

They were on time and helped me out when I wasn’t home and were still able to go do another job and come right back. They explained everything in great detail and answered all of my questions. I think it was a great price for what they did. I will definitely use them again.

Honest, informative and professional. Used Staggs a few times now after being ripped off by many other big named or even small local plummers. These guys don't try to upsale you like other companies are trained to do. Highly recommend!

I had rented a drain cleaner/rooter from Home Depot which got stuck in the pipes. Matt and Juan showed up ready to work, solved the problem and cleared the drain with minimum invasiveness and for a reasonable price in in less than two hours.

I called first thing in the morning and they slotted me for noon to 4p.m. but they had an opening and showed up much sooner. They informed me of the repairs and did a great job and charged a fair price. Highly recommend Josh and Corey!

We had them out to replace 2 toilets. Price was competitive, technician worked covid safely, and clean up was 100 percent leave no trace.

Wish i could give more stars!! My foundation was so messed up it caused water to leak into my crawl space which caused a MASSIVE FLOOD. I, with 3 small children, of course PANICKED. We called and the issue was handled QUICKLY. I am so grateful for the speed and efficiency of these guys. Thank you for saving our home!

As I'm driving down the highway with my infant in the car, I am cut off by the service vehicle. Once I get beside him he swerves close to my car and honks at me as I speed by to get away. He then starts to speed up and flips me off with his middle finger. I immediately call the number on their website to file a complaint with the company. When the phone was answered, it was the man in the service truck. Turns out it was the owner!!!! Does NOT SEEM like a professional business to me.....

My friend referred them to us when we had a pipe freeze right before Christmas. They came out fast and solved the problem quickly and economically. I finally have a plumber I can trust.

My family has been using Randy Staggs for 10 years or so now. He and his team always do a fantastic job.

Great company! Same day service, very knowledgeable, great customer service, and affordable. I will definitely use them again!

Would not recommend for gas water heaters. The technician was not sure how to test my equipment in order to truly identify the issue.

Matt with Staggs was beyond helpful and said he was going to be here in 30 minutes and he was!

Derek was great! Fast work and no bait and switch or pushy up selling. Thank you!

Professional and timely service, would definitely recommend

Nobody lays pipe like Staggs Plumbing!

Exceptional and timely service, as always!