Description
Our team works closely with our customers to understand their goals, likes and dislikes, and create an estimate that is tailored to their specific needs. We're a small business with a big heart!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, All Gas Piping, All Plumbing Services, Atmos Energy Gas Service, Atmos Gas, Bathroom Or Kitchen Remodel, Bathroom Remodel, Camera Inspection, Clean Up, Commercial Sewer, Commercial Water Heaters, Common Water Heater Issues, Custom Bathroom Remodel, Custom Home Remodel, Custom Kitchen Remodeling, Custom Kitchen and Bath Remodeling, Custom Remodeling, Engineering And Design, Faucet, Fire Protection, Fire Sprinkler Repair, Gas Appliance, Gas Appliances, Gas Connected, Gas Fireplace Insert, Gas Furnaces, Gas Leak, Gas Leak repair, Gas Leaks, Gas Line Inspection And Repair, Gas Line repair, Gas Lines, Gas Logs, Gas Piping, Gas Piping Connections, Gas Pressure, Gas Repair, Gas Water Heaters, Heat Exchanger, Heater Problems, Home Inspection, Home Plumbing Services, Home Sewer, Hot Water Heater Repair, Hot Water Heater Replacement, Hot Water Supply, Hydrostatic, Hydrostatic Leak Detection, Isolation Test, Key Services, Leak Detection, Leak Inspection, Leak Locate, Leak Specialization, Leaky Pipes, Line Inspection, Maintenance Programs, More Plumbing Services, Natural Gas Service, Navien Tankless, Navien Tankless Water Heaters, New Bathtub, New Kitchen, Ongoing Maintenance, Plumbing Camera Inspection, Plumbing Help, Plumbing Issues, Plumbing Leak, Plumbing Plumbing, Plumbing Remodeling, Plumbing Repair, Plumbing System, Plumbing installation and Repair, Recirculation Pump, Regular Maintenance, Remodel, Repair Plumbing, Residential And Commercial, Residential Fire Sprinkler Installation, Rinnai Tankless, Rinnai Tankless Water Heater, Sewer, Sewer Leak, Sewer Leaks, Sewer Line Camera Inspection Services, Sewer Line Issues, Sewer Line Problems, Sewer Line Repair, Sewer Pipes, Sewer Plumbing, Sewer System, Sewer Water, Slab Leak, Slab Leak Fix, Specialist Plumbing Services, Specialized Plumbing, Tank Water Heaters, Tankless Flush, Tankless Maintenance, Tankless Water Heater Installation, Tankless Water Heater Options, Tankless Water Heaters Navien Tankless Water Heaters, Thorough Inspection, Toilet, Traditional Storage Tank Water Heaters, Water Backups, Water Delivery, Water Heater Installation, Repair, And Maintenance, Water Heater Repair And Replacement, Water Heater Troubleshooting, Water Heaters, Water Heaters Tankless Water Heaters, Water Heating System, Water Leak, Water Leaks, Water Lines, Water Supply, General construction, Home addition construction, Installation, Kitchen remodeling, Remodeling,
Reviews
Flavio Costa
6 months ago
I had a weird water leak between the floor and baseboard in multiple places on my first floor. The plumber was very knowledgeable in quickly found the cause and fixed it. He was also very courteous and transparent. This was my second time using NTX and they proved to be very consistent in the quality of their service.
Blaine Rindlisbacher
4 months ago
I’m a general contractor and my plumber wasn’t available. Scott was fabulous. His intent was to save me as much money as he could and he did. He found a way to fix my problem which would accomplish what I needed done at a fraction of what it would have cost. I’m very impressed and highly recommend him. I will also be using him in other jobs that I have. Thank you!
Jeremy Burnell
3 months ago
NTX Plumbing has been to my house 3 times in the last couple of years and have been very professional/courteous every time. They show up when they say they are going to and have the expertise to fix the problems at end. Nothing but good experiences for my family from NTX Plumbing!
Gary Fleming
3 months ago
Scott and Eric responded to a problem of my meter running when no faucets were on. They determined within minutes that it was our irrigation system. Professional, personable, honest and customer oriented - why would you go anywhere else? I wouldn't!
Katie Walters
5 months ago
We received excellent service from NTX Plumbing recently. We were having issues with our tankless heaters and NTX resolved the issue quickly and professionally. Highly recommend.
Tonya Riggs Ebby Halliday Realtors
3 weeks ago
As a 25 year Realtor, I’ve experienced various plumbing companies and NTX Plumbing is superior for responsiveness, professionalism and communication. Scott, the owner in very knowledgeable and takes time for explanation and is patient with my questions. Thank you for providing great service to my clients and me!
NTX promptly visited the job site that I am considering a bathroom remodel for. Scott was great in assessing the plumbing needs for installation a brand new shower and relocation of toilet. I was sent and estimate within a few days. The price was reasonable and I look forward to working with them on this future bathroom remodel!
Very professional and knowledgeable. They were able to replace our bad water heater before we open so it didn’t affect business at all. Our first company to call for plumbing services.
Stacy Monden
2 months ago
Our worker was really sweet and professional. He explained everything and made sure we knew all that was going on. He also took the time to talk with my special needs son . My son really liked that. :)
NTX did a great job.
Promptly determined the problem and had it repaired and cleaned up so quickly. I would recommend this company to my family and friends.
We love how reliable NTX Plumbing is. Their timeliness and work performances are always exceptional. We've used their services for several years now.
Craig Headlee
3 months ago
The plumber, Jose, literally drove through ice and sleet and was on time for the appointment. He was pleasant and professional and was able to change out the shower valve in our shower promptly. I hope somebody gives him a raise soon.
They Installed my Tankless Water Heater and they come out to do annual maintenance. I have also used them for replacing faucets etc. Good company and good service.
Nacho Phamily
3 weeks ago
NTX Plumbing is fast and reliable! Last minute broken outdoor faucet repair! Jose was prompt and friendly to fied my issue. Now we have running water! 5 star for NTX Plumbing!
Lucas Azevedo
6 months ago
I contacted NTX plumbing to ask them to fix my tankless water heater. They informed me the that they would charge $200.00 for the inicial assessment to detect the problem. They missed the first appointment, called me at the end of the day asking if I wanted to reschedule and I agreed.They were on time this time and the gentlensn who helped me was very friendly and polite. Said he would send me an estimate within a couple of days and collected the $200.00 . It's been seven days and I haven't received any communications from NTX plumbing. Now I have to wait for another company to come assess the problem and PAY for that assessment AGAIN.I couldn't be more dissatisfied.
I have used NTX for nearly 10 years for small repairs to full house remodel jobs. They are always responsive and do the work on time and high standards.
Stanley came to my rescue dujring the coldest day of the year. He fixed my spewing bathtun water faucet and was THE nicest guy. VERY reasonable.. So glad I was given his name to use in my crisis. he is a master plumber and knows his craft
stephen ambrozy
a week ago
Overall, the employee used his iPhone as a flashlight. Then, he wanted to charge me 3 times more than another plumber to fix the same issue. Won’t be using again.
Allen Rawlins
4 months ago
Scott absolutely did a great job with our fire sprinkler system. Very fast, knowledgeable, and came in lower than his estimate which never happens.
Scott and his crew did a good job of installing my new Navien tankless. I would recommend Ntx and Navien
Nicholas Moya
9 months ago
Our old water heater just went out but my wife and were already prepared to transition to a tankless one. We couldn’t be anymore satisfied with the installation process through NTX Plumbing. They were as professional as can be and very communicative. Price was affordable compared to two other companies. Jose and Scott got the job done in a very timely manner and do very clean work. I highly recommend for any plumbing needs.
Best plumbing company I’ve used. Honest, quick, and won’t try and sell you something you don’t need. Call them before you call any of the big companies!
Jose was there in a timely manner. He explained what needed to be done. He did an excellent job. Thank you.
Originally, emergency leak upstairs. Tech came, seemingly made repairs. Several weeks later, called back to repair seemingly related leak. Company refused, insisted not related, separate charge/fees. NEVER use again. EVER.
Chris Williams
9 months ago
Scott was very very knowledgeable and explained everything fully. Spoke to me for about 15-30 minutes and answered all my questions and concerns fully and without hesitation. Scott and his helper went all over our home and all over the attic and made sure there were no other gas leaks besides the one from the house to the gas meter. Good quality knowledgeable service, that’s what you get when you call NTX plumbing!
Chrissy Dubroc
a year ago
NTX plumbing was great to work with! We used them for a hot water heater replacement and a slab leak fix. Their prices were fair, and each NTX employee we worked with was super helpful, professional, and knowledgeable. NTX went out of their way to accommodate me, explained the issues in an a clear and concise manner, gave me options, and answered every question I had. Thanks Alex, Jose, Scott, Juan, and technician who worked with Juan! You all were fantastic!
John Meadows
10 months ago
My plumber was early, got things done in a timely matter, and gave me pricing info before we did anything. My issue wasn’t complicated but he took care of things quickly and professionally. I’m in no rush for more plumbing problems but if they ever arise again I would definitely use them again.
NTX replaced my garbage disposal. I have used NTX sever times over the years and highly recommend them for any of your plumbing needs. They are exceptional!
Very professional
Did everything on time as promised
Easy to schedule
Great team work
Cheryl Mahoney
4 months ago
Thank you Jose for getting our outdoor faucets working again. You were efficient, friendly and on time. Expectations met!
David Caballero
7 months ago
Worst customer service. We called for an estimate on a drainage issue and they refused to come out unless we paid 250 for an unnecessary scope. 0/10 would not recommend.
Aoyama Ichome1205
9 months ago
I have a Rinnai tankless water heater installed more than 7 years ago and I had never serviced it. Recently it has been acting up, it would randomly stop giving hot water in the middle of shower. We had to switch off and on the heater in the middle of a shower multiple times. It was very unpleasant when the water turned form warm to cold. So I called Rinnar customer support and they provided me a list of certified service providers. Among them NTX a plumbing was the top one on the list and I was able to secure a service next day. Scott came over on time, he was very polite, patient and professional. He did a thorough deep clean and maitenance on my heater. My heater worked like a charm after that. I am very pleasured with the work he did and his professionalism is top notch. I would highly recommend NTX
Kellie Friedman
10 months ago
We called NTX Plumbing for our Rinnai tankless hot water heater. They were extremely knowledgeable and professional. Scott worked quickly and explained everything! I would give them 10 stars if I could.
Juan and his coworker came to my house to diagnose and repair a leak from my kitchen sink that was pouring like a waterfall underneath my house (pier and beam). They determined they might need to cut into my kitchen cabinets or through the brick outside of my house to reach an old corroded galvanized drain pipe. I was stressed, to say the least! Juan really was so very professional and kind and helped to calm me down and talked with me at length over the options. He made a plan and gave me the worst case scenarios so I could mentally prepare. They came back two days later (delayed due to ice storm). They always text before they come and showed up before the expected time window. They expertly repaired the pipe with minimal cutting into the back wall of my cabinet. My kitchen was left immaculate. I was so grateful, and the repair cost much less than I expected. I will always call NTG plumbing and want them to know what excellent employees in these two men they have.
Haskell Kirkpatrick
a month ago
Very friendly, great communication on when they were gonna be at my home and super thorough!
Five years ago I had a pretty significant drain line breakage under my 75081 house. NTX did the repair with courteous, kind and professional plumbers and I’ve been lucky in not needing any more help .. until this weekend, when I had a toilet AND a shower stop draining properly.Their plumbers came out on time this morning and had both issues resolved within 20 minutes.The cost was not “a steal”, but fair and I tipped the plumbers as well because they’re awesome.Thanks Scott, Mai and team!
Anthony Torres
11 months ago
I called them at 8am today and they arrived at my house at 9am. Jose and the other worker and think his name was Alex. They both were very nice. With in an hour they unlogged our drain. They worked fast a very clean. I'm so glad I called NTX today. Thank you so much!
Bernard Zwillenberg
a month ago
This the second time I contacted NTX about a plumbing project gone wrong. This time I got a rented drain auger stuck in the main drain clean out. I called NTX desperate for help. They sent someone out quickly. After some detective work they discovered that the old cast iron drain pipe had rotted out and the drain auger was caught in the rotted part of the pipe. They fixed the pipe retrieved the drain auger and saved the day. I have decided no more DIY plumbing projects. Thanks NTX.
Us Postal Service , and the guys were very professional and articulate in describing the problem.
Nathan Johnson
11 months ago
Tankless Hot water heater stopped working. Once NTX plumbing, Scott, arrived; was clean, courteous, and professional. Did some trouble shooting online with the Factory and we are up and running again.
Will keep his contact info and use him again for sure.
Brian Franklin
11 months ago
We've called NTX Plumbing a couple times over the last few months as we've had some big unexpected problems with gas lines and water lines. They've been professional, responsive, accommodating, and competitively-priced. Highly recommend.
Devin Flanagan
10 months ago
They were prompt. Communication was amazing. Showed my husband what was needed and why. If you need honest well priced company this is it. We have a 70 year old home and they were amazing.
We originally found NTX due to a gas leak and needed a plumber to repair. They did a great job with that repair. We were impressed with the responsiveness, the professionalism and experience of the crew, and the quality of the work. Recently, we needed to have the plumbing inspected due to foundation work. The foundation company sent a plumber that they partnered with to do the inspection so that we could get approved for the lifetime warranty on the foundation. He spent about 30 minutes inspecting things and immediately went to a solution of re-routing the entire plumbing in the house and quoting 17k-20k for the work. We contacted NTX for an independent inspection and a 2nd opinion. They found the leak and recommended a solution - which was NOT re-routing all of the pipes. Again, we were impressed with the crew's professionalism and quality of work. The owner came out to do the inspection himself. We highly recommend NTX and they are the only plumbing company we'll ever call.
Called before 8 am and tech was here when they said. He had the parts on his truck and was back in business. Easy Peasy!
Prompt returning calls. On time. We have used them several times. Tracking and repair broken water line in ceiling/wall. Hot water heater replacements. Replacing all hot and cold water hookups - under sinks behind toilets, etc. They are professional, courteous, and leave the area clean. I would recommend you try them.
Eggsnbakon2new
9 months ago
NTX on call service is good. When I call this company, they always respond my request and send people to repair my leaking gas pipeline. I highly recommend their service. In this hot weather, timely service and response are really important
Jennifer Scully
7 months ago
Jose was very pleasant, professional and thorough. He listened to my concerns and checked everything and found the leak. We will certainly use NTX again.
Dawn Summers
10 months ago
The whole team was professional and responsive, from the woman who took my call to the team that arrived. It turns out it's an irrigation leak, so outside of their purview. But they got the water to the irrigation turned off and educated me about how their troubleshooting approach. And they charged a lower visit rate since they didn't have to stay as long as expected. I will use them again!
Jarren Mohanna
6 months ago
NTX Plumbing is always my first call for plumbing needs. They are professional, well-trained, and responsive.
This company did a great job with well done work ,call again if I needed ????
Great service! Jose and the team did an amazing job.
Kristen Walker
5 months ago
They did a great job of listening and helping identify the problem at my home. Very mannerly, good communication, etc.
AS always NTX did a fantastic job. They are professional, responsive and very knowledgable about plumbing and the top quality products they represent. From owner to office staff they genuinely strive to take care of your plumbing needs. WOW, am I glad I found them. Ask for Scott or Mia. They are the best!
We recently purchased a house, and it being an older home it had quite a bit of plumbing issues. Alex and Jose came out have been working patiently with us to get the pipes repaired, the leaks fixed, the seals replaced, and plumbing flowing well. Both Alex and Jose have been very kind, patient, and professional as they have had to work on these old pipes. We're very grateful to them and their great work, because now we can shower and use the sinks, etc., without any issues.
Richard Kraus
9 months ago
Had to analyze and then replace tankless water heater. They responded quickly and scheduled the replacement. Work was done as scheduled. Very satisfied with services provided.
Louellen Coker
8 months ago
Quite possibly the easiest plumbing company I’ve worked with. Juan did an excellent job of troubleshooting and fixing the problem. Will definitely call NTX Plumbing next time I need plumbing assistance!
If you want a complex plumbing repair completed quickly without any hassles, then NTX is the company for the job. I have many rent houses and when I get into a really serious situation they always come through for me. There is nothing that causes more property damage than water.
William Langley
a year ago
This business was amazing to work with and they went far out of their way to accommodate our needs. We had a nightmare of a mortgage lender requiring a licensed plumber to do an inspection and repairs to a hot water heater prior to our home closing. The sellers refused to meet this requirement themselves so it fell to us, the buyers. Their Brand Warrior, Janna, was extremely helpful and did everything being asked to meet the mortgage companies requirements. They coordinated with us, as the buyers, as well as the sellers of the property to ensure everything was done with all parties considered. The plumbers that came out to do the work arrived on time and completed everything quickly to ensure we met our closing deadline. We will definitely be using them in the future for any plumbing needs. 10/10
Timothy and Andreea Livengood
2 months ago
A little pricey but quick and convenient service. Took the time to explain everything in step wise fashion so we knew exactly what to expect
Had a pipe burst from the ice storm and NTX was able to get out next day. Ricky and his helper were very polite and helpful. They were able to find and fix the leak within an hour. I really appreciated that they were upfront of potential costs as well. Would recommend to others
Our tankless hot water heater stopped producing hot water. We were able to get same day service. Juan explained what he was doing to fix our issue & how the problem would be resolved, providing pictures. Appreciate the prompt, professional & courteous service from him & his partner.
Alex Barbieri
2 years ago
NTX is amazing! I will use them always from here on out. We have always wanted to replace our electric porch lights with gas lamps. Which means a pretty extensive remodeling job. I researched about 10-12 plumbers. A few of them declined to even consider the project. A couple tried to talk me out of it and suggested to just buy the bulbs that look like flames. And the rest gave me ridiculous bids that felt like they had no idea what they were doing or just wanted to bid so high that I would leave them alone. NTX came in, totally professional, eager to do the work. I had total confidence in them within the first 2 minutes after meeting them. They are ethical, professional, do an amazing job, very budget-friendly. I can’t say enough good about these good people. Jen, the office manager is amazing and their customer service is through the roof! Thank you NTX!!!!!
Doreen Christensen
a year ago
I have used NTX on a number of times and have recommended them to my neighbors. They are professional, knowledgeable and always personable! For me and friends they are the “go to” plumbers.
Juan the plumber was excellent - knowledgeable, thorough and customer oriented. However NTX should have recomended to replace the gas line from the beginning after seeing the age and general status of the pipe. We understand this would scare many homeowners but would have giving us the option to have a costly new line versus having a costly repaired rusted old pipe.
Monique Losson
9 months ago
Glad we had the chance to meet with the master plumber to go over our move-in needs.
Paying the service call was not as streamlined as anticipated. Glad we got it sorted finally. Thanks for the clear, concise help from Mai.
Melissa Nelson Newman
2 years ago
NTX Plumbing replaced some of our sewer line that had been invaded by a root, clogging our toilet line. They were responsive, reasonably priced, and on time. I also had a very easy time reaching the team via text which is my preferred communication method during a work day. My husband and I both work from home so the punctuality and the limited disruption was a huge plus. I would definitely use NTX Plumbing again and I would recommend them to everyone.
Richard Holland
a month ago
Jose was fantastic - got the job done for us!!
Loved NTX Plumbing when their tech, Scott Hooper, came out and repaired a clogged drain line. This time, when called to repair a leaking outdoor faucet, the experience was 180 degrees different. First, they initially showed up 2 hours ahead of the appointment time - when no one was home. When they came back: 1) they were unable to give me an exact price for the work they were proposing - as I had been told they would; 2) the person at corporate refused to speak to me directly, choosing to speak to her tech, who spoke broken English, and; 3) when I asked her to repeat to me what she had told him, she became confrontational. I HAD overheard what she told her tech, and it was acceptable to me, but when I asked her to speak to me directly- and before I could say to go ahead - she told me to find another plumbing company, and pulled her tech from the job. In 30+ years running the sales force for a $500M division of a Fortune 500 company, I made it a point to speak with the customer, if they were present, not “around them” and have my rep need to repeat what I could have told them directly. Since the corporate person at NTX made the decision to pull her team (when I was ready to proceed) I better not be billed for the trip charge - or I’ll have to proceed with legal action against them.
NTX came recommended to me by a friend who used to work as a plumber. I had another company drop out last minute on a job, and NTX sent someone very quickly for a quote and they were very professional and explained everything clearly to me on my options. Their prices are also competitive with other quotes I've gotten. Overall I'm extremely impressed with how responsive and helpful they've been.
I highly recommend NTX Plumbing! Scott, Brandon, and Brian came in and did the job amazingly! They are very prompt and very professional. I normally don't leave reviews on things, but I simply had to speak out on my experience with them.Scott and his team are extremely knowledgeable and was able to fix my plumbing needs right away! They did a water heater reroute and they are very reasonably priced! If you are looking for experts this is definitely a company to call for all your plumbing needs!I am definitely going to be using them again for all my plumbing needs!
The service was very fast and very clean. After they left I thought faucet was leaking and they sent another repair guy out but it was just the new anti freeze technique in new faucet and he explained in detail why water came out at first til pressure opened valve. No additional charge to me. Will use and recommend again.
Christy Marlowe
7 months ago
NTX texted me when the tech was on his way and Jose was very courteous and professional. I would definitely use NTX again.
Texas and the Dallas area experienced severe winter weather during February 2021, and a lot of people had frozen pipes, etc. The freeze resulted in some damage to my Navien tankless water heater. I looked all over for the needed part, but was unable to even speak with most dealers. I sent the part info to NTX (without having any previous relationship with them), and they were extremely responsive and helpful. They were able to order the part with express shipping, and came out and installed it, and got our hot water going again. Scott and his team get full marks for their helpfulness, friendliness, communication and professionalism. They have earned my business, and I will be using them for all my plumbing needs going forward. Highly recommend.
Debra Layman
10 months ago
Prompt service on a weekend - arrived within the window of time promised, assessed and fixed the back ups In two sinks. Efficient, courteous and very tidy clean up.
Will use again!
Scott did a great job repairing our gas fireplace! He was professional, thorough, and even cleaned the inside! I highly recommend NTX Plumbing!
Very knowledgeable, friendly and helpful company - both those in office (phone) and in field.We had a back-up which ended up needing outdoor digging to get under the house - the group they got to handle all the earth moving were as professional and efficient as NTX Plumbing.Overall, a great company we have done repeat business with now and been impressed with both the employees and the results!
Repeat customer here! They fixed my plumbing problem and explained to me why my sink kept clogging. Now I am even more educated on what to do as maintenance. My plumber worked hard and efficiently!Thank you guys againSonja
Alex and Jose arrived to test for a gas leak. They were both courteous and diligent. They found the problem and made arrangements to come back the next morning for the necessary repairs. I would highly recommend NTX Plumbing.
We have had NTX do plumbing work for us several times now, both major and minor. Scott and his excellent technicians set a new standard for outstanding service every time. They are quick, honest, and do top notch work. The whole crew is very professional and a joy to have in your home. It isn't always easy these days to find great service that you can trust, but NTX is the real deal. I can’t recommend them enough.
Jesse Villarreal
3 years ago
NTX plumbing. Amazing service. Unbelievable customer service. We had emergency plumbing issue NTX made us priority to resolve our gas smell issue. Highly recommend. The company values are really strong great job NTX.
Heather Barbieri
2 years ago
This is the second time we used NTX. They are amazing. This snow/ice storm has crippled the city. I called a bunch of plumbers- most of them told me they can get to me next week. A good buddy of mine who is a GC brought in a plumber this morning and he told me they couldn’t even touch the job till at least Sunday. NTX showed up and found two busted pipes and fixed them within two hours. Amazing. I have dubbed them the “Pipe Whisperer “. No matter the job these guys are the one to call! Don’t waste your time or money elsewhere. Also - they are so ethical and trustworthy.
Alex and Jose were great in repairing my broken gas pipe. They were so thorough and professional. Jana in the office was amazing and followed through on getting service to me. She was so helpful and friendly. Terrific company.
Wow! Fantastic service combined with customer friendly pricing. What more can you ask for?I normally would replace my own water heater, but our setup includes a broken hot water circulator, so I didn’t feel comfortable doing it myself. I definitely chose the right company. They reminded me several times of our upcoming appointment and even let me know they were on the way to my house. In a few hours, we had a new system working perfectly. They left no trace of being in the house except the nice Bradford-White water heater. I have heard of this brand and it has the reputation of being the best. When they quoted the price, I figured I was getting a lesser brand.Thank you NTX Plumbing! You have my business for life.
Trevor Hopkins
a year ago
We need a plumber to repair an underground gas line and went through two or three companies who procrastinated, made excuses, etc and finally found NTX and they were surprisingly responsive. They quickly explained the complications and proposed a solution. They executed the repair despite difficult conditions and parts shortages and did a great job. I am a commercial project manager and I definately endorse Scott, Alex, and all of NTX Plumbing.
I’ve been using NTX plumbing for a few years now and never have been disappointed! Our water heater went stop working one day and they were able to schedule a technician the next day! Who wants a cold shower? Not me! Another time, my shower head stop working and they figured it out quickly and fixed it! Just today, my garbage disposal and faucet was replace! Easy and flexible to schedule! Great pricing, amazing customer service and professional technicians! Thank you for all the of our plumbing needs! Will definitely call and always use for all plumbing needs!
Miguel (I hope I remember his name right) was quick to find and fix the problem another plumber had missed two times!.
Drew Gardner
7 months ago
Water system leak inspection prior to purchasing a home. They found a leak in the drain lines that we were able to use to negotiate a better price.
Victor-Tien Tran
2 years ago
NXT was very flexible with my scheduling when I had an emergency leak.They didn’t BS me like others and told me the cost upfront and how much repairs vs new equipment were.If I could give more than 5 stars I would. They came to my rescue and helped educate me on what I could do to prolong faucets and toiletsVictor Tran
I used NTX Plumbing for a Hot Water leak under my slab. Scott located it and discussed my options. His crew was professional & efficent. They also cleaned up the area very well before leaving.I have no problems with recommending Scott and his crew to anyone.
Pamela Trevino
8 months ago
Had a gas leak and Juan and his sidekick came out to fix everything. On time and very professional and laid back. We’d ask for these two again next time.
Juan was very courteous and professional. He explained everything he was going to do and why. Very clean in his work, and gave me a few pointers related to other plumbing maintenance issues. Very satisfied with NTX Plumbing as always!
Very professional, courteous, well-mannered and knowledgeable. In my particular situation I had two options, a temporary repair for a few hundred, or the complete job which would have been a few thousand. In these current financially insecure times I had no choice but, to choose the temporary repair. My technician did not huff and puff when I did not choose the large expensive route. It appeared that they were there for the best interest of the customer. Because of that attitude they now have a loyal customer for life. When the inevitable happens they will get my business when the total repair becomes necessary. Can't say enough about how highly I recommend NTX Plumbing.
Brittany Stanley
3 years ago
Thank you, Ricky!!! We just bought a new home that had quite a few minor plumbing issues (crossed hot & cold lines, not hot water in shower, new garbage disposal, and more). NTX happily came over to provide us a quote before we bought the house. They were available on short notice and did a thorough inspection to provide us a quote to use in negotiations. We decided to use them for the repairs as well and could not be happier. Ricky was here right on time, super friendly and nice to our dog that was being a brat, fixed everything perfectly and as quickly as possible and even stepped in to try to help me get my ring doorbell off the wall when he saw me struggling! The cost was fair and reasonable and exactly what they had originally quoted us even though a few extras were needed. We will most definitely use NTX again for any of our plumbing needs.
This company is great. They came out when they said they would, & gave us priority to deal with the tankless water heater issue. They did the installation of a new one and we are really appreciating everything about dealing with this company. From the people answering the phones to the repair staff. Great job, they go the extra mile.
Maureen Mader
2 years ago
I have a gas leak & a new line for the gas needs to be put in. It is very expensive & unfortunately the pipe they are not allow to repair per Atmos.Juan (plumber) has done a great job with giving me details.Also NTX plumbing does a good job texting me regarding the appointments.I appreciate NTX service & great follow up.After the repair of the gas line I had problems with Air in the system. (Air was blocking the air)NTX accommodated my schedule to purge the system. I am So glad to have hot water &Heat again!Thank You!Maureen
Mark Kreditor
3 years ago
Scott and his team are amazing. We had an installation of two tankless hot water systems and interviewed several plumbers. Their company was the best value, best service and a great experience overall. We highly recommend Scott and NTX.
This was our first experience with NTX Plumbing. We were referred to them by a contractor we use. We had water coming up through our wood flooring in our bedroom and are somewhat new homeowners. It’s nerve wracking trying someone new. Scott was in and out with in a couple hours, he located the leak with minimal cuts and had everything on hand to fix the pipe. Scott was prompt, personable, professional and his pricing for the fix was very competitive. Needless to say, Scott is now our guy! Thanks NTX Plumbing!!
Bryon Morrison
2 years ago
We had several pipes burst due to freezing weather. Scott originally said it would be more than a day to get us on the schedule, but when I explained the severity he got someone right over.Our entire crawl space was underwater, but Juan was amazing and didn't give up. He created a new access point, got under the house in the freezing mud/water and literally saved our house. I could not be happier with NTX and their commitment to helping people.
I have used NTX plumbing several times and would highly recommend them to everyone. I have been very impressed that they have been able to get out to our house quickly everytime to do the job. Scott is friendly, reliable, honest, and does a great job. NTX plumbing has also done work for some of our family members and they also were impressed with their services. I will continue to use them for all of our plumbing needs in the future.
NTX is the best plumbing experience we have had. They have done several services for us from diagnostic to broken pipes-toilet replacement all with excellent customer service and quality work. They are always our first call when we have a plumbing need.
Tranessa Weaver
2 years ago
We have 2 toilets that were running…standard stuff.. probably needed new flappers and valves. Our usual plumbing company was busy with a big job so they recommended NTX. Super friendly on the phone and very accommodating with a quick appt. Their charge to just diagnose the problem was $154, which I thought an odd number and also steep, but I wanted my toilet fixed asap and they came recommended. Alex arrived on time and was very nice…and this is when things started to fall apart. He didn’t seem confident about how to fix the issue with the toilets. After a few calls to the supervisor, he arrived at the conclusion that both toilets needed new valves and flappers, but still not 100% sure this would fix it. I could hear the call - there was education on how to tell the brand of the toilet and explaining flappers. Huh? Really? The supervisor said it would be $425 to complete the job which I thought was outrageously over-priced. I myself have replaced a flapper before and know it is not that difficult. I called our usual plumber to ask what they would charge - $250ish. I asked Alex to call his boss /owner back to reconsider the exorbitant cost. Nope, he’s sticking with $425. I paid Alex the $154 for his time and sent him on his way. Hard lesson learned…don’t take a recommendation from your plumber. Looks like I’ll be watching YouTube videos and getting out my tools.
Lee-Ann Campbell
2 years ago
Scott came out to our house next day when we had a leak, coming up thru the floor. I am thankful that we were able to schedule the repair quickly. I will recommend NTX Plumbing, and continue to use them in the future!
David Haralson
2 years ago
Very happy with NTX's service! Spent a day and a half trying to replace toilet shut off valve (copper pipe was over sized) without success. Big big relief. I would definitely recommend NTX plumbing.
I am very impressed with NTX Plumbing. Scott, the owner, is a true professional and the quality of their work is great. I have used them for my plumbing needs three times. Each time he was prompt, courteous and cleaned up after working on the plumbing. I highly recommend NTX Plumbing for your home or business without qualification. Bob Cooke
Teresa Hosea
11 months ago
Scott made two trips to our home during the freezing weather. First to shut off water to our hot water heater so we could still run water through the pipes to avoid further damage. He then returned 2 days later to replace the unit. We have used NTX plumbing for the past 11 years and they are always our go to company for jobs big and small.
Hiring the right professionals make all the difference! We had originally hired a plumber to do a few things and he just couldn't get anything done. I fired him and called NTX.NTX found 6 leaks in the house and found more outside.They were responsive, professional, and got us taken care of very quickly!I've learned my lesson and from now on will call NTX. They are incredible.
Spectacular Girl
3 years ago
Scott, Mai and the staff at NTX plumbing are knowledgeable and professional. They have tended to our plumbing needs for 4 years now and have never disappointed. They are always on time and committed to resolving whatever might be wrong. We own an older home with old pipes and Scott has even personally given up a Sunday to come over and help us when we had a plumbing emergency. My husband and I would never use anyone else and are always singing this company’s praises to everyone. They are a 5 star operation all the way and all the time.
NTX Plumbing is outstanding! We called them for a last minute slab leak test to be performed on a home that we were under contract to purchase and they came through. They arrived on time (early) confirmed the appointment the day prior and the day of. Scott (the owner) came out and quickly figured out it was not a slab leak but another issue and charged us a lesser than we originally anticipated to pay. Their prices are fair and we confident to recommend them to others because they are good people. Everyone needs a plumber, working with NTX is a privilege. Thank you again Mai and Scott and team!! The Kawata Family.
Super polite and on time. Made sure work space was protected then cleaned before leaving. Have used NTX Plumbing before and always satisfied. Good Job!
Marisa Capistran
a year ago
NTX Plumbing is our go to when it comes to backflow and plumbing services. They are very responsive and professional. We recommend them for all plumbing services.
Rotorist Workshop (Think. Play. Live.)
4 years ago
My family went through hell with our previous plumber, who installed the wrong pump for the pipe size and caused loud harmonics in the house for two weeks. In desperation I reached out to NTX Plumbing. Right off the bat, NTX gave me confidence with their friendliness and skillful troubleshooting approach. The second day their expert level plumber came to my house and fixed the problem, ending our two-week-long misery. They are fully dedicated to making their customer happy, no matter at what kind of cost. The previous plumber removed their mis-installed pump and took away the flanges with them, which caused NTX to spend over two hours soldering new flanges on the pipe, but I was only charged for one hour of work. I'm very satisfied with their service and would recommend NTX Plumbing for everyone!
NTX communicated well and showed up within the scheduled window. Alex came in, offered a couple feasible solutions, and got right to work once the decision was made. He quickly fixed the leak and was out within an hour. I really appreciate that he found a creative way of fixing the problem without going down an expensive and time consuming route.
This plumbing company is the read deal. Small, family run, service oriented with not just a get it done mentality, but we’ll get it done the right way quality standards. They are responsive, polite and do the job the best way possible. So glad to have made the initial random call to NTX Plumbing.
If I could give them zero stars I would. I attempted to hire this company for plumbing issues that came about as a result of the extreme cold in Texas. I called on Wednesday 2/17 and scheduled an appointment for Saturday 2/20 between 1pm and 3pm. I received a call back a few hours after scheduling the appointment. The company was canceling my appointment because, in retrospect they “didn’t have time”. The appointment was rescheduled for Monday 2/22. On Friday 2/19, I received the following text message: “Hello! Our schedule is full. We will not able to provide service next week.” Yes, the full schedule should include my appointment. This is the most unprofessional group I have ever dealt with. I wouldn’t contact them again no matter how small the job. After expressing discontent over the missed appointments and the fact that I would post an appropriate review, the plumbing company actually texted the following to me. “ Not a problem! Everyone knows this is a stressful situation and it is sad you have a lack of compassion for the plumbing profession during this time.” Apparently NTX Plumbing lacks compassion for the people that attempt to hire them because help is needed. Pass this one up if you are looking for a professional plumber.
Christopher Harris
3 years ago
The short version...hire this company now for any plumbing issue that you are having. Also, refer them to anyone else who is having a plumbing issue.Longer version...most people who found a magic lamp with a genie that would grant three wishes (and no wishing for more wishes) would probably wish to have one of their relatives be a super competent, honest, and reasonable plumber in the family. Scott is that plumber.Ladies and gentlemen...my 15 year old tankless hot water heater finally died. I didn't even notice when it did...for years we'd had to hit the reset button 1-2 times per week to restart the hot water. This past Saturday, we hit the reset button and nothing happened. Looked at the unit and saw a little bit of water dripping from the corner of the enclosure. I remember thinking, That can't be good.Fearing the worst, I Googled a few natural gas tankless options (Rheem, Rinnai, Navien) and articles about expected costs. I found a local plumbing service who came out, didn't inspect or try to turn on the unit, and said it was bad and needed to be replaced. It'd be about $5,000 for a new Navien unit (maybe more) which is all they install. It took them 20 minutes to tell me that and charge me $140 for the trip. They promised to have a firm quote to me the next morning.Not feeling like this was going to be a company that I'd enjoy working with, I began searching again. Went to Yelp, sorted by average customer review, and up popped NTX Plumbing (also a Navien specialist). 5 stars and 24 reviews...and the reviews were very flattering and positive. Almost too good to be true. As it was past business hours, I had to wait until 8:30 the next morning to call. With any luck, I could get someone to come out and give me a comparison quote. With tremendous luck, maybe someone who'd actually take the cover off the existing tankless water heater and see if they could find the problem.At first I was nervous...I'd read the Yelp and Google reviews on NTX Plumbing (and Scott) and didn't think it was possible for Scott to live up to expectations. I called at 8:35, and Jennifer pleasantly answered the phone. She was friendly, courteous, understanding, and professional...if I needed someone to answer the phone and be the face of my business, I'm pretty sure she'd be the one. She could have Scott (the owner) out between 11:00 and 1:00. Perfect...we booked it, and I was just hoping he'd be there by 1:00 so that by 2 I could have a comparison quote (for the one I was expecting that morning) for a new install.11:00 on the dot, Scott arrives. My wife lets him in, and he gets to work checking out the current unit. He reads the diagnostic codes and is quickly on the phone with Bosch. After about an hour and 45 minutes, they think they have the issue diagnosed. The unit likely needs a new heat exchanger. We chat on the phone and he lays out our options. The cheap way to go is to change the heat exchanger...the other route would be to replace the old unit with a new one. He spent about 15 minutes talking through the various models and options...not trying to sell me on any one model in particular, but just asking good questions to help inform my decision. In the end, he recommended a Navien unit in the Standard product line...I opted to go for the Advanced unit. (Essentially, the best residential unit they had.) All in price was in line with what I was expecting and significantly cheaper than the $5,000 ballpark I was given the night before. If I wanted to go with the new unit, he could install it same day. Sign me up.I think the install was pretty simple...I had all the gas lines and venting needed already. He was able to finish pretty quickly. I was expecting the final invoice to include a charge for the time spent diagnosing the existing tankless (about 2 hours), but (the Legendary) Scott was having none of that. I got home at 5:30 to glorious hot water. There was much rejoicing. My wife at being able to take a hot shower at home again. Me at knowing that I have a new plumber in my family. Do yourself a favor...call them.
Washington Tran
3 years ago
NTX provides stellar service, my experience with them has been very communicative and understanding of the situation. I had a broken pipe and arrived on time and attentive to let me know they were arriving. The technician was friendly and informational. They even gave me advice for up keeping certain criteria.
I've used NTX Plumbing for a little over a year now. Great guys and they generally do good work. But...I'm leaving a 2 star review because I was charged $154 for a half hour job with NO parts to replace. (Just needed some tightening.)$49 - service call (I get this.)But a whopping $105 for the half hour job (classified as plumber hourly rate).Forget being a doctor. Just be a plumber and get paid $210 an hour.
Nancy Barbera
2 years ago
Scott and his crew are nothing short of amazing . Extremely knowledgeable, professional and fair priced. Scott and a helper came out during storm week for a slab leak ; today he came out himself for a tub leak . I trust no other . They are awesome . Use this company - you won’t be disappointed.
Ryan Johnson
10 years ago
While I hope to not have any plumbing issues again anytime soon, NTX Plumbing will receive any future business that I may require. Scott was easy to reach or would return calls the same day, his estimated time frame to arrive was accurate, and he was polite. I have one more service contractor for my rental unit that I can now mark as reliable in my address book. Thank you Scott and Mai.
Mai and Scott are AMAZING!! NTX showed up as promised, texted me a photo of the plumber and confirmed the appointment ahead of time.Scott did go the extra mile to provide me with honest recommendations for repairs as well as NOT oversell me on things that need not be completed.Thanks Mai and ScottChadd Kawata
Scott was very friendly and immediately noticed a couple of things off about our tankless water heater installation. Completed the NaviLink install. Very professional and I love that they communicate via text when they are on their way and send a photo of who to expect. 10/10 would recommend and will use again.
Paul Hernandez
10 months ago
Crew came out on time several times and was very polite and conscientious of not making them huge mess everywhere. They they explained everything properly and I will definitely use you guys in the future.
Water bill had skyrocketed the last couple of months. Water meter was moving when all the water in the house was turned off. The technician they sent out (Scott) located the leak within minutes and promptly repaired my issue. Turned out the line in my front yard was leaking, but not anymore. The technician was very personable, knowledgeable, and professional, I highly recommend.I even learned a few things. (-:
On May 1, 2018 our bathroom shower head was leaking caused by our faucets not working properly. We called in NTX Plumbing, whom we've used before, to fix the leak--(and do other plumbing replacements).We purchased a new shower head and faucets and had those installed. Everything seemed fine until August 9, 2018 (a little over 3 months later) the shower started leaking again. We had Scott come out to repair it. He worked on it and said the faucets should no longer leak, so we paid him for his services. Next morning, my husband took a shower and the faucets/shower head starting leaking. We called NTX and Scott came out on August 14, 1028 and worked on it again. He said grit got into the faucet but that it was fixed and we should no longer have a problem. Well, next morning my husband, again, took his morning shower and the faucets starting leaking.We called NTX. Never heard back. On August 15, 2018 I texted NTX. My response (I'm guessing from Scott's wife Mia) was Okay lemme discuss with Scott and get back to you. No response after that. On August 17, 20189 I sent another text saying Any word yet? The response was they tried to call but it went to voicemail. I said I never got any message. I was told they'd call me on Monday as their office was closed (it was the weekend by then.Never heard anything so I sent a long email presenting the problem and asked how we could resolve this. No response. Seems to me I've gotten the runaround. Never heard anything back. It's a poor way to handle an issue.I don't know if the pipes need to be flushed--just a guess as I have no plumbing experience.
Patrick Phillips
3 years ago
My family and I are purchasing a house. I called to see if NTX could do an ASAP assessment and quote on a couple of items on a perspective house. Sure enough they were able to make it out that same day. Thomas T. was there early and more helpful than I could have imagined. He quickly diagnosed the issues I was asking him to look into. Could have made a mountain out of a molehill. Instead let me know the issues were simple and non-factors as a matter of fact, in him checking the issues he actually ended up resolving most of them. Did Thomas stop there? Nope! He quickly went around the rest of the house to do a quick assessment of the plumbing. He found something that the inspector missed that was very dangerous. Could have gotten someone badly hurt or worse. I’m extremely thankful for NTX and Thomas T. I will use this company moving forward.
My main pipe was clog up and I reach out to NTX Plumbing. They check their schedule and was able to fit me in on the same day. The Tech came out and ask couples question, then started to get his tools to work. Tech was very knowledge of what he is doing. He was able to to unclog my main pipe within 30 min time from his arrival. Luv it! Will call NTX plumbing for all my plumbing issue.
I have a foundation repair business and recommend NTX to all of my customers. They are punctual, professional and always put the needs of the customer first. I have enjoyed doing business with them and look forward to many years ahead with NTX.
Very professional, friendly and from what i can tell so far, did a decent job. They installed two toilets for me, charged $250 per toilet which i think is reasonable and they hauled off the old toilets.
Eileen Canavan
3 years ago
Plumber -Thomas- was prompt and quickly identified leak. Very courteous and professional. He wore PPE's and kept my wood floors clean and dry while replacing the garbage disposal. I would recommend to family and friends. Thank you NTX
Wonderful service. Prompt and resolved my gas leak!
William Milner
3 years ago
James was at my door at the beginning of the time window I had been given. He quickly diagnosed the problem I was having with a water leak of unknown origin. It turned out to be on the City side of the meter; their problem. I had James repair a toilet which had a reservoir tank that was about to fail, while he was here. That relieves me of another pending disaster! Thank you for your courtesy and professionalism. Next time I will know who to call when I have a plumbing problem.
Chakkaram Rajagopalan
2 years ago
I had called NTX yesterday and initially spoke with Ms. Mai for addressing a possible leak. Scott came the very next day and did a thorough explanation while detecting and fixing the problem.
Please continue all your good work.
Miranda Buechel
3 years ago
Ricky, Jeff, and B. were incredibly helpful. We broke a pipe in our front yard and therefore had to turn our water off. They were here within the hour and stayed for four hours, into the dark, to make sure the project was complete so we could turn our water back on before going to bed. Pricing was very fair! I would suggest NTX Plumbing to anyone who asks
Our go-to plumbing contractor in Dallas. We've used them for jobs ranging from $200 to $5000 and have always been happy with the results! Their prices and service are great compared to others we've tried.
Jose was awesome! Professional, on time, quick diagnosis. Thanks NTX plumbing!
Rockie Marvel - Marvel Home Team
11 months ago
They helped my clients and got out quickly to assess the problem. Got them on the schedule and everyone was happy. Highly recommend them. Thanks
Recharge Nguyen
3 years ago
NTX is absolutely wonderful!!!! They helped me out when I needed it the most!!! When the big boys charged me double to triple what NTX was charging and they came out immediately while the big boys would have taken double the time... I guess the more it cost, the longer itll take hahahahahaha.... and to those 2 star rated guys, complaining about 150 to 200 bucks for plumbing service?!?!!!!! Pfft... try and get a better price from the larger outfits, believe me... I tried...
NTx Plumbing has worked for me twice now. I can’t recommend them enough. Their pricing is fair, they offered me options on ways to save money too! They are trustworthy and honest. This is a great company.
Thanh Paige Ngo
3 years ago
Recently used NTXPlumbing for our rental property. Called them around 8ish am and they had someone out by 9:30am. Started off with a professional text message confirmation system. Which including the approximate time with a picture of the Plumber. How nice is that! To be aware of who’s coming and a time frame they will arrive. James came and serviced the house, we received multi pictures via email upon completion. Everything ran so smoothly, we would HIGHLY recommend NTXPlumping.
Michael Smith
5 years ago
Would never use this company. Purchased a home and had my water heater flood the kitchen and living room. The previous owners happened to leave the receipt from NTX attached to the water heater. This was installed without placing it in a precautionary overflow pan, nor did they hook it up to the drain right next to the heater! Lazy and unacceptable shortcut that highlights the absence of ownership in their work. When I contacted this plumber, I was yelled at by the owner Mai and accused of trying to get something out of my misfortune. She went further to say they would never warranty a 7yr old heater on parts or labor. Her lack of professionalism and business sense doesn't surprise me considering the work they perform.
This rude dismissive person Mai kept talking over me on the phone while I was asking them their course of action today ( after they sent an apprentice out to look at my faulty hot water tub faucet in my master bath, which they did nothing that I hadn’t done, and left me with a big running hot water leak for the 3 day weekend ), n I was requesting that a plumber/the owner Scott come out instead of an apprentice.She then said they did me a “favor” Friday, told me I’m welcome to call another company, and then called me a liar regarding what was or wasn’t done, and repeatedly refused to let me even speak with the owner, Scott, and hung up on me.I’ve used this company twice and each time they sent Eric, who was intelligent, honest, punctual and professional n reliable... I see now why he left them.I am Very very disgusted... I will be reporting them to the better business bureau, TDLR in Austin, and calling NBC 5 consumer division.I wonder if Scott knows how this woman is destroying his business
Blaire Barnes
4 years ago
Ricky is the absolute best! He spent time to make sure he diagnosed the reason we were having a back up in our house. After running the machine down the vent on the roof, we are clog free and there is no more water coming out from the bottom of the toilet in our hallway bathroom. Ricky didn't just come in and run the machine like a lot of places would do. He made sure that a clog was the reason for the issue. That way there is less of a chance of a repeat backup.Mai in the main office is awesome to work with. She is friendly and responds to messages and voicemails extremely fast.I will definitely recommend NTXPlumbing to anyone who is looking for good quality work!!
They came when my leak got worse,it was less than1 hour from when I reached out and when they arrived. They were able to shut the leak off when the city HAD not been able to do so. I look forward to working with them to get the leak repaired as things dry out a bit. Highly recomend doing business with this company!!!
alex was as usual, friendly and nice to see and hang with. y’all have always taken great care of me and my clients i have referred y’all too.
love you guys and thanks again.
cheers, cb.
No problem with workmen. Big problem with charge! They were on site less than an hour to unclog drain in vanity sink. $300 charge is not reasonable.
James was on time and very professional. Appreciate the time he took to explain everything to me. Affordable pricing as well.
Great service and professional!
Recommend them!
NTX Plumbing is the only plumbing service I have used for years. They are my people so to speak and I highly recommend them to friends and family needing plumbing services. Thomas was here today and was great.
Team at NTXPlumbing was great today. We had our gas shut off by Atmos. So glad we called them, they arrived within the timeframe given and their pricing was comparable to all of the other plumbing companies here in the metroplex.IGNORE the other reviews about NTXPlumbing's pricing! Try calling bigger plumbing companies like Baker Brothers who charges $300-$400 easily for the hour, etc.Keep up the awesome work! We know it is not easy having to constantly defend why the Plumbing Profession should be more respected by society. Good People
Scott diagnosed the problem immediately, got the company on the phone to get the correct part and will have the whole thing resolved as soon as the part arrives from the manufacturer. Smart knowledgeable guy! I have a new plumber!
The technicians at NTX are professional, on time, and very thorough. I strongly recommend them for tankless water heater installation and service.
Quality was fine, but price was sky high - $207 in labor (1.5 hours @ $105/hour + $49 service call) to flush line and replace cartridge in the shower that was causing low hot water flow.
NTXPlumbing is an awesome company. Very professional and they do great work. They did excellent work moving some plumbing diverters to a different wall as we were doing a remodel and couldn't be happier with the end result.
Atali Samuel Photography Studio
3 years ago
This is what customer service is supposed to be like. Quite possibly the most professional service I’ve ever received. Technician was prompt, friendly, and thorough. Highly recommend to anyone needing a reliable plumber for any residential or commercial issue.
Not only do they provide their tremendous knowledge and care in your project, they work through the process to ensure each element is considered and accounted for. So in the end, you receive a properly completed project but, you also feel understood as a client with needs and educated on the why/how of accomplishing your project.
Jamin Knickerbocker
3 years ago
NTX Plumbing was on time, very presentable, and knew what they were doing. They were able to identify the problem and fix it right away!
Patrick and Ricky were the team that came out and got R done
Came the same day and unplugged my kitchen to laundry room clogged pipe
Gas manifold repair. NTX is always on schedule and professional.
Jessica Hansen
2 years ago
I called them after the storms and was told someone would be there Monday. I had an issue where I could not turn off my water meter. I received a text Monday afternoon saying they won’t be honoring my appointment with no explanation or notice. So rude to do this to a customer in need and just toss me aside.
Professional and show up as scheduled.
Repaired issue with A/C drain. No leaks and drains properly now.
The plumber that they sent out put the gasket and spring on backwards, which caused our hot water to run all weekend. We had to get another plumber (from another company) to come out and they were able to see the problem and fix it very quickly.
I have been working with NTX Plumbing since 2010, no less than 50 projects, and they do all the work at my personal home. I dont trust trust any other plumbing company in the Metroplex, these guys are the best
I'm the President of Park Lane HOA. Mai and Scott have worked with us for a couple of years and been Very cooperative and patient when dealing with some difficult situations including unreasonable renters who stall needed repairs. Ignore the review from Mrs. Jessica. She's always causing our vendors difficulty.
Misti Mosteller
8 months ago
NTX came to the rescue when we had a water tank disaster. Excellent in every way.
NTX Plumbing provided great service and got my water flowing again! I am very pleased with the quality of the work!
Owner Mai couldn't be more unprofessional. This same attitude spills over into their work. Cannot trust they will do the right thing when no one is looking. Avoid at all costs, would not recommend these people to anyone.
I’ve used NTX for several plumbing jobs at my house and they always do quality work. Their employees are top notch.
The service technician/plumber Ricky was friendly and professional. He took care of my issue quickly and answered all my questions. I was very happy with the service I received.
Andrew Gormley
2 years ago
Have used this company a few times now without regret. They are prompt, do good work and fully explain the work they are performing. Definitely recommend.
I've used NTX multiple times. Always a great experience and quality work. Thanks Scott, Mai, and James.
With the arctic blast that came in this week, water heater broke came in the early evening to fix it and help troubleshoot to get hot water again. Very thankful.
Norma Nichols
3 years ago
Excellent service. Rare size of flapper. He called all over metroplex trying to locate part. Appreciate Rickey’s help and honesty. Thank you so much!!!
The guys were professional and friendly and got the job done quickly. Will definitely be using again.
Jeffrey Peters
2 weeks ago
Very responsive and knowledgable.
I trust Mai Hooper and NTX Plumbing for all my plumbing needs. They are a company of Honesty , Integrity, and the Highest Excellence !!!
Ashley Bandurraga
3 years ago
Wonderful service! Really friendly. Explained in detail what work needed to be done and have detailed and accurate quotes. No hidden costs or any surprises throughout the process.
Johnny Flippin
6 months ago
Replace all outside gas piping that was leaking plus the inside of house up to code standards
Lisa Hang Nguyen
3 years ago
Reliable and professional. Tell you what is being fixed and why it needs to be done. Prompt and on time. Easy to get a hold of. Will definitely use again!!!! Thank you
NTX is among the best for any plumbing need. Great teamwork and extremely caring. Don’t call anybody else!
Kyle Koestner
2 years ago
This is my go-to plumbing company in Richardson. They are incredibly responsive and provide excellent work. I would strongly recommend them for all plumbing services!
Great service at a time when the city of Dallas is overwhelmed with plumbing issues. Was on-time and got right to work. Highly recommend!
Michael Hirsh
4 years ago
Had a kitchen sink back up on Christmas Day they were out the next day cleared the drain very reasonable and professional. Erick was very polite and a true professional highly recommend
Wonderful experience
Juan was very helpful and made the needed repair
Would highly recommend
O
Juan did outstanding job.
I recommend NTS for any plumbing you need.
On time, too.
Have used this company twice now. Professional staff, fair pricing, quick work. Would recommend.
Evans Jarnefeldt
a week ago
Scott and NTX Plumbing are local, friendly, and real pros! I'd recommend them anytime!
Andrew Vazquez Hubbard
3 months ago
Great service, knowledgeable and friendly
Pacific Kethavong
4 years ago
Great company! Best price in town! Came out to quote me on a water heater and was the best price ever, nearly next to nothing!
Bonnie Canelakes
9 months ago
Been using NTX for years for all kinds of plumbing issues, commercial & residential. There is none better.
Nicole LeBoeuf
3 years ago
Lovely, personable company that goes the extra mile to ensure that people's needs are met. These folks are staying on my referral list for sure.
Kallie Malmgren
2 years ago
Very good and knowledgeable technician. Customer Service was outstanding. Showed up on time and did great work.
chana-yetta Rodenberg
2 years ago
Thomas was very good and very fair and told us everything he was doing. A professional young man!
Arrived on time. Was thorough with diagnosing and fixing the problem. Will definitely use them again!
Great customer experience. Thomas was prompt and professional. Made sure everything was checked and working before leaving.
Kelsey Carter
2 years ago
Ricky was knowledgeable and kind. Gave lots of details about his findings and would highly recommend.
BEWARE! Terrible customer service. Owner is unprofessional, and the plumbers made a huge mess, scuffed the walls, and didn't bother to clean up after themselves.
Service was on time and efficient. The technician, Thomas Truscott, is knowledgeable and easy to work with.
James Burnett
2 years ago
Very responsive and communicative. From start to finish everyone was incredibly professional. Cannot recommend them more.
Michelle Piropato
2 years ago
Scott and Juan were fantastic! Will use NTX plumbing from now on! Thanks guys!
Thanks for texting the estimated arrival time. Much appreciated!
Gwen McGillewie
10 months ago
They came out quickly and they were very efficient, friendly, and affordable.
Emily Riccardi
2 years ago
Great job! Very professional and thorough! Ricky and his helper were fantastic.
They were fast and professional, I needed it done soon and they delivered that same day!
Roland Ligtenberg
3 years ago
Very highly recommend - so easy to book online, helpful schedule and on my way text notifications, and pay online!
Connie Riley
9 months ago
Excellent, professional, knowledgeable, and very helpful!!!!! Thank you so very much, Scott!
Always professional, do very good work, great at documenting all the details & the office staff are super
Love these guys, professional, proficient, communicative and reasonable. What else could you ask for? Will definitely use them again.
Brooke Bitner
2 years ago
They got to us right away and solved the problem quickly! Very professional and friendly! Highly recommend!
Prompt, friendly reliable several-just the nicest people all around. A plumber you can trust!
Michael Zobeck
2 years ago
Scott saved us THOUSANDS from a quote from another company. And everything is fixed and working like it should.
They understand what my issue was and fixed it without any additional questions
Thomas Burleson
a year ago
Technician - Alex was great help and very knowledgeable- provided great feedback on issue
Steven Wilkerson
a year ago
Always professional and on-time. The best plumber in North Texas!
Navien Expert. Highly recommended
Very professional and responsive.
Nicole Grande
11 months ago
The best plumbing company in North Texas.
I called for an estimate and spoke to an absolute idiot, she had no clue how to talk to a potential customer or even pretend know how to use a phone.
Claudia Caudill
2 years ago
Awesome tech. Found the problem not what I thought easy fix and very courteous Will use again
Mylena Deloach
9 months ago
They were very professional & nice
laurie bishop
2 years ago
Thomas was very knowledgeable and professional.
He was on time and was very nice
Scott determined the trouble quickly and scheduled the repair tomorrow morning.
jurinette moreland
2 years ago
Everything,was great the technician was very nice,and knew exactly what he was doing... Thanks
I will call them back for any plumbing needs.
They have my recommendation to others!!!!
Raul Castillo, Jr.
3 years ago
Fast, effective and very professional. Great job and experience.
Great communication, fast, friendly. Grateful for the service!
James is a pleasure to work with. Explains everything really well.
Scott did a great job! Thank you.
Anne Pongrass
3 years ago
Excellent customer service! Fixed main gas line leak!
Maurizio Jilani
5 months ago
Terrible
Antonio Quintanilla
6 months ago
Very good service
Hanif Akhawala
2 months ago
Timely response.
Ken Lovegreen
3 years ago
On time and friendly service. Great communication
Caitlin Giauque
2 years ago
Alex was early, professional, and efficient!
Randy Harrison
10 months ago
Very professional company.
So thoughtful, responsive, and professional!
Connie Rounsaville
3 years ago
These are the only people I will call for plumbing needs!
Carol Radford
9 months ago
Very professional representative
Mariya Volvovsky
3 years ago
Quick and efficient! Thank you.
Hydrostatic test under a home foundation
Holly Heironimus
a year ago
It was quick and efficient!
Very nice very professional
Lea Schwertner
3 years ago
Wonderful service!
Jonathan LaBron
4 years ago
Great service
Robert Stalnaker
2 years ago
Home owner
angela pearce
3 weeks ago
Jose was smart and professional and solved the problem under warranty
Very good service and will recommend them to others
Second time I've used, NTX, once on a larger job to fix an issue with our main drain line and another to help with a slow drain. Both times they were very reasonable with pricing and did great work.
Bill Carpenter
2 months ago
Used NTX Plumbing for tankless water heater repair. They were very responsive, professional, and thorough. I would use them again and recommend them as well.
Mary GODEAUX-SMITH
a year ago
Jacque Barton
2 years ago
M & G Elwell
11 months ago
Anthony J. Williams
2 years ago
Marci McDaniel
7 months ago
James George Dunham
a year ago
Alicia Alexander
2 years ago
Stan McMillion
2 years ago
Carolyn Switzer
2 years ago
Nicole Ramage
2 years ago
Kelsey Kirchner
2 years ago
Brittany Schniers
3 years ago
Chris Canelakes
3 years ago
Shelley Sampson
a year ago
Felipe Timóteo
2 years ago
Mojdeh Mahdavi
a year ago
Michael McGee
2 years ago
Stephen Liong
9 months ago
Marshall Nunley
a month ago
Caleb Reynolds
3 years ago
Cindy Schuster
2 years ago
maria bloomberg
2 years ago
Ryan Holevinski
3 years ago
Mike Spradley
3 years ago
Nguyet Truong
6 months ago
Bill Westbrook
2 years ago
Stephanie Mahaffey
11 months ago
Cotton cutey C
2 years ago
Christina Joiner
a year ago
Lorrie Girton
2 years ago
Mary Evelyn Holt
a month ago
Henning Lindum
7 months ago
Carolyn Walker
a year ago
Salomon Gamez
2 years ago
Katherine Pagitt
a year ago
Alan Foster
11 months ago
George Dearing
3 years ago
Lisa Brettman
3 years ago
Ronald Rodamer
2 years ago
Jordan Innerarity
2 years ago
Mollie Cook
11 months ago
Roberto Torres
a year ago
hormoz sahba
10 months ago
shane sanchez
2 years ago
Alicia Bramley Taylor
3 years ago
Bryan Countryman
2 years ago
YEON SOOK CHOI
2 years ago
Rabi Viswanath
2 years ago
David and Charlene Bowman
a year ago
Bill Biancaniello
3 years ago
Carla Collier
2 years ago
Byron Slaughter
10 months ago
Melissa Hindman
8 months ago
Paula Mathison
3 years ago
Johnathan Ryan
3 months ago
Charmaine Brink
3 years ago
Alison Bryant
2 years ago
justin componation
10 months ago
Rosemary Ellis
a year ago
Gretchen Harper
a year ago
Mario Linarez
3 years ago
Brian Ballard
9 months ago
howard weinberg
2 years ago
huriel recenes
a year ago
Kandye Escobedo
9 months ago
Nicole Wooton
2 years ago
Allison Aryal
3 years ago
Steve Kopinski
a week ago
Rick Van Dame
2 years ago
Parker Davidson
a year ago
JM Anderson
11 months ago
Carol Sherron
2 years ago
Nikki Nguyen
4 months ago
Amanda Sampica
2 years ago
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