We were referred to Specia Plumbing through a family member who vouched for them. Big mistake.Scope of work:Re-connect gas line to stoveDisconnect and re-connect kitchen sinkDisconnect and re-connect 3 bathroom sinksDisconnect and re-connect 1 bathroom sink (not included in original quote)He gave me a verbal quote for $150 (not including 1 bathroom sink, which we added later). The first trip they did nothing, just walked around looking at what needed to be done, even though I told the owner exactly what it was. The second trip, they worked a while and left something loose which caused a leak in our upstairs bathroom. Fortunately we heard the water dripping before we went to bed and shut off the water supply to that bathroom. So they had to come out a third time to fix that and finish the other tasks.He sends me a bill for almost $1400. I ask why it's so much, and he seriously tried to explain it to me as if I was getting a deal. He says: Oh, that's for ALL of the labor, not just one item.... It was also at this point that he tells me their normal hourly fee is $168/hr, which he had NEVER mentioned before. They also had $170 worth of parts on the bill ON TOP OF $40 worth of parts that I paid for out of pocket at Home Depot. Again, they never said there was $170 worth of parts needed (and yes, I did ask because I was going to home depot and I knew they'd overcharge me, so I asked if they needed me to get anything and they said no). Says he'll look at it and call me back. I think the first time we 'negotiated' the price, he knocked off like $200. After another week and getting the person who referred us to Specia Plumbing involved, he dropped it to $600 (better, but nowhere near what he quoted us). He finally dropped it to 4 hours worth of labor, minus the cost of parts ($400 something dollars). We were tired of arguing and accepted, but I promised myself I wouldn't stay quiet, and I ABSOLUTELY will not refer anyone to them in the future.
