Christopher Moynihan
5 years ago
Can I leave a 0 star?Called Friday, set up appointment for the following Wednesday. No problem.Called Tuesday to confirm. yep, we'll give you a call in the morning to confirm the time great.Wednesday, I called at 8:30, yeah, I just texted the driver, you're the next service call, he'll call you.I called again at 9:30, 10:45, 11:30, each time getting the answer that they would call me, that I was on the schedule.I get a call, 2-4 pm work? It does, great. The driver will call when he's en route.2 pm I get a call from the driver, that he wouldn't be able to fit me in until Tuesday. Well, that's a problem, since I took off work today. And I was operating on the principle that 2-4 PM would work.Oh, well no, we have a lot of emergency calls to get in before the holidays, and we can't get you inRight, but I set this up on Friday. And confirmed multiple times today.Ok, no problem sir, let me see what I can do, and I'll call you backI get a call from another numberHey Chris, did you cancel with us, the driver says you're getting someone else to do itNo, I didn't cancel, I said that I couldn't wait until Tuesday, as I already took time off today.That's what I thought, I'll get him on the phoneJT called back we can do Tuesday, or Friday afternoon, but I can't do today, we don't even have you on the schedule, you didn't call before todayYes I did. I scheduled this Friday.Do you know what time?Yes. Let me check my phone. 1:15, called to confirm 1:30 pm on Friday.Oh...well we can do Friday or Tuesday. I can't do todayWell, that's a problem.I call back the main number to see where the miscommunication was.We're switching over software systems, maybe that's itWell, that doesn't help me any. What about the confirmation yesterday and this morning?Well, I don't know what to tell you sir, you were in the system, but not on the scheduleSo you lied yesterday and this morning or what?Well he makes the schedule, I don't know what happened.I've been in contracting for years, and dealt with a lot of plumbers. Needless to say I decided to go ahead and use somebody else.