Description
Houston area Plumbing, Heating, Electrical, AC Repair & Replacement, Home Remodeling & Renovations. Licensed Plumbers, Electricians, Home Services Since 1965.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Air Conditioning Heating, Attic Insulation, Bath & Kitchen, Custom Bath, Drain Jetting, Drip Line, Electrical Electrical, Electrical Panels, Gas Line, Home Maintenance Plumbing, Home Repairs, Indoor Lighting, Insect Control, Lawn Treatment Services, Mosquito Control, Necessary Repairs, Pest Control Service, Plumbing Installer, Plumbing Repiping, Repair Slab Leak, Repiping Drain, Rodent Control, Roof Repair, Slab Leak Detection, Surge Protection, Termite Control, Tubs & Showers, Water Leaks, Water Restoration, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, Air Conditioning Systems, Breaker Box Replacement, Central Heating Systems, Drain Cleaner, Drain Line, Free Plumbing Inspections, Furnace Inspection, Furnace Tune, Gas Line Inspection, Landscaping Services, Leaky Pipes, Pest Control, Plumbing Issue, Plumbing Plumbing, Renovation Solutions, Repair & Replacement, Roof Replacement, Rooter Services, Safety Inspection, Standby Generators, Whole Home Repipe, General repairs, Installation, Outdoor lighting installation, Remodeling, Tile work installation,
Reviews
Had a leak called John Moore they temporarily fixed leak until they could come back 2 weeks later to repipe entire house. They did a horrible job. They did not place anything down when they cut the Sheetrock, got debris all over house and belongings like dishes, beds and toothbrushes. They did not inform or tell me where they were going to be cutting just cut. Cut thru cabinets destroying them. They put several holes in walls and ceilings where no pipes are located. They broke a light in attic and ac unit. Was without ac for 5 days do to this. They hooked up washing machine water connections incorrectly. Left dirty wet towels hidden in bathroom drawers and trash in piles in closets where they did no work. They left metal pieces and screws all over floors, did not clean up anything. When I called to complain and speak with someone was given to customer care and have yet to hear from them. I call and call they just take a message and never return calls. They scheduled appointment supposedly with city inspector waited all day no one showed only for John Moore to say they scheduled it for the a different day, waited again no inspector again called city and was told John Moore never set up appointment for them to come out. This company is the worst they will do a horrible job and will not return calls. For the price of services it’s not worth it. Do not recommend please find a better plumber do not use them.
Jedd Johnson was my technician, he came to my house for a Tesla wall connector installation. He was on time, polite, professional, and gave me a very competitive flat rate! I would definitely recommend him and his company to anyone who wants to install an EV charger:)
Dig up our backyard at 9:30am to fix the neighbor’s plumbing and it was a CLEAR UNDERSTANDING THAT the hole was to be closed TODAY AND at 2pm we drove to neighbors house and they had already left. We contacted John Moore and told them the hole needed to be closed up TODAY ITS 4pm and they have yet to return. Oh and they left the piece of pipe they repaired!
Russell Nix-Buckner
4 months ago
We had Leonard Citizen from John Moore out today to help us with some electrical wiring issues inside and to diagnose a breaker for outside outlets that kept blowing. He was extremely professional, friendly, and knowledgeable. His work was top notch and the rates they charged were very reasonable for the work performed. I wouldn't hesitate to use them again.
Trucks AreForGirls
4 months ago
Let me tell you, John Moore has a gem of an employee with Andrew Estrada. He is professional. He is punctual. Attentive to my calls and texts and communicates clearly. He was very knowledgeable about the 1979 Federal Pacific breaker box set up at my mom's place that needed total replacement. The first few minutes at the breaker box with him on a Monday (1/2/2023), I knew he was the right technician for the job. He didn't rush me into making a rash decision. He is a good listener. He explains things very clearly. Answered all my questions with confidence. Guided me through the repair process when CenterPoint needed to be involved. Completed the job by Wednesday (1/4/2023). If I ever have electrical needs at my own home, you better believe, I will ask for him.
Geoff Headley
5 months ago
Daniel was courteous, on time and efficient in his work. He quickly cleared our kitchen drain clog which had resisted our efforts with household tools. We really appreciate the same day response of John Moore Services and their very reasonable price. We recommend them enthusiastically, even though we hope we won't need them again for another drain clog. But they will be our first call for our future plumbing needs.
Prescilla Dubicki
2 months ago
Papal was very professional and very detailed of the work done. He took the time to explain what was needed to repair or replace our system. Shared photos of our aging system and quoted us a great price for replacing our system. We are very happy with the service we received from Papal, we will call on him again when we are ready to replace our AC and other work that might be necessary. We Highly Recommend John Moore and his staff!!
Karen Chapman
5 months ago
We moved into the area late 2019. We have been searching for good service people to repair things at our home. Until now, we have not been able to find a service company that was professional enough that we would call them again. This is the second time that we have used John Moore services for various things. Ricardo Lopez came to our home with another young man that was being trained on their software. Both were very professional and worked very quickly to get my water faucet in the kitchen working again. They told us exactly what we needed, completed the work in a timely manner and were very courteous to us and answered all of our questions. John Moore covers so many things, it is a very nice thing to have it all under one roof. We appreciated their quick service and I would highly recommend John Moore services! Thank you both, for doing such a wonderful job. You have won our hearts and our business!
Josh Fernández
6 months ago
This is the second time that I’ve used John Moore this year and each time they’ve surpassed my expectations! They’re not the cheapest, but for a good reason- they’re professional, competent, honest, and they stand by their work. Daniel fixed a stopped link in our home caused by the AC line and taught me how to prevent it in the future. Very pleased with their work. They’re my go to home services company moving forward!
Jacqueline Fields
4 months ago
Mr. Jonathan Clark was very professional and he did a excellent job. Thank you for being on time as well professionally kind. He let me know about everything the cost as well is if things change where else there would be so I am truly grateful and truly happy. Continue to be true to your job God will continue to bless you and thank you again. Thank you John MOORE ( for your services and making me happy.
Mauda Vercher
a month ago
Shout out to Mr. James Robinson! I appreciate his professional demeanor and his ability to quickly diagnose the issue with my A/C. I was extremely overwhelmed and his willingness to offer me the best quote he possibly could was appreciated. Thank you Mr. Robinson for providing premier John Moore service!
Mr. Papal came out on Christmas Day to inspect our home’s heating system. He was extremely knowledgeable and courteous. He quickly identified the issue and quoted us for both repairs of the old system and for replacement if we decided to go with that instead. He followed up after the quotes to make sure we were good and to answer any questions. We haven’t decided on our next steps but would request for and highly recommend Papal if we have any work done by John Moore.
Our service technician, Mr. Reyes, called prior to our appointment and arrived exactly when he said he would. He was personable, professional and respectful of our property and our concerns. After we agreed on the work to be done, he was efficient and thorough in its completion. We appreciated the service by Ruben Reyes and would request him again if we called John Moore. However the company (as with just about all the service companies we've dealt with in the past two years), charge exorbitant rates for their services. If you don't have the time or equipment to do the work yourself, be prepared to pay more than you'd expect.
The technician’s name was Raymond A. He called to let me know he was on his way and showed up sooner than expected. A true professional. He made an extremely hard job for me seem easy. Had a good conversation about football and BBQ. Great guy and I’ll request him if/when I use John Moore again. Great experience and excellent work.
Kortney Peterson
4 months ago
The problem was diagnosed right away and repaired quickly. Our technician was great at communicating everything to us and he was very professional. We also appreciated all of the text alerts prior to his arrival. John Moore is a reliable and dependable business that we trust.
Serbino Sandifer-Walker
6 months ago
The representative, Tyler, was outstanding. He was highly knowledgeable, professional, and personable. He was also very timely. When your a/c heating system stops working, you want someone who knows what he/she is doing and will get the job done. He did a great job!
Aisha Du'Janat (EEEESH)
a month ago
I called the company on a Saturday. They were able to send out a technician on Sunday. I mean it was very prompt service, and it didn't cost me a dime for the assessment. John Moore has financing, but I rated overall 4 stars because of the price of a new condenser. I may not use the service, although I know the service is top tier at this company.
I had a Flow-Tech whole home carbon filter system and a Flow-Tech anti-scale system installed and I can tell the difference in my water already. Samuel Rodriguez was the Technician who installed the systems. He was very nice and did a great job with the installation. He also was very good, patient and thorough at answering questions and gave me his card if I needed to call him with any further questions.I highly recommend John Moore!
Steven England did a great job servicing my HVAC unit. Someone had come out the day before and wasn't very thorough, but Steven came out and helped rectify the issue. He was very courteous, professional and patient. He took time to explain things to me and made sure the work he was doing was done correctly, walking me through the process the whole time. I highly recommend his service with this company.
Annell James
6 months ago
Larry Reyes is an excellent technician who demonstrated extremely great professionalism. Larry clearly explained the problem I had with my AC system which was not working at the time. He exhibited highly competent knowledge for the service he performed. I commented to Larry about how extremely appreciative my family would be concerning his excellent service in repairing our problem and I would highly recommend Him to family, friends, or anyone who needed repair services. I would give him 10 stars if that was an option.
Willie came out and unstopped our kitchen sink. He communicated well about when he would arrive. When he was working on the sink, he explained what the problem could be and what he was doing. I know that some customers would not care but I like to learn, and Willie explained very well. He even called back to the office to get the best price for the repair. Willie did an excellent job!
Pest Control Service. The technician was on time within the 4-hour window. He was very knowledgeable about the service and made sure to remind me that the service was warrantied, so if I saw any bugs or pests I should be sure to call and let John Moore know about it. The entire process for signing up to my 1st service was easy and not time consuming. I would recommend the company to anyone needing a first-class reputable company.
Bella Broussard
2 months ago
Troy Watts gave us an estimate for our water heater leak. He was very respectful of the property and explained what we needed very clearly. I appreciated him explaining our options for financing or purchasing materials elsewhere and having John Moore install it for us. It was a very enlightening meeting and i'll be sure to contact them for any questions, since their operating system is extremely responsive!
Suzanne Dawkins
4 months ago
We had two technicians out… one for AC repair and one to install whole house surge protector. Not technicians were friendly and professional. Both were out here same day. Both explained everything they did and showed us their work. I will definitely use John Moore again!
The serviceman arrived on time. I greatly appreciated a picture of the servicemen Danny Fleming was sent to me ahead of time. the serviceman made a thorough assessment of my problem and gave me a clear recommendation. He was polite and made me feel I could trust the company he represented. I will use this company for my future plumbing and air conditioning needs.
Very quick response to an under sink leak. Technician was very professional, competent and communicative. He did a quick repair under warranty and found an additional leak in another sink we were not aware of, which he repair quickly and efficiently. Very satisfied with their service and personnel.
Mr. Clayton Allen came to our house to check our water heaters and to give us a free estimate if we were considering buying new ones. He was courteous and helpful. He quickly assessed the problem and made helpful suggestions. He was patient and professional with our questions. We are seriously considering doing business with John Moore because of his professionalism.
David Samanie
5 months ago
Electric rewiring and box change out, gas line rerouted for dryer, repairs of old duct through brick…..all work was excellent. Professional service, prompt and on time, expert craftsmanship. Will always use this company for work on my house. Marco Torres did amazing job totally changing out electrical box and conforming to safe high standards - all in 1 day!
John Schouest
3 months ago
Very satisfied. Scheduling the appointment was easy. The pre-appointment follow up and confirmation was much appreciated. The technician, Angel Calderon, contacted us ahead of time, was on time, was extremely professional, mindful of our home, explained what he planned on doing and afterwards what he repaired, and otherwise did an excellent job. He is truly an asset to the company. I will use John Moore services again when needed. Thank you
I don't know how John Moore services got 5 stars service reviews. But my experience with them first time, and it's also the last time. I just want to get a new gas line for new heater. But they said their have to run the whole gas system over and come with almost $4000 for one new gas line. NO THANK YOU !!
Ray G. Was very helpful in proving options and pricing for our water heater repair. We ended up opting for total replacement and he made sure that it happened “same day.” Polite, professional, and attentive to customer concerns. We will use John Moore again!
Bradley Mitchell
5 months ago
Another positive experience dealing with John Moore Services. Tyler once again provided personal, professional service. He took the time to explain everything and made the service call stress free. I look forward to working with him the future when the need arises.
Carolyn Berlinger
5 months ago
I did not have a good experience with John Moore. There was no communication. They just told you a price. Being desperate, because of the plumbing mess, I signed up. I had to call constantly, to get a copy of the work order. They overcharged us, but another plumber came out to see what was done. We got a small refund. I asked for pics and got 2. I asked for the old parts to be photographed, but that didn't happen. I needed the pics and work order, so I could send to the insurance company.
Della Lorfing
5 months ago
John Cantu was very personable and helpful. Thouroughly explained 3 options and got us set up for next day repair. Could not have asked for better service. We have used John Moore previously and expected quality service and they delivered!
I appreciate this company. Their company and technician Mike were a pleasure to interact with. We ultimately did not use John Moore due to price, but Mike went above and beyond to assist us in regards to price and options. I do recommend.
John Moore Services came to do maintenance on our ac system. David was the one who did the work. He was on time and very professional. He made sure to explain things to us, so that we understood. He was very knowledgeable about his work. We will use them again.
Jeremy Dicks
3 months ago
“The John Moore way - an honest assessment (my butt) of the work you need done”. The first tech came out. Replace the fuse. Heater unit still not working next day. The next guy that came out told me that my control panel was bad and that I would not be able to buy it and I needed a new furnace for about $7000. I then remembered that I had a home warranty policy I called them they came out. They simply had to replace my thermostat $75. These people just want to sell you something you cant trust them get another opinion!
Excellent work he did communicating the issues found and explained . every thing was documented and shared, which I liked especially since I wasn’t present during the repair, I could review and ask questions which he gladly answered with knowledge. The cost was astronomical but it came with a 2 yrs warranty. still don’t think the cost makes sense but overall happy with the service and work done.
The tech was great. He did good work finding and analyzing the issue. My issue is the cost of the work. The charge was $1500-2000 for what needed to be done. I hired someone else and the cost is $100. I'm not knocking this company but the cost was outrageous.
Rhonda Evans-Jackson
4 months ago
My pipes in my home need replacing and faucets need flushing in order to receive a proper flow. Troy went over the whole house, financing options, all warranties and availability. I am quite please with the overall process. Thank you Troy and John Moore. Rhonda Evans-Jackson
Sheridan Velanda
4 months ago
Nicholas Gill was very knowledgeable, respectful, friendly and professional. He explained the issue with my disposal and offered me the best new disposal for my needs. He offered other services which I appreciated the offer but I did decline at this time. I enjoyed meeting him and he was fast and efficient. Thank you Nicholas for you excellent service and John Moore Plumbing for the appointment the same day I called!
Eli was great. He took photos of what was wrong, explained how the equipment should look, explained the issues if we did not repair the system and then showed us photos of the finished work. Although it is Christmas Eve and he has other jobs to complete today, he took the time to answer our questions. We appreciated his service.
I went with a big company for the job that needed to be done at the house but regret it now! I hope they don’t treat all the females customers like this! The job was started 2 weeks ago and still not completed. The inspector failed it twice and 3 different people from John Moore came to the house to see it but no communication as to where we stand! I should’ve canceled when the tech turned off his location on the initial consultation. He quoted me almost 5,000 and then wanted to charge me an additional 8,000. I have to reach out to get a status update instead of getting one and I’m still waiting on it! Very poor customer service!
We've called John Moore multiple times. The first time was for a simple toilet repair. We had to call them back to repair the same toilet twice now. Today, we called them to repair our 6-year-old water heater, and they told us it was not repairable and that we needed to purchase a new tankless water heater for $9000. First, John Moore's price is exorbitant, and second, I did not believe that the water heater was non-repairable, so I called Arrow Plumbing. Arrow Plumbing came out and quickly repaired the water heater, and it only us a couple of hundred dollars. Buyer Beware! We will not be calling John Moore again.
Lewis Jefferson
3 months ago
Mr. Vasquez was very professional and explained the process in detail. He was very knowledgeable and was able to unclog my kitchen sink. He also completed the task in a timely fashion. I definitely will use John Moore services again!
Kimberly Mallory
4 months ago
Jonathan went above and beyond to explain and repair my issues with the tankless water heater. He was on time, professional and kind! He’s the best plumber I’ve had the experience of having and I would highly recommend him and John Moore to all. Kudos Jonathan!
Duke Cunning
4 months ago
Called John Moore for estimate. John Daniels arrived on time and gave me an estimate for a home re-pipe. Mr. Daniels was VERY knowledgeable and provided me with information on my home re-pipe. He was very professional. I received estimate and financing options via email. We will continue to get estimates on this project and will compare and then proceed from there. Thanks!
Mike was professional, punctual. He explained what I needed. He told me what I didn’t need which was recommended by another company. Service was done at the same day with one year guarantee. I am very happy so far to get this done a week before thanksgiving.
System went down during my first service and they made a quick repair which was cost effective and kept the system running for months. This was done with the understanding that there may be trouble in the future. It failed again and the technician noted that the system was definitely failing and needed replacement. Gave me a good quote and had it queued up for replacement same-day.
arlene stacy
5 months ago
He should be commended for the work of removing the old gas water heater from the attic. He was professional and insuring all was done correctly. It was not easy as the previous owner put the heater in a very uneasy accessible area. I will definitely use John Moore for any problems I may have in the future as well as for maintenance.
I broke the lever off of a shut off valve and needed it replaced. This was a Friday night and I sent an online request for quote through their site. Selected 8-12 window for next day. Woke up to find that someone was already on their way estimated 8:30 arrival. John C got to the house at 8:30. Told him if the issue, he looked at it and gave me some options and also did the regular thing of diagnosing other possible repairs I could do. Estimate for the lever replacement was in line with other bid from independent plumber I got off recommendation via Nextdoor so I asked him to do it. Job was well done and quickly done. He was very professional and wore shoe coverings when inside. Wasn’t pushy with selling the other services. Would recommend and use again.
Farfegnugen Farfegnugen
5 months ago
Not satisfied with the cost of repair. Very overpriced compared to other companies. The technician seemed to imply the sewer line leak was around 5 feet under the foundation. He used his camera so he knew exactly where the leak was but did not clearly state that. The leak was actually right in the elbow set in the foundation within a foot or less of the outer wall. The total charge ended up to be in $7,000 range for a little elbow and 2 feet of pipe.In addition they had 3 separate invoices sent my way which did not correspond to what I agreed to pay based on my discussion with them prior to the repair.Called customer service and after several days of silence I found out they removed the mystery invoice but still the total charge remains at over $7k. They don’t care to negotiate or value customer loyalty, of which I am a repeat customer.In addition they of course subcontract people from who knows where with unmarked vehicles to do the job. No John Moore truck to do the work, which is what you assume you’re paying for. Didn’t even finish the job for days, with rain filling up the hole under the house they dug to repair the pipe on the side of the outer wall. Two guys with a bucket..I realize John Moore is overpriced in general, but this was way over the top. I suggest shopping around bc this kind of greed is ridiculous.
Great experience with John Moore company. Awesome office employees. Nicholas was very nice, knowledgeable, and professional. I am very happy to chose this company. Definitely I will deal with this company again because I am sure that they take care of customers very well.
Andrew Dowdy
4 months ago
Jeremy was fantastic! He did a whole system electrical analysis and made suggested upgrades and code compliant improvements. Timely, professional and great customer service! I would recommend to anyone in need of electrical repairs.
Kermecia Fantroy
3 months ago
Brandon is very polite, professional, and all around amazing young man. It took him less than an hour to take care of the problems he gave some advice on what not to do to keep it from happening again. If you need a plumber, call John Moore and ask if Brandon Jones is available. You won't be disappointed.
Gordon Trahan
4 months ago
Received, furnace checkup/inspection.Was purchased and installed by John Moore Services. Overall, I'm very satisfied with the operation of the unit and service provided. Was also informed that during installation, I should have had a surge protector installed on the furnace. I wasn't made aware of it during my initial sales consultation. But, would still highly recommend John Moore Services.
Jonathan Clark was prompt, courteous and helpful. Diagnosed our drain issue quickly and offered good advice. We are going to research a bit before contracting the work, but are glad that he came.
Phyllis Koplin
a month ago
Willie Glass was by far the best technician I have ever had for tile work. He had quite a problem with broken tiles, no backer board yet the job came out beautifully. He was courteous, and efficient. Would use him again anytime at all!! Thank him for us!
kwabena Asomaning
5 months ago
John Moore’s technician was quick in scheduling, on time. Tech was very knowledgeable and explained to me what he was doing. I had a previous company show up and couldn’t fix the issue
John was very professional, completed the work in a timely fashion. Also provide additional helpful information about my hot water heater. Very pleasant and did an excellent job!
Olubumi Adegoke
a month ago
Called the company to help replace a broken water pipe. Really needed some type of service since the water in our home could not be turned on until the pipe was repaired. Service man came and stated because it was a galvanized pipe, he couldn't touch or complete any service. We understood the original pipe would need to be changed to an updated material, but the representative still refused. We had to go another day without running water. Ended up calling another company that offered several options and completed repair work the same day.
Thomas Duhen
2 months ago
AC system not working. Was installed new 8 months ago, is under warranty. James identified the issue. Unfortunately replacement part not available. John Moore will call back in about 1 week to propose appointement for installing part. No payment to be made since under warranty.
Barb Curry Feighner
3 months ago
Our John Moore technician did a wonderful job and we’re so happy with the results. Not only did we qualify for the 4999 drain clearing special price, we feel confident that if we have more trouble in the future, John Moore will be able to help with professional services. Thank you so much!
Technician provided notice that he was in route. He arrived timely.He listened to my description of my issues and then provided numerous service and price options.He provided price estimates of suggested service items.He promptly repaired the one item I chose for today.
Patrice Owusu
6 months ago
Just needed my winter tune-up and assessment. Laz was great; he let me know the correct filters needed and outlined the cleaning plan. Nice, helpful, and I'm really grateful he could come out before Thanksgiving so we can use the heat.
MyGadgetsWorld Mike
5 months ago
Jedd did an amazing job installing my Tesla wall charger. He made sure it is installed properly and worked as intended. Amazing and knowledgeable electrician. Will recommend in a heartbeat.
Peter McGillivray
8 months ago
I have used John Moore for 3 or 4 issues over the years including pest control, A/C repair, and now plumbing. They are always professional and prompt in service, didn't charge me a service fee, and I know what I am going to get. John Moore is the first call I make for small home repairs.We recently had an incoming waterline break.. service was prompt but he didn’t have the right parts for a full repair. However, JD did an amazing job of putting a bandaid on the system to restore water to the house and then made the permanent repair the next day. Without the ingenuity of the technician, we would not have had water for a day. Great job overcoming obstacles!!
Henry Terrell IV
6 months ago
Prompt and reliable service. Jedd was very courteous and even gave me a few pointers about some of the issues I was experiencing with my LED disc lighting. I will definitely use John Moore Services in the future.
Jamail did a great job! He was very thorough and honest and helpful! He found some things we had to confirm and helped us with that. He was friendly, professional and very nice. Highly recommend!!
Mr. James came out inspected the furnace/heating unit and spotted a few things. Gave me a detailed account of what was wrong what happens if left alone and the potential damage it could cause. He was very polite, professional, knowledgeable, and personable. Answered questions not related to his task but part of hvac system. Very please with the service provided
We have had John Moore replace both of our old hvac systems, upstairs and down. The upstairs installation went fine. When they came back because the downstairs unit failed, it was during the coldest date of the year. They identified the issue and set up to replace it the next day. The temperature that night was 17 degrees. They were not on time the next day, worked all day long, and the new unit was faulty! They had to return the next day to put in yet another new unit. The techs were great and we don’t fault them, but the process was less than ideal. We finallygot our new HVAC on Christmas Day.
John C Banks
3 months ago
Technician was truthful about the whole matter. Unlike Air Majesty with home shield. We have always had problems with home shield not wanting to cover what they say. They installed a unit that is in there now. It is wore out and they will not replace it. Good for me I found John Moore. I pray the instruction is as good as the technician Trent Malta. He is very knowledgeable. The guy from Air Majesty had no idea or was just lazy !!! John Moore will be in the ears of my friends and family that needs good reliable work done on the biggest investment of a life time. Their house !!! I forgot to mention A PAYMENT PLAN THAT IS CHEAPER THAN AMERICAN HOME SHIELDS Fraud !!!
Joann Stearns
4 months ago
The main water connection to my house froze during our horrible recent freeze. John Moore got me an appointment in about 3 days from my call -- and showed up exactly as scheduled. Their technician was friendly, competent and quick -- hurrah for him!
Eric J Smith MBA
a month ago
My first time using John Moore service received excellent customer service and response. The tech for my serivce was Adam Bostick he is extremely professional, he explained thing in detail where I could understand. Provided recommendation for future use and maintenance, as well as having a good sense of humor
Robert Nibarger
3 months ago
I cleaned out my kitchen sink and got my drains work and I didn’t taking very long excellent job very professional knew what he was done and I took the six month warranty because in case I have a problem he’ll come back so I think he did a great job. I think John Moore service was perfect.
Anitura Whorton
4 months ago
John Moore is my go to plumbers. They have serviced my home over the past 3 years from my hot water heater leaking, a busted pipe in my downstairs bathroom to this year having a leak from my upstairs bathroom. They get the job done quickly and all the representatives are Great!
Aaron Archibald is a SUPER STAR!!! Not only was he professional, he was extremely informative, fast, and his personality is top notch. John Moore Services truly has a HERO with Aaron Archibald!!! He is definitely the reason I'll use and recommend their services. If I could give them 10⭐️'s, I would. Truly Amazing Experience!!!
Robbie Carmen
5 months ago
Technician really knew a lot about the hot water heater recall that Rheem had. He showed me a lot of Knowledge. We will definitely use them in the future and will definitely tell friends and family about John Moore Services
Daniel Hodges is a credit to his profession, and John Moore is most fortunate to have him. He was honest, professional, meticulous, and diligent in his assessment and resolution. He clearly communicated why and what would be done each step of the way and worked tirelessly until the work was completed to our satisfaction. I am grateful for his time, knowledge, patience, and hard work. Aside from being a skilled professional, he is also a kind and thoughtful person.Thank you for everything!
William Cumby
2 months ago
Angel was efficient and through. He immediately knew the issue and gave a detailed explanation of how it can be repaired. The repair cost was fair and Angel was done quickly. I definitely recommend them for your hvac needs
John Moore, LLC is the worst company I have ever done business with. I hired this company in the summer of 2022, to address minor defects found on my home inspection only to have this company come into my home and turn everything upside down. They told me I needed a new water heater, a new furnace, a/c servicing (though it was a new unit), attic door tent, a new electrical panel and whole house surge protection (and more). All of this to the tune of $35,000 dollars. In actuality, I didn’t need any of it (per inspection company). They preyed on the fact that I am a newly divorced single parent (with no knowledge of these things), and a disabled veteran (even going so far to thank me for my service as they knew they were triple charging and lying about the urgency of things needed). To top it all off, they even FORGED my signature on financial documents stating that it sped up the process and didn’t matter since I verbally agreed (to something that was never even mentioned to me). They charged $1200 dollars for an attic tent that costs $50.00 at Home Depot and took the individual less than ten minutes to install. He also installed it incorrectly. Once the forged signatures came to light, they sat on things for over two months and then suddenly sent a final bill that included services they never actually provided. Because I refused to pay for something they didn’t do (nor correct), they sent my account to their attorney who has threatened to put a lien on the home I worked so hard to obtain for my child and I. Though the company used predatory practices in every possible way, I understood that I was on the hook for paying for what was completed due to my ignorance of fair pricing, never had an issue with that. Instead of doing the right thing, this company aims to take from every and any one they can. I was told by my attorney that they recently did the same thing to an elderly woman who lost her husband not too long ago! RUN, DO NOT GIVE THIS COMPANY ANY OF YOUR BUSINESS. If you would like to see all the jacked pricing they charged, feel free to contact me.
Linda Leatherwood
4 months ago
Worker courteous and knowledgeable. The only negative is the expensive extent I of the repair now and to come. 2nd visit to Re-pipe went well except for outside faucet leak I did not find till 2 days later. Daniel came in Thurs. All good.
Kimberly Strum
4 months ago
Excellent service! Ray was able to bypass broken water filtration system and make repairs necessary to get our water back on! Still need to order parts to repair water filtration system that was improperly installed originally but at least we now have water!
Busted pipe from freeze. Gave estimate that I sent to my insurance. Very thorough and quick to send estimate. I haven't contracted the service yet but so far they have been good.
The technician was very professional and polite. He arrived as scheduled and provided me with a detailed quote. He did a great job here, his name is Luke Humphreys.
Craig Calvert
3 months ago
I hired John Moore to diagnose and repair my heating furnace that was periodically failing to work. The technician was in my attic for only a short time when he came down to tell me that the control board was bad and replacing it would cost me $2000. I already knew that the part costs only $400. He then tried to convince me that my 10-year-old furnace would continue to fail, and recommended that I replace the entire furnace with all of the bells and whistles for over $7000. I refused both of his recommendations. I felt that I had requested a technician to repair my problem, but John Moore had sent a salesman instead. So I decided to diagnose the problem myself, and then hired a different company just to confirm my diagnosis. The issue was not with the control board. It was fine. It was the blower motor that was bad and the diagnosis was simple. The control board was sending the proper voltage to the motor, but the motor wasn’t starting. How can a trained HVAC technician get this diagnosis so wrong? So, I bought an OEM motor for $650 and replaced it myself. Money saved and my furnace is working again!
Stephen Brady
4 months ago
Will Babers is definitely an asset to John Moore Plumbing. Not only was he professional he was courteous, sincere, listened well, double checked his work, and mentored his assistant Jacob. He also, adjusted the scope of work scheduled for repairs that were not needed. He’s a good man who represents John Moore’s ethics and professionalism quite well.
Eric Flores-Verdad
3 months ago
Rey Gutierrez, our Project Manager, is a very experienced and helpful professional in the job he performs. He spends time explaining in detail each step of the process. He is a person who generates confidence. Rey has accompanied me during all the process, he has even given me all the support and information required for the claim with the insurance company. Highly recommend, as well as John Moore company.
Bill Bredimus
2 months ago
Wanted to come earlier than scheduled, agreed and made arrangements to meet them. They called a half hour before the end of their original time frame and said they couldn’t make it that day because of equipment problems and they would have to come the next day. Took another day from work to meet with them. They finally showed up and after explaining what the problem was, immediately tried to upsell us to a $700+ service that he wasn’t even able to do and it would be another service call. Took my chances with the $50 special and called it quits. Will look for another plumber that wants to help you instead of having a indifferent attitude and doing the bare minimum just to get out.
John Moore (plumber: John Cantu )gave me an estimate to install two shut-off valves underneath the sink. I understand it is an old house, built in the 60s. However, just installed two shut-off valves the estimate was over $1200. The estimate was utterly ridiculous. If this isn’t price gouging or even overpricing then the sun doesn’t rise in the East.Average Shut-off valves are $12.45. Even if they have to purchase additional supplies such as piping it should not cost over $1200Do not trust John Moore at all. I called another licensed plumber.
Leesa SoRelle
3 months ago
John C. Came out today and was very through with looking at all of our concerns and he explained everything in a way that I could understand. They will be coming back tomorrow to fix everything. He was very professional and worked quickly while also making sure he looked at everything.
Charles Baimbridge
5 months ago
Troubleshoot electrical problems. I needed help diagnosing what was wrong with my refrigerator. As the refrigerator was relatively new, I suspected problems with the circuit breaker.Felipe checked everything out, and moved out the refrigerator (Heavy) from its cubby hole and checked the incoming voltageto the appliance as well as the breaker box. The problem was with the refrigerator. Felipe returned the refrigerator to its place and also made suggestions as to surge protection and to improvements to the breaker box. Felipe was very helpful and congenial. There was no charge for this visit.
John Moore sends out the Best of the Best technicians that are friendly and very knowledgeable. He answered my questions and offered affordable financing. Highly recommended.
Kenneth Weaver
4 months ago
Clayton did an amazing job diagnosing a poorly installed previous piece of plumbing under our kitchen sink. He took the time to explain everything, was diligent with his work and overall couldn’t be more pleased with the service. Thnx Clayton!
CONSUMER BEWARE! I contacted this company out of desperation because my regular AC man was out of town during the freeze right before Christmas 2022. Tech came out on Sat Christmas Eve and stated 2 out of 3 heating elements went out on one of my Lennox dual stage unit that is only approx. 10 yrs old. They made me the full amount up front before work would be done. I was desperate so I paid the full amount and I was to hear from the tech Monday morning to let me know when he was coming to fix the heater. No word on Monday so I called on Tues morning. He finally called me back and told me my units were obsolete, there were no parts available. He would continue trying but it probably wouldn't happen and I needed both my of my 5 ton Lennox units replaced. I contacted another repair company who said they would come and fix my unit the same day (and they did!). They also stated that my units are not obsolete and are still the best Lennox has to offer. I am fighting to get my almost 1900.00 dollars (that includes a 1 yr contract membership that I didn't even want or need) right away so I can afford to pay to have the heater fixed! I finally spoke to a manager after 2 hours of trying t speak with representatives, I am told no matter what it will be 7 to 10 days to process the full refund and there is no confirmation email showing I am receiving that refund. When a company makes you pay up front, includes a membership you didn't want, tells you that your not that old unit(s) needs to be replaced because its obsolete and then you have to fight to get your money back, that is not a reputable or honest place to deal with.
Greg Kehrier
4 months ago
Our main water shutoff valve at the street got stuck / broken in the closed position. Before we called John Moore we called 2 other companies. One gave an estimate of 5 hours and almost $1700 (!) to dig up ground and replace the valve, to which we said thanks for the estimate, we'll get a second opinion. Another company would have charged money just to come look and make an estimate. We called JM the next day around 9am; they offered to send a plumber (Clayton) the same day for a free estimate, between 10 and 2. Clayton called when 15 minutes away and arrived almost exactly 15 minutes later, around 1030am. In about 10 minutes he gave an estimate of 1 to 2 hours of work and just under $300, to which we said yes please go for it. He went to buy a part, came back, replaced the valve, and called when done at around 12noon. He stayed to verify the water flow was restored and we didn't have any other problems. Outstanding professionalism and $1400 cheaper than a competitor. Thanks John Moore and Clayton!
Erick Rodriguez was so professional and Highly recommend him! Very polite and efficient! Found the problem in seconds and gave us many solutions on how to fix it!! If you use John Moore recommend using Erick Rodriguez for your service!! Your be happy you did!! Thank you!!
Debbie Kubecker
4 months ago
Joe offered 2 solutions to our situation. He began work as soon as we made a decision. He checked all his work allowed us to inspect and made certain we were satisfied before he asked for payment. Joe was courteous & professional and made it hassle free. Thanks Joe & John Moore. We will recommend your service to others.
Marilyn Kuykendall
2 weeks ago
The technicians as well as the plumber was very professional and knowledgeable.
Clean and respectful of my property.
The job was done well and quickly as possible.
Communication was constant and understandable.
Maria R. (Foxy)
3 months ago
Call John, pay more.. or however that jingle goes. The plumbing technician was so uneducated on how pipes were configured they ended up refunding my $49 fee. The technician also recommended hydrojet services for a kitchen sink clog at $350. I scheduled it for 4pm-8pm. I get a text at 8am saying the tech is on his way.After calling to tell them about this error, I asked if they would still honor my quote as I asked about in an email 3 days before the scheduled service. No one ever answered my question. They end up basically calling me a liar and said I didn't speak to a representative and informed me that they wouldn't honor the quote. The regular hydrojet price is $750. I considered it a sign to just decline their services.They are so unorganized that they still sent a tech at 4pm. The crazy part is it was the same incompetent tech that I specifically asked them not to send. Long story short, the next day I cleared the drain myself with my $20 auger from the local hardware store.
Roman Valles
2 months ago
Humphrey was our specialist. From the very beginning he was professional, friendly and honest about what we needed. He provided us with all the information to make an informed decision about our heating system. So far we are very pleased with how John Moore conducts business and look forward to doing continued business with them.
Deme Elliott
5 months ago
John Moore is in the business to scam you out of money with false diagnosis to get you to pay more, can tell the so called techs are on a commission of some kind.. Had 7 ppl come to my house within a week bc everytime one thing got fixed, something else stop working same day or next day!!...I felt they were sabotaging us. Each of them gave a different diagnosis for my A/C ( i have 2 units)...jacked the price up double. I truly think the techs lack experience and made assumptions on the issue. Found out after i made several calls on what they told me needed replaced and they literally quoted me 2x's the price. Just awful!! The commercials are a fraud. Do your homework, don't let them just give you a price. Search around. Had them repair one unit bc i needed my AC, did an install last week...still no call a week later as they were supposed to come out and validate the work to get my warranty confirmed. Will be my LAST time using them.
JD at John Moore was very trustworthy and knowledgeable. I was very comfortable. The work did not take him a long at all, as I left to run an errand. And the work is performing as expected.
Melissa Mendieta
3 months ago
Felipe R. Came out to give me a second opinion and estimate for some work that needed to be done. He did a great job of educating me. He was personable and professional. Best of all, there was no charge for his services.
Ora Clarrette
4 months ago
I give John Moore ONE STAR and that is for the people that answer the phone. As for SERVICE NO STAR. I have done a lot of business with them over the years, some good some not so good. John repiped my entire house, unclogged toilets, to name a few and the most recent and LAST was a water filter that I was convinced would help with keeping the toilets from clogging (reason for call). Now that filter is the reason I have had no water since Friday, 23 December. I put in a service call (repipe and filter still covered under warranty) regarding the filter where water was gushing out. If it was not covered under warranty, why was I not told then? Service technician was supposed to come on yesterday (Monday, 26 December) called last night to say because it was now dark they would come today (27 December). Tech comes today and said it would cost me $259.99 to repair because it was NOT covered under warranty. John installed the filter and did not do a good job at wrapping the pipe. I'll take the not knowing that it should have been installed inside the garage as opposed to outside. NO JUSTICE with John. After all my warranties expire I WILL NEVER CALL ON JOHN FOR ANYTHING. I'm just a small fish in a big body of water and I'm sure my service will not be missed (just one unhappy customer). Sign, Single female, I did not have this problem with the last freeze but I did not have $3k+ water filter either:(
Brad did a good job. He was thorough and professional in his inspection and explanation. He is putting together a proposal for my insurance company to review.
Glen Calhoun
5 months ago
Daniel came out because my kitchen sink would not drain. He was not only professional but very kind & answered every question I had. Since this was my first time using them I don’t know about their other repairmen but I would definitely recommend this one.
Coy McKinney
5 months ago
Jaime quickly diagnosed the problem, found the most economical solution and made the necessary repairs. He left my house cleaner than he found it and it is like he was never here. I highly recommend.
Mr. William Turner with John Moore Sevier did an excellent job diagnosing and explaining the problems with our main circuit breaker panel. He was courteous and patient showing us the issues, and his recommendations.
We called John Moore for an emergency electric repair. Representative showed up on time, took a few minutes to hear the problem. He said it would take at least a week to fix and sent a really high quote. In the mean time a local electrician visited. He quickly identified and quoted for 5% of John Moore's quote. He then fixed the issue in 2 hours.
A/C guy took plate off to reveal wires of outside unit and without testing them, told I need the wires replaced. Jmoore had had inspected this unit in 1/2023 and said, no, problem. He said they need replacing now because the unit did not work. I noticed that the switch on the electric panel was not on, but he told me not to touch it, which I did, and everything worked instantly. He tested the vents in the house and the temp was already lowering. He still wanted me to make an appointment to change all the wiring but I will not do so.
Got cut off by this guy flying through traffic doing 80 while holding a cellphone. But I’m sure he’s 100% safe and completely paying attention when working on your home or business….. what’s their jingle “Call John get more” maybe less is better
Hirut Teklemariam
2 months ago
David Beard, the technician came on time checked the items and he was thorough, honestly explained what the problems were. Very gentle, spoke professionally. GO DAVID BEARD ,GO JOHN MOORE. God bless you all
R. S. Ryberg
3 months ago
Angel provided great service. He solved the problem that two other plumbers did not solve. He also took the time and explained the problem, and how it was resolved. We will definitely request him if we need a plumber.
Christi Bean
4 months ago
Alex was awesome! We had a bad situation on Christmas and he really helped us! Thank you Alex for your service and professionalism! God bless you and your family! Thank you John Moore
Shirley Dailey
3 months ago
I was very delighted that we were able to get someone out to repair a leaky gas line. The technician explained what needed to done, the cost and how long it take. I’m happy with results.
Theresa Malakaua
2 months ago
Archie was awesome!! What a polite and honest technician. He explained everything we needed in detail and showed us what the problem was with our water heater that included an estimate. He didn't pressure us but did tell us that it is very important to get the water heater replaced as soon as possible. We will be using him when it is time.
Torria Price
3 months ago
The technician came out to my house to flush the water heater. He was very happy helpful and seen I needed another service and told me how to go about doing it. Thank you so much
Daniel was prompt and professional.Our issue was addressed and he made recommendations for addressing other issues that we would not have known about otherwise.We’ve been customers for years and we keep coming back for this reason.I am grateful.
jorge de zamakona
4 months ago
Service man arrived with his mind made up I needed a new furnace He checked it and told me he wasn’t going to do anything because I needed a new surface, then proceeded to quote price and give me payment plans. This was during the freeze. I’m out of here we’re his words when told we wouldn’t be buying.After two more nights of freezing temps I called ONE HOUR technician came told me a hose had been chewed and the Capacitator had to be replaced. 30 minutes later we had heat and survived the freeze. We’re 90 and seventy six years old. WILL NEVER AGAIN CALL JOHN MOORE.
Kathleen Jones
2 months ago
Troy did a fantastic job with inspection of the leak, very thorough and professional in relaying the repairs needed, gaves us 3 individual quotes, set up our appointment for additional work needed, and maintained a professional demeanor the entire time. Thank you Troy for all of your hard work!
Sandra Coleman
a month ago
April 18, 2023Time 8am-12pmTechnician Mr. Chad Sury was very patient, kind and took care to explain the problems with leaks under sink, faucet, basket strainer, underneath garbage disposal, and fixing the pea trap. He allayed my husband’s and my anxieties and concerns. He sensed this matter was overwhelming us, he therefore gave suggestions which we could care for financially now and lists we can follow up in the near future. He recommended a separate company from John Moore called Entrusted, a water mitigation company. We took technician Mr. Sury’s advice and promptly scheduled appointment. Entrusted Co. will check for microbial growth in kitchen due to high wind and water damage on Tuesday, January 24, 2023 2:15 pm.The manner in which technician Mr. Sury and all the other technicians who have worked in our home was professional without pressure. We are genuinely happy to have the John Moore Co. they do the job once and we mean it’s done correctly. Thanks to all John Moore Technicians Chad Sry, David Mize (Big D) did excellent job on Electrical Box Wiring, Fred Collazo (Tub Drain+Gas connection checked no leak). Plus being a Save Moore Membership lowers cost and HVAC yearly check is free. Thanks again for your caring and patience shown once again!Sincerely,S&S ColemanHouston, Texas
Karli Hellriegel
3 months ago
They came on time and did a good job of explaining everything. They made some recommendations and were understanding we couldn’t do it at this time. They were professional and curious. Stephen was my technician.
Christine Salinas
4 months ago
So we called John Moore because of the good reviews and our Ac wasnt cooling. The man said there was no coolant in the outside system so he filled it up and charged $800. Also said we had a leak. He said he would come back in a day or two because he needed to order some part. Well he never came back and we had to follow up to see what happened . They sent another guy only to tell us he could check the couls but it would be another $600 just to check it out only and $2000 if it needed to be fixed. Well we could not pay another $2600 so we called someone else. When another guy came that we were referred too, he said there was no leak and didnt know why we had to pay $800 for some coolant when there was no leak to begin with. It ended up jist being a part he needed to replace. I wish i would have never called John Moore. These people are crooks 100%. I do not and would never recommend them to anyone. Wish i could give them zero stars.
Phillip Stallings
3 months ago
The plumber was polite and punctual. However he immediately began trying to upsell a $49 drain snake for a $1200.00 jet clear, before even bringing the snake into the house. Then he only had 25 feet on his drum, so he didn’t clear my blockage. I paid him and scheduled a different plumbing company for tomorrow. Don’t recommend John Moore services.
Alaniz Alaniz
3 months ago
I went with a less expensive co. But Erick did a great job in selling the service. I was about to book repairs when a coworker referred me else where. But will keep Erick name handy. Great guy!
Andrew replaced a light switch. He made sure the work was done properly and professionally. He went the extra mile and took real pride in his work, something that is lacking in the world today, I would highly recommend Andrew and if you need an electrician, he's your guy.....a solid 10 imo
gloria legington
3 months ago
Repaired a gas leak -- completed and replaced what was needed. All involved were very professional, knowledgeable and attentive to the correct completion of this job. Everyone was on schedule as assigned when I made the appointment. HAPPY WITH THE RESULTS!
We had an electrical problem in our bathroom ~ Jedd addressed it quickly and accurately. He was WONDERFUL~ personable, friendly and knowledgeable! John Moore is a fantastic company !! Our second time to use them and we will use them from now on !!
Justin Janke
3 months ago
Angel came out and knocked out our Plumbing issue within a hour. Hydro jetting price was completely reasonable and couldn’t ask for a better Technician that Angel. Thank you!
Robert Harris
4 months ago
Jonathan C arrived on time and did excellent work with our plumbing issues. I will definitely use John Moore again and request Jonathan if he is available.
I called for an electrical inspection and unfortunately got $14k in bad news?. But Felipe did a great job at explaining a lot of things for us and was very knowledgeable on what was going on with our electrical issues. He was able to convey to us what needed to be done and what our options were.
The technician was knowledgeable and informative about the air condition he was working on. The technician also answered all the questions (many questions) I asked him and correctly. I would call John Moore for anything that breaks down in or out of my house.
william smithson jr.
a week ago
John with John Moore who works as an HVAC professional was by far the best service, repair, install or just general maintenance person I have ever had the pleasure of being introduced too in well over 25 years of paying for repairs etc. Thank you John I truly can't say enough.
Very knowledgeable and punctual for the free estimate. Everything was offered with a warranty and came out to be very expensive as a result. Offered warranty on a valve that doesn't break and other rather unnecessary add-ons but it's a business at the end of the day so i only take off one Star for unnecessary add-on upsells but seem knowledgeable, punctual, and capable of completing the work
He was very professional from the beginning to end ! Very happy with all the work He Did !
They are dishonest. A while back they sold us a water heater we didnt need the original problem was an odor coming from the area near our water heater. Nothing changed at all. Nothing was wrong with the original heater! They refused to do anything to help us. No effort at all to do the right thing. All they want to do is find problems and sell you stuff. The estimates are FREE...WOW! They have pulled this scam for at least 30 years. Ask your friends and neighbors if there's a good plumber they know of. That sappy commercial makes me laugh!
I had to get a significant amount of electrical and HVAC work done on my aging home. From the beginning the teams were professional, on time and did quality work. Couldn't recommend them more if you need to be assured that the job will be done right the first time.
Plumbing estimate for repipe of whole house! Then estimate for horizontal repipe after the first was to high price for my financial situation which he did his best to get me something I could work with! If something vertical needs repaired we will address that at time of repair! Really liked Ricardo’s professionalism! Also his personality I can work with him through this company!Elmer
I was very impressed with Zayne Emerson. He was very courteous , professional and helpful. If I should have any. AC/Heating problem I would call upon John Moore again and ask for Zayne Emerson to help me
The heater stopped working and it was determined that the circuit board no longer worked and was too old to replace. It appears a new unit is in our future. Tyler was very knowledgeable and listened to our needs. We have confidence in his expertise.
I had a scam artist sell me a water Softner system, who of course now is out of business and cannot be reached. So called John Moore to see if they could help with my problems. John Cantu delivered very bad news in a kind, factual way. Discussed choices, options and prices. Answered all the questions that I had. Don Valentine should be very proud!!!
Sarah Hampson
a month ago
Jamie was so kind and professional! He was really helpful and got our a/c fixed same day when things were really warm! So thankful!
Tereza Demonbreun
3 months ago
Miguel Quintanilla was very pleasant and knowledgeable. He quickly addressed my concerns by taking the time to explain how my thermostats worked best with my system.
Colleen Jones
2 months ago
Jonathan was very polite and professional. He seemed to be very experienced and explained the problems in detail with options for repair. He was a pleasure to work with.
Tried their $69 A/C Tuneup and they did quality work on both the EVAP and condenser coils, good value and on time with good communication, very professional. I recommend this service.
Mr. Mustafa was very professional and courteous. He explained all of my options and let me decide which services I want. Anytime I need assistance for my HVAC system he will be my first choice.
Paul Buenaflor
3 months ago
Erick was courteous and paid attention to detail. He gave extra thought and effort to diagnose the problem and the patiently explained the options. In the end he cleaned the drain exiting the kitchen sink. The pricing was very reasonable because John Moore was running a special. I hope their normal pricing will still be somewhat reasonable in the future.
Carroll Schillo
2 months ago
I was very pleased with Devon’s work. He was on time and very proficient in explaining exactly what he needed to do in order to repair my outdoor faucet. He worked quickly and was done before I knew it. He is also a very pleasant and personable young man.
Teresa Adair
4 months ago
Jonathan was very nice. He fixed our shower handle and stopped our leak. He also gave us estimates for re plumbing the house and a new hot water heater. I appreciate his promptness and professionalism. I will recommend John Moore to my friends. Thank you Jonathan
Charlotte Mustard
4 months ago
Great job by Larry on our two a/c units. We have used John Moore for everything under the roof for 10 years. They are always professional and knowledgeable.
Valerie Sumlin
3 months ago
John Moore Services is EVERYTHING it advertises itself to be. First time using this service and from now on it will be EVERY TIME! Brandon Jones came out and he was HONEST, RELIABLE and great to work with! He diagnosed my problem, gave me a solution and clear instruction’s with next steps should I have any more issues… Call John Moore, you’ll be happy you did! VMS
Juanita Wagner
a month ago
Miles Randall was very professional and told me what needed to be done! I agreed and he worked very hard to get it completed! I am sick , so Miles showed me what to do to control the air and fan , and was patient with me! As I am older he was very kind and considerate of my knowledge about air conditioning! I hope to work with Miles again, if needed , because he treated me like family! Thank you so very much, Miles!!
Christopher Little
3 months ago
EDIT: Low interest is not no interest. They set me up with a supposed no interest loan if paid off in 18 months. Well 7 months in and I've paid nearly 500 dollars interest. I would of been better shopping a loan myself. Would not recommend at all.At the end of the day the sewer pipe was repaired. Unfortunately I was told 2 days and it took closer to 2 weeks and there where no complications to the job. The diggers didn't damage the roots of the tree. They back filled the trench and when they left they grabbed my shovel (most certainly an accident but I'm still out of a 50 dollar shovel.) Make sure they give you a detailed breakdown of services or you may end up overpaying.
Jon was prompt, professional, and friendly, along with being very knowledgeable. We stayed late to make sure that my water was working after I came home to a busted pipe. Definitely recommend Jon to anyone.
Kalyn Paceley
2 months ago
Rey came in and taught us so much about our house and worked hard to get the best solution we needed for our home. We’re so grateful for him and for John Moore!
Norita Richard
4 months ago
Just getting an estimate. Service Technician John Cantu was very courteous, professional and gave me detailed information about my hot water heater issue. Discussed all options available to me. Answered all my questions. I was very pleased with this young man. Norita Richard
John Cantu was very professional and knowledgeable. I will always recommend John Moore. Everyone they have sent to help or service my situation has been incredibly knowledgeable.
Sarah Coffman
a month ago
Trent was very knowledgeable, prompt, and professional. He advised us on our best options and executed the job quickly. We’ll absolutely use John Moore again and request Trent when we do!
Kitchen line was clogged. Plumbing snake did not clear the line so we had to use the jet. Lots of stuff came out and line now draining properly. I appreciated the information from the John Moore plumber.
Tyler was very helpful and knowledgeable. He explained me in detail all the options John Moore has available to replace my AC system. He was patient and answered all my questions. Thank you Tyler and talk to you soon
UPDATE: I was trying to use my ice maker on my fridge and it wouldn't work. I pulled my fridge out to look behind it and THEY HAD HOOKED THE WATER LINE FROM THE ICE MACHINE TO THE OLD PIPE!! I called them immediately and was on hold forever and then they hung-up--this was AFTER I had told them the issue. I called back and they said they would call be back to schedule a time for the repair. They never called back to help with the issue they caused, so, after waiting 24 hrs. my son and I took care of the water line MYSELF!! Doesn't sound like much but I paid them thousands & thousands of dollars and I'm almost 69, rolling around behind my fridge is NOT my idea of fun. I don't know about their other services but their PLUMBING dept. is terrible! They lied about exactly what was covered by John Moore when they repiped my house and I've ended up with a huge bill (other than their bill!) that I'm responsible for, they only sent 2-workers out to work on my 2-story home which caused it to take longer to repipe than they originally said---my neighbor used a different company at the same time and they sent out 5-workers who got it done in 1-day!! They messed up the scheduling of their services not once--not twice--but THREE TIMES!! I sat around waiting for them way too many times. I would NEVER recommend their plumbing services and would really be cautious about any other service they provide! John Valentine needs to re-access his own company!
Holly Hunsicker
a month ago
Angel was quick and very reasonable in his pricing. All my drains are running quickly now. He is the drain technician!!
Todd Collins
3 months ago
Erick and the whole team at John Moore were great. Booked appointment online and they called with other time options, ultimately moving appointment up considerably. Erick was timely, knowledgeable and very efficient. Great job at a fair price.
monica daniel
2 months ago
Raymond, made contact with me regarding my leak, he came in a timely manner and answered all of my questions and concerns. He took the time to do a full accessment. I recommend this company for all of your needs.
Roselinda Benitez
a month ago
Christian came out for a drip pan issue and was very professional. He manage to calm all my worries after 48 hours of complete stress. He was very knowledgeable and showed so much concern for our home. Extremely please how he went out of his way to help us.
Mario Vazquez
a month ago
The service was for the vacuuming of old attics’ insulation, and blowing new insulation. The tech was Ahmed Hankins, and he was EXCELLENT. Answered all the questions we had (many!)…, he worked diligently, SAFELY, and in a neat fashion. John Moore is fortunate to have such a dedicated technician.
William Wainwright
4 months ago
Noly arrived on time and well communicated via text. Was super friendly, super knowledgeable and showed me various options to get the job done. In the end in addition to duct cleaning I’m getting filters installed in the attic fan area. You should hope all your employees are like Noly.
fritz naumann
5 months ago
Trent Malta was outstanding. His name is not on list. He is very personable and thorough. I want him next time. He is a credit to John Moore. I highly recommend
Roe is absolutely AMAZING! So authentic and kind! Despite the resultant cost of services required, I enjoyed working with him immensely! Bottom line, Roe Rocks!
Milton Shankle
4 months ago
The plumber was professional with his interaction with me and took the time to show me the work he completed and explain what he had to do for the repair.
Octavio was friendly and professional and explained several different repair options for my upstairs A/C. He is very knowledgeable and can tell loves what he does.
I have used John Moore before, for the exact same issue that I am having now. The tech, William, was very nice and courteous, but after being there for an hour, he couldn't even diagnose the problem without me having to buy from a list of different highly priced packages to find out what the problem was. The worst part is that this problem was in a room that they had rewired just a few years ago. I don't think I'll be able to work with them after this.
Kristi Woodring
a month ago
I am very happy with the services Derric provided to bring my electrical switches and outlets up to code and safe. He also installed a new outside lighting fixture. Derric was respectful, professional, and knowledgeable. Thank you John Moore Services!
Adam was 1000% professional, on time, knowledgeable, friendly, and overall a credit to John more services. You have a man there who is honest and trustworthy and the next time I need anything that John Moore provides I want Adam to provide it.
Sir Daniel is totally awesome. Possess a wealth of experience and very knowledgeable in drain cleaning techniques and diagnosis and did a wonderful job! He is also a perfect gentleman, performed his work in a neat fashion and kept me well informed.Thanks and Blessings ??.
TonyaLee Stringer
a month ago
He was so nice and professional! He was also very thorough and understanding with my elderly aunt! Super guy!! Congratulations on an amazing tech!
The John Moore Team did an excellent job. Worked well into the night to get the new A/C system up and running. Very professional.
Caesar Ponce
3 months ago
Ahmed together with the complete crew did an excellent job of cleaning the ducts and vents. They were very professional.
I give them 100% achievement.
Good luck to them in future jobs.
Daniel Herrera
4 months ago
Ricardo was on time, efficient, and told us everything wrong and why/what needs to be replaced.He even set us up with financing so we can get everything taken care of. It was fast and awesome. Thank you!
kay gosserand
2 months ago
David was really helpful and informative about the issues with my A/C unit. He pointed out defects that we were not aware of and the poor workmanship of the installation that was done by another company. I would definitely recommend this company if you are having A/C issues
gretchen knowles
a month ago
Jason Rucker was very thorough and knowledgeably answered all my questions and concerns. Also all of the installation technicians were knowledgeable and helped me understand exactly what they were doing!
John Moore was able to accommodate me on same day for my kitchen sink problem,
Cesar Vasquez was very professional and strong technically. He laid the options very well and let me pick one. He fixed the problem and did not leave before explaining on do’s and do not’s to maintain the sink going forward.
Tony Broussard
2 months ago
Brad is an outstanding technician. He was prompt, courteous, easy to talk to and has excellent plumbing skills. He was so efficient. He unclogged our kitchen sink drain. He was in and out in less than an hour!
The technician was excellent. He did a great job of handling my dad, who's 85. We are very pleased with your services. Ten stars !!!!
Called and the technician showed up within the hour. Provided us with a installation price within minutes. Very good service and we are signing up for their maintance plan to take care of our entire home.
Theo bean was very friendly and professional. Came by very quickly answered all my questions and trusted him to lock up my house after he was done. Overall great experience.
First time using John Moore. They arrived on time and did quick, quality work. Angel Calderon is the man - really appreciated his demeanor and professionalism.
Michael Vogel with John Moore was extremely helpful and patient to explain all my options for my rodent control issue.The Paperwork/contract was very confusing, but I think we worked it out.Technician Jose Jaramillo who did the work was very professional and explained everything in detail. He will be back out later on to check the traps.
Linda Fischer
3 weeks ago
Charles was very knowledgeable and professional. Explained everything to us before he did anything. I hope he comes the next time we need service.
K Taliaferro
2 months ago
Jamail did an excellent job! He made sure that we understood the problem with the unit. Took pictures of what needed to be addressed. Stayed late until the job was complete. We appreciate everything he did.
Keary Nicholas
2 months ago
Nick was able to give me more hot water pressure from all 3 faucets and prolong the total pipe change throughout the house but did a water heater flush too.I'm happy with the outcome.Miguel came out today to perform my winter tune-up/inspection for my heater and replace my filter and everything went smooth no issues with the system.thanks, Miguel for coming out on a weekend.Angel Calderon was in and out in a flash and told me that the issue was really nothing (the primary drip and secondary drip pan were tee together during the on going bathroom remodel) not by john moore
Clarence Jones Jr
3 months ago
This is the second occasion that we’ve seen and used Larry. He was timely; very personable; honest; patient; kind and with all of John Moore Technicians, extremely knowledgeable.We’re extremely pleased with John Moore Services and will continue to use their services in the future ??
Not yet. He was able to come out give us a quote. Mr Brad was very professional. He was very helpful and answered all our questions.
He was great. Efficient and did what he needed to do and was out. Very nice since I work from home and couldn’t be with him every second.
David Ferguson
4 months ago
I should start by saying it has been several years (I am guessing about 7 or 8) since I used John Moore for the first and last time. I have been prompted to write this review because I am sick and tired of the “genuine, sincere tv commercials”. They were prompt and effective but grossly overpriced. We had a pipe leak in our spare bedroom and by the time we noticed it, the ceiling had caved in. Long story short, we paid over $700 to have the leak repaired. The tech didn’t even have to go in the attic and he was able to access the break via ladder and hole in the ceiling. He was in and out within an hour. Tried to convince me we had to have the house re-piped as well as a new water heater. I am retired and I was in business all my life. I understand the upsell angle. Since I used John Moore I have had to use plumbers 3 times. After the 2021 freeze, I had 3 pipes break and you can imagine the flood we had. The plumber we used and have used since, resolved the issue and I was only charged $690 to repair 3 pipes. They even took the time to check the entire house and the 3rd pipe repair would not have have been discovered had they not done that. Do the math. This past Thanksgiving, a pipe broke in the attic 4 hours before our guests were to arrive. I called the company I use and the owner himself came over to repair it and I was only charged $380. On Thanksgiving!!! I have spoken my peace and only my ethics prevent my listing my current plumber as I don’t believe this is a forum for advertising. Shop around! I would give zero stars if I could.
Abraham is very professional and knowledgeable and ran a camera down our pipe and showed us the problem and recommended solutions on how to correct the problem and told us to cost and let us know that they do offer financing, and basically what to expect
Poor service tried to get me to replace fan motor on heater. There's nothing wrong with it
I truly believe that the tech are told to sell as much as they can
Wayland Hickman
a month ago
John Moore sent a technician, Willie Glass, out to troubleshoot and give us a quote for water heater replacement. Willie was very informative, professional, and honest.
Tyler was very professional and even though the cost of the equipment was more than I expected, he offered a financing plan to help out.Fredis installed the heating system the same day. Very organized and conscience. Have a warm house now. Highly satisfied.Gelacio installed the correct thermostat today. He did it correctly and promptly. He was courteous and I was satisfied with the job.
Was impressed by Dave and what the company seems to be about, which is to do it right the first time and being upfront with expectations. He came across as a solid guy and was very informative. I plan to use their services.
Janette Sexton
3 months ago
Jonathan arrived timely and explained the potential costs and techniques that my issue might require. He worked efficiently and professionally and cleared the drain clog in approximately half an hour.Jonathan and I noted that my p-trap was leaking. He quoted the cost to replace the p-trap; I opted to hire my regular plumber for the task.
Mary Margaret Dent
a month ago
Joe was very thorough and gave a good explanation of the issue. He needed a couple of parts, obtained them and retuned to complete the work in a timely manner.
Ethan Beeson
2 months ago
Angel with John Moore was great to work with. On time, professional, maintained clean workspace and friendly. Would call again.
John Moore definitely has your best interest at mind! They technician gave my every discount and every courtesy to make me satisfied as well as get the job done!
Kiel from John Moore was extremely responsive to my maintenance request. He repaired the unit in about an hour. I can highly recommend John Moore Services and Kiel Mire.
The technician was very friendly and let me look over his shoulder while he was maintaining my heating system. He also explained what and why in the steps he was performing. I learned a lot by this experience and that is super cool with me!
David Rhodes
6 months ago
Danny Fleming explained all the requested work quite well and then completed everything on time. When finished Mr. Fleming, cleaned up after himself and explained what he did. He found one potential problem that he suggested that I look into but did not try to put a hard sell on me. I would recommend this company and plan to use them again.
Andrew was very informative about my electrical box. He took great pride in his craft to inform me about the things needed to be corrected.
Daniel was on time, gave me a heads up before he arrived. He was fast, clean, friendly knowledgeable and gave me great advice to maintain my kitchen drain
Ricardo assessed the toilet problem immediately. He repaired it timely, no mess, & explained the problem. Felt very confident in his knowledge & skills. He was friendly. He represents your company very well.
Kiel was very knowledgeable and professional. He explained everything and got our AC up and running. I would definitely recommend Kiel at John Moore!
Mya Linderbaum
2 months ago
A.A. was professional, ki.d and knowledgeable. Communicated well with us and did an overall fast and great job. We have used John Moore before and they are quick and professional.
Gerald Muller
2 months ago
Eric came early and after asking some pertinent questions went straight to work. Ran the snake and hit an obstruction at 12 ft then ran it to 25 ft with no obstruction. Cleaned up any water and was done. Great job. Would use him again. I
Arlo Wolf Howard
2 months ago
someone called me 10 minutes after the phone consultation. they were here 30
minutes later and he fixed my clogged kitchen sink in 5 minutes. quick and professional
John Anzziani
2 months ago
HVAC Technician Jamail came today to repair something that was not done right the first visit (I know now that John Moore does guarantee good work.). Jamail did a PERFECT job, and also recommended some work that I will do soon based on real facts, and not selling things I do not need. Very polite and intelligent person this HVAC tecnician
John was not only punctual, courteous and professional he took the time to assess my situation and make proper recommendations without undo need for services not required. I really appreciate his candor and attention to detail.
Nancy Schettler
a month ago
Excellent dedicated workmanship. The crew was willing and compliant to all directives. They worked tirelessly until the 10 hour job was done. Well Done, John Moore! and crew
Great service, Miguel Bustillo was very knowledgeable and answered all my questions abput the UV air purification system we had them install in our HVAC.
Shavarra Cook
a month ago
Mr. Davis was punctual and professional. He walked me through what he was doing and explained all the work he completed. He cleaned up all the debris from the attic and place things back where he got them.
Ray, was very knowledgeable and professional, he answer our concerns, we just decide to wait for the job.He is a great access to your company.
This company is a rip off and the service that they provide is poor quality.. We had a bust water softener on the freeze and they charged us 450 to bypass the unit with just two 90 bends and a three inch price of pipe. It took less than 20 minutes to fix.. The water was installed by the same company less than two years ago. One of the filters was installed in the wrong direction and there was no bypass installed which would have saved me the 450 this time around. I feel like they are gouging customers who are in a difficult position just wanting their water back on asap...
Jon Bergmann
4 months ago
It sure seems like we got sold a bill of goods. Told us we needed $14k of work done. We paid and we still have the issue. Don’t get snookered into working with these guys. Essentially they fixed something that wasn’t broken and now we are out $14k.They must have an incentive to upsell anything and look for any problem. And to top it off my wife found what might be the real problem that a plumber should have noticed before going to the $14k nuclear option.Update - they didn't budge on anything and insist that they did necessary work - but Tim the head of plumbing did admit that they upsell to you when they come to your home - so it seems like their biz model is to be like a shady car dealer who tries to sell you everything that you don't actually need.And to top it off - we also had a sink issue that the plumber was supposed to fix - and we have an unworkable sink for now going on about 6 weeks. I keep asking about status and get the runarround... Please don't use this company - learn from my mistake.
Jonathan Berumen did a great job for us with repair to an out side line where we had a leak. We will call John Moore again with any problems. Five star service
Wava Cummins
2 months ago
Theo arrived on time. He was very knowledgeable about my issues with moths in my pantry and treated my house and lawn for carpenter ants. He was very kind , professional and patient as I asked a lot of questions!
Carolyn Warren
a month ago
POST DEPRESSION After paying $8,100.00. You think I could speak with a Professional Manager..I'm right now sweeping water(rain) from door, because they did not replace all pipes as they were, causing possible flooding of my house. I need to speak with someone that will do the right thing. Starting with a call. This is what happens when u have people working, that you can't communicate with.
Excellent, Excellent job. Analyzed the job quoted a fair price and completed the job quickly. Technician was a 10+ performance.
They sent a salesman in a plumbers truck to fix a pipe leak, waste of time and very insulting.If I schedule a plumber, send a plumber with tools and materials, not someone who can't identify the problem, fix it and collect payment.Called another plumber and issue was resolved in less than a an hour, no excuses, no scheduling someone else to come check it out and no paying $300 for each hole that had to be cut in sheetrock.(BTW, other plumber DID NOT HAVE TO CUT A SINGLE HOLE IN SHEETROCK TO FIND AND FIX THE PROBLEM)
I had sink clogged issue and Angel was great. He was on time, good communication, able to resolve the issue quickly. Highly recommend him.
I’m very happy with the service I received from Chad with John Moore. He took time to explained, actually showed me what my problem was and what was needed to fix it. I will use John Moore from here on out. Thanks so much Chad!!!!!!
Genethia Guerrero
2 months ago
Andrew Thank-you so much. Andrew came and installed a new electrical panel initially. Then returned and installed new dusk till dawn light fixtures. Thank you again for everything.
Tammy Martinez
3 months ago
The technician came to check a water stain in the attic and in the process saw that my water heater is gurgling. I like the way he explained the details of either repairing or purchasing a new one.
Electrical - Felipe did an amazing job! Fixed a problem I couldn’t figure out. On time polite professional. Highly recommend!
Herbert McCullum Jr
3 months ago
It’s good to have a company you can call that gives you prompt and professional service. I was very pleased with the technician and the way he related information to us. I will certainly call John Moore in the future if needed.
gloria emetarom
2 months ago
Staff were awesome and God sent.
I commend them for such a great service. Excellent listening skills and compassionate.
William Towles
a year ago
John Moore Service has done an exceptional job for my family and I.
I could not be more pleased with Roman. He has done such a great job for us. JMS is lucky to have him.
Erik was very professional and pleasant. Looked to see what the problem was and gave us an estimate of what it would cost. Didn’t charge us for the estimate.
Joann Philpottt
3 months ago
Clayton was very professional and responsive. I will definitely use John. Moore services again if Clayton is representational of their entire team.
Jonathan Semro
4 months ago
John Moore rep Nolan G. did a great job looking things over and giving me a concise and understandable quote for services. He took time to make sure I understood the options as we consider what repairs to do first. Appreciate the straightforward advice.
Nicola Loskot
a month ago
Extremely satisfactory experience from the first call for service. Angel was efficient, friendly, knowledgeable and explained everything as he went along.
Denise Howard
a month ago
I was pleasantly surprised with the arrival of Mr.Larry Thurman from John Moore services right from the beginning…His professionalism and knowledge of our concerns to install a new HVAC system was to be desired by other companies. I had done my homework interviewing & discussing my options with several other big name companies that just did not match up with his honesty & patience .I will definitely be reaching out for all my future projects . As long as we have people like Larry, I believe we can only finish blessed .??I’m sure Mr. Roe his trainee has learned alot of valuable tools to a good future with john Moore services. Thank you to the office workers and the 2 young men who put in a whole days worth of sweat & great craftsmanship
Jason Maxwell
7 months ago
There's a reason why you see all of those snazzy commercials on TV, John Moore is a first rate outfit with easy scheduling and responsive notifications. Our Technician was Clayton, and he was prompt and courteous, told us what was needed and what wasn't, and didn't try to sell us something we didn't need. The price was a little bit more than some smaller companies might charge, but the increased expense is worth it, knowing that an appointment time will be honored and that you're going to get exactly what you ask for. Will definitely be using John Moore in the future.
My a/c unit was thoroughly checked and serviced, the filter changed, and the results explained to me. I was told a summary and recommendations would be sent to me via email.
Mr. Raymond called me informed me when was on his way to my house. Before started his job,he gave me firm estimate and finished the job in timely manner.
Jo Etta Cooper
7 months ago
The plumbing tech, Jonathan, was very professional, courteous and knowledgeable. At this time, I am totally satisfied with John Moore Plumbing Services. Jonathan listened to all our plumbing issues, took pictures, examined each area and successfully repaired one of our immediate concerns. He will provide us with an estimate of everything that should be repaired. All in all, I am very satisfied with the service provided by Jonathan. Thank you.
Rhonda Ferris
3 months ago
Such a pleasure to have Larry take care of replacing my thermostat. He came in, did a great job and even laughed at my stupid jokes. Great job!!!
Katherine Umanzor
6 months ago
Jonathan B. was great! He went above and beyond to make sure we were satisfied. He helped me connect my new stove. He was fast and professional. John Moore Services cares and they make sure their technicians are knowledgeable, professional, and caring!
Denise Prescott
4 months ago
⭐️⭐️⭐️⭐️⭐️Brandon was great! He sent a text letting me know he was dispatched then called to verify I was home. He arrived in a timely manner, was very polite, professional and knowledgeable.
Great experience, would recommend! ⭐️⭐️⭐️⭐️⭐️
Ricky and Shaun were both knowledgeable on what they we're doing and answered all my questions perfectly and professionally
Debra Jackson
6 months ago
Tyler B. was professional and thorough in explaining the work that had been done. He also took the time to explain additional updates needed to obtain optimal performance from my new furnace. I appreciate the honesty/integrity that has been apparent with John Moore services.
Lance D (nomad.lance)
6 months ago
I contacted John Moore Services after my heating system quit functioning. It was super easy to book a service appointment online. They kept me informed via text messages every step of the way. The technician, Henry, arrived on time and did a great job explaining the issues and the options to resolve my situation. He was super professional and answered all my questions. I would definitely recommend John Moore Services!
Denise Brown
6 months ago
Brandon was fantastic. I had multiple plumbers tell me that my blocked kitchen drain lines could not be hydro jetted, but he got in there and did it. He worked fast and there was almost no clean up for me to do after. He was professional and did a great job. I highly recommend Brandon!
Services performed by Steven England. He and his partner arrived on time and were very polite and professional. Provided clear explanation of services performed and supported with documentation. Very happy with the service.
Andrew Estrada's professionalism, expertise and knowledge of my electrical issue were impressive. He arrived early, waited a few minutes for me to arrive and completed the electrical work safely, quickly and proficiently. If I need any of the many services offered by John Moore Services, I would gladly contact this company again and request Mr. Estrada for my house repair needs. Sir, job well done!
Just wanted to get a quote on some work to be done. Derick was very professional and nice. Gave us a good idea of what was wrong and what was needed to fix it. Very good attitude and not overbearing on any type of sales pitch. Appreciate his honesty and explaination of services. Will consider him when we decide to get the work done.
Kathleen Ferrell
4 months ago
Was supposed to show up for a roof repair after already being paid.. never showed up. Rescheduled but never called.. I haven't even received a call from anyone actually. Even after they said they would have someone contact me. Asked for a refund. Customer service is not that great.
Joe Clinton did an amazing job on my installation service. I would highly recommend him. Had an older unit he replaced it did upgrades on parts I'm truly thankful for his fast and friendly service.
Sheri Engrasci
6 months ago
Asked John Moore to come out to repair a water leak at our water meter the tech showed up and assisted the issue. He gave me a price of $3100.00 I told him to have a great day and sent him on his way. The repair is now fixed properly and is complete. I would Never call them out again.
Matthew Aiken
6 months ago
Work seems to be good. Nice workers, but I requested a later time to have service finished up due to working night shifts and they showed up at 9am versus the 12pm earliest time. Would not have been an issue if I had not gotten off of work at 4am. Not pleased with the deviation from scheduled time frame. Not very informative on scheduled times of other things such as when they will return to fill in the trench that was dug.
Patrece Nash
4 months ago
The plumber that came was very professional and friendly. I always use John Moore services because I don’t have to wonder if the job was done correctly. They always do top quality work.
Ronnie Walker
6 months ago
The entire John Moore staff of technicians that perform a brand new A/C unit installation, new furnace, and new insulation. Work inside, and outside was excellent. The guys Joseph Garcia, Octavio Alanis, Ahmed Hankins, Stephen Call, and Shaun Bott, were all professional, honest, on time, and even sometimes early to work. They were knowledgeable, and work till the jobs were completed. They were all very patience when explaining all work before and after. They provided useful suggestions and recommendations where needed. I was provided email, and text messages on any updates, arrival times and also their locations when in route. They provided useful maintenance schedules on all new equipment that was installed to help the new system last as long as it can. They made me fill very comfortable with all the work they were doing. They took pictures of all the new work so I could see the new equipment before putting it all together. I will continue to use John Moore for all my Home Needs.
I showed him the pipe leak and it was fixed in a couple of hours. Great service. Fred and his helper Ray were very professional. They give John Moore Services a good reputation.
Angel was very good! He was fast, honest and direct and to the point! And yes, I will use them again and again.
Bruce Martin
5 months ago
Communication is poor from head office -- often mismatched messages across a single visit. This means that multiple techs need to arrive, meaning more scheduled appointments, meaning more of my time, wasted.The techs, however, when they have the correct information, are often well-informed, trained, and experienced.I'm really suspicious of sales, however, and after the sale, figured that original essential sales was not unnecessary. JMS needs to have tech visits before sales rep shows up.
vincent sciancalepore
7 months ago
This is not the first time we have used John Moore and been more than pleased. Troy Watts has helped us on multiple occasions. He is extremely professional and knowledgeable about several different repair scenarios. I appreciated that he walked us through several options and helped us find one that fit not just our immediate needs, but the best for us financially. Most recently we had an emergency pipe repair in the attic that was flooding our master bath and closet. John Moore responded immediately and got someone out to us the same day. We were happy to see Troy show up. He set a temporary fix in place to hold us over until later in the week when the repair could be scheduled. Without Troy’s assistance and expertise we would have been without water for days. I cannot express enough gratitude for your help.
Abraham Martinez has been my main contact and has been responsive and available throughout John Moore' work at my house. The work has been completed on time and all were very professional. Cleanup was great. John Moore is now my go-to plumber and I recommend them highly.
ALEJANDRO RAMOS
a month ago
Very fast and prompt service, they explained how the repair would work, they took care of all the details, including sending a roofer. Personnel very courteous.
teresa solito
9 months ago
Tyler came to evaluate my ac system problems and faulty thermostat. He was extremely personable, knowledgeable and respectful and gave me a detailed explanation along with my options as well as explaining the issues with my son. Very impressed!
Kenneth woods
4 months ago
First time using john Moore services the technician are very good at their skills Justin, water heater replacement Chad the pipe repair and Williams the electrician are very good I will recommend them to anyone great job.
jeremy bennett
4 months ago
They all did a great job replacing our breaker box and repairing our heating unit the day before the freeze. They went above and beyond to make sure we were going to have heat before the freeze. Thank you for everything you did guys. The technicians were William, Larry, Charles and marco.
Have not used them yet but have in the past , they don’t charge for them to show up and give you advice, which is Mr Valentine’s idea the owner , smart man for repeat customers
Avery Addison
7 months ago
I use John Moore for pest control services. My technician, Larry Munguia, is absolutely wonderful! He is always on time and efficient. In addition, he is so polite and a joy to be around!
Valla Mitchell
5 months ago
Papal was very professional in every way. He explained what my situation was and what the solution would be. He was responsive to each of my questions and patient and respectful in addressing each concern. Now I have heat!
Naomi Carlton
5 months ago
Chris was very responsive to my questions. Explained exactly what he was doing and what would happen next in the process. was very professional. I appreciate honesty and him answering questions. He got the job done today! Excellent job.
My experience was John Moore Services was good. After a slow start, the company was able to start and complete the job in a few hours. Afterdifferent HVAC companies said they would not be able to complete the work the same day. I gave a 4-Star rating only because of the slow start.Overall, they were Professional, courteous. Once the technician got started, he finished the job in a reasonable time. The technician was very knowledgeable about his work, now he did a fantastic job. If I ever need their services again. I will use them. Great work, great customer service and Great overall experience. Now I don't know what kind of experience anyone else may have, so be sure to get the free estimate. Then make a decision. See ya.
Andrew Donovan
a month ago
On time, work done quickly, completely, and all cleaned up after. Plumber was helpful and explained everything and set me up for the future.
Jose did a home exclusion to seal off entry points for mice from entering my home. He came in response to my last minute request for service. He was thorough and professional. Very happy customer!
I called John Moore for a weird smell coming out of my guest bathroom. I thought it was a plumbing issue. Willie came to check on it and went above and beyond. Take into consideration that he is a plumber but was determined to find where the smell was coming from. He went into my attic (where there is no plumbing) and found a dead rat ? near the vent of the bathroom. He disposed of it and set me up with John Moore’ pest control.
Called for furnace tune up. They refused to do the tune up because the credit left belongs to the last owner of the property. Since, I am the new owner, the transfer of credit cannot be done. I have to pay for the new tune up service under my name. Even the previous owner of my house said that this was a non sense excuse.Suggestion: you saved one tune up but lost a potential customer. Is it worth it?
Chassidy Dupas
7 months ago
I must say by far the bet customer service I’ve had in a while. Eric G. Came out and was awesome. He took his time to listen to my problem, inspected, and came back with a fair price. He also gave me tips to to keep my A/c running in tip top condition. If I ever need any other services I will definitely give your team a call. With this being my first home it is great to be able to do business with a respected company and build relationships that will last forever. Thank you for helping me and my family today!
My parents A/C went out on July 4th the only company that could get there quickly on that HOT day was John Moore. Two months later, it went out again. My dad called first thing in the morning within 2 hours they worked my parents in & restored the unit. My dad was very pleased with the service & hopes they are resolved the problem completely! What my dad likes most about John Moore is that they are prompt and offer a lot of services since John Moore is a large company.Updated 9/25/2022After John Moore came and fixed the A/C, the next day it went out again. John Moore promptly sent 2 men out and they found the problem, THE ELECTRICAL BOX needed to be replaced ! Since John Moore is a large company, they had an electrician to send. Every step of the way, Felipe explain & showed my dad the trouble. Felipe battled wasps. He worked hard & went above and beyond to explain to my dad the problem. My father was very impressed with Felipe’s manners, kindness & work. Thank you Felipe!!
Paula Gold-Williams
4 months ago
Our hot water went out right after Christmas. Danny explained everything. He went and purchased the part. Lucky for us, the part was in stock. He and his great trainee came back to install it that day!
Siddhu terala
8 months ago
Stay away from these people! I don't understand all these positive reviews on google. Yelp is full of negative reviews and I did not see that prior to booking an appointment, the reviews are so true. We had a minor leak and did not want it to become a bigger problem as it was raining. We looked at google and came across this company and we’re unfortunately misled by the positive reviews. We decided to give them a chance. When I called to book the appointment, a lady made no mention about a Trip Fee and the service team will evaluate the possible problem and give me a quote. That all sounded good at the time. appointment. Two guys came to our home, and went to work. There is an issue with the air duct placement that caused the leak, I have moved them and you will not have the leak anymore. They pulled out their tablet and showed the charge is $150! We were flummoxed. Not at the price, but rather the fact that we were never given an opportunity to decide whether or not we wanted them to fix the “problem” or the fact that we were never given a quote and inform us about their findings. Then they approached me with the option to buy a membership instead of paying for the service and also tells me that there is $69 trip fee!They are supposed to evaluate the situation and give me a quote, not fix (if you wanna call it that) and force me to pay the charges. There was no Trip fee as per the customer service lady. I called the customer Service in front of them to sort out these charges and the lady refused to talk to the service guys, that was so strange! She just kept apologizing for their unprofessional behavior while the guys rushed out of our home and slammed our doors. Not once, but twice!
Frances Porcarello
6 months ago
Ricardo Lopez was the best. He explained. Did excellent work! And will refer him to everyone. Great Job Ricardo!! So glad we chose John Moore and very lucky to get you for the job!!!
When they found out how much we were approved for they charged us every penny of it. They are dishonest . We are a retired couple taking care of 2 disabled daughters and a granddaughter. They took advantage of us. Replaced a door we didnt need. Charged over a 1000 per toilet, on a cheap toilet. Wouldn't listen to our concerns. Will never, ever use them again. Won't let them ever in our home again...
Ann Moetteli
4 months ago
John Moore sent Joe Clinton to change out on/off valves in bathroom, change out faucets and replace/change out a shower head. Joe was so professional, left his workspace in pristine condition and you would never have guessed a workman was in the house. I am so pleased with the final results.
Ricardo was prompt and knowledgeable. I called to get a quote for busted pipes from the Christmas freeze 2022. The whole process was quick and easy.
Excellent experience with Jeremy, the electrician. Great communication along the whole way. Received reminders, updates and even a phone call just before the appointment. Solved my problem and took the time to show, explain and give me good advice moving forward. I was so pleased I took advantage of their membership program which comes with additional services. I highly recommend John Moore Services.
Vickie Simon
7 months ago
Danny diagnosed the source of our issue and will be back to install a new water softener system soon! He was so prompt, thorough, responded in a very timely manner, kind and respectful! We have found our guy for years to come!
Vijay Koduri
5 months ago
Tesla charger installed and HDMI wire replacement for home theater
Andrew is a great guy.. ? ? ? ? Very efficient and knows what he is doing. Fun and Easy to work with.
I used John Moore for my home today. I had an issue with my upstairs sink being consistently clogged. Javier showed up on time, was thorough, and explained to me what was happening along with a few maintenance tips. The service was Fast, friendly, and efficient. Would definitely use John Moore again and recommend them to my family. Satisfied with this visit- D Gonzalez
Aaron Williams
4 months ago
The service technician Daniel Herrera was polite knowledgeable helpful and made me feel that he was genuinely interested in me and my plumbing issues. I will request for him directly the next time I need assistance!
Robert Honeyman
6 months ago
Called them out for their $49.00 special on drain cleaning. Technician arrived on time. Very professional and diagnosed A/C drain clog upstairs. $362.99 ! Apparently the “special” applies to a kitchen or clean out clog.As Retirees living on Social Security this was a major blow financially but having little choice gave the go ahead. Jonathan Clark, the technician had it sorted out in little to no time, left no mess and was very professional and pleasant. Now I’m gonna cringe every time I see their Ads on TV, especially when they say how affordable their services are. Will have to think twice before calling on them again. Professional from initial call in to Technician completing the job but good Lord !…. the price !!
used their electrical service 8/19/2022 to change out 1 55 amp breaker that costs $ 55 at home depot and they charged $ 600 for the service that took no more than 15 minutes. the owner of the company in the TV commercials says they give a fair honest estimates. I checked with two other electrical service companies and John Moore's charge is twice what the others would charge for a breaker changeout. My wife who was the only one home at the time was given an estimate for 3 possible tasks to be performed and their estimate did not break out the pricing, just a total of $ 3,600. The tech suggested putting in a surge protector and after researching that service it would be about $ 400 with other electrical contractors. John Moore's tech Jeremy was quoting $ 2,700. What an absolute rip off, buyer beware!
John M Kanai
8 months ago
Had Big D visit to provide quite for whole house standby generator. Very nice and first question was did I have other quotes. I said yes and he then he proceeded to tell me that they start at $16000 and can run up to $24000. I told him that I had quotes for 24kw in $11/12000 range from excellent companies. He then said he will not waste the time to quote for either one of us. As they were just starting in the standby generator business, thought they might be a little more competitive. Wrong. John Moore does a lot of advertising and I hope people don’t translate that to good service and not get competitive bids.
Shauna Alden
6 months ago
Water heater ruptured. Jonathan drained the pan, cleared the Drain of any debris. He explained everything he was going to perform. Explained in detail my options for a water heater replacement. Professionalism top notch.
The tech was very helpful and as for as we know did not try to deceive us. Got a great response from him and he tried to work with our schudle. We will use him again if needed.
Paul Schaffer
2 months ago
On time. He called advising time to arrive. He conducted a full check of my AC and helped me understand my ACs problem. Very good worker
Scott Macneish
4 months ago
Monjur was very thorough and explained in detail what our heating issues were. He even took pictures to show us exactly what the problems were. He was very friendly and personable.
My drain was clogged.
Angel is a honest & professional technician. Skillful and got the job done in minutes with no problem. Thanks!
Sheila Amerman
6 months ago
Everything went well. I thought Abraham should have been around more often. I tried reaching him but couldn’t. The workers found him and we were able to talk. My insurance co. would like to speak with him and I’m worriedthey will have the same problem I had. I’m blessed to have had such a professional company. Thank you.Sheila Amerman
Victor showed up late on a Friday night and was able to detect the problem. It ended up being a major job and John Moore is working on getting it resolved. Victor was very helpful in working on the problem.
Javier Reyes
2 months ago
Me Garcia was prompt and efficient Very friendly John more practices what he preaches. Thank you.
Andrea BJazzy
6 months ago
Pest control. We just bought a home and wanted complete pest control. He was very thorough and came the 1st 30 minutes of window AND apologized for not being there at the beginning. No pressure for extra services but gave suggestions. Nice job.
Kathy Skidmore
6 months ago
Everything went well. Took less than 30 minutes and they honored their 49 dollar price. Even though they had three different prices for the number of feet, the 49 price was honored. Another company wanted 300 dollars to do the same exact thing!
Chad was on time, professional, and quickly diagnosed the issue. Once we authorized the services the issue was completed quickly. Clean up was thorough. Excellent service!
Todd Keating
6 months ago
John quickly diagnosed the problem with my hot water heater and got hot water running in a short time. John was friendly and professional and very helpful. Great service!
Our John Moore Pest Control tech Larry did a great job and is a pleasure to work with. Glad he's back on our route!
I discovered a leak under the bathroom sink. Called John Moore. They literally sent a technician in less than an hour! Technician repaired the leak and was in and out. I also want to say the guys liked dogs. And allowed our dog to be nosy and get some attention!
CarolW Echols
5 months ago
Courteous, friendly, personable, knowledgeable technician! Made sure the job was done well. Cleaned up everything! I’ll ask for him again for any future work. Highly recommended Service.
Annette Jordan
3 months ago
John crowder was very perfectional and informative. He explained the situation very well and I was satisfied. Would use the service again. Thank you
Dylan Rhoden
6 months ago
Gentleman went through procedures to diagnose my source of leakage. Pinpointed it correctly at the inlet valve of the dishwasher. But he does not work on appliances. So he disconnected the inlet valve/water line to the dishwasher until we could get it fixed. Did not charge for his trip.
Gerry Gibson
4 months ago
Ricardo helped us winterize 2 external faucets. I'm a little concerned he was unable to disconnect one of hoses connected to one of the faucets. He explained, given how tightly connected the hose is, he would have to replace the entire faucet....But, it appears he was able to insulate and provide sufficient protection from the impending cold weather conditions.
Now this tech, Mr Cox did a great job on a job that was done poorly the first time. They should use him as an example of what good customer service is. Thank you Mr. Cox you made my day
Allison Istre
2 months ago
Treatment done this morning. He answered all my questions, got the work done quickly and thoroughly. Great job!
Tech was very friendly, and knew his stuff. He was on time, and the app to track the drive before arrival was nice.
LoveAndLight LeoGem
6 months ago
We had a furnace replacement completed today and I’m absolutely livid. Not only did the techs steal something from our laundry room, they also left a complete mess. The techs admitted to “accidentally” taking our stuff and customer service offered to have them come back but why on earth would we want people who have already taken stuff that didn’t belong to them to return to my house?! They also ripped the siding off a wall in the laundry room. Also left black paint or whatever it is all over the walls and shelves as well as the water heater. There is now a “cricket” like chirping noise coming from the unit whenever the AC is on. We called to get someone to come out and see what the noise was and the customer service rep stated that we would have to pay $69 for someone to come out and look at something that their own people messed up to begin with! Thankfully that rep agreed to waive the fee. This is the second time that I’ve had issues with this company. A few months ago, they caused a gas leak during an AC repair. At this point, we feel we should be refunded some if not all of our money for the horrible installation, experience, and service we received. We were told we have to wait until Monday to hear from the refund department. We’ve been burned enough by this company and will be searching for a better option. DONT USE JOHN MOORE’S SERVICES! You’ve been warned!!
Received exceptional service from JD. He was very knowledgeable and professional, and he routinely kept me updated on status of repair timing, parts delivery, etc.
dianne lindsey
a month ago
Victor Castro, was excellent. I hope all of your employees are as gracious and knowledgeable as he is.
The technician Jonathan Berumen was prompt and very knowledgeable. Explained everything in detail and made repairs quickly. Showed he cared about his job and customers. Very professional.
Miryam Gonzalez
6 months ago
Furnace maintenance service - Jaime was on time and did a great job in explaining what he found. He also took the time to explain my options and didn’t pressure me in to purchasing anything.
Gregory Krafka
5 months ago
Tyler gave me a competitive quote and was very knowledgeable about the heater system, options and best practices. Would recommend him to others needing diagnoses of HVAC issues.
Linda Bordages-Moreno
5 months ago
Mr Calderon found our sewer problem and suggested a solution. We took the offer even though it seemed extremely high. But it has to be done if we enjoy the comforts of home.
Angela Washenfelder
4 months ago
My pipes burst after a cold snap. My father suggested John Moore because they don't charge to come out. They came out fixed the largest leak first. We knew there woyld be more and sure enough I had two more. They didn't have what they needed on the truck and it was dark and cold, so they ended that day with the promise to be back first thing in the morning. Next morning, the city water main burst! There was a geyser in the street outside my house and my yard was flooded. But the guys from John Moore took off their shoes, hiked up the pant legs (literally) and waded in the change out those last to breaks. My water couldn't be turned on until the city fixed stopped the geyser. Once they had I turned on the water to see if there were any more leaks. Evrything seemed fine but there was no hot water. To top off everything else, it had started raining! But i cold water. I texted Danny, the lead plumber on my job, to update him, he had called earlier about the geyser, and told him i couldn't get the hot water working. He promised to stop by the next again and see what he could do. He did and ten mins later i had hot water!
Emilie Haines
5 months ago
Samuel was very professional and knowledgeable. He explained all the issues I had and possible solutions to fix, repair or replace my hot water heaters.
Lynda Henley
6 months ago
John was very professional and smiled a lot. Explained everything to me so I could understand. He gave me the impression that he really likes his job. Very kind person.
David McLaughlin
3 months ago
Angel did a great job hydro jetting my kitchen drain. He cleared the block that another plumber couldn't when he tried a snake. Angel was on time and efficient.
Abraham Martinez came and quickly diagnosed the problem. He provided a solution and had the problem resolved in under 30min. Thank you Abraham for your help.
Saundra McGowan
5 months ago
My service technician took time to explain options and listened to concerns. He was polite , professional and courteous. You couldn’t ask for more. Explained all follow up needed.
cindy tristan
6 months ago
I would not refer John Moore to anyone. Charged my father $11,000 to change gas pipes. Finished the job on 10/10/22, went to my 75 year old father's house yesterday 6 days after job was complete and the trenches they dug are still opened not covered yet. Rusty pipes laying everywhere. Called today, oh we will get right on it. My father had to lie down plywood to walk to his staircase!! Poor, poor service.
cody brodell
5 months ago
Samuel Rodriguez was very knowledgeable and respectful! Gave some great tips on preventive maintenance and gave John Moore extreme value with his expertise!
Dena Buckner
5 months ago
Wonderful, Very knowledgeable and friendly let us know up front what may happen. He fixed our problem in a timely manner. We are extremely happy. Thank you
Joseph Garza
5 months ago
The tech showed up when he said and did a great job. I used John Moore a few years ago and remembered their great service enough to hire them again. Thanks John Moore
Sherley Holden
4 months ago
Had electrical problems with outlets in living room. Technician came determined the remedy and offered me 3 options to fix. I chose an option. He enlightened me of ways to avoid future like problems. Very professional.
Joel Mathurin
4 months ago
Cesar was amazing. He was friendly and set the right expectations for next steps. He was able to resolve my issue at hand.
Scott Sandell
9 months ago
I called them out because I heard water running and could not find the issue. The tech showed up and found my tub running. That was embarrassing. The tech, Brad was polite about it. He went ahead and checked the rest of the house. I offered to pay but he said there is no charge because no work was done. I am very thankful to have called this company for my potential problem. Being a homeowner, I really recommend these guys!
Krista Guerrero
5 months ago
We are going through the winter time pest problems in the attic. Mike Vogel came out and explained the work that John Moore Services could provide and what they will do to fix our problem. Professional. Kind. And to the point.
Experienced professional who quickly rendered and shared via video cause of sanitary line problem under house foundation. Able to get repair work scheduled quickly.
Patricia Bourque
3 months ago
John Moore company does an excellent job and all their techs are awesome especially John Daniel and Miguel Quintanilla.
Stephen Bourgeois
5 months ago
They did a whole home water repipe. They were very professional, courteous, and explained everything in detail.
I would definitely recommend them to anyone for whatever job you need done.
Awesome company.
David Rebeles
7 months ago
Had an AC coil bow-out. Technician (Tyler) did a great job of diagnosing the problem and giving me options to fix. Due to severity of issue, they had to return the next day(at my request). Liked service so much i am going to have them return to quote electrical panel overhaul
Nancy Lawshae
7 months ago
Eddie brought his sunny spirit into our home and not only resolved our impossible problem immediately, he gave us helpful ideas about preventing this issue in the future. Eddie was professional and went above and beyond and I hope we get his services again. He was my blessing for today. Thanks Eddie
Nicole Harper
6 months ago
I forgot to get a card from Wayne but excellent job and awesome young man! Did an inspection of all the pipes and drains and pricing for each item. Already planned to call back but definitely will be now!
Elizabeth Kaufman
2 months ago
Previously cleared sewer line so called again for toilet issues and facet replacement. Will be getting detailed estimates and allows us time to discuss and schedule work we want done
I've used this company numerous times in the past and this latest service was to change a malfunctioning light switch. After Mr. Turner completed the job, he was kind enough to answer my husband's questions regarding other repair issues.
Jordan Francis
7 months ago
Had many recurring issues with our hot water heater. Daniel Hodges did a fantastic job with diagnosing and fixing the issues as they occurred. I would recommend him to friends and family, very smart and professional plumber who made sure we were taken care of and the job was done right.
Larry was very professional and informative. Answered all questions and recommended upgrades...did not push upgrades, just let us know our options. Great experience!
Paul Highfill
6 months ago
My ac went out and i called up John Moore about four months ago and a technician showed up to troubleshoot my ac. He told me it needed to be replaced. It would cost approximately $9000 to replace. He did take the cover off and do any troubleshooting. I then called up another company and the technician replaced a capacitor and everything is and has been working ever since.
Elvanna Galbreth
6 months ago
Andre Turner was great in explaining to me the process in what I need with my hvac system, was punctual, polite, knowledgeable. I highly recommend him
Leonard Cernuch
7 months ago
Samuel was fantastic, at 79, I can't do the thing I use to do. He answered all my questions (I had lots of questions). Everything went great, this is the Company I'll use in the future, if needed.
Thanks Samuel !
Sequetta Branch- Barber
3 months ago
If I tell you Zayne is a man of his word. He was very professional, polite and knowledgeable and don't let me forget he knows his work. He is an awesome person. He came out yesterday and checked out the issue I was having and explained everything that he was going to do. He didn't do anything without my permission. When he finished the job, he walked me through everything and should me his work. He is a great person and his assistant which o forgot his name and I apologize for that but they were very professional.
Samuel went above and beyond to find the problem we had. It was so bizarre and my misfortune for sure, but he found it, repaired it, and all with a great attitude and professionalism! Thanks Sam!
The electrician showed up exactly as scheduled the same day. He also called in advance. Very professional and knowledgeable. Super friendly.
John Moore services and technicians are dependable and high quality and they stand by their work. They are worth paying a little more for.
This was the best in-home service that I have experienced ever!! I just purchased my home and the appliances were newly installed, however, apparently poorly and improperly installed. The technician was extremely pleasant and explained everything thoroughly. The overall charge was so low that I was in disbelief. I will definitely use John Moore again and have already recommended the company to others!
Employee was extremely helpful & knowledgeable! Polite and patient explaining system to me (new owner of property). Thank you! I feel very comfortable in my new home!
Kristin Sohns
4 months ago
Victor was VERy professional , kind, informative and courteous . He was also very understanding when I chose to go with another company that was more financially affordable .
Checked for a gas leak. Even though one was not found he thoroughly explained what it maybe and give advice on what to do covering many scenarios. After replacing the faucet, he give additional information regarding maintenance and part replacements. He honestly answered all my questions about any future replacement and about the quality of the faucets.
Albert Pucio
5 months ago
Skilled and knowledgeable gents. Good material and applied technique. We were very satisfied with the quality and speed of their work.
Shelia Graham
a month ago
Steven was very knowledgeable and informative. Also he exhibited professionalism and courtesy. He is highly recommended.
Raelin Verhoff
7 months ago
John was at my home right at the start of the service window and did a wonderful job of explaining the repair process. The parts that were replaced were of great quality, and there wasn’t a spec of anything to clean up afterward. I’m very pleased with the work performed and will be using John Moore for any future plumbing issues.
Did not correctly detail what the issue was. Furnace panel came lose, cutting off power to furnace. Technicians noted pressure switch needed cleaning. Not true, lose panel caused furnace to shut down, result of safety switch. Re-attach or screw in panel, problem fixed.
Chris Schmidt
5 months ago
Eddie Brown was our technician, who was very friendly and quick to diagnose that we didn’t have any issues going on with our gas fireplace.
Delois Wilson
2 months ago
He was very nice. He gave me an estimate. When I get ready for my repairs I was him to do them
Excellent service by Miguel Q. All my questions were answered in a way that I understood. Miguel is very professional and thorough. I would like him to return for a/c checkup in the spring.
Jorge Barrera
4 months ago
Very impressed with the technician. Quality workmanship. This young man knows his craft. Glad i called John Moore.
Greg Baggett
4 months ago
Jonathan was very professional & on time. He was confident is his ability to do the job & answered all my questions in a professional manner & without hesitation.
Pricey, but they do a great job. I used them for my HVAC and Pest control.
Did All that he could above and beyond to put my mother at ease.he took the extra time and steps to make sure everything was done correctly and complete.. we want him from now on. No I'm
Andrew did some electrical repairs including the replacement of a toggle switch. He was professional and responsive to my concerns.
This is the best quality service we’ve had. Very thorough and informative when explaining the problem and offering a solution. So glad I called John Moore!
Cassandra Phillips
5 months ago
I am very happy with the customer service and the professionalism of the worker. I always use John Moore whenever I need work done on the house! Very professional ?!
genaro ortiz
3 months ago
Called John Moore who sent out a plumber to my South Houston home. I just had the city inspector and reliant at my home and both passed my inspection for my water heater, AND GAS, all I needed was a mirror replacement and for the water heater to be turned on! THE JOHN MOORE REP TRIED TO TELL ME THAT THE WATER HEATER I HAVE WAS TOO OLD AND I NEEDED TO PURCHASE ONE FOR OVER $2000 WITH INSTALL (although no mention of that claim from city inspector or reliant) ...WHEN I ASKED HIM TO PLEASE DO WHAT I NEEDED HE REFUSED,THESE FOLKS ARE NOT HERE TO HELP YOU BUT TO TAKE ADVATAGE
carol mendoza
4 months ago
His performance was very professional. He
explain everything what it needed done. If you graded him 1(is the lowest) and 10 (is the highest. His score a 10.
Pilot light for the water heater kept going out! The tech said that it needed a new thermopile assembly which he replaced at no charge ! Now the water heater is working fine
Jennifer Burson
4 months ago
Will did a great repair.A pleasant smart young man.He will make an excellent MP one day.ThanksDouglas Burson
Malvern Lusky
5 months ago
Thanksgiving eve and our sink was backing up. We had a clogged drain and a pipe that needed to be repaired. He got it done and we’ll have a great Thanksgiving.
Electrical. Have burning smell and power cuts off. Tech was amazing. Went above and beyond to make sure my family is safe and what needs to be repaired. Can’t thank you enough
After trying all we could do on our own, called. Abacus because of the $123 drain clog commercial. They never showed up and claimed we cancelled the appt. Should have gone to John Moore first. Called to schedule a plumber with John Moore and Angel was on time, professional and friendly. He was able to run an electric snake farther than we got and cleared the clog in a matter of minutes. I have used John Moore on several occasions in the past and I am always glad for the services they offer. Can't say enough about Angel directly also. Really great asset to the company.
Courtney Claiborne
4 months ago
Great experience as always. Brandon Jones was fast, friendly, and a pleasure to work with. I highly recommend John Moore.
After the quote we decided not to use there services. They are a very responsive and informed company. I would highly recommend them. We just decided not to use them.
James was very courteous and professional. He took his time to thoroughly evaluate my concern and he explained every aspect of his findings and interactions even though it turned out to be something very minor. I was very pleased with the service provided.
tim blackmon
2 months ago
John Moore installed a new Hvac system last summer, came out to do a 1 year inspection.. everything looked good after inspection
Termites were feasting in cardboard boxes in garage. John Moore sent their very professional Jose to eradicate those pests. He worked continuously for a few hours to spread his little gift to the termite squatters.
Mikiko Jalal
7 months ago
Our service technician was Mr. Adam Bostick. He came on time, answered all the questions we had (even those related to plumbing but nothing to do with this repair), gave us 3 types of quotes to choose from, and was very professional throughout.Yes, John Moore is not on the cheap side, but the quality of service we get from them is usually exceptional, and after having had some troubles with others, this is the company we call first to get a quote.
Lorrie Florin
3 months ago
Brandon was super friendly and will request him to do any services that John Moore offers. I will definitely use John Moore.
Air conditioner stopped working late yesterday evening. I booked an appointment with John Moore and they sent Diego out the next morning. Diego was prompt and professional and diagnosed the issue quickly. Replaced the bad part and everything was done in about 20 minutes. Definitely recommend their services!
Alice Turnbow
7 months ago
I had burst water line damaged lines replaced, following the freeze we had in this area 2021. John Moore did excellent timely replacement service on the lines. In addition, at the same time I needed the water heater replaced and they performed that service as well. All the work was completed quickly and expertly done. I determined to use John Moore again for any future plumbing issues. Today they came out to replace an older kitchen faucet. John Moore is an organization that I can trust and recommend for anyone needing plumbing issues.
Simpson Vball
4 months ago
Great job. Very professional - personable - nice - quick - informative - trustworthy. Would be thrilled to use Brandon Jones again!
Rey was most courteous and professional. A very good experience. Clint was courteous and professional also.
Jedd installed my Tesla charger! Very fast worker. Super easy going, great service, wouldn’t want anyone else. Thanks Jedd!
Riki Granger
4 months ago
Angel did a great job cleaning my drains. He was wearing shoe covers to protect my house. Very professional.
Have not used business yet. Probably will use John Moore for generator. Roe Moreno is very professional, knowledgeable and friendly.
Alison Canty
4 months ago
Zayne Emerson and Marvin Hernandez did a good job of installing the toilet and grab bars respectively. Marvin repainted both bathrooms, too! Great job! ?
Andre Maurelli
5 months ago
Angel showed up almost an hour early and knocked it out quick. Took longer to process the payment than it did for him to clear the drain clog. Very happy it is all good now.
Larry Reyes was excellent in diagnosing the problem and providing a solution in a timely fashion. Several other representatives had come out but were not able to address the problem.
It took 3 days for them to come out. They would cancel at the last minute after having me wait and losing the whole after noon. When the job was completed it was well done.
Scott Feighner
3 months ago
This is the first time that we have used John Moore and we were very happy with the outcome.We will use John Moore again should the need arrive.
So far John Moore Services has done fine. Me Davis was very nice and professional.
DeAnn Rogers
2 months ago
Donte came & professionally rendered service at my home! John Moore definitely has a great employee on their hands!
glenn schumacher
2 months ago
They were late to fix my outdoor plumbing left water in 50 foot trench did not pump the water out and just back field it with the dirt that turned into quick sand not very happy !
John showed up when he said he was going to. He got straight to work and finished all in 40 min. Would recommend to anyone looking for a plumbing service.
Brad gave me some basic information about the heaters and maintenance advices and I appreciated that. Will use john Moore again for other services in the future.
Ardita Kadiri
2 months ago
Nicholas has an outstanding costumer service, he explained everything into detail on the process of replacing our water heater!!!
Excellent Service and Super Affordable! Thank you so much, Martin, for a great experience with a Spring AC tune up! Martin was able to let me know of potential problem areas and offered repair services in advance to prevent future damage to my home. He was very thorough and even provided me with pictures of the problem areas as evidence for the need of repair. I will definitely be calling John Moore back for a Fall tune up!
monica thompson
5 months ago
Bryant Davis was very professional, prompt, courteous, & he respected my home. He answered all my questions I had. Great tech!!!!
Sherri De Jesus
a year ago
Ricardo López came to assess my water heater that was put in by another company before I bought my service contract with John Moore Services because the pilot would not stay lit. As it turns out, the other company did a poor job of installing the water heater, and I had water damage in my attic, too. Ricardo was very professional and he clearly explained in detail (and showed me) everything that was wrong and needed repair so that I could fully understand. He also hand wrote everything down for me and followed up with an email of itemized costs of repairs. Additionally, he advised me to contact the installation company first to see if there was a warranty or if they would make this right for me. He also informed me that I could contact the water heater company to request to have the gas valve and pilot assembly sent to me. However, he stated that some customer choose to go ahead and pay for the repair vs. wait for the parts as the wait has often been a lengthy amount of time. I cannot say enough good things about the service Ricardo provided. He is thorough, friendly, kind, and very knowledgeable, and I have requested to have him assigned for all of my future plumbing work as I fully trust him. He is an outstanding asset to John Moore Services.
FIND A DIFFERENT PLUMBER! They work off commission and try to sell you as much as they can! They used scare tactics on a me to replace the pipes in the entire house. I had one galvanized pipe that was leaking due to rust in the garage. The salesman told me the whole house would rust like that one and I needed new plumbing in the whole house. He also told me I needed a new hot water heater although it was fairly new. When the plumbers came out, they told me my hot water heater was fine. So I called my salesman. He told me it would cost this ungodly amount to bring it up to code. About the same amount as putting in a new one. They scammed me so bad. I will never use their rip off company for anything. They cost me thousands and thousands of dollars that were unnecessary. DON’T USE THEM!I’m still mad after 9 years about how they took advantage of me and cost me thousands of dollars by scamming me. I tell everyone I can not to use this company.I’m sorry all these people have had such bad experiences with this company! They are terrible and just want your money! I laugh every time I see the commercial talking about family values! lolCall Alan’s Plumbing!!! Very honest family business!
They replaced leaking natural gas valve to fireplace and got everything up to current code. Daniel was able to expedite getting the City of Houston inspector out to inspect so we could get gas turned back on
Antonio Torres repaired sheet rocks and cabinet wood holes and painted after my house’s Repipe. He did an excellent job.
I am very unhappy with John Moore Plumbing.I had to have a 100' section of my sewer pipe replaced to the city line. It involved jackhammering through my pea-gravel patio (about 40 ft) and additional trench line through the yard (about 20 ft). It was a very expensive job, and I agreed to price.The job was completed in mid-May 2022.PROBLEM 1:The patio was poorly repaired. (See attached pictures). I understand that concrete related items are difficult to repair/match, but the job looked like a kid did the work.In May, I asked that the job be done right, and the concrete guy did come out and look at it, and agreed to repair it. However, he was no show to several scheduled start dates. It is now Sept, and the job is still not repaired. In fact, the repair job is getting in worse condition.PROBLEM 2:The sewer pipe has now begun to to have issues again. I asked for them to diagnose the issue. I was told that plant roots have now grown in the 10 ft section of pipe between the house and the start point of the last repair. The tech is absolutely positive the roots were not there four months ago. I find it amazing that roots can grow so rapidly in the middle of a 1,000 sq ft section of concrete. Their suggestion is that I pay another large charge to bust through the other part of my patio.So,1. The repair job they did to my patio was terrible.2. The service to repair the patio is terrible.3. The plumbing (sewer pipe) problem still remains, and I am expected to pay more to fix the same problem they were supposed to fix in May.
Technician seemed very knowledgeable. He was friendly, gave explanations, offered teaching.
Jocelyn Turner
4 weeks ago
Mr Turner went above and beyond. He did a great job! I'd call him again.
Anabel Williams
10 months ago
Henry T. was great! He went above and beyond to make sure we were satisfied. He showed up even though it was Sunday and his day off to replace a part in the AC system so that we'd have AC until the rest of the work was completed on Monday. The operator was also great and professional! John Moore Services cares and they make sure their technicians are knowledgeable, professional, and caring!
Joyce Hillsman
a month ago
Jaime was great , had a good sense of humour while he was installing the thermostat. He was very professional, his work and detail of telling us about the unit spoke volumes. Thank you for coming to visit us.
Melissa Berner
5 months ago
We received a quote for some plumbing work. Willie was professional N. And friendly. He was very informative with what we needed. We are so thankful for his time on our quote.
Alter33Bridge
3 months ago
John Moore always sends friendly and helpful professionals to do our regular spraying for bugs!
Tiffany Burton
3 months ago
Poor ethics in general. Straight money grab. John Moore overcharges and takes 2-3 appointments to fix the same issue. Don Valentine, get it together!
Loretta Hill
6 months ago
I was worried about the plumbing issues but Erick came with honest answers and budget-friendly repairs, with great service attitude. Will definitely recommend and use them again.
Erika Williams
10 months ago
I called John Moore because I knew I would get a fast response and experienced plumbers. I am somewhat satisfied with the the work but I am disappointed with the lack of communication and timeline of things. The actual repair was done in a timely manner once they got the clearance to begin digging but after the main pipe was repaired, I was not informed that a separate dig team had to come out to fill the hole back in. The repair was done on a Monday and I contacted JM on Tuesday to inquire why there was a long dugout still in my yard. The representative let me know the process and couldn't give me a definite date (he said by Thursday but wasn't sure) when the job would be complete. I called again on Thursday afternoon and spoke with someone else and after putting me on hold to check on the timeline, she stated they would come out Friday. Well thankfully, the workers did come Thursday evening to fill in the hole. I didn't understand why I had to call the company to inquire about these things when they could've easily contacted me or sent me some kind of information of how long things would take. I was frustrated to say the least. As far as the pricing, I did have to call to ask for a final itemized invoice as I was never emailed one. I knew of the overall charge because I used a financing company. Again, why did I have to call to ask for an invoice and breakdown of cost? I am glad I did because I was unaware I was being charged for a $269.99 membership. I did not ask for a membership!
Mr. Joe Harb came on time
Very good and experienced worker
Thank you for a professional job.
Very good service and fair prices. My technician is very knowledgeable in what he does!!
The AC system has been having issues for years, Ray took videos and gave us his best professional option and the work will be complete tomorrow.
Thomas Viviano
3 months ago
He came over a fixed the heater by figuring out your installers forgot to turn the gas back on for the furnace . He is a good man. Need to promote him. He cares!
!!! WARNING !!! “ Your home will burn down “ Is what I was told by Fred Collazo and his sidekick If I did not have them replace my water heater. I did not even call for a water heater fix. I called for a small pipe leak in the attic they quoted me over $1200 for a less than $60 pipe leak fix.Too all consumers out there You would be wise to call Other local independent HVAC and plumbing Service companies.I’m sure John Moore is more than capable of fixing many different HVAC and plumbing issues. however They will try to rip you off and use your ignorance against you or they will try to scare you into giving up the money with lies/ scare tactics. I only needed a small drip leak fixed and With their house burning down comment/ warning scare tactic they used and a $2400 quote they could take care of it. And “With more possible fees.” Turns out they lied about the water heater home fire danger. I have the proper equipment and ventilation for it. Nice try John Moore and associates. Not appreciated at all ! Just be honest and fair I guess that’s just too hard. I’ve read other warnings about these tactics used by your associates.Please don’t try to tell me that I can contact your customer service because I know it means it will go nowhere . I’m sure you will turn this matter over to the customer service department. seems like you blame shift every issue that doesn’t give you a glowing review. Maybe we can do business in the future if the shady tactics and what seems to be price gouging stop. I won’t be holding my breath for that outcome.
Dale Swinford
7 months ago
I have used John Moore Services for many years and each time I am reminded how professional and friendly they are ! today Steven Politz was here to fix a nasty plumbing issue with the kitchen garbage disposal and his apprentice was with him, learning what to do and how to do it. When the job was done, Steven told me what I could do to prevent the problem in the future.
Laura Fancher
3 months ago
Professional, efficient and high quality. I work from home and he was respectful of my area and kept his work area neat and clean. He kept his word on timelines and told me what to expect! Totally Awesome!!!
Miguel was friendly, professional, and efficient. He provided us with excellent service. A++
Eduardo Valtierra
3 months ago
When I asked the worker if I could speak to John Moore he said that the person did not exist. Suffice to say I will no longer use the services of a company that blatantly lie.
Lady Steinberg
a year ago
We were able to get service same day and quickly! The staff were totally amazing. Misty was so sweet and helpful on the phone. Our plumber Donnie was fantastic. He was professional and kind. He explained anything he was doing and what he was about to do before he did it. Some things will need to be completed when parts arrive, but I am happy to have the service they provide. He even referred me to a trusted technician to help with my refrigerator. 10 out of 10 would recommend.
Suzanne Feld
6 months ago
Andrew always does an excellent work. He has excellent skills, is honest, professional, and if he is delayed will keep me informed. In other words, when electrical work needs to be performed in my home, Andrew is the only guy!
Kenneth Chan
9 months ago
John Moore Service is great. I called at 11 AM, and Brandon showed up at 1 PM. He did an amazing job. He was friendly, nice to speak with, knowledgeable about the issues and offered great advice. Very professional and great customer service.
Bettie Hearns
2 weeks ago
Pest control was the service provided. I had to leave so I did not interact with the service person for only a few minutes.
Chris Grasso
3 months ago
It was an electrical problem. he was on time,. Professional and a complete gentleman. A fine respectful representative of Jon Moore services.
Davis did an awesome job! He came expecting a slow pressure faucet issue but found sediment in the water heater. He explained all my options. He cleaned out the water heater and helped me make a plan forward. Very personable and professional. Thanks!
Linda Phillips
3 months ago
I am pleased with the service I received for upgraded kitchen and bathroom fixtures (Facets). The technician is highly skilled and knowledgeable.
Mr Mustafa arrived at stated time. He was professional, knowledgeable and personable. He was able to answer any questions and explain everything that was discussed.
Samantha Lanyon
10 months ago
It was an absolute pleasure to listen and speak to someone so knowledgeable in the industry. We were immediately at ease working with Tyler R. He is very thorough and professional. One extremely important issue for us was having a bit of time to discuss. Tyler very clearly understood the importance of a major financial decision and was very respectful of our many questions.Thank you Tyler for your thoroughness and professional service. We appreciate you! You are an asset to the organization!Samantha & Michael!
Darlene Watson-Calvert
11 months ago
Total AC System replacement. Response from beginning was timely and professional. The install team was excellent. Got everything completed in one day, explained everything thoroughly and was respectful of our time and property
Kerry Divinagracia
5 months ago
Juan Puente did pest control services in my attic and put up the mesh around openings to keep animals out. My dryer cover was missing and exposed. He offered to pick one up at Home Depot and install it. I told him I would go pick it up and he came back to my home to check and see if he caught anything on the traps. He did not find anything on traps, he disinfected the attic and put dryer cover up for me. Professional, care about their clients. Great job Juan .
Balamurali Krishna Goparaju
10 months ago
My AC brokedown on Friday 7/8/22. Temperature inside the home was getting hotter to mid eighties. I saw John Moore advertising on TV and decided to give a call. So, I booked for an appointment around noon on 7/9/2022. They dispatched the technician within a couple of hours. He quickly diagnosed the problem and fixed it. He already came with the parts needed.By 3PM the same day the AC started cooling. He also checked the system in my attic and left.Overall, the work is professional, quick and accurate. The technician gave me an estimate for parts and labor. It costed me about $450 for the whole work. I am satisfied that it was done well as explained in timely and professional manner.However, I felt that the cost of labor was a bit high. Considering, the situation, AC repair doesn't occur all the time, I decided to go ahead to get it done.
Anand Selvam
4 months ago
Had a drain block and they came the same day and completed the work in a very professional manner. Thank you Angel Calderon.
Tricia Atkins
4 months ago
Troy conned a 83yr old Senior special needs lady ,and she had a mild mental stroke, out of $2665.99 part.
A part that it has never needed in 23 years, That's for a waterless hot water tank unit. And if I had a picture of him I would show him. Please beware of him.
Doreen Whitmer
9 months ago
Excellent professional service done in an incredibly short amount of time. Steve and Gilbert were very friendly and personable while remaining extremely professional and proficient. I would highly recommend the service and personnel to anyone needing quality work on their plumbing. Even my dog liked them!
The service is excellent. The prices are are way out there!! I could definitely not afford their prices. I was looking at a water heater and with their price, I could buy 3! I understand the offer of a 7 year warranty, but even with that, the price level still does not match up. I gave them a 4 star, because their service is extraordinary.
Therma Blake
4 months ago
Mr. Turner. Check my electrical box. It is always good to see Mr. Turner. He has a smiling face, and he does an excellent job.
Tiffany Bishop
8 months ago
Called this company to come unclog a drain line in the laundry room. They were quick to respond and were very friendly. Sadly the reason I don’t call professional plumbers any more is because they nickel and dime you from the moment they show up. They tell you there is no service fee to show up. Ok! Well when they get there it is $150 to run an auger (they only come prepared with 20ft). In my case I was told they have to have a camera run through it and they don’t have one so they will have to return another day. Oh and that will be another $219. Also, quoted me $13,000 to replace my line because he said my line had collapsed. I went ahead and scheduled the appointment and letting the nice guy know that I will continue to work on the problem. I went to Home Depot and bought a 50ft auger for $300. Voila first time through. Pulled out the problem and I have drainage. This is not good business. Not coming prepared. Only trying one method and then telling me I have collapsed line. Sorry not this family. This is a bad taste for all professions like this who are money hungry and not customer satisfaction. A little more effort than a 20ft auger with no fix for $150 might have saved you this review! God Bless and I hope this helps you better your business but I won’t be calling this company back!Let me add, after reading some of these reviews and the company’s responses, they don’t even give personable responses. Sure let’s add a name here in there and then some say thank you because the client said your technician is friendly but you don’t respond to the rest of the comment. Pay attention. Giving us a number to call yeah that is really gonna save your business.
Carole Schwietering
3 months ago
Trent was amazing! He was professional, knowledgeable, and very patient with all my questions.
Shaundra Brown
6 months ago
I have been using John Moore for about a year now. I have been very pleased with the service; they work with my schedule and very respectful and professional when they come to my home. Plus, they use the feet covers which is awesome. Very happy with my choice to go with them.
Onesimo Solis
5 months ago
I've been using John Moore for pest control and lawn maintenance for over a year. I am very satisfied with their service. The staff is respectful and helpful. They address the issues I have and make sure I am comfortable with the work they are going to do, before the service is performed.
Rachel Anderson
a year ago
Ok, these guys are a corporate affair, but must say... the scheduling was a very quick and easy process. 24hrs to get an appt to come out and review our plumbing situation. They called promptly, showed up early, and by far DAVID was amazing to work with on site, so knowledgeable and trustworthy! Although the repair job looks over priced, we were very happy with the Evaluation/estimate process. I really liked the overall experience so far. Now to fit this repipe cost into our budget is going to be a challenge! Thanks John Moore and David
Kaci Bolechala
10 months ago
I contacted John Moore to replace my existing Breaker Box and panel. The people that helped me along the way were nothing short of amazing. David was extremely helpful and made it very clear that he would answer any and all questions. He kept in contact with me and made the process so smooth. On the actual day of service, Marco was prompt and wasted no time getting to work since the project was expected to take all day. He treated my house with the upmost respect and even took care of replacing items that were no longer safe or not up to code. I am very glad I called them and will continue to use John Moores other services as well.
Fixed my home heating. Albert Andrade explained to me the issues with my furnace heater.He came back early next day (the hard freeze start day) and installed the parts.Thank you.
Raymond L Villasenor
9 months ago
Mr Call was a pleasure to interact with. He was very knowledgeable of my air conditioning system and answered my questions to my satisfaction. I fully trust John Moore Services and their Technicians to keep my air conditioning system functioning properly. Thank you Mr. CALL for a job well done.
Brandon did a great job, he was courteous and professional. I really appreciated that he read the notes on the order that I would be running a bit late. He was nice enough to call and let me know that he arrived ahead of time and to not worry. Brandon also gave some suggestions about how to keep my HVAC drain clear for the future.
Andre Sissener
2 months ago
Jonathan Berumen recently helped me repair a leaking shower head. He was prompt, courteous, and he was sure to explain everything he was doing and the costs involved. I'm very happy with the service.Marvin did a great job helping to restore my house after water damage. He was very courteous, friendly, and professional. I'm very happy with the results.
On time, professional and efficient. Jedd Johnson looked after the job well. Definitely recommend!
We have been using John Moore for 57 years in our family and it’s no surprise of the excellent quality today. Ricardo was very thorough and extremely professional. Great Job!!! Justin and Caleb came the next day to do the work and did an excellent job, very professional and courteous. I would recommend John Moore always; they have been in business this long because of their great reputation and customer satisfaction and recommendations. Thank you!!
Shandon Cunningham
3 months ago
They miss diagnosed the leak and we’re going to fix the wrong pipes for a gas leak. They were going to charge 4100$ for 6 feet of pipe.
I got it rediagnosed with the gas company and a different plumber to find out it was leaking into the house. They fixed it for 1500$.
John did an absolutely great job! Fast and very polite he even took time to give our beautiful puppy Harley a hug! I highly recommend having this vendor service all of your Plumming and hvac needs
We called these guys yesterday and the man charged my husband $500 without repairing the problem and told him we had to tear out all the walls and find the problem that way. I called back and asked that they actually repair the problem. They sent Brandon Jones who put the snake in it and didn't give up, he had to run it a few times, and he repaired the grease drain problem. He worked at least an hour and just did great work. I was happy that John Moore stood behind their warranty, and didn't just not show back up when we had a bad job done the first time. They sent out a new worker who did wonderful, thoughtful work and helped us out. Brandon Jones understood we needed the problem solved and didn't want to spend thousands of dollars tearing out walls unless absolutely necessary. Good work to him, and to the company for standing behind its warranty.
Clayton Apperson
7 months ago
Chayse was very professional and listened to my concerns and performed his job effectively. He explained what he would be doing as well as what he was doing each step along the way. All around great service.
Leslie Ellis
11 months ago
Larry came into my home and changed my life! He was patient and allowed me to be his shadow for most of his time here. He answered all of my crazy questions and made sure he got my ac running again. He is very personable and has excellent customer service skills. I would definitely recommend him and John Moore services for your ac repairs.
James WILLIAMS
a month ago
Quality individual --very polite and professional --- will not hesitate to do business with them
maurice johnson
2 years ago
I don’t know if it is your training or if Anthony is one of the rare young well-mannered, professionals left in this country. He added the stamens pice to our kitchen along with reconnecting our dishwasher and garbage disposal in record time. Thank you John Moore for sending your best technician.
Taska Relerford
11 months ago
Mr. Fred and the tech who accompanied him contacted me prior to my scheduled window of time to inform me of their ETA. The scheduling team listened to my scheduling needs and arranged for Mr. Fred to come earlier if possible due to my schedule and his arrival time was perfect. They quickly and carefully repaired the gas leak on my hot water heater and answered all my questions.
Charles did my A/C inspection. He was very informative and taught me a couple things during the inspection.
Jeremy solved our problem by showing us the hidden GFI! He was very courteous and professional, and there was no trip charge!
Angie Bryson
4 months ago
Technician, Jonathan Berumen:
Prompt, highly experienced, and very professional. Delivered clear communication of work assessment, plan in providing requested service and the expected outcome.
My AC system would not turn on. Diego came out and took his time to diagnose the problem. Determined it was the thermostat. I appreciate him not trying to up sell me. In this day and age, very refreshing to receive this level of service.
William Becker
5 months ago
They did a great job,alot of work busting up concrete and fixing drains. Just waiting for them to put cement back but very happy would definatley recomend john moore
Janice Rivera
9 months ago
I regret not going with John Moore for my initial pest issues. They are hands down the most professional group of folks who take the time to explain things to their customers. I believe I got a good price for the pest services I needed and will continue to use John Moore. I recommend getting one of their memberships. We had let our lapse in 2021 but got back on it because it really does help.
We are very pleased with the service we have received from Danny Fleming with John Moore Services! Personable and friendly! We are happy with Eric Guidry. He let us know he was on his way so we not wonder if he was coming! Very professional and friendly!
Jackson Tipton
3 months ago
Jesus went through in detail of the steps to be performed. Explained how the latest technology is used in copper line connections and shower shutoff valve.
The technician Papal was very professional, polite, friendly and knowledgeable. He completed all the work in a timely manner. We are pleased with his work.
Richard Feehan
4 months ago
Jonathan was very professional, explained what was wrong, fixed the problem, and told me that I need to have a new sensor installed which should be under warranty with the original installer.
Patrick Retzlaff
10 months ago
They came out on a Saturday, our AC had went out that night and they arrived shortly after noon. They had the parts on the truck and had my air conditioning running in minimal time. The tech was very knowledgeable and professional.
Charlotte Dickson
8 months ago
Very much appreciated the attention to detail given to my issue. Willie Glass is very knowledgeable and experienced in all I had going on. Provided me with various solutions and explained each so that I could make the best choice for me. Great customer service and kept me updated has to what was going on and the next steps. Thank you Willie G. for your kindness in an otherwise dismal circumstance.
Selcuk Celtikci
4 months ago
1- they gave me a quote free (thank you )2- they offered me for water heater fixing price $2300 (new water heater was $534 at Home Depot and I paid for Installation to someone $500 total I spent $1034 ) difference is $1266 too much difference , STAY AWAY3- I never every trust company reviews again4- they gave to me higher prices, I never recommend everyone5- look at the market price from your device's model number first, then compare the price
Rey was very nice, very knowledgeable. Great service, on time and the work needed will be starting today.
Kathleen Rittinghouse
8 months ago
I contacted John Moore to do an inspection of a recent install to alert of red flags. Donta was informative and pleasant, straightforward and helpful. I will be reaching out again in the near future. Great experience!
rebecca grant
a month ago
Mr. Martinez was professional and knowledgeable. Work started today, March 21st.
Chris and his. Partner show up on time. They explained the process and possible adverse reactions. They were finished in 1 and hours as well.
Damon Jensen
8 months ago
Had a great experience with John Moore services today. Jaime Centeno was very professional and honest. Great guy. Got the work done and let me know of possible future issues I may need to deal with in the future.
Sherida Tatmon
11 months ago
Derrick arrive before the scheduled time. He called with an eta. This was this second person at my home today due to the the first not having the equipment. He was very informative and explained everything. The area he had to work in was very small, he could have called someone else but he finished the job. They put the customers first. I am also glad they have implemented the VIP program that offset cost and includes inspections. I would highly recommend John Moore.
Jewell Handy
5 months ago
Michael Crowe was great. Thoughtful, thorough and professional.
Roe Moreno was professional, kind and thoughtful.
Roslin Dunn Messado
3 months ago
Ricky Bass was very friendly knowledgeable intelligent young man that explained everything and every recommendation He made sure I understood what each additional add was for and what it protected . I’ve always been very satisfied and happy with all technicians and staff @ John Moore they are just great!!
Lori Wheaton
7 months ago
Service technician came to house once then service was subcontracted. Workers spoke no English and very difficult to communicate with them. Toilets not set back properly, wobbled, had to reset them. Trench in front yard for days and when it was filled in, workers used garden hose to wet it down and broke the hose connector to the faucet. Left without saying anything about it. Wry frustrating experience!
Greatly Disappointed! Service rep seemed very uninterested in giving me alternatives and pricing for a project. Didn't take the timeto lay out why one way would be better than another. Just basically said the way I was quoted from other companies was wrong, never offered a comprehensive plan to show what's right.
Morgan Kazanci
6 months ago
John Cantu was very professional and courteous. He was very thorough with the pipe inspection and promptly gave us a detailed estimate.
Debbie Register
11 months ago
I had a bathroom exhaust fan with light installed. I called John Moore and they came out and gave me an estimate. I thought it was kind of pricey, but hired them for peace of mind. I wanted someone that was professional and trust worthy. I love that they sent a picture of the technician before his arrival so I knew exactly who to look for. I was very pleased with the job performed.
Ulises DeLeon
4 months ago
Within an hour had Mr Clinton at my residence and resolving our plumbing issue. Great customer service and high quality work.
Victoria Clowe
9 months ago
Be sure you LOOK at the estimate and get them to explain step by step and line item by line item of the work they plan to do before you sign or give them a deposit. Christian Lopez sold me a gas test and leak search for a tiny leak detected during his initial assessment. Verbally told me the price but sent no invoice. By the time I got the invoice I realized he’d charged me for an additional labor hour and an unnecessary leak search to the tune of $1500. I spoke to 4 different people who could not explain why I was charged the extra fee and when I confronted him about it he said someone would contact me. They never did. Terrible customer service and they ARE trying to sell you things you do not need using scare tactics. Taking advantage of a single woman should be a crime it happens so often with these companies. Ladies beware.
Robert Knowles
3 months ago
Aaron arrived on time , fixed my leak quickly and did it professionally . Would use them again for sure !
Linda Seagroves
2 months ago
Excellent service! Called around 10 a m. and technician showed up at noon to fix clogged sink.
Toysha Mayer
10 months ago
My air went out and they worked us in last minute. Took the time to explain the issues, and the resolution. No hard sales pitch, just information dissemination. Service technician did a wonderful job and explained how to avoid this issue again. Papal was excellent and very personable.
We used John Moore's pest control service. I appreciate that Michael did not pressure us. He accepted our choice of what we wanted done and was able to perform the job the same day. He was pleasant and professional! Thanks John Moore!
C/O: Joyce Hall, for: Sylvia Johnson. Thursday, 12/29/2022. Mr. Erick Rodriguez, was punctual, professional, courteous and friendly. Mr. Erick Rodriguez. was extremely knowledgeable and honest, concerning my problems with my exterior home piping leaks beneath my home. Which allows me to make the right decision and affordable decision concerning my exterior piping leak repair. Mr. Erick Rodriguez, inspected all piping in a timely manner beneath my home. I am very pleased and overwhelmingly satisfied. I definitely recommend Mr. Erick Rodriguez And The John Moore team of Technicians. Great Service! Keep up the great service within all our areas and communities. Thank You!
We were pleased with everything. Technician Donta was informative and he didn't rush through any areas from start to finish. We were impressed and appreciative that he had his own disposable shoe covers on before we had a chance to offer him a pair before entering our home!
Isis Alexander
3 months ago
I was trying to get a hot water heater installed and John Cantu did everything that he could to help, however some things that are not in his control. I would recommend his services.
We are always happy with our pest control services at John Moore. Michael is attentive, thorough and professional from the moment he arrives. He is understanding about our home being overtaken by visiting grandchildren, vacation chaos and is very accommodating about servicing our property. We know we can expect a thorough treatment of our property when Mike is on the job. 5 stars for Mike!⭐⭐⭐⭐⭐
Warren Burkholder
8 months ago
A very difficult toilet replacement including rebuilding the footing. Fairly priced. A tough job well done. I would recommend John Moore as being dependable and on time and professional.
John Moore is always quick to get to the site, excellent work and always gives options but doesn't force them on you. Thanks again for the quick fix and service!
Reymund Esquivel
a month ago
Troy came out was friendly, very informative and did a great job overall.
Dana Armstead
4 months ago
Martin did a great job accessing the needs of my home furnace. He went above and beyond to explain his suggestions. I appreciate John Moore Sending great agents
Evangeline Escudero
4 months ago
I can't afford the estimate but the representative offered installment. He was very professional and friendly.
Mohammed Yousaf
a month ago
He did great job exposing the issue and what is next step to fix it
Had our water heater and Ac Maintenance check for fall. Both technicians for each service were very professional. Especially AC Maintenance Papal Mustafa
he was very informative, courteous, and detailed among very professional. Great service ?
The technician, Octavio, was excellent, arrived on time and was very polite. He showed me pictures before and after the work he did and it looks like excellent work. Time will tell but I am convinced the repair was well done
Joe Goodwin
11 months ago
Did not fix issue, actually made it remarkably worse. Leaked NO2 and Freon into house. Made it unlivable. Did not own up to their mistakes, left homeowner with the clean up and left. Customer care didn’t care. Call center was not empowered to make any decisions. Refused to allow customer to talk with anyone of authority. This is coming from a long time customer too. Never again though.
Diana Maldonando
11 months ago
Victor did a great job. Very pleasant and gave me good information for other repairs needed. I will use John Moore again and give my recommendations to my friends. The job he did was to unclog to drainage pipes from my AC.
Ronnie McKay
6 months ago
Alex was very good at what he did
My toilet saturated my bathroom, living room, bedroom, hall bathroom.
Alex removed the sink and toilet so the wood floor could be removed. The price was higher than I thought it should be. This is.no reflection on Alex!
I thought Danny did a great job. Was nice to listen to all the great plumbing advice and knowledge that he shared. Very good experience and definitely will use them in the future. I am a very happy customer.
Roger Gorsha
3 months ago
Justin and his assistant did a great job; I am very pleased with their service.
Salad Spoons
11 months ago
Have used John Moore Electrical Services several times now. Most recently, removed a blown Whole House Surge Suppressor device & advised on how to pursue a proper warranty claim with the vendor. Each time they have been completely profession & honest about giving advice, even advising what is worth doing, not worth doing, rather than simply running up the bill. I feel I can count on these folks to get the job done right!
Thomas Shafer
3 months ago
Brandon was extremely helpful in explaining what he was doing and was very polite. A very professional employee, very knowledgeable
Jedd Johnson is an excellent electrician who works for John Moore Services. Jedd understood my issues, answered all my questions, fixed what needed fixing, and cleaned up after himself. Jedd is exceptional, personable, soft spoken, and very patient. If I need more electrical help in the future, I’ll certainly ask for Jedd.
Bartholomae Monte mayor
11 months ago
Roberto C.Arrive on time as schedule. A big plus they were professional and courteous and very knowledgeable and informed me of the step of how they going to replace the old evaporator core with the new one . The job was difficult due to a roof support that was in the way but with the experience and their knowledge it was a cakewalk for them. Also it was extremely hot up in the attic. I have a lot of respect for anybody going to work in the extreme heat and to do a awesome job of installing. Still after all that hard work in the heat. He had time to give me pointers on preventive maintenace and answered some questions for me.That's customer service and an employee going the extra mile to make his customers happy and return back.Roberto is a five star of cool air in my book thanks you
Tyler R. did a great job explaining everything and determining the furnace that I needed. Plus, he is a very nice and pleasant guy. I love my quiet furnace!Willard H. did a quality installation of my new furnace. He is very personable and has excellent customer interaction skills.I was impressed that a quality control technician came by to check everything.
brenda spiess
10 months ago
Jason was our Electrician who made an estimate of work that we need to have done. He was wonderful!!! We are just getting a second opinion since it is so much money. He couldn't have been nicer or more professional. We will get back with you soon on the work. Thanks!
Dan Reynolds
4 months ago
Jonathan explained everything very clearly. We have not yet hired his services but there was no charge for the inspection work.
Taylor Huckabay
9 months ago
Chad was fast, efficient, and one-time. Price for the capacitor was at acceptable market value according to 6 other AC repair companies that I called around to. John Moore had no fee to come out to your house and give a diagnosis. Other companies were charging around $90.
This company gouges people. Standard 50 ga gas water heater replacement for $4,000+?? Give me a break! Make sure you get st least 3 or more quotes from othe reputable companies.
I wasn't able to use the business because I was not approved for a loan:-(. However I am beyond pleased with the service and questions answered by the technician John
Melissa Beaumont
10 months ago
I’ve been taking care of my elderly mother’s house and her home seemed very hot and with record high heat in Texas. I found John Moore through google and they got me a appointment that same day! The Technician, Diego, was very professional and on time. He explained what we needed to know on our A/C and charged us nothing! I definitely will be using this company in the future. Diego and John Moore HVAC get five stars from me!Excellent!
Under sink pipe leak was fixed very quickly and professionally. Communicative, skilled technician. Very satisfied customer.
Gloria Vaesa
6 months ago
Marco and his crew were excellent! Got the job done and educated me on a lot. They cleaned up to!
Thank you Marco and Bill.
toni hatvher
10 months ago
Called John Moore because of a water Bibb leakage that was pretty bad. Was waiting on my home warranty to send a plumber out it had been nearly 5 days. A technician was promptly sent to my home and work completed within a few hours. The technician was courteous, explained what he would do and the cost. I was very impressed by this company and it’s employees from the phone call to the installation. I would definitely use this company again!!
It’s my house and I had a generator put in and the people did not finish up in a correct way. John Moore came over and corrected their work!
Devi Dragone
8 months ago
Brandon Jones at John Moore was excellent, offered great advice and did a stellar job, hydrojetting my house's 31yo pipes to clear them out. Brandon made me feel happy to sign up for membership with John Moore, can't say enough about their honesty, good work, and promptness.
Lydia Benavidez
6 months ago
Jedd was great. Very kind and transparent about the work needed. On time and communicative. Definitely a good experience. Would use John Moore again!
Natalie Abass
2 months ago
From the initial rep that came out, to the final repair/ install. I appreciate the service they provided and the professionalism of the entire service.
Julio Romero
9 months ago
Larry did a great job, he’s very professional and knowledgeable. He drove for about 1 hr. on a Saturday evening to repair one of our AC units. He diagnosed the issue immediately and fixed it quickly.
Larry came out to give me an estimate on a new A/C unit. He was very professional and friendly. Larry answered my questions and explained things that I could easily understand.
Holly Sessions
a month ago
Joe was very knowledgeable clearly explained my options and his recommendations. I was very pleased with this service.
Insulation blown into attic areas to replace previous 3 by builder to 10 per this contract. Well done, timely arrival, understood & answered additional questions. Cleaned up all from repair even vacuuming in attic access to prevent a shower of insulation that re-opening the attic drop down stairs might initiate. Changed out my HVAC filters. Were aware of & kind to my cat. Well done!'
Rosanna de las Alas
2 months ago
Lazard was great. Provided good service and is very pleasant to talk to. Technician came on time and very knowledgeable.
John Moore Services serviceman Cesar made a delivery to my home at scheduled time look forward to continuing business dealing with the company.
They came out to give me a free quote ( Leo ) was a great technician answered all my questions and was extremely polite and personable also very professional.
Was given proper estimate for roof and sheetrock repairs after tree fell on the home. Roman was professional knowing and very helpful with his knowledge and explanation of the work that needs to be performed.
Very professional and friendly. Willing to work out repair costs to the customer’s advantage. Very satisfied!
Danielle Bliss
4 months ago
Excellent service, Angel was very nice and got the job done quick and efficiently. Highly recommend!
All employees were very professional and exhibited great interpersonal skills.
Dottie Fallaw
2 months ago
This team was great!!! New AC / Heater, and full duct work. Did not stop for breaks
Christopher King
3 months ago
Larry Reyes was a pleasure to work with for our home. He was very professional, knowledgeable and efficient…we would definitely recommend him to friends and family!
Larry Bandaccari
10 months ago
We called John Moore Services to evaluate an estimate given to us by another HVAC service that didn't sound correct. Their technician was professional and thorough in his evaluation. It wasn't something that we like to do, but in this case the previous company had told us that we needed $3500.00 in repairs and the John Moore Services technician was unable to confirm the need for that type of repair. In this case, asking for a second opinion saved us $3500.00. Thank you, John Moore Services.
Danielle Cockburn
6 months ago
Clayton was kind and professional. He made sure my gas leak was fixed in a timely manner. Thank you for the quality of service!
The technician was terrific! If you need ac work done ask for Joe Johnson. I retract my statement. I had freon at my home and he added a little for me which I thought was terrific. However what he actually did was mess with valve causing it to leak out. I lost ALL of my freon in unit. Had to hire someone else to refill it. Can't believe I thought he was so terrific. At least I finally have air again! No leaks. This was technician caused.
My Name Is Not Important
6 months ago
You got to be careful with these guys. They have sales reps that will literally take advantage of old ladies. They tried to charge my mother $10,000 for something that a real plumber only charged $200 to fix.
Lynn Harrison
9 months ago
They did a great job replacing our air conditioning compressor. They even had 2 of their own quality control guys come and inspect the work. They also honored their warranty on the equipment.
Patricia Ridley
8 months ago
Mr Marvin Hernandez was very professional. His work ethics was so in tact I would recommend him to any home and anyone He stayed busy the whole time he was here. You need more of him. Be Bless
Diana Ebanks
9 months ago
Felipe gave us a fantastic consultation at no charge. He took extra time to educate me and walk me through our options. Thank you, John Moore!
Thaddeus Brown
8 months ago
Troy Watts came to my home to give me an estimate on a whole house generator and was prompt, professional. He did a thorough review of the situation and gave me all the information I needed to make an informed decision. I did a credit application with him as well and was approved on the spot.
Shelly Schuhmacher
3 months ago
Could not locate the leak but did advise me who to contact. Very professional and polite.
Sylvester Amy
2 months ago
Excellent Excellent Excellent
Very professional, explain every step
& clean up after his job is complete.?
Thomas Henehan
6 months ago
An excellent job by John Moore company and the technician Joe in fixing our bathroom shower nozzle and giving us a professional quote on other work that we are looking at doing in the near future.
Jonathan Flores
10 months ago
My technician Andre was prompt and professional. He was very attentive to detail and willing to share his concerns on things he saw that needed to be addressed. I know what I would be paying with no surprises. I am very happy with the service I received today. Will definitely be using them again.
Storm Tha Boss
3 months ago
Brandon was a very good plumber. He was on time and knowledgeable. I recommend him anyday. Thanks Brandon
Paul SoRelle
4 months ago
Received service when scheduled. Lazard Dominique was great on our heater checkup.
Deceit.
we asked for 1 yr interest free finance as advertised but the technician changed it to 36 months financing with finance fee, totally different from what we agreed on.
Anthony Lista
3 months ago
On time and professional service. Great customer service! Would definitely hire again.
death by machine gun
4 months ago
Very professional and fast service, the technician (Brandon) works fast and was done in no time .
I would use this company again in the future.
Janet Galyean
a month ago
Great job by Ray from John Moore Services. He explained everything so it made sense to me.
Gentlemen was very informative and polite. We didn't feel they were trying to sell us on anything.
They were professional and fast (same day appointment). A little pricey but problem was resolved.
Terrell Verrett
3 months ago
He was very awesome and explained everything about my a/c to me.... Awesome job
Deborah Clem (Deb)
9 months ago
Called at 7 on a Friday morning as my AC went out a 4am. He was here by 10. Estimate submitted and crew arrived at aprox 2 Pm to replace inside and outside unit. Believe me it is ? here. 94 in my trailer. They were the best .6:30 pm I had AC blowing.
Dwayne Brooms
2 months ago
Will B. Did a great job taking care of business and explaining things. Great service.
Coolie Yaadman
3 months ago
Excellent Business. John Cantu was professional, knowledgeable, & quick. Highly recommend
Steve Watson
4 months ago
Clayton was able to quickly my two leaks at night and in the rain. He clearly explained my opinions and allowed me to choose. Very professional, courteous, and friendly. Would recommend him and his work.
Conies 4 Life
a month ago
Joe was calm, professional, experienced and informative. Would highly recommend him!
The technicians were very professional, thorough, kind,, and patient. Explained everything in great details
Barbara Williams
7 months ago
Joe was very nice and professional. He discussed several options for my problem. He was very detailed about what he plan on doing to fix my plumbing line. Keep up the good work Joe! Thank you again!!
Grace Valentine
8 months ago
JMS is crème de la crème. Absolutely outstanding in every way. It is nice to know you have someone you can trust with your home!
Johnathan Berumen was super helpful and knowledgeable with the repair. Was in and out in 30 minutes and was courteous throughout the repair. Did a fantastic job and cleaned up everything afterwards. I highly recommend.
laura gardner
9 months ago
Only did the estimate so far. Abraham Martinez was very professional and knowledgeable on the plumbing issue I have. Will be using him for the repair. I am sure the work will be great.
Karen Higgins
3 months ago
Received a coupon for Valentine's day - $100 of airduct cleaning! Today's visit was the discussion and estimate - Did I really even need the work done - Technician was professional, knowledgeable and friendly. No issues at all - even scheduled the actual service. I continue to be happy with John Moore.
John made sure we felt that we are priority, which we appreciate. Thank you so much for making sure this gets fixed in a timely manner.
Our technician was super friendly and professional. He was honest and up front and thorough.
Trusted professional. Able to check out furnace. Had issues there. Typical for age and type. John moore understands consumer needs. The service guy was great!
Excellent professional on time service as usual. Highly recommended.
The technician they sent out was very knowledgeable and offered great advice. He offered many purchasing options as well as other great products and services. Due to the amount of time I have left in this house and the nature of the situation, I have decided not to purchase services at this time but should anything come up at my residence or have the need to utilize their services, I will definitely call them again and hope the same technician is sent out. Would definitely recommend.
Felicia M. Goode
a year ago
Had a whole-house water filtration system installed as well as whole-house surge protector. Great service, professional, patient, courteous, punctual. The prices may be a little higher than other plumbers, however, you get what you pay for. John Moore Plumbing has been great every step of the way. Very responsive to calls, great customer service via phone and in-person. Will definitely recommend!
Sandra Owens
2 months ago
They were on time very professional...very knowledgeable about the services provided...and the prce was exceptional.
Keith Newberry
2 months ago
Ryan accomplished a task that actually should have been done at the original AC installation. Great job
Steve-O at John Moore did an excellent job in replacing a water heater and repairing other water heaters. Was thoughtful, professional and helpful in explaining the work that was completed along with steps to maintain the water heaters going-forward. Will use them again in the future for my plumbing needs.
Over a week ago, I contacted John Moore Plumbing about a hot water heater that wasn't working. A technician came out and told me I needed to replace the Thermal Pile Assembly (pilot light) and they would be back that afternoon to install. Later that day the technician called to say it is not a generic part and I should contact the manufacture since it was still under warranty. The original work estimate was for $1350 and I paid a deposit of $700. Per the technician, I ordered the part and paid $50 to have it overnighted to my home. I arranged with the technician to have the installation done Wed. (6.22.22) morning between 8-12. Just to be sure I called Tuesday morning to confirm; however, there was no record of the work order. I asked to speak to a manager who danced around a bit but agreed she would have someone out this morning between 8-12. This is particularly frustrating because both the technician and service manager knew I was in Galveston with my family and would need to drive back for the appointment this morning. Well at 11:00 this morning I called John Moore to check on the status. Per the person I spoke with, the technician that had my work order had been reassigned and I was no longer on the schedule. I asked to speak to a manager and was told they would get back to me in 2-4 hours which seems to epitomize the service experience I've had with the company. To be fair, they finally got the message when I told them I planned on posting a very unfavorable review. I have since had several follow up phone calls and a technician is on his way; however, no customer should ever have to deal with this level of incompetency, particularly after you've paid them $700.
What a poor first experience with this company! First they set up a free of charge estimate, then tech calls and mentions a $149 visit charge! Then after explaining the issue, the only solution he gave was replacing the entire unite for $15,000! It's like I asked you a question from a book, you don't know the answer so you copy paste the entire book, LOL. Pretty strong reasons why not to call these guys ever again!
He just left…but was very professional and gave me a good Professional advice how my system will work better for my house…just going to talk it over n decide…Tks Guys
Charles Lewis
7 months ago
Mr.Guardiola did a excellent job getting my AC unit back in working order. He was very professional. ***** Not many people after a long day would have a smile on their face in this heat to handle a late hour job.??
Keith Wappler
5 months ago
On time and knowledgeable about his job. Also great special deal on the service. Will call again.
The initial service was great but he forgot to turn the water main back on. Once he was informed of this, he came out late nite to remedy this and apologized for the mistake. Classy guy!! I’m a John Moore guy for life!
This was a review and estimate trip. No work currently planned. The technician, Troy, was proffessional, knowledgeable and quick to assess.
Aurelia Green
11 months ago
Papal conducted an inspection and shared the results with me. He presented his findings and recommendations in a professional manner and at no time did he pressure me to purchase a new system. He did advise me that I might experience additional outage in the future. Based on my experience with the service I received from John More I will certainly consider them in the future for my AC needs.
Ann Craddock
11 months ago
Donta Boutte was very professional, knowledgeable and courteous. And he was on time big time! He explained everything to me that he found with my system. There was no pressure to buy or do anything. He just gave me sound information with the video proof along with a commentary showing me the areas that could potentially be an issue. This young man will be the technician that we will use again and I highly recommend him and John Moore Services. I believe in good customer service. All I want is an honest assessment and information. I got the best of everything with this young man and this company. Five stars!
Larry Foley
10 months ago
Called John Moore about my clogged toilet. Brandon came out first thing in the morning. He definitely knew what he was doing. He checked a couple of fixtures to make sure the water was flowing there and quickly determined that something was obstructing the toilet and that the outside drain didn't need cleaning. Which cost more. And within a couple of minutes found out what was clogging the toilet. So not only did he save me a lot of time, he also saved me a lot of money, so I appreciate that very much. Brandon was very friendly and professional and recommended other available services. So I would definitely recommend him.
This company is really quick and proficient . They were so professional and kept us in the loop of what was going on . There were no surprise fees which we appreciate!!
Angel did an awesome job. Definitely recommend for future services.
I was told that the pipes were not up to code AND because the water heater did not have a pan under it, that also was not up to code.I only gave three stars BUT that is only because I feel the prices are much too high.The technicians were very nice and did the work as quickly as possible.
Donta was fantastic and super nice and knowledgeable. Even after a long day he showed up late afternoon as scheduled and was fantastic. He needs a raise. Based on the initial service we will not use anyone else but John Moore. Amazingly surprised at the professionalism as it seems to be non existent everywhere else these days. Big thanks to the company and to Donta.
Mr Guardiola was very professional, courteous and even offered some other home maintenance tips! Good job adding him to your staff!
Carol Caldwell
4 months ago
Will arrived the same day I called, to give me a quote. Scheduled the work promptly. Was helpful and polite. Showed me and explained the issues I had with my breaker boxes. Gave me options so I could decide which way to proceed. Thanks Will.
Danny worked closely with us to keep us informed and effect same-day faucet installation, replace inoperable water shut-off valves under the sink and replace a corroded drain collar in the sink bottom. He did a great job and was very congenial throughout.
Christa Rackleff
7 months ago
Danny came to check on a few small issues I had and was very helpful and did not try to sell me on unnecessary services. He has done work for us before so I make sure to request him whenever I call.
Awesome experience and efficient work. Would definitely use John Moore again.
We have only had our initial visit for a Generac generator with Sales representative Tyler Brunson who we were very pleased with his knowledge and professionalism.John Moore services are almost finished installing our generac. They have been very professional and cleaned up after their workday. We are pleased with them so far. Almost completed.
Donald Watson
3 months ago
Ricardo and Rubin removed my old bathroom sink drain and installed a new pop up drain. They came early for my appointment and promptly completed their work task. The work site was left clean and they were very professional in every way.
Sol Marin-Garcia
8 months ago
One Star only because I can’t post without selecting at least one.Called to request plumbing service. I gave the operator my address and she gave me a 4-hour window for someone to come out. Which I was ok with since I’d get my plumbing issue fixed the same day. Just a few moments later a plumber called to say he was on his way-45 minutes away. I immediately received a text saying my plumber was on his way, along with his tracking info.After an hour, he hadn’t arrived so I tried tracking him, but could not. I texted the company number to alert them that an hour had gone by and my plumber hasn’t arrived yet. After about half an hour I get a call stating they had entered my address wrong, they asked me for my address again, and stated they were rerouting the plumber back to my home. About another half hour later, I got a call from the company stating the plumber was already out of the area and wouldn’t be coming.Yea his is the second time in 10 years I call John Moore and both times a tech did not arrive. All I got was an “Oops, sorry.” SMH.
My husband & myself need to discuss this with each other first, we make decisions together. Johnathan was absolutely the nicest & most helpful repairman I've encountered in years. My nerves were calmer when he finished. Thank you John Moore plumbing & especially you Johnathan I so appreciate everything you shared with me .
Used John Moore to fix a small leak in my roof. Adolfo came out and fixed it very quickly. I'm super happy with the job they did and the turnaround time.
Cydni Shepherd
4 months ago
Previous outdoor pipe installation from 2 years ago cracked. Eddie Brown was the technician today. It was repaired for no charge. Eddie was friendly, professional and quick. I love the updates regarding your technician's arrival time.
Lars Grabow
11 months ago
Our AC stopped working in the evening. After a quick phone call to John Moore, we had a technician diagnosing our AC at 8:45 am the next morning. Turns out we needed a new unit and they installed it the same day. Overall, only 24 hrs without AC, which I believe is an exceptionally fast turnaround time! Fast and very, very professional.
Alberto and team, all of the technicians and sales teams that worked with us we’re courteous and professional. They came on time, explained everything well and completed the job of installing a new condenser and evaporator coil in a timely and professional manner. Costly job but now have a peace of mind work was done well and in good hands with future maintenance plans.
Uncle Ron's Kitchen
10 months ago
WARNING!!!!!Tried to rip off my 72 yr old 25 yr military army veterans parents for $2600 AND a service Membership!!Stated they need two surge protectors or air flow handles FOR A UNIT THAT IS ONLY 3 YEARS OLD!!!!!!I called a friend of mine that owns company in home renovation and he sent his A/C guy to look the next morning before John Moore Aptment of service.It took him 2 minutes to tell me their's NOTHING WRONG WITH THE UNIT or surge protector.. Plus if there was anything wrong with a surge protector at most with labor it would cost less then $500 and our unit only uses one surge protector...John Moore used an annual service membership to try an rip off my parents!!This isn't the only time John Moore did something non professional..The month prior tried to OVER CHARGE my parents for a water tank installation (we already bought a new tank at Home Depot the night before) almost $3000 for a job that's was at most $1300!!We have used John Moore in the past and now will never use them or refer clients to them ever again!!I never write reviews online because it's can permanently damage a company's reputation.. But if you're going to do business like this you don't deserve to be in business...People don't be afraid to shop around...
kristin kearns
10 months ago
Papal was wonderful, patient, friendly, caring, thorough and clear. He so went above and beyond to help me feel confident that I was given the service I needed and that he cared about my well being (A/C was out). Trust is important, and I hope I can request Papal if I need another service call.
Requested a quote to install wiring for an electric cooktop in my 11 year old home that currently has gas. This was just to run wiring I had already purchased cooktop. Estimator spent approx. 15 mins inspecting fuse panel and 30 mins to develop the estimate. Was quoted over $3000 to complete the job. This was a complete rip-off. I feel very very sad for the individuals that don't know any better and get taken advantage of. Shame these types of snakes are allowed to exist.Follow-up - had another licensed contractor quote $980 and he completed all scopes of work that John Moore quoted - completed the work (1 person) in 4 hours.
Knowledgeable and informative professional did my inspection. I will ask for Humphrey next time I need an heating and air conditioning inspection.
Angel did an excellent job, completed the work timely. He also identified a problem with the water heater during his inspection.
Technician were very professional and knowledgeable about my home project.
susan peterson
a year ago
I called for spring check up on AC. Unfortunately the system is very old and will need replacement. Mr. James Robinson was the technician who was assigned the call. He was very courteous but straight shooting when he had to give me the disappointing news. He answered all my questions in a manner I could understand and explained how the systems work. I appreciate the time he took to make sure I understood the outcome. Thanks for the information and the opportunity to meet a very nice gentleman.
The Technician Reginald Kiser was very polite and professional. Took time to explain everything to my understanding and I appreciate that. His handwork was excellent not mercy and he cleaned up. He is very knowledgeable and a very good asset to your company. He even got me to use your remodeling team. Now I will be using John Moore. Thanks
Eddie Gonzales
4 months ago
Henry T was professional during the furnace maintenance and explaining our options for new furnaces.
Cesar was super friendly and professional! Will definitely use their services again.
Adious Woods
9 months ago
My repairman name Kiel came out and explain exactly what was needed in order to take care of my AC problem. I can't post the job yet because that is being done the following day from the day I leave this comment. John Moore has been to my home before and that's why I have faith in this company.
Tyler was honest and straight forward which I truly appreciate. The installation crew of two did an excellent job the following days. They worked from start to finish on a hot Texas Saturday. Thank y'all for the pictures of the work done the attic since I don't fit in that low pitch roof.
Thelma Dennis
2 months ago
Mr RedacHamilou was the employee of John Moore Services that provided the assistance needed with our Furnace unit. He was punctual, professional, informative, and respectful. As he worked, he explained his actions on a layman level that was easy for me to understand. Kudos to John Moore Services for employing an individual with impeccable customer service. ??Troy and Thelma. 2-24-2023
Diandra Sare Rhodes
5 months ago
2022 Victor came out on Thanksgiving morning and assessed the issue, gave us several options, connected us with financing and got the work started that day! He's professional, knowledgeable, and pleasant to work with. All the people that we needed to work with in the company made themselves available despite their holiday plans and we appreciate that greatly. I highly recommend John Moore Services and Victor Castro!2020 Again we used John Moore to fix a shower drain issue. We were given several options and possible future work that would need to be done. The drain issue was resolved and we know what to do to prevent future problems.2015 - We had the old plumbing pipes replaced in the attic with Pex. John Moore was completely professional from the technician who came out to review the issue, educate us on what needed to be done and why, to the plumbers who came and did the work quickly and carefully, to the office setting up the inspection, and to the renovation team who came in and repaired the sheet rock, which was cut into as minimally as possible. They stayed on top of the project the entire way through.
Michael Smith
3 months ago
Courteous, efficient and very informative.
Also Steve who was present was a top of the line Plummer was amazing. Thanks guys.
On time, fast, VERY knowledgeable about the products. Went the extra mile when I asked about a unrelated problem.
Clay Collier
4 months ago
Great job so far will be coming back shortly getting parts for the game plan. Very knowledgeable professional.
Valeria Morales
11 months ago
Mr. Mustafa was by far was one of the best technicians to come to my home. He went above and beyond to get the job done and to make sure I understood everything he was doing. I wish all technicians were as good and honest as he was. Job well done.
Alvin Martin
6 months ago
The service technician was very professional and did a terrific job of diagnosing my problem. I am very pleased with the service he provided.
Robert Carvell
a year ago
We were experiencing electrical issues and reached out to John Moore Services and scheduled an electrician to inspect our set up. Mr. Jedd Johnson was dispatched and arrived on time as promised. He very quickly identified our issues and explained what was causing our problems and the safety risks that we had in a clear and professional manor. He outlined why we were having the problems and made recommendations on what repairs were needed to return our electrical service back up to code and SAFE operations. Mr. Johnson completed the work and again explained why it was necessary. We are very pleased with the work and greatly appreciated the time that Mr. Johnson took to ensure that we understood what and why the repairs were required. He was a true professional. This was our first experience with John Moore Services and we couldn't be more pleased with the professional work that was conducted. Needless to say, I highly recommend John Moore Services' electrical department. Thank you Jedd, it was a real pleasure to meet you and thanks for making our home safe again.
Paid several thousand (about $8k) for a new air conditioning unit about a year ago from John Moore. It hasn't been as cool as it should be lately, so we had a repair guy come out from John Moore. It's still under warranty, but the guy says $2k for labor to replace a coil. IT'S STILL AMOST NEW! Oh, the part is covered, but we're going to charge you $2k for labor? FREAKING RIDICULOUS.UPDATE! We had another tech come out today from a local company. Turns out it was a leak from a bolt connection to the unit. It was a very easy fix for a few bucks!!
Annette Wynfrey
3 months ago
The tech was very professional and knowledgeable about the service he provided.
melodee stewart
a year ago
David K. arrived promptly and after inspecting our line, he discussed our options. He was very knowledgeable and we were impressed by his professionalism. We decided to replace the line and he went over the paperwork and made multiple phone calls to get the process started. He got everything organized and made this a smooth process. Thank you David K. We will be calling you again sometime.David L. came out to install/replace our water main line to the house. He came out and helped coordinate the installation process. The whole ordeal went very smoothly and he did an excellent job. Thank you David L. We appreciate the prompt and excellent service.
Sales guy was professional, but then installation crew didn't show up in their window, even though I got a notice they were 30 minutes away. An hour later, I called and was told that dispatch would call me directly. They did not. I called back, and they still had not made contact with the installer, no ETA at the end of my window. I canceled the order. Then TWENTY MINUTES later as I was getting food, another crew called me to say they were at my property. I told them I canceled. I called a friend's referral, and he said a common industry tactic is to INFLATE the repair costs to get a replacement job. Beware, friends. Beware.
Please beware of this company!!! My mom called John Moore because her Air Conditioner stop cooling on 8/3/2022. Guy showed up and called me and told me my mom A/C unit was done. Said motor was burnt out and it had a Freon leak. Said needed a new unit at $14,000. I remind you my mom is in her 70's , I told him I would get some quotes before moving forward even though he insisted on getting it done. Called out a Family friend and it ended up being the shut off valve in the attic , pan was clogged . Unclogged pan and everything was working fine . So please do use this company!!!!!!!!!!!!Tech name was Tyler Rolirad
They do a great job. Always get a fast response, no service charge to come out and give you a quote for work that needs to be done. We use them for all our rental properties.
DeLaura Washington
4 months ago
My service technician Evan Doran was very knowledgeable about the job he came out and repaired for me.
Zayne did a great job. Was very pleased.
Michael Piegari
10 months ago
I installed track lighting and needed the electrical wiring hooked up. Their electrician told me I had the incorrect light bulbs. I was charged $250. This was definitely NOT the case. I had the issue fixed for $90 today. DO NOT USE JOHN MOORE FOR ELECTRICAL REPAIRS.
Tracy Olivarez
8 months ago
Rocky had to come out twice and each time he is on time, professional and works very hard until the job is done! He also gave me a detailed summary of what he did and cleaned up before he left! Thank you Rocky!
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