Houston Muse

3 weeks ago

Update: 4/27/2023. Initially, I was impressed by the business. I ordered the part from the manufacturer as Brandon requested. The part was overnight shipped and I have had it for four days. Rheem is also sending extra parts - just in case. Even though I have the needed part in hand, the business will not schedule the repair until the unneeded parts are here, too. So, I am waiting an extra four days (so far) without hot water for duplicate parts and parts that might not be needed. Day 12 with no hot water is not fun.Initial review: Wayne from the Hot Water Guys is very knowledgeable and knows his stuff when it comes to pricing and tankless water heater specifications. The quote had line items so everything is upfront. Still the most fairly priced. Original Review: When my usual plumber didn’t have time for a service call, I reached out to the water heater manufacturer’s website and chose the top 3 per Google reviews. Hot Water Guys were the most fairly priced. Brandon showed up on time and was very knowledgeable, and respectful. The manufacturer’s replacement part was not the fix, which is a bummer. But the manufacturer is sending the next part in line for troubleshooting. Brandon was quickly on the phone getting the part ordered. He gave me options for repair or replacement without pushing in either direction. I find the prices fair, unlike the other companies' quotes which were basically a kidney and my firstborn. I might finally be able to afford a tankless. But if it’s not, I am confident I have found a reputable plumbing company to fix my current water heater and pipe leak issues. I recommend Hot Water Guys!

Abra Smith

8 months ago

I had an amazing experience with this company!!! I called the office and Amber helped me set up my appointment, even though I know nothing about water heaters she walked me through it and I really appreciated that. I also spoke with Carrie and she was fantastic! Sam was the technician that actually came to my home to do the repair he was very nice and informative! He fixed my water heater and answered all of my questions, it really meant a lot to me that he was so kind and patient. I will absolutely use Hot Water Guys if I have any other issues with my water heater!!

Drew Popovich

6 months ago

I just had my line heater serviced and cleaned. When I called for a future appointment, they had a time slot the same day I called. The technician kept me in the loop as to his arrival time and did good work to service my unit in a timely matter. For line heaters I only use Hot Water Guys. Keep up the good work.

Capt.

5 months ago

Completely professional, They came, they saw, they installed. Job took less time that I imagined, at a price less than I had figured. So much better to use a company that specializes in Tank-less Hot Water Heaters than trusting that the average plumber you hire, has ever installed any.

John Carter

5 months ago

Professional + CLEAN + great communication + good prices. I shopped around. Very happy so far. The installers took time to lay down rugs so as not to make a mess. They got it done relatively quickly. Less than a day. Well done.

Ash P.

5 months ago

Very professional firm. Gave me a 2-hour window for arrival and kept me up to date via phone call and texts. The field technician knew exactly where to look for the problem and resolved it quickly. Their charges were reasonable for the repairs made. Highly recommend them.

Neil Sikes

6 months ago

We had recurring problems with a tankless water heater. It was a complex issue that required extensive trouble shooting and repairs took a little longer than usual, but we are very happy with the results. The Hot Water Guys were very accommodating and fair with their repair charges. I will not hesitate to call them for any future hot water issues. Kudos to Dan and Carrie 8)

Dan Spivey

5 months ago

The service tech was very courteous, knowledgeable and time efficient. He quickly diagnosed and fixed our equipment. We will definitely refer others to Hot Water Guys and use them again if we have trouble in the future.

Catherine

5 months ago

Dan was very knowledgeable, and courteous. He found the source of the problem which the previous company chosen by the Home Warranty did not even see! And it was right there and hard to miss. Dan showed me and explained. How water Guys deserve their ratings!

Dave Fulghum

3 months ago

The technician, Sam, was polite and very knowledgeable. My purpose in calling them was to understand what could be improved on the two 3 year old tankless water heaters that I have. Sam identified several items and answered my long list of questions.I absolutely recommend the company.

Sanjay Sharma

4 months ago

The attending technician (Dan), was extremely good, professional & did an awesome job. We are very happy with his service and will most certainly use you guys, in the future.

david2978

6 months ago

After weeks of research, I'm glad I found Hot Water Guys. Great price and phenomenal service! Wayne, Justin, and Edgar were truly professional from start to finish. They installed a Rinnai tankless water heater in our home and kept us involved throughout the process. They explained each step and triple checked that we were statisfied before they left. The install of the system was top notch and beyond our expectations! Hot Water Guys sets the bar high! Thanks again!

T L

4 months ago

Dan Williamson is very professional and knowledgeable about the service and the tankless system. He completed the work very well and answered all my questions. I highly recommend Dan Williamson. Great Job, Dan.

Amy Dopson

7 months ago

Brock was our service professional. And I say professional, because he's not only a really great guy, but absolutely knows exactly what he is doing! Thank you all for taking care of my 82 yr old Dad's water heater!

L W

4 months ago

Routine maintenance on two tankless hot water heaters. On time, discussed options for old heater that may need replacement soon but didn’t try to force sale. Super nice and professional

Otho Bludge

2 weeks ago

They were very nice and prompt. It’s good that they keep my water heater running smoothly.

Julie Steif

7 months ago

Brandon was very knowledgeable and helpful with our tankless water heater repair. They were able to come out quickly. He’s needed to order parts and worked with the company to get the parts we needed. When the items arrived the next day (it was over nighted ton then), they came out the same day to install. We had hot water right away.Very professional, polite, and responsive.

Fred Tristan

6 months ago

Should have called them first! Came out the same day I called. The tech Sam S was a Allstar he showed up with the correct parts to make the repair and He gave some helpful information about my unit. It did not take long to have hot water flowing. Thank you.

Lynda Neu

5 months ago

Brock, the technician was very knowledgeable, professional, timely and efficient. The dispatcher did an excellent job of keeping me posted about my appointment. I highly recommend this company!

Michael Villasana

6 months ago

Tankless water heater maintenance was done.Called to schedule an appointment and spoke with Amber, she was very professional and was very pleasant to speak with, she asked what service I needed and from there asked questions she needed and was happy to answer any of my questions.The technician that did my service maintenance was Sam S. and I can’t say enough of how professional and knowledgeable he was about my tankless unit.As he worked on the unit he took the time to explained features on the unit and how they worked and asked me if I had any questions and answered all my questions.He was very efficient and careful when working on the unit to keeping his work area clean and when finished cleaned the area again.This company is definitely about providing professional service, but also great customer service.I highly recommend this company.Thank you

R S

2 months ago

Extremely rude front desk. Their pricing structure is strange. They will charge hourly plus per unit plus trip charge. Not sure how they have such a great ratings, shop before you chose them

Wadi Shah

2 weeks ago

Great service from Wayne, Shelby, and the technicians were quick and professional. Keep up the great work!

Larissa Chu

8 months ago

Wanted to replace my water heater with a tankless one. Inspection guy was very knowledgeable and gave us a lot of options based on our needs and preferences. Installation was also very smooth. They were respectful of our home and didn't make a huge mess of anything. It's been about six months now and everything is working well and pretty smooth!

Deborah Beatty

6 months ago

Brandon knew his stuff and wasn’t leaving until we were happy with the flushing out of our hot water heater and anode rod installation. We hit a snag but he worked through it and got it done! He was very professional and we think he’s an asset to the company!

Marlena Omotayo

7 months ago

Omg. Sam was sooo helpful. He pumped all the dirty water out of my water heater and also cleaned the shower heads and faucet aerators. We had no water pressure now we do. I'm so happy I called the Hot Water Guys, they did exactly what needed to be done and more. He gave me lots of advice and recommendations, I even ordered a water softener and he showed me how I should install it when it gets here. I feel so relieved. Thank you so much! 5 stars!

Aaron Charnay

5 months ago

Very responsive, friendly, and extremely helpful in diagnosing our issue. Will absolutely be using them again for maintenance and any other hot water heater issues.

Donald Chandler

6 months ago

I purchased a hot water heater and installed it for my Uncle who has early stage alzheimer's. The pilot light would not stay lit. I call Rheem and they sent out Brandon Smith from Hot Water Guys. He call before coming out and I explained to him about my Uncle and he was upstanding. Brandon fixed the problem. He was professional and knowledgeable of the product he was working on.

Tina Abernathy

4 months ago

Brock the technician showed up on time. Was very pleasant and easy to talk to. Figured out the problem and got it fixed. Will definitely use this company again.

Jennifer Morris

7 months ago

Wayne and Jake were great! They coordinated with my roofers for a seamless job on a new non condensating tankless water heater with thermal bypass. Showed up on time and were very professional. Wayne gave us several quote options and took his time finding the best solutions for our home. Very reasonable on cost too.

Cindy Peters

4 months ago

Brandon Smith was the technician. Very nice, explained everything, worked diligently and fixed my Rinnai tankless. Very pleased. Going on an annual maintenance with this company.

Sajju G

4 months ago

The Hoy Water Guys were great to work with. Extremely professional and high quality workmanship. Would recommend them highly.

Chris Bauer

7 months ago

The plumber came out and took apart our tankless water heater, cleaned it, and put it all back together in less than an hour. Great guy, very friendly and very knowledgeable about the system. I appreciate the service and would recommend them!

Jennifer Gallun

4 months ago

They had someone come out right away and got my water heater running properly. Technician was good about explaining everything to me

Carl Heinrichs

7 months ago

Great job start to finish! Every step of this project was handled the way you want every project to go. From the initial phone call to the final installation the team was courteous, clear and professional. It was clear they really know what they are doing with water heaters and I couldn’t recommend the more enthusiastically.

Renee Long

5 months ago

After going through 4 local plumbers to get our tankless water heater fixed, this was the only company that knew what they were doing. I’m so grateful to them.

Stephen Stewart

10 months ago

On time arrival was just the start. It was obvious the serviceman was knowledgeable and got right to it. He contacted the tankless water heater manufacturer and had a lengthy discussion, including a video chat with them about the unit. The system had some significant leaking due to age and lack of service by the previous owner. They arranged for parts to be delivered in a few days under warranty.Very pleased so far and expect the final repairs next week will go well. Reasonably priced, great rapport with manufacturer, timely and efficient. Highly recommended.Follow-up - Final repair now completed. Additional parts were required but all us in good working order now. Dan was great.Glitch in a ten year old unit required callback. However the additional cost was for the part only. I appreciated the conservative approach to the repair rather than replacing every possible part. Still very satisfied with the work by Dan and the Hot Water Guys. Highly recommended.

David OHara

6 months ago

Great recommendation from a friend to use 'Hot Water Guys' I am REALLY picky. They just finished my tankless installation and did a GREAT Job. Clean, Professional and courteous....AAA+

Richard Minogue

6 months ago

Technician was professional and performed many tests to diagnose and fix the issue. Provided much information to us in order to get the most from our water heaters. Glad we went to the Hot Water Guys.

Stephen White

4 months ago

Brock did a great job diagnosing the issue and getting it fixed. I’ve been pleased at how quickly they schedule and get the job done. Thanks.

Kate Link

a year ago

Spoke to manager, Carrie, on the phone on Tuesday. She was fine, not particularly nice or sweet but matter of fact, and I’m good with that. I sent her photos of my heater and asked if she could send out a technician. She responded that She would send out a pricing specialist (what, why?)to replace a filter but that the pricing specialist was not a technician and ergo could not perform any maintenance on the unit. So I called to ask why I would need a specialist who does t perform maintenance and instead, I was cut off by a “service rep” She was quite rude on the phone and would not let me ask any questions or explain the situation. I just wanted to make sure we were on the same page and was cut off and told that I needed to listen to her and be told what I needed to do.I will not be using your services based on that phone call. I worked in the service industry for twenty years, and it is so important to put your ego aside, bite your tongue, and just let the other person speak. I know it’s a tough job, but it is imperative to be nice. I mean, you’re essentially the first impression of a company, and this was a horrible one!You may not care about losing a potential client, but you should. We really wanted to use a company that is in our neighborhood to support the local business community. This is regrettable.

J A

a year ago

Found the Hot Water Guys online and was pleased with the number of good reviews they already had. They definitely didn't disappoint! They scheduled a same day service. The tech was on time, explained everything (and even more than he probably needed to get me up to speed on the inner workings of our tankless water heater...much appreciated), and fixed the problem within the first hour for a reasonable cost. Would definitely recommend!!!

Peter Linden

4 months ago

Technician, responsive, personable. Knew my system, knew what to do. Deeply appreciative of the service & support.

Jack Schultz

a year ago

My experience with Hot Water Guys was an entirely positive one. From speaking with Carrie on the phone, my contact with Wayne who provided the accurate and very reasonable bid, and finally Jake and Chase who did an amazing job installing my tankless heater. I would recommend this professional and honest company without reservation.

Janet Craig

a year ago

Arrived early, I'm glad. Skilled and very personable tech. Got some business cards to pass out to my neighbors. I usually repair my own but didn't have the parts or knowledge to set this control unit up.

Gabriela Freites

11 months ago

Hot Water Guys did an outstanding job in our transition to a tankless water heater! I can’t say enough of the quality of the job they performed from beginning to end! Very happy customer here! I will definitely and highly recommend them!

Tammy Reed

9 months ago

Sam not only fixed the issue, but he figured out why it happened in the first place, fixed my vent so it would be less likely to happen again, and showed me what to do in case it did. The parts I had been told I needed by another company were totally unnecessary and after scaling my hot water heater and replacing the filter (an $8 part) he called the repair in and credited my account with the cost of the unnecessary parts. The price was a fraction of what I had been quoted by the other company as well. Hot Water Guys are my new go to plumbing and heating company and I highly recommend them. Especially Sam.

Lee Henkel

5 months ago

This was one of the most pleasant and professional appliance replacement installations I have ever experienced. They even moved the placement of the tankless hot water unit in my attic to make it completely accessible, unlike before. They were both efficient, courteous and neat, explaining the use of the unit. In short, I wholeheartedly endorse these Hot Water Guys. Lee Henkel

Tom LaFaver

8 months ago

My tankless water heater is 13 years old and has never been serviced. Sam S. Is very responsive, helpful, and had a number of good suggestions. He also noticed a recall issue with some of the roof flashing, which will be repaired next week at no additional charge.

varsha patel

5 months ago

Brandon was props and very professional. i recommend Hot Water Guys for all your hot water needs.

Christian

4 months ago

Professional service that fixed an issue with my new water heater. Would recommend for needs such as this.

steven moore

7 months ago

Dan W. Was great. He explained the troubleshooting process to me and showed me the damaged parts. I hope that he is the one that comes back to complete the repair once the parts are received.
Thanks

Brianne Sy

6 months ago

We had a great experience with the hot water guys! Extremely helpful, timely and professional, would definitely recommend them and use again!

Nancy Piwonka

4 months ago

No hot water from the tankless. Technician flushed the system and also gave me some tips and tricks to trouble shoot the problem on my own next time.

Genaro Cortez

6 months ago

I called Saturday morning and schedule for Saturday evening. Dan the Technician was excellent with great customer service. Highly recommended.

L Swacker

6 months ago

Used them for tankless water heater maintenance and so glad I found them!! If you don't have a tankless water heater, what are you waiting for!! Definitely recommend for an install continued maintenance!!

Tin Nguyen

2 months ago

amazing job done. Technician is very friendly and professional, highly recommended

Eric Olson

2 years ago

Kyle provided an immediate estimate for a replacement Rinnai tankless hot water heater and an installation was scheduled. Jake worked tirelessly to install the new heater. I am impressed with the work and the final result (See photo).

Andrew Tharp

a year ago

Hot Water Guys are the best. I called as a first time customer to make an appointment for annual service on my tankless hot water heater. Their staff was helpful and up front about the cost and emailed me directly after we hung up to gather more information I wasn't able to provide on the phone.The technician arrived quickly, was efficient, and even noticed something in my unit that should have been turned on to make it more efficient but wasn't, so he did so without an extra charge. I'll absolutely be calling Hot Water Guys for all future service needs on my system.

Phil Simpson

4 months ago

They came on time to perform warranty work. Told us the problem, what parts were ordered and when they would be back. Easy to schedule and made it quick and painless.

Huy DK Dao

a year ago

Sam S from Hot Water Guys came to repair my gas water heater because it keeps shutting off. Sam came on time, diagnosed and replace some wires. Tested & double check everything. Everything is done in 40 minutes. Super nice guy. Thank you very much Sam S.

Benjamin Jennings

11 months ago

What a great experience. Moving into a new town home and both hot water heaters were bad. Decided to upgrade to a single tankless unit. Installation was painless and super clean! they were fast and super informative and hauled away the old tanks without making a mess. I highly recommend this company

Glen Davis

5 months ago

Competitive price, courteous, on time and professional! Replaced two tanks in attic with a tankless unit.

Monica Bui

11 months ago

It was truly refreshing to have a professional plumber that explained what was going on with our situation and went out of his way to help us with an old hot water unit. I cannot express my gratitude toward Sam. We can now shower in our bathrooms instead of using my mom’s little bathroom for a family of 4. Will definitely call them if I need a plumber in the future. They were recommended by my regular plumber that was busy on another job.

Kathleen G

a year ago

My technician was very nice and professional. He got the job done quickly and efficiently. I asked if he could replace 2 nips that looked rusty. It took him about 10 minutes tops and I was charged an extra 1/2 hour time. I felt that was extreme and not warranted. Otherwise, I liked them.

Martin Cobb

a year ago

I had warranty work for a Rheem Hot Water Heater, the staff was amazing to setup the appointment, text and email messages for verification of appointment, and then text me to say Tech is En Route, and then another text when complete. After all that great service I still had questions since I was not home for the repair; the office staff was easy to reach with one phone call. The office staff easily answered my question since the technician had already input notes on the account when completed.HIGHLY RECOMMEND

Walter Klemp

a year ago

Fantastic service and very professional! The quote team came out promptly as promised and the install team was here the very next day. In both cases with text messages in advance announcing their arrival. They were extremely courteous and completed the job in a clean and timely manner. I highly recommend these folks!

Jodie Burr

6 months ago

I was absolutely amazed by the service I received by everyone from Hot Water Guys! Amber, Phillip, Justin and Edgar were so friendly and helpful! I can’t thank you enough!

Joyce LeeDevers

a year ago

Our water heater control valve went out and I called my Rheem manufacturer They recommended that I call the Hot Water Guys. We called. and spoke to Abra. I explained the problem to her and she scheduled us for the same week .The tech came out diagnosed the problem and immediately took care of it. Sam was very cordial and very professional. We enjoyed having Sam in our home and would definitely recommend this company for your hot water needs,Thank you again Sam,Peggy

William Castillo

7 months ago

Hot Water Guys is a great company! We are so pleased with our tankless water heater and the service provided by this company. The technicians are very thorough, professional and friendly. We highly recommend Hot Water Guys!Sam was here to flush our tankless water heater & he explained everything, completing the maintenance in a timely manner. He is a real asset to this company.

Linda Waddell

9 months ago

Dan was on time and very courteous. He checked the water heaters for leaks and general condition. He explained the warranties for parts and replacements. I will definitely call them again if I have a problem.

G W

9 months ago

I asked the Hot Water Guys for a quote to install a Stiebel Eltron 24kW tankless electric water heater, which sells for $624 (plus tax) at Home Improvement stores. The games started by asking me to give the specs for the installed water heater (which - in my case - is gas with a tank located in the attic above the garage), tell how old it is, and inform of the number of bedrooms and bathrooms in my house. I furnished the info knowing that I did not have to, because my request was very clear and specific and I did not want the Hot Water Guys to propose the size of the electric water heater I need. The customer-facing case-workers are Kenia, Amber, and Carrie (maybe there are more), but they clearly consult with others in the background; likely the owners, Kenny and Tom. I was quoted a price of $3,600-$4,100 excluding the electrical work. When I asked what was included in that price, the Hot Water Guys answered: The $3600-$4100 includes the purchase of the water heater, removal of the previous water heater, pulling permits, setting up inspections, two crew members’ labor, and any miscellaneous materials such as venting, piping, and service valves. I emailed the county and received confirmation from the Assistant Engineer and Permits Coordinator that no permits - and thus no inspections - are required for this work. I emailed the Hot Water Guys the county's response. The Hot Water Guys know that permits and inspections are not required for this work, but they play 'dumb' and would use their gang and charge customers some $1,000 under this item. I asked the Hot Water Guys to advise the size and price of the electric water heater their quote is based on. They refused to answer. When I insisted, they answered: Respectfully, we are going to decline any further business. We respect our customers and expect the same respect in return. The communication thus far has been unproductive, despite our best efforts to serve you. Thank you for considering Hot Water Guys. The Hot Water Guys does not respect or serve customers; they cheat, ridicule, and rob customers. They are serious violators and must be held to account. No rational observer will ever find it reasonable that a $624 tankless electric water heater would cost $5,500 or more to install ($4,100 for plumbing plus $1,400 or more for electrical). Do not use the Hot Water Guys... They are big cheaters...

DANNY HAYNES

4 years ago

Right Product, Right Price, Great ServiceHot Water Guys replaced two 40 gallon tanks in my attic with one Rinnai RL75in for a 3 1/2 bath home. Between doing a ton of reading/research and getting three quotes, these are my conclusions:- Rinnai is the most dependable brand- Hot Water Guys' quote best fit my needs- My other quotes leaned toward larger or more complicated units.- Apples to apples, their quote was 10% below the closest quote.- In the end I spent about 20% less by taking their recommendation- The installation was neat and clean from start to finish.- The installers were nice, professional and thorough.Based on my reading and research, I would have over spent on a bigger or more complicated unit. In the end I chose to go with Tom's recommendation since they install these every day. After a couple weeks of use, I can say his recommendation fit our needs.

P E Smith

a year ago

Amazing service. Laura took my service request, dispatched the issues and I had a service technician at my home within 24 hours, next day! Awesome! Brian was professional, fast and accurate on replacing my hot water heater sensor. I will definitely use them on the future!!!

Nathan Productions

a year ago

Hot Water Guys repaired my hot water heater after getting my roof replaced. They discovered the issue quickly and resolved the problem in a timely manner. The service guys are very knowledgeable and professional. Also, the staff in the front office were really helpful and responsive.

Duongita Smartipants

2 years ago

We had the circuit board replaced on our tankless water heater. I spoke to Customer Service and they were very helpful in helping me making sure my service will can be recovered through Home Insurance afterward. Carrie in CS was super efficient and was very willing to help. Also they were very straightforward with me about pricing and timing of the service. They do sound very rushy on the phone, so be prepared for that but don't be intimidated :) My part needed to be ordered, so service date could not be confirmed until part came in. They got the part in the day after the order, and our service was completed within 2 days of calling. Brian, our technician was on time, communicated when he was en route and arrived within ETA, was very helpful and knowledgeable about the repair we needed and very welcoming to our questions. I am very impressed with their transparent and straightforward ways of servicing customers, sharing their knowledge of the type of water heater we have which allows us to be very informed customers.

Nicole Price

a year ago

Sam S. was super nice and knowledgeable! He came by after hours to fix our hot water heater that was under warranty through American Water Heaters. He replaced the broken part and even drained and flushed it, something I have always needed to do but didn't have the knowledge or time to do. I would highly recommend Hot Water Guys. The staff in the office were very courteous, helpful and responsive. Big thumbs up!!!

Carol Netterville

2 years ago

This was my first time dealing with a water heater installation. The Hot Water Guys did an excellent job with the installation! They were very well informed with their product and very professional . I especially appreciated the email updates I received throughout my installation process. Also, I have been dealing with several contractors in the past month due to broken pipes , and they were by far the easiest and quickest to work with!

Manny Morales

6 months ago

Sam was very helpful & explained to me clearly what the problem was. He gave me valuable advice & tips about water heater.

Rosalind Allen

a year ago

We received a text when they were on their way and their team arrived during the window slot reserved. The team was professional, on task and coordinated with us so we knew when the water and gas would be shutoff. We were very pleased with their professionalism, promptness and quality of work. We were very satisfied with their install of a tankless water heater that replaced our two original tanks!

Mike Menn

a year ago

After years of dealing with showers that went cold too soon, we decided to install a propane tankless water heater. The quote we received from Wayne was reasonable. He was knowledgeable, and answered all questions. He also didn't try to sell me anything I didn't need. That's HUGE for me.Two days later, we have a tankless water heater, and Carlos and Justin were courteous, friendly and knowledgeable. The informed me of some issues they saw with the existing plumbing that they recommended I have fixed later, and did a very clean and thorough job of installing my tankless water heater. They explained how it works, all of the various parts of it and, they took their time with it.Yes, they were about 30 minutes late, but it was not a big deal, and I'm happy with the finished product.I would definitely recommend if you are considering having a tankless water heater installed.

Linda R

2 years ago

Brian was our repair man and I highly recommend him for his exceptional professional work in fixing my Eco Smart electric tankless water heater. Brian knows his stuff and is a real pleasure to do business with. Holly was the first person I spoke with and she was so helpful and personable in scheduling my appointment. Definitely recommend Hot Water Guys for their prompt and professional work!

Keith Taylor Foster

a year ago

Brian and his partner did a great job. Very professional and reasonably priced. The Hot Water guys are now my plumbers of choice for all my hot water heater repairs and maintenance.

Steve Roman

8 months ago

This was a service call to maintain a tankless water heater. The technician, Brandon, was outstanding. He worked efficiently and answered all of my questions. I am completely satisfied.

Sarayu Manoj

a year ago

Had a tankless water heater installed. They are very knowledgeable and highly professional in their work - right from providing the estimates to completing the work. The good thing is that they do not try to up-sell. The crew arrived on time and completed the work in the estimated time. Highly recommend them.

Katie Bradshaw

a year ago

The guys at Hot Water know their water heaters! They did an excellent job removing our old tankless water heater (installed in 2004) and recommended and installed a new, fabulous one where the water temperature doesn’t fluctuate. Thanks for being prompt and professional and doing an outstanding job! We are very, very happy!

Ben Backor

6 months ago

They removed 2 old tankless and installed a new one excellent work done quickly. I am very pleased and recommend them.

nishith vasavada

a year ago

Very professional company. I found them on Google and had many good reviews. I had to provide model and serial number while booking. They said parts are covered in warranty. Brian showed up next day and replaced a part that was bad. I thought May need a new temperature controller but that wasn’t the case. Very satisfied with their overall service.

Disturbed Forever

a year ago

Dan was great with working on my tankless water heater. Found out my builder didn't even install the parts to do a complete flush. That explains why I never knew about it! Waiting to get quotes from them. Thanks Dan!

Jeff Fuller

5 months ago

This company is amazing and our technician, Brock, was a very good at explaining the problem and getting it resolved.

Chris Robertson

2 years ago

Hot Water Guys did a follow up annual service on the tankless system they had previously installed. They were on time very professional and did a great job. Dan who did the work was polite and professional. Would not hesitate to use Hot Water Guys again. We are very happy with the original installation they did. Tankless is a great way to go.

Roxanne Weber

a year ago

We are VERY pleased with the exceptional service provided by The Hot Water Guys - receptionists and the plumber, Bryan who repaired our tankless heater. Our 12 year old tankless water heater stopped working and I started calling plumbers who specialize in tankless heaters to check it. A cold front was going to drop temperatures and we were not looking forward to cold showers. Several plumbing companies told us that they could not schedule us for 4-5 days, AND that we probably need a new heater which would cost $3500- $4000. Abra was very helpful in getting Bryan out to check our heater on the same day. He was able to make a temporary repair so we would have hot water while waiting for the new parts which had to be ordered. He installed the new parts and all is well again with our heater! Two visits and the parts were all completed for about $300. Thank you so much!

Jerry Gray

9 months ago

It was under warranty, so I have no idea what the visit would have cost to make any representation about value. He arrived within the time window given, had all of the correct tools and parts, and fixed it quickly and correctly the first time

Allen Alves

5 months ago

Brock is a good guy. Showed on time, listened to my issues, explained what he thought the problem could be, performed the work as he said he would and it appears everything is working fine!

Nicholas Senno

2 years ago

I'm super impressed with the level of service I received from the Hot Water Guys. Our external tankless gas heater was affected by the recent winter storm here in Houston. While they weren't able to get us all the replacement parts we needed, they did work with us to show up several times to triage and install the parts as we got them.Their team is super punctual, kind, and professional even through this very challenging process. They wore a mask every time there were here. They walked me through the issues and explained what they were doing during the repair. I'd be glad to work with this team again (but hopefully won't need to see them for a long time)

Aaron Godoy

a year ago

I called Hot Water Guys to do some routine maintenance on our tankless heater. I appreciated their responsiveness and their text + email reminders. Our technician was Sam, and he rocked! He did an excellent job with the maintenance itself, and he took time to help us figure out why we were experiencing low water pressure. Highly recommended.

David Bryan

4 months ago

Tankless water heater installed very professionally. Excellent service.

Janelle Rios

a year ago

Excellent team! Jake, Justin, and a tall guy (sorry I don't remember his name) worked hard under incredibly hot conditions, yet they were personable, respectful, and answered my questions professionally and with kindness. They suggested a solution to a gas tightness problem and even installed a plate over an outdoor electrical outlet for me, which was unrelated to the job - this is service above and beyond, for sure! I highly recommend this team.

Stephanie Akin

a year ago

I called Hot Water Guys and we're able to schedule me very quickly. They came and fixed my tankless water heater within the hour after making sure I approved the expenses for new parts. I will definitely be using them again for any water heater needs!

Nancy Greig

2 years ago

Technicians were friendly and professional - wore masks! ?. They explained what they were doing/what they did, went over everything with me, and cleaned up their trash. Excellent cheerful service!When my heater wasn't working after installation, the desk attendant got help to me quickly, even though it was Saturday. Turned out to be an easy fix - I appreciated the quick response!

Kathy Carlton

8 months ago

Tankless Water Heater RepairGreat service as always! I know nothing about Tankless Water Heaters but you guys do! I will continue to contact you with all of my Tankless Water Heater needs.Thanks-Kathy Carlton

kevin wilson

7 months ago

These guys know tankless heaters. Don't waste your time with other plumbers. I been down that road..been with these guys for about 4 years. Great communication and service

Veronica L.

11 months ago

Back on a Monday, in December 2021, I had this company come out and give me a quote to replace the Navien tankless water heater that was rendered useless from the historic freeze, earlier that year. My previous heater was the top of the line, with the most efficient technology, that a tankless can offer (condensing). Yet, because I reside in a lower-income neighborhood, he quoted me for an inferior, only 80% heat-transfer efficient, (non-condensing) Rinnai model. I discovered that, when I asked him if the quote was for was a condensing water heater, he said No. When I looked at him like: Why the hell not, can't you see I previously had a pricey condensing water heater? (It's hanging right there). He went on to say, something to the effect of Well, given the area and the house, this is our [budget] option. That was the SECOND time he had said something to that effect. I smiled and bid him good-day, knowing I would never...ever use their services.Yes, this is a late review, but I was cleaning files, and remembered I wanted to lambaste this company for this offensive, elitist/micro-aggressive, experience. The technician who did the talking has the initials of W.P... Now, I can discard this useless quote.

Debra McLoad

3 months ago

The technician did a thorough job, and never any pressure to upsell me anything I didn’t need…

Bill Donovan

a year ago

We had a minor leak on the hot water piping that was probably caused by the bad freeze last February. A valve had cracked and needed to be replaced. Brian from the Hot Water Guys came out the next day and replaced the necessary parts and put everything back together. Very pleased with the service.

Cedric Landers

8 months ago

Hot Waters Guys came out immediately and fixed my Rheem tankless hot water heater. Dan took care of the issue in a timely manner and proficiently.

Shirley Nemanic

2 years ago

From my initial contact with Hot Water Guys to the final installation they were right on point the whole way. They showed up when they said they would every time, and were professional and courteous as well. The estimate was very detailed and Thomas suggested moving my new water heater to a more efficient location in the attic. The men who showed up for the install, Chase and Jake were consummate professionals in their work. They both put forth an energetic effort and their attention to detail and craftsmanship was greatly appreciated. Chase went the extra mile and helped me with a small project, which only took a couple of minutes but saved me a lot of headaches. The final product of water heater and install exceeded my best hopes and I would wholeheartedly recommend Hot Water Guys.

Angela Orgeron

3 years ago

Our hot water heater went out and many places we called were too busy to even give us a quote for almost a week. Hot Water Guys was able to come out the same day and give us a quote before leaving my house. The quote compared to friends who have had the same service completed was very reasonable. The employee who came was knowledgeable about the products and took time to answer my questions. They even got us set up for install only 2 days later and on a Saturday! The installers Jake and Chase were very friendly and got the job done without any issues. The tankless water heater has been great so far. We are very happy we chose Hot Water Guys!

thomas Skeuse

a year ago

Beyond happy and satisfied with the service. the removal and install went exactly as planned. It is night and day difference with the tankless hot water heater. Extremely happy we decided to use Hot Water Guys for the upgrade. 10/10 highly recommend using!

Bonnie Clements

9 months ago

Hot Water Guys performed their annual system flush and system check. Sam S. reset timer for ultimate operation. Always excellent work, attitude and competence!!

Dr Eright Johnson

a year ago

Checks out the newly installed heater to make sure it was installed correctly and was working properly. Dan was quick, looked clean, evaluated the heater thoroughly, listened to my concern, and explain the status of the heater professionally and not in condescending manner. Great job!

a r

2 years ago

I had a water heater installed and the sensor went out after only a few days of installation. The warranty division through Lowe's Home Improvement routed me to American Warranty company whom then gave me two companies that took care of their warranty work. I contacted the first company which was located out of Galveston. They told me that there would be a $95.00 diagnoses fee, even though it was under warranty. I called the second company Hot Water Guys and spoke with Lauren. I explained what the circumstances were for calling and she asked for the warranty authorization number right away. Warranty work has to be within 25 miles of their office in order to not be charged a trip charge. I'm located 35-40 miles away but the trip charge was only $25.00. A site better then $95.00 under our present circumstances with Covid. I asked Lauren how soon could a Tech be dispatched and I was told the following day. I made the appointment right away. Dan W. was knowledgeable and very efficient. These two employees were very professional and courteous. Thank you again !A. Ritter

Judy DeMont

3 years ago

Sam S has done repairs for me twice, on two different water heaters. Both times he was on time and knew exactly what to do. He got the work done fast and was polite. He explained the work to be done in logical terms. And he left no mess behind! Both repairs were done well and there’s been no problem since he did the repairs. Hot Water Guys and tech Sam have a lifetime customer with me.

Jerry Torok

2 years ago

It starts with Carrie at their office who is extremely responsive to getting you on the schedule and following up with all repairs. My service provider Brian likable, funny but truly a professional in his knowledge and skill in finding the problem and making the repair.Brian had my unit, which was damaged during the freezing weather due to no power, up and running in no time. Great Job Brian!A great service provider!!!!!!!!

Joel Kerschenbaum

a year ago

had them repair and service our tankless water heater. The serviceman was very knowledgeable and the work was done properly and at a very fair price. I would highly recommend this company.

Mike L

a month ago

Great service at Appt., did not follow up as promised.

Kim Hogue

2 years ago

The service was done promptly and professionally. The technician was knowledgeable and explained the issue clearly that he ran into. He wàs thorough and pride in doing a quality job. I will be using this company again and was happy they could come quickly especially given the technician found an issue that needing solving quickly before something bad happened. Thanks Hot Water Guys!!!

Jitendra Pancholi

a year ago

Sam came on schedule. He was very professional and courteous. Made sure to look at every aspect of the problem in detail. As well, he advised how to take care of system for lasting operation. I would recommend Hot Water Guys to anyone who want to install new or replace water heaters. Thank you Sam for excellent service.

K Crab

a year ago

Sam worked with us on our electric tankless water heater issues and was very kind and informative. Tankless water heater technicians are hard to find but Hot Water Guys are a great company. Thanks for everything!

Lisa Stewart

10 months ago

Incredibly responsive, and knowledgeable and they took the time to explain the equipment, pros and cons of different tankless systems for my needs and the showed me around the unit and explained it once the service was complete. Highly recommend!

Madge Stragier

a year ago

Dan, the Hot Water Guy arrived on schedule and proceeded to replace the water filter. He worked expeditiously and carefully in my bathroom. He was polite, knowledgeable and helpful.
Madge & Noel

misty runyon

3 years ago

These guys are awesome!!!I called because my new hot water heater wasn’t working. Later I cancelled the appointment because we thought it was the breaker. I called them back this morning and they sent a guy out right away.He gave me information about what may have happened. He explained everything.I would recommend them to anyone that has any issues with their hot water heater.

Gary McLennan

a year ago

Very helpful. Set up appointment quickly. Got my repair covered by warranty. Repairman was on time. Very cordial. Very quickly determined problem and completed repairs quickly and professionally. Will call this company for any further work needed. Thank you

Katie Burkitt

a year ago

We had a quote from Home Depot to install a giant NG Water heater tank around the same price as installing a NG Tankless from Hot Water Guys, so the decision was a no brainer. Their excellent customer service and rapid response time makes them a great choice! Thanks for everything you all do, and we will be using you all to help us maintain the system for the life of the system.

Wendi Beck

2 years ago

I hired Hot Water Guys to perform a maintenance on our tankless water heater. I paid $185 to have the system flushed. I called back a month later because I noticed the pressure to be somewhat low and it taking 45-60 or so seconds for hot water to come out. I was told that shouldn't be happening so they scheduled the same tech to come back out, to make sure all was working as it should. The tech removed the flow restrictors from 3 shower heads to assist with pressure, which did help some. However, his explanation of why it was taking the water a while to come out hot didn't make any sense to me but told me everything was working fine. I was charged $110 for this. My husband could have removed these at no charge had I been told when calling back that might have something to do with low pressure.After taking their customer satisfaction survey, I got a call from a young lady who explained that the water pressure and water heater have nothing to do with each other, and that 45-60 second delay in hot water was quite normal for the type of system we have, even though I was told when making the initial call, as well as when calling back after the initial service, that it shouldn't take that long for the water to come out hot. We have dual faucets in the primary bathroom, and one of them gets hot almost immediately, where as the other takes almost a full minute but that is supposed to be normal?? I'm not the professional and why I hired them to identify any potential problems and give recommendations & pricing to correct it. Going forward I'll be sure to do my own homework and try and have a better understanding of how the system or appliance is supposed to work instead of relying on someone scheduling a service appointment.My rating is strictly based on the over all value of what I was charged. The ease of scheduling was great; the technician himself was polite, efficient and on time.

George Bates

2 years ago

Sam helped my wife and I with our tankless water heater. He was very professional and courteous and completed the installation of our replacement Navien heat exchanger in a short amount of time. Very much appreciate the help from him and Hot Water Guys, will absolutely use them the next time we have any plumbing needs.

Vic H

a year ago

Sam S came on time to fix issues with our 8 year old Rinnai Tankless Water Heater. He was very knowledgeable, professional, knew what he was doing and was friendly and easy to talk.I am EXTREMELY happy with the job he did and will DEFINITELY use Hot Water Guys' Tankless Water Heater expertise and services in future and will request Sam S specifically.I will be their customer for life. Hats off to professionals at Hot Water Guys' . HIGHLY RECOMMENDED.

P Wood

a year ago

Periodic tankless hot water heater flush. Dan is friendly and professional, as are the office staff. Heaters they installed still work great after 14 years

Madonna Leadon

2 years ago

The appointment was easy to set up. I received emails and text notifications. I was alerted when they were in route. The technician Dan W. was very knowledgeable and quick with his repairs and answered all my questions. The overall service was great from start to finish.

Manoj Shah

5 months ago

Technician comes on time and finished the job with carefully for all connections and cleaning the site

Shasta Pipsair

2 years ago

Top Notch customer service, we went a month without hot water. They were very up front and honest about our tankless water system and the time it was taking to get parts. As soon as they got a new unit in we chose to replace as opposed to waiting on parts that were taking months to come in. They got us on the schedule quickly and replaced everything brand new. So happy we used their services.

Toni Turpin

a year ago

Definitely call the Hot Water Guys! Our tankless water heater stopped working and the tech came out a few hours later and had it fixed within 30 minutes. Fast response and great service.

Matthew Jones

a year ago

Sam was the technician that came out and serviced both of our Raina hot water heaters. He was on time, professional, and did a great job. Highly recommend and will use them on my other house.

susan schorre

6 years ago

Whirlpool order parts dept. rep identified Hot Water Guys as an authorized dealer to replace a water heater gas valve for me. My review is to share my experience with Hot Water Guys, began with Britney answering the phone taking my call for assistance, to their technician, Sam, leaving my property after the valve was installed, an impressive success. The valve replacement appointment was originally scheduled for a Friday morning. When I called Britney to advise the part had arrived from Whirlpool the previous afternoon, although it was after 4:00 pm when she and I spoke, she offered the technician could arrive at my residence within 30 minutes. He did. This type of customer service is rare and Hot Water Guys should be recognized for it. Sam the technician was polite, knowledgeable about the install process he was to perform. He spoke in lay mind terms so I could understand after the valve's install, the maintenance of the valve. He showed me how to clean the filter ring and drain and flushed the heater's line, additional things he did for me. Kudos!

Alice Berry

a year ago

Could not be happier with The Hot Water Guys. Super professional, super honest. Sam gave me exactly the repairs I needed for my older hot water heater (he even found the sneaky second leak I suspected) with zero pressure to do more.I will DEFinitely be using them to install a tankless when I do a remodel in the near future.

Kathy B

2 years ago

I started using Hot Water Guys to repair the ultimate failure of another plumbing company. I wish I had discovered them sooner. They are the most knowledgeable, no BS, trustworthy and experienced plumbers I have ever worked with. I am so glad to be able to depend on a company to treat me fairly and honestly. I literally have never worked with a better group of skilled tradespeople than the folks at Hot Water Guys. Have no doubt, this is your best bet.

jack battle

2 years ago

Brian came to my home, he was on time, and he did a really good job repairing my water heater. He also took the time to talk to me about repair and upkeep. If/when I have another issue I would definitely ask for him to come out and do the work. Thanks Water Heater Guys.
Jack in Pasadena

Truc L

a year ago

Thanks to Sam for his quick and professional job. Just described what was wrong to Customer Service and the next day, Sam came and fixed it in 30 minutes and well done. Recommended to friends and neighbors.

Julie Howie

9 months ago

Dan was great! Cleaned and flushed my tankless water heater and took the extra step to remove the water restricter on the shower head where we had inconsistent flow and temperatures. Very knowledgeable and professional!

My Tran

3 years ago

We called this company to get a quote on a replacement of our old tankless water heater. They came and gave us a very good price on a Rinnai RU model and the best warranty on labor and materials. They installed it the next day and it was done in 5 hours. Hot Water Guys company is packed with professionals from the owner to the staffs. They are very knowledgeable and friendly. We are very happy with the job and will definitely recommend them to our family and friends.

Traci Jones

2 years ago

After a very frustrating experience with another company, Dan from Hot Water Guys came out, looked at our water heater and gave us a very good explanation about our unit and what the issues were. We are extremely pleased with their professionalism and service. Will recommend to friends and call them first for any future problems.

Alanna Klein

2 years ago

After Winter Storm URI, our tankless hot water heater started leaking. We were lucky enough to get appointment and they were able to repair it. Sam was knowledgeable and friendly. He got the job done quickly and we finally got hot water back after a week without hot water. Will definitely use them again

Al Roemershauser

a year ago

Sam was right on time, and did a great job cleaning my tankless Takagi water heater. He knew exactly what he was doing and did it in the first hour he was here. I highly recommend these guys and will absolutely call them if I ever have trouble again. Thanks Sam!

Zac Hunt

4 months ago

Sam is great! Wish all technicians were as knowledgeable and helpful as he is.

Ashley Mims

2 years ago

Sam was awesome and spent a long time making sure my water heater was taken care of. He was super pleasant, very helpful and most importantly - really kind to my pets. I would absolutely recommend him!

Eduardo Estrada

11 months ago

Hot Water Guys are the go to company when looking for a tankless water heater installation. Great service, professional team, quick, clean and quality work.

Rich Schreiber

a year ago

I have never been more pleased with the quality of work by a contractor as I was with Sam. The installation contractor ( a different company) made a number of poor design shortcuts and Sam made it right as well as servicing the tankless water heaters. I highly recommend this company! Thorough and high quality.

Brian Bustoz

2 years ago

This company provides very prompt, friendly, and honest service. I had received quotes from two other plumbing services which wanted to charge outrageous fees to replace a motherboard on my tankless water heater. This company did the service for a great price! I will use them from now on.

Darrel Pelley

2 years ago

Hot water guys installed our tankless heater 5 years ago and it has been problem free. We had a recent problem and they came out same day and serviced our system. Very prompt, quick and non-intrusive.

Troy Payne

2 years ago

Great service! Sam diagnosed a new install issue of 2 Rinnai tankless units that a previous plumbing company installed. Since the original install of 2 months, they didn’t deliver sufficient hot water. Sam with the Hot Water Guys quickly found the issues that the plumbing company failed to install, which included 4 check valves and a reversed hot/cold line at the tankless inputs. These guys know their stuff! Sam diagnosed the issues and returned the next day with proper parts to fix the issues! We are now Hot Water Guy fans and they are the only ones that will be touching our Rannai units! Sam went over and beyond to get our system fixed quickly! Thanks Sam, we appreciate you!!

Karuna

2 years ago

Hot Water Guys were great! They were very responsive to all our inquiries, scheduled installation quickly, and had enough installers come out to do the job fast. I would definitely recommend them. Thanks Hot Water Guys!

Latasha Mcmillion

2 years ago

My hot water heater went out & they came to service it. They were not able to fix it but it was only due to a manufacturer recall. However they were very timely, professional & helpful. The tech was patient & answered all of my questions & explained to me why the new part didn’t work. Again, it was not due to anything they did or didn’t do. This company is HIGHLY RECOMMEND & I will definitely use them again!! Thanks HOT WATER GUYS!

Rachel Morales

2 years ago

From start to finish, working with Hot Water Guys has been a top-notch experience. I called to schedule an appointment in the morning, and they were able to send someone out to my home that same afternoon. They sent a link with the name and photo of the technician, estimated arrival time, job summary, and pricing. I really appreciated having documentation of all of this information before the technician even arrived.Brian W. cleaned, diagnosed, and troubleshooted our Rinnai tankless water heater. He went to each of our water faucets to test the temperature and water pressure. While fidgeting with the shower head in our master bathroom, a small mistake was made and the handheld shower head broke. Brian tried to fix it and when he couldn't he apologized and took responsibility for the mistake. He waived the service fee and bought us a brand new shower head the very next day. Mistakes happen, and Brian displayed complete character and integrity in his work. If you're looking for an honest and professional company to work with, choose Hot Water Guys.

Jagjit Singh

10 months ago

Hot Water Guys are the best. They find quickly what’s wrong with it I’m so happy they fix my water heater. I have no words for them.

Jared Robillard

2 years ago

We used the Hot Water Guys to install a new tankless gas water heater in our attic. They were very professional and knowledgeable about the different models, maintenance required, part availabilities, etc. They were very quick and finished our job within ~3hrs. Their prices seemed very reasonable. All of the employees did wear masks and cleaned up after themselves. The only wrinkle from perfection was that there was a residual gas smell that lasted a few hours after they left. Upon calling the office back and sending an employee back to investigate, we found out that our ball valve was open when they leaked out the gas line and hence the residual smell. Other than that, would 100% recommend them!

John Varkey

a year ago

The Hot Water Guys come through again. Our pilot light would not come back on for our tankless water heater. They were able to come out and fix it Unfortunately, they could not come out for 3 days but we trust them for their professionalism and service and wouldn’t want to go elsewhere. Highly recommend!

Meagan Twomey

3 years ago

Quick service. They were able to diagnose the issues with our hot water heater, give us options, and complete the work within a tight schedule. All the plumbers we came in contact with were friendly and professional.

Reg Murray

a year ago

I had a tankless water heater installed. The salesperson was great as well as the installation crew. Very professional. Prices were very competitive. Finished product looks great. Highly recommended!

momof3

2 years ago

A big shout out to Hot Water Guys for fixing my son's tankless water heater. We thought his water heater was ruined after the freeze. We were expecting to have to replace it. Hot Water Guys came today and told him it was just a part that needed to be replaced. $160 was his total cost!! That included labor and supplies. With all the talk of companies over charging their customers, it's so nice to see a company that is honest with integrity. Well worth the wait to have them come out.

Ian Hlavacek

2 years ago

I've got 2 tankless water heaters at 2 houses, and I don't trust anybody else to work on them. Hot Water Guys are the best! One of the units froze during the winter storm, and they got out there in just a few days to replace it. Now I'm back in good shape. Thanks!

Jennifer Schmidt

5 months ago

Very knowledgeable & helpful. Dan was very nice, too. Highly recommend.

Greg van Rozenburg

a year ago

These guys are the real deal. I've had another plumber coming out on two different occasions and they never could figure out the issue. Hot Water Guys figured it out within minutes of their arrival. Wish I had called them first. Actually wish I would have had them install the unit to begin with!Save yourselves from all the headache and wasted time i had to deal with and hire Hot Water Guys to do any installation, maintenance or repair on your water heater. No need to look anywhere else.Update 9/7/2021Excellent service doing annual maintenance on my tankless water heater.

Helen

6 months ago

Very skilled in his field. Great job. No haste straight to work. Sam. S did a fantastic job

Eugene Roberts

a year ago

Very pleased! They keep you updated on their arrival. Very pleasant Tech. Dan. Super professional and knowledgeable! Went the extra mile to get the work done right the first time!! Would highly recommend these folks!!

Stephen Aslett

2 years ago

Amazing company. Water heaters were malfunctioning. Called and had a tech out within an hour. Problem was diagnosed and repairs made within another two hours. Phenomenal and unbelievable service. Probably the best experience I’ve ever had with a repair company. Would absolutely use again.

Zoe Cornelius

2 years ago

Brian just came out for some maintenance on our water heater. He was extremely professional and knowledgeable. He was polite, right on time. and took the time to clearly explain what he was working on. I would definitely recommend!

Eric & Erika Caballero

2 years ago

Courteous professionals, clean work, explained everything before and after installation. They also showed me the finished product and explained what I might need to know if I want to change settings, etc. They worked faster than I expected and installation was immaculate. Notwithstanding any issues with the equipment in the near future, I would definitely recommend this team.

Ben Stanton

a year ago

From install to annual maintenance, Hot Water Guys always offers great service at a fair price. They are the only guys in town (that I have found) that truly understand how to install and work on tankless systems in Houston.

Yvonne Hanks

6 months ago

Hot Water Guys installed our Rinnai tankless water heater two years ago. They contacted us recently to recommend a flush and check. We now understand that preventive maintenance is important if you would like your tankless to last for many years. These guys know what they are doing and we trust their expertise. We can highly recommend this Company.

Tom Jefferson

5 months ago

Got right to the issue and replaced the control value in 30 mins. Great to deal with someone who knows what he is doing.

Susan Walton

2 years ago

Hot Water Guys are a very efficient company! I had a problem yesterday and they were there by the afternoon to look at it. It required someone coming out to look at my roof which they came the very next day in the rain and fixed the problem immediately! I highly recommend this company as they do great work and are very pleasant to work with! They also showed great respect as they all wore facemasks! Thank you Hit Water Guys!

Jessica Shea Cook

2 years ago

My plumber referred Hot Water Guys to me because he is not too experienced with tankless units. Hot Water Guys tech, Brian, was very professional and knowledgeable. He was able to resolve a leak from our Rinnai tankless water heater. Called the manufacturer to order a new heat exchanger for us, which was covered under warranty. Even though the part took a few days to come in due the holidays and pandemic, Brian came back to install the new heat exchanger and educate us on tankless water heater maintenance that we had no knowledge about. The office staff are friendly and on top of it too. Great customer service, honest, and reputable work. I will continue to use them and refer the company. If you're looking for tankless unit repair or install, I definitely recommend Hot Water Guys!

Amy Corbitt

a year ago

Hot Water Guys serviced my tankless water heater for routine maintenance. Unfortunately, we had an issue with our hot water shortly afterwards. After trying different things, Hot Water Guys came out two more times to help remedy the problem. They always responded to my requests and we finally found the issue which they corrected for us. I would recommend them for anyone needing maintenance or repair.

Melissa Bryant

2 years ago

I purchased a tankless heater and the whole process was easy and efficient. My installers, Jake and Chase, were very nice young men, professional, polite, and knowledgeable. I was impressed with the installation. I am looking forward to the Rinnai unit. I owned a Navien in my previous home and it was nothing but trouble!

John McBride

2 years ago

Office staff (Kerry) and service technician (Brian) were responsive, knowledgeable, very personal and courteous. Brian completed an annual maintenance service and inspection on our tankless water heating system. The service was done professionally, thoroughly and time efficiently. He was on time, texted before he arrived and took pride in the work he completed.I certainly recommend Hot Water Guys for tankless service; you will not be disappointed.

Janet Jewitt

2 years ago

We had the 40gallon tank in our attic replaced with a tankless water heater. The team arrived early, were very professional and efficient, finished the work in under 3 hours. We are pleased with the results.

David Singleton

5 months ago

Seamless from start to finish.Very Professional service. Quick response and on time. Yay!

Christina Fojas

a year ago

Sam is fantastic. He is punctual, professional, and very knowledgeable. We used Hot Water Guys based on high recommendation from neighbors and we are glad we did. Problem with our ancient tankless solved :)

Elizabeth Kolodziej

2 years ago

They were great! Pleasant and professional on the phone and in person, and very helpful with managing the warranty on my water heater. Got the issue diagnosed and finished up quickly, and wore a mask!

Rishi Ravani

5 years ago

So Glad I called them! The gas valve went out on one of the heaters and it was under warranty. They came out and had it replaced. Their technician (Sam Smith) is Awesome, he not only fixed what needed to be fixed, but also fixed a small gas leak on my second heater.Really glad I called them, they are highly recommended by me!!!

Jolynne Black

5 months ago

Wonderful, prompt, professional service from the office staff, the salesman, and the installation team!

Bryn Wolfe

2 years ago

Sam S did an excellent job of cleaning my tankless water heater and verifying that the system was fully functional, including cleaning out the heat exchanger and exhaust fan, which had dead bugs in it. Definitely worth the price.

Kirk Peterzen

2 years ago

Hot Water Guys are the best! I had a problem and called another company before I knew about the Hot Water Guys. When the technician arrived he could not answer my questions about the error codes on the unit I was having problems with, just wanted to sell me a new unit. I called Hot Water Guys and Sam came out and found I was having problems with the venting on and through the roof and he scheduled repairs for the following day. Problem fixed, and very reasonably charged. I also used them when my mothers tankless heater went out and Tom came out, looked at the unit and sold me a new unit well below market value. I won't ever use anyone else. It is nice that all their employees are very professional and only sell and service tankless water heaters. I will be only calling Hot Water Guys for my hot water needs.

Lisa Laughman

6 months ago

Professional, knowledgeable, and on time for the appointment. Love doing business with these guys. The best!

Louise Levien

2 years ago

They came during the 2 hour window (texted when on the way) and repaired our water heater quickly and professionally. Dan is great and I will definitely call them again when we have an issue.

Valerie Harrison

8 months ago

From start to finish The Hot Water Guys were informative and professional. I would recommend this company to friends and family.

Olga Garza

2 years ago

Have a tankless water heater installed by another vendor. Started having problems less than a year after installation. Installer unable to resolve the issue. Called this vendor since they specialize in tankless units. Technician Brian came and solved the hot water and rumbling noise issues. He got to the source of the problem. Very knowledgeable, professional and explained the problem in layman's terms.We'll definitely use this company again and recommend them to others.

Nykol Rodriguez

a year ago

Second year in a row that I have used them to service my tankless water heater. Yearly flushing. I requested Brian W. to come back this year and he always is on time, professional, and trust worthy. Thanks again!

Gabriella Ramirez

a year ago

Brock was very efficient in replacing our gas element on the water heater. He explained the process and even told me how to drain the water heater to help push out the sediment.

John Villarreal

4 years ago

I had a very good experience with this company. Dave D. Was the guy that came and looked at the job and gave me my initial estimate and told Me what all was going to take place with the installation. He was very polite and proffessional. Everything he said they would do, they did. The service guys were unparalleled and were very attentive to my needs. The end result is that I now have unlimited hot water and we can run both showers at he same time and always have hot water. I highly recommend this product! When you call for appointment ask for Dave to be your rep.John V.

Roy Piansay

a year ago

Mr. Brock J came and fixed my defective water heater promptly. I was unaware that the warranty company sent me a different/incorrect replacement part. Nevertheless, Mr. Brock J. was prepared enough to have the proper part with him. Thanks to Mr Brock J and The Hot Water Guys.

Norma Reyes

4 months ago

The tech was very polite and explain everything along the way.

Joycelyn Azeez

2 years ago

I want to say thank I was extremely satisfied with the service that Sam provided. He provided excellent customer service and answered all of my questions. I definitely would recommend this company if you need service on your hot water heater.

Daniel Sanchez

2 years ago

Their quote was very reasonable and in-line with other bids. I had them replace a 50-gal water heater with a Rinnai tankless model in my attic. I was impressed by their professionalism. They obviously know and love their product, and EVERYTHING is in writing. They did what they said they were gonna do, charged what they said they were gonna charge, and did everything (including roofwork and electric work) in under 3 hours. Definitely recommended.

Troy Payne

6 months ago

Tankless hot water flush.
Very satisfied with this company! Excellent and professional service!

Sam Hopkins

a year ago

Sam was fantastic. Caring, detailed and offer service above and beyond the requirements. He fixed v rating pipes that had nothing to do with their heater.

Olia Palmer

9 months ago

The Hot Water Guys check and clean/de-scale our tankless heater every year. We’re very happy with the company.

Philip Potter

2 years ago

Great experience with Hot Water Guys. Would highly recommend. Efficient, timely, took the time to talk to me and explain everything, and helped fix some flow issues that we had been having. Throughly recommend them and will be using them again in the future.

Bris Gannett

a year ago

Brock J was excellent. Understood the problem, did the necessary work on my tankless water heater and answered all questions. Very professional . Thanks for the great service.

Julie Monte

2 years ago

The guys who showed up were punctual. Polite and professional. They walked me through every step of their process. When a couple hiccups occurred replacing my old tankless system. The additional work needed was explained simply and the additional cost to the bill was negligible. After having a couple big name companies quote me for the same work, it was a very pleasant surprise to see the final bill come in half of what others wanted to charge.I will continue to reccomend Hot Water Guys.

Joel Hamilton

6 years ago

I first called John Moore when my gas control valve went out, and instead of fixing it they charged me a trip charge and spent the whole time trying to sell me a new $3K water heater. I went to the water heater manufacturing website and found the Hot Water Guys listed as a service provider. I called them up they came out the next day and fixed my gas control valve under warranty just $165 for labor. They also checked out my water heater and told me it was just fine and there was no reason for me to replace the tank. I was very impressed with my experience with Hot Water Guys, its hard to know who to trust, but I would recommend these guys to anyone. And, someday when my tank does go out they will be the first company I call.

Dar LaV

a year ago

Service tech Mr. Dan came and performed all the necessary analysis/diagnostic to determine the cause of the hot water heater not staying lit and variable water pressure throughout the house. Thanks Hot Water Guys
DL

Lauren Reavis

4 years ago

The Hot Water Guys service team is super professional, hard workers and very efficient! Price is reasonable and they work hard to get the job done right the first time! Office staff is friendly and knowledgeable and the service tech seemed to care about our issue. Thanks HWG!!

Julie Knapp

a year ago

This was probably the first time that someone correctly estimated the time it took to repair/replace something at our house. The whole crew worked together and communicated with me and was respectful and professional along the way. Great experience!

Michele B

8 years ago

I have had these guys out to service my Bosch Aquastars twice now. The first time, years ago, the tech was more than helpful and gave us great maintenance tips. This last time, has not gone as smoothly, but I believe it is due to the age of the unit. They have been on time and efficient in service.

Ashok Patel

2 years ago

Its only 11month old A O Smith boiler.not working call hot water guys. Work is not finish yet. Waiting to Replace the Gas valves.. Sam is. A very nice guy. Work hard to get done.. lets hope it will fix on Monday or Tuesday. And if not Might they replace the whole boiler. Its under Warranty.

Windy Padilla

2 years ago

Dan came over between the time frame. Repaired my heater in a very quick and efficient manner. He was friendly and very helpful. And he very professional.

Larry Hubbard

4 years ago

The Hot Water Guys installed a Rinnai tankless water heater in our house last week. We have never had a better plumbing experience. The crew of three were very courteous and professional. The installation is exceptionally neat. They left not a speck of debris in our house. We highly recommend this company.

Danford Dennis

2 years ago

My newly installed tankless system stopped working and was flashing a code 17 (contact tech support). I called the Hot Water Guys and they scheduled a same say appointment. Brian showed up on time and was very professional, he had my hot water up and running in about 45 min. These guys know tankless hot water heaters inside and out! I would highly recommend them for your next service or tankless install.

Ruchira Paul

a year ago

We made the right decision to go with Hot Water Guys for the installation of a tankless water heater in our home. The response from Amy who answered the phone was quick and she set up a visit by the sales rep within a short period. Geoff Jackson, the sales rep gave us a detailed description of the Rennai water heater. He answered all our questions regarding warranty, performance and maintenance. He evaluated our water usage needs and recommended the right model. Jake and Chase, the two installers arrived on time on the day of the installation, finished the job professionally and hauled away the old water tanks. Jake later showed us the picture of the installed tankless heater and checked all the faucets in the house for temperature and water flow. We are very happy with the work, the friendly and courteous interactions we had with all the employes and also the decision to change to a smaller, more streamlined system for the hot water supply. I would recommend Hot Water Guys to anyone who is considering changing over to a tankless water heater.

Kristy Greenwood

2 years ago

They fixed everything that was installed incorrectly by someone else prior to me owning the house. Half the cost of another plumber's quote! COVID aware and nice people too. Thanks Hot Water Guys!

trixie2787

2 years ago

Hot Water Guys replaced my traditional water heater with a tankless option. The pricing was reasonable; services were comprehensive, efficient and professional. Definitely recommend.

Chris To

a year ago

Lauren, the receptionist , is rude, non-patient, speaks over you, speaks too fast, and thinks she knows everything. Had them service my Rinnai two months ago. They cleaned it and said everything is fine. Now they are gonna charge me again for coming out because my Rinnai is acting up again like before. Two months , really ?? Be careful with these “guys”, they only give one month warranty on their work !! Yikes !!It wouldn’t be half as irritating , but I had to deal with Lauren over the phone , the poster child for a rude, know it all “Karen”, who acts like she owns the place, and it would be even worse if she does, because an “owner”, would never speak to a returning customer this way.She threatened to refuse me service because she thinks I spoke over her on the phone and that she “ can’t send a technician into a hostile environment “ , Really ?? Ridiculous !!

Marc Schindler

7 months ago

Repaired my tankless water heater and replaced motherboard and fan. Good job.

Michael Harris

2 years ago

The job was to do routine planned maintenance on my tankless water heater, of which they installed. The job done by Brian was excellent while I watched and asked questions. I will continue to use Hot Water Guys for all my needs around the tankless water heater.

Ross Wehman

a year ago

Hot Water Guys repaired my tankless water heater for a fraction of the cost after Abacus told me they couldn't find the parts for it and I needed a new one. Thanks Hot Water Guys, you have earned my future business!

Herlinda Martinez

10 months ago

Called this morning for a quote and was pleasantly surprised on all the benefits the tankless comes with. Thanks Veronica for all the information, definitely something we will be considering.

H Ng

a year ago

Tankless water heater looks great. Tarps were put down. Clean up after job was done. I took one star off because one of the guy broke a floor standing fan while removing the old water heater.

Liang Russell

2 years ago

Sam diagnosed and fixed my tankless water heater issue within 30 mins of arrival, and left me with some very valuable tips on how to keep the machine running smoother and longer. I will definitely hire them again.

Jeff Mansoor

2 years ago

They installed a tankless water heater in my home. Didn’t try to up-sell me to a larger model which I asked about. They arrived on time, proceeded to work quickly and efficiently. Water was out for about hour and half. Great job guys, thanks!

Russell McKinney

2 years ago

We had our Rinnai tankless water heater serviced. Sam was very professional and explained what he was doing. On time,professional, no mess. Well done.

Carol Terrett

2 years ago

Tankless Hot Water Heater Maintenance:Excellent, professional service.Prompt responses.Timely advance notices: 1. Appointment reminder @.Technician is on his way.Courteous technician.Receipt emailed within minutes of payment..

killian gilbert-smith

2 years ago

We have been having issues with our tankless water heaters (another plumber had told us it was fine). He was able to pinpoint it to the low gas pressure in the house and that we needed a new regulator from Centerpoint. This solved many problems for us - not just the water heater.

Linda Crone

2 years ago

Tankless water heater needed to be revented. The repairmen were excellent and very courteous. The office staff was very helpful even during the stressful times of the Texas freeze. They were all top drawer!

Maggie Brown

7 months ago

Dan is great!!! He flushed my tankless (much overdue) and swapped out a part (that they had in stock) and it’s good as new! Highly recommend!

Mary Egert

a year ago

Appointment made with ease, notice of service person and arrival time, on time service, knowledgeable service staff who explained problem and solution, very reasonable service charge. And, step needed to prevent the same problem in the future.

Neal Clayton

3 years ago

The Hot Water Guys are great. Installed our Rennai tankless one year ago and this was our first service. Showed up right on time and texted me when he was on the way. Highly recommend for tankless installation and service. If you have or want a tankless, consider these folks for sure. Tankless is all they do!

Michelle Diaz

2 years ago

Hot Water Guys were great from the initial call to schedule service to answering questions and performing maintenance service for our Rinnai rl94i water heater. They even offered to sign us up for the Rinnai warranty taking one more thing off our plates. I am so thankful we called them. We found them on the Rinnai website and were our second opinion call. I wish I would’ve called them first but am so thankful they are partnered with Rinnai and were honest with us. Turns out our water heater was fine and just needed a service call. Like I said - they will have our business for water heaters going forward! Also very reasonably priced!

Matt

3 years ago

I'll start with the fact that I am an engineer and I am admittedly hard to please. I want it done at a reasonable price but I expect quality. I also study and want very specific things (specific brands, recirculation system, location, etc.). The Hot Water Guys did not disappoint in either aspect.I was having my house re-piped so I used this as the opportunity to remove my aged, tanked water heater from inside of the house and replace it with a tankless located in the garage. This required a 50 foot gas-line to be run and multiple visits to stage each installation (gas line and heater, then repipe, then water heater hookup and testing, etc.). Due to the distance of the garage to the kitchen and guest bathroom I also wanted a recirculation loop installed.I received 4 bids to do this job. The Hot Water Guys were not the cheapest but they were very close and were competitive with 3 out of 4. Here’s why I went with HWG vs the cheapest: This is HWGs specialty, the pricing was within 5% of the others, they are a certified Rinnai installer and this was the brand I wanted and they recommended and finally I could tell they were very knowledgeable when Tom, the owner, came out and discussed options and installation with me. I did not get the same impression of knowledge from the others and they were pushing a brand I didn’t want.On the first day of the job (gas line and heater install) I was very impressed with the crew (Edgar, Andrew and Chase). They were polite and paid attention to the little details that most people may have never even noticed. For example, when running the new gas line they installed an isolation valve and an extra tee that was plugged off. While most would not have thought of or taken this extra step, and most home owners would not have noticed, I now have the ability to isolate that section of the gas line and run a drop to my dryer without taking the entire gas system out of service and taking it apart. These little things matter and become big things/big costs in the future and I appreciate this kind of thinking and diligence which never crossed my mind.I was very impressed with Edgar the lead plumber. Again little things like aligning all of the piping in one plane made everything look very nice in the garage. In fact, after the re-pipe guys hooked up to the lines I asked if HWGs would let Edgar come back out to clean up their work. This wasn’t their responsibility to do but Tom accommodated my request and gave me a reasonable price to rework the re-pipe company’s mess. I was very pleased when he was done.I’m very pleased with the results. The recirc logic pump is now set up to turn on every 30 minutes and warm up the hot water line through the house. Once the heater detects that the temperature is 15 degrees less than the set point it turns off. This provides nearly instant hot/warm water at every faucet. I also added a wireless receptacle so I can set a schedule to turn it on/off during certain times of the day. Alternatively I can turn if on/off from anywhere with cell/wireless access.You will not come across a better, more diligent company than this. They are top notch and if you are in the market for a tankless heater I wouldn’t go anywhere else. Highly, highly recommend.

Curtis Ardoin

3 years ago

As a Certified Professional Home Inspector, I have reviewed multiple installations by Jake and his partner Chase with the Hot Water Guys. These guys do things right. I wish home builders and other installers would be as thorough as they are. I highly recommend the Hot Water Guys.

J Walne

2 years ago

Service man was pleasant and knowledgeable. But the first repair didn't correct the problem. He came back and replaced the pilot assembly and hopefully we won't have any more cold showers. I didn't like that I had to pay $35 travel when I am in the greater houston area. But I was ok with it. But the second $35 charge was a but much since it wasn't repaired the first time.

Joe Watson

2 years ago

Their service fees are highly uncompetitive. They charged me$145 to tell me my heater board was damaged by electricity but I pretty much knew that because it was struck by lightning. Too many companies offer free diagnosis. I called a second company who came out, diagnosed it was just the board and their total Labor fee to diagnose the problem and replace the board was about the same as they charged just to diagnose the problem. They would not guarantee that board replacement would solve the problem and were essentially trying to sell me a new system. I would never consider using these guys again. There are good companies hungry for work and these guys think they are entitled to charge outrageous fees. There are much better options out there.

virginia ellis

8 years ago

These guys are the best! They were HONEST, on time and over the top nice. When it turned out that my hot water heater only needed the reset button reset, Dan did so AND did not charge me at all. I will definitely call them again in the future!

william murphy

9 months ago

Unlike cable companies, these folks showed up on time :)
They were professional and communicated the problem and when they would be able to fix/finish the repair.
I would use them again!

Jeremy Sokol

2 years ago

First class service and experience. I really appreciated the level of detail the team took with me to explain everything and answered all my questions. They did a fantastic job on a tankless water heater install.

JOHN RITTER

5 years ago

I have had 5 separate water heaters installed by Hot Water Guys for properties I have owned (both in Galveston and in Houston Heights), and I cannot recommend a more professional and courteous group than these folks. They showed up on time, did the work according to spec and per estimate, and cleaned up the worksite like they had never been there (except to leave me awesome water heaters)! I trust them well enough to have them install one for my daughter as her house-warming gift!! If you use someone else, you are making a mistake. Kenny and Tom (and crew) ROCK!!!

Bob Heintz

a year ago

Very professional service to replace two legacy tankless hot water heaters with new ones.
Timely arrival for appointment and completed the job as promised.

Anne Field

2 years ago

Hot Water Guys did an outstanding job, from communication on estimated time of arrival.
Sam was thorough, very knowledgeable on our Rennai System, to include calling the Water Heater company itself for the part needed for our system.

Harry Engelhardt

a year ago

Hot water Guys are very good, do very good work, They installed my system and today did some preventive maintenance. Great job!

Lisa Thistlethwaite

5 years ago

After close to $700 and two trips by the same tech in 6 weeks now it has been diagnosed that our tankless water heater is defective. The owner wants another $1000. To fix it correctly. Thankfully one of the young ladies is offering all the help she can but to my knowledge the owner does not stand behind his company or his incompetent technician.

Erete Ebong

a year ago

Technician was very professional and very friendly!! Knew what to do and went straight at it. Didn’t waste time scaring us like others did. Awesome experience.

The Pikachu And galade ex

a year ago

Excuse the name, my youngest changed my google name. What can I say they were very professional, on time and kept communication. Tech was respectful and profesional . Was very impressed with there notifications thru text messages on arrival times. Thank you guys for your awesome work.

Toni Haynes

2 years ago

The technician was very knowledgeable and professional. He explained clearly everything that was going on while diagnosing. Pricing was very reasonable. We will definitely use this company again. #Satisfied

Peter J. Petkas

2 years ago

My wife called and described the problem in detail. The technician came for 10 minutes and diadgnosed the problem we had diagnosed and said he would have to return with the part which he did not have with him. I paid him $145 for the diagnosis. He returned in a couple of days with the part and charged by wife $100 for the return visit plus $166 for the part. In the 7 or 8 houses my wife and I have owned over 40 years we have dealt with dozens of repair people who have learned that they needed a part to complete a job. NEVER have we been charged for both the return trip. AVOID THESE PEOPLE. THERE ARE AT LEAST 2 OTHERS TANK-LESS WATER HEATER PEOPLE IN THE HOUSTON AREA. They responded with a pack of lies. AVOID THEM AT ALL COSTS. Cheats and liars to boot.

Kathy M

a year ago

Sam was here to do maintenance on the tankless water heater. He was very professional and detailed in his work. Took time to explain everything to me.

cynthia mckinney

a year ago

Sam was friendly, efficient and did a great job. He did a yearly flushing of my tankless hot water heater. I will continue to use them.

Marshall

5 years ago

Had a tankless water heater installed by the Hot Water Guys today. They were recommended by my plumber. The installers (Edgar, Chase, and Jaze) were very professional. They protected my floors and cleaned up after the installation. They explained the what, the how, and the when regarding the system. They stated that their company only installed tankless water heater. I highly recommend this company.

Gg Gibson

3 years ago

Technician was very friendly and explained everything that he was doing and recommend winter care that I wouldnt have known to do for our tankless water heater. I will highly reccomend and use them for all service/repairs.

William K Smith

2 years ago

Sam, with Hot Water Guys, did an exceptional job completely flushing out our Tankless Hot Water Hearer, in our upstairs attic. He removed all the Special Alkaline Rocks at the bottom of our Tankless Hot Water Heater. He Replaced the old Alkaline Rocks with a new Bed of Alkaline Rocks. These Rocks absorb The Acid that is located in all Water that is Heated in Homes using Tankless Hot Water Systems. This maintenance is definitely required every fifteen to eighteen months so that the excess Acid Does Not Eat into and weaken or destroy the structural integrity of the plumbing pipes in Your Home. Sam also Descaled various components and piping inside The Tankless Hot Water Unit itself. This took Him the better part of one and one-half Hours to complete. A very thorough job on an extremely important Home Appliance. I would recommend Sam and Hot Water Guys to anyone who requires that either Their Tankless Hot Water Heater or other Gas Hot Water Heaters, require either General Maintenance or Repairs. Thanks So Much, Sam and Hot Water Guys for doing Your Usual Excellent Job! I have Hot Water Guys on my Computer and Manual Calendar for Future Hot Water Service or other Plumbing Work as Required!

Nina Yao

5 years ago

If you live in the greater Houston area and have water heater problems, Hot Water Guys would be your ideal choice. I hired them to fix my water heatertoday. They sent Brian to my house within a few hours, and he did a superb job. I'm deeply gratified.

Kenneth S Hodge, Sr

2 years ago

Hot Water Guys came to service our Rinnai Tankless warer heater. I'm pleased with them being on time and their professionalism. I will recommend them to anyone. Keep up the good work!

Dave Debiaso

4 years ago

Great company with great people with a very professional attitude. Professional and up to code installs by licensed plumbers. I highly recommend this company if you want your tankless water heater to be done right the first time.

Greg Cruthirds

2 years ago

Great job! Dan arrived at the scheduled time, had the parts on hand and had our hot water restored in 40 minutes. Way to go Hot Water Guys!

Colleen Moore

4 months ago

Excellent service and expertise. Have used them for many years. This was a totally painless and efficient installation.

Ana Howard

3 years ago

Sam notified me of his ETA. Showed up as scheduled and performed a clean and efficient job. Our tankless needed a heavy duty maintenance and Sam did a wonderful job. Thanks Sam. Will definitely recommend.

Janell Kelleher

5 months ago

Wonderful technician with great experience. Polite and knowledgeable

Rino Kalathil

2 years ago

Needed to refurb or replace our 10 year old tankless water heater. Brian from the Hot Water Guys was able to come out with the parts and do a refurb which saved us thousands of dollars and it works great. Great team. The only one to call for hot water heaters. Thanks!

David

4 months ago

Very professional and courteous technician answered all my questions

Jon Stern

7 months ago

Sam was experienced, knowledgeable, professional, courteous and very cooperative. He explained exactly what was wrong and fixed it to perfection. I would recommend Sam and this company without reservation.

Pam Andrews

a year ago

Sam was exactly what all the reviews say about him. Professional, knowledgeable, pleasant and kind . I will refer all my friends to HOT WATER GUYS!!!

Gordon Wingate

a year ago

Solved a problem the plumber couldn’t and saved me unnecessarily replacing my tankless water heater. Will definitely call them for any tankless water heater work!

Jan Ritchey

a year ago

I had no hot water and they cleaned the sensor and flushed the system. I used these guys to install the Rinnai tankless hot water system in the first place in 2017.

Omari Dawson

2 years ago

The error code on my unit that was presented to me didn’t reveal the exact problem. The Hot Water Guys technician was able to diagnose and fix my Navien tankless water heater by replacing a part.

Laura Brady

2 years ago

Had my 13 year old water heater repaired and running again in under an hour. Very easy to schedule and on time. Will definitely call them again.

P A

2 years ago

I asked to speak to the tech who performed the services at my rental propery. They refused to have him contact me directly, even though they did not perform the requested services due to other issues. I dont mind the change in order but basic communication was lacking. I would not use them again for any future plumbing needs.

Kristin Silliman

3 years ago

Great! Brian was on time (early actually), efficient, finished within an hour, very friendly and now we have hot water again! Highly recommend. Lauren (who answers the phone) is also amazing, knows what she is talking about, and gives very accurate quotes. Thank you guys!

Jan Huff

4 months ago

Brock came and repaired what Dan did wrong. Brock took the time to do it right.

HEINS CONTRERAS

10 months ago

On the dispatch office (Veronica) was so professional, Sam S. Repair the water heater without any problem. Thank Y’all..!!

Jim Pauloski

3 years ago

I highly recommend Hot Water Guys. Technician just completed periodic maintenance and cleaning of the unit. Everything - from being contacted to make the appointment through paying the bill - was professional and efficient. Thank you.

Micheal Bizaillion

a year ago

Brock was my repair guy. He fixed my water heater faster than anybody else could And I feel like it's actually fixed this time. Hopefully you get brock

artie chun

2 years ago

Hot Water Guys came out for our 2 year maintenance on the Renai tankless hot water heater.
System flushed, checked for leaks and valves set back in operating mode, done.
Thanks guys. Love our unit.

Jim S

2 years ago

Dan was on time, professional and explained everything. Very good service. Only thing that was odd is that they have never offered maintenance service or flushing the system every year as the manufacturer recommends.

Spark Monkey

a year ago

Brandon is a model employee and he went above & beyond with courtesy and effort. We hope to see him again next year.

John John

4 years ago

May be the best experience I've ever had with any contractor I've ever dealt with. I had to decide whether to replace a bad hot water heater tank (just 3 yrs old) or go with a tankless system. Met with several plumbers to enquire about the pros and cons of the two different systems. After meeting with Hot Water Guys (and a lot of research), I chose to go with a tankless system. And so glad I did! From beginning to end, these guys were polite, knowledgable, and completely professional. If you're considering a tankless system, then these guys are defenately the way to go! My wife and I couldn't be happier with the results and we've only had the system for minutes!

Ron Lutz

2 years ago

Provided very useful information for future service and new features. They will sent up a reminder for future service and helped understanding the options in programming the controller. Provided good advice on some optional equipment that I was considering

Phil Davis

7 months ago

Very knowledgeable and efficient. These guys are great! Definitely will recommend.

sam reed

4 years ago

I use a tank-less water heater installed by Hot Water Guys every day and love it. They have a very friendly and professional staff and they seemed to go out of there way to help me and were happy to do so. Highly recommend.

Tracy Ning

4 years ago

They come in and charge us almost $400 but cannot even diagnose the hot water problem correctly and told us there is city plumb line problem. we have to call another master plumber to identify which parts need to switch and get it fixed.The office person is very rude said we have to pay for even just for the trip of $400. They have no expertise in this line of business at all. If you couldn't identify correct parts, DO NOT BLAME on city plumbing line.---Comments on owner: Your wrong diagnose of City Plumbing line problem cost our hotel 3 weeks of on and off HOT WATER with complaints from our guests with refunds of their stay. We have to get other master plumber with correct diagnose and switched a correct parts and magically, it has been fixed with no issue ever since. I guess your company need to look into maybe stick with residential Boiler system???

Kimberly Brand

2 years ago

They came for a warranty repair on my hot water heater technician was professional prompt polite and most informative!! Highly recommend this company from the customer service all the way down to the technician

Earl Francis

2 years ago

In mid May Tom and the team from Hot Water Guys in Houston replaced two aging hot water tank systems with one brand new Navien tankless unit in our home. We are extremely pleased with the results of the installation. Both old tanks were removed from our attic and disposed of without any damage to the flooring or drywall. Tom quoted accurately and he and his team performed above and beyond in our opinion.Many thanks!Earl F.

Brenda Witte

10 months ago

Sam did an outstanding job. No more leaks and he dried up all of the water that leaked in the drain pan.

Monica R

10 months ago

Sam came and out to service our water heater, he was very informative, knowledgeable and professional.

Victor Onwumere

a year ago

Excellent job.
Professional in their service delivery. I highly recommend their company.
Give them a rating of 99 percent.

Peggy Martin

2 years ago

The Hot Water guys installed my tankless water heater 8 years ago. When my unit needed servicing they were knowledgeable and took care of me! Yay for the hot water guys!

Jenny Schnitzer

4 months ago

Brock was friendly, efficient and professional! Fixed the problem!

Cecilia Suaznábar

2 years ago

Excellent service. From scheduling the appointment, to the service provided and payment. They notified us when the technician was going to arrive via text, the technician showed up on time, was very competent and delivered as promised. No surprises.

Travis P

2 years ago

The builder for our house, Gerring Homes, did not do this part of the house correctly when they built it. Dan from the Hot Water Guys came out promptly, figured out the problem and resolved the issue. Great work! Thanks

Robert Starkey

7 years ago

I had a defective Honeywell Gas Valve replaced by the Hot Water Guys under warranty from State Water Heaters on Oct 1. After the installation repair, my wife occasionally noticed the smell of the sulfur from the natural gas when she goes in the garage. On Oct 19 morning I was overwhelmed with the smell as I left for work. I did the soapy water test on all the connections around the water heater. The brass fitting that connects the pilot tubing to the Honeywell controller was loose. It took a 1/4 turn to tighten it. I contacted the Hot Water Guys asking for a partial refund. They have refunded the total cost of the service call and have made an adjustment to their employee roster.

Richard Crishock

2 years ago

The Guys were very professional. They were on time, and completely done in 2.5 hours. They were clean and hauled our old water heater away without any hiccups. Thanks, Guys!

Charlie Walton

a year ago

Technician Dan did a great job flushing my Tankless water heater. Quick and efficient.

Hunter Moliver

6 years ago

We had some trouble with our tankless water heater this week, and they came out the next day, showed up early to the service window, and completed the work in a timely manner for a reasonable price. Highly recommended.

C K

a year ago

Had a non-routine problem with my tankless water heater. They were able to identify and fix the problem. All good now.

The Haddocks

2 years ago

Excellent, knowledgeable technician (Brian) was thorough with maintenance and answered all my questions. We will definitely use the Hot Water Guys again.

James Byrd

2 years ago

They fixed my water heater and the technician, Doug, was professional. However, I couldn't get an appt for 3 wks and had no hot water for that time period

Kim Ritter

3 years ago

I have used these guys over and over. We had three properties in Galveston and one in Clear Lake where we had tankless water heaters installed years ago. when we moved up to Houston, we had them install them in my studio, house, my son's house and my mother's house. It is a great space saver to get rid of the old huge hot wanter heats with the tanks. And great to have when you need a constant amount of hot water (like holidays) They recently repiped our home and our son's home. Wow! Much better water pressure and better quality of water coming out of the pipes.

Louis Evans

10 months ago

They cleaned my tankless water heater. In and out in under an hour, went fine with no issues.

G G2

2 years ago

They did a water tank flush of a 50 gallon eleven-year-old 40000 BTU tank. Brian was our tech and he was fantastic very knowledgeable

Cherie Blunt

4 years ago

I was told that a tankless would require less space in my tight attic than my 2 water heaters, so after saving for a year and upgrading to give me more attic space, I find the installer put the the tankless and drain lines in the perfect spots to make all the extra space unusable. I was also told that the Rinnai would monitor itself for leaks and notify me - there is no pan leak detector provided connected to the system. I will have to use my old school liquid alarms for the pan. I was also told by Rinnai on 10/9/18 that the app has been updated and the only reason for the bad rating is that they are based on an old firmware / module /app developer issue... not the case. I can connect to the system but chaning the temp on my app doesn't change the temp on the water heater. There is also no way to change the recirc. pump on the heater itself- you must use the faulty app. In the 2 hours since it was installed, I have already started regretting my decision to install a tech-friendly space-saving, less risk of leaks, water heater - The Rinnai installed by Hot Water Guys is anything but.

Boaz Blake

5 months ago

Needed a hot water tank maintenance. Brian from HWG was very professional, took the time to explain and show me what components were causing the issue and how he planned on fixing it.

Cat Garcia

2 years ago

I've had my tankless water heater for two years and have been very happy with it. They were very informative and helped us pick the best one for our needs.

Eric Hernandez

a year ago

Had no hot water for 5 days. Big headache. Call them they came out the same day and solved the issue for me. Would recommend!

Bob Frazier

2 years ago

Showed up on time and check all areas of potential problem explaining as he went. confirmed all was working for 15 minutes. Only issue was the 2 week wait to obtain the service but they were busy post the Texas freeze.

Tracey Mcn

a year ago

They got the job done quickly then got my water heater started again because the valve That controlled the heat and the pilot went out After 6 months. Thanks hot water guys.

Ty Seymore

a year ago

Dan W. was amazing he replaced everything and made sure I was up and running. Thank you great service and knowledgeable technician.

Bruce Burnham

a year ago

High Quality Professional Contractors arrived on time, completed the full job to specifications timely using the best materials.

Mark Jenkins

a year ago

Excellent job by highly trained professional workman named Brian. Would definitely give company 5 stars.

Darla Marcel

4 years ago

Impressive both in price and service. Thankful for their quick action on our issue. They were the third quote and came in 2000 less than the first and 900 less than the second. Crew was nice, polite and clean. Wow!

Daryl Ramnarace

2 years ago

Sam is an expert and a fine craftsman! His work is neat and clean and he obviously takes great pride in what he does. Highly recommended!

Roman Galvan

9 months ago

The Technician was great......the only problem was the manufacturer shipped the wrong blower.......no fault on The Hot Water Guys.....

Michael Egan

6 months ago

On time, professional manner. Quite excellent.

genocinco

3 years ago

I really enjoyed the overall experience with the Hot Water Guys. Sam S. who showed up was not only helpful and informative, but very understanding and polite. I would definitely recommend the Hot Water Guys!

connorcnguyen

2 years ago

Sam did an excellent job on this follow up visit. I'm not looking forward to the next time I need service on my water heater, but if I do, I hope it's with Hot Water Guys...

Shannon Krugman

4 years ago

These guys were very polite and gave me no run around. They even reorganized their schedule to spend the evening installing a new tankless hot water heater so I could have hot water that night. I will definitely use them again if and when I ever need them.

John John

2 years ago

Dan's the man. He diagnosed and repaired an unusual factory defect in less than 15 minutes. The Hot Water Guys need to be in your phone list.

L.R Brennan

2 years ago

Carrie is the most helpful person that we have dealt with. She got us a quote and install done in less than 24 hours. Thank you, Carrie!

Raghu Ranganathan

2 years ago

Used them for annual maintenance of a tankless water heater (also, installed by them a few years ago). On time, and professional service. Highly recommend them.

Jamie Hull

8 months ago

Once again Dan was on time and got the repair done quickly.

Steven Estes

2 years ago

Great service. Professional and courteous, on time with the appointment. Would not trust anyone else with our water heating system. Highly recommended.

Vivin Dsouza

9 months ago

Called for an annual flush, they came on time, offered honest advice and did the job well

KEN NGO

2 years ago

It was a call for warranty service and the Hot water guys Is amazing. The service with in 3 hour after call. Everything is good with only 30 minutes time.

Ann ERJ

6 months ago

Very rude installed a ta kless heater wrong that voided a warranty

Kathy Jimison

2 years ago

I gave this company 4 stars opposed to 5 because I don’t feel that I should’ve been charged AT ALL for a job where the appliance was still under warranty. In addition, my technician told me that I’d receive my receipt via email - it never came. Please provide me with a receipt.

Jesse Lopez

8 months ago

Sam , was extremely professional and straightforward. I would recommend them to my family and friends.

Jennifer Zhang

2 years ago

Sam came to fix both of my water heaters which stopped working for a few months. He was very very knowledgeable and professional.

Lorena Gonzales

2 years ago

I can’t thank you enough. Service was professional, technician was confident and knowledgeable about our Navien system. I’ll be sure to recommend to all.

Robert Gray

a year ago

Great employees. Brian W. figured out what the issue was with my hot water heater and fixed it. I know that it was not an easy task.

Allison Van Pelt-Pascu

a year ago

Very nice and knowledgeable plumber/tech that came to our house. The company is quick to respond to calls.

James F

2 years ago

They did a quality job in a timely manner. Would recommend them for a tankless water heater install.

Lawrence Estes

3 years ago

The repair person arrived on time and new what to do. He explained the situation and had a good remediation plan. Highly recommend these guys.

Eric Henao

2 years ago

I have used the Hot Water Guys several times and have always been blown away with their professionalism and quality of work. Honest and good people.

Doug Block

a year ago

Came out same day and repaired on spot. Reasonable repair fee. Would definitely use again.

Scott Bucic

2 years ago

HWG did a great job! The entire process is communicated well and then installed exactly as promised. Will recommend to others! Tankless is the way to go.

Bruce Winquist

2 years ago

Brian was very professional and informative about the heater and its operation and maintenance. Very good service! Highly recommended!

Judy Oliver

10 months ago

They did not leave the place a mess and they were very efficient in installing the tankless water heater.

Roy T

2 years ago

Had my tankless water heater serviced. The technician was professional and did a great job.

Mitsuaki Yoshino

a year ago

He came on time and fixed the water heater quickly.
Sam was very nice person.

Deborah Henry

2 years ago

They scheduled a service call quickly. Dan was prompt, diagnosed and solved the issue in a timely manner. Thanks for taking care of us!

Patrick Cohan

6 months ago

Annual service on Navien Tankless Water Heaters. Brian did a great job and the overall experience was terrific!

Deb Connaughton

a year ago

Dan did a good job doing the yearly maintenance of flushing out our tankless hot water system.

Billy Ashby

2 years ago

Fast, efficient and professional. Flushed a tankless water heater they installed about 2 years ago and did a great job.

Debbie Moore

a year ago

The gentleman was here on time explained what he was doing and why Very courteous Thank you I would refer this team anywhere Thank you again
Debbie moore

Michael Wood

9 months ago

As usual Hot water Guys were great!
Dan was our Man!

Joe Pugh

a month ago

On time arrival, very good installation
Salesman and installation crew very informative

David Doll

a year ago

Quick and professional repair. Knowledgeable service tech. Fair price and worked with warranty.

Chistoph

2 years ago

Brian w. Was so fast that he could have done the job 5 times in one hour and super professional about the job. All I had to do is point him to the problem and he got started. Thank you!!!

David Meyers

7 months ago

Service tech was very good. Thorough and competent.

John Webre

a year ago

We are waiting to see if the repair works. We will let you know. The heater kept cutting out.

Lauren Brennan

2 years ago

Great team of guys that get you taken care of quick! Ladies in the office are friendly and super helpful, especially Carrie!

Heather Douglas

2 years ago

Sam was awesome! Not only fixed our house, but 2 of our neighbors. This dude deserves a raise!!!

Peggy Meeks

3 years ago

My repairman was on time, well groomed, polite, clearly explained what he did, answered my questions and I didn't need a new unit!! PTL

colin mckenzie

2 years ago

I was away during the install but a friend was here and he was very inpressed with the guys doing the work. Visually the unit looks good on the wall

Andrew Atherton

4 months ago

Expect travel fees and a bad attitude from this company

Ivan Rivera

a year ago

These people need a trophy for having put up with the preposterous rules and demands that my high-rise condo had. Carrie and Eva, thank you for your patience!!

W Blair (Blair705)

a year ago

Knowledgeable about the product. Explained all about the unit. Would recommend to anyone needing a tankless water heater.

R Wood

2 years ago

After thorough inspection, the technician was unable to pinpoint the exact location of the hot water heater leak. Did everything possible.

James Rice

a year ago

Dan showed up on time, worked quickly, and fixed the problem. Hew was cheerful and helpful.

Andrea

a year ago

Dan was knowledgeable and expeditious in his assignment. Greatly appreciated the service provided!

Michael Hirsch

2 years ago

Top notch service. Diagnosed issue quickly and great communications. Reasonable pricing as estimated prior to visit. Highly recommend.

Marty Comeaux

10 months ago

Sam came with the part I needed the first time. Knowledgable and efficient.

Willem Kegge

5 months ago

Great company and good value

Christine Reavis

2 years ago

Carrie is great! She is so helpful on the phone, answered all of our questions. Can’t wait for our Tankless Water Hester!

Evelyn Hale

2 years ago

Great service and got us a new water heater under our warranty plan.

alfred torres

a year ago

The guy was awesome and very professional and friendly and know his job because he fix the problem quickly

Lawrence Alexander

a year ago

Fast service and very professional! I will definitely use this company again!

H W

4 years ago

Our technician Brian was amazing I immediately called in to be put on a service plan looking forward to a long business relationship with these guys!!!

K “KRSR” R

2 years ago

Brian is the best. He’s one of the best repairmen I’ve ever dealt with in my home.

Maria Hodgson

a year ago

They were professional & courteous! They knew what was wrong and repaired it within minutes! Thank you!!

J Clevenger

a year ago

Tech was prompt and friendly. had us back up and running in about 30 minutes.

Patricia Macauley

2 years ago

Sam was amazing..Fixed my problem on water heater and I will only call Hot water guys next time water heater isnt working.
Thanks
Patty

Randy Sivils

a year ago

Technician was very professional and explained issue in detail
Very knowledgeable and so friendly.
Excellent service

Cotton Steel

8 months ago

Just an overall great experience. Professional, courteous, and honest.

Carl Smith

2 years ago

Needed to purchase a new heater. Kerry in the office. Was knowledgeable and professionalArranged supper fastA pleasure to deal with

Garrett Chunn

3 years ago

The guys were on time and very responsive and helpful with my questions. Highly recommend and will use again with any future issues.

cynthia sam

3 years ago

Hot Water Guys flushed my tankless water heater. They were professional, informative and fair on the price.

Scott Hubbard

a year ago

Reliable and credible.

Working on a Rinnai tankless water heater and very knowledgeable

Allen Chin

4 months ago

neat, on time, know their business

Gloria Bull

a year ago

Performed annual flush of thankless water heater. Great service, congenial, polite.

Pedro Toro

a year ago

Brian was very professional and we were very satisfied with his work

Michael Hewlett

8 months ago

Performed tankless water heater annual service. On very professional

Custom Homes by Ford

9 months ago

The technician was very cordial, professional and thorough.

Janet Young

2 years ago

Sam S. Was very Professional. With a Good Attitude. I gave him 5 Stars

Rafael Ucero

a year ago

Very professional, great prices and did an outstanding job! Highly recommend. Thank you!

Gilbert Barron

2 years ago

This company did a two year scheduled service and are very good at what they do. Highly recommend this company.

Ron Scurry

2 years ago

Service was top notch. Was charged exactly what I was quoted over the phone. The service technician was very professional.

Nhut Le

2 years ago

Well informed for delayed schedule. Repair was completely done well beyond expectations.
Thank you

Micah Choate

4 years ago

Wonderful service! Sam was awesome! Fast, polite and they go above & beyond. Highly recommended.

Kenneth Sparks

2 years ago

Excellent job. I have used them several times and it's great service and knowledgeable.

David Feinstein

a year ago

Great experience overall. Will definitely be using them again.

ROBERT NALEVANKO

a year ago

Tech showed up on time and had the part that was needed to repair the control board for the water heater

Rezwan Ahmed

a year ago

Excellent job by Sam, appreciated his assistance with repairing my water heater

Linda Martinez

6 years ago

Very reasonable price! Honest and came on time! They were also very nice people! Thank you, they also fixed the problem.

Hongwei Shan

a year ago

Don W. is very professional and responsible. I highly recommend him to anyone.

Judith Vaca

a year ago

Sam was awesome! He was on time very professional and efficient.

ELEN Moncrieff

2 years ago

Thank heavens for Brian. He has given us his very best and we appreciate his abilities and attitude.

Tom Gay

a year ago

Sam was very knowledgeable about our hot water heater.

Michael Brown

2 years ago

Fantastic group of people. Very responsive, on time, honest, and fast! Highly recommend!

Kenneth Lukasik Jr.

3 years ago

Only do Warranty work, and charge crazy amount to do the work if not Warranty. I almost think they price themselves out just to not do it. Smh

Ben Portnoy

9 months ago

Brandon zeroed in on the problem, fixed it, and gave us good advice for the future.

sharon mccrary

a year ago

Brock was great! Very informative and took care of issue.

Lana Pattillo

a year ago

They cleaned my tankless water heater. Great job!

Larry Crawley

8 months ago

The gentleman was very polite, knowledgeable and very professional!!!! ???

Iris Freed Fisherman

a year ago

Such knowledgeable and friendly service. I would recommend them highly.

Ellell Dee

a year ago

Great guys! Good advice, friendly and really know tankless.

Mary wood

a year ago

maintenance of tankless water heater was done timely and professional!

Lowell Beason

11 months ago

Excellent service coupled with professionalism and useful information when adked

Jeff Birdwell

a year ago

Dan was on time. Performed the service and got the heater running again.

Kayla Heitmeyer

9 months ago

Flushed tankless water heater. Hope he continues to be my service rep.

Vivian Randell

a year ago

He was fast and very knowledgeable about what to do... Didn't take as long as I taught it would...

Vina Nichols

a year ago

Very professional, courteous and on time!
Thanks so much

Kate Odasz

2 years ago

Came on time, fast and had the right parts. In and out in 30 mins. and I have hot water!

Frank Wilson

10 months ago

The Tankless water heater it was done Maintenance plus adjustments and working perfectly now.

Matthew Briscoe

2 years ago

Was completely and entirely satisfied with the entire process. From start to finish to immediate follow up - A++ thank you!

Lori Messina

2 years ago

Sam was friendly and professional. Will definitely use him again.

Todd Aiken

6 months ago

Tankless water heater needed repair.

Gail Shevlin

2 years ago

Dan was here on time and was able to fix the problem with our on demand water heater.

Rick Barnard

a year ago

Good professionals who know what they are doing and very responsive

JEANAVA POLLARD

a year ago

Did an excellent job. Now I have hot water again.

Travoy C

2 years ago

Great communication before, during and after repair. Did good work as well.

Steven Deterling

2 years ago

Great products and great service. I know I can trust them to do a good job.

Dena Cornell

a year ago

They were so reliable, honest and fast!

Rachel David

2 years ago

Excellent customer service, friendly, responsive and fair pricing! Highly recommend!

Ann Perrin

a year ago

Professional, efficient, on time, well prepared, friendly. Thanks! Good job!

Bethany Castillo

a year ago

Replaced a part on our hot water heater so fast!!

Bonnie Hausman

a year ago

Great knowledgeable professionals. On time and on cost. Can’t ask for more!

Patrick Callahan

3 years ago

Great job. Guys were great and quality of he work was excellent.

william winn

2 years ago

Personal, professional and helpful advice that I can use to make changes to my system to prevent future problems.

Former Engineer

a year ago

Great contractor - good communication, committed to quality.

Kathy Elmore

a year ago

Dan W. Did a great job. Very thorough.

Barbara Havlik

2 years ago

Guys did a great job - knowledgeable, efficient, & reasonably priced.

Don Duvall

2 years ago

Dan quickly diagnosed the problem and made the repair. 5 stars.

John Nicholson

a year ago

Flushed hot water heater. No fuss quick easy, did what they said they would do.

True Everyday

a year ago

Professional friendly and understanding quality service by professional you c0an trust

kirby ogara

2 years ago

Great company very professional, great work no issues whatsoever,

Jim Huempfner

6 months ago

Great Service and Very Punctual

Jeff Carmichael

8 months ago

Quick and got it done. Happily answered all my questions. Highly recommend.

T Johnston

9 months ago

Dan was on time, polite and informative.

David J

2 years ago

Tech was very nice and knowledgeable. Very happy with service

Bobbie Thompson

2 years ago

Great instructor on lighting my hot water heater.

Anely Chavez

a year ago

Installed under warranty boiler control valve.

Syed Azhar

a year ago

Brian was on time polite and knew what he was doing

Jeff Gricar

2 years ago

First class organization with a customer service team that goes above and beyond.

Ken Wuensche

2 years ago

Good tech,good repair, fair price, I am veryhappy

Brent Smith

a year ago

Brock was very professional & efficient.

Mark Curtin

3 years ago

Prompt and excellent service. Will recommend to all my friends.

Austin Healey

a year ago

Quick service, priced fairly

Josh Cain

2 years ago

Great service, communication and work. Highly recommend!

Maria Perez

7 months ago

Professional all the way thank you..

Ramiro Valdez

a year ago

Repair technician was courteous and knowledgeable.

Ellen Roehl

a year ago

Quickly fixed the issue. Price was very reasonable.

Brenda Glover

a year ago

They came and did what they said they would do. Five stars.

Mary Lou Yannucci

a year ago

Yearly maintenance/flush of Rennai tankless water heater.

Jack Massing

a year ago

The Hot Water Guys are very professional and thorough.

Gus Lucas

a year ago

Their installer did an excellent installation!!!!

Daniel Negri

6 months ago

Flushing the tankless hot water tank

Lenora Wilkes

2 years ago

Personable, able to answer questions, and explained all working parts.

Janette Montemayor

a year ago

I was strongly recommended Hot Water Guys.

Aaron Jumani

7 years ago

Excellent, reliable and honest a rarity nowadays! You won't be disappointed!!

Sara Macauley

a year ago

Great service, thank you!

Jihad Makhlouf

a year ago

The technician Brian was friendly and patient .

Kathy McLain

6 months ago

Prepared,professional polite

Shahin Tavackoli

9 months ago

Very professional, every time

Charles Manley

2 years ago

Repair still is process-waiting on part-repair now completed

Christy Duncan

a year ago

Constant communication, timely, professional, quality workmanship!

Asim Habib

8 months ago

On time. Great communication

Brian Thorp

2 years ago

In and out with the fix completed in under 15 minutes. Thank you!

Candice Moore

a year ago

Efficient. Diagnosed problem and repaired quickly

Jules Green

2 years ago

Very professional and the work was great!

John W Preston

2 years ago

Good folks who knew what they were doing and got it done.

Stan Park

2 years ago

Excellent service ! These guys are experts.

Jorge Garzon

a year ago

Very good service and we are very happy for the service

Henry Gomez

4 months ago

Very professional and always on time

Juan Ramirez

7 months ago

Great overall.

Lydia Martinez

a year ago

Guy that came was very fast and efficient!

barbara johnson

2 years ago

Mr. Dan was very professional and affect.

Fonda Tucker

a year ago

Very professional. Nice gentlemen!

Merletti Family-2519 Youngest (Lucas)

a year ago

Excellent service, thank you.

Vin Galeoto

4 years ago

Prompt friendly service. Very knowledgeable.

R A

8 months ago

Service Call just for yearly cleaning & flushing

Jane Broyles

a year ago

I recommend The Hot Water Guys!

Cedric Ross

a year ago

Quick, thorough, informative and solved my problem

Art Juarez

a year ago

Very Knowledgeable, Professional Technician

Warren Treadway

2 years ago

Sam did a great job.

Robert Hanks

9 years ago

The Technicial 'Will' lacks any customer service skills at all.

Juan Escalante

5 months ago

Respectful and knowledgeable

Barbara Villavicencio

a year ago

Great service and competitive pricing

Rogelio Cantu

2 years ago

Fantastic service.Highly recommend Hot Water Guys!

Foresight Properties

2 years ago

i would use you again on my water water equipment needs.

Fan Li

7 months ago

Excellent service ?

Tiu Family

5 years ago

Great professionals. Will hire again.

Roy Parikh

3 years ago

On time and very professional service.

Carl McNabb

a year ago

great work. as advertised

Tom Wendorf

3 years ago

On time, fast, cost effective service!

kenny browning

5 years ago

Professional, Clean, On Time. Great Company

Randy Angeles

7 months ago

Excellent service

Heather Benedict

a year ago

Fantastic, highly recommend.

Ellen Glass

a year ago

Serviced tankless hot water heater

David Schimank

7 months ago

NOBODY does it better!

ken crimmins

a year ago

Get the best and never regret .

Isaac Mitchell

7 months ago

Great service!

Manen Mulato

9 months ago

Excellent

Michael Camacho

a year ago

Want to thank you guys always fix my situation

Eric Cornejo

a year ago

Professional and efficient installation.

sandra russell

2 years ago

Clean tan.k less water heater

Derek Jackson

a year ago

Great service.

Eric Standlee

2 years ago

Great job. Thanks.

Blair Chesnut

2 years ago

very professional and speedy

Don MacAskie

a year ago

Professional knowledgeable service

Henry Megerman

a year ago

Very polite and efficient

Teresa Hall

11 months ago

Flush the hot water systems

Adam Renz

2 years ago

Quick and capable service

Lebleu

5 years ago

Thank you

Fred Marashi

2 years ago

Routine flushing of tankless water heater

Jim Davin

a year ago

Great work

Connie Armstead

2 years ago

Dan was excellent!

Paula Davila

a year ago

Awesome

George

2 years ago

Excellent service!

Keith Reeves

3 years ago

Knowledgeable, efficient, and neat.

Rich Malinowski

3 years ago

Service was excellent.

Linda Ware

2 years ago

Tankless water heater flushed

TROY MITCHELL

2 years ago

Above and beyond service.

Margie C

a year ago

Annual flush

Denise Hamilton

a year ago

Yearly Maintenance

Sean Ham

6 years ago

Excellent Service

Toni Wittrock

3 years ago

A+ recommendation

Ken

11 hours ago

Sam has been out a couple of times to service our water heater. I can’t say enough about him being professional and getting the job done. Nothing but great things to say about the Hot Water Guys!

Rob McCain

2 weeks ago

These guys are great! They are my go-to for my tankless hot water heater needs. Very professional & courteous. Three years in & we love our Rinnai system they installed.

Sarah Bottomley

2 days ago

Water Heater service, efficient, knowledgeable, professional!

Ivan Dixon

3 days ago

Efficient, clean job! Completed within the time quoted, and provided maintenance tips for optimal use.

david beaumont

a week ago

They did routine maintenance which I get done every year

Kerry walker

2 weeks ago

As always, AWESOME! Every year they service my tankless heater. I love talking with the schedulers (so sweet) and the technician is always lovely. Thank you!