Description
As Tarrant and parts of Dallas County's premier plumbing company since 1995, we’ve completed more than one million jobs across our county helping local residents and business owners get the quality plumbing repairs and installations they need, always at a fair and affordable price. As you learn more about Ernie's Plumbing you’ll realize there’s a lot more to our plumbing company than industry expertise alone; we’re also committed to providing the best customer experience you can find anywhere! Whether you need a brand-new plumbing system or some routine maintenance, Ernie's Plumbing is here to provide the service and professionalism you need. Contact us today to discuss your project with a skilled technician.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, All Plumbing Repairs, Annual Check Up, Any Plumbing Issue, Bathroom Plumbing, Check For Gas Leaks, Check For Water Leaks, Commercial Plumbing, Commercial Plumbing Job, Commercial Plumbing Needs, Complete Plumbing Repair, Complete Plumbing Replacement, Drain Line, Drain Pipes, Free Estimate, Free Estimates, Full Service Plumbing, Gas And Electric, Gas Leaks, General Maintenance, General Plumbing, General Plumbing Services, Heating Cooling, Heating System, Home And Commercial Plumbing, Hot Water, Inside Faucets, Laundry Room, Lawn Faucets, Leak Detector, Other Plumbing Fixtures, Outside Lawn Faucets, Plumbing And Drainage, Plumbing Contractors, Plumbing Fixtures, Plumbing Heating, Plumbing Issue, Plumbing Issues, Plumbing Job, Plumbing Maintenance, Plumbing Maintenance Agreement, Plumbing Needs, Plumbing Repair And Replacement, Plumbing Repairs Servicing, Plumbing Replacement, Plumbing Site, Plumbing System, Plumbing Work, Pressure Relief Valve, Professional Plumbing Service, Residential And Commercial, Residential Or Commercial, Safety Relief Valve, Slab Leak Detection, Slab Leak Detection Services, Slab Leak Solutions, Tankless Water Heaters, Traditional Water Heating, Video Diagnostics, Water Conservation, Water Damage, Water Heater Repair, Water Heaters & Installation, Water Heating, Water Leaks, Water Supply Lines, Your Plumbing,
Reviews
I had a small issues with the service , Manger called me the very next day and resolved it . Great service and customer response from the team!
Brian Thompson
7 years ago
Fred did a great job replacing the water valves to my washer. He worked quickly, and his work was high quality. He was also able to fix my drain hose...a real problem solver. I will definitely call Ernie's Plumbing again.
I have requested a itemized receipt for the past two months. I have asked five times. I have been ignored.Thanks for Liza for taking care of this issue.
First time customer today! Excellent and quick service! The technician, Matt, was extremely helpful and friendly. They've earned a life-long customer!
Designer Bodies by Hope
3 years ago
Dustin is absolutely amazing!! Extremely knowledgable as well as kind!!! Worked with us to solve a terrible problem we've been struggling with for years and did so in a way that was affordable for us most especially during the challenging times this pandemic has put us through!!I highly recommend Ernie's and feel blessed to have found them through Angie's list!
I will not call them again. Too expensive and rather unprofessional. The plumber showed up promptly. He charged me too much and would not even take the coupon that I had. He did a good job though. The quote he gave me for another project was almost 2X the offer I had received from another plumber.
Greg & his partner were professional, friendly and knowledgeable. They arrived on time and the business called me before they arrived. Booth took Covid protections and wore covers on their shoes to avoid any mess. We had a problem with the hot/cold control on our shower. Greg determined that we did not need a new cartridge or faucet. It was simply an issue with the knob that controls the hot/cold water. I offered to pay for the service call but the repair estimate was free….unbelievable! I highly recommend this company and will use them for any plumbing needs.
We have used Ernies plumbing several times through the years we have owned our home in Irving. Today the plumber Neal replaced the fixtures to our washing machine. Our home is 57 years old and Neal examined the problem of leaking in the wall and determined we needed both the hot and cold connection replaced. He quickly bought the new connectors and installed them. I was concerned that the drain was clogged but after testing it, he determined it was not. I was very glad of his expertise. As before, the job was done quickly and efficiently. He left the area very clean as well. I am glad to have a company that we can trust because we love our home and with it’s age we know we have to have experts helping us keep it in good working order.
Raudel Solis
10 months ago
Bad drivers cut you off on the road.
With a 35 year old home, I am starting to experience signs of things that need repair or replacement. My neighbor used Ernie's Plumbing Service and spoke highly of their service, so I gave them a call and found that to be true.When their service representative, Carl, arrived, I found him to be easy to talk to and observed good listening skills. Carl was polite, pleasant, had a can do attitude and was certainly not afraid to work. In almost no time the work was complete and Carl was on his way.After the first time Carl took care of our plumbing needs, I was sure to request him to come out again and deal with our next plumbing issue and will again in the future if required. Jim S.Ps. - When I meet someone in the field who displays these positive attributes, it is normally a reflection of their personality, upbringing and may include other factors. I noted, in conversation with Carl, that he appreciates his job, the company he works for and the support Mr. Ernie has provided him over the years. I must say this company sounds like a great place to work. The office staff is also top shelf, the phone is answered promptly with a pleasant greeting and good communication skills. I can also say, I have experienced prompt follow through on any requests.
Thomas #565 did an amazing job, treated us with utmost respect and talked to us about our plumbing needs in terms we could understand. He is very professional and friendly, feels like you known him forever. Put in an amazing water heater and did it quickly. We are very, very pleased!
Neil did an awesome job estimating and installing the new shower reroute. I liked Neil that he was very analytical reviewing the issue where previous plumbers looked at it for 2 minutes and gave us a quote that was too high. I will use Ernie's again for sure.
Gloria Champion
3 years ago
I called Ernie's Plumbing because my hot water was leaking in my bathtub. I was away for two weeks and the house was closed with no ventilation because I had covered most of the windows with plastic to keep the cold air out. When I returned I had mold on my walls in the livingroom. And after calling to check my water bill it was two and a half times the amount it normally is. I called and they were able to come out the same day. Craig did the repairs quickly and efficiently. He has a beautiful smile, very customer friendly. He listened to my concerns and gave advise on other issues I I slept so good that night after the repairs. Its amazing how quiet my house is now that the constant dripping of water is gone. The service was excellent. I will refer Ernie's to friends and family. All I can say is keep up the good work. Companies with employees like Craig should be proud. It's hard to find a company that values their work and your business. Kudos to Ernie's.
We had a leaky outside faucet that was also very loose. We had two other companies give us VERY expensive quotes to repair it, that also included breaking into the side of the house. And each one said, yeah, we'll have to totally tear up your house, but it's up to you to get someone to repair that!Ernie's was our last estimate. Thomas gave us a reasonable price, said no way did he need to break into the side of the house - only needing to drill a bit of brick out, and that he would make it look good with some mortar. He was personable, seemed very experienced, and got the job done beautifully! It's been about a month now and there are no signs of any leaks or poor workmanship. We won't hesitate to use Ernie's again!
Barbara Reeves
6 years ago
Martin Orozco is the best. Very professional and customer friendly. Very knowledgeable and fixed problem in a speedy manner. Had to go to hardware store for a part and still completed project in a timely manner. Would recommend Ernie's Plumbing and Martin to anyone.
We had a wonderful experience with Ernie's! Everything from the scheduling to the plumber himself, Greg, were fantastic! Fair price and great work! Thank you!
I called Ernie's to fix a water line break at the meter. Tech Josh #433 came out immediately, gave a very reasonable quote and fixed it promptly. He was professional, respectful and got the job done. It was not an easy task with old rusty bolts and sprinkler box in the way. He knew exactly how to tackle each new problem and did it. I will definitely use Ernie's again.
Xavier Sharpe
3 years ago
Really great guys, helped us fix 2 pipe breaks in a restroom and never tried to charge us an arm and a leg for all the work they did. Absolutely calling these guys next time and recommend them for anyone else in similar situations
Carl has come out at least twice and every time he was excellent!
He is very capable, fast, clean, and polite. We trust him and will always ask for Carl!
Would highly recommend doing business again with them. They give out free estimates, they were friendly and very knowledgeable.
Ernie will screw people over for money. That’s all you really need to know about him.
Sonja Lifsey-Smith
3 years ago
They were very fast efficient & explained the job every step of the way.
Karl was extremely responsive and communicated well the different choices I had and advantages/ disadvantages. Quality work on a timely basis, prompt, courteous and above and beyond service. Came in timeframe they came. HIGHLY RECOMMEND and ABSOLUTELY A COMPANY YOU CAN TRUST!!!!
Haven was unable to find the sources of the leaks the first time and wanted to charge more the second time. Did not cover the area that was cut out the second time.
Michael #410 arrived on time and explained everything in detail. He cleaned up after himself and was friendly with with my over-friendly dogs. Complete satisfaction, as always with Ernies Plumbing.
Michael Cummings
5 years ago
Watching this company and how they drive swerving on and off the road. Along with speeding nearly running me off the road id never hire this company for lack of being professional and unsafe driving
I had to call Ernie's the day after Christmas and they were able to come the same day! Luckily, we didn't need to have anything done and the clog cleared itself, but the plumber explained everything to me clearly. We will definitely be using Ernie's again.
David Sanchez
6 years ago
I had originally called Mansfield plumbing to come out and take a look at a slab leak at our house, but they were booked, so I asked them for a recommendation for another plumber and one of the names they gave me was Ernie’s plumbing. That might have been a huge mistake because now I think that I have found my plumbing company for life.Not only were these guys on time with their appointments, the plumber they sent out, Curtis Posey was not only professional but was very knowledgeable at his craft. Instead of doing patch work and risking another leak down the road, he recommended doing a reroute of that bad line through the attic. I now have a fresh new line, and my outside bib for my hose is at a better location than the original location.They do what they promise and the work is guaranteed and their prices are the most reasonable out of the other plumbers we called. I highly recommend using these guys for your plumbing needs, like I said I think I found our plumbers for life.
Megan Wooten
8 months ago
Excellent work. Professional service agent in clean neat uniform. In spite of some scheduling challenges the job did get done to our satisfaction. Would definitely use this company again.
My first encounter with Ernie's Plumbing was a very pleasant experience. I called to get a free estimate to repair a water leak from an unknown source. The plumber, Thomas 565, was very courteous and knowledgeable. He found the source of the leak within fifteen minutes after his arrival, gave me the estimate, and I accepted. He explained the repair process and the entire job was completed in about two hours. Great service!GaryDeSoto, TX
Teresa Wendling
4 years ago
Fred and his son Quinton were the best plumbers we could ever ask for. They were amazing! They fixed the leak under our house fast! Baker brothers wanted to charge us more than triple the money , just to find the leak. The next time we need something done with our Plumbing or if anyone ever ask if we know a plumber ,we will definitely recommend Ernies Plumbing to everybody!! #so grateful!Thanks so much!!!
Aubrey Chesner
3 years ago
Ask for Martin; he is so professional and explains every aspect of the repair options. Martin also listens to the customer's needs, and he answered all of my questions. And he got the job we needed done on the spot. We will request him for all of our future plumbing needs!
Diana Salyer Salyer
6 years ago
I had bad water heater leak. Thomas came out gave me a very reasonable rate. Thomas repaired my leaks and make sure I didn't have any other leaks. It is very hard to know who you can trust with your repairs these days. I would definitely recommende Ernie's plumbing services.
Charles Washington
3 years ago
Called them on the 7th of Aug for a appointment the following week and they were able to respond the next day which was a Saturday . They arrived on time Saturday morning and had me up and running in no time . Their employees were courteous and professional and cleaned up and did not leave a mess . I recommend them without hesitation and will call them for all my plumbing needs . Great jobs folks from customers support and plumbers .
Mike was very professional & friendly. He diagnosed the problem, explained what need to be done to fix the problem, & made the necessary repairs in a very timely manner. I have no complaints & will be using Mike for future repairs.
Craig Cacciola
2 years ago
My plumber Matt did a great job fixing the problem and he was also a very nice (cool) individual. I liked talking to him about our pasts living in the same city. He was courteous, was wearing a mask and cleaned up after the job was done. I will absolutely call them again and ask specifically for Matt, but it seems like the issue will be fixed for a while : )
Irma Gutierrez
2 years ago
I have used Ernie’s plumbing for several issues. The plumbers are knowledgeable and very courteous. They arrive on time. My only complaint is that they charge too much. This last time was to unclog a slow drain. They quote me 250.00 which is way too much for a job that would only take 5 minutes to use a snake to unclog. The next time I have a plumbing issue I will not call them. They are too expensive.
Plumber that came out was very short with me in a time of need. My drain was clogged or broken and he seemed like he didnt want to help like he was in a hurry to be somewhere.EDIT: Most definitely not Mr. owner, my email is set up like this so I don't get spam. Judging by your response it looks like this is not the first time... Your plumbers name was Mike.
I found this company on the internet after searching plumbers in Arlington, TX. I took a chance based upon the reviews that had been posted and the star rating. I am glad I did. They (Greg) did a very good job, arrived promptly, professional manner and fair pricing. I was impressed because they do not charge a trip charge and give free estimates based upon the job. I will use them in the future and highly recommend them. I had a burst pipe on an outside faucet from the recent cold spell.
Called this company on Thursday morning at 8:30 and the plumber was here by 10:00am. Our plumber, Miles, was fantastic! Very professional and knowledgeable.I don’t remember a time when I’ve had better service or a better experience from any technician or representative from any company. If I could give this experience and Miles more than 5 stars I would!I’m hoping we never need to call a plumber again but if we do this is a no brainer. Doesn’t get any better than this folks!
I called Ernie's late on Friday and they came out and fixed it in less than 24hrs! Mike was very nice, professional and knowledgeable. Very fair pricing as well. I didn't feel like I was ripped off like I had with other companies I've dealt with in the past. My backyard is no longer under water :)I will definitely be using them again. Also this is the first time I've taken the time to submit a review for a company because I finally found one that deserved it!
I called Ernie’s after a master plumber couldn’t resolve the issue after 3 visits. Ernie’s sent Carl out and he had the drain open and working better than ever within an hour. Quick, polite and less than half the price a different plumber quoted me. I’m a very satisfied customer.
Frank Alvarez
3 years ago
Fixed my leak right the first time and reasonably priced.
Jon Cunningham
4 years ago
I am very pleased with the service received from your company and David Meyer (#594) who came out. We were able to get a same day appointment and David was very professional and efficient in taking care of our issue.
My sink was backed up pretty bad. Terry came out and was able to fix it. He was very nice, and was able to explain everything in a way I understand. I will definitely be using Ernie's again!
Bryan Marcellus from Ernie's came out last Fri morn to take a look at our water leak. He was courteous and professional. A high caliber plumber, Bryan was able to diagnose the problem in a timely manner. Wish I had thought to call Ernie's Plumbing in the first place! I can't sing Bryan's praises enough. I called around 5 plumbers last week to no avail. I finally texted a friend to ask her who they utilize. She couldn't remember the name due to not needing plumbing srvs in a while, but said they are on Pioneer Pkwy. I was leaving the YMCA heading west on PP, when I looked over to my right to see Ernie's Plumbing! Save yourself some time and grief by calling Ernie's Plumbing :)
John Abernethy
3 years ago
Carl came out, got the job done. Clean and professional.
Michael #410 was my technician to repair a bad leak in a toilet tank supply line on a Sunday evening!.. Normally Not a Big deal but my home is a condo and the water leak was affecting my downstairs neighbor and two more units when the main water to these four units had to be shut down..I left a message on the website regarding a need of expedited service to solve this problem as quickly as possible!.. I really didn't think that would work, but at 7:04am Monday I received a call from Ernie's and the repair was schedule was for 8:00-11:00am that day!.. The person i talked to was very helpful and understood the inconvenience this was causing my 3 neighbors and went Above and Beyond to assist me!!..At 8:35am, Michael #410 was ringing my doorbell!.. Absolutely Unbelievable!!.. Michael was Very Professional, Knowledgeable and Efficient in addition to having a Great Personality!... Great Gentleman, I could not have been more impressed!..I have had about 5 encounters with the employees of Ernie's in the past few years and everyone has been basically the same!.. Very Friendly, Good personalities, Knowledgeable and Extremely Professional and Efficient!.. I Salute whoever does the hiring.. Awesome Job of getting Top Notch Employees!!.. Thank You!!
victor martinez
3 years ago
This is our 3rd experience with the company, Carl did such an an outstanding job last time, we requested him again. My mother. the home owner is 85 years old, we needed someone who would explain everything and have patience with her. Well, Carl is exactly what the doctor ordered and more! He is polite and courteous, he carries himself as a christian. I exhibited concern and kindness towards my mother, he insured his work and clean up efforts were to her satisfaction. He interacted with her when he left, addressing her by name, asking her to call if she was not satisfied with anything, thanked her for her business and asked her for all her future business if any. Carl is an awesome tech and seems to be the same personally, Ernie you are fortunate to have Carl represent your company! Thank You Sir, JOB WELL DONE!
Ashleigh Allen
4 years ago
We received quotes from several plumbing companies, and decided to go with Ernie's. So glad we did. David Meyer came out the next day to give us an estimate. He was extremely informative and very knowledgeable. He did a great job. Would never consider using anyone else.
Elizabeth Desmond
3 years ago
Very happy with the service from Terry, he was very nice and explained everything upfront. When he arrived very pleasant and respectful. I will definitely use again.
Richard Greene
4 years ago
Very quick response to my call. Solved the problem in less than 30 minutes. Bryan was courteous, knowledgable, and efficient. One of the best experiences I've had with a plumber. Ever.
Fast and friendly but $400 for a 45 minute job seems a bit steep.UPDATE: I received a phone call from the GM within 30 minutes of my posting this. He agreed that I was mischarged and he offered a partial refund. Amazing customer service! Additional note: Because the repair was simple I normally would have done it myself, but the leak was discovered as we were installing new flooring throughout the house and I could not take time to be a DIYer. When I saw how the tech did the repair, he told me why my way, using a propane torch and solder, would have eventually failed. The point is, it's probably better to let the experts do the job. I've used Ernie's for years and I trust them.
Nicole Gillen
3 years ago
You can believe every review you've read about Carl. Bryan initially came out to inspect the plumbing trouble and quickly identified the issue and had a very reasonable solution. Previous plumber who inspected the problem wanted to make the job a lot longer and more difficult (including jackhammering of the slab and manifold removal) Thankfully Ernie's came in, told us their plan, got us scheduled the next business day. Bryan and Carl worked so efficiently that my kids and I were able to stay in the house. They were so kind to my kids and animals. And they were very informative and thorough. The plans had to change a little, but they alerted me right away and were able to explain things to me in common knowledge language Haha- and better yet, it didn't cost anything more than estimated. I will use them again for all future needs, thanks guys!
Bryan was punctual. I called his company mid morning, and he came by early afternoon, determined what he needed to repair and replace some parts. He worked on it for a while after he obtained what he needed. Came back this morning to finish it off and has left. Bryan was fantastic and suggested replacing a part i had not thought of and it was an original part of the house as was both the facets that were replaced.Bryan was great and I am happy I got him to do the job. I will call him if I need any of their services again and will recommend him to anyone that need their services again.
I would have rated this higher except for the mess left behind. Will send photo from phone. The sink drain line was clogged beyond the trap and took the plumber over an hour to get the drain flowing again. I'm glad he unstopped it, and am grateful for the senior discount. Not the nasty smell and stain left behind. Have sprayed with bleach water several times.
Have recommended ernies to all my clients when needed. They have great friendly honest respectful employees starting from phone personnel to repair person sent out. Always make sure all questions answer before they leave after job is done.
They are always on time, professional, and understand the limits of a budget. I have beem very happy with the work they have done on my house.
Chris Griffin
3 years ago
We had a clog and the two guys that came resolved the issue, my problem is that they didn’t have masks or shoe covers and tracked mud on my carpet, they left the clean put cover off and the big one they didn’t close my gate and when I let my dogs out they ran down the street and I had to chase them down the street. We have used Ernie’s exclusively not sure why they didn’t put plastic down and use shoe covers all the guys in the past have. Just some constructive criticism. Thanks.
Michael, #410, came out and fixed our problem in no time. We will ask for him when we need your services again!!!
Stephanie Hoover
a year ago
When we called this company we just needed a faucet outside replaced. A young gentleman came out names Carl. He was the most friendly and knowledgeable young man. He was able to fix our issue and 2 year later I asked for him again for a simular issue and guess what he is still with Ernies. So he came out again and once again, pro lem solved. Thank you Carl until we meet again.
Michael (# 410) was very professional. He was very patient with all the questions I asked him. He helped put my mind at ease regarding the issue. I would definitely recommend Ernie's Plumbing and definitely Michael to any of my friends.
Garry Phillips
6 years ago
I have used Ernies in the past and have been very satisfied. However my experience this time had a rocky start but a great finish. The plumber was stuck at another engagement and wasn't able to make it during my 2:00 - 6:00 window and had to be rescheduled the next morning. This was after I had taken the afternoon off from work. The owner of Ernies personally called me this morning knowing I was upset and apologized for not being able to come during the service window nor contacting me to let me know they couldn't come. He sent someone over early today to fix the leak at no charge. I really appreciate Ernies for owning the problem and stepping up to do the right thing and will continue to call them in the future for my plumbing needs.
Rose ODonnell
5 years ago
Robert Karpinski
a year ago
Great Customer Service Very Professional
Timely, efficient, and knowledgeable. We called due to an emergency water heater problem an hour and a half before they closed on a Saturday and they had their technician, Terry, out the SAME DAY! Terry diagnosed our problem and even finished the repair the same day! No pressure, no upsell, just good, quality, honest work. Thank you guys for being an integrity driven company and treating our problem as if it were your own.
I am very pleased with the installation of a new hot water heater and a pressure reducing valve. Josh (433) arrived promptly and was very professional and patiently answered the many questions I had. He also did some additional minor work at no cost. I was so pleased with the service provided that I would recommend Josh/Ernie's Plumbing to my own mother.
I submitted a request via Angie's List and they were one of three recommendations. On the website form, the options provided were limited compared to what I needed done and figured that I would have to explain what I needed. I got a new ventless gas heater and I needed it to replace the old one I had. When the appointment setter for Pink Plumber called me, I explained what I needed and what I had to her and that I wont not be available until 5:30 the next day. I was called on the next day before 4:00pm and was told that the plumber was on their way. I told them I would meet at 5:30pm. I rushed home, got there around 5:20pm and called to let them that I was home. The plumber did not get there until 6:30pm. When I showed him the heater he told me that it was against his license to install the heater. He asked me where I purchased it and I told him Home Depot. He told me that he has 5 master plumbers in his family and he couldn't install it. I told him that Ernies' was coming the next day to give me a bid and they said they could do it. Next day, Ernie's Plumbing came out gave me some information about my product, clean the gas valve, remove the old heater, install the new heater, went over the owner's manual with me, showed me how to ignite it. I paid $195 which was for the service call. On the previous day when I set the appointment with Ernie's, the appointment setter wasn't sure what I was requesting, so she got one of the plumbers on the phone. I explained the issue and he said they could do it. Guess who I am giving my future business to? I am so grateful for their help because this was right before the 3 day below freezing weather and they got the heat going at my house. Thank you soooo very much.
kim McGlothin
3 years ago
Matt was wonderful!! He explained what he was going to do, gave me an estimate right away and took care of the problems. This young man cares about his work!! You are number one Matt!!!
Excellent job done by Greg #188. He is very knowledgeable to identify hidden issues and smartly fix them. It would be perfect experience if the work had been done during the super hot weekend. And yet this doesn’t prevent him from becoming five stars plumbing expert!
We had an old water heater we needed replacing. I called Ernie's to get a quote. Carl, the service technician, came out on schedule and provided a quote. We chose to have the water heater replaced and Carl was out the next day. He was friendly and professional. He completed the work in about 2 hours.When we need plumbing services in the future, I'm calling Ernie's and asking for Carl.Thank you Ernie's and Thank you Carl.
The plumber arrived right on time and immediately knew what I had done wrong in installing my new garbage disposal. He took two minutes to correct the problem and would take no money. He told me he considered it a courtesy call. I highly recommend Ernie's Plumbing.
Ryan Macdonald
4 years ago
Great place to use for any and all plumbing needs. Miles Dunkle is the man to call, he is fast, professional, and very knowledgeable. He and his associate Cody Copeland got the job done fast and not only made sure I was happy but showed me what was done and explained the process. Excellent job gentlemen.
William McCune
a year ago
**Don't call these guys if you need your sewer routed** Expensive and will do a quick job, without making sure the pipe is very clean. I wanted them to use the other 'U' shaped attachment, and he had to go to the office to get it (apparently they don't normally use it). He charged me extra for that. He even told me 'other' guys won't use it because it can get stuck, and then they have to tear up the yard. They did do the camera for free after I declined the $100 dollar extra charge, but he only went to the very beginning of the main problem just into water, and so we never saw if there were more roots that he didn't get; plus, it was fully submerged so it wasn't draining properly. I don't think there were roots that were fully cleared with the adapter as he quit while he was still fighting it. The router guide pipe came off. I don't know if it broke, or just came loose, but he called it quits right after that. I've had this done several times in the last 13 years. It takes time to do a good job, and they don't seem to want to do that. The technician was charming; but I got a salesmanship vibe. I got more estimates than I asked for and I won't call them again.I wish I knew whom I used last time. They took their time, and really went through with both attachments several times far into the street. It's also been the longest period I've ever had between routings. I expect to have to do it very soon, comparatively. The technician told me it would need it yearly. If you are doing it yearly, call someone else, because the only thing going down the drain is your money!There moto seems to be CHARGE MORE, UP-SALE, and do as LITTLE WORK AS POSSIBLEResponse to owner: It should't be hard to look me up. The work was done on 8/10 and the Tech had to go back to the shop to get the bit that would actually clean roots from the drain, but I don't have any intention of using you guys again. My toilet is bubbling again, already when I use the shower. I'll be calling another company. I wouldn't take down this review if you gave me a full refund, which is what I should do anyway, but I'm not going to ask.Update: I called ABC Plumbing which, I believe now, is the company I used last time. I believe, he actually worked at cleaning it. It cost much less and they did a better job. I have no affiliation with them except that I might have used them before. This is the only time I've ever needed to call a plumber less than a week after one left for the same job. It's been some time and the toilet is still not bubbling when I take a shower.
Celeste Buehne
3 years ago
I called Ernies and explained what the issue was with our bathroom sink. They sent a tech out within 40 minutes or less. He looked at the sink and let us know what needed to be done and the cost. Greg was very professional and kept us informed of what he was doing. After he finished up he provided tips on helping us try and prevent more issues with the sink. Ernies is definitely a plumber I would recommend to any of my family or friends. They provide great customer service
alison randolph
4 years ago
Patti Templin
4 years ago
Roberto came out and looked at our shower. He was very nice and polite, very courteous. He gave us an estimate for fixing the problem. Will definitely call him back when I return from vacation. We will definitely recommend Ernie's Plumbing Service as long as you have employees like Roberto.
Disappointed to find that they no longer will service our area when we are across the street from McKinney, all I have to do is cross the median - very sad after almost 15 years.
Used Ernie's plumbing for a number of years. Recently, we contacted Ernie's to fix a toilet and two sinks that were running slow. The toilet repair was fine but the price we paid to unstop two sinks, $190.00 was excessive.We will not use Ernie's again in the future. There are other plumbers with more reasonable pricing .
Timely and Excellent Service. Thomas was knowledgeable and very customer friendly. I highly recommend Ernie's Plumbing....
Always explains exactly what is needed. Scott is very knowledgeable. Ask for Scott.
I wanted to let Ernie's Management Staff know, that I have been a client of your company for an extended period of time! At one point I was contemplating about going through a different plumbing Service when I was experiencing a problem with my hot water flow after Ernie had installed a Tankless Water Heater System. I was very disappointed to say the least not to get hot water throughout my entire house. I contacted Randy and he sent Service Technician Fred #306, and Fred quickly identified the problem and fixed the problem!! I later had water pressure flow problems within certain areas of my home. Once again, I requested #306 Technician and he this guy was amazing! He identified the problem and came up with the solution to resolve the problem. I am happy to report, I not only have hot water, but fantastic water pressure throughout my entire house!! Fred is not only a professional to his trade, he is honest and the best plumber I have ever met! Fred is a beacon to your business and have made me a loyal customer for future plumbing needs!!!!
Dennis Nentrup
2 years ago
We previously utilized their service to repair a under the foundation hot water leak and were completely satisfied with the repair. Especially happy with the repairman's (Miles) timely repair and communication of our problem and repair.Today we called for another service call on a completely different problem was was told they no longer will service the Burleson area, period. Even though we live in Tarrant county. Since our last repair we continued to receive discount coupons for services.Pretty amazing business is so good that you can't service your previous customers. Sounds like their customer service has taken a back seat to the customer needs.
Had a leaking outdoor faucet that leaked since we moved in 5 years ago. Various plumbers told us they would need to remove the brick to fix the problem. After putting it off for years, we called Ernie’s Plumbing and Bryan Marcellus was the plumber they sent out and we couldn’t have been happier with the service he provided. He was on time, very friendly, knowledgeable, and honest. He explained things to us, asked if we needed anything else, and helped us with anything we needed help with. He was able to fix the problem quickly and WITHOUT removing the brick. He also fixed the other issues we had. Very happy with the work. 5 stars!
Andylyn Deyto
9 months ago
Ben was great! Planning on buying a home and he really helped me out with all the plumbing issues that popped up in the inspection report!
We have used Ernie's Plumbing now for over 12 years.Each time they have come to our home they have been Excellent !!!!They are Always on time, Honest & Dependable.They will show you the problem that needs to be fixed.We now ask for Bryan for he has serviced our home the pass 3 years.We also tell our neighbors to use Ernie's Plumbing.We give them ***** Stars All the Way !!! *****
Manny Hernandez
3 years ago
We've used Ernie's Plumbing a few times now and they never fail to impress me. Regardless at what task we throw at them, they are kind, courteous, and quick. If you live in Dallas County, I can't stress how good these folks are.Excellent service, can't ask for better.
Donovan Decuir
6 years ago
I had a leaking bath tub. I contacted Ernie's Plumbing late in the evening I was scheduled for an appointment the next morning. Plumber Mike Employee ID 410 arrived on time diagnosed the problem gave me the estimate prior to doing the work. He completed the work gave me plumbing suggestions for the future. Reviewed with me the various customer plans Ernie's offered and collected the payment and left. I found Mike to be very knowledgeable, friendly, and professional. I wold use Ernie's again because of the level of service provided. Thank You!
Just had Ernie's install a new outlet so we can install an ice machine in our laundry room. They sent two technicians who were very knowledgeable, extremely polite and very professional. They made excellent suggestions and updated our washer plumbing also. We will definitely use them again and highly recommend them.
Fred was very friendly and polite. He gave us some advice on what could have caused some of our problem. I was glad that Fred was so helpful and he answered all my questions. I will use Ernies every time I need a plumber. A big thank you to Fred for all his information.
I had an ice maker hooked up and the ice/water dispenser activated.I had two plumbers assigned to my job. They arrived on time. They had the appropriate ppe when they entered the work area. Both men were courteous, helpful and knowledgeable. They explained in detail how they would perform the service. They were quick but thorough. I would recommend Ernie's particularly with the crew I had. The only drawback is that the final invoice was not itemized. With a bill of well over $600, I would have liked to see how those charges were broken down
InMemoryOfBobbyCoon
2 years ago
I have had a leaky broken faucet for about 4 months now and decided to finally get it fixed. I am disabled and on a fixed income so that's why I had to wait to make sure I could pay the entire bill. I posted my situation on Angie's list and Ernie's was the first one to respond. They called me and let me know they could come out from a free estimate.They were able to work with me on a good date and send out their employee Thomas to my residence. He was very nice and gave me an estimate within just 10 minutes of him being here. The price that was given to me was something I could manage so I immediately went and picked up the faucet that I wanted to set up for the next appointment for Thomas to come back out and install.I am a female and do not have much knowlegldge when it comes to sinks and faucets, so I had to call Ernie's to make sure I was buying the appropriate fixture while at Home Depot and Thomas was able to let me know over the phone what I needed. I appreciate how easy it was to have my questions answered in such a timely manner without me having to leave messages and wait for a call back. This was virtually no hassle for me at all, and made the experience so much better than I ever expected when dealing with a plumbing service.Thomas was able to come out and install my new sink fixture within 40 minutes!I am absolutely amazed by their five star service, and the fact that I am disabled and they made me feel safe and secure when useing their service means the world to me.I will continue to use Ernie's for all of my plumbing issues. 5 out of 5 star service!
Trey was so courteous and helpful. I request his services in the future. Turns out that the pilot had gone out due to gas line work on the street. No service fee and a cheerful assessment of my heater.
Thank you very much.
Here it is I was thinking I had a major problem and it was actually a minor problem that took less than 5 mins! Thanks so much to Carl!!! He was so kind & understanding. Loved his customer service. He was a big help!
Jason provided excellent and professional service. He also was excellent in answering my questions.
I will be calling Ernie’s the next time I need a plumber. David explained my plumbing issues in a way that I could understand.
I work for McDonald's in Hurst, tx and please let your employees know that when we have parking spaces blocked off with carts please do not move them to park company can there! we have an 18 wheeler that delivers supplied on Sundays and that why we have spaces blocked off! at least tell them if they are going to move cart to park that when they leave they should at least put cart back where it was! thank you
Our technician, Bryce, was such a professional and personable person. He explained all he was doing while he was working and we could not be happier with Ernies Plumbing. We would recommend Bryce to anyone. Five star service 👍
Felicia Kasuba
2 years ago
Mr. Terry and his associate was very nice and courteous. They provided great service to us. I would definitely recommend them to people I know. Excellent Job!Thank you,Michael & Felicia Kasuba
Had a lot of water under the house and a failing sump pump - called Ernie's and they had the problem diagnosed and fixed for a great price. Reliable, on-time, and courteous - I definitely recommend!
Highly recommend, David M. was very professional and did a great job cleaning my tub drain. The tub had been clogged for a few months and David spent extra time getting the drain open.
Napoleon Burt
4 years ago
Michael was available promptly. He was courteous and knowledgeable. He was efficient ad neat. He got the job done almost before I could get comfortable. The cost was as expected and well worth it. Thanks Michael.
David Phillips
a year ago
Carl was professional and helpful in explaining the problem, solution, and how to prevent repeat issues going forward. Can't ask for a better experience. 5 stars.
Hemanth Polavarapu
7 years ago
Very bad customer service. They extended a gas line for an outdoor kitchen and they can't see the current situation and worked like a machine and completed the job. The existing gas turn on/off switch was removed now and they added that below the gas cook top for which I won't be having the access as there will be a granite on top and the it was surrounded by stone. When asked, it will be additional charge as he needs to work for an extra 1 hour now. They should have done this while extending the gas line. I won't recommend them to any one.
Fred and Qunitin spotted our slab leak in about 60 seconds on Monday and we had them scheduled by Wednesday. They were done in THREE hours. These guys are the most professional plumbers I've ever dealt with and I would recommend them to anyone who's having any sort of pipe/leak issue. They gave us great deal and gave us the best option. Would use these guys 10/10 times. A+++++ service!
Topper Solano
3 years ago
Matt Was very professional easy to work with explain everything thoroughly my only issue is the repair is so expensive so expensive that I think I should get a second but I would use them again for jobs it were to come up
Kelsey Pasierb
4 years ago
We just purchased and moved into our new home and two days later we had a gas leak from our tankless water heater. Our warranty company sent someone out that didn’t fix tankless so we looked on Angie’s list and found Ernie’s plumbing with great reviews. I called them and they came out the same day within a couple hours! Thomas 565 looked at everything and told us that he could repair it and we wouldn’t have to get a whole new water heater, which we had originally thought. He gave us a free estimate and was very knowledgeable about the problem. We decided to go with him to fix it and he came out the next available day first thing in the morning. He made a couple trips to and from to get the parts he needed since our tankless was one that not most people have. He replaced the piping and fixed the positioning of the piping to where it should have been originally. He even insulated our water line and cleaned out the heater going above and beyond. Thomas was courteous and explained everything he was doing and why. He didn’t try to upsell us or try and fix things that didn’t need fixing, he was completely honest and trustworthy and he saved us thousands of dollars. Ernie should be proud to have a person like Thomas working for his company. I will highly recommend this company to my friends and it will be the only plumbing company we use in the future. Thank you so much Thomas and Ernie’s plumbing!!
The technician that came our Michael #410 was professional and explained things so that I could understand. The only reason I'm not giving 5 stars is due to pricing $300 is a lot to pay to have a snake run through a drain. Another company provided an over the phone estimate of $199 yet I went with Ernie's because I had used them in the past with a good experience on another plumbing issue. I had no idea it would be that much of a difference but I had to get it done immediately so went through with it.
My experience with Ernie's Plumbing was a good one. The tech showed up on time, was friendly and professional, and did a great job. The only minor problem is that when he reconnected my washing machine he forgot to put the drain tube back in the drain, so after doing my first load of laundry I had water all over the floor! Honest mistake, I would definitely recommend Ernie's!
Very Professional and thorough.
Dennis Bufton
7 months ago
Austin G. was prompt, courteous, conscientious, and his workmanship was first rate.
I hired Ernie's Plumbing to find a gas leak. It was not an easy find. Fred and Quinton worked RELENTLESSY and found the leak! Like I said, it was not easy but they persevered and we have a happy ending. They are great guys. Did a great job cleaning up. They have my business for any future plumbing needs. Five star rating is well deserved.
chuck schraeder
5 years ago
ernie's is by far the best plumbing company i have ever dealt with. Very friendly on time and found the problem fixed it and was just as nice as could be. I will use only Ernie's from now on.
Mary Jo Middleton Williams
2 years ago
Perfect
I asked Ernie's for a quote for a tankless water heater 9.5 gallons. They quoted me $9000, which is around $5000 more than the national highest estimate for a tankless water heater installation (including removal of old tank water heater). I called for a second quote from Home Depot, and they quoted me $4,300 for the full installation of an 11.5 gallon tankless heater and removal of the old tank. I can understand quoting high, but this is gouging at the least. When Earnie's called me back after the $9,000 estimate, they asked if I would like to have the work done. I said the quote was high and the lady asked if I would like to talk to a manager to see if I can get a lower quote. I agreed because why not? After a short wait, she came back to tell me that a manager isn't available right now and that they would call me back the following day. It's been 2 weeks now and I've still not received that call back. Home Depot will be getting my business rather than Ernie's.
Gregory Davis
3 years ago
i had the pleasure of using your company for the first time.Mr.Thomas&Justin were great i gone a quote on water leak under my siab and they a did a great job, MR Thomas sense of humor was great despite was i going through.Thank You
RebeccaBill Child
7 years ago
Our landlord used Ernie's to replace ALL the pipes under our house, and although it has been a long process, we could not be more pleased with the service. The technicians are super friendly and very informative; they never hesitate to answer our questions or keep us up to date on the progress. Working with Ernie's on this major project has helped us get through what could have been a horrible experience, and they have made it much more bearable. Plus, they have even made sure that we are not without water overnight — which is a blessing, especially with kids in the house! We would highly recommend Ernie's Plumbing Service for any plumbing services, big or small.
Martin just left after taking care of tub and toilet clogs in the house. My experience with him was all positive. He took time to check everything out and discuss the pros and cons of each option with me. All along the way, he showed me what was going on with each job so it was easy to get the overall picture of the problem. Martin also talked to me about ongoing care and preventative measures for the drain lines. I feel like I got what I paid for and would recommend Ernie's Plumbing to friends and family. I'm hanging on to Martin's business card and will ask for him again next time I need plumbing help.
Scenario - 66 yr old house (last 38 a resident) wood beamed 8 above floating slab with original oak floors. IDENTIFIED problem - Of course hot water slab leak (3rd). Spoke with Bryan (who is very personable) about using PEX and without hesitation he basically said there is always a way! From there Bryan had my attention because the other plumbing option estimated was to tear up the floor, jack hammer through slab and repair the leak(copper). Bryan, once on the job, was very methodical in DEFINING his approach and options to be implemented. GENERATING the means in which he was going to utilize was now coming together. All parameters were EVALUATED by Bryan before actually starting. To INITIATE Bryan would need an additional co-worker.. The big picture was now in place. Bryan was steadfast and persistent in devising what the job entailed and bringing Matt (who had done work for us before) only streamlined the process. FOLLOW-UP -The time it took for Bryan to process what needed to be done was actually equal/more than it took Bryan and Matt to do the job. OUR WOODEN FLOORS UNTOUCHED!!I appreciate what I call the higher level thinking skills utilized and thoroughness of every detail. My wife and I are VERY PLEASED with Bryan and Matt's effort. My father's motto who was a self employed painting contractor(brother runs business now) Quality doesn't cost, it pays! Again thank you many times over!!Greg and Cathy H
5 stars plus 5 more. I cannot thank Fred and Quintin enough for the best service I have ever had. I have been in Hunt County for 33 years and have never found anybody who wants to work, in the plumbing field until NOW!these men were professional, courteous, kind, considerate worked their bums off and corrected my problems. They went went far above their duty and I will always hold them and Ernie's in high esteem. . My husband is on hospice and I have had to do things I have never had to do and they treated me with respect although I am hanging on by a thread, they were kind. My prayer is that your company and all the. You are my plumbing company fine people who work for you to receive many blessings.
I had an outdoor faucet leak and called Ernie's Plumbing to repair. He gave me an estimate of $685.00 to replace or repair the faucet and I declined when he said he could just turn off the water at its own box, which was beside the faucet in the ground. He, named Michael C charged me $250.00 to turn it off.
Patricio Robles
a year ago
Dori Badura
10 months ago
We call Ernie's Plumbing whenever dealing with a plumbing emergency.Everytime the service responds quickly to our SOS sending qualified, courteous technicians who get the job done right the first time. The techs have worked for E.P. multiple years & seem to enjoy working there.Thank You for providing a service we need & can trust!
Carl is our go to plumber at Ernie's. He has fixed a backed up kitchen sink, a broken shower and done a slab repair. Carl is very friendly, professional and so courteous. We won't use any other plumber!The girls in the front office are extremely friendly and helpful as well. Ernie has a great crew! We highly recommend them! Especially Carl.
Great job done by Terry. He worked tirelessly to fix my house sewage flooding.
Jason Spurrier
6 years ago
The first time we called the plumber came out gave us the price up front and did the work quickly. The second time Pete came out and again price up front have options and fixed issue. Called a third time again Pete came out and saved us. Thank you.
I chose Ernie's because of all the good reviews and was not disappointed. It's a real plumbing company, not a dispatch service. Sam arrived early, was friendly and professional. The price i was quoted in the morning is the price i was charged. I am very pleased.
I live in a mobile home and our pipes have been clogged for a while. Being in a household filled with kids, it was mandatory to get it fix as soon as possible so I ended up calling Ernies so they can fix my toilets professionally. The guy came to our house and ran a rooter through my main bathroom and apparently said that our main pipe that runs to the septic tank was not in the right position. He guaranteed with me that the toilets would start working as along as we lowered the main pipe. He told me I was going to be paying about 1300 in total, which was pretty expensive but we agreed to do it either way. He then told me that he was gonna run a camera down my pipes to make sure afterwards that everything works. I remind you, he didnt tell me that it was going to cost an extra 250 bucks and at the end, i dont even believe he did it.. About 30 minutes later of him going somewhere, he starts on the digging of the main pipe while leaving the rooter in my main toilet mid way done.. After he got done with everything, i went down to check the pipe which looks like he barley even moved it from its originally position and just replaced them with new ones.. before he left, he checked it if it work and apparently both of them did. After 20 minutes of him leaving, dirty water just started coming up from both of our bath tubs.. the toilets clogged again.I called back to get someone out to check it again.. they apparently said that if we don't pay an extra 250 to run a camera down my pipes.. they aren't gonna be able to fix anything. They have also said, they will charge me more after finding out what else needs to be done.. So simply.. I spent 1300 dollars on getting my toilets fix, also guaranteed by the guy that it will work.. it doesnt.. new guys come out and tell me that I need to give them more money to fix the mess they have left behind yesterday? Apparently, I'm not even able to get my money back. I have just spent 1300 dollars on NOTHING.
I am very impressed with the service that was provided. Bryon and Carl came out on time and did a wonderful job. If I had any questions they explain the problem. The lady from the office call me to make sure I was satisfied. I would use them again.
Peter Jarecki
3 years ago
Our disposal stopped working and the kitchen sink was no longer draining properly. Our plumber Terry fixed and cleared up everything within 30 minutes! The service was honest, speedy, and informative!
Rodney “Gt2humblemysf” Hopeimblessed
2 years ago
One of the best plumbing company ever
Synthia Taylor
4 years ago
I had a very positive experience with Ernie’s plumbing. My technician, Mike, was prompt, efficient and addressed the problem quickly. Outstanding service. I highly recommend using Ernie’s Plumbing Service!
My experience with Ernie's Plumbing was exceptional from the very first person I spoke with to the end result. I was called twice prior to the plumber coming, just to inform me everything appeared to be on schedule.Cody, the plumber, arrived right on time and was a pleasure to do business with. He was very efficient, knowledgeable, professional and courteous. Cody gave me quotes prior to even starting, and knew immediately what was necessary to fix the problem. Before I knew it, all was repaired. Thank you, Cody and Ernie's Plumbing.
Matthew Voorhees
3 years ago
Fast, effective, and polite. Everything you could ever want out of a plumbing repair team. I can't imagine going with anyone else after they saved my vacation with a same day repair!
Cameron Kyser
3 years ago
After receiving 3 quotes to fix a leak in a mater garden tub that was leaking under the tub to the floor. We decided on Ernies Plumber. 3 plumbers told us that the tub would need to be removed to source the leak which would be very costly plus drywall and tile repair cost after the leak was fixed. Ernies plumbers sent Brian Stalcup out and he was a God-send, as he worked diligently to avoid removing the tub. Within 30 minutes Brian called to tell me he figured out a way to get under the tub without removing it! I highly recommend this company and specifically Brian for all your plumbing needs!
our toilet was dripping water when we flush. Ernie's plumbing came earlier then their committed time, fixed the issue and did not even charge anything. They are awesome!!
They have been sending flyers and mail to my address for someone who passed away over 3 years ago. They are insensitive and rude, and tell me too bad we're not removing the name... deal with it. With that attitude why in the world would I recommend them to anyone.
I called early this morning about a hose bib leak. They apparently had a cancellation and Sam showed up within the hour. We discussed the leak problem and my concerns with seemingly simple plumbing repairs by others not handled correctly years ago. Sam was very responsive offered a few options for repairs to chose from with the further information to consider for each of those options. The hose bib came off and Sam noticed a very slight variance in the new fitting length so added a necessary fitting to accomplish a great seal and assure a good repair outcome. I could not be happier with the responsive, experienced, efficient and professional service I received today from Ernie’s and Sam.
Ronnie Crowson
5 years ago
I was told the job would take all day when quoted the price of $1150.00. However the plumber only worked from 10:30 AM to 1:50 PM, is that all day? I was satisfied with the job, but I did not receive any credit for the copper he removed from my home. As we all know copper is almost as valuable as gold. I did get a $25.00 Credit for using the Yellow Pages add.All in all, I was satisfied with the job, but felt like I had been scalped with the cost. Being Senior Citizens and living in our home for 47 yrs. and continue living in our home til death we had to have the repairs done.Just this morning I talked to Randy, General Manager of Ernie's Plumbing, and he said that there had been a mistake in pricing and was issuing me a refund of $525.00.Thanks Randy, I am completely satisfied with the service and the job.WELL DONE !
Josh and his assistant installed a leaking bathroom tub faucet and the associated hardware. I like the service and quality of work so much I ordered a new water heater with electronic shut off valve. Again fantastic professional service and skill. I will use and recommend Ernie's Plumbing Service to anyone.
Thanks
We had a simple clog, and of course once we got down there, found out we needed more extensive repairs. Carl was so professional and knowledgeable about what we needed and makes sure to get us the best deal possible. He went out of his way to check our whole system and found ANOTHER issue under the house that could have surprised us in a bad way. If you need a good company, go to Ernies, and if you need an excellent plumber ask for Carl! :)
Kudos to Mr. Shawn T. (#566), Ernie's Plumbing field repairman, for excellent, honest and professional service. Shawn looked at a leaking shower in my home whose full repair would have required an access hole and an overall expensive repair. I was able to find a work-around that meets my needs for now, but I'll keep Ernie's in mind for future repairs / upgrades based on Shawn's exemplary representation of the company.
They totally screwed me. I scheduled them to come and remove my kitchen sink on Wednesday for the new countertop people who are going to be here Thursday morning. Then I had them scheduled to come back and install a new kitchen sink plus a new toilet after the countertop people were done.At 5:22 PM Wednesday they said they could not make it until Friday. Friday?They screwed my whole project. CLEARLY they did not care one little bit or they could have at least come first thing Thursday morning. Which, a) would have been fine b) would have been the professional thing to do. But Friday? Two days late?How can they possibly respond to emergencies when they are two days late for *scheduled* visits?
Mindy Ferguson
6 years ago
Michael #410 was very prompt and professional. He fixed our problem quickly.
They always do a fantastic job and are very attentive and very friendly
Thanks for sending Greg today. He fixed my problem and explained everything to me. He did a great job.
Jonathan Gatto
5 years ago
David did a fantastic job installing a faucet for me for my front yard! They do fantastic work and a fair price!I will use them again!
Ernie's came out timely after my call, and provided a free estimate that was fair. The work was performed professionally with high quality materials. The Plumber, Terry, was professional, friendly and walked through the entire process. I will use them again.
Wish more stars could be awarded. Matt and Carl came out and assessed my problem (blockage in drain underneath house) using camera and were able to fix it in a timely manner. Very knowledgeable of their equipment and kept me informed each step along the way. Highly, highly recommend them for any plumbing issues you may have.
gilley obregon
5 years ago
THANK YOU JOSH FOR TAKING CARE OF MY PROBLEM THIS WEEKEND , EXCELLENT JOB
I don’t normally leave reviews but this deserves a 5 star! I woke up this morning with plumbing issues and thinking it would take all day to get someone over, HOWEVER, Ernies set me up early and quick, sent Pete over and he did an outstanding job at a great price. Definitely recommend this company and will be using them for my plumbing.
Dee Alexander
7 years ago
good job! Well job done. We would prefer yall to anybody that needs a plumber for they home.
tammie glockzin
7 years ago
I had to have a toilet valve replaced that was leaking. Michael #410, replaced it in minutes with an upgrade. Very happy with the quick, friendly service.
Thanks!
Thomas was great #565 He explained what was needed. After giving me an estimated cost he gave me the choice of repair verses new pipe replacement for hot water and I elected to get the replacement. I told him thank you and I appreciated his work! I was dreading a cold bath...He was neat and cleaned up. He loves dogs and mine were yapping the whole time..will request him for another visit when needed!
Robert Rieter
5 years ago
I'm an Arlington,TX area realtor. Ernie's Plumbing on Pioneer Pkwy is close to my kids school and I have recommended them in the past to my clients. I have two commercial properties I'm selling that need plumbing work so I can get them listed so I stopped by their office this morning to talk to them. I walked in, introduced myself (name, brokerage name) and said I have some work for them. Some dirty looking guy says WE DON'T DO THAT!. I said you don't do plumbing anymore? Kind of laughing. He says there's a 'No Soliciting' sign on the door! I told him I wasn' soliciting, that I have plumbing work and that my office has plumbing work all the time. He told me to get out. It's kind of funny when you consider the hundreds of plumbing companies in the Dallas/Ft. Worth area. I'm going to make a habit of dropping by all of my recommended vendors to see what they're really like. Thanks for the lesson. I double checked their BBB rating. Do the same yourself before you call them. Trust me...
They use to be really good, I know employees come and go, But I don’t use them anymore. The quality is terrible
Marta Martinez
8 months ago
first time customer and I'm very happy with the outcome .
very responsive and on target , when you call please ask for Trae , He is awesome.
Michael Gentry serviced our plumbing today after we had tried to fix it on our own several times. Naturally, our fix was ineffective, yet Mike (#410) from your firm arrived quickly, on time, solved our problem, and we have been extremely satisfied. I would strongly recommend him and your company to anyone needing plumbing repair quickly. And is there anyone out there who wants plumbing repair slowly? Thanks again for your professionalism and service. Dr and Mrs John Quincy
I admire David Meyer, with Ernies Plumbing, for his punctuality and professional abilities. David even sat on the floor and befriended my chihuahua to calm her barking. They are friends now. Thanks for the slab leak repair! I can relax now.
Ernie's Plumbing has been a great help keeping our home running well.
They arrive in a timely manor and their call before they come, provides a time to insure we are ready. The workers are knowledgeable and work speedily. We have used Ernie's for several years.
Raymond Valencia
6 months ago
outstanding job they sent two man older man and was training younger man both had there heads under the sink working on an main drain they located the leak in the piping from slap ,lucky was above the ground ,the job was professional ,and was on time ,they know what they are doing ......
DJ Lovely Laura
8 months ago
Carl and his helper were very professional and very personable and knowledgeable of their job they got in and out really quick gave us some recommendations. I was highly satisfied with their job performance today.
Robert McNamara
2 years ago
HE DID SO MANY THINGS IN THE BATHROOM DON'T KNOW WHERE TO START. Thomas was on time, FREE estimate and reasonable, hE ALSO WAS QUICK. definately knew what he was doing Margarita Perez- McNamara. WOOHOO FOR THOMAS!!!!!!
Sherry rounsaville
2 years ago
I had CARL out today to fix my garbage disposal. He was very professional but so personable. He was awesome. He was fast , knowledgeable. He was patient and answered all my questions. I will definitely call and request him again!!
Danny “Meep70” Head
7 years ago
Someone from Ernies came out to do an estimate, last June. In fairness, though the estimate seemed quite high, and was out of our budget, they were professional and thorough, in their assessment. The problem is that now, I am getting emails from them, and I did not request to be put on a list. Unsolicited spam! Worse yet, the removal link in the email does not work on a mobile device, because the browser redirects to the mobile site.
This is Judy Cotton, Jerry's wife. I had trouble with two toilets all of a sudden and needed help immediately. Chuck May came to my aid and spent a no-nonsense amount of time in repair and resolution. My house is my sanctuary and it is very neat. Making a mess with wet feet is not acceptable. Mr. May is the only plumber I have ever had (I am almost 70 years old) who did not make a mess, cleaned up any water spills after his work, and was the consummate professional in every way.
After having serveral plumbers and our home warranty out sending plumbers to the house to fix the plumbing which with the prices we couldn’t afford and it didn’t sound right with what they wanted to do. Thomas 565 listened and then looked at everything then gave us a quote. Quote was within our budget he did exactly what he said he would do. Very pleased as all our drains are working again. We do have some other things that we’d like to get done and we will only call Ernie’s Plumbing from now on. Best customer service I’ve ever had.
I was given a 4 hour window for a plumber to come out and give me an estimate. I was told someone would be there between 10-2pm. I called at 11:52 to check the status. I was told the plumber was at lunch and I was his next stop. Next they called me at 12:37 to tell me the plumber was running late and they would be in touch as soon as he was available. The next call from them came at 12:55pm. I was on the other line and missed the call. I literally called right back and had the receptionist on the phone @ 12:57pm and they told me they sent the plumber on to the next job. I asked to speak to the supervisor and explained to him that it was less than 2 min before I called back and he said I’m sorry that’s our policy. If you don’t answer we send them on to the next job. I understand the need to have people answer but cancelling the appointment that quickly for not answering when I had talked to them twice before is a bit ridiculous. I will never call this company again.I appreciate the response Ernie, but come on man... I established confirmation that I was at the house not once but twice and received two phone calls prior to the final call. I believe that should be enough evidence that I was at the house ready willing and able to meet with the plumber. I think maybe developing a 2nd form of communication might be a good idea, like text, or maybe you could mark on the file that the owner was at the house when first or 2nd communication was established. I have attached the call log so you know I’m not someone who embellishes a complaint.
04/29/2016 my husband and I had a major back up in our master bathroom that was also causing our girls bathroom to have issues as well. We called Ernie's Plumbing in hopes that they could fix the issue seeing the original plumber was a no show no call. And it was nearly 4 on a Friday afternoon. We were told the plumber would arrive within 30 mins, however he was 15 mins late. When arriving he told us it would be $150 to remove the toilet plus $150 to run the auger. (With $25 off the total) My husband and I were somewhat stunned that removing the toilet would be $150!!! My husband asked the guy if we could removed it as well as replace it, to cut the $150 removal/replacement fee. (My husband had done some plumbing in the past so this was no big deal) The plumber said yes that would be great considering he didn't like removing and replacing toilets anyways. (First off its your job, second of all you definitely shouldn't inform the customer that you don't enjoy doing your job, it's very unprofessional) Anyhow, the clog was cleared, until we realized today 04/30/2016 that our kitchen sink was backed up. The plumber unclogged our bathroom, only to push the clog into the line that leads to the sink. We then called Ernie's to come out and take a look as we were pretty sure the sink was clogged due to the plumber not completely pushing the clog to the street, we felt the clog must have been somehow caught in the line that connects the sink pipes to the main. The second plumber arrives and states that there was no way we could be sure it's due to the same issue and that it would be another $195 to run another auger down the sink, while talking the sink began to drain. Problem solved right..... no a few hours later I go to get my girls in the bath to find my toilet and bathtubs were backed up yet again. (conformation that our thinking was probably right) Again I tried calling Ernie's which I ended up not getting an answer seeing it was 5:50pm on a Saturday and they were closed. This being an emergency, seeing we had no working toilets yet again, my husband tried finding a clean out, which to our surprise we don't have one because our house was built before clean outs were required. So my husband then pulled the toilet off and began trying to fix the issue the first plumber should have fixed! With no luck and hours wasted we finally had another plumber that was able to complete clear the clog all the was to the street. I am beyond disappointed with the first plumbers attitude about his job, which then reflected his work. The second plumber pretty much knew he was right seeing he was the plumber and didn't feel the need to even investigate. I seriously feel like I was robbed of $125!!! Yea it's not much, but then again when your husband is 3 months into starting his own company, and works extremely hard, every penny counts. (We definitely don’t go without but a new business can bring in some penny pinching until business is going good) I would not recommend Ernie's, it is a waste of time and money we most likely won't get back. Our one day problem turned into a 2 day problem. And more money to get another plumber to resolve the issue Ernie's should have fixed. Save your money and time and go with a different company.All money was paid in full and I can assure you money was not an issue on our part, so to assume that is just bad judgment on your part. These people will scam you in a major situation knowing service is needed. I’d highly recommend Baker Brothers!!
Had a plumber out today to fix a leaky water shut off valve for my elderly parents. I was informed to rebuild the shut off valve was $185 and to replace would be around $270. First off this is a $20 part. Bad news, the plumber tightened the connection which stopped the leak then proceeded to tell me $185 for rebuilding the valve. I pressed the resolution and asked him to disassemble the valve and show me the new parts....no new parts were found...I asked the question 3 times you replaced what? I was given the same answer the packing and seals inside the valve. The seals were still rotted so they had not been touched....he simply tightened the connection. At this point I asked him to gather his channel locks and showed him the door and made a call to a Manager at Ernie's. Told my story and all I was told was sorry...no trying to resolve the issue or anything but sorry. I would not suggest Ernie's due to this unprofessional deceitful service ethics.
Believing Christian
4 years ago
Well, done. Had Fred and Quintin.... Fast, but a bit expensive, however have a feeling it would have be about same price with anyone. They did the job quickly .. Will certainly call them again.
The plumber that came to our home Terry employee number 592 made us feel right at home instead of the other way around. Very professional, upfront, giving us the best price with options, no pressure !! Even though the work that I had to cost a lot. We didn’t want him to leave just a down home person and a very professional one at that . I would gladly recommend him to anyone family or friends. I recommend him to the highest level of plumbing he knows his job in and out. And makes you smile while he does it. He deserves a raise !! Laugh out loud tell him I said thatWith a Lotta love Debbie Byrd
Vince Cardwell
4 years ago
Craig was excellent and knowledgeable!
Kathleen Watson
6 years ago
Labor Day Save. Our sewer system backed up on a holiday weekend. Sunday night I left calls with several services. It was Ernie's that returned the call early on Monday. They arrived within 2 hours of the call. Greg quickly assessed the problem, explained it to me and gave me an estimate. Greg is wonderful. He explained it clearly, answered my questions and did the work promptly. I was charged a fair amount for the roto-rootering.It was such a relief and a surprise to get such service on a holiday. I won't call several services the next time I need a plumber. I will be calling just one: Ernie's.
We found Ernie's Plumbing through Angies List. The appointment was booked and David Meyer arrived right on time. He did a great job! He quickly diagnosed the problem and repaired it just as fast. We appreciated his knowledge of his job. Thank you for a great job!
Patricia Lamb
7 months ago
Service was fast and professional. Robert did great work!
Carl Tech 604. Excellent. On time. Fast. Very professional. Carl was friendly, and did exactly what was needed. He indicated things that may need attention in the future. Can't say enough. You guys are setting standards for customer service. You are my plumber from now on.
I had the pleasure of meeting Thomas Johnson #565 yesterday after him coming out to help with a leak under our kitchen sink. He pointed out all the problems and took the time to explain everything he was doing. Thomas Johnson is a professional.Today after coming back we found another problem he found the other problem and we scheduled another appointment for that next week. Once again he explained what and how he's going to solve that problem. I will never use anyone besides Thomas Johnson for my future plumbing problems. You guys should be proud to have him. Stacy D. LoganToday Thomas Johnson came back today to fix the other problem we found the week before.Once again Thomas is a true professional.Will never use anyone beside Thomas for future plumbing needs. It's been a pleasure to meet Thomas Johnson.
Usually plumbing issues come as emergencies and some discomfort as part of the repair process. We recently had a leak in our front yard which required that we replace the line feeding the house. We called Ernie's and to our surprise Terry came out the next day and diagnosed the problem. I was concerned that it would take a couple days to repair given the amount of work, but he assured me that the it could be done that day. He made a couple phone calls and a group of guys came out dug a trench and busted two small holes in the driveway for him to work. I really appreciate that they minimized how much of the driveway had to be busted. It was just enough for him to dig underneath and run the new line. He spent a couple hours doing the plumbing work and by 3pm he was done. Terry explained the process to me and what I needed to do once the city inspector did his job the next day (which he setup for me). He also left me his cell number to contact him once the inspector was done so he could let the digging crew know to come back and fill in the trench, again attempting to minimize how long the yard would be dug up. He walked me through all the parts he installed explaining what they were, how they worked and why they were needed. He was very patient as I asked questions. Thank you Terry.
Carl was great! Got the job done right and professional.
I've seen lots of nice comments about Carl and I would like to add another one. This was the biggest repair I have ever had to deal with. The job kept growing and growing because of 50 year old plumbing. He was so nice to me and understood my concerns about how big the job was getting. He never acted like I should just get over it. His part of the job is done, only the back filling of the tunnels remains, but I got a text from him, checking on me! The work is good too, by the way, but the lasting impression will always be Carl being my battle buddy!
Melba Aguilar
2 years ago
I have used Ernies repeatedly in the last few years and they are always polite, they explain everything to you, and answer all questions you have about your repair. Would highly recommend them.
Excellent service! Fixed my issue very quickly and offered a 1 year warranty on parts and labor. Terry was straight forward and professional and very easy to work with - Thanks guys and keep up the great work!
My client used Ernie's Plumbing. They were overcharged for the work done. $600 for a standard toilet is ridiculous. Plus other items. Put a estimate to repair a line into the home for $700.Client had another company come in and charge only $320. Beware of this company!!!!!!
Thomas Buckman
5 years ago
Ernie's responded to a very difficult situation when the line from our toilet backed up and was overflowing in the house in Ft. Worth. The plumber was very diligent in not only resolving the clog, but he also did a thorough search of the system and found the cleanout outside the house that had been covered up with dirt and grass over the years. He kept me informed throughout the process and stayed with the problem until it was completely resolved. I would also like to thank the staff and the manager that worked with me and my tenant to overcome some difficulties even before the plumber showed up on site.
John Wiederaenders
6 months ago
$650 for 1 hour of work to connect irrigation line to main line.$450 for 1 hour of work to auger and use camera equipment to identify main drain stoppage cause/location ... but this expense NOT credited toward a $4,200 quote (not kidding) to repair main line (estimated to be 2 feet below surface). Sewage left on driveway when investigation/jobs completed.Called/left message for owner/master plumber to verify $4,200 bid and to inquire regarding a credit of $450 toward work to be done. CALL NOT RETURNED!While the work done was very good (less sewage cleanup), it came at a VERY HIGH PRICE! Have received a bid to confirm main line issue AND make repairs for $1,500, almost $3,000 less than Ernie's Plumbing bid ...Bottom line ... BUYER BEWARE!Bottom Line Amended … 2.3.23Owner (Ernie) & GM (Randy) responded shortly after my last posting … agreed to issue a reasonable credit for initial work performed. A two-man team (Carl & Steve) was assigned to complete a more comprehensive investigation. This included a camera review of the sewage line between the driveway “clean-out” and the street, and between the driveway and the upper clean-out (beside the house); 50 feet or more of additional pipe, 100 feet total.Carl & Steve verified the original blockage/break in short order. 2 additional breaks (one of which was under the concrete driveway) were discovered … photos were provided, and the locations marked on the surface. A reasonable bid was agreed upon, and work began the following morning.The dig team assigned was truly amazing. These experienced individuals exposed the 3 breaks (each 3 – 4 feet in depth) in half-a-days’ time … perfectly square holes, dirt in piles on protective tarps.2-plus days of sleet and ice brought work to a standstill but was not disruptive to our use of water and bathroom facilities. Carl had assured us of our ability to live life as usual, and we had his mobile number should any problem or concern require his assistance.Driveways cleared of ice, but snow yet on the ground, Carl and Steve performed admirably. We cannot say enough of our appreciation for the professional, respectful, and caring manner of these gentlemen. Refreshing!Repairs made and thoroughly water tested … reviewed with camera again, just to make sure! Holes filled; concrete repairs seamless … a clean finish.A revised bottom line … Ernie’s Plumbing stepped up and made good on a sour beginning. I don’t hold a grudge if a discrepancy is resolved to my satisfaction. Everything about this experience was positive apart from the first encounter. I won’t say that Ernie’s came cheap. But prompt, certified, warrantied plumbing is, in instances such as this … a nasty job that requires very special attention ... professional experience/thorough diagnostics, specialized equipment, systemized/organized work plan, fluid execution, and patient customer care.We are grateful … wife and I agree we got what we paid for!End game: ***** 5 STARS worth of satisfaction!
I highly recommend Ernie's Plumbing. Request, Carl (employee #604). He arrived exactly on time, was very efficient and thorough, and one of the nicest and most respectful young men that I have met in a long time. It was obvious that he took pride in his work and cared that we were highly satisfied with his work. No one likes unexpected expenses, but Carl made the experience a positive one. Thank you, Carl, for brightening my day and solving my plumbing issues!
We've used Erie's for years and have always had a great experience. Fred and Quinton came by today to help with a clog. They were fast, answered my questions, and took care to leave things neat and tidy.
Patrick Buffin
2 years ago
Bryan (#497) solved our main water leak and worked in 103 degree heat to install two new lines. He clearly communicated the cost and the expected time to finish. We will definitely call Ernie's Plumbing again.
I called Ernie,s Plumbing regarding a slab leak. One of his representatives, Pete came out and provided me with an estimate to complete the project. Pete and his associated(sorry don't remember his name)came out the next day to begin the repair. The repair went very very well. Both Pete and his associate are expert at what they do. I could tell right away they knew their stuff. I would not hesitated to hire these guys for any of my plumbing needs. They were extremely easy to work with providing information on the repair with ease. Thanks guys best plumbers I have ever worked with. Ernie's Plumbing has a new customer.
Terry provided excellent customer service!! We really appreciated the education and personal attention to detail displayed during repair! Thank you for a job well done above expectations!
David Southard
4 years ago
This is the second time I've used Ernie's for some major plumbing issues and I'm pleased with the results. I appreciate David, the dig team, and the call center for their professionalism and quickness to respond and setting things in motion without me having to do anything when a second leak was discovered. I won't hesitate to use Ernie's plumbing for any major plumbing issues. Thanks, everyone!
Carl came right out to replace leaking washing machine connections.
I could not be more pleased. 👍👍
Pete and his partner came in and saved us from a life with no water! Fantastic service with friendly banter and smiles! And, for a reasonable price.
Greg came out - was on time (which I heavily appreciate) and was absolutely wonderful. No judgement on my silly situation and helped get it fixed quickly and professionally. I've used them before and will use them again.
luanne rullestad
2 years ago
Carl is an excellent service man.
I highly recommend him!
Honest, concise & great personality!
Joey came out today and installed a new garbage disposal, plus a new valve and supply line to a toilet. He really impressed me with his knowledge and efficiency. It was done so quickly, with no mess left behind. He is very professional, but personable. I will definitely request him in the future. . I have used Ernie's Plumbing for a variety of jobs over the years, and was always pleased. Great company!!!
Fred and Quintin were very knowledgeable of my washer draining problem, and I appreciate their politeness.
Mr.Thomas Johnson did a great job as promised with the repair of a damage sewer line in the yard.He was prompt and very professional throughout the process.
-J.Scott
John Upchurch
4 years ago
We are more than pleased with Mike Gentry! We have used Ernie's for sometime but we have never been as satisfied as we are now that Mike has been here and shown us what real customer service and professionalism is about. He was very thorough in all aspects of our job. He kept us informed as to what he was doing and what to expect. He leaves the areas he worked in spotless! Mike is easy to relate to and his quality of work is almost impossible to find anymore. It never seemed like it was just another job to him. He made us feel like we were the only job that mattered to him and we were, and still are astonished at his attitude and skill! I will continue to use Ernie's in the future as long as Mike is the person coming to my house. If you had 10 more of him you would corner the market in the metroplex!!! He renewed our faith in service companies. He is without a doubt the BEST experience we have had with your company!
Had someone come out and look at it plumbing. Checked it, quoted, and explained what could be done. Great service and didn't even charge a fee to come check. Will use again for any future issues
Completed a couple of hours ago, Fantastic work, replaced water heater in a timely manner, Price of repair GREAT, a house not even 3 years replacing water heater INSANE, Ernies plumbing Joey and Brandon made the hurt and disappointment, made me feel much better. Will definitely recommend and try to get them business, you wont be sorry.
If anyone needs a plumber, I highly recommend Ernie's Plumbing! From the inital phone call, everyone listened and acted promptly to solve my issue. David Meyer arrived and quickly determined the problem and the solution. He kept me informed and fixed the broken pipe (which was buried, and being August, not a cool day). I wouldn't think twice about calling Ernie's again for any plumbing needs!
I am very pleased with the service provided by Ernie's. Your plumber, David Meyer, showed up when he said he would, listened to the history of my plumbing issue, and cared about giving good service. He beat your competitor's price and finished the job early on the expected date. The damage to my yard from digging is minimal and looks better than I expected. When my water bill comes in much lower, I will be completely satisfied. I will use Ernie's again (and David), just not too soon I hope. ;-) Thank you David and Ernie's!
Martin was very quick and effective. He solved our problem right away.
We are very happy with our new 40 gallon tank installed this morning by your employee Fred # 306. After the free estimate and the quote he returned on the day scheduled very promptly and his work was excellent!! He explained everything and took the time to answer all my questions and made us feel we were the only customers he had that day even though we were the first of his morning and I'm sure he had quite the busy day. We will use your company from now on. Thank You!!!!!!
I had a broken pipe in my foundation. Thomas and Craig did a great job of keeping me informed of the work they were doing. It’s been a week now with no further problems. Ernie’s has gained a customer for life thanks guys.
Mark Thompson
7 years ago
Mike #410 - Very professional, great work and clear communication. Thanks
Robert arrived promptly and performed his job professionally. He unclogged a drain that 3 plumbers before him could not. He was very knowledgeable, polite and reasonably priced. I would recommend him to anyone.
I had a break in the drainage pipe from the house to the sewer and flooded my first floor. Greg Gentry from Ernie's promptly came out (within 2 hours of my call for help), was able to put in a temporary solution (on a Friday) and then came back on Monday and replaced the broken pipe. He was professional, informative, nice and did excellent work. Ernie's - you are lucky to have an employee like Greg. Thank you so much for the excellent service.
Velveeta Walker
4 years ago
I spoke a manager earlier and he assured me that things will be taken care of. Justin arrived in a timely manner. He's very engaging and his customer service is Five Star for sure. This is my second time using Ernie's Plumbing. I'm very pleased
Fred and Quintin are honest, knowledgeable, patient, and exceptionally customer-service oriented -- particularly in today's society where Baby Boomers' values of treating people fairly -- and those same respectful values of their predecessors -- are hard to find. I appreciate Ernie's Plumbing for the people they hire -- from the young ladies answering the phone, to the extremely knowledgeable and helpful plumbers. I would not have found them without a relative suggesting Home Advisor! Ernie's Plumbing Service are the go-to people for any plumbing issue, large or small. I wish them all much continued success!
Ryan Southerland
8 months ago
Trae came out on Christmas Eve after a pipe busted from the cold. He was fast, kind, loved our dogs, and communicative. We felt so comfortable with him at our home. He let us know next steps and how things will look for our plumbing. We definitely have our go-to plumber now!
SL Drenik-Jaryga
3 years ago
Scheduling process was convenient. Bryan took the time to diagnose the problem with our shower. He is extremely knowledgeable and professional. I will contact Ernie’s again!
Berney Tucker
3 years ago
We called at 9:00am for an appointment and Carl was here by 10:00am. Carl done a fantastic job in unclogging our sink drain. He explained everything he was going to do very well. Carl is very professional. Thank you for sending Carl.
We had a very fast turn around and the plumber was knowledgeable and friendly. We had a leak test to put our minds at ease. It was 500$ for a 50 minute job - which seems on the high-end. But overall we are happy with the service.
Terry Overstreet
5 years ago
If you are in the Fort Worth and Mid cities area I'd like to recommend Ernies plumbing. They have always been my go to . Polite and courtious. Last week they snake my drains at a fair price. But, alas did not clear it all out. When it started to give me trouble they sent another truck, set it right ... no charge. That my freinds is RELIABLE CHARACTER!
Mahendra Mehta
2 years ago
Mr. Bryan of Ernie's plumbing did an excellent job replacing my toilets with new ones. He is a very outstanding expert, hard worker, honest and punctual. I highly recommend them. Thank you, Bryan and Ernie's plumbing!
Wesley Hutchins
2 years ago
We've had a bad experience with a plumbing co ... initials of BF. Ernies Plumbing renewed our faith in good business. Matt was on time.. respectful. Knowledge..and took the most effective rout to accomplish the tast... We will definitely use Ernies again... Thank you very much
The 2 plumber technicians were awesome who came out! So friendly and quickly fixed the problem. Awesome service!! I would highly recommend...;)) Terry is friendly and very knowledgeable about the plumbing business. He is a real asset to Earnie's!
Brandon Jarrett
a year ago
Terry #592!! Got the job done. Quickly and efficiently. Had a leak from the tub spout. He fixed all problems In one trip same days. No time. Highly recommend.
Richard Robinson
5 years ago
On 7-30-18 Ernies sent Fred out to do some work on my water heater and done a fantastic job! I've used Ernies several times and always prompt and very curtious. I ask for Fred cause he tells it like it is! His work is always quick, honest and done well. I will call on them again when needed.
Akinja Richards
4 years ago
Our plumber was Thomas and he was great. Fast, efficient and quickly solved out problem. He had been here before and we were happy with him back then.
Jesi Abernathy
a year ago
We had a slab leak which is always stressful. We are very grateful to Terry (#603) and Carl (#604) for the care they took in finding the source of the leak and getting us taken care of. Problem solved! They are good at what they do and thoughtful with their customers.
Carl went above and beyond my expectations, gave me several options and was professional
Just had a new faucet installed in our kitchen by David Meyer. He arrived on time and completed the job very well. Wife is happy! He also took a look at a potential drainage issue in our master bathroom. Very nice man. Thank you.
I wasn't sure if I needed a new water heater or a major repair. Terry R. #568 from Ernie's Plumbing came and accessed the situation. We discussed the pros and cons on major repairs vs. a new water heater. Terry was very patient and knew what he was talking about and able to explain in easy-to-understand terminology. I decided on a new water heater. He returned early Tuesday morning with Mike #410. They both worked together as a team and got our new water heater installed and tonight we have hot water again.I have done business before with Ernie's Plumbing for a major gas leak. They stayed all afternoon and into the night until the job was finished and inspected by the city.I highly recommend Ernie's Plumbing and Terry and Mike! I will continue to do business with their company.Thank You!!! Robert and Karen Davis
Todd Johnson
4 months ago
Austin did a wonderful job!! I would use this service and Austin for any future plumbing issues.
They called to let us know they were running a little late. Terry and Greg were professional, courteous, cleaned up after themselves. Everything is in working order, they fixed our issue. highly recommend
Alena Fisher
11 months ago
Carl & Steve were very professional on time they showed me what my problem was and told me it the cost of repairing it. there were no hidden fees like some of the other plumbing companies that I called where they charge you thousands of dollars before they can even tell you what the problem is. Call and Steve went right to the problem repaired it and was done, they made sure everything was working After the repair . I would recommend Ernie’s plumbing to anyone that has a plumbing problem . Call and Steve were awesome and I am one happy satisfied customer five ⭐️⭐️⭐️⭐️⭐️ To Ernie’s Plumbing and five ⭐️⭐️⭐️⭐️⭐️ & 2 👍🏾👍🏾Up to Carl and Steve For being punctual professional and getting the job done thank you very much Ernie’s plumbing and Carl and Steve. A very satisfied and happy customer!!!!!! Ernie’s plumbing you rock I called on Wednesday and you guys were here on Thursday job well done.
Great work! We had to fix previous plumbers bad work and ernies made it right. Our plumber Mike 410 was very knowledgeable and courteous with great service.
Stephanie Renfro
4 years ago
10-23-18David Meyer came by and replaced my outside faucet. He was kind and courteous. He told me what to expect from this procedure. He completed work in a very timely manner. Thanks for great people doing great work.-Steven
Carl is THE MAN to ask for !!💙!! Carl is authentic in the following ways: fast & accurate diagnosis, focused, pride in workmanship, teacher to customer (explains thoroughly), pleasant personality (friendly), integrity (does right thing when no one is looking), answers questions (complete & accurate), pictures in difficult places to show customer, excellence of character to Christian values, etc. etc. etc. Carl is a valuable asset to Ernie! Thank you Carl‼️
I would like to give kudos to Thomas who has always taken care of our plumbing needs. I really wouldn't want to deal with anyone else. Thomas is very polite, open & very knowledgeable about his work. Great job!!!!
Janice Fauble
5 years ago
We contacted Ernie's Plumbing this morning about a clogged kitchen sink. Greg came and was able to fix the problem within 30 to 40 minutes. The price was reasonable.
Sam is awesome. Great experience both times we have used them. They are not going to just sell you something. They're going to give you the options, what they can do and leave it up to you. They'll do as much or as little work as you want them to do.
Pete came to our home to work on hooking up plumbing in our kitchen. We had new countertops installed during the weekend and after a failed attempt of doing it ourselves, we reached out to Ernie's Plumbing Service. We needed immediate attention since it was Halloween and our friends were coming over. Pete worked quickly and gave us options with our garbage disposal. We thought we would need a new faucet since we tightened it to tight causing a hole, but Pete found no issues. When he was done, he asked if we had any other plumbing issues...I told him about our kids' toilet. We've had another plumber fix it, but we were still having issues. It took him a few minutes and the toilet has been flushing fine since.We will definitely reach out to Ernie's Plumbing next time we have plumbing issues. Pete did a great job and we feel he went above and beyond! Thank you again Pete!
Too long of a story. Will just say next time we need a plumber, we will reach out to get estimates from more reasonably priced plumbers. Also, I would encourage whoever is responding to these reviews for Earnie’s take a more customer friendly approach and less “snarky “ attitude when responding to the Jess than favorable reviews.
Randal Birchall
3 years ago
Glad I had a recommendation for Ernie's plumbing from my daughter, they sent someone right over. He was professional and resolved the issue quickly. I recommend them.
Maggie Winston-King
6 years ago
I need a plumber and was looking 2 use this service but after reading the good awesome reviews, i also read the bad reviews. If the customer service politeness was involved with the great reviews as is the bad reviews i would have still called. Simply U can't make everyone happy, But seeing that who ever is replying back 2 these concerns don't care rather a customer comes back or even try 2 just apologize for the inconvenience, is sad... I rather have good customer service instead of a mouth of someone that's behind a computer responding back...
Michael Thompson
5 years ago
I received an estimate for a job that as a licensed general contractor I know for a fact was false and misleading. I don't know how three estimates come in at an average if $750.00 and I received an estimate from your company for$6,180.00 because they need to run a 1 gas line to supply a grill that would run off of a 3/8 gas line.
george lessner
2 years ago
Cafe And Mascara
2 years ago
Carl was amazing. Great in delivering outstanding same day service. Will definitely be using them again, if needed.
Cal, was very courteous and professional and followed Covid-19 protocols fixed the problems quickly no trip charge, free estimate.
I called Ernie's for an outside faucet issue and they sent Thomas (#565). He replaced the faucet. One week later, I found seepage around a toilet; I asked for Thomas.I know plumbing work can be expensive but for these 2 times, I felt the price was reasonable. Should I need plumbing work in the future, I will ask for Thomas.
Robert's Automotive Repairs
6 years ago
Collected the money and never finished the inspection. Now I have another leak that formed the same day as payment, they want more to fix the leak 3 feet over in the hole they never filled than the first, and because they didn't finish their job, no one else can due to the open permit. Ernie's is a bunch of crooks.
Tomás Ayala-Torres
2 years ago
Ruthie Huckaby
6 years ago
Terry R came out to clear washer stoppage,one attempt was made.Said that there is mud that means the P-trap is washed out .gave me an est.of 1675.00 to replace P-trap.then charge me 198.00 for a 2 minute attempt.I think that was wrong an attempt should have been less than a full payment.Will not use this person again.Thanks for nothing.
Mark Lantz #581 was fabulous. He came within the time he said he was coming, listened carefully to our problem, and went to work troubleshooting. He found the problem within minutes. Luckily for us, the problem didn't require replacing anything, so the service call was free and we once again have full pressure on all our faucets. Mark was very professional and courteous. I would use your service again without hesitation.
The office scheduler called before the technician arrived with their name and when they were supposed to be here. Michael, #410, showed up precisely on time, explained the problem, the parts he intended to use, and the process he intended to use to repair the problem. Approximately 1 hour later the job was complete-excellent work.
Let me tell you about Thomas. He explained everything in detail. And if I didn't seem to get it he went over it again. We have a older home which meant going up on the roof. But Thomas drew me a picture of my remodeled area and what they didn't do. Very professional and very helpful for older people. I thank him for being honest with me and taking his time to do it right.
sharie johnson
a year ago
Saturday July 2 - We want to recommend Ernie’s to anyone who is in need of a plumber! They were able to get me in the same day and arrived at my house an hour after I called. Miles was outstanding and very professional in fixing our plumbing needs. Thank you Miles - you have made our holiday weekend complete with our new dishwasher.
They worked with us to accommodate our schedule and get the leak fixed quickly. Craig was on time, worked quickly and diligently, assessing the problem and correcting it so that we’re confident it won’t recur!
I am very impressed with the service. Even though I had called to schedule a repair for the following day, they called me that a service tech is able to come and repair my problem on the same day I called. Wow!! Prior to calling Ernie’s plumbing, I had called 2 other plumbing company. 1 never called me back and the other called me 3 hours later.So Thomas # 565 (service tech) showed up on time and fixed the issue in no time and he was very courteous. He was very helpful and gave me lots of tips on how not to have another plumbing issues.Plus, they have a follow up call from the customer service to make sure that I the problem is solve.Overall I am very happy and satisfied with the serviceI definitely recommend them to friends and family. I am a customer for life.
Asked for camera inspection on a house was purchasing. Asked how much was told free because we was referred. And was told estimate is free but if any work done would be a fee .tech. pulled up on street fussing with realitor about instructions for house then walk to me and my husband asking who going to pay I then said we was told it was free but if something was wrong we be giving an estimate for repair he lol then said I dont do anything for free laughing still I then got upset told him the person answering phone told me it was free he constantly saying my camera was8000.00 I dont do it for free I can give you estimate for free but no cameera. I told him this faud advertising he then said so do you want estimate or not I told him to leave he sat in van on phone who knows what other keys he told his boss. I will never use them for anything
Tracy Williams
3 years ago
Edit: apparently Ernie has decided on a new business plan. I had them out to look at a leak under the house. I basically just stayed home for the plumber to say hi, that will be $235 for an estimate with no action whatever!. I don't mind paying a reasonable estimate fee for a 30 minute look, but not $235, but they could have advised me of that huge cost before I took off work. I have to assume that Ernie has jacked up his price for services as well. Too bad, they are no longer my go too plumber. Not sure it's a great move on their part, but I do not begrudge them whatever they want. Not for me though. ORIGINAL--Ernie's has always been willing to go the extra mile. They do not balk at my old house with its old fixtures and the price is always reasonable. I hesitate a bit to give 5 stars only because the last time there was a big mess left at my home. When I called the office, the plumber came right back out and made everything right. So 5 stars. They also come right out when needed. I just like them for all my plumbing needs. This really is my go to plumber.
Darrell Worthem
2 years ago
I used Ernie's plumbing and they are awsome!!Carl did an excellent and professional job. Very courteous and respectful. He fixed my entire water issues (3 separate items) in a matter of an hour. Great price Ernie's! Ernie's will be my plumber from now on. Ask for Carl (604) what a great technician.Darrell Worthem
Craig did a great job! Ernie's is the only plumbing company we'll ever use!
You’re employee, David was awesome. Thanks for the great service.
Douglas Scott
2 years ago
Ernie's driver, in van #156 nearly collided with me on highway 20 in Arlington on Mar 23rd at approx 8:30 am. he was driving recklessly. apparently in a hurry to be somewhere. I sent Ernie's a message and have not received a response. I will assume ernie approves of his employees bad driving habits.
My garbage disposal had died about a month ago. Your employee #568 came to my house, gave me the estimate and then went to get the garbage disposal and returned to replace my ancient one with a new one. He explained everything to me and worked to replace the disposal and then checked to make sure it worked probably. Thank you for the fine employees who come, get the job done and are friendly.
Jarhett Castro
3 years ago
Terry and Lee were very professional and informative about my tankless water heater issues. Terry gave detailed information regarding the issue and possible resolutions. 10/10 would definitely recommend
We loved Bernie's but they stopped coming to Plano. Booo!
After a year of on and off effort to get someone to replace a dripping exterior hose spigot, I Yelped plumbers on a Saturday at lunch, sent a couple more quote requests and waited.Two highly rated places never responded. Ernie's responded in about 20 minutes and was sorry they couldn't send someone out that day. They called back about an hour later and said they'd had a cancellation and they actually could come out on Saturday, but I declined, as I had already left the house for the day. The office staff was courteous, professional and helpful in all my interactions.Monday, I received a heads up call about 30 minutes before the technician's scheduled arrival. Travis showed up at the door, was polite and professional as he introduced himself. I showed him the problem, he said No problem, I can fix this. I received a written quote at what I felt was a fair price. About twenty minutes later, I had a new hose spigot.Thank you for responding to the original request for quote.Thank you for obviously developing and fostering a professional environment in your office. I spoke with Crystal twice and she was great.Thank you for hiring a competent and capable technician like Travis.In the event I need plumbing services in the future, I will call Ernie's, and I have no reservation about suggesting this company to my friends.
Jon-Paul Eisenring
a year ago
Austin and Greg did a great job! Austin was very clear about what needed to be done and answered all my questions. He was very thorough in diagnosing the problem, made reasonable adjustments to the plan once he found out more, and made great suggestions as to how to further improve my situation. He was great to work with, I'd definitely recommend the company and will continue to be their customer.
Christian Ocasio
a year ago
Called Ernie's after having gotten a couple of other quotes, and they were by far the best value! Robert came out was on time extremely professional and informative. He helped walk me thru the entire process as a new home owner. He was able to my slab leak and continually provided great service. Any future plumbing projects/issues I may have, I am absolutely reaching back out to Ernies and requesting Robert specifically!
Juan Del Toro
3 years ago
These guys have excellent service and extremely talented and honest. I would recommend them to anyone.
Fred has been to our house twice recently for separate issues and is always professional and knowledgeable. He installed our hot water heater when the huge store we ordered it from couldn't install it for several days. Fred was there in just a couple of hours, and we taking our first hot showers an hour later. He did an excellent job.The second time was for a leaky bathtub. We decided to buy a new fixture rather than pay to fix the existing one. He was in and out quickly and was frank and honest about possible complications to the repair.We will *always* use Ernie's!
Colleen Johnson
4 years ago
In the past we have had a good experience with Ernies Plumbing but the plumber they sent us today was a crook! We called them out to fix our shower handle because it would not turn our water off. Simple fix right? Well instead of actually assessing what needed to be done the plumber walked in and said it would be $390! Luckily we challenged him and asked him to actually look at the issue then he went down to $250. We said thanks but no thanks. Went to home depot go the part for $15 and my husband is just going to replace it himself. Such a waste of time. We won't be calling Ernie's again.Edit: I find that it’s rather pathetic that the business owner rather respond in an unprofessional manner and not actually address the concern, especially to customers who have used them in the past.To respond to your analogy when one goes to a restaurant they choose to pay those amounts ahead of time because they know even if they went to Kroger and bought a steak they can’t make it as good as the Chef. As a customer I don’t know what recipe they use or how long they cooked the steak or what they marinated it in. Going out to eat at a nice restaurant is a luxury not a need like being able to turn the shower on. All I know is my husband did your plumbers job for $15 in 15-30 mins and your plumber wanted to charge $250. Literally no skill was involved in this fix. But that’s fine I’m glad your top priority is being an unprofessional business owner and not actually seeing what your company can do to improve.
We had a pipe leak in foundation. Thomas and Justin came this morning and found the problem, didnt have to dig into any floors like the other 2 plumbing companies I had bids with suggested!! They solved the problem quickly!! I was so relieved!! I will definitely request this great team for any of my future issues and will spread to my friends and family!!
I love the 30 minute call saying the plumber is on his way. Fred was very professional and explained everything he did. I'm very pleased with the outcome.
Joey #459 and his helper were very prompt and kept working at a difficult clog until they finally broke it up. Joey explained the problem and gave me prevention tips. They followed my instructions to not put my under sink shelving back so I could replace the shelf paper and I appreciated them listening to me. They swept the work area and left it clean.
Justin Clement
3 years ago
When they quote, the price is good for a month. That's fair. I had them come back out nearly 6 months later to make sure it hadn't changed too much (I was ready to do it), they nearly doubled the price on me, made excuses for it and were a little rude in the process. General Manager Randy saw this and made it up to me with the original price, did not send out that 2nd plumber thank god. Thanks Randy!
Thomas #565 at Ernie's Plumbing is great! He came out and fixed a break in my sewer line 11 months ago, caused by tree roots. The price was competitive, but what the two things that set them apart was Thomas, in regards to his knowledge and experience, and the 1 year warranty. Boy am i glad I went with these guys, because here I am 2 weeks away from warranty expiration that tree pushed the pipe up again, Thomas came out and fixed it without question and free of charge. Some other plumbers I have had the displeasure of working with, not only do not offer a warranty for half as long as Ernie's, but would have found a reason not to cover the job even under warranty. I will be using them for all my plumbing needs and highly recommend others to do the same.
Your company rerouted three lines to fix a slab leak. Your employees Michael (#410) and Terry (#508) did an outstanding job over a period of 2 days. They were friendly, courteous and very neat in their work. They explained the job they were doing in a very clear manner. They checked their work and made certain everything they did was working to my satisfaction.
They did the work another company quoted for a third of the price.
Gayle Placide
5 years ago
I highly recommend working with Fred, employee #306, who is a season technician at Ernie's. He is professionally skilled and a trained technician who is patient and get the job done. He went beyond the call of duty to repair my kitchen leak and his customer service skills were impeccable.
I want to thank Carl for coming to work on our plumbing problems.We had clogged pipes throughout the house and he was able to unclog them.He is a professional plumber and I would recommend him and Ernies plumbing to everyone.They have good rates and professional service.Thank you once again Carl for working hard and doing a great job.Alma Romero
Lekeesha Charles
3 years ago
Called to schedule an appointment for faucet leak. Got appt for same day between 1-5pm. At 4pm the representative calls says the plumber is running behind. Then calls me back 10 minutes later and says we no longer service your zipcode. They knew my zipcode that morning when they scheduled the appointment!! Complete waste of my day. Needless to say i will not recommend them anymore.
John Lopez Jr
5 years ago
Michael #410 is fantastic. He does a great job every time he has been out. Did a great job when he replaced my sewer line out front. Very personable and friendly. Great attitude
Jesus Garcia
11 months ago
Z
We have been using Ernie’s for years. We love their craftsmanship, honesty and fair prices. Today, we had Chris A. (Employee #613) come over and assess the water damage we had due to Snowpocalypse 2021. He was friendly and advised us on what we should do.We trust Ernie’s plumbing and will continue to use them in the future.
Thomas Johnson
a year ago
I love working here,best job by far than other plumbing shops I have worked at,including Dallas plumbing where I worked 16years 6months.
Carl did such a great job repairing our upstairs bathroom. We felt the price was fair and have found the work to be satisfactory. Plus Carl himself couldn't have been sweeter. Thank you Ernie's! We will be calling them for the next big job we have.
After a few days of trying to find the problem (turning off sprinkler valves) we finally realized that it must be a main line leak. I called Ernies because of the awesome work on the last visit. The work ethic was great and courteous, but the cost was the issue in my mind. The plumber evaluated the area and quoted 714$ to fix it. I questioned the seemingly elevated rate, but we were a week into a front yard swimming pool. He noted it was a flat rate, but that only helps the group of people that take longer to fix. In my case, 714$ for 1.5 hours of work is not reasonable; materials not included!Suggest revisiting the “flat rate” approach so you don’t loose the “easy” jobs due to cost.-Beau
Melody Jefferson
6 years ago
No stars, the way they do business I guess is about how much they need to make up their losses at time of the visit. I had a scheduled appointment, no one bothered to call me after waiting 2 hours for serviceman. I called to be told that his Van was broke down on the side of the highway. Will not be recommending you all to anyone.
ReptilianKing -
5 years ago
Thanks to Terry for his efficient and professional work when installing our new toilet. I appreciate how he kept us informed of every step, promptly taking care of our needs. A very positive and courteous young man.
Terry came out and he was courteous, professional and explained everything. He was able to diagnose and fix the problem in no time. He also made recommendations for the second phase of my project. Thank you Terry.
Stefany Beltran
3 years ago
Matt came to our office today and was very polite and detail orientated with what he was going to do with our leaking sink. He was very quick. We received a 30 day warranty which is awesome. I would highly recommend Ernie's Plumbing.
Asha Jennings
4 years ago
Called Ernie's Plumbing (on a Saturday) and they were able to get a technician out within the next few hours. Michael Castillo (M-40462) was the technician, he was able to diagnose the issue quickly. Monday morning Michael showed up on time and had the issue resolved quickly. Answered all my questions and was very confident in his work. The company also followed up with me after to see how everything went.
Marilyn Wolford
3 years ago
I would have given one star, but I was so impressed with the quick response and the professionalism of the lady who called this morning to schedule a time. She offered me a morning appointment, but I have had bad luck with waiting all morning into the evening for repair people who never show, so I have got into the habit of always scheduling afternoon appointments. So, she scheduled me an appointment between 1-5 pm. I worked a half day, and took off work at noon, and was at home by 12:30 pm.By 4:30, I had not heard from anyone. So, I decided to call to see if the tech was on his way. The lady who answered the phone this time sounded less energetic than the morning lady. She told me that i missed the call at 2:45 pm, and I would need to reschedule. I told her that I did NOT miss the call. I've had my phone with me all day--even took it to the bathroom with me. My call-log does not show any calls after 12:00 noon--where I briefly told my daughter to get off the phone because I was expecting a call between 1-5. The lady assured me that the correct # was called and I was at fault for not answering my phone. She offered to reschedule me tomorrow morning for another 4-hr window. I declined.I am going with another plumbing service. I believe they might have ran over on a job or two and just decided to say that they called in order to make up the time. I am so disappointed, but I can't afford to keep taking off from work. This other plumbing service said they will call & text--so it sounds like they may be more accountable. We will see............................Response to Ernie: Thank you for responding. I was upset, yesterday. This other company not only called (and got through), but sent a text message with a picture of the tech and a link to follow his on-route to my house. Perhaps you may want to adopt that practice.I don't know why your call would not have came through. I have never had a problem with any other calls coming through. --and my call log on my phone shows no calls after noon until I called you all after 4:00. None-the-less, because you were so kind to respond back, I upgraded the rating to 3 stars. Because of your high reviews, I was looking forward to doing business with you. However, all's well. I pray that you continually increase in prosperity. May God Bless.
Terry just replaced a dishwasher shut off valve for me. He was considerate, competent and neat. I was very satisfied with the service.
Richard Easley
2 years ago
Surely you guys would have to know that you may have prospective customers that know that a plumber would never use a pipe wrench on a chrome plumbing drain — and might therefore conclude that your workers don’t know what they’re doing?
Are you kidding me? Water leak from outside faucet - water shut off to my home - can't make it until tomorrow? If you need something fast - go somewhere else. If you have the time to wait they are pretty good.
Maegan Cooper
6 years ago
I had work done yesterday by Shawn #511 and his apprentice Miles. I can't say enough good things about them. They arrived quickly, talked me through all the steps, and were extremely helpful with all my questions. This is on top of the quick and fantastic work they did. They went above and beyond for us. We will definitely be using your company for all our future needs. Thank you
Ernie’s was able to send someone same-day, which mattered a lot to me. Both the dispatcher and the plumber were very friendly and polite. They actually came out earlier than they said they would. Never experienced that before! My issue was a pilot light on my water heater which I was trying to turn back on, but had been doing it wrong. It may seem like a laughably simple thing to call a plumber for, but Craig was patient and nice, showed me how to do it, and didn’t make me feel dumb at all. That level of customer service really makes a difference. I’ll be trusting them with any plumbing issues I have in the future.
This was new territory for me. Atmos tested my gas meter and said I had a leak. Fred walked me through the process for correcting the problem -- and it's a complicated process. Fred is a craftsman of the old school. Knowledgeable and hard-working. I have 100% confidence in his ability to fix any plumbing problem. A true pro.
Sandra Wilber
5 years ago
Josh and his apprentice Robert spent several hours at my home today completing 3 projects. They were personable, highly skilled, and completed tasks both very well and as expeditiously as possible. They were wonderful! I would highly recommend them.
Your technician, Michael #410, appeared on time to replace one of the toilets at my home. He was courteous yet businesslike in his dealings with me. Michael explained what needed to be done and gave me a price. I accepted. When he discovered the need for additional repairs he again explained thoroughly the reason for these, and gave me a revised job cost.Michael is obviously a very experienced plumber, but what impressed me most was his feel for good customer relations. The job was completed to my full satisfaction. I am now an Ernie's Plumbing customer. For future plumbing needs I will contact you and ask for Michael.
Miranda Monroe
a year ago
Run away! Will cancel on you and not show after waiting all day
Trace Ridge Pkwy, Keller. TxMichael (410) ,2 days and Terry (568), 1 day, changed out all the plumbing associated with 3 bathroom sinks (new vanities), efficiently and with great attitude. We'd like to thank all involved. Any time we will need plumbing, we know where to go. Best wishes, the Dohners !
Susan Mallinger
4 years ago
I have used Earnie's Plumbing for years when I lived in Grand Prairie. They were always courteous, professional and knew what they were doing. I have since moved to Fort Worth and had a problem. You sent David Meyer...the level of service has not changed. David was personable, efficient and completed the work timely.
Danielle Cooper
4 years ago
Very friendly. Called and had an appointment the next morning.
Teedra Williams
7 years ago
Five stars for Ernie's Plumbing and Curtis Jackson. Efficient, timely, and informative with a problem that I was having with my water heater. Thank you Ernie's Plumbing for your assistance.
This was my first experience with Ernie's Plumbing. Wow! Rick (#577) was wonderful! He was prompt, courteous, respectful of my home and my time, and most of all he knows his stuff. He took the time to make 100% sure that the work was done correctly. Ernie's is the way to go and will be my plumbing company in the future. Fair prices, great service, friendly people. Thanks, Rick!
Teri Donnelly
5 years ago
I made an appointment the for last weekend. I was told I would get a confirmation call the day before. I did not. The next day which was last saturday, I called at about 2 and was told that they could not make the appointment due to an emergency. I was told this week ( sat 10 7 ) i would be a priority and would not be cancelled. I was told I would be getting a confirmation call. At 326 pm I called as was told they tried to call the day before and twice today ..my cell phone shows no incoming calls. The girl on the phone offered nothing ...I was lied to twice and I do not believe the dispatch. She would not offer a manager or get anyone out. This company is not reliable or customer oriented. They could care less that I was put out two saturdays in a row.
Nancy Simpson
4 years ago
I had a leaky faucet even though the water was turned off at the meter outside. Your plumber came out within 30 minutes and was able to replace my faucet (the original reason I was working on the darn thing), and got me back up and running! Now I can brush my teeth in the bathroom again thank goodness! Awesome job. Wish I remembered the plumber's name... He was fantastic!!!
We had several big jobs done by Michael C. He is an excellent plumber, he was kind , courteous and left the work space clean. If we need a plumber in the future we would request Michael C. Ernie's Plumbing Service has great customer service and their work estimate was fair. Thank you!
We were very pleased with Ernie’s repair service at our home. We won’t hesitate to recommend Ernie’s to our friends.Ben Hicks
Paige Espinoza
7 years ago
Ernie's has been our go-to since we first had a need in our home (built in 1986), and we have always received courteous, respectful service.Their plumbers are straight-forward with what to expect and efficient at getting the work done, leaving no mess behind.Recently we had to replace both water heaters at the same time and they shared options with us.We chose to replace them with insulated units and our electric bill made an immediate change downward.I am glad we found Ernie's, and pleased that they do the job right on the first visit.
Chris employee #613 was great, very friendly, professional and he explained everything to us on what needed to be done. Next time I need your help I will be requesting Chris.
It's Christmas Eve, and my shower handle decides it doesn't want to work. This is the second time this has happened, and Ernie's has been there! Thomas was awesome , explained everything, and even fixed what was messed up before to make it work! I'll be sure to use Thomas again!
Estabrk Zorgani
a year ago
They Scheduled next day but were able to fit me in same day due to a cancelation. They explained everything wonderfully. They advised me on what to do to avoid this in future. Would recommend highly.Update : 01/01/2022So Josh just came out and he did a freaking amazing job. Another companyCame out on news years eve, they charged all types of fees and couldn't fix it till next week, they only got my water off and quoted me 1000 bucks for a job Josh did for almost a quarter of it! Freaking love you guys ! This is my go to plumbing company. For the rest of my life !
Double Bubblei
3 years ago
I would highly recommend Ernies Plumbing and always do when anyone asks us. I have called them for numerous types of plumbing issues over the years from broken sewer pipes, faucet fix’s, plugged pipes, shower stem replacement. More than anything else is I trust they will do a great job with no issues. They are reasonable and upfront with their prices. They are able to come normally on the day I call or if not the day after. Their staff is professional and answers any question I might have. I feel fortunate to have found such a trustworthy company to take care of our plumbing needs and stand behind their repairs.
Mike (employee # 410) is professional, polite, experienced, and competent. He not only cleared my clogged drain line, but showed me what it looked like on the camera, and answered all my questions. For the record, I did not call Ernie's Plumbing first. That was a mistake. The first company I had out told me my sewer line was broken, and gave me a $7,500 quote to jackhammer my driveway and tunnel underneath my house. Needless to say, next time I will call Ernie's first!
Kay Robertson
5 years ago
My family had our entire house re-plumbed by Terry (emp #568) and Mike (emp # 410). We encountered one minor difficulty upon completion (discovered a small leak about 4 days after completion) and it was fixed within one day of being reported. The professionalism and courtesy displayed by both of the plumbers was superb. We would highly recommend this company to anyone who is in need of this type of repair work. Thanks for everything. Kay & Bobby Robertson
They were prompt, fair and super nice. Thanks!!
My parents had a leak and called Ernie's Plumbing. They were charged $350 just to pump out some water that took 5 minutes (or less) to pump out. In addition, they were charged $650 to fix a piece of line that was leaking. They are senior citizens, that seems like a LOT of money for the work that was done, they were in shock, they needed water so they paid it! I am fuming because had I been able to be present, I would not have allowed this to happen. They are not and I am not happy with the cost of the service.
I have to say, that after calling out one plumbing contractor who, in addition to having a bad attitude about performing the service, wasn’t equipped to perform for the call, as well as two other contractors that shot us maximum quotes over the phone without coming out to assess the issues, Carl with Ernie’s came out to assess the call free of charge. Carl by far exceeded our expectations. He called to confirm the appointment half an hour prior to arrival. Upon arrival, he was courteous, explained everything up front, and had the drain line cleaned out and had us back on line in less than an hour. If you are looking for a plumbing contractor that is professional, on time, and more than reasonable in price, call Ernie’s and request Carl for your residential service needs. You will not be disappointed. Thank you Carl. Thank you Ernie.
Alexandra Taylor
3 years ago
We called for a non-emergency, general maintenance appointment, to take care of a few plumbing issues around the house. We received an appointment within a reasonable time, with a follow up call to let us know they plumbers were on the way. Terry and his apprentice were on time and talked with us to determine the nature of the problems, then set to work. One fella worked and fixed one thing, while I talked with the other guy about the next thing. They were friendly and efficient and all our plumbing problems are solved for a reasonable price. We appreciate you, Earnie!
Michael did a great job for us today. very professional and personable. quoted a fair price and did prompt work. much thanks.
Michael #(410) was very professional. Had a very good attitude and explained the job in detail.For future plumbing problems Ernies will be there.
LaVerne Johnson
3 years ago
Once again Ernie's to the rescue. I knew I had a leak when I notice my water bill going up every month. I walked the yard, and even replaced the flapper in the toilet, but it didn't solve the problem, I called Ernie's. I was given an arrival time and the team arrive on time, did a process of elimination test and low and behold, they located the leak, quoted me a price , start time and finish time.This is the second time I have used this company. The price was right, but most importantly the customer service is exceptional. Thank you Terry and Lee. Well done. The ladies who answered the phones were great as well.
What a terrible place. I took off the whole day to wait for a tech to show up between 1 and 5pm. I get a call at 3:30 stating sorry he cant make it he is on another job. We will have to reschedule. Let me be the first to say thats a great way to turn down business and piss people off. Unacceptable!!!
Richard Bartlett
4 years ago
The Russell brothers did a wonderful job of replacing a drain line under a pier and beam house. It was a nasty, dirty and wet job which they did with a good attitude after coming from another job which sounded to be about the same conditions. I will definitely use Ernie's again and recommend you to my friends. If I need more work I would hope that the Russell brothers are the ones who respond.
A “WzdmMkr” G
3 years ago
Had appointment scheduled for Friday AM but they had a cancellation Thursday afternoon. They asked if someone could be out here in about 30 minutes. David arrived promptly on time and proceeded to look at my toilet problem and give me an estimate. It was extremely reasonable so he started work and finished within a half an hour. Extremely pleased with the work and professionalism.
ABC plumbing provide excellent service. Shawn, The plumbing technician, did an Excellent job in repairing my toilet and the water shut off valve to the toilet. He had friendly and courteous Attitude and explain the details of the repair. Job well done.
Whitney Payne
4 years ago
Michael (#410) arrived early (but with adequate notice) and immediately went to work. He diagnosed the toilet problem, wrote a very reasonable estimate, explained any limitations to the finished work and then went to work on the problem. My toilet issue was finished very fast, but accurately and cleanly, including preventive steps in case anything unusual happens in the near future. I appreciate the concern, skill and professionalism shown by Michael and the Ernie's Plumbing staff!
The kitchen sink needed service and we have used Ernie's before. I called and got a quick scheduled appointment. Unfortunately, I wasn't able to be home when the tech was ready and missed the appointment. I called and there had been a cancellation. Thomas Johnson showed up and was friendly, polite and professional. He gave me a quote and showed up the next morning right on time. He worked hard and took care of the problem. The price was as quoted and the service was excellent. I will use Ernie's again when I need a plumber.
Repair was a leak from our drain with our bathroom faucet. Repair person arrived promptly and completed the repair work in about 30 minutes. My only complaint was the $175.00 charge for the work. They did reduce the bill $25.00 for a senior discount which lowered the price to $150.00. Even with the $190.00 quoted hourly rate charge the billed amount should have been less than $100.00. Probably want use or recommend them in the future.
Had a toilet issue and called for a free estimate. Scheduled for the next day, but they actually ended up calling back and coming the same day. Chuck was extra thorough and helpful with the estimate. He was super personable and great at explaining what my costs would be and why. Fantastic work and great customer service will keep me coming back.
robert Slater
6 years ago
Martin examined the issues quickly of what appeared initially to be a trash compactor or dishwasher leak under the sink. Neither. Diagnosed as a a small loose nut/washer in the faucet handle with a slow leak. Now considering replacing faucet.
Would give zero stars if possible. I had a clogged kitchen sink drain. They wouldn't even give me ballpark estimate on the phone. I waited almost 8 hours for them to show up and then the guy quoted me $450 dollars to snake a drain clog. Said it was because he had to get the tools out of the truck. (Hello yeah you need tools, so it was obvious he didn't want to do the job) I told him no way and asked him to leave. Called another company who arrived in under 30 minutes and cleared the clogged drain in less than 10 minutes for 1/4th of Ernie's quote. AVOID THIS COMPANY at all costs!I will tell everyone I know to NEVER call this company... complete ripoff! Sad thing is one of their plumbers lives in my neighborhood which is why I called them to begin with.
I found Ernie's on Angie's List and was very pleased with the service. Thomas was the Service Rep. He was very friendly, informative about what he was going to do, and professional. I was pleased with the overall service and the cost associated with the work done. Please pass on my Thanks to Thomas!
Called and schedule a time frame, which was quick and easy. Our plumber, Carl, was punctual and courteous. He is super polite and respectful, does things methodically, easily diagnosed the issue and fixed it. Would highly recommend asking for Carl, you will not regret it.
Sherry Cuevas
3 years ago
Terry and Lee were at our house before 8 this morning to fix the sewer problem. They were very polite and let us know what they were doing. We highly recommend Ernies and the crew.
Dianne McQuarrie
4 years ago
I had a leak behind my toilet. Ernie’s told me I needed to have the whole toilet replaced. It took 2 days for them to get here with a replacement.just 4 days later I had an even bigger leak behind the new toilet. Ernie’s did not consider this an emergency and said they would send someone out tomorrow. Maybe that would be ok if I had 2 bathrooms. But I only have 1 bathroom and am recovering from surgery so I can’t reach the shutoff. When I called back and said my flooding bathroom was an emergency, they decided they could send someone out some time this afternoon. They unnecessarily replaced my toilet for $500+ and did not properly install the new toilet. They were less than responsive when their shoddy workmanship failed 4 days later.
Thanks to Ernie's Plumbing and Michael C. #576 for a job well done. Michael is very knowledgeable and explained everything to my satisfaction. Pricing was very competitive. I am very pleased and will call Ernie's again in the future..
Gloria Griffith
4 years ago
Thank you Ernie's Plumbing for fixing our plumbing leak under our foundation and installing a new water heater on the same day we called you!! Fred, employee # 306, was very professional and skilled, he repaired the leak with minimal damage to our wall board (had to re-route pipes) and he obtained and installed our new water heater perfectly. After dealing with many different plumbing companies Ernie's Plumbing is a company we found we can trust and count on, it is the only Plumbing company we will use.
Gary #483 was very efficient. He found the leak and fixed it for what he had estimated that it would cost just to find the leak. Randy in the office was extremely helpful in getting us the information we needed to get the insurance company to pay for the repair. We will definitely be using Ernie's Plumbing for any plumbing needs we have in the future and have already recommended them to several other people.
We have been pleased with Ernie’s plumbing for repair needs. We’ve always trusted and requested Bryan and Carl for services over the years. They are professional and highly skilled to solve difficult plumbing problems. Today we had some issues with water pipe leaking and blockages, and they did an excellent job again. Thank you very much Bryan and Carl!!
Thomas # 565 was excellent very professional and friendly. I'm telling all my friends to use Ernie's and ask for Thomas. Great credit upon on him and Ernie's Plumbing!
Sam was very professional and methodical, finding our broken pressure relief valve, fixing it and putting in the expansion tank. They were very good about being on time too, which I know is hard to do. Anyway, they were very patient with me and this fixed my hammering pipes problem!
I needed a bathtub three-handle faucet replaced, and tried Ernie's first. They performed a temporary fix and quoted nearly a thousand dollars to replace the faucet. Next was Williams, who were even scammier. Finally we got Tom's and they did the replacement for $260.
So glad my husband doesn’t work here anymore. I feel bad for anyone who still work there, they’re obviously too stupid to see they deserve better than being charged for their own parts, getting screamed at by a master plumber who thinks he’s better than everyone, and suspended for days because they’re sick with a doctors note.Edit, for reply from owner: I don’t see how my other reviews have anything to do with you. You had to say something about me personally because you know my review is true.That in itself says something about you.
I am very disappointed in my recent experience with Ernie's plumbing. I have used them in the past and called again when I had a much more serious problem. I had an appointment window after 9am and in anticipation of their arrival, I was dressing and did not hear the phone ring. Since I didn't return the call within 5 minutes, I returned the call in 8 minutes my appointment is forfeited. I have a sewer drainage issue so I cannot prolong attention to this type of situation. I am now forced to find another plumbing company to come out and quote the work.
Justin Guerrero
5 months ago
Austin and Greg are true professionals. They took the time and explained every part of the process and answered all my questions. True professionals
Sabrina Jones
4 years ago
I have used Ernie’s Plumbing since 2012. Over the years, we’ve had several plumbing failures from leaky faucets and grease clogs to mainline and slab leaks. I am usually able to get service within 0-2 days of my call. All the plumbers have been courteous, knowledgeable, and successfully resolved my problem, however the one that stands out and therefore the one I most often request is Fred. Fred(306) is great at detecting the root cause. He’s like a good doctor. If you explain all the symptoms, he has a pretty good idea what the problem is and knows the best and most cost efficient way to fix it. He (and Quintin) always do a great job. Plumbing work is expensive and I appreciate that Fred ensures that I’m aware of special offerings that could help reduce my bill. I’ve been very satisfied with Ernies Plumbing.
I knew that the sink cartridge needed to be replaced so I purchased the cartridge for the bathroom sink. All they had to do was replace the cartridge and it took about 5 minutes. They charge me $150 for 5 minutes of work...RIDICULOUS
We called Ernie's to come and take care of a drain line problem. Curtis Jackson came and was very informative, very polite and worked to ensure we were treated fairly in every way.Curtis is a great representative of your company. We will be calling you again.
Brian Herrington
4 years ago
I’ve found my plumber in Tommy and Quention. I will never use anyone else again as long as Tommy works for Ernies. First rate plumber and guy and very honest. Look forward to using Tommy in the future.
Although they kept in contact with me Friday 1-5pm they ultimately never showed up after I took a day off work to get this handled. I would not recommend this company...I had to use someone else
Michael Moser
4 years ago
Bryan and Carl were excellent. It was freezing on the day they came out, but they were just pleasantly doing their job. I had different company tell me they have to do some work and charge me for that before they could give me a quote on the actual leak. But Bryan spent over 2 hours finding the leak and then gave me a bid. He did not charge me for the diagnosis of the problem.Bryan and Carl returned a week later and spent 3 days digging under my house and fixing my leak. They also did a few other things. They were early every day and were very professional. Even though the Cost was over $4000.00, I believe they gave me more value for my money. I will definitely use Ernies again.Also the office called ahead before they arrived and did follow up to see if I was happy and had all my concerns met. Great Customer Service. If more companies did this, doing business would be so much easier.Thanks again to Ernie and his team.Michael Moser
I would highly recommend this company. I just had to have a sewer line replaced. They have fair prices, they always let us know when they would arrive, professional nice people. . Did outstanding job from start until finish. I have before and will again call them when I have future plumbing issues.
Excellent service. Our technician was extremely knowledgeable and helpful. His name was Austin. We had tried other plumbers without success and Austin found the problem right away........roots in the line. Very efficient service. Will definitely use again.
Sharon Clevenger
3 years ago
Terry is always so nice and professional. He shows and explains exactly what he did. Very friendly and not a spec of dirt on his shoes or the house!!😝. Love Ernies Plumbing. You will never be left unsatisfied.
Jo Ann Mitchell
5 years ago
Terry R., employee#568 came to my house this morning to hook up the water heater vent that was disconnected apparently by roofers when installing the roof on my house. He gave me an estimate before starting the work and explained there was an additional charge for going into the attic or under the house. He explained in detail what he was going to do before starting any work and quoted me a price which I agreed to. He completed the work satisfactorily, did an excellent job, very personable and was on time. I am very pleased and would recommend your company.
steven parman
4 years ago
I was told I'd get a free estimate. They arrive and tell me it's $250 to stick the camera in the pipe to find the problem. I don't know how you can tell me that is a free estimate when they can't diagnose the problem without putting the camera in the line.EDIT: As stated in my email the problem is 2 feet down the clean out. I informed the plumber too.For $250 I can purchase a camera for the sewer line. Even the most expensive sewer cameras would have an ROI 24 uses at that crazy rate.I've talked to other plumbers that deduct the camera cost if they get the job and others that charge less than that for camera and cleaning out the pipe.
Kathy Hendricks
3 years ago
Outrageous price!!!! Charged me 175 to put a washer in my shut off valve behind refrigerator which took all of 10 minutes. Than when I asked tech for estimates to replace shut off for bathroom sink and behind toilet he quoted 350 and 250. So to have 3 shut off valves changed in my home ernies's plumbing wanted to charge me SEVEN HUNDRED and SEVENTY FIVE DOLLARS. IN my opinion that is highway robbery.
I've used your service many times over the years and have been very satisfied with the work your servicemen provided. Today was no exception.The technician's name is Pete, who has been doing plumbing work for thirtyyears; and that says a lot about your company. Thanks for sending him our way and rest assured, we'll call your company again when we need you.Loyd Stone
patricia martinez
3 years ago
On time, professional Justin 606 is a great asset to Ernie's honest and upfront all around great guy. I will definitely refer Ernie's Plumbing to all my friends and family thumbs 👍 all the way
Tracy Willoughby
3 years ago
Charlie Joseph
3 years ago
Carl came out to my house and fixed my plumbing line. He was very professional and outgoing. He did an excellent job and I recommend him for any of your plumbing problems. If we have to use Ernies plumbing again we’ll definitely use Carl! Great service and very polite!
Timely and friendly, but the estimate for service was a total rip off.$607 to replace four bathroom faucet cartridges which was about a 45 minute job? You have got to be kidding me. I bought the cartridges for $54.23 and found an independent plumber to do the job for $50. Total of $104.23 versus $607
Able SUV Limousine
5 years ago
Think twice before you hired them! Wanted to Improve the Water Pressure in My Shower and replacing few items. He said we have cut the wall and replace pipes so water flows will be better with just under $1000.00. I googled it up than I removed the restrictor, nice water flow. How can you trust???
My first time using Ernie's Plumbing and I was very impressed with the professionalism and honesty of Carl. I've saved their number to my Go to Pro list in my phone. On a scale of 1-5, I give them a 10. Off the charts
Patrick Daugherty
a year ago
Robert (615) did a excellent job repairing my slab leak. His communication with me after detecting the leak and recommended repairs was clear. He quickly remediated the leak as well as obvious potential issues. Very much appreciated.
Claudia Franklin
6 years ago
Thomas (employee #565) knew exactly what my problem was and was able to fix the leak in my shower. He told me it would be like new when he finished and it is. Being a widow I am so glad he was able to fix the problem in no time. Thomas was recommend by a friend and I am so glad that I requested him, in the future if I have a plumbing problem I will ask for Thomas. The office staff was also very helpful.
Craig was knowledgeable, responsive,, courteous and professional. I would not hesitate to call Ernie's again and request his assistance. Thanks for your help.
Called Ernie's plumbing out for a written estimate for my shower that is leaking. The guys were here maybe a total of 5 mins. Most of that time was back and forth about them not giving written estimates. His words were I can't give a written estimate. I told him I needed it finally he went and brought me one that said SHOWER PAN. In two minutes of looking that was the diagnosis. No test was ran at all..Update- I received a call from the manager Randy and he was concerned about what happened. I called this morning and spoke with Randy about the situation and he was very courteous and apologetic on the phone. He asked if he could send a different guy out. Hesitant but I agreed for a second chance. He said he would be sending a different plumber, Craig, between 11-3 today.Craig shows up and actually took the time, did multiple test to see exactly what was causing the leak. Once the cause for the leak was determined, he took the time to explain where it was coming from. Also, answered any and all questions I had. He filled out and provided a written estimate for exactly what needed to be done and what the cost would be.Extremely happy that I gave them a second chance to come back out.
The service person was personable. I had to have a shower adapter changed and the cost was hefty. He had to get the part and the tool and also took down my showerhead and hose. After replacing the part - he failed to set the temperature and upon turning on the shower at the middle the water was scalding hot. Also, he took down my showerhead and hose and told me they needed to be replaced because they were clogged and left the hose in the sink and head on the counter. Came to find out that that neither the head or the hose is clogged and had to put them back on myself and clean up the bathroom.
Called Ernie's plumbing. They came out same day as called. Micheal was the plumber. He accessed the problem & told me that they would have to use backhoe & tunnel under home, plus jackhammer inside home down to problem pipe. Estimated close to $8000 for the job & charged $220 for that day service. He told me to get other estimates but they would be very close to his. I did just that & got another plumber to do the work for $6500 less with pipe replaced & fixed. Ernie's apparantly pays its plumbers on commissions so if you call them watch for the up sell to your project. It might not need all they are trying to sell you.
Deborah Edgar
4 years ago
Excellent experience from the first call, to dispatcher to service tech. A/C drain pipe issue on a 100 degree day with 80 degree inside. Michael arrived in about an hour and had the matter fixed in a few hours before the circumstances escalated.Appreciated the honest assessment/explanation, transparent price up front, friendly service and extra care to not make a mess or cause damage.They are now our plumber of choice and would highly recommend. Thank you for a painless, prompt and pleasant experience!
Shirley Veltman
6 years ago
Curtis Jackson came to our house about 3 weeks ago because the kitchen sink was stopped up. It was affecting the kitchen and the laundry room. He worked on the problem for about 30 minutes using the snake machines. He then called me outside and told me that I he was not able to solve the problem because I had a broken pipe under the house in the slab. He said that he could schedule for the camera to be brought out which would cost several hundred dollars. He charged me $167.00 and wrote on my receipt No Warranty. He also wrote his recommendations on my receipt. I have since called another company and they found no broken pipes and the clog was fixed in about 30 minutes. I also asked if Terry was still working for the company because he is the service man who has been to our house the past 2 service visits. He told me that Terry was no longer with Ernie's. I noticed on the reviews that within the past week Terry has had some wonderful compliments on his service. I feel that our drain issue would have been resolved if Terry had been sent to our home. Very disappointed with this visit.
Very fast service, Thomas, the Plumber who came was very friendly and knowledgeable.
Quickly came out to evaluate and give me an estimate of repair.
Seems very high for work done. Worker did NOT wear a mask.
Jane Anderson
5 years ago
Thanks for service. Arrived early. Assessed issue, explained what process would be. Then quickly, efficiently, and courteously took care of the problem. Plumber explained everything before and during his work. Then took the time to explain what was done and what precautions and steps for me to do. Thanks for so courteously taking care of a problemI thought could be a huge issue.
Richard Lowery
6 years ago
Michael #410 did a great job I have come back again if I need a good plumber.thanks
We had issues with a water valve in our upstairs bathroom not shutting off this morning. My husband found your company and we had someone come out within a few hours of us calling same day. Bryan has great sense of humor and got us back in business again, so to speak! Price was reasonable too. Will definitely recommend and keep y'all on speed dial should we ever require plumbing services in future.
I had a very bad clogged in my kitchen sink, Ernie’s plumbing was referred to me through HomeAdvisor, the guy showed up on time and was super friendly/ courteous/ professional and knowledgeable.. problem was solved in timely manner and the kitchen was all cleaned up after, the price was also very reasonable.I will definitely call them again if I ever come to the need of a reliable plumber. Thank you HomeAdvisor and Ernie’s
Ernie's Plumbing company is so efficient from my call it took them less than 30 minutes to schedule and the technicians to get to my house. They are very professional and up to the task. Chuck and Quinton were very nice and very professional. Identified my issue in less than 35 minutes. I will recommend anyone to use them. Other plumbers give you a 7hrs to 24 hrs before they show up. What about if its a serious leak ? Thank you Ernie's Plumbing. I highly recommend.
Excellent, courteous, and on time service. The service tech Pete was very knowledgeable about tank-less water heaters and took the time to thoroughly explain what was needed to fix the problem and gave us some helpful plumbing information we were not aware of . While the quote I was given was a little higher in price when compared to another company's quote, I was overall very pleased with the service and will use this company in the future for any plumbing needs.
Cherraine Figaro
6 years ago
Mike C #576 did a great job installing my new water heater. The price was really good and the service was really great. I'll definitely use Ernies again.
We were so surprised Mon. morning when we called & were told we're on our way.We had not used your service before but glad we called you.Jerry did a great job & was very pleasant .Thank you for your service & we will recommend your service.So good to have a nice experience from a company.Thank you.Millie Perry
Stephanie Staggs
4 years ago
Thomas was prompt, knowledgeable and very clear explaining what needed to be done and why. Repair completed quickly and area cleaned. Calls from customer service to confirm appointment and afterward to make sure I was happy with service. Excellent service!
Sandra Davis
5 months ago
They repaired my faucet in my bathroom with friendly, efficiently great service
Daniel Blanchard
a year ago
Terry and his helper were here very quickly. They were professional and explained the problem in layman's terms. Two great guys that anyone would welcome into their home.
Used Ernie's to come out and snake our drain lines here in Grand Prairie. During the snaking process, there was some accidental damage only found when the later warranty plumber opened up the wall. However, in speaking with Ernie's after that regarding what happened, they sent the guy back out and he made things right. Great example of integrity and doing right by the customer!
Very responsive company. Brian repaired a water leak in our kitchen, he was ponctual and courteous.
Christopher Jordan
4 weeks ago
What can I say about this company… integrity is paramount. First technician, amazing job on my hot water tank, honest and straightforward service as well as estimate. Not one dollar over what they quoted me.I had a toilet replaced but the tech made an HONEST mistake and dropped the lid from the old tank into my sink and broke it. They have done everything that is humanly possible to assist with their mistake. They took ownership and provided exceptionally personal levels of service. They don’t fix marble under mounting but they cut me a check as soon as I had an estimate and a date scheduled and Randy hand-delivered the check from Arlington.They could have been like fix it and here you go but they showed character and sincerity owning their mistake.I will always call them first because of their personal level of service and integrity.Trust is EVERYTHING! Randy and team, great job.
Very polite and professional. The plumber even came by on a Saturday, which was his day off to see how we were doing. Because he finished his work late Friday and it would be Monday before we would get our natural gas service back on. This showed me he not only cared about his job but the customer he serviced.
Yes they do the job ok, but you have to deal with the high-cost.The work take about 3 hrs to replace water pipe line 10 ft long underground cost me $616 . Just one man take time and finish it to the end.
Lauri Boudreau
4 years ago
What an honest and professional company! Thomas came out and gave a free estimate. He took the time to explain to me what the problem could be and what it would take to find a definite answer (it was a leak). He didn't talk down to me, didn't use jargon i didn't understand, and was very honest about the repair. I chose Ernie's for several reasons, but the most important was Thomas, his honesty and respect for the company he works for.When they came out to complete the repair, it was done quickly, all steps were explained to me and I was shown the repair as well as the damaged line. All of the workers were kind and humorous. Thomas was the best and the crew completed the work for the amount estimated. I will definitely use Ernies Plumbing again.
I have been using them for years and are reasonably priced. Every time I have called them, a plumber will come to the house same day or the next day. Every time, the plumber is very friendly and is thorough fixing the problem on a house built in 1973. Thank you!!!
Martin is great, explains what's wrong and how it will be fixed.
Alice Mayfield
6 years ago
They were patient and tried their best to give me the best deal!
Terry Rogers 568, He dug up yard, and I got to take pictures, he explained what broke the pipe it was a large rock! He fixed it fast and explained the step by step process and did a good and fast job.
Filled out an appointment request on their website for next day service (not urgent). Received a call first thing in the morning, which I missed. Called back at 10:30a and was scheduled a technician immediately (10-20 min).Carl arrived on time and provided me a clear diagnosis, as well as options for repair. Carl quickly resolved my issue and was completely professional throughout the process. Thank you!
I needed to have my bathroom sink fixtures replaced, and called Ernie’s to do the job. They sent Austin to do the work and he did an awesome job! The bathroom fixtures look beautiful. He went above and beyond by going to Lowe’s to get a couple of components that we were not aware was needed until he actually did some investigating. As it turned out, one of the components was defective, and he had to go back to Lowe’s to exchange it. His work is really top rate, and I plan to request him to do a few other projects in the future.
Karagan McConkey
3 years ago
Sam and Cameron went ABOVE AND BEYOND to help us. Not only are they amazing at what they do, they are kind and genuine men. From taking extra time in their schedule to make sure we were accommodated, to explaining exactly what every issue was so we were 100% on the same page.. we could not have asked for a better experience. From now on they are the only people we will call for! Ernie’s Plumbing is lucky to have them!
Very unprofessional service, simple replacement of kitchen faucet with new faucet provided by customer. Very uncomfortable with technician in my home, acting sporadic wouldn't stop talking and overcharged for replacement. Basically tried to hustle me to replace faucet. Will never use this company again. ***NO THE FAUCET WASN'T REPLACED****
Cynthia Barrie
6 years ago
I had a drain problem with the tub. I was quickly put in the schedule. The same day Martin came and quickly, efficiently and courteously fixed the problem.
stephen willingham
6 years ago
I have always had great service from Ernie's Plumbing. I had that same great service again today. Michael #410 went above and beyond today to fix my kitchen faucet. It needed to be replaced and Michael was able to get a replacement faucet and install the new one quickly and efficiently right before the busy holidays. Michael was very professional and courteous and exemplifies what it means to have excellent customer service. There is a reason I always call Ernie's Plumbing when something needs to be fixed and that is they do it right the first time and have great technicians.
I had a Yard leak & called a half dozen companies in the Arlington area to come take a look & give me an estimate. Byran & Carl arrived & proceeded to actually do some diagnosis on where the leak was actually coming from to before giving me an estimate. Bryan isolated the problem & gave me a quote of $650. After receiving quotes of over $2,000+ for work I did NOT need, I will be calling Ernie's for my next job. Bryan is a skilled tradesman & builds custom motorcycles. He is a master skilled technician & the work was beautiful. Carl has a great teacher! Thanks guys!
Linda Bailey
10 months ago
Mr. Terry Brown did an excellent job diagnosing and double checking the unit and all the components needed to repair the water heater. He was very knowledgeable, respectful and pleasant! I will call on Mr. Brown for all my plumbing needs.
Linda Connors
7 years ago
I couldn't be happier with the last project Ernie's did for me! Ernie's has been my go to plumber for several years because they do great work. On June 10th, 2016 Michael and Terry put in a new toilet in my guest bathroom and a new sink, garbage disposer, and faucet in my kitchen. They also checked all the inside and outside pipes for any blockage issues. They did find an additional issue in my outside pipe that they were also able to complete for me that day. The price was right (they made sure they applied every discount they could) and the toilet and kitchen sink/faucet/disposer look and operate great. Michael and Terry were very professional, and Michael took the time to explain every detail prior to starting any work. Even during the estimate Michael gave me some great advice to help me choose the best toilet and sink for my situation. Ernie's will continue to be my go to plumber for future projects.
Five Stars for Chas our plumber. Our aircondioner condensation pipe was backing into the overflow pan and the AC folks couldn't clean it out and suggested we call a plumber. Having had excellent service in the past with Ernie's we called and Chas arrived at 5:00pm to assess the problem. After 31 years of service new pipe was to be installed and designed to flow better than our past pipe.We had plans to leave on a trip the next day and Chas assured us he could return the next morning at 8:30 am and have the job completed in two hours. True to his word, he was not only prompt, but completed the job in the time he promised. We would love to have Chas return if ever we need plumbing repairs in the future.
Would never recommend this business. Worst customer experience you can have. Worst out there. Stay away! Over 6 messages left. People within point fingers at each other.
They just finished repairing a slab leak at my home. Carl, the service tech was superb, very professional and knowledgeable. Great work!
hector huizar
7 years ago
First, we want to thank you for sending your employee, Greg Gentry, in response to our phone call. He was an answer to our prayers. His calmdemeanor was exactly what I needed at the moment as he explainedstep by step what he was going to do to repair the problem, the amount and time involved. We would highly recommend Greg to all our family, friends, neighbors and coworkers. Hector and Cindy
David Griffith
4 years ago
Had a water leak under my Foundation plus I had a 12 year old water heater. Had called 4 other plumbers and got prices ranging from $12,000 to $4,000 and none of them could be out here till the following week. Contacted Ernie's Plumbing. They sent their technician named Fred he gave me a fair and accurate estimate started work the same day and finished it by 5 p.m. very pleased the work was done right the first time with very little fuss and very little mess... Very happy
This company is quick and efficient! Chuck May was amazing! He explained every step and made sure I understood why. I truly recommend them for all of your plumbing needs!!
Very satisfied customer!!!!
Miranda Borchers
a year ago
I would recommend Ernie’s to anyone who is in need of a plumber! They were able to get me in the same day and arrived at my house an hour after I called. They found a broken pipe in my wall and fixed it immediately. Very good quality and cleaned up after themselves. Craig was very professional and honest and even educated me on how to lookout for any issues in the future. This was a great experience from making the appointment all the way to the completion of the job along with a follow up call!
Terry #592 did an excellent job replacing a defective Pfister kitchen faucet. Two weeks ago Terry advised me to contact Pfister for a defective 6 year old faucet that they would replace free of charge. They did so and shipped one to me free. Also advised me o order stainless steel rather than chrome. I had no clue until Terry made the suggestions.Terry came today to install the newly replaced faucet. Saved me the expense of buying a new expensive faucet based upon his recommendation. Terry is a professional that I will request the next time I need service. Very good customer service and an asset to Ernies Plumbing. Terry is a good guy.Second review/another repair callTerry came through again. Came same day to find a slab leak. Re-routed hot water line rather than cutting the foundation. Finished on Saturday.Fast efficient professional plumber. Highly recommend for any plumbing needs. Terry is good man
Monnie Hedges
7 years ago
Pete and his son did a great job! They saved the day when my shower would not turn off. Plus, they were at my house in 30 minutes!! They fixed it quickly and were very friendly. Pete even gave me some advice on my main water line. I will be using Ernie's again!
I've used Ernie's plumbing for years. I haven't needed their help for awhile, but when I got a stopped up toilet, I appreciated that #410 checked everything in order to determine exactly what the problem was. Not just a quick snake it and be gone.
Miles and Cody came by today to double check a number of items for me. They were beyond helpful and extremely knowledgeable of all that needed fixing today. I would highly recommend Miles and Cody for any plumbing repairs that you may need. The brought my hot water up to code, tied in the proper lines in the kitchen, entered the crawl space of the house to check for any major leaks, and much more, they made sure everything was in working order by the end of the appointment. Thanks guys!
Christian Holston
5 years ago
We’ve used Ernie’s service four times now, once for an emergency. We’ve worked with both Pete and Michael and they’ve always been incredibly professional, courteous, and thorough. I’m not entirely sure they beat out absolutely everyone on price, but they’re worth a premium and they offer discounts to repeat business.Ernie’s is the only number on my fridge.
Pamela Stewart
4 years ago
I called this week and Ernie's was here within an hour; however, could not determine the leak and wanted to charge $3800 for diagnostic testing, plus whatever problem turned out to be. Called another plumber who determined what problem was (don't know about testing) and the total cost was $2500. Big difference!
Wesley Harris
4 years ago
Thomas (#565) is THE BEST!!!! In a world filled with terrible contractors, Thomas stands as a testament that quality work is available to average folks. I am most impressed that he kept me updated on all the issues he found and wanted to show me his work before he was finished. He was also on-time, friendly, accommodating, knowledgeable, and cost-conscious. And he left the work area cleaner than it was when he got there. Thomas will be my plumber for life!!
exerciseguy123
4 years ago
Service tech Sam, ID #600, recently unclogged drains in two bathroom sinks. True to Ernie's policy, Sam made his courtesy call to me about 30 minutes prior to arriving. He took his shoes off prior to coming into the house. At all times, Sam was very professional and knowledgeable about plumbing issues. Also, he was very personable. The service call took less than 30 minutes. I highly recommend Ernie's Plumbing and I will request Sam for any future plumbing needs.
Wausheen Mayes
6 years ago
I scheduled an appointment on Thursday for anappointment on Friday. I was given an arrival window of 2-4 on Friday. I had to call around 3 just to confirm that the appointment was still valid. It is now 5:30 pm and still no show. I took off of work early , drove from Plano to South Arlington to be at home. 5:35 pm and I get a call and they asked if they could reschedule for Monday. Absolutely not!
Excellent work. Terry and LG were great.
Constance Strand
3 years ago
This is my second time to use Ernie's Plumbing Service. Both experiences exceeded expectations. Courteous and friendly service. Speedy work and resolution to the problems. Reasonable cost. I really appreciated my first technician Justin back in 2017, and the most recent visit from Thomas (November 2019) was great too! Both gentlemen explained everything they needed to do and made sure I understood up front what to expect. I will definitely call Ernie's for my next plumbing need, and I highly recommend them.
Wow! what a wonderful experience we had with tech Austin. Friendly, wise and knowledgeable regarding our sewer line and blockage. He patiently explained our situation and handed us a full detailed description of the services he performed. Very much appreciated.
Ernie's, I'm afraid you are incorrect. There is no record of any call to my cell at those two times.Flat out lied about calling 40 minutes before for the apppappoint between 2-6p. Made me waste 2.5 hours waiting.
Cheryl Abrams
4 years ago
I would like to thank Ernie's Plumbing and for the servicemen who have worked on my home over the years. I called Ernie 8 or 9 years ago to get a second opinion for some work that a prior company had proposed. Their estaminet was over $8000. Ernie's less than $400 and I have been using them ever since. I have found that the workers are honest and fair.I would like to thank Mike Employee #410 for all of the help through the years. We had called mike for the same problem for years, our sink would back up about every 6 months or so and he kept telling me that the pipes may be rotting and I did not listen. Last week I listened and requested Mike and only him do the job. This job was a huge job that took about a week. I am very pleased that I can wash my clothes and use the dish washer again. Thanks for everything. Cheryl Abrams and satisfied client
Christina Jung
2 years ago
The service from Ernie's has always been swift. They have come out for emergencies to multiple family members. They have done a great job. Everyone I have met has been professional and friendly.
Charles Hamza
6 years ago
Hi great job and effort by Michael #410
Craig came out to my house and replaced the whole drain in my bathtub. Choice Home Warranty wouldn't touch it.....to much of a liability they said due to the material the tub was made out of. Needless, to say I canceled my contract with them and Craig fixed the problem in less than 20 minutes. Craig is a true professional in his trade, I will ask for him everytime I have a plumbing issue. He is awesome!
FANTASTIC! Ask for Charlie for great honest service.
patrick muncie
4 years ago
Called Ernie's with concern about a slow bathtub drain and possible cracked pipes due to snaking the line awhile back and getting something that looked like sand. David came out within 2 hours, evaluated the situation, checked/cleared the line and told us the line was fine! Excellent service and response time.
Praveen Kirthi
4 years ago
We called Ernie's this morning for a blocked kitchen sink drain, and David Meyer was at our house by 10:00. He quickly diagnosed and fixed the problem. He was professional and courteous, gave us some tips on preventing this same issue from happening in the future, and cleaned up after he was done. This is the second time we've used Ernie's and have been very happy with them both times.
Great company! Fair and fast repairs.
5 stars plus for Rick #577. He was one of the most polite, professional service men to come into our home in a very long time. He was so detail oriented and wanting to make sure he did an A+ job! He left no mess and was so eager to do whatever it took to get the job done, right. I will ask for him again and again.Thanks, again Rick!
Fred was very polite, efficient, informative, and knowledgeable. He gave me options for what I needed to have done, with complete estimates for each option. He cleaned up everything after he finished, and made sure I was happy with his work. I will definitely be requesting him for future plumbing problems, and will recommend Ernie's to friends who need plumbing work done.
Ronald Sewell
6 years ago
I asked for an estimate for job of repairing a sewage line connecting to the city line. My Tech called to advise he was on his way, after arriving to find of the issue, Patrick was great!!! Explained what was going on and gave me a fair quote, he was able to fix my problem the same day. After over 5 hours in the Texas heat, it was done and done right!!! Love this guy
Number isn't working , says goodbye and hangs up.
karen crawford
2 years ago
Ernies Plumbing came out assess the problem right away. I felt they knew I didn't have any knowledge of plumbing, but show me what the problem happen to be fix it. These 2 gentleman was great I'm glad we still have honest people in this world. Thank you ERNIE'S PLUMBING I am recommend them to everybody.
I discovered a leak under my kitchen sink in the middle of the night, so I emailed Ernie's Plumbing. They called me at 8:00 a.m., and a plumber was here by 9:00. Terry diagnosed the problem and spent the rest of the morning fixing it. He was SO nice and efficient and thorough, explaining it all to me as he went along. He also replaced an outdoor faucet as a favor. I will always call Terry at Ernie's Plumbing.
David Allison
2 years ago
Carl was wonderful! He was informative, helpful, quick, nice, and fixed the complicated issue without a problem.Highly recommended and will definitely book this company again. But hopefully not for a while, haha!
Craig is amazing! He knows his job very well and likes his job also. It definitely shows in his work ethic and knowledge of the situation. We had 2 other estimates that quoted over $5000 said we had root damage. Craig showed me via camera that there was a piece of tile that the floor company got in the line when they replaced our floors. Craig got the tile removed and now we can use our bathroom again.Thank you Jesus! The job was completed for $315, what a relief. Thank you Ernies Plumbing for being honest and for employee Craig.
Michael #410 was my plumber and he did a wonderful job. He was also very kind and courteous. All my plumbing worries have been solved. I would recommend Ernie's Plumbing and especially Michael #410 to all my friends. I feel confident they would be highly satisfied with the work received, just as I am. Thank you Ernie's and Michael #410
Had a gas leak from pipe in attic. Tommy Santer came out and gave me an estimate of $756. After he completed the work he said the bill was now $3000 but if I gave him a personal check for $800 I could put the original estimate on my charge card. Thought he had me over a barrel so I agreed. In hindsight I realized I had been had. Never again and I do not recommend their services.
Just a great experience once again with Ernie's. Had the main tie in/washer line with tree roots causing backup and looked at the replacing the old galvanized pipe for the washer. Both techs were professional, informative of what work would be done and what needed to be done. Ernie's is definitely my plumbing company
BETTY JAMES-MARSHALL
a year ago
Carl serviced our plumbing disaster in a professional, courtesy and expedient manner. Very happy and satisfied and highly recommend Carl with Ernie’s Plumbing.
Marilyn Boling
3 years ago
Christmas Eve morning and our kitchen sink refused to drain--at all! We had been working with it for several weeks using a snake, which helped temporarily, but obviously wasn't a fix. We spent 3 hours exhausting everything we knew to do and finally gave up. We decided to pay the price and call the plumber. I had little hope that we would be helped today, but was extremely delighted when the scheduler said that someone would be here within 35 minutes. Chuck showed up right on time, assessed the situation, got his equipment and in very little time at all had fixed the problem. We agreed if we'd known how reasonable it would be, we would have called 3 hours sooner and saved ourselves a lot of stress. Great company to work with and Chuck was very professional and courteous.
Very kind rep on the phone and Brian who came to install toilet was also kind and practice wearing mask and social distance. Truly impressed with service overall.
One of their techs came out to check a leaky shower faucet. He said i needed a new one and they can provide it (labor & material) for $1100-$1200. If i bought the faucet they will charge me around $700 for install. He didn't even come near the faucet when he was examining it. Said he had to tear a whole in the backside of the wall so he can do his work. Of course he said that I had to repair the wall at my own cost. Long story short.... I got a second opinion and he said it was just a bad valve that cost $10, and did a great job repairing it. Total Cost: $120 (including the part). This company is a joke.WAY OVERPRICED! DO NOT USE THEM. TOTAL RIPOFF!!!!!!!!This company preys on people who don't know any better. STAY AWAY! You can get the same job done for 80-90% less! If only i could give them a 0 rating on here.
Andrew Broskerz
3 weeks ago
Carl is an awesome tech, came to our house and was diligent, transparent, and friendly!
Gaye LeBoutillier
6 years ago
I had a hot side slab leak. Bryan Stalcup, Employee #497, arrived promptly, quickly assessed the problem, and figured out a way to reroute my hot water line with minimal damage to floors, walls, and ceilings. He was pleasant, friendly and polite, and he even cleaned up after himself. I like the service I get from Ernie's Plumbing!
Karen Carpenter
6 years ago
Where do I/we begin?! Fantastic job on various tasks after the Plumber encountered wear & tear of Time. Repairman did clean work and was attentive to the predicaments working consciously on details. He & Ernie's Plumbing Service accomodated our schedules with the 2 day projects. And, Reasonably priced. Office staff keeps you informed to arrival timeframes. Thank you, & hats off to Martin!
Garrison Henderson
2 years ago
Jazmine Davalos
a year ago
Scheduled a day and time for someone to come look at our pipes and give a quote on pipe replacement. On the day of, we got no call, no email, no form of communication at all. And no one ever came! No call no follow up or anything. I would not recommend a place as unprofessional as this.
Chris Alfstad
6 months ago
Woke up this morning with water gushing out of my yard. Called Ernie's and they were there in 30 minutes. Carl was able to quickly identify the leak location and repair. He made clear effort to protect and minimize damage to my flower bed he had to dig through and put things back the way they were when done. I wouldn't hesitate to use Ernie's plumbing again.
Gwendolyn McCowen
4 years ago
Worth every penny! Highly recommend! Ask for David #594, he is amazing! He arrived when expected and was very knowledgeable and thorough. He was kind, courteous and offered tips on how to prevent the issue from occurring again. It was evident that he was up to date on industry practices and was helpful and understanding of our plumbing problem. We call Ernie's often and are never disappointed. Thank you so much for great service and kind technicians. The dispatchers are also sympathetic and kind when setting up the service. Absolutely will call again (hopefully not soon (: )
Jeff Johannes
3 years ago
They installed our new hot water heater and did awesome. Terry was so good and professional. Ernie's plumbing is our plumbing experts that we have on call..
We highly recommend Ernie's for everyone who needs a plumber.
Ernie's plumbing was great! Service was thorough and done efficiently and the plumber answered all my questions. I would definitely recommend them for any plumbing needs.
I had a toilet leaking through its wax seal. The shutoff valve spewed water instead of shutting anything off. Michael from Ernie's came and made it all right! He arrived early, didn't track in any rain (in spite of an ongoing storm outside). The price was very reasonable given the amount of work that was needed. I'll definitely call them again when I need a plumber!
Melissa Grove
5 years ago
After an initial issue with the first service, Ermie’s stepped up to the plate to fix the problem free of charge, even though it was after the warranty period. I respected then taking ownership and fixing the problem. They have made a loyal customer out of me!
Roselyn Swanson
3 years ago
Excellent service. Prompt, professional, respectful, full of knowledge. Employee #565, Thomas did a great job and kept me informed of what he was repairing. I will use him in the future and definitely recommend him. Thank you for a great experience and most importantly a job well done.
winter blueberry
3 years ago
Said they would be here 1-5 didn’t get here to 5:30. Would not be able to fix water heater at that time . Plummer said be back first thing in the morning . 10:00 I called to see when they would be back. I was told that the Technician will not be here between 1-5. Very disappointed in their treatment of their customer.
FYI: Ernie's Plumbing was called due to having a slow drain to our washer. Chas Came to our house to clean out the sewer line, he told us that was not going to work. Gave an estimate of Job would be about 3,000- 4,800 . The following Saturday which is April 1, 2017 he scheduled to come out, he told us we were going to be his first service of the morning to have the jet and camera run through our sewer line.Initially he told us he was going to be here about two hours.He was gone from our house in about 45 minutes. He showed some pictures of what he found with the camera but as not knowing what we were exactly looking at, he started giving us verbal quotes. He gave us a new quote that was going to cost us $7,800- $11,000 to totally replace the sewer pipes. He didn't give us a new invoice. He just wrote on the invoice from the initial service, asked us to write another check for payment in full and gave us the first check from the initial visit, which he still had in his truck . Why was this guy carrying around our check for a week ???? Didn't make sense. We asked for a written estimate for the repairs needed, but we received only the one verbal quote. No written quote was ever given on this service call. He stated he would email them to us and asked for our e-mail address which he wrote down. The e-mail proposal was never received . We called the following Monday, April 3, the girl whom answered the phone at Ernie's stated they don't send proposals by email and would have to send someone else out to our home . Of course we were furious. We paid a good amount of money to receive honest service and our free written quote, as stated on their website. On April 17, I called Ernie's plumbing asked to speak to someone in charge. I was transferred to Randy spoke with him explaining my problem. Randy stated he wanted to speak with Chas to find out what was going on. I explained more on the situation he stated that he would refund our money for the troubles that we had gone through. On the same day we were suppose to receive a call never happened. We have been trying to call Randy and he's never there, he gas either called in or is not in the office, stated by the girl who answers the phone. Now again today, April 30, one month after our initial visit, we never heard back from Randy, never received the quote proposal we were promised, and still have not been refunded our money. We were happy with Ernie's plumbing from past services, but due to this very poor service, we will never use them again!!!!l . Of course next step BBB. BE aware future customers!!!
Despite making an appointment to disconnect and move a gas dryer to the garage for pick-up, when the plumber came to our home, he refused to move the dryer. Part of my request when scheduling a plumber was to move the dryer, so this refusal caused me to have to hire movers. On top of a pricey fee (nearly $ 200.00), I had to pay for both a plumber to disconnect and a mover! I would not have been upset had I been informed when I made the appointment.
Ralph Vaughn
10 months ago
Scott Reddick was our technician. I called Ernie's and Scott arrived quickly. I told Scott I would rather repair our hot water heater if possible. He quickly diagnosed the problem, informed me as to the needed parts to order from Rheem. Scott did not try to upsell me for a replacement hot water heater. I ordered the parts and the day I received them, I called and requested Scott for completion. He arrived that morning and completed the job promptly. Scott showed me the parts that he had replaced and assured me that our water heater was working as it should now. His service was professional, quick and very he was very courteous. I would recommend him when the need for an honest and competent plumber arises. Thank you, Scott!!!!
Ernestine Cosper
3 years ago
Thomas is Ernie's finest! He's been out twice. He is practical, informative, and treats your house like it's his own. Thomas is truly a pleasant professional and a delight to work with. Call Ernie's and ask for Thomas!
Dear Mr. Ernie,First of all, I don't enjoy giving reviews...until now.We are Cecile and Samuel Evans of Duncanville, TX. We recently commissioned your company to install a water heater as well as re-route all of our undergeround plumbing to the attic. The plumbers sent to our home were Chuck and Carl. Due to the size of the job and more important, unforeseen circumstances, they were in our home for 4.5 days.They were a joy to have around!! Chuck is so professional but refreshingly kind. We laughed and joked quite a bit (on his way in and out - not while he was working!) He answered all of our questions fully, honestly and without hesitation! This was GREATLY appreciated. He's clearly very knowledgeable about ALL things plumbing. It made us comfortable in our decision to choose Ernie's.Carl - what a wonderful young man! As we're sure you know, he too is knowledgeable (very much so). But we hope you also know what a hard working young man he is. Above that, he is, to use the term again, REFRESHINGLY polite. He didn't say one sentence without beginning it or ending it with Sir or Ma'am among other examples. Our kids aren't as respectful as he is! Both of these gentlemen also have a wonderful sense of humor and were a delight to have in our home.Of course, every client wants competent contractors in their homes. With Chuck and Carl, we got bonuses!Please pass our appreciation onto them. We have to sign off now. We need to find a pipe to break...so they have to come back!!Sincerely,Samuel and Cecile Evans
Kristin Marcum
5 years ago
I highly recommend this company. They came out the same day and was able to quickly determine what the issue was with our toilet, write a quote, and fix it immediately. Greg #188 was very knowledgeable, personable, and thorough with the steps throughout the process. 5 Stars!
Faaith Veasley
a year ago
The technician was not able to replace our water heater BUT he was patient and helpful while we figured out the best course of action going forward. He spoke with his superiors to be sure he was giving us the proper information and waited to speak with our softener system customer service to ensure they had the proper information going forward to get our system UP TO CODE (as it should have been). He never made us feel rushed and encouraged us to call if we need anymore help along the way. It was pleasant experience and I'm sure had He installed our heater we would have been properly installed. I would definitely recommend them to others for future plumbing services.
Colleen Wullen
2 years ago
We recently used Ernie’s to replace all four of our low flow toilets. Thomas came out and he was absolutely fantastic. He has been in the industry for years and it shows. He worked quickly and efficiently. We are thrilled with the installation, and will absolutely work with Ernie’s Plumbing again. Ask for, Thomas!
I noticed water pooling on one side of my driveway. I called a plumbing company and was given an estimate of $6300.00 for a re-route (even though the source of the leak had not been determined ). I called Ernie's Plumbing for a second opinion.Pete King came out and dug in the yard for 1.5 days looking for the leak. My house is older and plumbed incorrectly. He worked extremely hard and we were both elated when he found a valve leaking!The cost to dig and repair? $738.00.Thanks to Ernie's Plumbing and especially Pete King for his tenacity and thoroughness. Will be calling again when I need help!
Betty Johnson
4 years ago
We had our water heater replaced last week by Ernie's and it was amazingly simple. Terry came out and gave us an estimate, we had already gotten a couple of estimates from different companies. Terry was very knowledgeable and professional, so we decided to go with Ernie's. We couldn't be happier with the results. We will use them for all of our plumbing needs, and we'll highly recommend them!! Thank you Terry for doing such a great job!!
Marshall Hobbs, Sr.
5 years ago
Terry 568 was very helpful explaining my problem and fixed the problem and I am a happy camper. Great Job!!!
Just had our toilet replaced by David Meyer. He was fast and courteous and even gave our dog a few pets. He got the job done and didn't wake my wife who was sleeping in the next room. 10/10 will have him help with our next plumbing issue.
Talbert Brown
2 years ago
Carl walked in with face mask, looked at faucet. Tightened it. Showed me the problem if it should occur again. Will definitely ask for him when I purchase another faucet and need it installed. Thanks, Carl.
I recently had a clogged toilet that caused linkage from upstairs bathroom, through my downstairs ceiling onto the floor. So basically I had backed up pipes that were leaking. So I called Ernies. It was a rather fast arrival and the employee unclogged my toilet within minutes. He was literally here for about 15 min. He used one tool to unclog it but didn't have to take the overall toilet apart... I was charged 105$ for a 15 min. Job....... I really feel like I was over charged.. I gave three stars for quick arrival and fixing the issue.REPLY TO OWNER: No need to be disrespectful and point out a minor error. I am sure you are familiar with customer service skills as well. Again, this was my opinion on the price I was charged, and again I still believe I was overcharged.
TERRY R. was knowledgeable, courteous, experienced, thorough, and efficient - ALL TO MY LIKING AND ANTICIPATION! Thank you for sending me the most appropriate person to meet the plumbing need!! A GREAT BUSINESS, and I have already recommended your business to my neighbor!
Great work and quick service.
Laura Vaughan
4 years ago
Thomas was amazing.(565). He fixed what was wrong was very honest. He is the plumber I will request everytime.We had a horrible experience with Wesley 595. He sold us s toilet we did not need. He did not fix what was wrong. He is never allowed in my house again. If he ever shows up at my house again we will go to Baker Brothers.
I just got ROBBED by Ernie's Plumbing Services. I had a small leak under the kitchen sink. The technician replaced 1 (only 1)valve for $285.00. I assume the labor cost is $215 per hour + parts. Do not utilize this company! Their service is GROSSLY overpriced!
William C. Bradley
3 years ago
We had a sewer line issue. Sam was our lead plumber. Long story short, we are building a pool. Had to get electrical buried. When they did this, they messed up our sewer drain and left our back yard a rutted up mess. Sam showed up, diagnosed problem, fixed problem, and when it was all said and done, they not only filled their trench, but filled the ruts in that the electrical contractor had made in our yard and leveled it out for us. Best Customer Service I have ever gotten. I highly recommend Sam and his crew.Brad Carter
Naomi Martinez
a year ago
I have used Ernie’s Plumbing for about 15 years. Fred fixed the slab leak about that long ago and everything has been fine since then. Michael replaced old toilet plumbing and was totally efficient and reliable. Today Fred and Quintin came and replaced my water heater. They are extremely friendly, professional, and knowledgeable. I’ve also recommended Ernie’s to friends of mind in the area. They have all been more than satisfied,As a matter of fact I was sitting at the house when my daughter and son-in-law‘s water heater needed emergency replacing. That’s the greatest part about Ernie’s Plumbing. They have very quick turnaround on their services. Today the team was out at my house within the hour of when I called for service.Previous Review—I was able to get a quick turnaround on my service request for a leaking toilet. Michael arrived during the appointment window and got quickly to work. He had to leave temporarily for a part but came promptly back and was very quick about getting the toilet and the line repaired.I have used Ernie's for several previous problems and this one looks like it was repaired with the same efficiency and accuracy as previously Anyone I have recommended Ernie's Plumbing to has been more than satisfied
The plumber was informative and quick. No complaints!
Angela Stewart
7 years ago
Today was the second time Michael, employee 410 has been to our home. He is so polite and professional! Our washing machine was backing up and he attempted to clear the blockage behind the machine but ultimately had to get on the roof in this hot weather to fix the problem! Not once did he complain. He only wanted to make sure the issue was resolved before leaving. If I am able to, I would like to have Michael be the one assigned to future jobs at our home. Hopefully that will be a long time though, 😊 Thank you Michael!
Stephanie Forsberg
2 years ago
Thank you so much for the awesome customer service! Carl and Gio did an awesome job!
Sandra Bass
10 months ago
I had a water leak somewhere in my kitchen and could not find it. Terry Brown (service tech) diagnosed the problem quickly and had everything in order for me to resolve the issue. I highly recommend Ernie's Plumbing. Ask for Terry. He is a great service tech.
Marco Anguiano
7 months ago
I just want to say thank you to Ernies plumbing they came out on the same day and repaired my issue good and honest people thank you Trae this should be on your contact list for sure.
Anthony Cowling
4 years ago
Neal was honest and professional and took care of everything.
Amber Goodwin
2 years ago
Victoria Harville
11 years ago
I have had nothing but great service from Ernie's. I found them from Angie's List and two times in the last two months they have repaired non-related plumbing issues in my very old house with courtesy, professionalism, promptness and acuracy on the quote. I won't call anyone else!
Our outdoor faucet was leaking enough to raise the water level in our in-ground pool by 1/2 in 6 hours, discovered late Saturday. Though this was not an emergency, Ernie's scheduled our service appointment around my work hours on Monday. On Monday, Ernie's gave me 30 minutes heads-up for plumbers arrival. Within 25 minutes of Fred & Quintin showing up, they fixed the leak by replacing pipe and doing minor construction around the faucet area. Besides being personable and friendly, Fred explained what he quoted. During the job, he explained what he was doing. I am and was very happy with the end result, and I recommend Ernie's!!!
We had ab unusual proble. Both men were very helpful and explained everything. They went above and beyond. I will reccomend them to everyone.
Fantastic, prompt service. Tell you what needs to be done, discusses options/future pros/cons, and does it right. Expensive, yes, but worth it if you need the cavalry. (#410, awesome job)
Lisa McDonald
5 years ago
We contracted with Ernie's to install a tankless water heater in March of 2015. Chaz and Shawn seemed to be very knowledgeable about what needed to be done and chose to tie 2 water heaters together to be replaced by one tankless unit. After trying to get used to the resulting awkward arrangement for nearly 3 years, I find it unliveable in its present state. The result has been that we often have to go out into the garage and turn a pump on manually to take a shower at a time of day when the pump is not running. This is a very bad situation when it is 16° outside, and only slightly warmer in the garage. I have tried several times to contact the owner, leaving info about the situation in my msg. I have never received a return call. Perhaps this complaint will yield a contact back, as my next step will be to file a complaint with the Texas State Board of Plumbing Examiners.Edited to add: Ernie’s Plumbing finally did call back. Their most experienced master plumber came out and fixed the water heater system- a simple fix that required about 10 minutes to accomplish. Water heater now functions as we had originally expected it to. Upgraded my review rating to 2. I feel that the boss in the office should promptly respond to a customer’s complaint and in this case, he did not. If this treatment does not bother you, then you will be pleased with Ernie’s.
George Nichols
6 years ago
What a great experience! Teams led by Terry(568), Mike(410), and the digging team were at all times courteous and professional. Each team explained their tasks and them performed them as indicated.
I called two of the most advertised plumbing companies on TV to get an estimate on replacing 3 outdoor hose bibs. They would only give an estimate if a technician came out - $49 for one & $79 for the other. Decided to call Ernie's based on an Angie's List recommendation and not only did they come out to do a free estimate, but Pete was here in less than 1/2 hour. Pete is a very professional plumber who was courteous throughout the process. He listened to what I was trying to achieve and offered several options which worked perfectly. I highly recommend Ernie's as your first call! Thank you for tremendous customer service and for Pete!
Great service, they were the only ones that were able to come out same day. Carl and London were very nice and professional. The service was done fast and efficient. Overall experience was top notch.
Debbie Reddehase
11 months ago
They came out and moved our outside faucet to the backyard for better convenience. Cleaned up their work. Very thorough in their communication to us. Will recommend them to everyone.
Christene Nasrallah
2 years ago
Ernie's Plumbing responded quickly to our request for plumbing service on Home Advisor. They sent Carl, and he was friendly and professional. We are happy with his work, and it did not take him long to finish either.
It was a little pricey though! Thanks, Ernie's Plumbing!
Jack Rainwater
6 years ago
Martin, employee #581, first visited me to provide an assessment to repair or replace my water heater. I needed to save money to pay for the work which commenced after a second estimate. I live in an old house (built 1949). My house was once an extensively gas supplied home. Over the years, several devices aged and were replaced with electric. This past winter my stove developed a serious leak. Besides the stove I had a water heater, and gas furnace. I was panicked that I had to make the whole house electric (justified after I saw the bill to provide electric service to a stove and water heater alone). Martin came to my home the second time to install an electric water heater. He inspected my system and recommended to repair my gas. It would save money two ways: 1) conversion was VERY expensive and 2) gas saves in the long run versus electricity. My house is pier and beam so the gas pipes were located in the (cramped) crawl space under my floor. Martin made a herculean effort to reach the system and make repairs. He didn't just fix the system, he improved it by making it safe, more efficient AND less expensive (he ALSO fixed the connection to my gas heater)! He demonstrated intelligence as well as creativity. IMHO he is an artistic plumber. Awarding 5-star service is not enough to describe how pleased I am with his work.
Kevin Jackson
4 years ago
Thomas is an amazing plumber showed up said what the problem probably was took care of the problem amazingly professional I think Ernie's should be happy to have him he should be an asset to the company because he's was an asset to me
Sarah Stephens
6 years ago
All I have is good things to say about Michael #410 and this company. This was by far the best plumbing experience I've ever had. I had a water line leak from my meter to my home under ground. I was terrified that I would get the usual you do from most companies (she clearly knows nothing so lets tell her the most expensive way to repair this) BUT Micheal very honestly found the issue and replaced the parts I needed. I have dealt with another company my entire adult life and have paid $900 just for them to weld a pipe together leaving me with a GIANT hole in my wall and a giant mess in my floor. Michael, had to dig repair and then put it all back and did it all with a great attitude and a smile on his face the entire time. I also feel the price was fair and was even given the option to think about it for 30 days, which opens the door for me to get as many estimates as possible and they charge NOTHING for that estimate and no hidden trip charge fees. I will never use another company again!!To Michael, keep that positive and happy personality. It's nice to know people like you are still out there......oh and thank you for informing me of my table delivery, I obviously need to get my doorbell fixed lol...God Bless
Pierre Ramirez
a year ago
I found you guys on Google and was very happy with the services. Martin was the plumber that worked on installing a clean out in my front yard and he was very professional and informative. Will definitely use you guys again. Thank you!
Long but good. Back in October we had a leak that destroyed almost our entire downstairs flooring. We called an emergency plumber to come out and fix the leak, which he did. He also told us that we had another leak somewhere because the meter was running even when everything was closed up and turned off. When we were ready to have them come back out and test the line for the location of the leak and give us an estimate on what it would cost to fix it, they never answered their phone or returned my calls. This went on for 2 weeks. Enter Ernie's Plumbing. I called and made an appointment and Mike came out to give us an estimate on fixing a toilet and to let us know what he would recommend we do about this illusive leak. He fixed the toilet with ease and sold me a PMA which I will definitely be using in the future. He left and we went on vacation, happy not to have to deal with this issue for a while. I scheduled the follow up appointment and Mike was at our house on Monday morning ready to give the estimate for what the leak detection and repair would cost. Meanwhile, my husband was explaining to me exactly what was going on and he took me out to the meter outside and showed me what was happening. I was supposed to see a slowly turning meter because everything was closed in the house and no water was running. What we actually saw was the meter not turning at all. Mike had us turn the bathtub hot water on for a few minutes. The meter began running. When the water was turned off, the meter stopped running indicating that there was no leak. We apparently were told some very wrong information from the previous plumber and worried about this issue for far too long. Either way, Mike left us with an estimate for detection and repair and I promised to check the water bill this month to see what was going on. It appears we do not have a leak anywhere but if we did, Mike was there to fix it. He is officially in our contacts as our plumber and I will never call anyone else. He is knowledgeable and kind and whatever plumbing needs I have will go directly to him. You've got a good one, Ernie. Don't let him get away from you. :-)
christine noe
6 years ago
Joey and Sergio did a fantastic job. I appreciate everything you guys did and would recommend them to anyone. They went above and beyond. Thank you again for doing such a wonderful job!!
We had scheduled another service to help with our plumbing problems, but after going online to check reviews - great - we found that Ernie’s didn’t charge for estimates and the reviews were good. The crew arrived faster than the other service promised (within an hour of my initial request)! Codi and Miles were professional and respectful of the elderly home owners. They addressed some additional issues which had gone on for months! Although it took some time to unplug the drain it was fixed and they left with a good clean up and exit. To be sure we’ve put their number on the fridge if we have any more plumbing problems! Will definitely recommend them to neighbors and friends!
I have used Ernie's Plumbing for several years and have always received 5 star service. Carl has come out 2 times now and not only is he a skilled plumber he has great people skills. He is very personable, professional and enjoyable to talk to. I have been an independent businessman for most of my life and I am 65 years young. I have always been in service businesses and learned that just being good at what you do is not enough because the only thing people are loyal to is good relationships. Carl represents Ernie's Plumbing with the highest regard. If he worked for me I would make sure that I took very good care of him to insure I would not lose him.
Jumaane Middleton
5 years ago
This was the worse experience I have ever had with a repair company. I had a simple leaky faucet. Ernie's Plumbing came out, not one, not twice but 3 times. After the 1st visit the water would not shut off via the faucet. THE CITY HAD TO COME AND SHUT THE WATER OFF FROM THE OUTSIDE, not one but again twice. the 3rd time the tech accused us of tampering with the faucet, by now my husband is frustrated and words were exchanged. Ernie's manager Randy informed us that they would not be coming back out to our house ever again to fix their mess up. They literally BROKE the faucet in our tub and because of words exchanged they feel that it is Ok to leave us with a faucet that was working fine before they came but now is not THEY LITERALLY BROKE MY FAUCET and now I no longer have a functioning tub simply because they cannot figure out how to fix it. This has been a nightmare. BUYERS PLEASE PLEASE BEWARE of this company.
I gave 4 stars instead of 1 or 2 for the excellent work & knowledge of the plumber(Bryan 497) that installed my hot water heater. I was told my service would start by noon Monday 1/30/2017. I used 4 hours of vacation to allot for this appointment. I called the Dispatcher at Ernie's & the female told me that he wouldn't make it today but we'll shoot for the same time tomorrow! I told her I can't just keep taking off from work! She stated okay, thank you & started to hang up the phone! I said wait a minute can you not work with me on this, I can't believe you were about to just hang up on me! She said well, if you can't you can't! I ended with a compromise with getting a phone call 30 minutes prior to Bryan showing at my home. Bryan was one of the best if not the best home service techs I've ever hired for work on my home! I'm a bit OCD on the quality of work I expect & I do! Bryan's work was neat & he left the area more clean than he found it! I'm very happy I waded through the poor customer service of the phone help
Graham Shevlin
2 years ago
We had a visit from Thomas to look at an issue with our outdoor BBQ, which had next to no gas pressure.Thomas examined all of the hardware, showing us key items like wear and corrosion, despite that being outside of the scope of the visit. he found the actual issue (a partially closed valve upstream of the BBQ) and remedied it instantly.Great guy, great service.
William Boyer
3 years ago
Very professional and timely work. Both gentlemen were polite and courteous, explained what had to be done. Everything works and looks great! Thank you! Specifically, thank you Craig (#500) for such a wonderful job, top notch!!
Tiffany Koenig
3 years ago
Ernie's Plumbing Service provides superb service. We had multiple issues in the home with our dishwasher not draining properly, replacement of a standard toilet to pressure assisted toilet and replacement of moen cartridge in the tub. Carl was our technician. He was friendly, polite, and knowledgeable, and great at explaining every step of what he was doing. It felt like having an old friend come to visit and fix things around the house. I like the fact that we can request the previous technician used; I will definitely be asking for Carl to come back. I look forward to doing business with this company in the future and will be referring anyone I know to them for plumbing services. Thank you for providing such great service!
They were quick, respectful, and thorough. Will call again with anything I need
Vinh-Luan Luu
4 years ago
Scheduling was easy and prompt; we got a response back within a day. Michael came out to assess our problem and quickly had a solution. He was very thorough and explained everything to us in laymen's terms for us to understand. Michael was super polite. A great first impression on a first time customer.
Received phone call early this morning stating plumber was to be here in an hour...spot on! Pete showed up and reviewd my sitation; found nothing out of the ordinary about my water usage via preliminary review. Gave me written estimate for shutoff valve; explained company policies. Pete was very meticulous about all he did; he makes you trust him and his company explicitly! Said I could request him personally after-the-fact. After leaving I received a followup call from Ernie's. Great professionalism! Pete is a great asset to his profession as well as his company!! Outstanding!!
Keith de Lavalais
a year ago
I was experiencing a leak at my city meter box. I called Ernie's Plumbing this morning and was able to secure an appointment within two hours. They really take care of their customers and offer priority service and discounts if you previously used them. The office immediately called after the job was done to ensure I was satisfied.Carl came out sooner than expected and was able to diagnose the problem, dig around the water line with minimal impact to my grass, and resolved the issue within 40 minutes. He was very courteous, professional, and ensured that everything worked properly before he left. Really great guy. Will definitely request him again for my plumbing needs. Thank you Carl. You rock!!!!
Richard Fernandez
a year ago
Greg and Austin were extremely friendly, courteous and transparent. They were able to identify and resolve the issue quickly.
I've used Ernie's Plumbing for several years now. I won't go anywhere else. They're prompt, efficient and do excellent work.
No hot water + a full house for Thanksgiving = nothing good! The gas control valve decided this was a good time to stop working, and that just added to holiday stress. I was able to get a new gas control valve since the old one was still under warranty, but I needed someone to install it asap. Based on their reviews, I decided to give Ernie's Plumbing a call. Michael #410 arrived without charging me a trip/service/holiday fee, and quickly installed the replacement part. Thank you Ernie's Plumbing, and thank you Michael #410!
Brian Stalcup did a fantastic job.
Lauren Grady-Fisher
2 years ago
Matt at Ernie’s Plumbing came at the correct time, and was very professional and courteous from start to finish. He fixed our outdated under the sink valve, and he gave us good tips for the continued service of our sink. The price was a good value for the service. Highly recommend these guys.
I will never call them again.
I just had the best experience with a professional plumber that I have ever had in my lifetime. The service man's name is Bryce Cole no relation to myself. This guy took the extra mile with me not just trying to make a buck has many of them try to do. I would strongly recommend to come do work on my house in the future. A real honest person Bryce is. Thanks again. Everett Cole
Becky GILBERT
2 years ago
This was the best service I have ever had with a plumbing company. Matt Workman was the service agent who came out to my house. H was on time, less expensive than other quotes, got the job done in a quick efficient manner, and went out of his way to make certain I was happy with the work he did. Unlike many plumbing companies, they do not charge to come out to give you a quote and add another $69.00 to $79.00 to your bill. I would suggest anyone needing great service to contact them first. Becky
I want to thank Martin Lantz for handling my pluming problem in a very professional and courteous manner. Martin immediately gain my trust and I will always call Ernie's for my plumbing problems.
Bryce arrived as scheduled to check a gas supply problem. He immediately and professionally tried to determine the reason for the lack of gas supply. After evaluating the cause, he began the process of repair which included a trip to the 'Big Box store' for the necessary part to restore normal gas supply.During the entire service call he was very professional and knowledgeable to make a necessary repair and return gas service to normal. I recommend Bryce for future repair and results.
ABSOLUTE PROFESSIONAL, REASONABLE, KIND, QUICK, ALL AROUND AWESOME PLUMBERS!!!!!
reggie pritchard
3 years ago
The service that I received from Carl Wagner was great! He is a man of integrity and I appreciate the service that he provided.
Ernie's Plumbing is over priced charged us 300.00 to repair 1 commode not replace commode repaired inside way to much in my opinion.
David #594 came out to look at our broken faucet, he gave us a good bid and he started working on it right away. The job was well done and fast.
Lance Romance
5 years ago
Very professional Company. Thomas 565 arrived and was very professional and courteous. He gave me a few options for my needs and wasn't pushy or trying to sell anything. He sincerely seemed to care about giving me the best service as possible and he did.Randy Blakely,Regional ManagerSouthwest DivisionAmerican Gas Products
Many thanks to your quick service today. Carl was courteous, explained how he was going to fix the problem, then completed the job in record time. I have always been pleased with the service I have received from Ernie’s Plumbing, and today was no exception. Thank you, Carl, for a job well done.
Debra Waldrip
2 years ago
Ernies plumbing came out to work on our hot water heater even though they were super busy doing to the recent weather ! I cannot say enough about Carl . He is an amazing young man who got things repaired , replaced and cleaned up In no time at all !!!! I recommend to anyone their service. This is the second time we got Carl as our tech . But have use d Ernies for years. And will continue to do so
Brenda Brooks
2 years ago
I am giving this business 5+ stars because of what they didn’t do! There was a terrible smell coming from one of our toilets. I called them and they promptly scheduled a technician to come out. He arrived on time and told me that it was probably the wax ring needed to be replaced and quoted me a price. When I told him that I was very DIY and would replace it myself. He thanked me for calling. THEN said there wasn’t a service call fee!!! In his words, “if we don’t fix something, we don’t charge you. “. I will certainly call this company back if I ever need a plumber again.
Michael Zukerman
2 years ago
Miles came out and was very kind about answering all my dumb questions and then pointed out some issues that may come up if and when a new water heater would be needed which was exactly what I needed to know. Turns out the only issue I had was not igniting the pilot light correctly even after several tries and Miles did that for me and that was that. I fully understand each of these type reviews only relate to the visit you had at the time and can also depend on the person you deal with. Miles was the perfect professional and damn sure represented Ernie's Plumbing well. I'll be using them again.
Gynell Lawrence
2 years ago
Service Dept was excellent from my first call! Was able to get a quick appt. Matt and his partner made me feel totally comfortable having service men in my home after nearly a year. The job was bigger than I expected & they let me know that & showed me the evidence. We decided to wait on some of the work. Great, honest company and I will use them again when I am ready to finish the bigger job! Recommend!!
Martha Earhart
3 years ago
Andrew Howell
6 years ago
On the day of the appointment they called one of the two numbers they were given. I was late getting to the phone and was not able to answer in time. When I called back I was told the appointment was canceled due to no one answering. It was then explained that 4 days later was the earliest opening that they could return. No attempt was made to reach anyone at the second number. Professional is not a word I would use to describe this service.
Innovations Marketing
7 years ago
This is the second time I have used Ernie's Plumbing. I had such good service with Michael (#410) the first time, that I requested him to come back when I needed more work done. Again, I have to say this company is the best! All of the work I have had done was relatively small jobs but required some unique solutions to fix them properly because I have an older home. Michael took it on and solved everything perfectly. The company was referred to me by my Dad who had a major plumbing work done on his home and he too was very happy. It is good to have a company with quality workers you can count on. I found Michael to be especially polite, informative, punctual, competent and professional. Ihighly recommend this company.
Ernie’s was wonderful!We had an emergency plumbing issue literally five minutes before the new year last night and had to call ER plumbing services to come turn off our water for us, as our shut off valve was broken outside and the faucet inside. That other company was supposed to come back today to do repairs, quoted a very high rate, but called to cancel due to parts stores being closed for the holiday, today.We called Ernie’s, which we should have done in the first place. We have used them before and knew they were great! We didn’t know last night that Ernie’s offered ER plumbing services, too.Josh came out as soon as we called today and fixed the faucet issues for us. He did an excellent job on all of it, had all of the parts and tools needed, and for a fraction of the price we were going to be charged by the other guys.All of the employees we have dealt with at Ernie’s are friendly, extremely knowledgeable, work with us on pricing that is fair and reasonable, and do great work and educate the customer well along the way, to help them prevent unnecessary problems and expenses in the future.We highly recommend this company for any plumbing needs!!! They have been lifesavers more than once for us, and didn’t take advantage of us financially while we were in a vulnerable spot. That’s excellence, which is sorely hard to find these days! Thanks, Ernie’s!
Criminals! Ladies beware!! No ethics!!! Scoundrels!!!!I called complaining that we had to flush the commode sometimes several times to empty the bowl but otherwise all ok. I'm thinking just check the water pressure or tighten the chain. That big butt crack guy just hung out over the toilet talking to me and huffing and puffing for 20 minutes trying to convince me he worked so hard then hit me with a $250 bill. He didn't even remove the toilet or replace a part. He giggled the chain and flushed the toilet several times, lioked at the hot water heater and then told me to do what we were already doing just hold the handle down 3 to 5 seconds to get a complete flush. I could have bought 2 new toilets for that price. Crooks! He didn't fix or replace anything. I guess I just called him over to put cash in his pocket. Never again!!!! I've called other pmumbers or handyman since him and never paid over $75. Don't call these crooks. You're only paying for those vans they ride in and those commercials. What a waste of time and money. Unethical business practices specifically towards women.
Eanie's Plumbing has been servicing our Salon (open 7 days a week) for the last three years - always out fairly quickly, as our business depends on our water to stay open, and would consider 5 star service every time.We were disappointed when we called needing someone to look at a leak with one of our shampoo bowls and they could not make it out for an entire week... obviously, we cannot wait that long, so had to contact another plumber who came out immediately.Being a small service business ourselves, we know that client retention is very important and hope that in the future, Ernie's make time for current, repeat clients.
Carole Fetterman
2 years ago
Craig and Giovani showed up right on time, were professional and knowledgeable about our under the slab leak. They located the problem area quickly and gave us a reasonable cost quote. We accepted and they began immediately, in and out within a few short hours. They were gone about 5 minutes when the office followed up with a call to to make sure we were satisfied with the work. We would definitely ask for Craig and his helper Giovani again should we have any other plumbing problems. This plumbing company is excellent in customer service!
Called you to have 2 problems fixed. Michael came out and looked at the problems and rather than just fixing the problem he found the source of the issue and corrected that so that I wouldn't have the same issue come up in the future. He was very professional and did a great job.
Nisha Tucker
10 months ago
I'm very pleased with the service I received. Scott explained everything clearly for me and fixed water leak quickly. I would highly recommend.
Thomas Johnson was very professional 👏 👌 he also Practice beening safe with Where in mass in glove and all time in he did a very good job he will my family 👪 plumbing and I will Recommend him to my Friends family and church members thank you thomas very good job the pigg family 👪 👏 👍
Washing machine was backing up and kitchen sink at one time was backing up into the dishwasher. Austin, Employee #618 came out and checked everything out.. This dude was awesome! He explained the situation and went above and beyond with his knowledge and professionalism.. I highly recommend ERNIES PLUMBING SERVICE, INC. Can't sat enough good things about AUSTIN.. He rocked🤘🏻🤘🏻🤘🏻🤘🏻🤘🏻. Will be calling again for all my plumbing needs. ---RYAN PARKER
Austin Kalenda
6 years ago
Caroline Chiaia
a year ago
I manage a bakery and recently, the toilet came loose from the floor and rather unpleasant smells were eminating from it. As the smell of fresh baked goods doesn't pair nicely will essence of feces, I knew I needed to call someone to fix the problem. When I googled plumbers in my area, a giant list of results came up. As I was reading off the names of all the various plumbers, my baker told me that she sees the Ernie's Plumbing truck on the road often so they must do steady business. Sounded good to me. The woman I talked to on the phone was very friendly and I was able to schedule an appointment quickly. When the gentleman (and the famous truck) came to the shop, he assessed the problem quickly and fixed it within an hour and at a very reasonable price. Now the shop is filled with the sweet smells of baked goods and not the inside of a colon. Thanks Ernie's!Edit:. Just for giggles, I read through some of the other reviews after I posted mine. Very entertaining. Ernie is pretty spicy. 🌶️ Respect.
Ernie’s Plumbing Service was great and Bryan, the master plumber was even better!
His work was terrific, the price was reasonable and we couldn’t be happier!
Felicia Brady
2 years ago
Ernie's Plumbing is THE best plumbing company I have ever done business with and I have always owned older homes so there have been a few. Oswaldo, hope the spelling is right my friend, was above and beyond professional, courteous and understanding. He gets ten stars in my book! Will definitely call again and recommend to everyone I know. Thanks y'all!!!
Courtney Castillo
a year ago
Met with Chad to replace galvanized plumbing (1950’s home) last week and received a quote. Called Ernie’s back to accept the bid for work and to get the job started. I scheduled the start date for the following Wednesday. After rearranging schedules around the plumbing job, Chad showed up today as scheduled just to say he wouldn’t be able to start today. Reason being is he has other jobs going and it may rain today (the forecast shows only cloudy today with no percentage of rain). This is unprofessional when time is of the essence, water has been off in the home for a week and we were patiently waiting for this work to start. I will not be reaching out to Ernie’s Plumbing for future jobs or recommending them to my clients.
Carl came out to check why our toilet and sinks got backed up.He was fantastic to work with.-He called to let me know when he'll be arriving-He arrived within the time he told me he would-Super polite and great attitude-Great communicator. He listened to me explain the issues I was having with my plumbing. He explained to me the steps he was going to take to assist in solving the issue.-He was able to resolve the issue and gave me a detailed explanation of what happened and how he resolved it.-Would highly recommend working with Carl again!THANK YOU Carl and Ernie's Plumbing!
Fred & Quintin were professional, in uniform and with shoe covers. These guys were knowledgeable explained the process to me and even showed me the problem. Day 1 so far so good!
George Francis
9 months ago
Ben Adam's was an excellent plumber. He made sure everything worked correctly and made sure that I was satisfied before he left
New water heater...same day service. Great knowledgeable, helpful service. Very professional installer....reasonably priced.
Brian and Carl were very courteous , knowledgeable and skilled during the repairing of my items requested.We need more workers like these two individuals.They’re awesome!!!!!Great Job!!!!!
Crystal Robin
6 years ago
Great service! On time and did a good job. Michael #410 was very friendly and professional.
Gregory Southworth
6 years ago
Michael-410 was contentious, courteous, and knew his job. He was fast and efficient and had good advice. Thanks!!
I've been using Ernie's for all of my plumbing issues since I purchased my home in 2002 and they are always awesome. No one likes slab leaks but Ernie's to the rescue. They are always on time, professional, kind and knowledgeable. Carl came out today and rerouted a pipe that sprang a leak in my garage and I got exactly what I've come to expect from Ernie's. They will always be my plumbers.
Catherine Duch
4 years ago
Came out quick plumber somewhat knowledgeable. Gave a quote WITH NO BREAK DOWN. I had no idea what cost what as far as parts labor house call. I had to call for breakdown clerical had no clue told me next week have breakdown after they got my money. What service industry does not give breakdown up front?? How the heck do I know what I’m paying for! Besides I found them very expensive and overpriced for a 15 minute job with a 20.00 part. Charged $255.00. I paid but should have shopped around. Not from area trusted a friend who referred them I should have asked around or went on next door website for plumbers. It was just an outside spicket not a hard job since it was screw on. After plumber saw that he could have adjusted quote but didn’t. Not to mention wanted another 200 if had to come in house. I do not recommend them! Shop it around first for simple plumbing issues. They are very costly. Paying for there fancy overhead and vehicles.
Peggy Breland
6 years ago
Mike and Pete came to take care of our backed up shower. They were awesome. They were very professional, clean, nice and on time. The office staff also were very informative and made sure we were notified prior to plumbers coming to our home. I have used them three different times now and they are our go to plumbers. I would recommend Ernie's Plumbing to anyone in need of a variety of repairs. Thank You So Much
They did work for my neighbors & sliced our sprinkler line in half. The guy working was very rude to my husband when he pointed it out. Then made a smart comment as my husband was walking way which made him upset. We called the company the next day & they said it was not their fault. Said it was done when they redid Whitley road almost 2 years ago. So not true. We had all that replaced & have used the system many times with no issues. Please beware…if they make a mistake they will not hold themselves accountable or repair what they damaged. Plenty of other hard working plumbers out there. Think twice before calling them. And neighbor said they were stupid expensive & wished they would have got other quotes. They will not recommend their work & I will definitely try to convince others to go elsewhere.
I had a water leak at a fitting for the outside faucet.Technician Austin gave me an estimate with my long time customer discount. I discussed the pricing and he explained the estimate. After some discussion I felt like I might wait until Monday or do the job myself.Austin recognized that he may lose a long time Ernie’s customer and offered a compromise. It wasn’t exactly what I wanted but he was being very fair and I decided to have him make the repair.The repair looks great and he even insulated the pipe and discussed winterization of outside faucets.I am very satisfied with the final job and thanks to Austin I will remain in Ernie’s customer.
Bryan just finished working on our toilet. He was on time, even early (called ahead), finished the job quickly and efficiently. He was polite, courteous, knowledgable, and the price was most reasonable. Thank you for your service. Will call again if needed for future repairs or installs.
Martin Orozco did an awesome job, professional and very easy to work with and knowledgeable and did an all around awesome job….he is a rock star!!
Michael was excellent and very quickly resolved our problem.
Sherry Benkowski
4 years ago
I have used Ernie's Plumbing for 6 years. They have done large jobs (outdoor sewer lines) and small jobs (faucets, broken pipes) and have always been fairly priced with excellent workmanship. Today I had David Meyer reset a toilet for me. He was finished in no time and the toilet is freshly caulked and secure. An ounce of prevention is worth a pound of cure when it comes to home maintenance and I count on all the plumbers at Ernies.
Joey and his assistant identified the problem right away, gave me an estimate and got to work. The leak has been fixed! I am very happy. Good job guys. Another satisfied customer!Paul.
Ernie's was very quick to come out, Gabriel #591 was professional, courteous, and obviously knowledgeable. Prices were fair and service was exceptional. Recommended without reservation 100%.
Bernadette Smith
a year ago
We have had Carl as our plumber, and he is outstanding. He is very professional, knows what he is doing, and always goes above and beyond what is needed. It's not often that I can actually put my trust in a service company, but I feel I can trust Ernie's because of Carl. I will always request him. Great job Carl!!! Thank you so much!!!!!!!
Katie Winikates
6 years ago
Mike #410 did a great job. Thank you!!!
TheAntique Harmoniums
4 years ago
David Meyer was prompt professional and courteous and had my problems solved PDQ. Most grateful as I am recovering from surgery and a clogged sink and bad faucet head are a big deal in that context. Thanks. Jon Fortman
Man they were great. Ask for Carl. He did the job fast and got everything working in no time. I would 100% recommend this company to anyone in the Arlington area.
Kenneth Blohm The Film Guru
2 years ago
Two plumbers came from Earnie’s , original plumber gave astronomical price to my wife after dragging his feet through the house with a bad attitude clearly not wanting to do any of the work and seeing a woman thought he could severely increase the price. Second plumber was a supervisor who charged a lot to get the job done as well but much much much less than the original quote. The first plumber was stating we had bought the wrong toilet for replacement ( I had measured before I bought the new one ) this ended up being untrue as confirmed by the supervisor who came by after. Wasn’t a great experience in general. It seemed expensive for the work that was done considering I already supplied the toilet.In response to the condescending reply.I’m not trying to attack anyone , just give an honest account of what happened in our eyesI did let the plumber do the work the second time at a much lower price. The first plumber did not want to do the work , which is why we let him leave. And then I promptly called your company to let you know of that fact and also let you know of the extreme $3000.00 price tag to install a toilet. The first plumber also said the toilet was the wrong size. Your second plumber said that was wrong as well and he’s not sure why he told us that in the first place. Also I would never insult my wife and don’t appreciate your assumption that I did. I know how this trade clearly is , at least from your company as far as the first to plumber , the second plumbers price was not slightly lower it was over $2700 lower and that was the only quote provided. I don’t think your being given the whole story From your plumber or staff. Sorry you feel the need to attack a paying customer who did not have a good experience with your company. I feel solely based on the childish passive aggressive and condescending reply that I will bring this review from three to on stars.
An improper/incomplete plumbing test before buying our house resulted in an expensive plumbing repair that should have been caught and repaired by the previous owner before we bought the house.
Mike #410 was very professional and very personable got the job done in a timely manner
Francisco Romero
a year ago
This is the first review I have ever written and it is very deserving of it. I had a water pipe come loose and pop off in my garage over the weekend on a Sunday. I called a 24/7 service “All Masters Plumbing” and they wanted to charge me $699.00 on top of the $89 (which they kept and I get it, visit fee or what have you) I had already paid just for them to look at the pipe and give me the run around of how expensive it would be, all with a snarky, smart alec attitude. I called Ernie’s the next day at 7am Monday morning right when they opened and they had someone out that very same day. The front desk folks were very kind and called me twice to inform me of a small delay. Robert was super thorough and very professional, he explained what he was doing and quoted me for a fraction of the cost of the previous plumbers! Robert was in and out, no fuss no muss in less than 20 minutes! I will be calling and asking for Robert at Ernie’s from here on out with any and all of my plumbing needs, hands down!
Norma Castillo-Munguia
2 years ago
Very Honest & Professional
They correctly diagnosed the problem that TWO other companies misdiagnosed and saved us thousands of dollars- seriously. Two other companies said it was a broken pipe, Ernie's found out it was just a clog. They were quick, efficient, and cost effective. We will ALWAYS use Ernie's!
Patric Grimwood
5 years ago
Friday afternoon at 3 PM and I have water in my ceiling from a leaking drain line on my AC. Headed for a 100+ degree Saturday and need a plumber ASAP. I called Ernie's and they had Fred #306 out to my house that afternoon. Fred and his trainee diagnosed the problem quickly, explained what was needed and why and made arrangements to return first thing the next morning. They were at my house by 8AM and completed the repair quickly. Fred showed me what he had done, explained it all again and then they were off. Could not have asked for a better or more responsive experience. Well Done Ernie's plumbing!
Terry R. #603, arrived on time and was courteous and professional.I had been living with a slow bathroom drain for two years.I DEMANDED my hubbie call in a plumber.Terry fixed the drain in 20 mins!!!!!I can't believe I lived with that problem for so long. -- River Oaks, TX
William Smith
4 years ago
Matt and a helper came right out and installed a new hot water heater. While there he picked up limbs off of my roof, communicated clearly what he was doing, and went the extra mile to make sure that it was installed with the right fittings. Great Service!
Scotty Lewelling
2 years ago
Ernie's did a great job at our house this morning. They showed up on schedule and had the clodded pipe cleared in no time. Our technician,Terry was very professional and helpful with all of the questions that I had. I would recommend Ernie's to anyone who is in need of a plummer.
The plumber they sent did a good job. The work looks good ...so far no problems. My main concern was the original cost for the amount of time spent. The General Manager called after reviewing my concerns and agreed that a cost adjustment was in order. They have been very cooperative!
Quoted $485- $685 to find and repair a leak coming from the main valve outside. The issue turned out to be an irrigation leak. They still charged $685. The service guy laughed when inquired about the high cost . I recommend not using this company or get multiple quotes.When I text my concern, the first letters in his reply was LOL. To me that is laughing at a customers concern.
we've had trouble with our water lines leaking for several years from the street to our house. In the past I've always tried to find the leak and fix it myself but this time I hired the pro's and glad I did. Craig Miller came out and did a thorough job of locating the leak and then fixing it and I really appreciate it.
Rachelle White
5 years ago
This co SUCKS! They came out, charged me to unclog my disposal, which caused 2 leaks, then wanted to charge me MORE to replace the disposal, but wouldn't apply what they'd already charged me for the BOGUS repair. I bet they wouldn't let their mom, sister, aunt or daughter be treated that way!
Josephine Keeney
2 years ago
Ernie's was very knowledgeable.
Terry R. (#568) was awesome. We will definitely request him if we have problems in the future. He listened to the multiple problems we were having. He quickly assessed our options for solving the problem and provided me with an accurate estimate of the expense. He was quick, even though he had to leave to purchase new toilets for installation. Before I knew it, he was done. But through out the process he kept me informed about what he was doing and patiently answered my questions and my Mom's questions. Reliable, informative and friendly service at a reasonable cost. I can't ask for more than that. Thanks Terry.
Michael Moulder
8 months ago
Austin was great. Highly recommend.
Thank you very much Mr. Bryce for your help. Honest business and good heart people.
The plumber was the sweetest guy you could ever meet. But, Ernies charges double the amount of other companies.
Austin Strauss
5 years ago
Ernie’s has been great!! I’ve used them twice and will continue to go to them when I have plumbing needs. Prices seem fair and the plumbers have always been fast, courteous and informative. Mike was the last technician out and I will ask for him personally next time!
We have always called Ernies for all our plumbing needs. Bryan installed a new electric hot water heater today. Bryan was very professional and his work was very meticulous. I have a problem with the cost for the installation. $1900 seems a little extreme for this job. The unit installed is for manufactured housing not residential housing. The extended warranty through contractors was never explained or offered. Very disappointed with this job.
Holly Liedtke
2 years ago
I called Ernies with what turned out to be a majorly blocked sewer line. They sent Matt, who was not only very professional and knowledgeable, but also one of the nicest people I’ve met. He explained everything clearly - what the problem was, what needed to be done, and what will need to be done in the future. We’re up and running again and I couldn’t be happier with the service I received! Thanks Matt!
Larry Ray (Maclogo)
4 years ago
Terry did an excellent and thorough job of diagnosing our problem step-by-step and did what had to be done to solve the problem. Turns out the toilet blockage in our 45-year-old home was due to a back-yard tree's roots. The roots were carefully removed and the sewer pipe was inspected with a quick camera search to make sure all else was clear. It was and we are now back in business! Thanks again Ernie's and Terry!
I have had a problem with our pool houser restroom not flushing and had 2 visits from another plumbing company. They thought they found the problem but wanted another tech to check it out, well they never came back or returned my calls. Ernie's was referred by a friend and all i can say is WOW. The tech Bryan found the problem in 30 minutes and worked 5 hours to dig up the drain pipe, cut out the root and replace the drain. I could not be more pleased with Bryan nor Ernie's. The problem was solved and cost less than the first plumber. They are awesome and will use for all my plumbing needs......
Thomas, gives excellent customer service and does a great job on estimating the cost of the job with no surprises. I like that his work ethic is honest and trustworthy. I will certainly call for his services again. Thank you.
Wally Hardin
10 months ago
Chad was out the same day, very polite and impeccably dressed. More importantly he was honest and clear with what needed to be done to fix my issue. Ernie's is our go to plumber!
Elizabeth Reiter
5 years ago
David Meyer cane out promptly and gave us a very fair price to snake our plumbing and flush out whatever our toddler flushed down the toilet. If it weren’t for him coming to the rescue, we would still not be able to use our washing machine so our kids can have clean clothes for school. He completed the job quickly and allowed my six year old to help turn the water off and on for him. Thank you David for the quick response and fast service at a very fair price. We will definantely call again if needed in the future.
The outside faucet would not shut off. Michael explained detailed repair options. The job was done with the least invasive route (whew). In the process of his assessment I was informed of having high water pressure. He took the time to explain the process needed to fix this new issue and gave me a quote before leaving. His customer service and professionalism was genuine (this personally means a lot). I recommend Ernie's Plumbing & definitely recommend Michael.
Andrea Martin
6 years ago
#410 Michael did a good job fixing my outside faucet. It was a little involved because of a pipe that was not attached to the stud in the wall. He had to cut into the wall inside the house and fix the pipe and attach it to the stud. He used a tarp to protect the rug and cleaned up when he was finished.
Great service and reasonable prices
I haven't lived in Texas for years and I don't recall ever using this company. However, they insist on sending spam emails. It's no good going to the 'Unsubscribe Me' button on the website because it is inoperative. Very poor business practices!
Bill Haesslein
4 years ago
Called, they arrived a little early and did an excellent job on putting in our sink. We need another service from them, for something unrelated to plumbing and they were nice enough to come out and see if they could fix the problem. Which they did, still showed up early and their tech (Pete), was friendly and very quick. Will call them any time we need work done.
Robin Bollinger
5 years ago
Very pleased with Ernie's Plumbing Service. We've been a service contract customer for several years. Just had them repair a Slab Leak and they were so courteous and professional. They recommended a repair that will circumvent future slab issues with that line. As a homeowner really appreciate that expertise and thoughtfulness.
My go-to plumbing company.Efficient, fast, honest and dependable. Darren installed my new toilet today and did a great job.
Earnies plumbing #139 absolutely tailgating everyone and almost causing multiple accidents with multiple cars for no good reason
Workers very friendly and on time. I feel I was grossly overcharged $300 to replace tube in toilet in 2 toilets. I should have gotten another estimate but I didn't. Originally quoted $360 with senior discount.
Wow!!! Excellent service. You got yourself a loyal customer for life. Our business office has an issue with the toilet and I called around for plumbing services. Ernie’s plumber was able to come look at the problem within the hour. Very impressive (almost unheard of) response time. Turned out the the issue was not plumbing but a loose flap in the water tank. He tighten up the flap and said, “No charge!”. He did not even take my payment for the service call. The dispatcher was courteous and professional. Sorry, I forgot their names to give them full credit for their service. Thank you!
Charles Brosseau
5 years ago
Had a blockage of a sanitary sewer line betw a garage apt and the house line. When I scheduled it, I left word w/ dispatch that the last time this happened (3 yrs prior), it took Ernie's longest rotary snake. Shaun and an asst came out on time and were unable to clear the line with a 150' rotary tool. They were awfully nice and charged me for two hours despite having no success. I called Roto-rooter and a single technician was able to clear the line with a similar tool of similar length in an hour. I gave Ernie's two stars bec Shaun and asst were so nice, though ineffective. Have used Ernie's multiple times in the past and this is our first negative experience.
Fredrick Erving
11 months ago
Excellent Job...My Main Man Thomas Is The Very Best...Have Served Me Well And I'm Committed To Be A Customer For Life...
Troy Patterson
5 years ago
They called me an hour late after my appointment window to let me know the guy was running late. That's fine, I took off the day for them, I can wait longer... When they called again to say he was on the way, I was on the other line and missed the call. I called back right away and they informed me my appointment was cancelled and the next window was days later. My water heater is leaking, and I have no hot water for showers or washing anything, but that's fine, I will call the punctual plumber instead.
Darrell Cowles
6 years ago
We had a leak at the supply shut off for our house and it was flooding the flower bed. I called Ernie's Plumbing and Chas, #425, came out and gave me a fair price estimate for the work. I agreed and he went to work right away digging up the valve, cutting and removing the leaking one, and then replacing with a much better valve and utility box. Chas was very friendly, competent, and I felt very comfortable with his work. He did an excellent job and cleaned the area completely before leaving. I will not hesitate to call Ernie's for the next issue, and will ask for Chas again.
katheryn rogers
2 years ago
Carl is the best! I was pretty frazzled and grossed out with the problem but Carl was positive which made me feel better. He explained exactly what would happen depending on what would be required. He got the clog cleared, reseated the toilet and all with a smile. He also likes dogs which is always a plus in my book. Thank you!
Stacey Taraszewski
4 years ago
Michael was amazing! He located the problem and fixed it super fast! He was very personable and friendly too. I would highly recommend Ernie's Plumbing. If we ever need another plumber, Michael is our guy! Thank you!
Kelly Alvarez
2 years ago
Very professional and courteous.
Brenda Butler
6 years ago
Our plumber was Terry R. (568). He arrived on time and was very pleasant, professional, and got right to work. He assessed our problem within minutes of arriving , explained what the problem was and quoted us a price for the fix. He fixed our problem, and I told him he was my hero for the day. It is very refreshing to have such professional service. Many thanks to Terry R. And Erine's Plumbing, and yes I would recommend your company.
kenneth perez
7 years ago
I was scheduled between 1 to 5 pm. Dispatcher called to let me know they were running late. Thomas, number 565, who had been working quite a distance away was given the call. Despite a long drive and the late hour he showed up in good humor and proceeded to do the job. One of the reasons I stay w/ Ernie's is people like Thomas.
Thomas, #565 arrived promptly to fix my plumbing problem. He was extremely knowledgeable, extremely clean and treated my home as he would his own. He brought all the tools he would need to complete the job eliminating going back and forth. He explained what he was going to do and proceeded to completely finish the job. he was the cleanest plumber that I have ever used. Being an Ernie's customer, I wanted you to know how pleased we were with his work. Thank you for Thomas!!!
Service Tech: Bryan Marcellus (Employee: 467)My technician came out same day and performed his job above and beyond. I have an older house with galvanized pipes. Very dated and hard to find the right fittings. I knew this before due to inspection when buying the house. I knew it would be troublesome which is why I consulted the professionals. He fixed my leak, but not after traveling to 4 different locations to find the right pieces to the puzzle. Only someone with true tenure and experience as a master plumber could pull off this job. My experience was excellent with this company and I would highly recommend my technician. He was very courteous and had a prompt work ethic. Thanks again for all you did Bryan!
Pete #569 came by to give us a free estimate on opening a clogged drain. he found the problem and fixed it in under 10 minutes with no charge. He just did it as a courtesy. I appreciated his knowledge about some other potential plumbing problems that we will need to address in the near future...and when we do, we are calling Ernie's and asking for Pete.
Fred was very fast and efficient in completing the task.
Demarcques Powell
3 years ago
I still have a bit of sticker shock, Plumbers are expensive. But Terry #568 worked efficiently and professionally to complete my work in the least amount of time possible and leave me as happy as possible. As it turns out, the underlying problem may be something my systems insurance will cover, and Terry took care to detail everything he did for me, so that I can prove the need for the 'covered service visit'. I am definitely asking him back.
I would recommend Ernie's Plumbing to anyone. Terry was veryknowledgeable and did excellent work. We are very pleased with howthe job was done. He replaced the leaking valves in our hallbathroom tub. He cleaned the chrome and now they look like new. Ouroutside faucet was also leaking. He replaced the valves in thatalso. He also insulted the pipes. He greatly improved the way itwas originally installed.
Carolyn Fields
6 years ago
When Michael (#410) arrived, I immediately felt my problems were in good hands. He was professional and courteous, introducing himself and presenting his business card. It was nice that he put on shoe covers and I didn't have to ask him to. There were several issues that needed fixing and Michael explained what was necessary to fix each problem. Michael had to search in more than one store to find the needed parts and that was impressive. I assumed he would probably have to come back the next day, but no. He came back and fixed all the problems to perfection. I noticed how careful he was to not make a mess, placing towels down where needed. He left each area quite neatly. Not to be left out is the receptionist. It was pleasing to talk to a helpful person and not a machine. She is an asset to the business as first impressions are important.
On May 1, 2017 my plumber recommended I call Ernie's Plumbing and request sonar detection. I immediately called to schedule an appointment and specifically requested sonar detection. I was informed a plumber would be arriving at my residence between 2:00-6:00. Bryce (employee #587) arrived between 3:00-4:00 and informed my husband that he needed to drive to Arlington to pick up the needed equipment and would not return until the next day.On May 2nd he returned at 10:00 am and attempted to locate the leak with fish tape until 5:00 pm when he informed my husband that he was unsuccessful.On May 3rd he arrived between 8:30-9:00 and informed my husband he would have to drive to Arlington to pick up the sonar. He returned about an hour and a half later with Geophones and told my husband he had located the leak in the hall bathroom and informed him that he would have to cut a hole in a bedroom closet which then turned into a second hole in a master closet and a third hole on a bedroom wall. He said he would have to run a bypass in the hall bathroom because he found a slab leak and began disconnecting our water. At 5:00 pm he left for the day and left us with no running water in either shower. My husband informed him that this was not right but he told him that it would take him three hours to reconnect so he left. I arrived from work at 7:00 to discover I could not shower and immediately called Ernie's Plumbing and per the recording was instructed to call another number for current customers with current jobs. I called the number and left a message but did not receive a return call.On May 4th we received a call that Bryce was on his way. I called Ernie's and was transferred to Randy. I notified him we were left with no running water in either shower and he told me that was not correct and that he would discount us 10%/$360 which is what they give to repeat customers and we were first time customers. Bryce arrived at about 8:20 am and began to I guess work. Throughout the day I witnessed him take several smoke breaks and perform stretches on the side of his van while charging use $190/hour. I left to pick up lunch since we had no running water and returned to my husband who informed me that Bryce confronted him about my compliant and asked by husband if he had called to place a compliant. He also informed him that the 10% would be taken from his check. This made my husband and I very uncomfortable to have him in our home and not knowing if he would complete the job correctly or if he would retaliate. Towards the end of the work day he sat in his van for about an hour he returned with a second invoice and informed my husband that our water meter was still running. He told my husband to have someone else come and check that out and that we could call Ernie's to have someone come out to look at it and that it would probably cost us $4,000-$5,000 after we had already been charged $3,605. He left at approximately 4:30 pm. After he left my husband called and scheduled another appointment as we still had a water leak.On May 9th my husband called and spoke with Randy and informed him of our continued water leak. He told him that Bryce completed his work and that we had a second problem. My husband told him we were over charged and that Bryce did not finish his work. Randy responded by say that he did. My husband informed him of multiple breaks taken throughout the week and taking 1.5-2 hour lunches. He said he would take a look at the GPS to see if we were due any money back.How is that we were charged so much money and left with three holes in our walls and still have a leak. We requested sonar detection from the beginning, we were charged $3605 for a job that was not completed and Bryce also added $411.62 for material and extra time.
Mike (#410) was absolutely amazing! He identified the leak quickly, gave us options and completed the project in minutes! He was so knowledgeable, polite, patient, and a straight shooter! What a valued asset for your company! We would absolutely refer friends and family to this company based on his performance!
Bryan was friendly, professional and knowledgeable. He had a great sense of humor and obviously enjoys his job and helping people.
Marty Johnson
6 years ago
Terry R. took good care of my leaky laundry faucets that were 32 years old! He replaced both copper lines with minimal sheetrock cutting and used threaded pipe to make replacement easier next time. The box was reused. He also performed an outdoor faucet replacement that will not drip,drip, drip as it had been:)
Jose Martinez
6 years ago
Super job by employee # 410.
I love Ernie’s Plumbing. I’ve used them before and just recently Carl can to fix my leak under my kitchen sink. He was so professional and such a nice guy. Everyone at Ernie’s are great, they always arrive either on time or early. Carl made feel very comfortable and at ease about the job he completed very quickly. I will call them for all my plumbing needs.
Terry and his assistant were very responsive, professional and'
did their work on a timely basis. Would recommend to friends.
Great service best ever Craig is top notch above and beyond service thanks
I have 6 rental homes plus the home I live in, and I've been trying to find a reliable and reasonable plumber for 7 years. I've now had Thomas from Ernie's come out twice; once to complete the installation of a new tub, and once to repair a dis-functional toilet. Both jobs completed quickly and efficiently. I feel like I finally have my man! He is so very experienced and efficient, while also trying to mitigate the expense. Its so nice to finally feel like I have a plumbing expert I can trust!!!!Cudos to Thomas!
Ana Bertha Ochoa
7 years ago
We have used Ernie's Plumbing over several years, and have found the techs to fit all of the above characteristics. Our latest experience was a problem with the water heater, followed by what appeared to be a slab leak. Carl had to locate the problem area and bypass/fix the problem. He arrived at 9am and finally was able to leave at 8pm, with a couple of runs for parts and the water heater. We were extremely impressed by Carl's work ethics and his determination to get us up and running before he left, rather than make it a 2-day job. We would be more than happy to have Carl back for any other plumbing problem in the future!
Joshua House Life Centers
4 years ago
This is the first time we’ve used Earnie’s Plumbing. What really helped us to decide on them, was that there was a free estimate, with no travel charge. Also, they were willing to work on a Saturday. However, we were even more pleasantly surprised with Greg, their journeyman plumber. He really was full of knowledge; and his work was quick and effective. He also had good things to say about his boss, Earnie. 😊 We would definitely use Earnie’s Plumbing again. And, we would like to thank them for sending out Greg, who represented their company, with excellence!
I have never had such a wonderful outcome and I owe it all to Ernies plumbing and their staff.
We didn't have an emergency, but Carl came out the next morning. He was polite and knowledgeable, very professional. Three repairs were done within a few hours. Great service, great work, great price. I cannot say enough good things about this company. The office staff was efficient and professional. Ernie's will be our regular plumber from now on! THANK YOU!
Charles Hartzel
5 years ago
Thomas was prompt, courteous, and knowledgeable. He kept me informed all the way through the job. This is the second time we have used you for work at the church.Will definitely recommend you. Charles HartzelNew Life Church of Duncanville1339 N Duncanville Rd.Duncanville, Texas
Elizabeth Alexander
3 years ago
Carl was extremely helpful in explaining all that was being done. His attitude and demeanor was so awesome that I literally asked him if I could have a conversation with him. Hopefully my words of encouragement will be just a tidbit of a morsel to help him in his journey through life. Carl IS an asset to this company in more ways than anyone could ever imagine. I welcome him with his knowledge, professionalism and demeanor to work in my home. Please request Carl as your technician
I found myself with a leaking water heater. Ernie's plumbing quickly fit me into their schedule. The technician Michael noticed I was short on time and did a great job both expediting the repair and also answering all my questions within my available time.Thanks Ernie's plumbing!
Allen Jaworski
7 years ago
I will not use Ernie's ever again.Got a quote for over 885 for a new gas line. Instead, the guy was able to fix it without problems. Great! I figured this was saving him time and money so I expected him to pass that onto me, especially at 190 an hour. That's right, 190. No way, he wanted 885 for a 1 hour job. Eventually, my fiancé talked him down to 650. He was a chatty guy. Spent more time talking than working. I wish I could post a photo of the simple repair he did. If I want to be talked to for 190 an hour, I will see my doctor. I will never use them again and I am telling my neighborhood to find someone else as well.
I was lucky enough to get two great plumbers to come and service our plumbing needs. Terry Brown fixed two stopped-up drains. He was not able to help us with one of our problems but he immediately got on the phone and got Thomas Johnson to come out and help. Thomas came out and fixed the problem in no time. He was fair and honest and did not charge us additional fees. He saved us $1,200.00. We will be loyal Ernie’s Plumbing customers for life. Thank you for doing such quality work and being so fair and honest!
Thank you to Ernie's Plumbing and Michael for his knowledge and great service! I had toilet and flange work done and he was very helpful as he explained everything to me and did a great job!
Hey Ernie. You know inflating your rating by deleting all the negative reviews is cheating. I know you have many more 1 star reviews because I read them. You're not an honest person.
Bryan was here to fix my tankless water heater. He was very courteous and explained every process to us. I will definitely use Ernie's plumbing again for all my plumbing needs.
charles bennett
5 years ago
Quick to respond. Repairs looking good. Would use them again. - Thanks,
Josh is amazing!! We moved into our home a week ago and when we tried to do our first load of laundry our washer drain pipe began to overflow. We called several plumbers out to take a look and all of them told us something different and we didn't know what to believe. We then called Earnie's and they sent Josh. He was honest from the beginning and essentially told us there is no way to really know what is going on unless he runs a camera through. Long story short, he found a large break in our pipe. Josh was honest, thorough, clean and fast! I don't know what Josh gets paid but I can tell you its not enough because he has made us life long customers and we will always request him! Give that man a raise!!!
Alyssa Stephens
11 months ago
They were able to come out same day to fix my sink. Did a fantastic job too (Michael I think his name was...) super nice, knowable, and professional!
Calvin Caldwell
2 years ago
I want acknowledge Craig and his assistant from Ernie's Plumbing for a job well done. The problem in my plumbing was found quickly and the problem was fixed. They were very courteous, friendly, and helpful to a couple of seniors. The price that was quoted for the job was great and affordable. I will call Ernie's Plumbing in the future if I need a plumbing service. This was a 5 star. We now have flowing water again!!!i
Some guy named Chaz (?) came out and fixed a leak. Lasted three months. Called them and it sounded from the person setting the appointment that they would charge us again. Turns out they won’t. Work should have been done right to begin with, but as long as they stand behind their work I will rate well.
How about NO STARS!I am very unhappy with the service I have received and now have to pay another plumber to come out and repair the 2 services I have paid your company to do as they are not done correctly and I continue to have to have your techs out. The repairs made seem to last for awhile and then I end up calling again to request someone come out because the original issue is happening again.My original service call in 2015 for a bathtub leak is a continuing issue. I was told on the 3rd visit last Saturday for this continuing issue that the leak we now have was caused by the first person who came out because he pulled the valve our causing scaring in the pipes and therefore we continue to have a leak that now has a much bigger cost and consist of having to go into the wall. I was now quoted $650 for that.The 2nd service (running toilet), this is the second time I had to have someone out for the same problem. They said they fixed it, while they were still there I flushed my toilet to check it and it continued running even after they said it was fixed. They went back in and worked on it AGAIN and it STILL doesn’t work right. I have to take the lid off and push the plunger down for the water to fill up every time I need to flush it.I am just done at this point – this has been a waste of time and money that is going to cost me much more now to resolve.1/8/2018 *In response to the company comment below about me not returning your call*I called the office back to speak with Mike, the manager the same day I spoke to him while I was driving into work and requested to call back when I reached my office. Upon returning his call I was told he was busy and would return my call which never happen.
Alison Moreland
3 years ago
Although I didn't end up using Ernie's service for installing a new toilet, the tech who came (Matt #598) to give me the estimate was very professional, courteous, and knowledgeable. He used excellent no contact measures to protect both of us from COVID-19. He is certainly an asset to Ernie's!
Deborah Burkham
6 years ago
Not impressed. Called early in the week to schedule for Saturday service between 1:00 and 5:00 to repair a leak. Received the call at 3:45 no one will be coming to my home today.
I want to commend your service technician Fred, he was very informative and very knowledgeable. I learned quite a bit while he came out to initially provide me with a free estimate. In describing my issues he performed a test and diagnosed my issue right a way. I will recommend Ernie's as they are truly a five star in my book. I will use them again, no question! Oh, by the way their prices are great!
I want to commend Terry #568 Tech number with Ernie's Plumbing. He made me feel there was hope for my home yet. He explained what was need and all while he was working. After giving me an estimated cost he gave me the choice of repair verses new pipe replacement for hot water and I elected to got the replacement. I told him thank you and I appreciated his work as now I can use my hot water and I wont be having the high Water bill. I am retired and had to use I credit card but It was worth it. I get to take a shower at home not somewhere else.....THANKS TERRY...Great job.
Plumber came to my house for a leak in the bathroom. Water company said constant usage. Plumber said Well, it could be outside the house, we can start digging for $3800, or it could be a slab leak which is $12,000 or more. He said he would return to his office to write up the bid for my insurance company. NEVER HEARD FROM HIM AGAIN. So glad I got a 2nd opinion. American Leak Detection came, after 15 mins...Ma'am, you need a new toilet. Valve leaking from wall. $500 problem fixed. Never again, Ernie!!!I'm amending this review following the response from Ernie's Plumbing below. Sir, I ASSURE YOU I'm not confused with regard to this visit by YOUR particular location. I do not use my actual name when posting publicly on the internet. I DID contact your office to let THEM know who I was and that I was posting this, they said they'd let a manager know. The service location was Cloverdale Drive in Ft. Worth and your plumber's name was Brian. I quoted the conversation verbatim and I stand by what I said. He was supposed to be writing up a diagnosis which I could submit to my insurance and I never heard back from him again. I would never post this without having my facts straight. I will call your office again tomorrow to make sure you know who I am. Thanks!!!
Jeryl Bartlett
6 years ago
My water meter box was filled with water. I called the city out to investigate, and the leak was on my side of the water meter. I called Ernie's, and within 24 hours, Michael #410 came out to fix the leak. After diagnosing the problem, he showed me exactly where the leak was and how he would fix it with better replacement parts. A few short hours later , all was right again. I am very satisfied with Michael's service, and I will request him again for future needs.
Carl and Bryan (497) were professional, courteous and efficient. It's experiences like this that make me a loyal Ernie's Plumbing customer for life. Thank you!
Michael (employee #410) came to my home on Friday 03/24/17. He arrived on time and presented himself very professionally. I had a problem with my washing machine drain overflowing. He explained thoroughly each step he would preform. He kept me fully informed during the entire process as he completed each step. He did correct my problem and my wife and myself could not be happier. I have used Ernie's several times in the past and will continue to do so. The work Michael did was complete, fast and reasonably priced. Thanks for good customer service, which seems to be a thing of the past. But not at Ernie's. I will always recommend Ernie's to my friends who need a plumber.ThanksRoger Elwood
Scott McQuown
5 years ago
Spam (unsolicited) email as well as postal mail. Whomever you purchase your lists from or are offering you contact services are selling you addresses that include apartments. You guys aren't very smart.EDIT and RESPONSE TO OWNER: No I am not being harsh. The truth might hurt though. You can't always have glowing reviews. I've had three emails from your company and a card in the mail sent to an apartment address. You might think it is a good use of money to send mailings to apartment residents who will never use your services. I don't.
We were very pleased with the service received. Fred came out on the weekend and helped us right away. We will recommend this service to friends and family.
greg deserves a kudos, a raise and a star for his prompt, professional, and sweet demeanor in the midst of a water dilemma in our front yard. we will call ernies again when in need. 5 stars staus and a ten all good rating . Mary and Luis Masters
Frank Palecek
4 years ago
I called Ernie's Plumbing when we realized we had a leak under our slab foundation and requested an estimate to repair the situation. David Meyer came out the same day and went through all of the possibilities. He determined the leak was between the laundry room and the kitchen sink and prepared a quote for the repairs. He was kind enough to give us a cost that was affordable yet he indicated that it could go higher if unexpected problems arose during the repair. A repair time was scheduled and he came out right on time and went about his business of correcting the problem. During his time here we discussed a couple other issues we had and corrected those while here. David went far beyond his committed obligation of repairing the slab leak. This is not the first time we have called on Ernie's and it will not be the last. We will request that David be the technician that repairs our next plumbing problem. Thank you (David enjoys a few M&Ms also)
I had several jobs, both big and small, done in one visit. Your plumber named Mike did a phenomenal job. He gave me great confidence the job would be done right as well as discussing unforeseen problems before I signed the estimate. He was courteous, efficient, arrived prepared and left the work space clean. The price was very fair. It is refreshing to see a professional with high integrity concerning the quality of their work. I finally drank from the holy grail of home ownership.... I found a plumber I can trust.
After being overwhelmed with having some other well known plumbing company come in with an outrageous fee to replace my 4 faucet in my hall bath...I was determined to find a better deal. Ernie's Plumbing had Fred and (son in training) come out within a few days. Prior to there arrival I had set up 3 other plumbing services to get the best quote. As I told Fred... I spent $70 for a service call (with no service) and wasn't going to have that happen again. Fred and his son listened to my needs...which was more than a mouthful...he gave me a quote that was more than fair & I took their service on the spot. I plan on telling my neighbors, and friends about my experience with this company. I also plan on calling this company for several other plumbing needs in the near future. Thank you very much for your professionalism.Your new Customers,Steve & Renee ThomasRichardson, TX.
I had a clog that I couldn't get with my home snake so I called Ernie's for help. Matt and Chris showed up on time and did a fantastic job. Both guys were very professional and super nice. The problem was solved quickly and they even advised me on some future maintenance to keep the pipes flowing. I will not hesitate to call again in the future. Thanks guys 😊
Fred never fails to do a great job and helps advise us on the most cost efficient way to approach any problem. We have used him several times and have always been very happy.
Called Ernie's 6/8 about 10a for a free estimate for a total rebuild of 2 toilet tanks, incl. tank to bowl gasket and bolts. They promised someone here by 2p. I got a courtesy call he was enroute shortly after 1p and Pete was here within 30. He was very nice and cordial yet professional. He checked the tanks, gave me a price and said he'd be back today by 8:30a. Got the courtesy call today at 7:15a and he was here in an hour. He worked quickly, and in spite of all of my questions, was done with both in under 2 hours, including cleanup. We'll be asking for Pete for our future plumbing needs!
Very nice young man, Carl, came out Friday when I was told I would not be seen til Saturday. Extremely knowledgeable, professional and quick. I so appreciate not being w/o water all weekend. I will definitely recommend!!!!
Sunday “Angel” Flower
4 years ago
I called ERNIE'S PLUMBING to install a new garbage disposal...they sent Fred and his son Quinton these guys are the best father and son team ever...VERY PROFESSIONAL AND KNOWLEDGEABLE...i will always call ERNIE'S PLUMBING ASK FOR...FRED and Quinton
I rang Ernie's at the recommendation of a company I was doing business with to quote the install for two toilets. I was taken back at the total price of just shy of $1800 at the time. I understood the cost of labor may be expensive but I learned there were additional parts labor/parts needed.The technician Robert was punctual and performed a excellent job while providing some education along way of flush drainage process and the wax ring that was bent. The cost originally did not inlcude disposal of the old toilets that I had to take the city dump but I later spoke with Randy the General Manager who apologised and clarified that the disposal should have been part of the cost. Randy's quick action to credit my cc $200 was an instant customer satisfaction because he understood my concern and ensured satisfaction and quality by providing a resolution. I am pleased with the service and would recommend. Thank you Mr Kilcrease for your call and prompt action to ensure the quality and reputation of Ernie's Plumbing is maintained!
Professional crew! Came out and laid out a plan with different steps and options to fix our drainage issue. And knocked everything out as planned. We will absolutely use their services in the future for our plumbing needs!
David was very professional. I dont have to worry anymore when I call Ernie's Plumbing Service!
Called Ernie's this morning, worried I was not going to get a plumber to fix our gas leak because we had been without hot water and heat for two nights. When I spoke with the secretary, she assured me Mr. Castillo (Michael) would be prompt arriving at 10 AM.Michael arrived right on time and was very confident in his abilities, actually calmed me down because I knew he knew what the hell he was doing. He shared with me his career and experiences which allowed me to gain insight on his dedication to his work. He even gave me some guidance on products I was going to purchase but after gaining the knowledge he shared with me, I now feel more educated. Still a little doubtful we would have heat, Michael reassured me it would be fine. Michael's analysis of the problem was accurate and his solution worked. My family now has heat and hot water again.Thank you Michael for your due diligence and knowledge you transferred to me. There are several people who would benefit from your expertise in the plumbing industry. If I was your boss, you would recieve an immediate raise. Thanks again sir and keep sharing your knowledge!Knowledge is power!Tim Ellis
Where to begin? We received an email from the city saying our water usage has been abnormal for the last 48 hours. This was right at the time of the really cold temps. The next afternoon we noticed some water outside by the hose bib. We called Ernie's and Gary came out and helped us figure it out. He gave us a quote and options and was on his way. Later that night we found water inside our bathroom on the other side of the hose bib. We quickly called and had Ernie's scheduled for the next day. After arriving and starting to repair we found that the issue was not as we expect and it was a broken pipe in the slab. After working with our insurance company we were able to get Ernie's back out to resolve it. Josh and Rob arrived and did a great job re-routing our new line. Great company and if I need a plumber I know who I will call.
John Lamonica
2 years ago
Fred & Quintin employee#306 did a superb job in finding and resolving the leak that I called into. Very grateful of their job and very on time.
Everything is getting to be too expensive. That said I have used Ernie's several times. Their workers are courteous, try to be clean as possible, and get the job done. If I have any plumbing issues in the future, I expect I will call on them again.
Bernice Ortega
a year ago
We paid $160 three months ago to connect the pipes under the kitchen sink, and now we have the same problem. We can either let the dirty dish water run all over the kitchen floor or use a tub to wash dishes and then carry the water outside to pour down a drain.
The tech Terry Brown was great, did a great job.
Nicolette Ricciuti
7 years ago
Just had ernies out to my place. I know I dont know that much about plumbing but i thought the price was very reasonable. I even got a couple bucks taken off because of an online promotion. Very quick work as well. Extremely pleased!
Michael assisted me with a nasty wastewater leak and expertly diagnosed the problem and recommended a sound solution. He finished the work today. Clean, fast and excellent work. I definitely will call again, but maybe some smaller jobs for awhile :)
Cindy Stewart
5 months ago
Update:7 years ago a life saver. Today and last visit WAY OVER PRICED! GOING TO FIND SOMEONE ELSE THEIR PRICES HAVE DOUBLED +.What a LIFE SAVER. My hot water stuck in the ON position on Sunday. I have had 2 plumbers here to look at the problem the first one wanted 1,500.00 just for the plumbing. He wanted to tear out tile replace pipes and hire a tile guy. OMG just shoot me! Second guy destroyed the hot water knob and said he could not get parts and even if he could it would be 6-8 weeks. He left me a wrench to turn the water on until I could get it fixed. By this time I am ready to scream. I called Ernies! They were able to make me an appointment TODAY. They called 30 mins. before arrival. The plumber, JEFF was SO PROFESSIONAL. He came in looked at the faucet, told me how much it would cost to fix it...I said yes. Then...he went out turned the water off, pulled the faucet apart, laid the parts out and took pictures then called and said, I sent you some pictures can you get me those parts? The guy said, YES. In less than 15 minutes he has taken it apart and found the part? WHAT? He said, I have to go get the part it should take me about an hour. I said, You can fix it TODAY? He chuckled and said, Yeah! He went and got the part and came back and fixed the faucet. He was kind and answered all my questions. I was happy to pay the bill because I felt like someone actually cared about the fact that my only shower in the house was not working. I will use Ernie's again and I will recommend them. And Kodoo's to Jeff! Very nice guy! And P.S. My bill was not ANY WHERE NEAR $1,500.00. I feel like it was a very good price for the work that was done.
Jason showed up on time and cleared the clog in the line which caused the kitchen sink not to drain.
He was neat and efficient and courteous.
Michael (plumber #410) came out to replace the outside water cut-off valve that was leaking. In assessing the situation to give me a quote, and just by chance, he noticed that the overflow drain on the outside near the cut off valve from the water heater was dripping. I thought, oh no, a new water heater is in my future expense ledger! Michael went right away to see what was going on at the water heater and found that it was only the drain valve leaking. Oh what a relief! Michael's first priority became repairing the water heater drain valve to prevent a possible home flood. He re-worked his quote to include this extra job and presented it to my wife and me that we accepted. Because the job now required considerable more work than originally anticipated, Michael called in Terry (plumber #568) so the job wouldn't go into the next day. They both worked on these two things until nearly dinner time. They did a beautiful job by putting in some extras that would make the job easier if we ever had these problems again (at no extra charge). Michael and Terry kept me informed of progress throughout the entire day that started at 8:30 am.I've used Ernie's Plumbing for several years and hope I don't need them again. But if I do, I'll certainly call them and request Michael or Terry.
Carl and Steve are our go to plumbers at Ernie's. They have come out to our property multiple times for sewer backups. Carl and Steve never complain and are very friendly, professional and so courteous. We won't use any other plumbers!The girls in the front office are extremely friendly and helpful as well. Ernie has a great crew! We highly recommend them! Especially Carl and Steve. People like Carl and Steve reflect very well on the business. This type of customer service is what makes the company great after all they are the faces that represent Earnies.
Prompt arrival and professional work. The sink was leaking and the toilet was not flushing properly. Both were repaired quickly at a fair price. Fred and Quintin were knowledgeable and friendly. Many thank, Julie Brown
Silvia Wallace
4 years ago
Terry Brown (#592) was our plumber technician today at our home on 6/19/19 and we could not have been more pleased with his professionalism, expertise and knowledge in remedying our toilet leak issue promptly. He was so efficient as well as kind and courteous to both my husband and I, which, as a customer, how you feel treated goes a very long way in our minds. We will definitely request Terry for any future needs from Ernie's Plumbing Service, Inc. Thank you, Terry Brown!Last year, you also provided us with 2 other very skilled technicians, who we understand are no longer with you unfortunately. Justin (#582) & Dalton were the 2 who came that day on 8/6/18 to fix our problem with our hot water heater. Justin quickly diagnosed the problem and the 2 of them took care of it right away and were also very kind and cordial to my husband and I.We appreciate Ernie's Plumbing and the great service by 3 very excellent plumbing technicians within the past year of using your company for our plumbing needs. And if we could give you more than 5 stars, we would!Sincerely,Silvia & Rodney Wallace
We were very pleased with the work Michael did,employee #410. he did 4 separate jobs for us and did them fast and did a professional job.
Thank you
John and Nan
Norma Hubbard
3 years ago
My sister had a private bathroom which was horrible. We called and Justin came out. He was very prompt and conscientious. He worked all day long. He was very professional and competent. He completely turned my sister's bathroom to a functional and attractive room. Also, we found the price was reasonable based on the job. When we need further work, we will definitely call Ernie's and specifically ask for Justin. We just wanted you to know what a valuable asset he is to your company.Sincerely,Norma Hubbard
Chris Timoney
6 years ago
Had some leaks in different parts of the house and a garbage disposal issue that needed immediate attention. After calling a few places, Ernie's was the only place that responded immediately and got a guy out quickly. Martin from Ernie's came in and gave immediate, informative & accurate diagnosis. He went right to work, very professional and now our plumbing issues are no longer, just like that. I would immediately recommend Ernie's to ANYONE in the DFW area for any plumbing needs.
Work was done really well and very quickly, and representatives were friendly and professional. Will use Ernie's Plumbing again!
My experience with Ernie's was particularly distressing. The new water heater was installed improperly and unsafely, resulting in a failed inspection. But instead of fixing the issue themselves, I was harassed and required to pay to fix it myself. When I tried to express my frustration with their service and installation errors, I was not listened to and instead, I was yelled at and maligned. I will never recommend this business to anyone.
Mary Lou Rosa
6 years ago
That's crazy! Instead, of just accepting the feedback and saying I am sorry about your experience, our staffing this week has been challenging, blah, blah, blah It is easy to find my name by looking at what appointment you had in Farmers Branch, TX from 2 - 6 today 5/9, is a no brainer really! The only reason why I didn't put my name is because I do not want my name in the public like that, that doesn't make my concern invisible or not valid as it did happened and it made me extremely upset since like I said I have 3 kids and 3 dogs in my house to continue to be without water waiting on a repair for two more days. I could care less about who your competition is, I had a need that you did not meet, deal with the feedback and not ignore. All I did is write a review based on my very unfortunate experience, your responses are contrary to what I would expect. Shame on you for making it worst by your reaction. Randy needs another person to handle the feedback response, you are a disservice to your organization.My concern is not bogus because I wouldn't put my name on a public site. How sad of you for not even checking with your customer service person or even ck your system since it has notes. I told her the same thing I write except I was crying. My appt was set up for 2-6 in Farmers Branch today, look it up if you care.I have used Ernie's Plumbing at least 3 times in the last several years and I've always been impressed with their level of service and how honest their plumbers have been. Have recommended them to everyone that asks for a plumber, I actually recommended them last month. It looks like they had a change in management or something because what an horrid experience did I have this week. I found a leak on Sunday - turned off the water and called first thing Monday morning, they didn't have an appointment on that day and I was like, OK I can be another day without water. Today, I get a phone call they plumber is in an all day call, that no one is available and that it would be Thursday before anyone can come to our home. I was livid and in quite a shock, Ernie's doing that, this has never happened before. I told the lady that that was not acceptable that I had 3 kids and 3 dogs that being without water two more days was crazy. She was like I am sorry you are going to be without water until Thursday. They've lost me as a customer, I will never call them again and if anyone ask for a plumber recommendation I will say Don't call Ernie.
Patti Marie McClure
3 years ago
If I could give a million stars I would! I feared I had a slab leak and was afraid to call a plumber because I didn't have one I knew anything about or trusted so I looked up plumbers at Arlington and Ernie's Plumbing came up. I chose them because of their great reviews so I called. The lady who answered the phone was so courteous and polite. It was 3:30 and she was willing to send someone out today! I told her I could wait until tomorrow if it worked better for them and she said she had more availability tomorrow so we scheduled for tomorrow. About 10 mins later she called and said she had someone available today and I said okay! When Carl came to my door, I saw his name and smiling face and I said, Carl! I read about you on the Google reviews! Let me tell you, Carl was all that and a bag of chips! The nicest guy you'll ever meet, such a Christian man. We talked about my issue and what I had read about could possibly be the issue and he opened up the cabinet under my sink, asked if it was okay to pull out the cleaning supplies so he could get a better look. When we turned on the water, immediately we saw the leak and he said he thought he could fix it right away and gave me an estimate of what it would cost. He got it fixed right away, made sure it wasn't going to spring a leak. He did tell me the galvanized pipe leading to the wall was starting to rot away and would eventually have to be replaced but for now, we were good to go. He could have told me it needed to be replaced today and charged me a few thousand dollars but he got it fixed to my satisfaction today for under $300. Carl is an honest man and a real tribute to his trade. When I need plumbing again (and I know I will), Ernie's will be my go to plumber and Carl will be the plumber I request. Thank you, Ernie and thank you, Carl!
Rebecca Brosseau
2 years ago
Our home is 97 years old, so I ask the pros to complete the repairs even if they appear simple. One of the toilets needed the internal parts replaced in the tank to stop the continuous flow of water. Gave the service three stars bec the job took 4 hours to complete and a $ 350.00 charge. That might be the norm in terms of time on the job and price, I just don't know.
I've used Ernie’s plumbing three different times over the course of a year for a few different repairs: drain cleaning, kitchen leak and toilet reset. Each time they were professional and provided a fair quote, followed up by excellent work. Always cleaned up after when leaving and gave me the final invoice I required. I recommend.
James Collins
4 years ago
Prompt and courteous service. David M. was excellent in performing tasks at hand and also was responsive to helping my wife and I with installing a new shower fixture. Would recommend Ernie's Plumbing to my friends.1/1/2019This is the second time we have used your service. Again we must compliment you service scheduler and your technician, Gary. Both were very polite and responsive to our needs. Gary explained options to fix our problems and to help save us some money. It is refreshing to have people working for us that have our best interest at heart , but is also so willing to enforce what the company expects of them.6/23/2019Today we had Pete come out to install a new comfort height elongated toilet and a garbage disposals. Pete was very thorough in his explanations of the pros and cons of the different toilet choices out there. His explanation made it easy to select the proper toilet for my use. I am a double amputee and the choice that was made fits perfectly for my needs. I can't say enough about the professionalism and the quality of work performed. Another 5 Star rating for Ernie's Plumbing. Thanks for your excellent service.
Initial issue was with water pressure and a leaking shower. It was determined that my pressure issue was because there was no PRV valve to the house. The shower cartridge was replaced and a PRV valve installed. After 900.00 things got worse. A second visit REPLACED the PRV valve which wasn't done right it seems the first time, still the same problem. A third visit added an expansion tank on the water heater, still the same problems. 2 appointments not met later, a 3rd visit ended with 'we can't find anything so call the city to talk about the water meter'. The water meter had be replaced with a brand new one just a month before. No issue with pressure was found at the meter. I'll have to give Ernie's some credit, a second plumber could not find any issues either. An observation of other houses in the area, where sprinkler systems were installed, I noticed a third access green lid, which seemed to house a PRV valve. Surely, Ernie's would have known from the restriction of pressure that a PRV valve already existed before installing a second one? Well, that is not the case. So I decided to dig just a few inches next to the water meter can and there it was. A 15 year old PRV valve, which had gone bad. I ended up paying a different plumber to replace all the hardware and remove the faulty PRV valve and returning the good PRV valve Ernie's installed up by the house. (However, there is now no warranty is in place because of the trouble shooting having to remove it).This review is doing two things, be aware of areas that might not have been looked at when all else as failed, read the symptoms. Second, that Ernie's, while they tried, as did the second company didn't do a good job.FOLLOW UP: 3/3/2016.Ernie's has won back a customer with the customer service response below. Understanding the situation from my post Ernie's has come back and provided an acceptable resolution to the problems I had with troubleshooting my issues. This action shows that if you make them aware of the situation that they will make things right and actually do look out for their customers. I had no problem with the work they did but just that we had a difficult situation at best. Thank you Ernie for your follow-up on this review and I will keep you in mind for my future needs.SECOND FOLLOWUP:After a few weeks now we started hearing a knocking and banging in the Shower that Ernie's replaced our Delta Cartridge on 9/18/2015 for $230.00 It seems that the cartridge that was put in was NOT the correct model. When we were unable to literally wrestle the cartridge out we found that a Delta Multi-Choice Universal Cartridge Assembly - 13/14 Series was put in. Our house being built in 2001 the proper part would have been an RP19804 Delta Replacement Cartridge, For Delta Faucets. This could have been easily determined because it says model 1400 on the face place. Ernie's even came back 2 weeks after installation to adjust the handle because it didn't seem to fit right. Anyway, we were able to replace the cartidge with the proper replacement part and everything seems fine now. Havinging also put the PRV valve back we have a moderated water pressure to the house at the normal 70 psi and no more knocking. I hate to say it Ernie's I am going back to a 2 star review.
Micheal R. Jones
7 years ago
Michael Gentry did a great job. He explained our problem well and answered all of our questions. He was quick, efficient and very polite. We will definitely use Ernie's plumbing in the future if needed!!
I recently got an appointment by a plumbing technician from Ernie's. He was very friendly and knowledgeable of the tasks involved. Thank you very much Bryce Cole!
I always try to fix what I can as a homeowner but sometimes I gotta give you guys a call......thanks for always being honest, professional, on time and providing quality work. Josh has been out twice and did great.
Liz Wetherington
2 years ago
Excellent technician!
Had some work done by Ernie's back in July. While under the house doing other work, I noticed an issue from the previous work. I called the next day to set an appointment and they could come out the same day. Within an hour I got a call back saying a man was on the way.Terry (603) came out and determined the issue was under warranty and within a few hours had me fixed up again. I'm very impressed by the attention given to my issue and how professional Terry (603) was. He's first call for me now at Ernie's.Thanks all, Great Job.
Terry and Michael did a great job with the repair in my front yard. They arrived first thing in the morning and were finished by lunch time. They both knew exactly what had to be done. I'm very impressed with the thoroughness and the speed at which they fixed up my house. I would definitely recommend Ernie's plumbing and would specifically request either Michael or Terry.
Robert Mehalick
6 years ago
Michael did an excellent job at my sons next door at 7102 Cadillac Blvd. Arlington,TX. He is very professional and goes to great lengths to explain all that is to be done. Very helpful and an asset to Ernie's. We have used you before and will probably use your services again if necessary.Robert Mehalick, Sr.Had Ernie's out to find a slab leak. Employees Martin Lantz and Terry Rodgers did an excellent job of finding the leak, repairing it with minimal digging taking place and left it done and repaired by 6pm on April 24th,2017 at 7104 Cadillac Blvd,Arlington,TX. Both very professional an experts at their job and in their doing the job fast and efficient. The work done by Ernie's employees is why I use them on my plumbing problems.Robert Mehalick, Sr.On visit of August 22,2017 the employee did an excellent job of repairing water line from meter into home line. After having to wait for a few days due to weekend, I was very pleased with results. I think employee was Joel under Invoice # 467295. I like you guys, but after a very busy year of having to get plumbers out here for 3 different problems, one at sons house next door, I do hope I do not need you again too soon. Not because of your company but because its been a bad year with plumbing problems this year. Need a break.
James Badders
5 years ago
After being a customer for many years I have had my first bad experience. First I was given an estimate $50 less than I was charged. This was after quoting an exorbitant rate and a supposed repeat customer discount. Then the repair was not done properly. When the plumber returned to redo it, he dropped something on the tub, chipped the porcelain and then denied doing it. When I called the manager (twice) he never returned my calls. I don't know what has changed at Ernie's but it is not for the better.
Wynona Beucler
7 years ago
Terry R #568 Installed a 40 gallon water tank today for us. I know he went out of his way to do this today for us. We have a special needs boy that requires lots of care, and without hot water it was going to be a very difficult . He was professional and explained everything to me.We had to upgrade to code.Not every using the services before I was not sure how it would go. I was kept informed by the company as when they would arrive. Again my hat off to Terry for going out of the way to make this happen today. At present I am able to bath our special needs and take care of his needs,I will definitely use this company again.I am extremely pleased.
Michael Towns
5 years ago
I couldn't find my water shut off or my sewer c/o so I called Ernie's. I have used them once before and was satisfied with the job.Gabriel (591) and Gary (483) came out and found everything. The water valve was too corroded to be of any use so I got them to replace the valve. They raised it up and installed a new ball valve to where it is easy access. The price (all plumbers are pricey everywhere) was fair and the job was very professionally done. Both Gary and Gabriel were extremely polite, knowledgeable and very expedient in the task at hand. I am completely satisfied and will always use Ernie's from now on.
Priscilla Raibon
4 years ago
These guys are the BEST had them fix my Garbage disposal one was named CARL cant remember the other guys name they are very professional and polite will be calling again if i need a plumber.
Cherry Hudson
4 years ago
David Meyer did an excellent professional job of getting our stopped up shower drain cleaned out, and replacing our worn out bathroom faucet.
Chris B. Hardy
2 years ago
Osvaldo Avina did a great job and was very professional and easy to work with. This was his second time out for us and we will call for his services for future needs.
I needed plumbing work done at my resident, Terry R #603 did excellent work. I intend to use Ernie's plumbing for future home plumbing services.
Excellent Service and I highly recommend. I live in Highland Village and a pipe in my wall busted. The busted pipe sprayed all night within the wall and flooded my carpet, sheet rock and baseboards. I had to shut the water main off so we were without water this morning. I called Ernie's plumbing and since we were without water, they scheduled me right away. Ernie's dispatch called me 45 minutes before the plumber arrived to advise me that the plumber was on their way. Brice Cole was the plumber who was assigned to me and he came out and resolved the the problem within an hour. Brice replaced the bad pipe with hard thick commercial grade copper verses using cheap plastic piping that most plumbers use these days. He was professional and conducted a knowledge transfer. I contemplated doing it myself and I am glad that I let these guys fix my leak. My wife was able to take a hot shower this morning and that is a good thing. (Happy wife, Happy life!). I have used Ernie's before and received the same excellent service in the past. I am so pleased with their emergency work that I will be using Brice/Ernie's plumbing to install my electric tankless water heater in the near future.
Dorothy Blalock
6 years ago
Your technician Gabriel (#585) was timely as promised. He immediately introduced himself before entering. I informed him of my plumbing issues, he immediately looked at my plumbing concerns; determined the problem, then advised me on my options. My plumbing problems was resolved. I have used Ernie plumbing in the past and as with passed services, this service was first rate. I will recommend Ernie Plumbing to my friends/anyone without hesitation. Thank you employee # 585.
Walter Harrison
2 years ago
My appointment was schedule for 10am -2pm today. I call at 10:29am to verify appointment time. Lady verified the time was correct & said I was the next on the schedule. 1:03pm same lady call & said service man was running behind. 1:42pm same lady call & said service man would be there in 20 or 30 minutes.I call back at 2:26pm and the same lady answer and stated no one was home when the service man came. That is a total lie, I can see everyone who stop at my home & front door with my camera view . Thanks for no service.!!!
Franklyne Cox
3 years ago
A FREE ESTIMATE is NOT stepping in the door and demanding $375.00 to look for a leak and then give an estimate on what it costs to make repairs. A FREE ESTIMATE IS find the leak and give an estimate for what it is going to cost for the repairs. So that's how we got treated after getting a call at.7:19 am and told the tech would be here in less than an hour. Arrival time turned out to be 9:30 am. If you advertise FREE ESTIMATES the provide a FREE ESTIMATE.
After calling a dozen plumbers about a broken drain pipe, glad I found Ernie's. Same day repair, quickly done. Super nice technician. Professional, explained the job clearly, and gave helpful suggestions. Pleased with the entire experience, including cost. 👍
Very dishonest people. I do not recommend them at all.They will tell you. Truck charge and inspection is free and once estimate is given is when you do have to pay. What they did not tell me is that if they go up on a ladder they will then charge you $200Very dishonest people and technician as if that is the catch for this company
I've used Ernie's Plumbing in the past and was very pleased but NOT THIS TIME. I had a tech come out on 6/28/2016 and charged me $1600.00 for service that I feel was not worth it but felt helpless if I didn't pay. The tech refused to complete the job we wanted done unless we agreed to an estimate of roughly $14,000.00 which the tech is claiming that we have twenty five feet of bad cast iron piping underneath the slap running from the garage to the kitchen.(The house is 57 years old). The tech told me and my wife that low spots in the pipe where the camera is underwater is deemed unacceptable even though we can see clean clear water running through the pipes with no leaks whatsoever while using the camera. Now what Ernie did not know is that we had two different plumbing companies come over prior, to scope the pipes for leaks and damages and neither of the two other Plumbing companies have found problems with the pipes other than a broken drip pan for the washer machine from underneath the slap. (And we only called Ernie to fix this because of the great service we had in the past). All we wanted to have repaired was a new drip pan for the washer but again the tech refuse to complete the job unless we agreed to the $14,000.00 estimate. I did talk to another Plumber from a different company and was told differently. Such as an estimate like that is to have the entire home done not twenty five feet of pipe. Also, something else that was recommend by Ernie's tech is: (if we agreed to the estimate, is to have jetting done). The other Plumber from a different company said that if you do that to the cast iron pipe, it is guaranteed that the cast iron pipe will be ruined and will need to be replaced for sure. To Ernie and your staff if this is how you conduct business, if so then shame on you. I will be contacting you very soon.Follow up to your response:I'm sorry that you feel that my review is bogus and also I do not work for a plumbing company. I am or was one of your customers. And like I stated before, the service my wife and I have had in the past with your company was excellent, except on 6/28/2016. If you really care about customer service and want to get to the bottom of this, then take a look at the estimates that were written on 6/28/2016 in Bedford, TX. Then explain to me why I would need to pay $14,000.00 for drain pipe to be replaced. Especially when there are no leaks in the pipe.The bottom line is that your plumber refused to complete the repairs unless my wife and I agreed to the $14,000.00 estimate.
Adam Whitten
6 months ago
I am very impressed and pleased with the service provided by Scott R this morning. He arrived on time, was very professional, and took time to explain the problem and offer a helpful solution. I will definitely recommend this company to others. Thank you, Scott, and Ernie's Plumbing.
Mattie Galloway
2 years ago
The front desk clerk was so nice and was able to get me into a cancellation spot last minute. I got same day service within the hour. Craig came out and was so nice and professional. He worked quickly and got our water back on same day. Fantastic service. I will use them again for future services.
I HAD A HOT WATER LEAK UNDER MY FOUNDATION. MY WIFE GOT ON ANGIE'S LIST AND WE DECIDED TO CALL ERNIE'S PLUMBING FIRST. WHAT A GREAT MOVE ON OUR PART. CARL (EMPLOYEE #604) CAME OUT TO GIVE US A FREE ESTIMATE. HE WAS VERY PROFESSIONAL AND KNEW EXACTLY WHAT WAS NEEDED TO FIX OUR PROBLEM. I GOT A SECOND OPINION FROM ANOTHER COMPANY FOR $39. BIG MISTAKE ON MY PART. THEY WERE MUCH HIGHER ON THEIR ESTIMATE AND MADE ME FEEL VERY UNEASY WITH THEIR WHOLE PROCESS. YOUR EMPLOYEE CARL MADE ME FEEL LIKE HE KNEW WHAT TO DO AND EXPLAINED IN DETAIL THE WHOLE PROCESS. TODAY CARL CAME TO MAKE THE PLUMBING REPAIRS. WHAT A GREAT YOUNG MAN HE IS. I WAS BLOWN AWAY BY HIS SKILL AND PROFESSIONALISM. GREAT JOB BY CARL. IF I WERE STILL IN THE WORK FORCE, I WOULD TRY MY BEST TO HIRE HIM. IF HE IS A EXAMPLE OF THE REST OF YOUR WORK FORCE, WOW, WHAT A COMPANY. IF AND WHEN I OR ANY OF MY FRIENDS HAVE A PLUMBING ISSUE, CARL WILL BE REQUESTED.
Very professional and thorough evaluation of the plumbing problem. Leaking drain pipe in the wall. Carl showed tthe problem to me and explained the fix. Carl was very personable and even put up with my dogs. Would request his services again if the need arises.
Ramona Collingsworth
5 years ago
All I can say is WOW!! For a Saturday, I was amazed that it was only 1.5 hours from my phone call for service until David completed replacing our hose bibb. I also received a follow-up call asking if the service was to my satisfaction. Truly a great plumbing company! Thank you David.
I called with an overflowing toilet on Labor Day, they came out next day they used an auger to remove tree stump roots, reset the toilet that was leaking from base and ran a camera down line. Did a great job, Fred and Quintin took their time and seemed to do a great job. The bill was not inexpensive and the only thing I was not happy with was to reset the toilet cost $225, this maybe took 10 minutes but if we said it took 15 minutes that would mean a rate of $900 dollars an hour. I would have set it myself but wanted to make sure when they left everything was working smoothly and it was. I would call them again, except I would set the toilet.
Carl solved our laundry room foundation leak in timely manner. He double checked each project he encountered. He gave a suggestion which I followed, having the kitchen connection fixed on the same day. While cleaning up under the kitchen sink a tiny leak from the dishwasher was detected and he fixed this also.
The company was very diligent in getting to us, offering to schedule for earlier times as appointments fell through. Once the plumber Michael got here he was very friendly and knowledgeable. He was able to give me my options almost immediately and once I signed off on the papers he fixed it very quickly and walked me through all the things he had done. Michael was very personable and efficient and I would definitely recommend asking for him if you give them a call.
Marvin Tarrance
7 months ago
your web page has a request for services button (also referenced by your after hours voice message) but will not allow me to enter any request for services
cynthia gma simonton
4 years ago
David Meyer was professional, neat, fast and gave us advice to keep everything working at peak performance. We will definitely use Ernies again, and will request David by name.
Wendy Samuels
7 years ago
This rating is for the website and feedback mechanism. The plumbers are great. However, I called to get an estimate on replacing a toilet. Simple, standard thing, just want a ballpark. They can't do that over the phone. There's no way to get an estimate without me taking time off work and them sending someone to my house, not even a ballpark estimate. And, there's no place on the website to provide feedback other than here. I'd prefer to have a way to just provide feedback, but the person I talked to couldn't help me and there's no other way. I've used Ernie's for years, but having a policy that I have to take time off work to get an idea what something is going to cost doesn't make sense to me and shows me that the company does not value my time. So I'm calling someone else. Sorry Ernie's, you just lost me.
Great experience and excellent customer service! Thank you so much!
My name is Dan Blume and called your business this morning with a problem under our kitchen sink. The person that answered the phone was very friendly and got us a tech that could come between 1 and 5 pm. Terry was the tech and came well within the window as promised. He explained everything that he was going to do and gave us the estimated price. He repaired our problem, cleaned our drains and made sure several times that there we no leaks. Terry was very professional and explained what he did and how we could prevent some of our blockage problems in the future. He also explained the warranty on the work and made sure we were happy with the job. This is the second time we have used Ernie's and will continue to do so in the future. You should be very proud of your staff because they are the reason were are repeat customers. Thank you, Dan Blume
Thank you Carl! You did a great job repairing the water leak in my front yard. You arrived when scheduled and even gave a call before you got to my home!
Elizabeth Ward
2 years ago
Carl came out less than an hour after my call and was great about explaining to me what he was doing and what the most likely source of the problem was. Professional and quick
Tammy Herrmann
5 years ago
I contacted Ernie's Plumbing to replace a leaking outdoor spigot which we had tried to repair ourselves but were unable to locate the correct part. The plumber arrived the same day and he was able to get it completed in only a few minutes, but I feel the quote for the job was high ($335) considering we had already done the majority of the labor ourselves prior to his arrival. We had turned off the water from the main line, cut the access hole, removed the cement around the spigot and removed the support board so the old spigot could be removed and even provided the new support board for installation. Unfortunately I was not available to review the quote and left it in the hands of my spouse to decide whether or not to complete the repair and, although he was given the option to cap the line for only $135, he approved the replacement before I could do anything to delay or stop it. I will accept my responsibility for his decision, but I still believe the quote should have been adjusted due to the amount of time and labor we saved him by doing most of it ourselves.
Very good company, with knowledgeable techs,they fixed a busted water supply pipe.
Kay Schmuelgen
7 years ago
We have used Ernies for a few years and have always been very pleased with the services and the costs. Today Michael (410) was the plumber who responded to our call. This is not the first time he has done work for us. He has never been anything but professional, knowledgeable and friendly. Today was no exception. Regardless of the time a job takes Michael never complains and we are always very satisfied.
I'VE USED ERNIE'S ALMOST YEARLY SINCE 2014. THIS WEEK, THE FIRST GUYS THAT CAME OUT COULDN'T FIX THE PROBLEM& SUGGESTED EXPENSIVE FIX. SO I CALLED A SUPERVISOR & THEY SENT SOMEONE ELSE TODAY. HE WAS TERRY ,EMPLOYEE #568 & DID A GREAT JOB. NOT ONLY DOES EVERYTHING WORK, HE TOOK TIME TO EXPLAIN IT TO ME & WAS COURTEOUS & PROFESSIONAL. STILL A FAN OF ERNIE'S!
Chuck Schober
5 years ago
7 day a week service not available BAD
My kitchen had been backed up since September 1st. I called my regular plumber since Ernie's could not come out until the next day. The regular plumber is independent and I have used him for years. His wife answers the phone. Apparently something went wrong since it was a holiday weekend and he did not show up. A friend and I went to Home Depot and bought a 25 ft. manual snake, but it did not work, so we left the top off the kitchen cleanout for the weekend since I had company and it was imperative we use the sinks and the dishwasher. I had a medical appointment on the 5th, and called Ernie's after I got home. Your plumber Gary #483 got here today and was able to clear the drain with a 200 ft. electric snake. He was kind enough to run it through twice to make sure the clog was taken care of, and let me know I have a 90 day warranty. He was quick and the invoice shows he cleared the line to the main. I am very satisfied, you have a new customer, and I will ask for Gary in the future should the need arise.
Joseline Cedillos
6 years ago
We had Michael #410 come out because our outdoor faucets were leaking he fixed it and everything was fine. The days to follow we noticed that water was overflowing at the water meter (where he had turn the water off) so we called back. He had the biggest attitude when he came back. He didnt want to take responsibility and honestly we werent expecting him to say it was his fault, all we wanted him to do was to make sure that it wasnt anything he had done. Oh and by the way he said that he had to write us an estimate to look for the leak that the first 2 hours would be $400 and up, when it wasnt leaking prior to his visit! Never again with this company because they dont treat their customers right!It was under Karen Zinicola and he came today at around 2 o'clock!
Foster Lanham
4 years ago
hd all my toilets replaced may drain lines cleared and my hot water heater fixed. terry did a great job and was very neat
Raquel Pinkard
4 years ago
I had the pleasure of meeting with Matt and Carl. Their service was exceptional, Matt explained everything that he was going to do and what the fees would be. If I ever need plumbing services again I will definitely call for Ramone and Carl that's a inside joke Matt knows.
I had great experience today with Terry R (#568). We had some minor repairs completed. After they left, we ran into a problem (what we thought was a problem). We called them to come back and see if they could fix the problem, and we discovered the error was on my end. Terry was very professional and courteous and helped me understand and learn some basic plumbing facts (in the past my husband always handled these problems.) Thanks Terry and Ernie for your professional attitude and going the extra mile to keep a very satisfied customer.
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