Elite Air Conditioning and Plumbing

Dakota and Zack came out to locate a leak in my plumbing system after recent foundation work. They were very professional, friendly, and knowledgeable. They were able to locate the issue and will be coming back to repair the issue.Veronica was very friendly and informative when she called to confirm what Dakota and Zack told me. She quickly sent a link for payment and a quote for the repair service that I needed.Overall, the process was quick and efficient, which made everything easy. I would definitely recommend their services.

We've been using Elite for all of our air conditioning and HVAC needs ever since they were selected by our builder to install our back-house system. We were impressed by them and hired them to install 2 new miniskirts and a redesign of our central HVAC as part of a renovation of our main house. Since then they have maintained our system on a regular basis end we couldn't be happier with their service. They're very responsive, organized, communicative, reasonably priced, alwaus on time, and very knowledgeable. I especially love their text platform which makes communication super convenient.One of their technicians, Caelan, has done most of the work on the minisplits and is just a great guy. We've used other services in the past with mixed results but Elite is our one stop shop for anything HVAC related. Fully recommend.

I called Elite in the morning and they had 2 technicians out by early in the afternoon. Super responsive and easy to work with. Caelan and Landon were very professional, understanding and considerate that I worked from home and would need to be on some Zoom meetings while they worked, identified the issues quickly and thoroughly, and repaired them on the spot. They then gladly talked me through and showed me everything they had done and why. They finished very quickly and had sent me a bill via text and email that I could pay from my phone before even leaving my place. Much easier process than anyone else I’ve ever used and the price was very reasonable. The most professional home repair or installation people I’ve ever worked with. Really appreciated their work.

Great Job, Very responsive. They showed up when they say they would. Same Tech every time. Very knowledgeable. We had several other companies look at the issue only Jeff found the problem and corrected it. They return phone calls in a timely manor and will keep you update on the process. We needed to order equipment and Aubrey was excellent in tracking the equipment and updating me. As soon as the equipment came in we the tech was scheduled to come out to install. The amount quoted was the amount billed, they did not ad on a bunch of unexpected costs. I would recommend and use Elite services again.

This is the second time we have used Elite air conditioning and plumbing. They are always responsive, courteous, and professional. Caelan was the technician that came back to our home on both occasions. He is very knowledgeable, quickly diagnosed the issue. The part needed to prepare our air conditioner, was on the truck and he had us up and running within one hour of arrival. I would recommend elite air conditioning and plumbing to anyone!

Completely satisfied with after hours repair of our Carrier heating system. Dispatch promptly got us in touch with the on call technician. Leonard came out and had the problem resolved before the house even started to feel chilly. He was personable, professional, efficient and tidy! Thanks for being there for us, Elite!

Our Mitsubishi split air conditioner coil had a leak and Elite was able to work with Mitsubishi to get the coil covered under warranty. The cost was about 15% less than a competing company and they were able to do the work while I wasn't able to be home. The team was communicative throughout and we're back up and running!The only constructive feedback I'd share is a better ability to get information from the main office. I had wanted more information on how warranty coverage worked since I was under a tight timeline and the expense could be high, however I was told I had to wait until the tech came on site. I sent another email to the President of the company as they encouraged customers to do via a customer service email but never heard back. Ultimately the tech came on site and I got what I needed but thought it was strange I couldn't get more info ahead of time.

It is my first time using the service from Elite AC and plumbing. My AC at home is about 17+ years old. So I ordered a maintenance for the system, twice per year (AC and furnace).The technician, Caelan, is on time and patient. He examined the functions of my furnace and explained why to do the check. He also helped to replace the air filters before his leave.So far I am happy with the service.

Preston and Eros were great. They were kind, respectful, very communicative about what was happening, and they got the job done well in a timely manner.Elite took care of everything having to do with the builder's warranty without me ever having to even see the bill. But I will definitely be calling Elite back for even regular maintenance since I really appreciate their service and how fast they were able to take care of me (they were able to come out within a few hours to come check it out and installed a temporary solution, and the next business day they came out to permanently fix the issue)Thank you for the great service!

I’ve used Elite Air Conditioning and Plumbing twice now and have been very satisfied with it all. Staff have been responsive, kind, professional and easy to work with. Antonio did a great job assisting me and explained everything clearly. Thanks!

Antonio and Calen came to our rescue this past weekend over Christmas as our furnace went out. Consistent follow up, working through holiday hours with the parts house, they were able to get our heat back on and family warm. A big shout out to these two guys on their professionalism and dedication!

Caelan is my service person from Elite and he’s really great. Professional, informative, always answers any questions I have. He has never left a mess behind when changing dirty filters. The entire team has always been responsive. That’s why I use them for my annual preventative maintenance and I always refer them to anyone asking for HVAC companies. My home is only a few years old and they also did the original installation. Very happy with them.

Our HVAC serviceman (and who installed the system 25 years ago) retired. Caelan was sent when our compressor stopped. The fix was fairly simple but it was obvious he knowledgeable and efficient. We hope he is available for the next 25 years. I have used chain type service companies in emergencies, but this service call was much better.

Elite is our go to for all things HVAC. They installed all new ducts and vents when we remodeled out house, and we use them for preventative maintenance and repairs also. We recently needed a fan repair and they checked the warranty, got it done, and did a great job. Our account tech is awesome, knowledgeable, efficient and overall a great guy to work with.

Alex Came Into Our Home And quickly diagnosed our problem and fixed our a/c issue. Showed up within 24 hours to get us cool again. Very professional, very respectful. Highly recommend this company and Alex. Thank you.

Dispatch was responsive and was able to schedule me within a couple of days and the service was excellent. Antonio was on time, explained everything as he worked on my issue, and was super friendly.I will be using Elite again and when I do, I'll ask for Antonio.Very satisfied customer.

I can't say enough positives about working with Leonard and his team at Elite. Calvin and Preston were professional, pleasant and very respectful during the installation of my entire new AC System. I would definitely recommend Elite to anyone needing HVAC repair or replacement!!

We've had a number of small issues and questions about our existing HVAC system that have added up after living in our house for about 2 years, so we called Elite to have someone help us address them. They were quick to respond and get us scheduled for a consult. Caelan their service tech was extremely nice, patient and thoughtful - listening to all of our concerns and helping us address them. Our main issue was a major difference in heating/cooling between our upstairs and downstairs. He was able to identify and balance our system in no time. He helped point out and quickly fix a number of other small potential issues with how our system was installed and gave us a lot of useful information about our system and how it works.I would highly recommend!

My appointment was set for 12p-4p, no one showed up. I reached out at 6:24pm, I figured maybe they were running super late. Elite tried to reschedule but only after I’d reached out. A simple call/text would’ve been sufficient instead of having me wait around. I scheduled with another company.

We appreciate Elite's installation and maintenance efforts to keep our units running. Caelan did a great job serving our units today.

Aubrey and J are considerate and professional to deal with when scheduling and requesting repairs or preventative maintenance. I recently needed some emergency assistance and J made it happen. Thank you, Aubrey and J!

Professional and Friendly Service, Quality and AffordableI contacted Elite Air to replace another company. The difference was immediate, the technician was very nice and thorough in mapping our commercial system for maintenance contract. This way I do not have to guide every new technician.We needed our 10 ton RTU replaced, Elite gave us a timely and affordable quite. we contracted the job and it was done quickly and withprofessional service.Gary and Preston are friendly, professional and helpful.I am happy to use and review Elite Air--- Frank

Have been using Elite for HVAC for almost years now and they are the only hvac company I will trust to use. Always professional, helpful, and clean, both in the construction and residential side.

AUBREY & J ARE AMAZING THEY REALLY DO THEIR BEST TO ASSIST US IN OUR TIMES OF MAINTENANCE EMERGENCIES and also making sure we are all set to go for our planned maintenances throughout the year! They are the bomb!!!!!

We signed up with Elites maintenance program. Anthony was the repairman that helped us out to fix a couple minor issues. He was extremely helpful and really efficient his time. He recommended some further maintenance at a very reasonable cost. I really appreciate all his help. We are very happy with the maintenance plan, would recommend Elite and would like to work with him again.

2 years after install, I have only a few complaints:1) Emails quoted me for a 3-ton system, but then the quote I signed had a bait-and-switch to a 2.5-ton system.2) Additionally, my quote included an expensive repair line for duct work modifications, which did not seem to happen. (The proper strapping and routing of ducts was already to be included with the HVAC installation. But there were no extensions / additions of ducts to my knowledge because they all look like the same ole dusty ducts, just strapped up off the ground. Maybe I'm mistaken here, but either way, the hot room I mentioned during consultation is still hotter than the other rooms.)Unfortunately I realized this swap and non-work many, many months after installation and didn't bother bringing it up with management since my online signature is on the 2.5-ton contract and because I don't even know where to begin with requesting reimbursement for the duct work because it was bundled with insulation. Just leaves a bad taste in my mouth, but from what I understand, the salesperson I originally worked with is no longer with the company.3) Although technicians have seemed unhurried in answering my questions, maybe not all are great at critical thinking around my thermostat's inaccurate temperature displays. *** I have been told that the thermostat absolutely cannot be wrong in temperature readings (nevermind that it is an electronic device dependent on correct circuitry and a slew of variables other than its location). *** I've also been told that there is no way to calibrate the display temperature to match my thermometers (which turned out to be inaccurate; there is indeed a setting that the homeowner can adjust). *** The inaccurate temperature readings have nothing to do with the Overcool feature, but I was served a lesson on the latter anyway. It's all a little frustrating for this engineer, to say the least. If I'm to be generous, perhaps they all just wanted to mark their jobs done and couldn't be bothered to think beyond the scope of the specific task at hand (the coil change, the sealing). *** The only reasonable suggestion was that the readings are expected to be +/- 3 degrees from true temperatures. (!) (This is not the case with my other thermostat, which is always within 1 degree. I wouldn't think it would be the case with this thermostat either, but that's what the company rep said.) Also, technicians might forget to follow-up even if they say they will. Tip: Easiest to call the office to get on the list for a callback / scheduled visit.So why the 5-star review?I have called Elite several times this past year to check the pressure (which was low, so refrigerant was added), check the pressure again (which was low again, resulting in replacing the evaporator coil due to a refrigerant leak), and seal up air leakage on the indoor unit. I could have avoided all these calls if (1) the coil hadn't been faulty upon installation and if (2) technicians had been more thorough to begin with, eg considered diagnosing WHY the refrigerant was low at the time (I was told that perhaps it had never been the correct amount when installed), sealing everything properly after replacing the coil.That said, the customer service end of the company is done well.- Responsive office / call center.- Elite has honored their 2-year labor warranty right up until the end of the 24th month without issue. Though now I'm scared of future costs if something like my evap coil is once again discovered to be leaking, and it takes more than one technician / trip to get to the proper diagnosis and solution.I do believe that Elite has the right intentions and a respectable approach to business from an operations standpoint. They can't totally oversee the conversations had between technicians and clients, unfortunately. I don't regret recommending them to my friends. (Hopefully no more broken parts are discovered.) Just gotta read the fine print on your quote, pay attention to what work you are / are not getting sooner than later, and do a bit of your own homework!

I recently had the pleasure of meeting Antonio from Elite A/C & Plumbing. As a whole, I was extremely impressed. He was on time, courteous, honest, professional, and most important, extremely knowledgeable!! Not only did he do a fantastic job of diagnosing our unit, he took the time to explain everything to me in a manner I could understand, which i really appreciated. I feel like i made the right decision by calling Elite A/C and was fortunate enough to have Antonio as our technician. If you're in need of A/C service or repair, you should definitely give Elite a call and ask for Antonio. You won't be disappointed!! James R.

We couldn’t be happier with the work that Leonard did at our home yesterday. He went above and beyond by taking the time to not only service our units but he explained what we should do moving forward to maintain our systems. And all with a huge smile on his face! We will definitely reach out to Elite again in the future and request Leonard!!

I cannot possibly say enough good things about these guys. I was changing out my smart thermostat, and my system quit working. I couldn't figure out for the life of me what was going on, and because I had no thermostat to connect to my HVAC unit, my house had no AC in the hot central Texas summer. I called a bunch of places, and many of them were booked two to three weeks out. These guys on the other hand, had someone available the next day, and their prices were far more reasonable than everyone else. When the day came, Antonio (the repair man) gave me a call and said that he had a couple cancellations and he was available right away. I happened to be at home, so I said he could come directly over. He showed up, smiled, was very professional, and showed me exactly what was wrong with my AC unit. He did something in 15 minutes that I couldn't figure out how to fix over the course of 6 hours, and not only that, but he also showed me some things I really needed to know about my house.Antonio also charged me a lower amount than I was quoted at, because my job was such a simple fix. Everything I experienced, the professionalism, the honesty, the friendliness, the fairness in price and the promptness showed me that these guys are definitely worth going to again. I highly recommend them!

After years of repairing an old system thru a terrible home warranty, I reached out to Elite. And I wish I had done that years ago! Elite is not your typical AC company... they are honest, professional, solution focused, very communicative, and super easy to work with.The whole team that I worked with thru the process from diagnosis to design to install - were awesome. They were all extremely professional but also really nice people.I highly recommend Elite for any AC needs.

I couldn’t be happier with Elite. They installed two Mitsubishi Mini Splits for me a couple years ago and do an amazing job. I had a tech out today as we were having an issue with our drain line (not their fault obviously) and the tech recognized the issue and fixed it very quickly. He was clean, efficient and friendly. I highly recommend Elite!

Antonio was super helpful tonight. He was professional and knowledgeable, and figured out how to fix my control panel through targeted trouble shooting. I would recommend him!

Gary and Antonio were so professional and helpful, and truly great to work with. They found and addressed our issues quickly. Worked with Caeleb in the past and he was great, as well. Highly recommend!

For our renovation, we had a new HVAC system was installed by Elite Air-conditioning. Therefore, we were happy to learn that they provide preventative maintenance to help keep our investment in tip-too shape. From scheduling to appointments, the service is consistently great. Caelen, our technician was on-time, professional and provided helpful tips to help improve on-going performance of our system. We highly recommend the Elite team!

My AC went down in the middle of July in Austin, everyone's worst nightmare. I had used Elite for plumbing services before, so I knew every experience, from the initial phone call until the technician left would be top notch service.Antonio did a great job of identifying the issue and getting me back up and running quickly. Cold showers under cold air never felt so good! Great work, great service, and it wasn't as outrageously expensive as I had feared it would be.

I contacted them Saturday morning and got the help I needed a few hours later. I would definitely use them again. They explained the problem and fixed it in a timely manner.

They got here 3 hours after calling and were super nice the whole way through. They installed google nest and helped me through everything. 10/10 recommend

Had an intermittent problem with my A/C cutting on and off. Contacted Elite and they were able to schedule me promptly. Didn't want to be without an A/C at this time of year. The technician, Caelan, was great to work with. Very professional and quickly solved the problem. I'll definitely use Elite again.

I entered an online repair request at 10pm. I received a call back at 8:00 am the next morning and Elite scheduled a tech to come out that afternoon. The tech was very friendly and answered my many questions and had our AC up and running in 30 minutes. This is consistent with many great experiences with Elite over the years

Elite installed and maintains the mini-split system in our home. The installation was done well, and the Elite team has been great with regard to maintenance and upkeep.

Elite AC was great for our HVAC maintenance needs. Quick scheduling, excellent price, all around good experience. Technician Caelan was friendly, professional, and extremely knowledgeable. Will definitely reach out to Elite again in the future.

Fast and prompt scheduling to address a leaky shutoff valve. Justin was a pleasure to work with, super efficient and prompt, a great communicator and he took time to answer my questions about the work, and even answered a few first-time homeowner plumbing questions I had unrelated to the valve repair. Elite will definitely be my go-to from here on out.

We’ve been dealing with A/C issues for that past 2 months and have had several companies come in to attempt to fix the issue with no success until Antonio from Elite A/C and plumbing came to the rescue. Antonio was professional and transparent with what the issue was and what he was going to do to fix it. He was quick, efficient and most importantly SUCCESSFUL with the repair. We’re extremely satisfied customers and definitely recommend Elite A/C. Seriously A+ work!

Great customer service. Andrea helped us with scheduling service check right away. Turns out AC evap coil needed a replacement. Unit was in warranty and Antonio was super quick to respond to us and found us a new evap unit. He swapped it out and the A/C is functional again. Antonio really put in all the effort to make sure the repair / install was done timely and efficienctly. He was always on time and communicated really well via text / call for heads-up / anything else. Highly recommend Elite!

AC went out last weekend and out of the 5 AC repair companies I called Elite Air was the only one that got back to me same day.The next morning Antonio arrived and was able to quickly diagnose and repair the issue.He was super knowledgeable, provided helpful guidance on how we can reduce our cooling bill, and even helped fix an airflow issue in one of our guest bathrooms - free of charge.

We chose Elite to replace our HVAC system. We had bids from other companies, two of which carried the American Standard product and two others that carried a different brand. We felt Elite was the all around best fit for us.

Quick response, the AC tech was very professional, he even made it back to install a brand new thermostat after he came already to do 1st service, he made our weekend, we have AC running again!

Preston and his team helped me with a new heat pump today. They went above and beyond to do a thorough job, ensure I understood how the new system worked, and thoroughly clean up the job site. They were professional, prompt, worked hard, and did a great job! Thanks Elite!!

Technician was very proficient. Company had Trane parts in stock. Fixed same day.

Chris F came out a few months ago while we were gathering quotes to replace our entire system. (We were looking at a few months out) He was by far the most professional and most thorough company, also had the best pricing. We had an emergency where our furnace stopped and he was able to get everything set up to do the full replacement in less than a week. Absolutely incredible customer service from him, the installation crew and everyone else I had contact with at Elite. Highly recommended them. I couldn't be happier with the service and the work they did. Also, installation day was super easy. We had Marcus and his crew working with us and they were very polite, professional and got things done quicker than the estimated time.

Been using Elite for 2+ years. Reliable, professional and friendly/responsive staff.

On one of the hottest days of the year our AC went out. I called several places till I finally called them and they sent Antonio our right away. He tried several things to make sure we kept the price down and was very friendly and professional. I would recommend Elite to anyone in need of quality AC repair.

Excellent service and installation. They were SUPER fast and very professional. My partner and I have a very weird house and they were able to find a heating and cooling solution that worked perfectly for us by moving our existing mini split and adding a second one. They knew exactly what to do and worked with us every step of the way. They are definitely worth every penny!

We’ve used Elite for several years and have been very pleased with their level of service and professionalism. Caelen was exceptionally good. He was efficient in handling some repair work we needed and very helpful getting us set up with a new Nest thermostat.

Best communication I've had with an AC company. They called ahead of time when they were on the way. They were willing to negotiate on pricing for a few things which is always nice. Caelan was my technician and he was great to work with; professional and did a little extra work that he saw was needed at no additional cost.

I can't say enough good things about Elite Air Conditioning and Plumbing. They are professional, helpful, and knowledgeable.I especially want to thank Caelan for his help! We had had issues with our A/C for a while, and it was a puzzle other companies tried to figure out. Caelan came in, did a thorough investigation and found the root of the problem. His expertise and professionalism is amazing and we plan on asking for him by name if we need any assistance in the future!

Antonio with Elite AC was awesome. He was communicative and efficient and we are very happy with the service!

Called Elite because of a plumbing (water heater) issue we were having and Justin was out within the hour and fixed the issue. Super professional and answered all of my questions. Would definitely recommend using them.

Elite AC did the installation of my new construction home and when I needed my minisplit serviced/cleaned they came out the same day. The Tech was on-time + friendly + charged me a fair amount for the cleaning. 5 star service!!!!

We made an emergency call on a holiday weekend when our compressor unit stopped functioning properly. Chris with Elite responded to our initial call very quickly. He was timely, professional, and communicated well with us through the whole process from scheduling our appointment, to expected arrival time, and all the steps of the repair process. I was dreading having to literally wait and sweat it out until someone could work us into their schedule. Much to my surprise and delight, within 4 hours of our initial call, our unit was repaired and blowing cold again.Chris explained our problem and gave us options as well as some advice on what to look for when we eventually need to replace. We had responsive professional service, fair pricing, and candid advice about what to expect going forward. We definitely made the right call. Thanks to Elite and Chris for making this such a smooth, efficient process and getting us back to being comfortable on a hot summer holiday weekend.

Antonio was awesome and was able to make it out when our unit stopped working - he was informative, didn’t try to upsell (not the same experience with other companies). Will absolutely use elite when we need to replace our whole system.

I highly recommend Elite Heating and Air. They are locally based and offer quality service. The office staff was nice and answered all of my questions. We were able to schedule an appointment within a week. The tech was great. He called and asked if we were ready for him to come. He then let us know when he would arrive. The tech showed up when he said he would which is important! The tech also wore a mask, which we appreciated! He explained what he was going to do, then what he did do and how things looked. I loved that he wasn’t bothered by our barking dog and pet him too!! My favorite thing about Elite is that they sent us a checklist after the service. It explained what was done and the results of each thing. Our Facebook neighborhood page is always looking for recommendations. I will tell my neighbors how great Elite is!

We had a great experience with Elite! They were the first company to respond, diagnosed the issue, gave us a reasonable price, and did maintenance on our AC to optimize performance. Joe was really professional, called ahead to confirm his ETA, and just generally took great care of us!

Antonio and his partner were very informative and helpful with our ac issue. They were punctual and the pricing is reasonable and very fair considering the work performed. Thank you!

We live in a new construction home that has not been without its issues, but Elite AC has consistently shown up and solved all of our AC problems very promptly and thoroughly.Special shout out to Caelan who has always been prompt, communicative, and effective every time he's been sent out to our house. He always fixes the issues and explains them well so that we understand what happened, why it caused the problem it did, and how he fixed it.

Chris was professional, knowledgeable, and communicated effectively throughout his work and delivered a resolution in an efficient and satisfactory manner.Joe provided services to us on 12/5 and 12/7 to fix a short in our upstairs thermostat. On Sunday, when we required emergency services, he quickly assessed the situation and provided a fix to temporarily get everything back online and make our home comfortable. He thoroughly explained the issue and what a permanent fix looked like and what was required. He was able to return Tuesday with all needed parts to fully remedy the issue, and it was very affordable. Very much appreciate Joe and the Elite Air Team.

Every tech we’ve had from Elite does a great job servicing our units and today was no exception. Rory was very thorough and professional doing our routine AC/Heat check. Happy to use such a great company!

What a great experience! On time, courteous and very knowledgeable. Identified the issue right away and had it repaired in no time. Our tech also did some peripheral maintenance work at no charge. I highly recommend using Elite

James came out to fix my water heater and a leaky faucet within an hour of me calling Elite. He was very professional and did an amazing and fast repair

They were super effective and provided me with several options for our broken water heater including repair, replacement, and upgrade. They treated me like a person, explained all the details, and quickly and professionally executed on what I decided to do. We worked with them for our AC in the past as well and they're consistently great!Edit: wanted to say I've now used these folks for several plumbing and AC services. They're by far my favorite contractor in town. Always honest, nice, and ask a fair price. 10/10 would recommend. Hope they start doing electrical work soon.

Would recommend Elite Air to anyone having AC trouble. Quick, responsive, knowledgeable, and patient for someone who asks a lot of questions like me.
Fixed our AC quickly and gave me some tips on how to prevent issues in the future.

Preston and Eros my service team were very professional and very cautious with my furniture and floor. They cleaned up everything before leaving. Highly recommend them and Elite AC and Plumbing.

Unfortunately we had a bad experience with this company. We had a maintenance subscription and they supposed to come in October, they did not. Then we call them because we felt that sometime was wrong with the AC, they came and told us that we have to change the WHOLE SYSTEM of AC, we ask for written diagnostic to see what was wrong and they did not provide it, instead they sent a seller to quote the new air system. We search for a second opinion and the AC was fine, but some circuit in the heater was burn, and the other technician managed to fix it for less than 500$. We have AC but no thanks to them?

Very professional. Prompt and respectful.
Caelan was awesome!!

My first experience with Elite was outstanding! The team responded quickly and the tech arrived same day. As a former trade worker, I'm very impressed with Elite and would highly recommend.

When I first moved into my house, the HVAC system was somewhat of a mess. When the heat ran, my house would get dry to the point that my skin and eyes hurt and that the tuning pegs on my viola wouldn't even hold in place. The air conditioning was less harsh, but smelled kinda nasty. On top of that, my two story house without zoning had crazy temperature differentials between the two floors. You could be freezing downstairs while upstairs was a sauna.I had Rich from Elite come over after seeing good reviews here on Google, and he was able to quickly identify the shortcomings of my current system. For one, the furnace was way oversized, causing the extreme drying issue. The AC itself was actually sized correctly. The ductwork in the attic was less than ideal as well, though functional. The ductwork downstairs had been pretty battered in one section due to pests in this house's past. Rich was also even able to explain why the master closet didn't have a vent, even though it clearly needed it. (Extreme temperature differentials) It seems the original system designer just lumped it in with the bathroom and called it a day.The last HVAC system seems to have been installed in 2017, so I kind of felt bad replacing it being so new, but at the same time I did need a system that works well, and I did want to swtich to a reversible heat pump rather than rely on gas.Rich ran heat load calculations based on measurements for the house and took into account my specific use of the house. Going so far as asking about heat generated be electronic equipment I have in my work room. Ultimately, he came up with a plan that I was happy with.One thing to note is pricing. Rich was very up front about the fact that Elite is on the expensive side, and that is certainly true. Their justification is quality, and that seems to hold in my experience. But, for example, they installed a bathroom ventillation fan for $650. The price for said fain, a Broan A80, is $60. So that's a hefty markup for profit margin and labor. And that doesn't include wiring it up, as they are not licensed electricians, so they won't touch that. (Understandably) Had I realized that latter part, I probably wouldn't have had them do that, as my main justification for the cost was my own laziness. This really is my only real gripe, and I have requested more transparency on this in the future.The installation was done by Tyler and Preston with who I think was their supervisor, Gary, stopping in to help a few times. These guys were awesome! So, my cousin actually also had her HVAC done elsewhere in the country on the same day, and it sounds like one of their installers had a tendency to fall asleep on the job. By contrast, Tyler and Preston showed a ton of enthusiasm for their work. It was clear to me that these guys are total HVAC nerds, very passionate about their work! Not only that but they were very hard workers. So, my old system had been glued shut by its installer and the air conditioning lines run in front of very important to access panels. By contrast, these two noticed that their condensate drain pipe job was making it a little hard to change the air filter, so they straight up redid it! And this attention to detail was not limited to that. Preston seemed to be quite proud of his wiring job for the zone controller, and indeed it looks super clean! When Tyler was installing the vent covers, he was measuring to fractions of an inch to make sure they were perfectly parallel to the wall. Their last day on the job ran pretty long. These two stayed late to make sure my system was up and running before they left. And even as they were tired and I'm sure just wanted to go home, they made sure to get everything done right and even clean up thoroughly afterwards.Overall, I'm very happy with the job Elite did, and I look forward to many years of comfort thanks to them. While on the pricey side, I think their justification of quality is definitely very real. And I'd definitely be able to recommend them to anyone in the area who might need their services.

I always use Elite Plumbing. In last 4 years saved money and worry!! Today they installed new tub/ shower in 4 hours. Very knowledgeable, experts in their field. Courteous, never misleading. Very honest. Always call them!!

Fantastic service, great knowledge and help. Will definitely their services use again

Totally happy with the prompt and skillful services of Elite's technicians. Antonio was especially knowledgeable and helpful getting my system back up and running. Thanks for a great experience!!

Caelen came, listened to my story, then inspected the equipment. He thoughtfully assessed and reported and recommended. Then he installed a new RemeHalo U/V & Ionizing air purifier system. He basically had to fix a previous botched air purifier system (installed by another service company). He pointed out the good and bad of the botched job. It was clear that his motivation was to do a good job, the right job based on what I wanted. I TRUST Caelen and plan to use him for all future HVAC needs. JMc

Caelan did a great job, was knowledgeable and clearly discussed the work he was performing.

Elite quickly responded to our request for a plumbing repair during a very busy time. Their team was professional throughout the process- worked quickly, priced competitively, and provided high quality professional repair.

Their service technician Caelan was very professional. He reached out to me with an accurate time estimate for arrival, and performed work quickly and with minimal disruption. Price was exactly as discussed. Nothing more you could want from an AC service!

We wanted a new central air system for our house and after doing some online comparisons of the several Trane dealers in the area, we settled on two businesses to consider. Herman, Elite’s service technician, did an evaluation of our house and was informative, cordial, and knowledgeable about AC & heating systems. He did not try to sell us more than we needed. When his offer came in $536 less than the other dealer’s offer for a system with identical components, we decided to give Elite our business.We could not be more pleased with the installation process and our new system. The installation technicians, Marcus and Santos, were competent, polite, and professional. They were glad to answer any questions and did a beautiful job with the installation and cleanup. As they were finishing, Herman came by to see that everything had gone as planned and made sure we were satisfied and comfortable with the system’s operation.We will definitely be doing business with Elite for the maintenance of our central air system in the future.

Sasha was very professional and arrived before the appointment time! He made sure everything was working and cleaned up after himself. Highly recommended!!! Customer for life!

Driver 17 cut me off on Mopac on 8/19/2022 at approximately 4 p.m. What made it even worse, it was pouring rain. Not cool!

Called and scheduled an appointment to replace the toilet in one of our offices. Spoke with Aubrey. She was great! She was able to fit us in even though things are crazy busy right now as a result of the freeze. She kept in contact with me with updates and reminders. Fantastic communication. Chris N (plumber) arrived on time. Very professional. Completed the job when he said he would. Cleaned up everything and put everything back. He also had some helpful information. Highly recommend Elite Air Conditioning and Plumbing!! 5-Stars!!!

Have used these guys for around 5yrs and they always do what they say. Caelan and Sasha were extremely helpful with a small gas leak I had the other day. Would recommend.

Great and friendly team for preventative A/C maintenance!

Booking my appointment was easy and stress free. Sammie, the technician, was courteous, knowledgeable and friendly. I am very pleased with all aspects of the booking and service visit and would highly recommend Elite Air Conditioning and Plumbing.

Elite has been our go to for both of our offices in the area and they are wonderful! They always get back to me quickly and set up service as soon as possible. Antonio has been our tech almost every visit and he is GREAT! He explains everything that is going on and takes his time to make sure he tracks down the problem so that it gets fixed correctly the first time.

Elite Heating and Air Conditioning was so easy to work with! Aubrey proactively communicated with us every step of the way and was very thorough in explaining what was going on and what the tech found. I wish I could remember the tech's name, but he was also very professional and timely. We would hire them again 10/10.

They came and replace my bathroom vent fan covers and had replaced an entire fan vent in one bathroom. They were prompt, curtious and efficient. Very happy and would recommend their service.

Diagnosed and made repair very quickly with a fair price. I’ve used them in the past and will continue to use them in the future.

Justin, the plumber from Elite, arrived early and was careful and thorough about what was an out of the ordinary job: connecting a bulk storage propane tank system through a stub-out to a free-standing grill. He made sure he had all of the correct parts for the job and had analyzed the correct pressure. Once he had everything hooked up, he then introduced me to the system, with really helpful tips, and tested the system to make sure it works correctly. And he was a nice person to work with, to boot. All around great job. Elite will be the folks we call for plumbing issues going forward.

Jennifer the office administrator couldn’t of been more helpful and professional in the whole process from start to finish. I had a remodel which required 3 new units and all new ducting.Jennifer really knows her products and city requirements.Elite and Jennifer are the go to people if you have any HVAC issues.Technicians are punctual, polite and respectful on you home.You can’t go wrong with this company

Top notch. Solid choices, competent service removing old system and installing new. Return visit to replace faulty thermostat was flawless. Joe Hernandez is competent and courteous. Thanks!

Excellent experience with Elite AC & Plumbing! Issue was explained thoroughly and resolved quickly. Absolutely do business with them if you can.

Joe is a thorough and trustworthy problem solver focused on the best repair and maintenance on your HVAC within the parameters. He checked the entire system, repaired it, and explained the optimal solutions for returning to its high quality performance. He works closely to provide the service and products at the best cost point and is fast and proactive on follow up appointment.

Caelan came out to do an HVAC repair on an older system, and he was very nice. He was thorough and spent time explaining what he thought the issue was. Additionally, he spotted an additional issue behind the HVAC that we weren't aware of. He fixed our issue, and the A/C is now running much better. They provided great customer service, and we will call them again for any future repairs.

Justin was very professional and efficient in addressing our plumbing issues! Service was quick and looks great. We will definitely call Elite again!

Alex was great! We are first time homebuyers and wanted our furnace system checked out to make sure everything is functioning well and to learn how to maintain it. Alex came out and gave good details on maintenance. He was super knowledgeable and we feel for the price we got a great deal. We will be using Elite for any future maintenance on our furnace. Alex was a true professional who knows his stuff.

The Elite team is great. Marcus and his brother, the installers were on time, efficient and tidy. Gary, the inspector is great also. He was on time and explained the system well.

Because of his expertise and experience, before he arrived Justin, already had a good idea of what the problem was and brought the part to fix it. He confirmed his diagnosis of the issue and fixed it, explaining both the solution and the cost. He also documented on the hot water heater what had been done, for future reference. All around, great person to work with and great job.

Caelan the tech that came out was great! He thoroughly diagnosed and repaired the issue with my A/C system and it's working perfectly now. He even took some time to get my thermostat to work better. On top of that he was friendly and easy to talk to. I can't express how much I appreciate this level of exceptional service. I highly recommended Elite for your HVAC needs. Thank you! ?

My heater quit working on the coldest night of the year so far. Alex came by first thing the next morning and quickly diagnosed the problem. He and Javier had new wiring in place and the heat back on in short order. Fast and professional service!When my AC went out last week I got two bids and Elite gave the best price on even better equipment than the competitor. Their service installers were professional and got the job done quickly.I look forward to working with this group to keep my system running for a long time. I highly recommend Elite Heating and Air.

Tapped Elite on a recommendation from our builder/general contractor and very happy for the suggestion. Chris understood our system and problems immediately. He was able to come out the very next day and fixed everything. Quick and fantastic service - very glad we’ve signed up for the maintenance plan.

I have been using Elite for about 18 months. They installed 2 HVAC systems and 2 tankless water heaters for us. Each tech who has visited my home has been courteous, thorough and responsive. Today Justin and Nelson repaired a leaking copper line in my foundation. Justin is very knowledgeable and explained everything that needed to be done as well as the various options we had to make the repair. They made the repair and were both very conscientious about dirt, dust and mud. Highly recommend Elite!

My experience with Elite Heating and Air was great. Herman was wonderful and very professional at accommodating us, as we had to switch timing a few times. He was very honest with repair and talked me through what was going on and the best method for the repair. I haven't had great success with other companies in the past so this was a breath of fresh air and will continue to work with this company for all future AC issues! Thanks guys!

Antonio and Ryan were awesome — super timely (actually showed up early!), knowledgeable, and ran me through the details of what was going on with my wonky AC. TX heat is no joke, so they were absolute lifesavers - they assessed and fixed the AC unit within just a few hours. Would absolutely recommend!

Elite does all our Hvac and refrigeration maintenance and repairs. They are always quick to respond and go great work.Antonio is very respectful, honest and a pleasure to work with. He always tells me what’s going on and what to expect and messages me upon completion. As a facilities manager, this is huge. Working with great people and great companies is wonderful. Thank you for everything.

Our HVAC system was working intermittently today and we called a couple AC companies we worked with in the past. Since it was a Sunday we got routed to a call center / dispatch / appointment making service for all the companies. Only Elite had a technician, Desmond, called us back. Desmond was courteous and friendly and, more importantly, able to diagnose the issue over the phone provided the information I told him. He also provided me some instructions to see if I could remedy the issue myself (clogged primary drain) to save us the cost of a Sunday trip. Unfortunately, my efforts failed. I informed Desmond through text and he was able to confirm the problem from my pictures. He still had another appointment before ours and provided me with another alternative to try. The last time we used Elite, the technician was also conscientious about the cost to us and timeliness of repair so I whole heartedly recommend Elite simply for their customer service and mindfulness of their customers. In the end, I wasn’t able to fix the clogged drain, Desmond showed up at the appointed time and fixed the issue and provided tips for avoiding the problem in the future (regular maintenance with bleach or vinegar).

At 11pm last night, I found a leak in the hot water line leading to our HVAC unit. I called Elite AC & Plumbing from a Google search for a company that could help with emergency service. The woman who took my call was very helpful and had a HVAC specialist call us within 15 minutes. He determined that we needed a plumbing specialist who called 5 minutes later. Justin was able to diagnose the issue via a Facetime call and walked me through shutting of the water, stopping the leak. Justin, the HVAC specialist (sorry that I don't remember his name) and the dispatch contact were incredibly helpful and their service saved us from potential water damage from the leak. I highly recommend Elite Air Conditioning & Plumbing and will use them if we encounter and future emergencies.

Joe and Rory were professional, polite, thorough and respectful of our home and us. We are very pleased with their service and so glad we chose a maintenance contract with Elite.

My wife chose Elite for their positive reviews (quality service at fair prices), and they earned another one from me. Alex was punctual & professional, and he did a good job installing the Reme Halo we wanted. Then he went above & beyond to do a quick diagnostic test on an unrelated issue, and he did not try to up-sell me. He told me straight up that I need a new thermostat. Boy did that earn my trust & respect! Wish we had known about Elite last summer when we had real problems with our HVAC system. Elite will most definitely be our first & only call next time we need service.

Imagine this. You got a new house 3 days ago. It’s January in Austin and the weather takes a weird dip below freezing and your heat stops working. Very scary!! Thank god for this company but mostly thank GOD for Antonio. He came right over (even though I called after business hours) and he went right up to my attic, figured out what the issue was and fixed it. He must have been here hours in the freezing cold. I thought I was going to freeze to death. If you are unlucky enough to have this ever happen to you… I hope you’re lucky enough to have Antonio to save you. Thank you Antonio!!!!!!

I was very impressed with the service of Elite Heating and Air. The initial person I spoke to on the phone was polite and very helpful.I can’t say enough good things about the service technician- Herman. He followed up and called when he was on the way to my place which made scheduling easy. He was polite and it was clear to see that he’s very knowledgeable of his trade. He had me back up and running quickly. I will recommend and use again. Great experience.

I had an excellent experience with two technicians from Elite. They were polite, on time and professional. They fixed a broken pipe, made other improvements to my AC system, made suggestions to avoid future problems, and explained all that they were doing. At the end, because there was a minor initial miscommunication with the company (a matter that did not bother me) they waived all fees and charged me zero. This was not something that I expected or asked for.I talked with the owner and, in my conversation, I got the impression that this customer-focus is not unique to the technicians that I dealt with. Providing outstanding customer satisfaction appears to be part of the company's overall culture and values, not just a slogan.Overall, I was very impressed. They exceeded my expectations. I will be recommending them to others.

My parents were visiting that night, and my AC stopped working. Can't have that! My home builder (and the rest of the internet) referred me to Elite, and I'm so glad they did.They very quickly returned my early AM VM, and though it's prime season for AC repairs, found a way to send a tech out within 2 hours. The gentleman on the line was nice and courteous and even fun to talk to.Herman arrived after a heads up call, and was nice as could be. Within seconds of seeing the AC unit was able to diagnose the primary issue. 30 minutes later and a new (better than the original) part installed, and my house is cold again. He even took the time to confirm that nothing else could be going wrong, and talked me through everything along the way.I never felt pressured to opt into further service, but because this one was so great I'm looking into their maintenance plan to keep the system in tiptop shape (after all, here in central Texas those babies get a ton of use). Thanks Elite for taking care of me and giving me peace of mind.——————2/19 edit:How do you thank someone who rescues you from freezing temperatures at a time when everything feels chaotic? That’s what Gary did. He called with a heads up, arrived on time, was professional, kind, knowledgeable, and transparent. Exactly the treatment and quality I’ve come to know from Elite. They’re my go-to and I signed up for a maintenance plan because they’ve consistently come through when it counts. He didn’t push any extra services, not once did I feel concern about being swindled (which sadly happens a lot as a female), and answered all my questions and even laughed at my stupid jokes.Elite, I already refer you to everyone I know- but now I shout it to anyone that can hear. Thank you!!!!

On time, affordable, professional and friendly. We appreciate the service.

Honest, on time, and great work. Used them for the install and for ongoing maintenance and am very satisfied.

Elite is so thorough and helpful when troubleshooting an issue. Thank you!

Received call when technician was enroute. Rory checked both our central system and a separate minisplit unit efficiently. One suggestion is to provide brief summary report with pressure and temperature readings for comparison with subsequent maintenance checks. That would be topnotch service.

Our AC went out and we called Elite. I used them a year or so ago when I was having issues with our 15 yr old + unit and they were super helpful then and took the time to explain things we could do to maximize the life of our unit. Bobby came out this week and looked at the unit, and confirmed what I had already guessed: it was toast. He was super helpful and worked with us to find the best option for our family. Hector and Victor arrived this morning with the new system and were fantastic. They installed everything and cleaned up, and if I didn’t have nice cold AC right now, I’d never know they were here. Bobby stopped by end of day to check in, and the team even made some suggestions for optimizing the system.Working with people we trust is very important to us, and it’s clear that they are more interested in the lifetime value of a customer than a quick sale. A+ work guys.

Antonio was quick to arrive, very knowledgable and professional. He solved our problem in short order. Overall great company. Fast, reliable and trustworthy.

Alex and Caelan were terrific - they did a very professional job of replacing an evaporator coil and worked during extremely cold weather to do the job so we would have our heat working again. Both are knowledgeable and very nice to deal with. Would definitely like them to do all service calls in the future.

Really appreciate Joe at Elite and would recommend him to friends and family. He took the time to evaluate and explain what he found and was efficient in solving it. Courteous, professional and did great work.

I called up Elite because my AC was struggling to fight the heat and within an hour of calling them, Alex called to let me know he was on his way. Alex was prompt, polite, and very informative. He listened to my concerns and was able to give me an idea of what could be wrong and what the repair may cost. He gave me a good idea of what to expect from the repair as well as how I could mitigate possible future issues by doing regular maintenance. I would definitely use them again for any of my AC repairs.

These guys are wonderful.After having two separate big name companies come out, and tell the only option was a brand new system. We found Elite! We set an appointment, and they showed up on time, and called to let me know when they were on the way. They gave me lots of different options we could do for our house. Some options where we just clean things and see how long we could get it to last.... some options where we replace one or two parts and see how much life we could get out of it. And they just really went out of their way to explain everything and the way air conditioners work best. And I felt like they were making sure we got what we needed, not just trying to make a sale.We ended up having them install a whole brand new system with an air purifier and everything went perfectly! They got the install done in just a few hours and our house has been Up & running beautifully ever since.

Jo came out when my heating went down in the winter. He got the heat running again but said a new control board would be needed. 5 mins after Jo left he returned. He had mad a phone call to someone and wanted to double check two control wires had been connected for the EM Heat (not typical in other units). We discovered the two wires were not connected and addressed right then. Thanks again Jo.

Gary was fantastic. He came to our house a handful of times over a period of months to address HVAC, air balancing issues and sweating AC pipes. He was prompt, courteous, professional and understanding with our two year old running around our house. He analyzed the issues before applying fixes, and was an all-around positive person to boot. I appreciate Gary and Elite for their support!

Elite is just what its name suggests when it comes to service - elite. Bobby Garcia, one of their technicians, showed up within an hour of my AC stopping. He patiently explained to me all the different parts of the system and what he was doing every step of the way. It turned out to be a minor electrical issue - but his steady hand, in-depth knowledge, and friendly demeanor helped us feel at ease with our system moving forward. I would definitely recommend Elite to anyone who needs service on their AC system.

I’ve used Elite professionally to install HVAC systems in new builds and renovations as well as to repair my personal home. Everyone from front office to management to technicians are nice and extremely knowledgeable. I even had one tech wait on my plumber to arrive so I could have my broken A/C fixed that day rather than wait for a reschedule. Huge fan of the company.

Antonio was extremely friendly and educative. Taught us good maintenance techniques and fully checked our entire system. A definite recommend.

Harmon. Gave me great service. Respect bonus. Customer service a cut above. I was very pleased with every aspect timeliness cleanliness thank you very much Elite and HarmonPS I will never use anyone else in Austin for air-conditioning service. I tried the others two or three times until I came to Elite. And HarmonIt was platinum service all around from the secretary that answered my call to the technician that came to my home. Was great

The tech was very knowledgeable and friendly; once he diagnosed the problem, he discussed my options and we decided what todo and he did it. We also discussed my future options in case today's repair doesn't hold, and he was very helpful.

I was formerly happy with Elite, but I'm not anymore. I had a technician come out, and I told him 100% exactly what the issue was, where the problems were and I was totally gouged for the work performed. I received no explanation of why I was being charged what the bill was based on, what the hourly rate was, nada. After the tech had repaired what I directed him to (a hole in my duct work in the attic and blowing out condensation lines) I was given just a huge bill and no explanation of what the charge was based on. I should be paid the $89 'diagnosis' fee, as that's exactly what I did, directed the tech to precisely what I needed to be done and what the issue was... and then the amount charged for the work performed, not happy here at all. You've been warned.REVISED: Within 20 minutes of writing Elite regarding my unhappiness the owner contacted me and agreed that the diagnostics fee wasn't warranted and credited me for this. This is what good customer service looks like. I appreciate it Kyle.

So after being out of town for 10 days, I was ready to come home. I missed the intense weather we’ve been having, so when I got home I attempted to lower our AC to a more comfortable temperature. My thermostat control system put out a message that we had a system malfunction and needed to call a service technician.I called Hermann, it was a Sunday evening and he offered to come out within 30 minutes, or we could be his second call in the morning.Fortunately I have a portable ac unit and used it for the night.Hermann showed up, and within 15 minutes had our system diagnosed. Within an hour we were up and running.We all live in Central Texas and living without our AC isn’t realistic,and we all know these service calls can get pricey real quick! I must admit I was concerned what this “system malfunction” was going to cost us. Turns out we were charged a great price, and exceptional service from Hermann and Elite Heating and Air Conditioning.

Thank you, Elite, for sending Gary out to our service for our a/c today. He’s very professional and took good care of our needs to cool the upstairs. Also, we appreciate how attentive he was w reviewing our property to ensure all was working properly.

Elite is the best AC company I’ve ever used. They show up when they say they will, the do what they say they will and they stand behind there work 1000%. I’ve used 15-20 different AC companies over the years but Elite is hands down the best. From the office ( Jennifer she is AMAZING ) to the field guys everyone is top notch and beyond professional! Thanks Elite for making my life easier!

Had a wonderful meeting with Herman from Elite this morning. I was beyond impressed with his knowledge and general interest in finding a solution. I had convinced myself a dehumidifier was what I needed...turns out I was wrong. We will now use them for our annual maintenance and any repairs needed moving forward

Alex diagnosed the problem with my outside condenser not running in just a few minutes and had it up and running again in less than 30 minutes including doing a check of the refrigerant and filters. Price was reasonable and wait time for the service call was short. Alex was polite, informative and courteous. Happy customer.

I utilize Elite for seasonal maintenance of my HVAC and they are prompt and professional. My system runs great and appreciate the service.
My technician, Rory, was first class.

Elite Heating and Air once again saved the day! We noticed our A/C wasn't working at 8:00pm and it was hot outside. Chris came within an hour and fixed us up. Not only that, he gave us tips on how to avoid that kind of thing in the future. Perfect! We have used Elite for years and will continue to do so.

The tech was friendly, courteous and respectful. Knowledgeable and professional. Would recommend him highly. Very pleasant to work with.

Fabulous service!! Caelen was so helpful and fixed our issue quickly.

Have used Elite for years. They’re well organized, on time, and extremely knowledgeable. Would highly recommend you request Joe, always does a great job!

Antonio is so great! He really knew his stuff and helped sort out our AC problem very quickly. Very friendly and professional!

The tech Antonio was super polite and helpful. He double checked various things for me as well as making sure my system was turned on ASAP. Great guy and great service.

We went with Elite because of all the great reviews. The folks were extremely nice and they have gone out of their way to ensure a smooth experience.There was some issues with our install of a new unit which took a little longer than expected, but they have gone above and beyond to ensure that we have had a good experience.

I've been extremely impressed with the timely and satisfying service I've received twice. The serviceman was very thorough in finding the problem and provided a quick resolution. The pricing they've given me has always been very reasonable and helps me fron breaking the Bank. If you call them, they will make that day unlike other AC Companies booked days out.I would highly recommend Elite to all my friends and family member's.Give them a try, you cant go wrong. They are The Best out there.

Special thanks to Gary, Jared, and Preston for a wonderful job installing a mini split system at our house. Very professional crew of guys, they integrated the system seamlessly into the space and we looking forward to using it. Thanks!

Friendly team that was very polite and tried to be as helpful as possible. The technician walked me through what he was doing and taught me a lot about my system.

We had several issues with our Nest. Every time I called Elite, Jennifer was super nice and went out of her way to find a time on the schedule that worked with our needs. Additionally, she arranged to send the technician of our choice...we preferred Gary who is polite, patient, and very knowledgable and was able to get it all fixed.

I could not be happier with the service I received. They showed up within 45 minutes, diagnosed the issue, and fixed it. They educated me on why the issue happened and did not try to add on extra services. They fixed what needed to be fixed and moved on. There was no up selling like most other companies. If you ever have an AC or heating concern this is who you should contact. I’ll never use a different company in Austin. Period.

Justin was prompt, professional, and most importantly fixed our frozen water heater! He also told us how to prevent it from happening again. Great service!

I was in the middle of selling my home when the inspection turned up concerns with the HVAC. I called Elite Heating and AC to see if they could help. The tech Ryan was quick to respond, professional, and knowledgeable about everything in the inspection report. He didn’t waste any time and got everything taken care of that day and at a reasonable price. I got all the necessary documentation to satisfy my buyers immediately afterward. I will definitely use Elite for any AC problems I run in to in the future.

Alex is solid, salt of the Earth. He gave us a more than fair quote on a PHI (photohydroionization) system. We know it was a competitive cost because we shopped around. We called Elite because they were listed on the manufacturer's website for professional installation, AND because Elite gets great reviews on Google & Yelp. Alex lived up to the reviews & beyond. He's got integrity as well as knowledge, experience, professionalism, and kindness. He also gave us a very fair estimate on replacing our 10+ year old HVAC system with a truly zoned system. We will be going with Elite for that project when the time comes. We will also definitely be recommending Elite to our friends, family & neighbors.PS - get a PHI system installed. They are wonderful for folks with asthma, allergies, &/or kids or seniors (kills germs in the air & on surfaces!).

Our air conditioning went out in the middle of Texas summer heat (upper 90s). Our home warranty company sent out their own HVAC contractor, but the technician was hours late, took 2 days to submit his report to the insurance company, then told us that he couldn't do the repair for almost 2 weeks. After 5 nights of trying to live and sleep in a 90-degree house, we called Trane (the manufacturer or our HVAC system) and asked them for a recommendation. They recommended Elite Heating and Air Conditioning.Jennifer and Aubrey, the coordinators in the office, were immediately helpful and positive. And, in spite of the fact that we live outside of Elite's regular service area, Chris, the manager, agreed to help us out. Chris located a replacement evaporator coil right away, and by the next morning Alex, the HVAC technician came out, confirmed the other company's diagnosis, and did the repair neatly, efficiently, and without a hitch. The entire process took less than 24 hours! Alex was clear in explaining what he was doing and in showing us each step of the repair process. Also, in the midst of the pandemic, Alex was cautious and considerate about wearing a mask and maintaining social distancing when he was inside of our home. This is a great company all the way around! I can understand why Trane recommended the Elite team so highly. They're awesome!!

Justin always does a great job. On time and always gets whatever needs to be fixed. If you ever need any plumbing work done he's your guy.

Everyone at Elite was great. We first tried service, but ended up having to replace our AC (it was old and needed to be done). Elite credited us for the service, did the work quickly and well, and honored their quote when two extenuating circumstances led to overages. Highly recommend them!

Our experience with Elite, and specifically Jason Goodman, was better than anything we could have hoped for. We originally tried to go through the HVAC service our insurance told us to go through, but I decided to do some research before committing. I put in a request on Elite's website on a Saturday and Jason called me almost immediately. We spoke on the phone for a good while about what I was dealing with and Jason gave me an idea of what Elite could do. He quickly got me a quote (that was cheaper than the other HVAC company!) and I generally felt much better about doing business with his team. They seemed like an honest, trustworthy local business. Jason got one of his guys to come out that same week to look at the unit in person (I can't remember his name, but he was also a really friendly, helpful guy). Not only did they get us a great unit for a great price, but they even got their team to come out and install on a weekend with no extra charge! The guys who did the actual installation were friendly and professional, and Jason always was nice enough to answer my calls or emails throughout the process. After the whole thing was completed, Jason followed up to make sure everything went well. Overall, we're so happy we went with Elite. Jason is awesome and we highly recommend them for your HVAC troubles in this insane Texas weather!!

Alex came over to install new Trane thermostats. I have been a nest user for years, and he was able to walk me through why Nest wasn't appropriate for my two stage system and how their thermostats would work more efficiently. Since we paid up for a more sophisticated heating/ac we should maximize those benefits. He was professional and extremely informative. I'd be more than satisfied if he was my technician for all heating/ac needs. Thanks again Alex!

We called Elite when our system was short cycling. Alex came out the same day I called and was able to quickly diagnose and fix the problem. He also gave me some tips on maintenance, so hopefully I can avoid this issue in the future. Overall great experience.

Caelan was awesome to work with and replaced the AC coil because we were getting a musty smell. He was thorough, polite, and professional. Highly recommend him and his Elite team.

My A/C was not cooling and they were totally booked but said they could send someone late, on call, and overtime but Antonio called me and got to my house by noon and was so knowledgeable and courteous and thorough, I can’t say enough good things about Elite but especially Antonio!

My wife texts me Monday late afternoon that the house is extremely hot and that the A/C must not be working properly. Yep, a homeowners nightmare indeed. I’m happy I got in touch with Alex at Elite Heating and Air. Alex was very professional/knowledgeable, and ultimately set me up with a new A/C system after deliberating on fixing or replacing. My old system was 19 years old! I’ve had the new system for 4 days now and couldn’t be more satisfied with my A/C and decision to replace. I can completely tell the difference with my new A/C. Thank you Alex for making what started off as a nightmare into a legitimate fix. I will be calling Elite for all my future A/C help and will recommend to everyone. Send Alex please!

We’ve used Elite AC many times and they have always been great. Today they helped me get my issue solved and filed a warranty claim for me, thus cutting the out of pocket cost way down

Our tech, Caelen, was great. Give that man a raise.

Our experince with Elite Air was wonderful. We had struggled with our home Air Conditioning situation for years. Our bills were sky high and our unit did not work efficiently. We called Elite Air and Kyle Bacon was amazing! He was full of information and experience. Kyle came to our house and did a VERY thorough evaluation of our system and duct work. He offered different options for us knowing that our money was tight. We chose to get a new unit, new reconfigured duct work and new air intake vents. We have lived in this house for 7 years and our AC has never been this COOL and our bills this LOW …. even on 100 degree days here in Austin! I cannot say enough good things about the entire process. The job was finished ahead of schedule. The men worked so hard to get it done and I hardly new they were here each day. They also left my house spotless each time they left. I have been recommending Elite Air to all of my firends and will continue to do so. There are NO games or gimmicks….just good HONEST service and communication! THANK YOU ELITE AIR! We are HAPPY CUSTOMERS!

The team came by to fine tune my tankless hot water heater that was previously not able to provide hot water quickly or consistently… With the short time Team was here they were able to fix things so we are able to now very quickly have hot water available throughout our entire house… Thanks so much!

We lost service of our air-conditioning unit upstairs and called this companyThey sent Kaylan out to look at it Calen was very informative and he thoroughly diagnosed the systemWe had a bad dampener system so he bypassed that to get the cooling working again in my daughters room and upstairsThen he ordered the board to fix the dampener systemWithout even being asked he figured out also that our builder had never wired up the second stage of the evaporator unit so we weren’t even receiving full efficiency for the last five years since our home is being builtHe wire that up and oh my gosh the air is blowing cool nowHe also removed some tape around various safety switches which the subcontractor had left in place bypassing the safety system of various unitsCaelan Has a background in HVAC installation and without being asked he was able to remediate my incorrect installation in less than One day and he never even charged me for that! Unbelievable that I paid to building inspectors who didn’t catch these errors!When you call this company be sure to ask for Caelan!!

Herman's service was wonderful. He arrived on time and quickly addressed maintaining and repairing our AC unit. He took additional time to explain the issues that he came across (nothing major just a replacement capacitor that was needed).

I called Elite for a one time routine maintenance on my AC, I was greeted promptly on the phone and was given an appointment right away. The price was reasonable and my technician came on time, was honest and professional. I would highly recommended.

Living in Texas you need a trustworthy reliable ac service company on hand. And Elite is that company. Fast and professional with a 24 hour call service gives you assurance that you will be taken care of ASAP. Don't hesitate to call this top choice service company to get you ac unit up and running.

Rich was very knowledgable and gave me a very competitive quote for an American Standard HVAC system replacement.

Jesse was amazing. He showed up within an hour on Sunday and solved the problem. He found that my commercial system needed another contacter. He also found a problem with the capacitor.
Great work.

We had 2 A-C/furnace systems that were 19 years old, starting to have problems and needed to be replaced. Elite sent Herman out to meet with us. You couldn't ask for a better representative. He was very courtious, knowledgeable and answered all our questions. He provided us with quotes for 3 different options, went over the pros and cons for each option and was never pushy at all. Communication via text, email, phone and in person was exellent throughout the entire process. When the day came for the swap out, the installation crew was on time and worked hard all day completing both systems in 1 day. House was comfortable that evening. Install team was very neat and did a great job installing and cleaning up after themselves. The next day, work was inspected by another rep. A very minor issue with the thermostat was addressed and refrigerant press was fine-tuned. After that, Herman returned and re-inspected the install again, performed a carbon monoxide test and asked if we had any more questions. I did a lot of research on different brands and contractors. What I found from talking to professional HVAC techs is that that the contractor is just as important if not more important than the manufactor of the equip. Ive been doing maint professionally on a wide range of equip over the last 40 years including automotive A/C repair so I can somewhat relate to the work performed. All the reps remained approachable and courtious throughout the entire process. Elite has my respect and I would highly recommend them.

Each of the professional service providers (estimator, installers, technicians, annual check up, etc.) has been very knowledgeable, courteous and helpful in dealing with the replacement of one of our HVAC units this year. I’ve been impressed with comments they have each made about what a terrific company Elite is to work for and the positive corporate culture. It shows in the client service they provide.

Called after hours for an exterior bursted pipe (from the cold), Justin was out at the property 30 minutes later to stop the leak and get the water supply running properly again. Highly recommend!

Herman was the BEST!!! Herman came out diagnosed the problem quickly and did a great job fixing it. Elite AC is my go to service from here on. Reliable, affordable, and effective. Herman saves me from spending 10000 for a new unit.

One of the Best company’s in Austin Texas. Always there when you need them. Especially Justin, Justin has help me out on a few different occasions. If you need any plumbing or hvac work use this company. Because Once you do you will never use another.

Nikkia arrived within 1 hour of our original request for service. He assessed the situation and gave us our 'bare minimum' recommendation (which we asked for). He was very professional and the service was reasonably priced. We were back up and running within a couple of hours. Exactly what we hoped for!

Great experience with Herman. Showed up in a timely manner, clear communicator and educated me on the AC system of my new construction home. Stand up guy and can tell Elite Heating and Air value integrity and treating customers fairly.

Trustworthy approach, reasonable pricing and comfortable with their assessment! Did not try to oversell!

I have had nothing but great service over the years from Elite. They did not install my system but I wish they had, as they wouldn't have all the maintenance issues we are dealing with. They have come through in a very big way for us when we needed emergency assistance, bringing newborn home from the hospital and no A/C! Great service!

I so appreciate, Elite Heating and Air Conditioning!!! I woke up to a super-cold house and they got someone out right away.The technician was super-kind, patient, and wanted to fix the problem. They laid out all of my options and I didn't feel pressured at all!I'd highly, highly recommend Elite to anyone in need of heating or AC repair or replacement!

My HVAC system wasn’t working after stormageddon here in Texas and multiple days of below freezing no power. Chris checked the system and quickly diagnosed what what was wrong from the multiple variables and ordered the parts while repairing other parts. He was great! And...now I have heat!

Replacement of HVAC unit arranged by my landlord. Alex from Elite arrived same day and did troubleshooting. Next day he brought temporary unit to use until installation is completed. Following morning Santos and Marcos showed up promptly at 9 and completed the installation by 2pm without issues. I think all 3 guys deserve a raise!

Ugh, I hate spending money on non-fun things but being warm in winter and cool in summer, here in Austin, is a necessity one must prioritize I suppose.I had to have my HVAC [originally from the 60's] in my condo replaced. Both the unit inside my condo as well as the unit on the roof, which involved the use of a crane. I did my due diligence and got 3 bids from 3 different companies. Elite was the only one that showed up exactly at our appointment date/time. First impressions!Their bid came in just slightly higher than the other two but you get what you pay for. Their service from beginning to end was excellent. The two gentlemen sent to do the installation, Trey and Calen, were on their A game. They even made sure they left no mess behind in my condo or on the property.Courteous in every way and professionals in their craft. From general observation they were in constant contact with each other between my unit and the rooftop. If it's possible to request these guys, do so.Thanks!

This company is amazing! My neighbors and I had damage associated with the winter storm. They were very responsive and scheduled all of us simultaneously. They did the work quickly and efficiently. We’ll use them again!

Elite technicians performed the scheduled maintenance as part of my warranty program. Work was done on time and thorough.

Always a good experience working with Elite. Techs Daniel and Ryan are awesome, and Alex is a pleasure to work with. Efficient, high-quality work, and no mess left behind! Recommend them highly for all your AC/heating needs.

Elite was on time and their mechanic was great. He was able to get the heat back on quickly. Would definitely use again if the needed

Joe was great, he explained everything in detail and was able to help me figure out a solution. Will be using his services in the near future. Thanks again!

After being awoken by a dramatic rise in Temps overnight, I quickly called Elite Heating and AC of which they come highly recommended. Herman Iguala showed up even earlier than promised (Excellent), called ahead as promised and was very thoughtful, instructive and incredibly knowledgeable in all things AC and AC Troubleshooting. Now It's like an Igloo in my house which is always a good thing in Central TX in the Summer. Thanks very much Elite and appreciate the excellent experience Herman!

The technician was super helpful and very communicative. Help me understand everything

Service man was very friendly and thorough.

Gary was prompt, professional, thorough, and courteous. I greatly appreciate the explanations he gave for the issues we were having, as well as his clear direction for follow up if needed. Thanks for all the help, Elite!

I don’t usually leave reviews but felt compelled. Elite has always done a phenomenal job, their tech Caelan is simply the best. I would highly recommend

The team at Elite is responsive and Professional. A big shout out to Ryan and Joe who got our heating up and running during the freeze here in Austin.

Joe was really friendly and professional. He took care of our issue quickly and let us know he would follow up. Great service.

Incredible service! Responded immediately. Alex was super pleasant and found the problem instantly. Was able to arrive after hours, same day, and replace thermostat on the spot! 10/10 would recommend.

I manage an apartment community in Austin. I had used this company before and they did an okay job, so I decided to give them a call to help with two issues. One of my residents a/c wasn't working well and something else. I called on Friday and was told they would be there about noon on Monday. At 11 am today I got a call that they would not be here because they do not work with apartment communities. If that is true it is what it is, but wasting my time is not okay. If you had just said that it would've been cool. I could find somebody else, but you waited until right before it was going to be done to tell me you aren't going. Not professional.Response to your response- you are incorrect Chris. The person I spoke to on Friday gave me a time that somebody would be out, not that I would receive a call. If it was indeed a call as you claim, I would have continued looking for another company as I care about my residents not having ac. And yes, you did tell me that you would not come out here because you don't work with apartment communities. Had your rep said that, it wouldn't have been an issue. I get it as some companies don't. Fact is your company has been out here before despite you adamantly claiming you hadn't. I don't know if you are just not aware of what your staff is doing or if you over scheduled that day, but you are incorrect. I did not yell at you nor was a rude. Was I frustrated, of course. It's summer and ac companies are busy. Instead of me finding somebody who could come solve my issue, you wasted my time and my resident is the one who had to suffer because of your company not having their practices straight. Lastly, I did not hang up on you. You said you would give me a call and I said ok. Then we hung up. Did you call? You did not. I will not use your services because you failed to provide what you said you would. Your response is you trying to save face, and it isn't appreciated. This negative review is accurate and justifiable.

Alex came to diagnose and repair our furnace. They worked with my work schedule and showed up on time. Alex was professional and quick. Service call rate is reasonable.

When the heater stopped working at our office Elite showed up the same day to diagnose the problem. Once the parts came in they came right back out and fixed it...all for a very fair price. I will definitely use them again when the need arises.

Two homebuilder friends of mine independently recommended Elite Heating and Air Conditioning for repair/replacement of our 15-year old HVAC system. Throughout the process, I was able to reach both the owner and the tech with questions and when it came to the day of the replacement, things went quickly and smoothly. Their pricing for the FULL replacement was only marginally higher than the quote provided for just a coil replacement by the vendor sent by my home warranty company. I highly recommend Elite for any HVAC issues.

Elite provided fast, friendly and affordable service to our plumbing issue. They replaced our home shut off valve and washer box and left our home clean. I highly recommend Elite

After posting my intial review, Elite reponded quickly to diagnose my issue. They offered to refund the inital visit visit, which was both profoessional and appreciated. Customer service is everything and when a company addresses an issues head-on, it says a lot about its integrity. Based on how my situation was handled, I would Elite again.

Alex was amazing. He answered my texts outside of normal business hours and was able to lock down the issue. He then came out on Monday to diagnose and fix our problem. Thank you Elite Air!

We had a really good experience with Elite Heating and Air. They were here very promptly and diagnosed and repaired quickly. Appreciate the professional and courteous service from Nikki and Jason Goodman.

We are very grateful we selected Elite, the technicians were very professional while they were here. They answered all our questions, were courteous, made sure they cleaned up after their work, and the work they did outside and in the unit closet looks very unbelievably professional. We are very pleased with their work and so glad we chose them. Thanks

Elite Heating & AC installed a complete new system in our home. The installers were timely and professional and did a great job. Very pleased with the whole process.

Gary came over and figured out what the issue was and saved me work and extra cost. Fixed it right up fast. Awesome service! Will definitely use them if I need anything else.
Doug

We've been using Elite for years, and no matter if it's a weekend emergency in the middle of the summer or the planned upgrade of an existing system, they have always been professional, courteous, and above all, resourceful at solving problems. Thank you!

We were having a problem with a dual zone ac unit where it felt like the heat would kick on in cool mode. Our technician Bobby Garcia checked everything from coolant to the programming of the thermostat and everything in between. It ended up being a loose connection. Bobby even explained with diagrams what was happening and how that part of the unit works .He was friendly, thorough and a teacher. Thanks Bobby. I highly recommend Elite Heating and AC. Ask for Bobby Garcia .

Emergency with kids and grandma at home, heat advisory warning and no AC. Elite came to the rescue. Called at opening, got me an appt within the hour. Alex, the tech called in 10 mins to give me an ETA within 18 mins, got her in 16. Took care of us in under an hour, hooked me up with a discount and now we are annual maintenance customers for life. Blown away and thankful

Excellent work, service, and advice compared to other HVAC companies I've dealt with.Kyle is a sharp guy who runs a hard working crew. They got our work done quickly, cleanly, and efficiently. We have an older home (1970s) and an older unit. An ARS rep said we would need a new system, but Kyle advised on why our unit should last a bit longer. He also told us a few ways to get our home more energy efficient, rather than having to replace the whole system. He also knew a few tricks for our vents and duct work that will keep our home cooler in summer and warmer in the winter (but mainly cooler in the summer, thank you!).We'll be calling him back over when we do need that new system in a few years.

Gary and Chris are amazing! The best customer service I've ever gotten from a heating and air company. They definitely went above and beyond and their pricing beat out all of the competition.

Caelan was great and very helpful!

Getting a whole new AC system was super intimidating, but Alex made the whole process easy. He was honest and took the time to explain everything to me which I really appreciate. Everything was very easy and smooth. Thanks!

Preston, Caelan, and Nelson were awesome. New ac, new fans and a new drop down done in no time! Highly recommend these guys for your ac projects

Caelan did a great job with filter installation. One of the filters was a little smaller than it should have been and he quickly went back and got one that fits perfectly!

Elite Air was prompt and professional at replacing the tankless water heater that went out during a winter storm. I would definitely recommend their services to anyone in the market.

Called Elite and had Antonio diagnosing our system within an hour and fixed shortly after. We appreciate his professional service.

Caelan was efficient and informative in completing our semi-annual maintenance.

Rory was great. On time, polite and even offered to change our filter.

Will continue to do business with them!

The technician was very thorough and gave us a good run down of what was wrong with our water heater. He was conscientious and able to explain what was needed. Good job!

Very professional. Responded to queries promptly. Reasonable price. Strongly recommend.

Alex was incredibly detailed and very kind. Not only did he fix the problem he suggested a few improvements that could help with the overal cooling of our household. Thanks again!

When I started having problems with my unit I had someone else at first and kinda give me the run around. Well I got ahold of Elite and they explained to me in ways I understood in detail, they left no stone unturned did not sugar coat anything and got the job done in a timely manner. Thanks Elite....

Kyle and his guys work hard and do the job right. I had two new HVAC systems installed. They don't cut corners and won't be beat on price. The best experience I've had with an HVAC company.

Awesome. Leonard is very knowledgeable. Recommend Elite and specifically Leonard everyday/allday

Technician was very helpful and honest. Worked well with we me to get us up back and running again. Prices may be a slightly higher than average, but the service is excellent.

Elite came out and checked my A/C unit and made recommendations on how to keep it blowing cold. I was impressed with the professionalism and patience of the a/c technician, as well as his respect for my home as he did his work. Thank you Elite Heating and A/C!

The technician, Ken, was very prompt, personable and professional. He explained everything he was checking and correcting. I would highly recommend Elite Heating and Air!

Elite is outstanding. Technician was very knowledgeable and professional. Prompt and helpful. Very thorough. The maintenance agreement is well worth the money.

Antonio was excellent! He was very professional and kind and very efficient. I would love to have him service our HVAC regularly.

Quick response, easy scheduling. Alex came out and quickly diagnosed the problem. While the pat needed to be special ordered, Alex came out at 8pm on a friday to finish the job. Couldn't ask for a better experience.

I have used Elite for a few years. They are efficient, trustworthy, have a great service staff and are reasonably priced. I highly recommend them to anyone needing air-conditioning and or heating service.

Elite did a great job at replacing my old minisplits with the right equipment and advising me through the process.

We were really impressed with the timeliness, professionalism, and friendliness of the whole Elite team from scheduling through to Chris’ excellent service on site. Highly recommended!

Fast and easy to schedule! Chris answered all questions and was friendly! There was no sticker shock in price. Will use them again in the future as needed.

The tech was very thorough and kept me informed of what he was doing and the status of my system.

Calen was excellent & fair. They fix the issue and don’t rip you off. Will definitely continue to use them.

Henry Garcia was very good and explained things very well

Our A/C went out on Saturday evening, Alex had it fixed by Monday morning! Outstanding and professional customer service. We highly recommend Alex for all of your A/C needs!

Always professional and honest. Been a customer for 5 years now. Won't use anyone else.

Clean was great and helped us out of a situation that was cause for panic. Great job!

Pat and the team at Elite really took great care of us. Great communication, timely and tidy work with a perfect outcome! Highly recommend!

I've used Elite for both residential and commercial installation and repair. I won't use anyone else. Elite has always given me a great experience.

Great to work with. On time and professional. Thank you.

Alex did a great job fixing my AC. He arrived as scheduled to replace a broken part and additionally came in the evening on the same day to unclog the drain pipe.

New air handler motor r/r. Chris was courteous, professional, and knowledgeable. Diagnosed problem quickly and returned with a new motor within an hour. A+ service!

Joe is GREAT! He was on time, very knowledgeable, great to work with, and an overall amazing rep.

Great service front team that came out, knowledgeable and respectful.

The company‘s policy is a little pushy on payment like on the spot immediately don’t breath before your pay.

Caylin was incredibly professional and helpful. Elite is always so kind. Highly recommend!

AC went out and they were on top of it, needed a new system and very reasonable. Ours was 20 years old so didn’t know what to expect. Reasonable and professional and very fast quality work.

Caelan was very professional and informative! The repair was completed in a timely manner. Would definitely recommend them for A/C repair services.

Shop your options - overpriced. $90 'evaluation fee' is basically, a yes your ac has a problem, then they will progress to up-sale services for root cause and high pressure sales stating potential further damage, extreme heat, lack of availability to come back etc.

Antonio was professional and conscientious. Elite was responsive during a difficult time. They are our new HVAC people!!!

Professional and was able to find out what was wrong with our AC system and fix it quickly. Great experience!

Great service from the point of scheduling all the way to an excellent AC technician. I appreciated the information and education from the technician. It's 95 degrees outside and I appreciate the prompt service of the AC unit.

Excellent response time. The tech was extremely professional with great communication and a great attitude. I will certainly be using Elite from now on.

Lynard is a good tech!

Alex did a great job explaining all my options and I'm looking forward to working with Elite.
Highly recommended

Quick, efficient and friendly service even in the midst of the busy summer season. Would recommend. Thanks Caelen!

Always available to answer questions. Jennifer Holman is quick to return calls and go the extra mile.

Quick service and good educational value for understanding how our ac system works.

Technician was friendly and great

Technician was very good at his job and very professional. Will use in future for yearly maintenance on all appliances.

Ran diagnostics on my a/c unit and got to the root of the problem. Highly knowledgeable and friendly.

Everything done in a day - it's working beautifully. They were very professional and answered all questions

Antonio was very helpful with our recent AC problems. The dedication to complete the task 100% is clearly shown by the members of Elite Ac.

Alex was on time and very knowledgeable about everything when i told him my buget he helped me get a great deal would highly recommend elite to family and friends all around great service

Service Technician was super cool and helpful. I felt comfortable and informed the whole time! Much Appreciated!

Herman arrived early, fixed the problem and advised us on how to prevent this kind of problem from happening again. Perfect. Thank you for the fabulous service!

Knowledgeable and personable technician.Came out a second time for free when first visit didn't fix the issue.Very responsive callback late evening after I left message with answering service.

They were ahead of schedule and did a great job !

Rory was very professional, friendly and did a great job.

We have used Elite for 5 years! They are always ontime, professional, and do a great job!

Rory with Elite was punctual, professional and friendly. Highly recommend!

Referred from a friend. Great service, great communication, great company. Their after hours service man is amazing. Would highly recommend.

Herman was professional, polite and resolved the issue after hours. If needed again, I’m calling Elite. Best.

Caelan was great! Super friendly and helpful. Highly recommend.

Alex and Gary were courteous and professional throughout the process and answered all my questions. I would recommend Elite.

Friendly and honest service. They were on schedule and provided excellent feedback. This is what I look for in a business and I highly recommend them.

Joe H. was professional, friendly and very helpful. Thanks for the great service!

A/c broke and needed immediate help as it was 90 degrees in my house. Called and left a message. Didn't heard back. But then they called 3 days later to say I was on their schedule.

Great customer service! Came out quick and game fair quote. Explained exactly what he was going to do and why.

Antonio was very knowledgeable and professional. Highly recommend.

Chris was very helpful and informative regarding the noise my AC was making.

very professional and knowledgeable. repaired my unit quickly.

Service was fast and thorough and very professional. I was very satisfied with the service and will use them again if needed.

Excellent service-kept me informed and very through!

Same day service! Very professional. Alex went above and beyond what was expected. I was more than pleased.

Our tech was super knowledgeable and helpful. And he wore a mask.

Did a great job and made sure everything was taken care of before leaving. Would definitely use again.

Great service from Alex and his team. They were prompt and professional. Would highly recommend.

Very professional, friendly and knowledgeable. Would use again without hesitation.

Very good and did good diagnosis quickly and fixed the issue

Herman did a great job coming by on a weekend and fixed both AC’s quickly.

solid professional service and AC repair. Technician was up front about part costs when problem was diagnosed.

Elite was responsive and knowledgeable throughout the project. Highly recommend them.

Desmond and Caelan were fast, professional and easy to work with! Thanks!

They have done excellent work. Response very fast. Repair very professionally.

Came out immediately. Found two blown fuses and replaced with an hour. Right before my Friday night rush at my restaurant! Thank you!!!

We really appreciated Josh’s punctuality and service. Elite is the only company we use.

Excellent service very professional, kind knowledgeable individual! Thank you for getting our HVAC system running again!

Very professional and responsive. Would highly recommend to anyone and will be my first call for any A/C needs.

good job. I look forward to seeing antonio again at my house.

How refreshing to get an immediate call back, super clean cut, very knowledgeable young man named David would not rest until he solved an electrical problem that was due to someone else's poor work

I've used Elite for several years now and couldn't be more pleased. Not only do they get the job done, they are extremely professional.

Have used them for many, many years on various projects - great company and service.

Antonio went above and beyond to get my bread oven up and running. Otherwise I would have had to close my restaurant.

Great experience with Gary - found a creative solution for my office space.

Bobby G. Was great! Appreciate his service & information and help with our ac. Thanks Bobby!

Great! Highly recommend

Great service. Caleon is great!. Professional, courteous, and explained everything

Antonio was great, super knowledgeable and professional

Really quick - professional and cost-efficient. Would highly recommend!

Great service - quick turnaround.

Awesome services.

Very professional, courteous and knowledgeable. Highly recommend!

Best home service I've ever received. Ryan was outstanding.

Technician was on time and very courteous and efficient!

Very positive experience. Problem diagnosed and solved!

Great experience with Elite!

Caleb was great. Very professional.

Fastest response on a crisis. And... at 6:00 pm which usually means “not until
tomorrow”. Thank you

Can’t recommend these guys highly enough. Great service each and every time.

Sharp, knowledgeable, polite, goes the extra mile to get things done

Very professional and arrived on time and completed repairs as expected

Very thorough and personable. On time and professional.

Caden, was very helpful and provided awesome customer service!

Great! Got me back up and running in no time!

Exceptional service from Antonio. Highly recommended.

Wonderful service

Great experience

Great job on A/C installation by Gary and Preston!

Great service and technicians worked very hard

Great experience, professional group of experts in the industry.

Receptionist very rude! Would not recommend!!

They were incredible from start to finish! =]

Technician was very friendly and efficient!

Very fast and professional service

?best company in Austin, Texas ?

Timely, courteous, effective.

Fair, honest, and fast repair! Thank you Elite!

Awesometacular service & repair of the AC

Excellent! Professional and thorough service.

Kalen was great!

Great service visit.

Friendly, and helpful.

Good service

Great service

I needed someone to come out to repair refrigeration unit and J and Aubrey were quick to respond. Mark come out and got our unit up and running in no time. Would definitely recommend

Mark was amazing he came out and inspected our units and came back out promptly and now we are sitting in the cool!!! Thanks to the amazing office staff Aubrey and J for sending Mark out with a quickness! Everyone is so friendly!

Have always had a great experience with Elite!

This is the second time I've used Elite and they are amazing! Alex Gotay called me quickly and was able to help me troubleshoot my AC unit over the phone in between his other clients to help me ASAP. So professional and super helpful - thanks Alex!!

Alex was extremely knowledgeable and efficient! He came out right away when my AC wasn’t working.

Heating unit was thoroughly checked out and a few recommended changes were explained to me and then made. Technician was courteous and seemed very knowledgeable of our system.Later visit by technician found that bucket at ceiling register had not properly been sealed upon installation (done by a different company) resulting in moisture on the register collecting. Technician removed the cover, properly sealed the bus jet, and then replaced the cover. He showed up when he said he would, completed the work efficiently, was very professional, and charge a reasonable price for services performed.

Super impressed with Elite in the annual cleaning offer, quick scheduling of appointment (Susie in the office was great!) and particularly Alex the technition who did the service quickly and was also flexible with me around accessing the property. He had the parts needed for a couple of repairs with him and did those immediately (I was worried they would need to be ordered and a second appointment set up!). 5 stars all around

Our customer had a unit that was not working and had a dead thermostat display. I called the main number and explained the situation. Shortly after, I received a call from Caelan. I added the homeowner to the call and he tried to troubleshoot the problem over the phone to no avail. It was late in the day, but he agreed to go to the residence to check out the problem. He discovered a dead outlet to which the condenser pump was connected. He connected the pump to another power source and got the unit functioning again. I really appreciate his help and his willingness to make a repair visit so late in the day.