Danielle Thornton

10 months ago

Tyler the technician was awesome! And Amie the dispatcher was very helpful in communicating with me when Tyler would be here to fix our problem! Thank you guys!!!

Nank Kay

a year ago

David and Tyler came out to do repair. They did an excellent job, were very professional.

Gustavo Delgado

10 years ago

Called Direct Source Plumbing @ 4pm and they were at my house by 430. Our drain was unlogged and I was paying by 450pm! Now that's quick! The gentleman that came out was very courteous and professional. I will definitely be calling them for any future issues. Great company!

Tony Nguyen

6 years ago

Had a small drip from shower head and called for a appointment for a estimate. Technician came on time and told me the part i needed had a life time warranty from manufacturer and to call them for the free replacement part to save money and call them back when it arrives. Technician came back after i recived the part and they put it in no time.....very honest and reliable plumbers will use again

Scott McIntyre

10 months ago

Tyler is the best asset to your company that you have. Awesome man. Took care here on a dark rainy note. God bless him.

Julie R

7 years ago

Once again I needed a plumber I trust. Excellent and prompt service from this company! Wes was extremely helpful in helping coordinate my insurance claim, service, information and fair pricing for a drain leak under my home. I highly recommend Direct Source Plumbing.

Briana Luttmer

5 months ago

David is always to my rescue, I live in an older home in North Arlington with old cast iron pipes that have channel rot. I haven’t been able to get to a point where I can replace the plumbing yet. I was having constant issues, he came in and took a look around and told me to switch out my toilets. I went from having problems once every 3 months to once a year! He just installed a clean out so we don’t have to keep pulling toilets to snake the drains….. they did an amazing job! Doesn’t even look like they had to dig out the front of the house to install it! I always admire his sense of humor when I’m usually not happy I have to call him AGAIN!

Wren L

11 months ago

called spoke to Amie extremely helpful. explained my issue Tyler was out within 2 hours. took care of the problem and explained what the issue was... couldn't be happier!!! will only use Direct Source Plumbing & Drain Cleaning from now on.

Mo Robson

6 years ago

I've used Direct Source Plumbing many times at my business and they always do a great job. Only plumber I call.

Carmen Cooper

6 years ago

Called Direct Source after receiving crazy high estimate from another company.

Direct Source repaired my problem on the same day at a price that saved me a minimum of $500 and possibly more than $1000.

I had always used Cobb Plumbing and had been very satisfied. Unfortunately Mr. Cobb has passed away. Direct Source is now my first call for my plumbing needs.

Cindi Owen

7 years ago

With all the issues we have had with remodeling our home, this was not the case with Direct Source Plumbing. When searching for a plumber via the internet, I was impressed with their reviews as well as their ad including the logo of the Cowboy Church.

They were very quick to respond and to schedule an appointment. Wes was so helpful and pleasant to work with. He knew quickly what it would take to get our plumbing in the shower working properly and was prompt in getting it done. He was here when he was expected and called before he was to arrive. We will definitely recommend them and will certainly call if we have any other plumbing needs. What a Blessing they were for us!!

Gerri Sackerson

10 months ago

I love Direct Source Plumbing. Everyone is incredible professional. I’ve used them since David started company roughly 15 years ago. David, Tyler, Wes & Amie are the best. I’ve even referred father-in-law & he loves them too. If you have a plumbing issue, I HIGHLY recommend Direct Source Plumbing.

Nicholas Cooper

11 years ago

I called Direct Source this afternoon for a kitchen sink that wasn't draining, and they said they'd be here within an hour - not only did they get there within an hour, but they had the job DONE within the hour! Excellent service. I would definitely call them again.

Michael Carreon

a year ago

Tyler did great job. Amie ( receptionist) responded right away to our job request.

Aundra Thomas

9 years ago

Excellent Work. We were impressed by the timing, and the well respected manner that the young man displayed. Prices are super reasonable, and I would recommend them to anyone who needs plumbing work. Both of our bathrooms were flooding, and they cleared the back-up pipe outside. The one thing that impressed me, was their HONESTY. Keep up the great work guys.

Autumn Wilk

10 months ago

Spoke with Amie and she was able to have Tyler come out same day. Tyler came and fixed the plumbing problem quickly and professionally in the rain! Very friendly fair pricing. Will use them again!

Eric S

7 years ago

Quick response time. I was told 1-2 hours, they arrived in 30 minutes. Wes was very thorough and was able to figure out what was causing the back up. Good company. Definitely recommend using them.

Roberta Lewis

10 months ago

I'm so glad I called Direct Source Plumbing. The Tech -Wes was on time, and is extremely knowledgeable. He listened to my concerns and was able to resolve my sewer line issue the same day.

Nicholas Sanders

4 years ago

Not 24/7 called twice and no response

Jesse Hernandez

10 months ago

My daughter recommended this company and best service I've had. Amie the dispatcher and Tyler the plumber provided the best customer service and repair. Beyond what we expected. Will recommend them highly to friends and family and are now on my permanent contacts. A TEN!

Nevine Yacoub

7 years ago

They did a great job fixing my clogged toilet

Ronald Wagner (Coach Wag.)

2 years ago

Glynis Thomas

a month ago

David Brown came and fixed our master bath faucet. He did a good job and we are happy to be able to used that bathroom again for showers.

Mitch Lancaster

a year ago

Tyler did a great job fixing my sink in a timely manner. Fixed both cartridges and no more leak!

Been going to Direct Source Plumbing for years and will continue to do so!

Jay Erskine

10 months ago

Never responded

elsie sosa

a year ago

On time, explained required work & cleaned up after himself. Happy customer

Peter Rajcani

10 months ago

Great service, very prompt. The technician was on time and did a great job with our leaking faucet repair. He did the repair on the same day when I scheduled the appointment. Highly recommended!

Cyndy Abbott

a year ago

Thank you to the team from Direct Source Plumbing for quickly resolving my plumbing issues. Amie and Tyler turned my huge problem into no big deal!

Paula Stewart

11 months ago

Amie hooked me up and sent Tyler to fix my clogged drain the same day I called. So helpful and informative and quick. Really appreciate Direct Source Plumbing, Amie, and Tyler! Well definitely be calling them again next time I need help.

April Smith

8 months ago

Thank you to Wes and his son for coming out and helping get my shower leak fixed. He was on time, courteous and very knowledgeable in his work. It was fixed quickly. The company appeared very family oriented which makes me appreciate their business. I would definitely recommend them and will be a returning customer. Thank you!!

Chuck De Bolt

a year ago

Tyler was VERY professional and courteous. Completed the job in a timely fashion and left the place spotless afterwards.

Will definitely use Direct Source Plumbing again when needed.

Le Le

5 months ago

Had a toilet back up, was able to get someone come in and fix it the same day. Very professional and efficient.

Patsy Cole

a year ago

Tyler responded to our emergency leak. He was on time, courteous and very professional. The job presented a few challenges, but Tyler handled every problem with care. I will continue to use Tyler for all of our plumbing needs and recommend him to co-workers, family and friends! Thank you Tyler, job well done!

John Hill

2 years ago

Having some plumbing completed and the communication is good as well as accurate. Appreciate the work is being completed just waiting for the follow up visit and I would recommend this company again.

Linda

a year ago

In a panic called Direct Source Plumbing. Amie was able to fit me in quickly which of course was an emergency with water flowing out of my wall. Yes I was able to turn off the valve but being the weekend needed water. Tyler came out, on time, explain my situation and fixed it quickly. I feel their prices are extremely extremely fair!! I would highly recommend this company and ask for Tyler. Great Christian company and employees

KaTracy Sullivan

5 years ago

I called Direct Source Plumbing with an emergency and they were courteous from customer service to the technician that came out. Wes was great and handled the issue with no problem. I’d definitely use them again!

Dedra Hampton

a year ago

Tyler came out today to clear out stoppage that was happening in our showers. Turns out, stoppage was actually outside of the home and could have turned out not so good if we had let it continue. He saved us from multiple other issues that would have arise from the situation. He was professional, gave great details of situation and very friendly to deal with. We are repeat customers and will continue to do business with this company.

Ashley Black

10 years ago

Direct Source Plumbing has come to our house twice. A few years ago David was here for a small job, and then yesterday Mike and Devin replaced both of our hot water heaters. Mike and Devin arrived on time and completed the job in the time that they had quoted. They were courteous and did everything possible to minimize the potential mess of replacing two hot water heaters in an attic. The job was well done, and the price was competitive. As a side note, our son who attends UT Arlington locked himself out of his car at school during the plumbing repair. Our baby was sick so I asked Devin if he could possibly take my son a spare key to the Direct Source office, and I would ask my son to find a friend to drive him to Direct Source to get the key. Devin took the key and delivered it to my son on campus. We were so grateful for his help! Direct Source will be the only call we make for any future plumbing needs.

Barry Nix

4 years ago

I give him 4 stars because he was a bit pricey for 55 minutes work. But he did show up on time and did stop my leak in my Quest water service line so far, but would only give me a 30 days guarantee. He did give great service and very professional in his work. You get what you paid for.

Othman Koudy

5 years ago

They came and fixed the leak on the garden hose without trying to charge me lot 9f money by replacing it. Honest guy. Thanks

Jim Chelette

4 months ago

Stephen Wolf

a year ago

Thank you Tyler and Amie for being so incredibly professional, showing up on time and really helping us out with our plumbing when we needed it most! Incredibly nice people, and would strongly recommend hiring them in getting your plumbing needs met.

Cathryn Hyde

a year ago

Once again Tyler to the rescue on my plumbing issues- always does an awesome job and gets everything fixed up right away! Big thanks to Amie too for getting me on the schedule first thing in the morning too!!

Karen Hovendon

3 months ago

I love Direct Source Plumbing.
Have used them for years for various plumbing/water heater projects. David is very professional and efficient and he has always done a great job. Calls are returned on a timely manner and appointments are prompt. I highly recommend Direct Source Plumbing!

Hellhound Struggle

4 years ago

I filled out their contact form over a week ago. The aim to respond within 24 hours. I'm sure they are really nice people, but I guess I'll never truly know since they don't actually respond.

Ron & Kate Allen

6 years ago

I've been using this company for the past few years. They are reasonably priced, knowledgeable, professional, and leave everything nice a clean too. Definitely recommend them!

Tim Tim

7 years ago

jay doucette

10 months ago

Tyler gave me several repair options, then fixed my faucet issue to my satisfaction. Highly recommend

Rich Matyiku

9 years ago

Called them and they said they can come out within 2 hours. Arrived promptly and fixed issue with ease. Would highly reccommend!

Christy Cross

7 years ago

This was our first time hiring a plumber, and we were very happy with the experience. Wes arrived promptly and listened to all of the issue that we were having. He was friendly and professional, and made sure to explain all the fees before fixing our plumbing problem. Great customer service, and not a bad price. We will definitely use them again in the future.

kimberly france

6 years ago

My plumber Wes notified me he could come early. I advised I was trying to fix it myself. He kindly said call if you need me. I was not able to fix the faucet on my own so I called Wes back and he graciously came to my rescue. Thank you for giving quality friendly service with no judgement of me trying to do it myself😁. I will definitely use Direct Source for my future plumbing needs!

Samantha Portillo

11 months ago

100% plan to call Direct Source Plumbing again if I ever need to! Wes was so respectful, and thorough. He helped me with our bath drain as well as answered several of my questions. Keeping their company magnet on our fridge at all times!

Sharhonda Muluzi

6 years ago

Wes was VERY helpful, honest and detailed. I highly recommend them and very satisfied. Thank you for your service.

Lee Abshire

10 months ago

Tyler did a great job explaining the cause of the problems and was able to get the job done. Amie is the dispatcher who kept us informed when Tyler would be out to get the work done.

Joseph Jenkinson

a year ago

Fantastic experience with Tyler who took the time to give us a full and complete understanding of our situation. Problem solved. Highly recommended honest company.

Mike Skawin

7 years ago

I scheduled an appointment for today, July 8, 2016 to have Direct Source come out to assess my problem downstairs bathroom and outside overfill pipe.

For years the toilet would overflow and I would need to get a plumber to unclog the pipe. They came and went , usually staying just long enough to clear the clog and leave.
Today , Chad, from Direct Source , arrived ...an hour early!

He actually scoped the pipe. He said the pipe looks fine...it just needs a thorough cleaning ...no other plumber,ever, said that to me .

Chad spent a solid 20 minutes or so cleaning out the roots that were always neglected by other plumbers. He said just do this once a year and you will be fine. The previous plumbers stayed just long enough to unclog the drain and tell me things like this just happen.

Before he left he also put on a special shower head for me and fixed a sink stopper that I was having trouble with...

Direct Source Pumbing is 5 star all the way! I will not consider another plumber after this experience.

Mike Skawin
Arlington,Texas

Monica Martinez

4 months ago

Atmos detected a gas leak. Started looking for a plumber and came across Direct Source Plumbing, saw good reviews so we called. David came out the next day and did a great job! Thank you..

Stephen Wolf

a year ago

Incredible work. Would recommend strongly.

Smookie

3 years ago

Mrs Carter

11 months ago

I called early this morning and they came within 2 hours. Amie was so nice and friendly on the phone and Tyler was very honest and knowledgeable. Highly recommended!

Lisa Hernandez

10 months ago

Tyler was so awesome! My daughter referred Direct Source Plumbing to us and did not disappoint. Will highly use them again. Thank you Tyler!

Tas-Tee Golf

10 months ago

Kewl Fx

8 years ago

I called Direct Source Plumbing shortly after they opened in the morning because my toilets were backed up. They said they'd be out between 11 am - 1 pm, which I was surprised to hear. Wes showed up just after 11 am. He took care of the issue and told me what the cause was. I asked him for his opinion on what I should do about the issue since it'll likely happen again and he gave me honest feedback which I greatly appreciated. One feels a bit apprehensive when dealing in an area they don't know much about but Wes did a good job of explaining the issue.

No one ever wants to have to call a plumber but I feel good knowing that I have found my plumbing company. The price I paid was exactly what they quoted. They got there fast and did their job quickly. I am a very satisfied customer. I recommend them to anyone that needs this service. 5 stars!!!

Julie Eichstadt

5 months ago

Came out next day and on time. He was so pleasant and so fast! Would recommend to anyone

Jackie Guevara

a year ago

They were fast and efficient! I loved the service the technician us! Will keep using them for any plumbing needs!

Steve Tackett

7 years ago

Friendly and showed interest in our problem. Reasonable.

Joseph Hamandi

9 months ago

Had a bathroom that was receiving 0 hot water pressure, DS Plumbing was able to get out within 1 business day, assess it, then come out the following day and fix a clogged line that had sediment in it. Very quick to respond and professional

Terri

6 years ago

I had few issues with my kitchen sink and two toilets. They explained everything that needed to be done and they quoted me a great price to fix my repairs. It was done the same day i called them for service. thank you for the Great work!!!!

Chrissy Kaley

5 years ago

Direct Source has all around fantastic customer service. From the moment they answered I knew I would be well taken care of! I told her I had a leak and she had Wes over here within a few hours for a FREE estimate. Everyone else quoted me several DAYS out but Direct Source made our leak a priority!

When Wes arrived he was quick to discover the knob just needed to be tightened. Instead of racking up unnecessary charges he let me know it was fixed and cut my bill in half! Wes is a true lifesaver.

Everything was completed FAST (within hours of the call) and for a great price. I cannot recommend Direct Source Plumbing and Wes enough!

Rowdy Smith

6 years ago

I had a slab leak and called on Saturday morning to schedule an estimate for Monday. Wes was in the area and came by Saturday and gave an estimate within an hour of me calling in. He re-piped the lines through the ceiling instead of having to destroy the slab. He even stayed late to complete the job. Everything was done in a timely manner and very professionally. I would highly recommend them and will use for any future plumbing problems.

C N

a year ago

Our technician, Tyler, was prompt and the repair was completed quickly.

MA Sargent

7 years ago

Our experience was beyond great and that is an understatement!!!!!!!! My mom and I wanted a second opinion after having another company coming out and totally taking advantage of us. This other company company told us it was going to be a $2400 job and they were going to bust concrete and tons of other things, not to mention walls have all ready been knocked out. Thankfully, Wes Hart and Tyler Tuttle put our hearts at ease and told us they could do a waaaaaay better job for a much better price without having to do any of what Benjamin Franklin told us. There were NO LIES!!!! Honest, respectable and friendly people. Not to mention, the to guys ended up fixing two other issues we had while they were here. I love this company and would recommend them to ANYBODY!!!!!!!!!!!! THANKS YOU GUYS!!!!!!!!!!!!!!

Paul Erickson

6 years ago

Brian Dally

10 months ago

I had first called 2 other plumbers for a whole house stoppage to come diagnose the problem. The first was at night, charged me an emergency service call fee, arrived and took a quick look at it and then quoted me an extra large amount for the next step to fully diagnose the issue. I decided to get a second opinion and called a another company who then came out the following morning, took my service call payment first, tried to diagnose the clog, then said they couldn’t tell what it was but would required a massive excavation in the front yard at an excessive amount of money to further diagnose. I couldn’t get a straight answer on some of my questions and just had a feeling something wasn’t right. After they left, and quite frustrated because I felt I was getting nowhere fast, I then called Direct Source Plumbing and spoke with Amie who was very helpful in taking my call, took detailed notes, and with a sense of urgency, relayed my message to the plumber. In a short time, I received a call from Tyler who gave me an good idea of what needed to be done to diagnose the issue. When he arrived he was extremely polite and knowledgeable about the situation, and took the time to explain to me what he was doing, so that I fully understood each step, and ultimately ended up diagnosing and fixing the problem. He even called and had the master plumber, David, confirm and verify his diagnosis. This is how I wish all service calls could be! Tyler is the perfect example of how the ideal repairmen should be. I believe this company and religious-based group is in business for the right reasons, to truly help people when they need it. I can’t possibly recommend them enough! True professionals! Thank you again!

Funmi Layo

a year ago

I received an estimate on Monday and they were back out on Thursday to do the installation. I connected with Emma at Home Depot who connected me to Amie receptionist David and Tyler. All family all working together to get great jobs done. They were on time, professional and diligent in all they did. We need more great customer service and family owned businesses like you!

Bartlett Barry

6 years ago

Excellent personable & VERY timely service. Wes does a great job and is very honest presenting the most cost effective options

Chandra Weber

10 months ago

This company is GREAT!!!! Aime was wonderful to make an appointment with. Tyler was personable, professional and made my problem go away fast. Thank you for the help!!!!!

Monique Allman

10 months ago

City confirmed a leak on my side of the water main. I had a great experience with Direct Source Plumbing when I had a water heater replaced last year, so I called them again. I called just before 5 p.m. and a courteous person answered the phone. I was able to get scheduled immediately the next day. Tyler arrived ready to work. It took some digging to isolate the leak due to the highly saturated dirt and clay, but he found it in about 30 minutes. After getting the proper parts, he not only solved the water leak but explained every aspect of what he was doing. I am spoiled by the kind of service I receive from this company. I will continue to use and recommend Direct Source Plumbing.

Dwayne Allman, very satisfied customer

Sonya Drayer

6 years ago

The owner Dave came out to resolve my issue. Very warm, friendly presence and very knowledgeable. He resolved my problem and replaced my garbage disposal in less than 30-45 min. It did not take up my entire day and so glad I called. I would highly recommend this company and will use them for any future needs.

Paul Buening

11 months ago

Tech Tyler was awesome. Amie was amazing.

Judy Fennell

5 years ago

Direct Source showed up on time for the scheduled appointment and provided a detailed quote for the services. Travis was knowledgeable, professional and patiently answered all my questions. All the work was completed in one day at a fair price. Wow! Thank you so much! I will definitely be a repeat customer and give my highest recommendation for their quality service.

Elijah's Mimi

6 years ago

The plumber came in a timely manner. Did a complete inspections of my property, pinpointed the problem. Gave me three options for resolution. Completely ruled out a costly job that another plumber had quoted that would have not fixed my problem. Although the job that needs to be done is essentially the same price, I'm confident that the correct issue will be fixed.

Candle Cat

4 months ago

To say that we HIGHLY RECOMMEND Direct Source Plumbing is not saying enough about Direct Source Plumbing. David is a HERO! Ya'll, no other plumbing companies have listened and cared enough to get our drain completely cleared and functioning. It sounds simple, but it was near impossible! David has expertise that is unmatched, especially understanding older homes. He did not rush us during our appointment and thoroughly explained options that we've never heard from past companies who ripped us off. We all know how hard it is to find a contractor worthy of referring, well here you are. Top notch. Thank you David and Direct Source Plumbing for improving our quality of life!

Victoria Gallucci-Bushey

11 months ago

Had my kitchen sink clogged up and not draining I called directed source plumbing to fix the situation the receptionist Amie was able to get me an appointment next morning. Tyler was the plumber who arrived to fix my clog. He cabled the kitchen sink pipes all the way to the outside pipes. Very informative with exactly what he was doing. He also went beyond and wet vac under my sink. I definitely recommend this company.

David Wayne

6 years ago

Very pleased with the prompt and thorough service each time I've used these guys. Thanks again for the discount coupons that help alot with costs. Will be our goto plumbers.

Laura Russell

11 months ago

Amie was quick to answer the phone and get our appointment set up! Tyler was at our house in about 30 minutes and was very friendly and professional! Highly recommend!!!

Charlotte Settle

a year ago

Tyler was quick and thorough. He was very respectful. He got the job done. The receptionist Amie is always friendly and respectful.

Antoine c.

8 years ago

I had a problem with our toilets not glushing... water coming back into the toilets/tubs in both bathrooms. Wes, David's son, came out on time. He immediately accessed the situation and went ahead and told us the estimate becore any work began. There is not a service charge for them to come out. The price they estimated was reasonable. They also have a 30day warranty that comes with everything.. its included. And wes told us what the problem was and if this was a temporary fix as well what we could do in the long run and how much it would cost. I highly recommend these guys.. they are very trustworthy.

Williard Harris

2 years ago

Carol Schmidt

10 months ago

On time professional service, completed replacement of faucet on an older home in record time. Wes was pleasant and reassuring and we no longer worry about possible damage to the home caused by the leaking old faucet.10/10

David O'Donnell

6 years ago

Had the main line to the house break in the middle of the night. From the girl I set the appointment with to Wes who fixed the line, the experience was about as good as it can be. Actually paid less than the initial quote. If I have any plumbing issues in the future I'm going to call Direct Source.

Nancy Carl

3 years ago

Direct Source plumbing repaired a leak under my house last Friday. The care of getting the job done correctly had me setting up an appointment for another plumbing problem. They did every thing I had asked for and even checked their Friday job. I have found a plumbing company to use again and again.

Krystal Thomas

11 months ago

We called to make an appointment and Amie was very nice and was able to get us in the same day. Tyler came out, on time, explained the situation and fixed it quickly. Highly recommend this company!!

Trevor Tee

a year ago

David is an absolute rockstar! Thankfully, I have found a trustworthy plumber after moving to a new city and state. A plumber isn't always someone you want to see, but when you do, David is the kind of guy you want to show up. He came in, gave a reasonable estimate, and was able to get to work on my project right away. In my case, he was able to move a couple of toilet valve stops that were originally installed directly behind the toilet, to make room for the new modern, longer toilets. He did great work! I will not hesitate to call him again in the future. Hopefully, he won't be too busy with all these great reviews ;)

Robot Dinosaur

11 months ago

I've used these guys 3 different times and have found them to be extremely professional reliable. I have worked with dishonorable plumbers in the past and these guys are not that. Tyler has been here 2 time and I found him to be extremely knowledgeable, professional and kind. The 1st time he was here was to fix my daughter's bathtub faucet. As a father himself, he asked if i would like him to adjust the water temperature governor on that faucet so that the temperature would not reach a level to burn my children in case they were messing around with the handle. I appreciated the consideration. Also, Amie who is the receptionist has always been very polite and on top of things.

Gary Rice

10 months ago

Amie and Tyler have great customer service.

David Davis

6 years ago

Skillful, honest forthright.

We called Direct Source after another local plumbing concern sent out what turned out to be a salesman in response to our request to auger a stopped up drain. The salesman spent some time surveying our situation and, it seemed, surveying my wife and me to see how much they could milk us for. They wanted almost $800 to get an actual plumber/tech to come behind the salesman and do the job.

Direct Source sent a real plumber, Wes Hart, who showed up at our door promptly. He discussed some potential solutions if our problem persists, but did a basic clean out for $160 that seemed to make the most sense as what ought to try before turning to more drastic options.

Zac Hendricks

5 years ago

Awesome experience with this company. Great service and extemely nice and professional techs.

Joni Howard

a year ago

Best service and help from David and Tyler!!

tyrone gaming

a year ago

Tyler’s awesome as shit…..no pun intended

A Doskocil

11 months ago

Direct Source Plumbing was very prompt in returning my call and got me set up for an appointment the very next morning. Wes the technician called me to let me know he was on his way; very polite and professional. He was able to get the corroded bolt off my water heater and replace it and the hose with a new one. It was working in no time! Such a relief to have it fixed without having to replace the whole thing. Definitely recommend this company.

Christy Andromalos

a year ago

Tyler was very nice to work with and reliable! He replaced my faucet and shutoff valves in a timely manner. Will recommend them to anyone!

R Mill

11 months ago

Wes from Direct Source is always a great guy to work with. Professional, knowledgeable, and fixes any plumbing issues that arise. I appreciate the help!

ML Zook

a month ago

Expert level plumbing services. We had a rocking/leaking toilet which turned out to be an offset flange issue. David gave us a less invasive option to fix it after another company wanted to unnecessarily dig under the house. Happy with the results and the price was right. Thank you for a job well done and also for the business card magnet. It's a great feeling knowing we have a trusted professional we can call for any future plumbing needs.

George Olsen

6 years ago

No estimate. Labor less that 1 1/2 hours. $375.00. Had used them before with good results. $100.00 just to replace two shower nozzles with ones that I supplied. GET an estimate!

Melissa Thompson

11 months ago

Tyler was amazing! Super informative & very helpful. Amie was very easy to schedule with and Tyler was always on time and communicated well & worked around my schedule! I was very happy with the quick installment and the company's response time!

Lundy Williams

2 years ago

Absolutely the worst company I have ever used. The only thing they want a direct source to is your money. Do not use this company for any reason, you will regret it if you do.

A P

7 years ago

4 plumbers later and they gave us better news than anyone else. Very professional employees.

Teresa Patterson

9 years ago

We needed a drain cleaned on a Friday night around 7:30. The hours here are until 11pm so there was no after hours charge. From the time we called until the time Wes drove away was less than an hour. He was a very polite and professional young man and an asset to this company. I would recommend giving them a call with your plumbing needs. We just happen upon them by searching the internet...no more searching for us. We now know who to call!

Patricia WATSON

7 years ago

Wes came promptly, was polite and knowledgable , and solved my problems quickly and expertly! I also received an estimate for future jobs since I plan on using them for all my plumbing needs.

Strong Kathleen

6 years ago

Used this company yesterday I like the fact they answered their phone on the first ring! The service was great and tech was nice. Will recommend to others in DFW

Kathleen

Joshua Nelson

a year ago

Tyler did an amazing job getting my plumbing issues resolved. He is incredibly knowledgeable of his trade and I will definitely use their services again!

Michael Petrey

9 years ago

We had a kitchen sink that was not draining. I called Direct Source Plumbing and Wes arrived on-time wearing a clean uniform. Wes had a friendly and professional attitude explaining everything that needed to be done and the price associated with the work. Wes completed the work and the sink now works perfectly. I will definitely be using them again for future plumbing services.

Frank Johnson

6 years ago

I called about having a drain line snaked (I generally have to have it done annually when, like clockwork, the kitchen sink starts backing up). Wes arrived at the scheduled time and gave me free estimates for snaking or hydro-jetting, both at very reasonable prices compared to other quotes I had received in the past. I opted for hydro-jetting to try to fix this recurring problem. Seeing at least 30 years worth of huge, nasty pieces of caked-on grease come out of my line, I've gotta believe that my kitchen drain line will remain clog-free for a lot longer than it has the past. Wes also provided monthly maintenance recommendations to help reduce future grease build-up in the drain line without trying to sell me expensive chemicals available only through licensed plumbers. I will never have plumbing work done again without first calling Direct Source Plumbing.

Rick R

11 years ago

I have used Direct Source twice now. The first time I broke the supply faucet to our water heater at 11PM. I called DS and left a voicemail. David called me back at 8AM and was at the house by 10AM. He fixed my screwup in no time with an upgraded valve without damaging our dilapidated water heater (a miracle in itself!)

The last time I used DS, I was replacing my toilet only to find that the builder of my house didn't put the drain in the right location. Instead of a 12 rough-in, I had a 7.5 rough-in. My old toilet wasn't even sitting over the off-set flange! I knew immediately that this job was going beyond my abilities. I called DS, David had a team to the house in a couple of hours. We talked about price for a few minutes then I had them start.

The team excavated, repositioned the drain, and had cement poured and levelled in a couple of hours. Now I can mount a normal toilet securely!

The ONLY bad thing I have to say about DS is that the kid (who was obviously in training) with the team on the second visit tracked some dirt into the house. Not a big deal, and it didn't stain. I was too excited about the great price and speed which they completed my heavy-duty plumbing job to fuss about a little dirt.

Thank you, David!

Kathryn Myers

a year ago

Arrived quickly and repaired our problem quickly!! Highly recommend!

The Walkers

7 years ago

Acknowledge God in all your ways and He will direct your path. After being taken advantage of by a faulty contractor and his boot leg plumber, our home was in a mess. It was a plumbing issue (slab leak) and some other things that the contractor said would cost $$$$ - Prayer still works! We went to God in prayer after firing the contractor, and God lead us to Direct Source Plumbing. From the first call, to the completion of the job in one word........these guys were PHENOMENAL! They found things that were out of place, and things that did not need to be done in the first place. We were told by the contractor that he had to place a line over the house through the attic to re-pressurize our master bathroom because of the leak......(smh) this was false information. When Wes from Direct Source Plumbing came out, he immediately went to the solution. Wes checked the volume from outside, he turned the volume/pressure back on from where the contractor's plumber had turned the pressure almost completely off. Our pressure was restored just that quick, and no need for overhead lines. To make a long story short, this is just some of the amazing things this company did to get us back up and running like new, and the $$$$ the contractor thought he would get, God gave us favor. Direct Source Plumbing could have charged us an arm & leg for the work they did but because of their integrity, they were HONEST. We were relieved that our bill was affordable and no where near the price quoted by the contractor's plumber. They even blessed us with a military discount. Direct Source Plumbing came in and had to undo what the contractors plumber did - and then fixed the leak all in a couple of hours to meet city expectations. We are humbly grateful that Direct Source Plumbing was very affordable, professional, knowledgeable and efficient. Word of mouth is the best advertisement and we will recommend them to everyone we know. May God bless you David (owner), Wes and all of the Direct Source Plumbing family for giving us our home back.

The Walkers - Arlington, Tx

Key Tse

9 months ago

I have Direct Source Plumbing twice, and they did a great job both times.

Barbara Rehm

7 years ago

I thought I would never say this, but I love my Plummer. Unfortunately, I've had to have them come to the house numerous times ( not anything to do with their lack of skill) even on a Sunday. They are always prompt, courteous, efficient and reasonable. They stand by their warranties and always call ahead before arriving. I highly recommend them, and I have used them for both large and small plumbing jobs.

Carmen Barrington

11 months ago

Amie got us booked quickly. Tyler came out and was very professional. He was able to get my leak fixed and me back up and running. Would definitely recommend this company.

Lost Youth

8 months ago

Linda Rose

a year ago

Tyler, the technician was great and knowledgeable. Amie, who answered the phones was kind.

Crystal Cain

a year ago

Very happy with direct source plumbing. Tyler fixed what our problem was with our toilet. Would recommend him (and the company) to anyone! Great service!

Stephen Kasallis

7 years ago

Wes came out promptly when he said he would. He fixed my problem in 30 mins. He was kind, cordial, and professional. I will use Direct Source for any future needs. 5 stars

Katherine Amos

2 years ago

Wayne Green

a year ago

These guys are awsome, Tyler and Amie went above and beyond to make sure we are taken care of.
Fast and friendly service . I give them an A++

C.D.O

7 years ago

Direct Source installed a Hot Water heater in my residence and did an excellent job. I checked with Lowe's first and they came out and charged me 35.00 for an estimate and said the new water heater had to have a shut off switch installed and that it had to be raised off the floor and that they had to pull code from the city. All of which Wes Hart, my installer, told me was not necessary. Lowe's wanted 1702.00 and Direct Source did it for 1480.00 which is still kind pricey, but the job is done right. And compared to all the other Plumbing companies around, Direct Source is the most reasonable. My only regret was I didn't call them first and I lost 35.00 bucks to Lowe's! I recommend Direct Source. Wes did an excellent job!

Rebekah Woodruff

9 years ago

Clogged kitchen sink with a family of 6 doesn't work very well. I called DS on Thursday morning around 7:30am and they said they'd be out between 9:30-10:30. I got a call around 9 asking if they could come in the next 15 minutes. Even better! Wes showed up at my door with a business card to show who he was (great for a woman at home with children). He cleared the clog in my sink and was patient with the little ones keeping watch and asking questions. (Prevention tip: egg shells and garbage disposals don't mix...who knew?) Another plus...he cleaned up after himself and even cleaned up the mess that the sink had made before he got here. Really pleased with the service. Will definitely use again.

Jimmy Whittaker

5 years ago

We had a leaky outside faucet. The tech was scheduled to show up between 5 and 7 PM. Travis called shortly after 5 and said he would be here at 6 pm. He nailed it pretty good. He said he could replace the washers but that would be a temporary fix and he suggested replacing the whole thing. I had researched the problem online and the consensus said to replace the whole faucet so that was our plan all along. He had a new frost free faucet on his van and got it installed quickly despite the original having not been the best install(it was recessed in the brick and the mounting ears had to be cut off before he could spin the faucet off). Very nice work and Travis was a pleasure to talk too. Will use them again

Marques Hairston

6 years ago

They were great! Great pricing great customer service great......my favorite part was I didn't have to pay anything unless something actually got fixed!! I'll be using them for any other issues that may come up!

Vince Heiker

6 years ago

The technician was great - Wes gave me some tips on how to maintain my bathroom sinks, and was quick and fair on the pricing. Will use again if plumbing issue occurs.

Paula Henderson

6 years ago

I called Direct Source Plumbing and right away I was impressed by the service over the phone. I felt very comfortable knowing that I was going to receive good service. I was searching for a plumber that I felt would give me a fair price and quality service. I took a chance and scheduled an appointment and Wes called within the hour. I must say they delivered. My quote was fair and we also received valuable information in maintaining our drains. Wes was patient and very knowledgeable about his job. I will definitely contact Direct Plumbing again and refer them to friends/neighbors. Thank you Wes and David

A.I. Feliciano

11 years ago

Called Direct Source Plumbing to trouble shoot a drainage issue between my kitchen, laundry, and garage utility sink. Mike explained to me, down to the T, the causes of such poor drainage issues and what was going to be done to fix it. He also took the time to educate me on how to minimize these problems in the future. I feel the fees charged were fair and competitive based on the work done.

If I ever have any plumbing issues in the future, Direct Source will be my first choice !!

Freddy Montoya

7 years ago

Came out in the rain and made repairs on a line leak at the cutoff valve outside. Made it out in the first hour. Would recommend them...

Yvonne Walker

10 months ago

This company is very good..the tech (Tyler was very knowledgeable and helpful.

Richard Langman

5 months ago

David was very personable and professional, answered all questions so I could understand

Ishelle Nelson

11 months ago

Amie was very helpful in getting the right tech out to help my client with their plumbing needs. Tyler was awesome!! He talked us through the process/ problem and it was clear to understand. They are God sent ..

Shane Nelson

7 years ago

Wes with Direct Source Plumbing is amazing. He has been to my house now twice when my wife was here by herself. She felt completely comfortable with him in the house. That piece of mind is priceless. I have been pleased with not only the quality of his work, but the quality of a person he is, and the company he represents. I have hired other plumbers in the past, but all of my future plumbing will be with Wes and Direct Source Plumbing.

Previous review......Great job! Wes was honest, prompt, and did a great job. I will use Direct Source Plumbing in the future! Top-notch outfit! Thank you Wes!

Randel Cross

4 months ago

I can't speak more highly of the services that David provided me! He even beat a previous estimate by a dishonest contractor by over $1100. Upon conducting his excavation and through his expertise he was able to determine that there actually was no plumbing leak but a sprinkler system malfunction. INSTEAD of charging me the full price for a job that didn't need to be done, he negotiated the price of the excavator down to a few hundred dollars for 7 feet of digging. HE DIDN'T EVEN CHARGE ME A FEE FOR PLUMBING. This is integrity 👏 that you don't see much in this profession anymore. I've had David out since and recieved the same level of care and professionalism. He will forever be my plumbing expert and I hope you choose him for your family as well. Thanks David!!!

Melanie George

a year ago

I have used direct source plumbing twice already- and both times Amie the receptionist was very courteous and fit me in right away - and Tyler came out both times and he has been very prompt, gave helpful tips and did a very professional job.
— Melanie

Chris Parker

7 years ago

Wes did a very good job. I probably will be having this company install a hot water heater in the future. Just a very nice and hard working guy.

thank you god bless
Chris and Ruth

Mitsi Pimentel

7 years ago

Wes Hart was very professional and efficient. We paid a fair price for really good work. Will definitely call them again for any future plumbing issues. Thanks Wes!

Debbie Cabello

6 years ago

My first experience with Direct Source plumbing was great. Wes Hart was very trustworthy and professional. I originally thought I had two issues, an outside leak just past the meter and a possible inside leak under the slab. I was expecting the worst! Wes took time to thoroughly assess the issues and explain the potential repair scenarios. He worked quickly to repair the outside issue. He then diagnosed that I didn't have a slab leak after all. I've had other plumbers who would have taken advantage of the situation and misled me into paying for repairs that I didn't need. I appreciate the integrity and honesty of Wes and Direct Plumbing!

Doug Noland

9 years ago

wes found my problem in short order. they fixed my sewer pipe under the slab in one day. they ran into what I would call a major snag, and still finished that day and stuck to the original estimate. first rate service. first rate plumbers, very professional. I wouldn't call anyone else.

Jenny Hofmann-McGraw

a year ago

We have used this plumber a few times. They are always on time and do a great job. David will be honest and do what is best for the customer. They looked at our lines to the sewer to make sure we do not have tree roots impeding the lines. I highly recommend this plumber. They are the only company we will use.

Doug Smith

5 months ago

David is very professional and efficient. I have been using him for several years on various projects and he has always done a great job. Amie his receptionist always returns calls promptly to set appointments. They are a great team.

Mel Lubs

7 years ago

Direct Source send a young and honest guy to our home .....Thanks!!! Wes..I
see you next time when we have anotther plunbing problem......

fjhenry3

10 months ago

We have used Direct several times and have never been disappointed. The tech today arrived at the scheduled time, efficiently completed the work and left the room clean. Give Direct a try, you will not be disappointed.

Liz Maqueda

8 years ago

I will definitely be calling them in case of any future plumbing issues! My tub was clogged up and they were able to resolve the issue within a few hours. I paid a reasonable price for their service. They were so nice and explained the issue so that i understood what was going on. Thank you guys!!! 👍👍

alicia taylor

10 months ago

Wes came out & detected my water leak immediately. Quote was reasonable with no service fee for estimate. First time to use Direct Source from TGCL & had a great experience. Very satisfied to find an outstanding plumber for my household needs.

Dana Turley

10 years ago

Fast & Courteous ~ Absolutely worth every cent! I am glad I found this company & will call them again for any of my plumbing needs!

Killz alot

a year ago

On time and installed our toilet fast and at a low price.

Ashley Poland Arlington, TX Manager

6 years ago

I'm sorry to say my experience was negative. I called because we had just moved into a new home. My husband used the 2nd shower and the water would not turn off. I called Direct Source and they did thankfully send Wes to fix it and he did get the water off and fixed the shower. We paid that bill immediately. The next morning the shower would not turn off of scalding hot so it was still not usable. Wes came back out and told my husband what parts he needed to fix the issue. My husband went and bought the parts, but that did not work. During this process I realized we have American Home Shield to fix thest type of issues. I called them and they came and fixed it and it works! I called the owner and politely requested a 50%-80% refund as the plumber did get the water off which I appreciated, but did not fix the problem. My husband had to take off work twice and we paid two invoices! We were charged for the second time the guy came out as well as the first! The owner said I'm not gonna do that ma'am. I could see this was going a bad direction as he was accusing me of trying to cover my costs etc ...I don't like to argue so I said that's fine. Just do what you think is fair. If you think that's fair that's fine. I'm not going to argue. So no refund was given and as a result this negative review had to be written.

Precious Clark

4 years ago

Derek Strong

6 years ago

I have used their services twice now. The first time I got a quote from a different company for a repair job That was going to cost $2400. Wes came and told me what the real problem was and it was fixed for under $200.

The second time he came out for a different issue and had it fixed in an hour. He's a very honest and professional person. I would recommend them to anybody that needs plumbing work.

Mary Ann Hendricks

6 years ago

Wow. This was the best experience I have ever had with a plumbing company. They were fast and they were extremely professional. They ended up giving me a plan for moving forward. I will never use anybody else!

Andre Farci

9 years ago

I called Direct Source Plumbing on Friday evening when the sewer line at my parents' home in Arlington was clogged (other plumbers were not even returning my call). Within 30 minutes, Wes from Direct Source showed up and quickly cleared the line. He was professional and very efficient in finding & fixing the problem. My parents now have their business card on the refrigerator and will definitely use these guys for future plumbing related problems!

mark coons

2 years ago

Wow just wow! Great company to do business with. We were in a jam with no hot water and our warranty company was delaying the process. So we called Direct Source Plumbing. They were here within 24 hours and had the job done. Very thankful, thanks so much guys!

Steve Skains

a year ago

Direct Source Plumbing has been my GO TO plumbing company for many years. I'm in the Real Estate business and plumbing is one of our most common issues to deal with in a home. David, Amy, Tyler and the crew at Direct Source has always been prompt, friendly and professional rather it's fixing a major leak or a simple faucet install. Highly Recommend!

Jessica Eaton

7 years ago

We had issues with the A/C drainage clogging up a bathroom sink and flooding the bathroom while out of town on vacation. Called on Monday morning and Wes and Tyler were out by 1 pm. Clogging issues and leaks solved quickly and neatly with tips on how to do preventive maintenance for the future. Thanks for the great work!

James Aghayere

4 years ago

Super honest and a free quote. He let me know what to expect and didn't try to add things on to the bill I didn't need. He saved me money no question and the service was fast and friendly. Highly recommend.

Froxdy 23

11 years ago

Called a few plumbers with my main sewer line blocked late in the afternoon. They were the only ones that responded within 30 minutes. Wes came and was very professional, quick and it was exactly what he quoted. They will be who I call from now on. GREAT EXPERIENCE!

Kim Turner

7 years ago

We use Direct Source for any and all our plumbing needs and have always been satisfied with their quality of service, expertise, professionalism and pricing. On one occasion, we had them out to look at the water heater and it was a simple fix. The technician actually listened to me as I mentioned another unrelated item and noticed a faint dripping noise from our kitchen that was a part of that issue. Instead of insisting that we had a foundation leak and wanting to tear my floor up, he gave me the signs to look for so that I would be able to tell if, in fact, it was a true leak. Several months later, I saw the signs and called him back. He was able to pinpoint the location, and have it repaired, with my floor back in tact, all within a half a day! And the cost was well below what we'd heard others charge. These are our go-to guys for everything! They have our highest recommendation! Thanks David, Mike, Wes and Tyler!!

Jeff Newhouse

3 years ago

I will definitely call Direct Source Plumbing the next time I need a plumber. Mike arrived on time and replaced our water heater that same day .

Jennifer Hammermeister

a year ago

Great job! Amie was great helping us! Tyler was a pro!

pac7504

5 months ago

Thanks so much david

Katrina Butler

7 years ago

I contacted Direct Source Plumbing this morning desperately needing to have a master bath vanity unclogged. They were able to accommodate my schedule with an afternoon appointment. David contacted me to ask if I was available for him to come to my home at my scheduled appointment time. He was very friendly and took the time to explain what was required as well as provide me with a fair quote. I was impressed that he took his time to ensure that the work was done properly. He also thoroughly cleaned up the mess that he made.

Two thumbs up!!

Diana Wagner

6 years ago

I would give Direct Source Plumbing more than 5 stars if possible. My toilet and flange needed to be replaced. I got two estimates, and Direct Source was the better of the two, without using a jackhammer into my floor, as was prescribed by the other company. The job was done in 3 hours by Direct Source, rather than a full day, and I did not need to replace my floor or use a jackhammer. Wes was the repair man that came to our house. He was right on time, professional, respectful and prepared for the job. He communicated at all points during the process and responded to all questions clearly, without trying to confuse issues or add costs. He left the area clean and tidy. As an owner of an older home, I have plenty of experience with all kinds of repair companies and their agents. I know it is always a good idea to get two bids on any job, and this job illustrated exactly why it is so. I recommend Direct Source Plumbing without reservation.

Lonnie Sallas

a year ago

The technician Tyler was very professional & on time. Received a call when he was on the way. He was able to clean out our clogged drain. Before he left he took the time to even run the washing machine for a few minutes to make sure it would drain properly as it was on the same line as the kitchen. Very thorough. Highly recommended!

Jason Cortez

10 years ago

Worse customer service ever, will not be calling back or referring anyone here

Nancy Light

a year ago

God is good. I prayed for the right plumber before going on the good contractions list and I selected Direct Source Plumbing based on their logo and I’m so glad I went with my gut.
Amie was so nice and Tyler was wonderful. This is my plumber for life. Tyler took care of my emergency along with a couple of other things.
My sister and I also got some much needed laughter
out of this visit.
I recommend this company wholeheartedly if you’re looking for a good plumbing company that won’t overcharge you and take advantage of senior citizens

Megan B

4 years ago

Update: No 24hr emergency service. They replaced a cracked pipe (on a Friday around 6pm), 23 hours later that pipe cracked, but it was just after 5pm on a Saturday so no one was answering the phone or returning messages. Found a round-about way to get ahold of someone, no one could come out until Sunday, no time given. It was Sunday afternoon we gave up and asked for a refund (they did refund our almost $700 repair fee which is why there are 2 stars instead of 1, the poor guy we called also answered his phone each time, so that was appreciated). Our uncle (who works during the week, has a family to care for and lives over an hour away) came out and replaced the cracked pipe Sunday evening, so we wouldn't have to go without running water for a second night.
In the photo is the cracked pipe our uncle removed.

First use: Wes came out and ended up recommending a landscape/irrigation company to try to save us some money. Good customer service, free estimate!

ccwilkins

11 months ago

Tyler Tuttle and Amie Brown were exceptional with supporting my needs. They where knowledgable and extremely helpful.
I will defiantly use them again for any plumbing needs I have.

Eric Mestayer

a year ago

Tyler was on time and efficient. Very professional service.

Kellen Gandy

8 years ago

STAY AWAY! Very expensive and poor quality work. I called Direct Source Plumbing to get a water line installed from my faucet to an ice maker located on the opposite side of the kitchen. They ran the water line tubing through my pantry and used duct tape to secure it to the wall. It looks sloppy, visible waterline, and most of it has already fallen down. Horrible service. Not professional at all! And my bill was $170, for them to install a 6 foot water line with duct tape.

Gerry Foster

9 years ago

I had an emergency hot water leak and Mike was sent out to take care of it. He was professional, explained what was occurring and what needed to be done. Although he had to jackhammer a hole into my kitchen floor through the slab, he kept the mess to an absolute minimum. I was very pleased with the work he did.

David Brown

a year ago

The employees were easy to work with. They performed the work required and were very honest and forthcoming about each step of the process. I recommend this company.

Dave Miller

7 years ago

Trust in the Lord with all your heart and lean not on your own understanding. Proverbs 3:5
And call Direct Source for plumbing problems- good folks that do a good job!

Rhonda Kirby

7 years ago

Prompt, Honest and Professional Plumbing Service techs!
We called on a Friday morning 6/17/16 and was booked an appointment that same afternoon for a plumbing problem with our tub faucet. Wes and Tyler worked together to get the faucet repaired quickly using the original hardware. Pricing was fair for licensed honest work. This was the first time to use Direct Source Plumbing Service.
They put to practice ETHICS and INTEGRITY and we will absolutely call on their service again when needed.
The Kirby's/Pantego, TX

Tara Walker

11 months ago

Had a busted pipe in my front lawn. Wes was able to come and fix it all.

Mindy B

9 months ago

These guys responded quickly to our request for a bid, were professional, and did the work well. It was easy to schedule with them, and they explained the work well. We plan to use them again for any plumbing needs.

Matthew Bird

6 years ago

Called these fine folks on a second opinion; original plumber couldn't clear shower drain & told me it was a damaged or missing p-trap & would need either $3k to jack out the concrete in the bathroom or $5k to dig from the outside to fix it. Wes with Direct Source had it cleared in less than an hour. He also got a new water line installed for my kitchen to go to the fridge. All for a fair price, & just under half a days work. Any plumbing needs I have will go through this company.

Jaime Ibarra

8 years ago

We called Direct Source after 5pm due to my sewer line backing up into my home. They came within 35 mins of me calling. Wes was very professional and understanding. The company never charged me an after hours fee. And the price discribed over the phone was exactly what they charged me. As a first time home owner with my very first plumbing emergency they and Wes Hart were just AMAZING! WILL USE THEM FOR PLUMBING NEEDS IN THE FUTURE!

Anthony Robertson

7 months ago

had direct source come out due to a suspected gas leak per Atmos. Within 2 hrs we were told there was no leak then there was a leak, oh nevermind I forgot to close the valves upstairs, then no leak again then 30 mins later there was a leak 🤦‍♂️....OK cool how much are we talking? $575, OK cool. they do the repair then atmos says there is still a leak. so they send out 2 guys the next day, finally get it done and the city inspector approves and we finally get our gas back on (atmos had bad guages apparently) then get a call starting we owe $1500+ that was never disclosed to us but we paid it anyways. less than 2 weeks later we are still smelling gas in the same exact area. the techs were super friendly (from what I hear , I was out of town at the time) The cost should've definitely been disclosed more upfront but I'm mostly annoyed with the uncertainty of whether my house ever actually had a leak or not.

Paul Cifuentes

6 years ago

Wow!!! Call these guys, they are the best! They now what they're doing, extremely friendly and honest. They're not on time, THEYRE EARLY!! Fair price too.

Ken Wrobel

9 years ago

In short, potato peelings down the garbage disposal. We called Direct Source and Wes was here in 30 minutes. Very polite and professional young man. An hour later, everything was replaced, working like new and Wes had everything cleaned up. It was about 7:00 in the evening when we called and he was gone by 8:30. We really like Wes. (He came out once a few weeks ago and showed us we did not need anything done with the line that we occasionally have to get cleaned out due to tree roots. We will call him next time we need this service, too.)

Crystal Session

6 years ago

West, the technician,was effienct, quick & I would easily use Direct Source Plumbing services again. This is my second time using them for home located in central Arlington w/i 5mth span.

Lucas Robinson

10 months ago

Direct source plumbing has a customer for life. David and his crew are extremely knowledgeable and professional. Wouldn’t hesitate to use them for all future plumbing needs. Thanks Tyler!

Michelle Niemczyk

7 years ago

Was able to get an appointment quickly--Wes and Tyler arrived on time, did a wonderful job and the price was very reasonable--will definitely call again and recommend to friends.

Tambria Pritchett

3 years ago

I have just found my plumbers!! I found this company do to a blockage of the main plumbing line in my house. This issue started a week ago and life has been quite the adjustment for me and my two children. I have been waiting on my warranty company, Select Home (who i do not recommend) to get this taken care of. They sent another company to assess my issue. They not only did not come in the 4 hr block as assigned but they did not tell me until I called them to ask them if they were still coming. So i missed out on $147 of pay for nothing. Then the guy told me they couldnt fix it without a $1250 pipe added to my home. Had i not gone on YouTube I would not have known to get a second opinion.

I googled plumbers in NRH and messages another company and was given the option to send to other companies at the same time. Direct Source called me and the others messaged me. I got the opportunity to speak with their very kind and professional receptionist. They only had a late slot from 6-8p. Then she called me back 45 mins later to tell me they could get me taken care of at 12p. Tyler and Drew arrived 15 mins early. They called me when they were on their way. Tyler came and talk to me about all of the different ways they could go about fixing my problem. He started with the easiest and most cost efficient way first. He was able to get me back running in an hour or so with Drew's help and gave me a thorough debrief of the problem and then some.

They saved me so much money AND they came in on their day off to do it. These guys are truly a blessing to my family today. They came all the way from Mansfield to help me and i am forever grateful!! Thanks Tyler and Drew🤗

Stan

8 years ago

I was in need of a plumber this evening. I called and the phone was answered on the second ring. Was quoted an estimate and was told that someone would return my call within 15 minutes, and that he should be there within 1 hour.

A young man named Wes called me within 10 minutes and stated he could be here within 30 minutes. WOW! That seemed too good to be true. However, it WAS true, as Wes was here within 20 minutes.

Wes was very professional, he looked at my stopped-up sewer, and said Yes, I can fix that. Another 15-20 minutes later, he was done with the work and putting his tools away.

The price I was quoted was the EXACT PRICE I paid. A very friendly employee who took time to listen to my concerns, explain the work that had been done and an even better explanation of any warranty details.

Service: 5 Stars
Speed: 5 Stars
Professionalism: 5 Stars
Value: PRICELESS

I WOULD DEFINITELY CALL DIRECT SOURCE PLUMBING AGAIN

Mick D

6 years ago

i LOVE this place!!! This is the second time I called and I'm glad I did. I called in the morning and they came out the same day by 2pm. Tyler was awesome...he provided a quick diagnosis of the problem and a quick solution. I love the fact that they provide free estimates and they quote you for the job NOT BY THE HOUR. Very honest, high quality establishment and the world needs more businesses like this one. I would HIGHLY recommend this company to anyone!

Ada Lee Photography

5 days ago

As a woman, reaching out to places such as plumbing at where I don’t know much about it, I can say that from the time of the phone call to David arriving at my home to work on my toilet. Everything was exceptional. There was no haggling on the phone clear communication and prompt service right away.
David arrived and was professional and courteous and very informative about what needed to be done. I highly recommend using this plumbing service. They were number one in the organic search. And surely did not disappoint.