I was an angry customer, and they resolved my issue and left me satisfied. I will call them again (if they'll accept my call).I had to have Bryco out twice within a week. The first time, our toilet had a sewer smell, so the plumber took off the toilet, replaced the wax ring, and reset the toilet 3 different times to ensure it was stable and didn't rock.One week later, that toilet backed up. Since it was after-hours, we had to have the emergency call, at a cost of $370.This is why I took one star off; Roto-Rooter augered the very same toilet only a few months ago, and charged $150 at 9pm; Will-Fix-It and Beyer Boys quoted me around the same price ($170-175) that time, as well. I didn't call either of them this time, because I figured it made sense the work of resetting the toilet multiple times caused some of the wax ring to fall into the pipe, which is where the clog came from; I am certain it should not have been clogged, since the bathroom is hardly used and the drain was augered so recently.So, I called Bryco back, and they sent another plumber team.Unfortunately, they didn't agree with me that the work done last week brought the need for the return visit, and took my card info to run the $370. I called first thing the next morning (and didn't get the name of the guy I spoke to), and we had a round-and-round that resulted in him agreeing not to charge my card.So, what could have been a 1 star review became a 4 star review. I am not sure they're happy with the resolution, but I am (of course). And since they were straightforward and listened to me, and agreed not to charge my card, I am comfortable calling them again for a scheduled appointment.