Best Housekeeping Needs in Phoenix AZ

Maid Easy was an amazing choice for a deep clean. Our two cleaners,Rossi and Cayleigh, did a great job on our house. They showed up on time, took their time in each room and delivered an amazing clean. Beyond that, the booking process was easy, the company is priced competitively and they were able to fit us in within 48 hours. Would give 6 stars if I could!

My friend and Realtor had recommended the service because they had used them in the past for move-in cleaning.

I emailed them and had to call three times before I got a response. I spoke to Tammy and explain to her that I needed a deep cleaning and actually wanted the services associated with post construction because I had just had windows replaced in the entire home and there was a lot of dust.

I further explained that I had 20 foot vaulted ceilings, and the crew would need to have ladders that could reach the top because all the walls and ceilings needed to be dusted. She told me that they would send someone with a tall extension ladder and have all that work done before the crew of four cleaning girls would start on the rest of the house. I was quoted 2 to 4 hours, and explained to Tammy that even if it took longer, it was imperative that every aspect of this house be wiped down except for the windows. I agreed to the price quoted, which included a surcharge for a Saturday.

On the day of the service, for girls arrived with small step ladders. No one came equipped with an extension or tall ladder to do the walls. I told the lead girl Allison that the walls needed to be wiped down. Her response was “ all of them?”

I explained to her everything that I wanted done and confirmed that they would do the three bathrooms and disinfect them as well. She assured me that they would. They stayed three hours, and when I went to check on the work, I told Allison that the upstairs was not nearly as clean as the downstairs. There was still dust on the furniture in the master bedroom and none of the bathroom shower doors, nor bath tub and shower tiles had been cleaned. I told her that I had wanted them done. She again stared at me blankly. Then asked me to sign the invoice. She did not offer to correct what was not done thoroughly nor did she offer to do the bathrooms. They were still well within the four hour timeframe and could easily have done it.

I emailed Tammy outlining everything and stated my disappointment as I did not get the service that I was promised. I told her that while the girls did work when they were there, they did not do everything that Tammy and I had discussed, and what I had explained to Allison. I asked her to please contact me or respond to my email. I was hoping to have them come back and complete the work.

I was not even given the courtesy of a call back or respond to my email.

Not only is this company not “perfectionist quote. They are also extremely unprofessional. My realtor and friend who recommended them will now no longer be telling anyone to use them.

Very unprofessional. We have had 5+ Airbnbs out in AZ for 4 yrs. They sent multiple sets cleaners that are inexperienced, don’t complete the job and don’t follow directions. Big communication breakdown as the Spanish to English translation breaks down. Not good at follow through.

Very first cleaning I was charged for 2 hours when in fact cleaners were there for 1 hr and it was verified they left for court but stated they worked for a complete 2 hr on work order.

Multiple cleanings had to be re-done because they were not done properly. 1 of my reservations cancelled due to improper cleaning. We have pics for all cleanings.

The last week we used them 2 of our cleanings were not done on the scheduled days or cleaned the days we set the week prior.

After all this we asked for a refund for the remaining cleanings we prepaid for but didn’t use due to horrible cleaning jobs and we were denied. So our last resort since customer service needs were met was to put our experiences out there for others.

We just moved to the area and came across New Image from a referral. After a poor cleaning from a previous company I was thrilled to come across this AMAZING TEAM! They are prompt, professional and extremely thorough. I highly recommend them.

I recently used the service to clean my home and can you say they were amazing! The girls were very nice and they worked really hard considering everything that I had needed done. I would highly recommend using this service they were very experienced and professional thank you again house cleaning and more you were a lifesaver! Thanks

I could smell the cleanliness of my house before I walked in the door! Could not be more pleased with how clean my house was. Great communication with the company. Don't hesitate to use them if you need your house cleaned!