Best Exterior Remodeling in Phoenix AZ
Cleaning Service
Avoid this company. I was charged more than double the price I was quoted, and they did not clean everything they were supposed to. It's been a battle to get ahold of anyone and they are constantly out of the office, or unavailable.
I am selling my house and reached out to this company to have them do a move-out cleaning service. My house is 1500sqft, 3 bed, 2 bath and was completely vacant. I provided this information to the company and they quoted the job would require 3 cleaners, and take about 3 hours for an estimated cost of $450. I agreed to the quoted price and scheduled the cleaning. When the team arrived, they had an additional cleaner with them, which I was not made aware of prior to their arrival. I didn't think this was a big deal and assumed the job would take less time. My house was by no means what you would consider a dirty house. It was recently renovated, and basically needed floors vacuumed, windows cleaned, surfaces wiped down, and bathrooms cleaned. Somehow, even with 4 people, it took them over 5 hours to clean the 1500sqft house and they charged me over $1000! For that price, I would have expected a top to bottom cleaning (which is what they said they would do), but they left all walls, baseboards, vents, inner cabinets, and the garage untouched. They also ruined the finish on our toilet seat with whatever cleaning products they used, and left grey residue on our kitchen counters from what I'm assuming were their dirty rags. My wife and I went back to the house after the team cleaned it to finish wiping down the missed surfaces. We simply used Clorox wipes and a duster to achieve what the professionals could not.
I reached out to the company afterward and let them know the situation. They offered me a $100 refund (bringing my cost to $916, still more than double what I was quoted). I explained that this was inadequate and requested an additional $300 refund ($616 total cost to me, still $166 more than the $450 quoted). The manager told me they would speak to the owner of the company about the matter. However, it's now been two weeks and they have still not given me a response. It's very difficult to get ahold of them, and when I do get through, they beat around the bush and offer excuses.
I will update this review If I hear back from them, but at this point, it seems like a lost cause.
Update: since posting this review, they have refunded the additional $300 I requested.
www.specialopscleanteam.com
I am selling my house and reached out to this company to have them do a move-out cleaning service. My house is 1500sqft, 3 bed, 2 bath and was completely vacant. I provided this information to the company and they quoted the job would require 3 cleaners, and take about 3 hours for an estimated cost of $450. I agreed to the quoted price and scheduled the cleaning. When the team arrived, they had an additional cleaner with them, which I was not made aware of prior to their arrival. I didn't think this was a big deal and assumed the job would take less time. My house was by no means what you would consider a dirty house. It was recently renovated, and basically needed floors vacuumed, windows cleaned, surfaces wiped down, and bathrooms cleaned. Somehow, even with 4 people, it took them over 5 hours to clean the 1500sqft house and they charged me over $1000! For that price, I would have expected a top to bottom cleaning (which is what they said they would do), but they left all walls, baseboards, vents, inner cabinets, and the garage untouched. They also ruined the finish on our toilet seat with whatever cleaning products they used, and left grey residue on our kitchen counters from what I'm assuming were their dirty rags. My wife and I went back to the house after the team cleaned it to finish wiping down the missed surfaces. We simply used Clorox wipes and a duster to achieve what the professionals could not.
I reached out to the company afterward and let them know the situation. They offered me a $100 refund (bringing my cost to $916, still more than double what I was quoted). I explained that this was inadequate and requested an additional $300 refund ($616 total cost to me, still $166 more than the $450 quoted). The manager told me they would speak to the owner of the company about the matter. However, it's now been two weeks and they have still not given me a response. It's very difficult to get ahold of them, and when I do get through, they beat around the bush and offer excuses.
I will update this review If I hear back from them, but at this point, it seems like a lost cause.
Update: since posting this review, they have refunded the additional $300 I requested.
20635 N Cave Creek Rd, Phoenix, AZ 85024