Best Residential And Commercial Restoration Services in Phoenix AZ

I have had front and backyard patio work done by Charlie. I can not say enough how much I love his work. He listens to what you want and always surprises you in the end with his craftsmanship. He is very polite and customer service orientated. Him and his crew are very professional and take alot of pride in their work. I would recommend Charlie to anyone who needs Masonry work done to their house.

Service.

I loved working with Hannah. They created a perfect fitted concrete countertop and it is just awesome. Love the color, the durability and the look. Next project will be the bathrooms ;-) Thx Hannah and team!! Remko and Dunya

Great people over there

James and his crew did an extraordinary job with our home in Scottsdale, Arizona. They were very professional and friendly. We had a project that we needed their help with and James (the owner) came out to inspect and assess the situation. When James and I came home from work, we took a look at the outside wall of our home, it seemed as though we didn’t have a hole in the wall at all. We were thoroughly impressed with the professionalism, friendliness and exceptional work they provided for our family. Thank you James and crew for all your help and hard work! We will definitely be using you again and we will refer business if our friends and families may ever need your assistance in the future. Thanks so much! :)

Fair prices and quality work.

I met Eric at Epoxy Arizona Floor Coatings just after COVID hit the valley in early 2020. At the time, Eric was one of many garage floor epoxy installers I interviewed. Due to the summer season starting (high heat is bad for epoxy installation) Eric suggested I wait until temperatures cooled before moving forward.

6-months passed and during that time I met an unlicensed, non-certified wall and concrete person working on a neighbors house. I asked the gentleman if he could install a cinder block wall for my pool equipment and another to cover my A/C units. Afterward, I had him install a 600' concrete driveway extension. All went well apart from last minute price increases and failures to come when promised.

It was then I asked if knew how to epoxy a garage floor (a dream of mine for quite sometime). He said yes and, due to the ongoing relationship and repeat business, I allowed him to do the work. It was a catastrophe. Among botching the job, I caught one of his employees stealing from me. Also, the man increased the price of the job by over 20% the day he came to do the work.

After completely ruining my garage floor, the gentleman never came to fix it and refused to take my calls. He even stooped as low as to contact my wife and have his son threaten me if I didn't stop asking for him to make it right. I ended up filing a police report(due to the threat) and, the next day, called Eric.

What a dramatic difference. Not only did Eric remember me, he came to my home immediately to access the damage. Eric stated a complete sanding, epoxy and clear coat was in order to make it right. Eric did not change his original quote, despite needing to do additional work, but also came the next day with a crew of 6 men! They worked tirelessly until the floor was perfect. Eric and his team came back multiple times over the next few days to apply clear coating and inspect the workmanship. He did all this without ever asking for any money upfront. When I asked him why, he stated it hurts to see good people being taken advantage of by unlicensed contractors. He continued with saying these types of contractors give our industry a bad reputation and I want to prove to you what professional workmanship and 30-years experience should look like.

In today's day and age this attitude is extremely rare. People don't
take pride in their work anymore and certainly don't stand by it or make it right when done wrong. Eric is a class act who made everything right with a firm handshake and a lot of integrity. I can say without a doubt, Eric is a good person who is passionate about his craft and extraordinarily caring for people he works with. Thank you for the amazing experience and for the reminder that honest, hardworking
people still exist. My lesson: I will never work with an unlicensed contractor ever again.

I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasn’t there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was okay, but there were some things I wasn’t happy about.

During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day.

In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasn’t smooth flat in the end.

In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too.

Fast forward to 2020-2021, the crack reappeared and the paint began to crack and chip away again. I didn’t call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response.

In addition to the above there are a few spots here and there that I wasn’t happy with – under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didn’t write a review at the time, because I just figured I’d live with it as is, but now that I can’t get a response from them, or have them come out to do the repair, I’m writing a response now.

I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if you’re looking for a high-end finish. I have since read other reviews where they do not respond to follow up calls for repairs when needed.

Awesome!!

Eric and his crew did an amazing job for me. They did such a good job, in fact, that the new concrete makes the old concrete look bad ?

Thanks guys!