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So we initially had AFS come out, Victor was very nice and helpful. We then had someone scheduled to come out and measure our home to see the inconsistencies of the foundation.

Well we have 3 dogs and planned to put them in daycare for the day so that they wouldnt interfere at all with the measurement. Well we did that and they no call no showed me on the scheduled date.... So I ate about $75 for putting them in the doggie day care. This was about 2 years ago and I forget the reason they gave me. Something about scheduling blah blah. Anyways, they came out the next week and measured (didnt put dogs back in daycare, didnt feel like eating another $75 on the offchance this happened again).

Anways, was measured, analyzed. To fix everything wrong with the foundation they quoted us at $35,000. EL OH EL. So we opted for two vaccums installed in the house that were designed to dry out the soil underneath the home in an attempt to decrease the bulge we had in the home. Well day of install, the tech decided to move one of the vaccums. Which honestly, was probably a better idea as they were on either side of the bulge now. Previously they were pretty close together and would have only been on one side of the bulge. Technician was nice and friendly, no problem there...

We were told they'd come back out in 6-12 months. I figured theyd call to schedule that but I had to call to remind them. This was about 13 months later... so they came out re-measured (at no cost). This was February 16th of 2021. Guy told me it'd be about 2 weeks to get the updated report. Well a month later I called to see what was up. I reached Markee (who ive dealt with before) and he's a super nice dude, so props to him. He informed me they are backlogged short staffed... which who isnt these days. So he said he'd reach out to get that expedited....

Fast forward 2 months. Nothing. Call back, Markee again (once again super nice guy and unfortunately bears the brunt of disgruntled customers.) however kinda gave me the same shpiel. Backlogged/short staffed. It has now been 3 1/2 months after we were told 2 weeks. Still no updated report.

I understand you're short staffed, my job and a lot of others have had the same experience. However, I keep getting the run around months later. At this point its not worth reaching back out, hence this review. If you cant manage the volume of customers due to staffing, dont keep booking appointments until your priors are fulfilled? I dont know, just an outsiders opinion.... Either way, here's to hoping this might ACTUALLY expedite the process and get the new analysis in my email or mailed to me... wish me luck.

Needed to get a quote for my homes stem wall damage.
Tim S. showed up when he said he would.
Explained what was happening and how the job would be completed.

Awesome!!