Best Pressure Clean in Phoenix AZ

Horrible and dishonest

We used urban customs for tile flooring installation 4 years ago in two of our spare bedrooms and contacted them again when we had a water leak and had to get the rest of the flooring in our house replaced. Rachel was a pleasure to work with and remembered us and what our tile looked like from 2018! She also gave us some great advice regarding our kitchen remodel as well. Would highly recommend this company, our flooring looks amazing!

We called them to come and look at our concrete floors, we were scheduled for the next morning at 9 am, we even received an email confirming our appointment and a reminder email the next morning about our appointment.
no call no show, we called to follow up and see what happened
no one ever called back

Terrible company with terrible customer service. I paid over $25k for some bathroom remodeling, the quality of work I received is embarrassing to say the least. Not only did they not grade my shower to drain properly, I have 4 different shades of grout from a failed grout installation job. They installed broken stones, I repeat they had broken tiles and used them vs picking from the good ones. I asked for a repair, they agreed. Then they no call, no show 5x in a row, they had us wait on July 4th weekend then they called and said they got cancer and couldn't come back. I try to call and speak with someone this company is ran by agents all over the company they are not local as advertised. DO NOT USE this company. They force you to put down 50% for materials then the second they start working they take the other 50% deposit leaving you helpless in situations like this. This has been an absolute nightmare to try and get fixed, they refuse a refund and refuse to come back and fix it. I have probably 5 full cases of extra tiles that I was overcharged for because apparently they don't measure either. Save your $ and go somewhere else where they value a customer. Briana was the point of contact for me, refuses to follow up with her workers, refuses to do anything to get to an actual solution just likes to waste time. 5 NO CALL NO SHOW APPOINTMENTS in a row with nothing but a we will be there later. Absolutely terrible company I hope everyone in AZ makes a better choice than I did.