Best Home Remodeling Services in Phoenix AZ

Carla is a wonder. Highly knowlegeable and full of energy. And supremely patient.
The showroom is highly stocked with tile and flooring samples, and what they don't have they can get readily.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

We needed to replace the carpet in our house and decided to install hardwood floors in 5 rooms. Daniel took the time to help us pick out the wood and talked to us about our options - transitions/no transition, baseboards in rooms that had carpet baseboards, and patterns (diagonal, herringbone, straight). The attention to detail from initial meeting to final delivery never waivered. He went above and beyond helping us with additional projects. He cleaned up the job site every night and was on time everyday, working past 5:00 to meet our deadline. I can’t recommend Daniel enough. All the 5 star reviews are accurate, you won’t be disappointed!

Tony and his team did our first floor tile and we are so impressed! Working with him was great, he was easy to communicate with, quick response to any questions we had. He took extra care to protect kitchen island and cabinets. We are so happy with our new floor and would highly recommend Footprints Floors. Thanks Tony!

Nice feeling about this place

Just had Eagle Flooring install my floors and I am very pleased. Chris the owner was terrific was my first phone call and meeting all the way through the picking of the flooring and install. He really knows his stuff and is an all around great guy! I got 4 different bids and they are very competitively priced. George who installed the floors was also a great guy, prompt, friendly, professional, couldn't ask for more!

We love our new shower! These ladies are professional, prompt, friendly, and have a great eye for design! Thank you!

Great selection of wood. Recommend the store Home Solutionz - Scottsdale who is always there for you and get you best price. They have the broadest selection available in the mid-to-high-end marketplace in our area. The store is well organized with helpful displays.

Staff at Home Solutionz - Phoenix is extremely knowledgeable, helpful, and sincere proprietor. I would recommend the vast selection and affordable prices at Home Solutionz - Phoenix to anybody from homeowner to contractor.

Great place to work

This is the 2nd time I have dealt with Home Solutionz - Tempe in the last 3 years. I have purchased Carpet & Tile showers from them twice now for complete remodels on 2 different residences. In regards to professionalism & pricing, they were outstanding & could not be beat. Thanks Home Solutionz - Tempe for the outstanding professionalism, service & overall experience. I would definitely refer Home Solutionz - Tempe to anyone personally know.

The best , totally recommended ??

Amazing service highly recommend pho floors . Price is unbeatable!!! Great communication!!

Had different typed, which a lot of them don't.