Best Hardwood Flooring Replacement in Phoenix AZ

I'll say my floors are beautiful not perfect, uneven in some areas- it was a 2100sq ft job. The installers were kind, worked diligently and quickly. They were also messy leaving their water bottles and soda cans behind for me to clean up. They gouged a hole into the wall when removing trim during demo - stating the trim installers would fix said hole. the trim installer did fix this hole but said it wasn't his job to do so. Which touched on a consistent habit i noticed working with this company. Poor communication. 2x they didn't show up when they said they would, once they showed up unannounced. They over promise and under deliver- lack of communication between the office, their workers & myself. making a job of this size more stressful than it needed to be. 2 of my interior doors were re-hung improperly & are not closing- while my husband is capable to fix it- it is extremely frustrating he has too. They were our highest bid for this job and we feel we could have saved $ by going with a different contractor and ended with the same results. again the floors are beautiful- but it was unnecessarily stressful.

Saltilo is always on point!

Just had a great experience with ABS. The carpet looks beautiful. Great selection, good quality, fair prices superior service. They took great care to come to my house, and guide me to the right products for my situation. They delivered what they promised when they promised in a clean and efficient fashion. Fantastic installer . Highly recommend ABS!

John and his crew had the entire floor plan installed a day before moving.

Faster than expected install and the install-quality came out perfect. Highly recommend Alliance. IMO, best home floor installer in Phoenix - hands down.

Had entire house 1300 sqft old tile removed and wood grain tile installed and it looks amazing!

Urban Customs was top notch. Very easy to deal with and excellent support for the cabinet installation.

Very professional, reliable, and enjoyable to work with. His crew are top notch; professional, reliable, and informative. Kind is the word that comes to mind, their work is beyond expectations. Thank you. A joy to work with!!!!

Highly recommended!!! They just transformed my space in 2 days. They did install the luxury vinyl planks on top of the tile. Lonel was our guy , extremely professional and I had an urgency to move-in in 2 days , so they worked on weekends and made sure work is done before I move. Great job guys!!

The folks at Home Solutionz - Phoenix were caring, professional, and enjoyable to work with - both in-store and on the job site, at our home. They helped us find more eco-friendly materials, going over options and pulling samples from storage. They have an appreciation for the art and craft of flooring and took the time to explain nuanced differences in the materials. They worked with us to make adjustments so we could stay within our budget. Their work crew was super helpful, friendly and diligent.Home Solutionz - Phoenix

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Tony and his team did our first floor tile and we are so impressed! Working with him was great, he was easy to communicate with, quick response to any questions we had. He took extra care to protect kitchen island and cabinets. We are so happy with our new floor and would highly recommend Footprints Floors. Thanks Tony!

Very unhelpful on the phone. Unwilling to provide direction with my search for stair treads.

No pressure by the salesman, David. The work was done just as promised, and it looks fantastic!

I had AZ Home Floors come out to remove 650 sq ft of tile in my house. I was excited about the “dustless” part but also extremely skeptical. I even cleaned a spot in a high traffic area so I could see if there really is no dust. Throughout the day, I kept checking the spot and it was always clean. I then figured that the ultimate check was to turn on my HEPA air filtration system as it has a setting that lets you know if the air is clean to very dirty. At the end of all the work, I turned the filtration fan on and the air was clean!!!! This is amazing because this filter picks up the smallest particles and it was showing clean air.
I am no longer skeptical and would recommend this company to anyone.
Beyond having clean air and NO DUST, Nick was very responsive and the workers showed up on time and were very courteous and they were meticulous with their work. I am happy to say that the floor looks amazing.