Best Floor Covering Installation in Phoenix AZ

I can’t say enough good things about James, Terry, Chris and this company. They just wrapped a ten-location flooring project for one of our customers in the Phoenix Area and throughout the whole process, they maintained excellent communication in relaying project progress, details and completion photos to us at our offices here in Ohio. They even handled the logistics for us regarding the placement and relocating of the refrigeration trucks needed for perishables to be stored while the restaurant coolers were getting their new floors. They worked with us and our customer to schedule and complete these jobs at a time and in a manner that was the least disruptive to our customer’s business so I would highly recommend them for any flooring job needed and look forward to working with them again in the future.

The Flooring Professionals crew was amazing! I used FP for a 1900 sq ft floor leveling and vinyl plank flooring install. The FP processes are truly dust free and of exceptional quality. The crew was always on time, they worked carefully throughout the home, answered all my questions throughout the process and completed the projects on time. I would absolutely recommend FP for any floor leveling project, they are truly experts!

Very professional, prompt, and focused on doing quality work. They were very clean, and paid careful attention to make sure the surrounding areas were covered. They made the entire tiling experience easy and stress free!

Rachel was terrific to work with. She understood what I needed and provided the best plan for cabinets. In addition, she looked for sales in Waypoint cabinets and passed on the savings to us. Then when she had the old cabinets removed, she donated them to a charity and gave us the receipt for our taxes. Few contractors do these services. She and Heath also stand by their product and do small tweaking (no large issues).

Everyone there is amazing, simply the best flooring experience one could ever ask for.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

They have done many jobs over the years for me and my family! They are awesome to work with!!

Really professional nice service excellent customer service than you I'm very satisfied

Outstanding service in all aspects.

Timely, Great, Professional service & Quality workmanship….
Sammy was on top of everything.
Highly recommend FCI if you are looking for the best.

I had first chosen Express Floors after attending the Arizona Home and Garden Show out at Cardinal Stadium. After doing further research I had concerns with all the complaints Express Flooring had on the BBB website. I made some calls had other contractors come out and after meeting Heath and discussing what we wanted to do we decided and felt more comfortable using AAA Hardwood.
The professionalism, speed, and courteousness of the team that performed the work was impressive. I would recommend using AAA Hardwood.

These guys are the best!!! We came to Dynamic Flooring after the floor we had already chosen didn't work out. (A different company that we don't recommend.) Working with Jeff and Sherry, we were able to find an even better floor at a comparable price and still have it delivered on time!!! Thank you guys so much!! Highly recommend this company to anyone looking for new flooring. Very professional, kind and helpful!

I currently work for Mohawk, and the guys I work with are some good people. Heck of a crew we have over at Mohawk Industries.

They did an amazing job removing our tile! Zero dust! Very nice works! Done in 3 hours! Very impressed!

All Rite Flooring was the sub contractor on a restoration project for my bathroom. While there were some issues with the work, Michael made sure everything was addressed and corrected with no hassle. Pleased with the work done and how great he was to work with.

Very happy with the quality of my residential flooring. The crew that installed it was very professional and courteous, which was a great help to me. I will definitely use this company again!

Had different typed, which a lot of them don't.