Best Fixture Replacement in Phoenix AZ

I hired Alan to demo shower tile & reinstall new tile in our bathroom. From start to finish Alan & his sister were very professional. I made a mistake with tile & they were very understanding. They completed the job & the end product is outstanding. Very high quality work at an affordable price. I would highly recommend Alan's flooring.

My carpet floor now has a premium look and great feel, thanks to Home Solutionz. All of this was provided to me by them at very competitive pricing, making it a truly remarkable product. Our floor demands were made prosperous by their crew. I'm happy with my new floor.

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

Got my kitchen and 2 bathrooms redone. Very happy with the guidance and professionalism I was served with by this company

The best!

We were very pleased with this business! They are reasonably priced and always available when you need to talk. They let you know when they are arriving and when they leave. Great attention to detail! Would highly recommend!

Having one room 12X12 ft refloored... its going on the 2nd month with the job NOT completed. The company charged my account without my approval saying the job was completed. Still waiting for a reply....I don’t know who these other people are leaving 5 star reviews but please steer clear of this place

Great service...honest & dependable...fixed right the first time...great for any construction job...big or small...will not use anyone else!

Did a fantastic job on our tile floor! Was very helpful and insightful​ with all of our up and coming remodeling projects. We look forward to having SDA back out for our next project.

Amazing group of people to work with. The whole process of our bathroom remodel went seamlessly and we would recommend this company to all of our family and friends!