Best Epoxy System in Phoenix AZ

(Translated by Google) Well it's where I work

(Original)
Bueno es donde trabajo

My experience with Eric from First Class Coatings could not have been better. I was moving into my new house in Cave Creek that gave Eric a very limited time frame to complete his 3 day project. He met me at my house to choose the style and coloring. Throughout the project Eric did a great job of contacting me and giving me updates on the project. He even went out himself on a Sunday afternoon to finish up a portion of the flooring using a fast drying add in so that my builder was not inconvenienced. The finished floor was perfect. I highly recommend Eric and his team.

True professionals and a very nice crew! They were done in one day and NO Dust!! We had a lot of tile...so nice not to have that dust. I highly recommend these folks!!

Epoxy Flooring Phoenix was able to take my garage to the next level with its epoxy coating. They were able to provide me with a coating that was customized to my needs and the finished product looks amazing I couldn't be happier with the final result.

Sheldon and Cara transformed my garage floor. Great work by experienced professionals. 10 stars. Extremely happy with results!

Alan and his team reflect what it means to be professional, ethical and integrity driven! Five stars is easy to extend when you have a team that goes the extra mile to do things then right way and follow through to ensure client satisfaction. We highly recommend AZ! Family owned and detail oriented, these guys are awesome!

The price was very reasonable. They were on time. They kept us informed of each step of installation process. They kept the work area very clean.

We are extremely happy with the way our garage floor turned out. The staff were friendly and professional and very hard working despite the 115 degree temperatures. I would definitely do business with them again except the floor they installed will probably outlast me.

Sealed floors came out great and looking forward to sealing other areas in my backyard.

I hired Cardinal to repair and coat my front walkway which was terribly cracked and damaged. The installation crew was phenomenal and the final result is better than I expected. I
am very happy with the results.

I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasn’t there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was okay, but there were some things I wasn’t happy about.

During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day.

In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasn’t smooth flat in the end.

In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too.

Fast forward to 2020-2021, the crack reappeared and the paint began to crack and chip away again. I didn’t call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response.

In addition to the above there are a few spots here and there that I wasn’t happy with – under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didn’t write a review at the time, because I just figured I’d live with it as is, but now that I can’t get a response from them, or have them come out to do the repair, I’m writing a response now.

I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if you’re looking for a high-end finish. I have since read other reviews where they do not respond to follow up calls for repairs when needed.

I would give this company a negative star if I could. They did my garage floor, small 20X20, and less than one year after the application it started to show flaws in the sealer. They told me that it had too much shark bite, so they resealed a 10X20 section and wanted to charge me $500 to do the other section, I said no, because my warranty is for 15 years and at that time it had only been one year. Shortly after that the section they resealed started to peel. I contacted Brian S. in Arizona, whose name is on my warranty paper. After 2 years of emails, photos and phone calls, trying to get them to fix it, he simply stopped answering me. I took him to small claims court. A certified letter from the court was mailed to him which he ignored. He knew what it was and refused the letter.

They have lost many jobs in my neighborhood because of the way my floor looks and absolutely no one new asks for any Slide Lok information.

I would warn anyone who wants to hire this company to be aware of their policies, because they will not back their product or their warranty, and their lack of customer service is terrible. I attached a couple of photos of my floor and these are only a part of the problem.

Robert and his team completed the work on time and with the greatest care I have experienced. The initial estimate provided some thoughtful guidance by Robert based on his experience and I am fortunate to have listened to him. The installation began on time and finished on time. The garage floor was beyond our expectations and cured beautifully.It is not often that you get a busy contractor to give you a prefect estimate that he sticks to and then he arrives and completes the work on days he told he would!

Keenan and Zac arrived at my house at the scheduled time and were so nice and professional. They did an amazing job on our outdoor BBQ area floor. The area was left looking beautiful. No trash or residue left behind. Quality work with excellent customer service is hard to find so I’m happy to give this company and their employees the highest recommendation.