Best 1 in Phoenix AZ

Heath and Rachel are amazing. Honest, on time, excellent choices in flooring. Fair pricing.and very trust worthy. I highly recommend this company. Thank you for your hard work, and friendly approach to everything.

Spoke with one of the owners, Mark Williams. He made an appointment to review refinishing my stairs. He chose the time and date. Never showed up, never called, did not respond to messages. Beware doing business with this individual or company! I have let those who recommended this company know how they do business.

This installer company has been absolutely amazing. They are with you every step and explain what the problem is and also warranty everything of anything is off they will come right back free of charge. I will continue using them.

Royal Wood Flooring did an amazing job refinishing the floors in my home! They are a top notch company with great customer service. I would highly recommend them to anyone. The floors look perfect. In this day and age it is hard to find people who take pride in their work.

Matthew and his team have removed tile for me twice and they were fantastic from setting up appointment to job completion. Won't use anyone else.

Thanks so very much!!!

This company is amazing! We had a bad experience with another contractor who ruined our floors and called the flooring team for a quote. Devin came over on his drive home from work that same day (20 minutes after we ended the phone call) to see the issues and gave us a quote. They started the job the next day. He had 1 team of men move all the furniture out of the house while the tile man started prepping the floors. The floors look absolutely beautiful, the tile we chose was very wide and long so it was harder to lay it completely flat. Everyone we encountered was very friendly and professional. We had a couple small errors with the baseboards and the owner of the company came over on a Sunday and touched them up himself! I highly recommend this company! When the job was done we came home to a clean house, thank you card, candy and a bottle of wine. That was such a nice touch and Devin and his team are very thoughtful and caring! Words can’t express how grateful we are for their hard work and caring personalities!

Nice store

No answers to inquiries on OfferUp. No call- no show by Carmen for estimate. No explanation or apology. I declined to reschedule an estimate so cannot vouch for their product or install.

Highly recommend! We will be using these guys in the future for our tile projects. John was wonderful to work with, and was able to get us scheduled quickly. Our carpet looks beautiful and was installed super fast.

Great company to use for flooring!!! They were recommended to me by my sister and I've already mentioned this company to others. It was the smoothest transaction, the quality of the work is excellent and the price is very good!!! I am a very happy customer! I have not had great experiences with flooring companies in the past, so Floor Source will definitely be recommended to everyone I know.

Had different typed, which a lot of them don't.

This is the worst company I have ever come across they put no pride in there work they have no respect left me with a huge mess every single night after they left please go somewhere else and save your money cause you will be waisting it if you go with these clowns

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Classic Wood Floors is the real deal! My wife and I are super happy with our refinished floors! We have engineered hard wood and didn't know they could look any better. But we we were totally wrong! Daniel and Adrian came in and busted their butts! Seriously what can't they do!? They're not just awesome floor/handy/knowledgable but they're genuinely great guys! We really appreciate you guys! Thanks so much! We highly recommend Classic Wood Floors and wish them all the best!

They have done many jobs over the years for me and my family! They are awesome to work with!!

highly recommend this company if you’re in search of great quality flooring. they’re quick and get the job done!