Best Commercial And Residential in Phoenix AZ

Working with Terry and his staff have been amazing. Their attention to detail, craftsmanship, and communication have been above my expectations! They are very competitively priced and I will absolutely be coming back for my next project!

Top notch professionals! Rob and his team was great to work with. This is the flooring professional everyone needs when working on your floors. Rob knew exactly what areas needed to be fixed, gave great advice, didn’t attempt to upsell me on anything, and provided excellent service. Our floors are now looking great, and I’m definitely going to be hiring his team again in the future for the rest of my home. I definitely recommend him and his team if any type of flooring service is needed!

Best commercial flooring company around!

These craftsmen really know what they are doing. Pride in workmanship and fair pricing. Solid family operation. They have become my go to tile contractor!

Had entire house 1300 sqft old tile removed and wood grain tile installed and it looks amazing!

Excellent Customer Service! From the moment I called looking for discontinued tile until the time I picked it up, I was treated like their VIP customer. Every step of the way, my needs were their top priority. I had been looking for this tile for several weeks and have called over 40 companies. The moment I called Floor Source, not only did they have my tile... they were out the next day to quote the job and estimate the tile that I'd need! All I wanted for Christmas was this tile... and I got way more. I got an amazing experience finding and picking up this tile. My little tile needs were treated with total importance and I really appreciate it. I can't say enough about this amazing company! Use them for your tile needs. Call them first! They are awesome!

They have done many jobs over the years for me and my family! They are awesome to work with!!

We stopped all work when they put the tile down unstaggered. They will take advantage of your kindness and weakness by staying till 10pm on a weekday. Expect you to not bother them on Sunday when they have employees at our house. Agreed to not charge to remove and fix but did not want to pay for replacement tiles. Send only one tile layer . Good luck trying to get a hold of anyone in management. Project manager is the only one to talk to. They also took full payment from our account and the job is incomplete. I am currently waiting for someone to resolve this issue..

My experience with MicMar wasn't as good. Started to plan my floor project and demo with them a few months ago. Spent a lot of time and many trips to their office for picking up samples to get the exact floor that we wanted and finally a few months later we were ready to get started. In the meantime we went thru 2 floor estimators (the first one was let go and the 2nd one left the company for medical reasons) and the 3rd estimator was about to cash in on all the hard work that was done by the previous estimator until I was told that he will do me a favor and honor the price that I was giving on the floor a few months ago because the material prices went up since. So just to be clear with his statement I specifically asked him on what he is referring to. Labor prices? Internal material prices? Manufacturer prices? His response was that they are charging me less for labor and the manufacturer increased the prices on the floors we picked out. The only thing he was not aware of is that I spoke directly to the manufacturer prior and specifically asked the regional representative if they increased any pricing on this specific flooring that we picked. His answer was no. When confronting the situation and flat out calling the estimator out on his lie in a chain of emails and I also had the owner Mike copied on the email. I got an answer from the owner right away to apologize for the misunderstanding and asked me how he can help. When I replied and asked him not to insult me with a misunderstanding statement since everything is in black and white on the email chain and challenge him to explain what I misunderstood. He went silent and received an email days later from another person that work there that she is trying to explain that their buying power is not as much and they're a small shop. According to the regional representative they did not increase any prices so I'm not sure where that is coming from.
Bottom line is if you want to get your floors or any demolition done by an honest company that don't lie to try to make a sale look elsewhere. I will NOT recommend them to any of my friends and family and I hope you do the same.
I do understand that they do have to make a profit but try to be honest and don't lie to your customers that are spending a lot of money. Also if they just admit to the lie since everything was documented in an email chain maybe I would have gave them another chance.

Great Job! Very Fast Install!

I highly recommend Royal Wood Flooring. Fantastic work. Very detailed and it turned out beautifully. Better than I hoped for.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Had different typed, which a lot of them don't.