Best Master Bedroom in Phoenix AZ

Although my small bathroom project is complete, I will certainly not use HHI again. I see a lot of great reviews here. Perhaps a larger project would get more skilled tradespeople, a more organized superintendent, and/or better attention to detail.

Pros:
1. The Holtzman team finished the job.
2. The project superintendent responded to text messages and sent trades back to fix various issues.

Cons:
1. The project was poorly managed and the online schedule is wholly unreliable. Most of the time, teams would not show up on the scheduled day. I would not get a notification when appointments were cancelled. I was told that this was a “glitch” in the system, but it was never fixed.
2. When teams did show up, they often did not have the supplies they needed. Items ordered through HHI were not brought with them or dropped off at our house beforehand. A team was once sent to install a toilet that was still backordered. Tile guys did not bring tiles with them to make repairs (they assumed we had extras, which we did not).
3. My small bathroom project was estimated to take 8-10 weeks, and took over 6 months to complete. Aside from a few procurement setbacks out of their control, this was largely due to teams not showing up and then making repeated mistakes.
4. Quality of work was mediocre and almost every trade needed to return to fix a mistake or oversight. Some examples: (1) There were multiple grout cracks and cracked tiles after the initial tile job. The team returned and fixed the grout cracks (in process cracking more tile) without fixing some of the already cracked tiles. (2) A drywall repairman did not consider the diameter of the light fixture. The light was installed with gaping holes around it. The guy who returned to “fix” it just caulked around the light while getting caulk all over the fixture base. Afterwards, the fixture was missing 2 of the 3 screws. (3) A carpenter installed baseboard trim with obvious chips and did not install door casing. A carpenter returned to finish/fix the job and purchased baseboard trim to go around the door casing (thankfully I noticed before he started). Both trim types were clearly indicated on the design spec sheet.
5. The team damaged the pre-fabricated vanity by leaving scratches in the marble top and multiple chips in the vanity paint (it looked like someone hit it with a step stool a couple of times).

Amazing work and professional staff! Dion has a great crew, and the were quick and respectful of my home. I recently had flooring replaced in my home, and I couldn't be happier! Friendly and processional service, highly recommended! Will most definitely be working with Dion again for future home improvements.

The crew worked diligently and completed the 3 bathroom remodels a day early. Very pleased with the new look and craftsmanship quality.

We have a home in Arizona and another in Wisconsin, and like so many other snow birds, we spend half the year in Phoenix for the great weather! When we were hear last winter, we hired Hochuli Design & Remodeling Team to do their thing for us while we were gone. We had some conversations with Lorrie and basically told her to do her thing. She ran stuff by us, but her ideas and suggestions were right on and perfect.

And after the design stage, Scott takes over with the construction end.
They have a great working website that posts their calendar for the project, and pictures get posted every day of the work that was done that day, and the logs tell us what is going to be done tomorrow. It was fantastic to watch it happen from afar. And when we finally got back here December 1st, we were blown away by how beautiful it was. We couldn't be happier. Scott and Lorrie are fantastic.

Thank you for our beautiful winter home!

I worked with Robert and he was very honest and fair. He also did good work and has great customer service. I would recommend him for remodels or almost any of your construction needs. Great experience.

They do such amazing work! My shower head broke several months after install and they came over no problem and replaced it!

Republic West Remodeling replaced our sliding doors on the back of our house. They are now energy efficient and gorgeous. The team from Republic West was great. Very communicative, clean and easy to work with. We felt we got a great deal. Highly recommend them for home remodeling.

To start off, the designer was friendly but had very minimal design experience. The pantry the designer scetched was not exactly what my wife had in mind. The installer that showed up ( Juan ) was very respectful and very patient and he tried to the best of his ability to make things right with my wife, unfortunately the work could not be done same day. Steve the Manager got involved and assured my wife and I that they would make things right for us, and the next week Steve kept his word and made things right, Steve and Juan basically did a redesign (at no extra cost) and made our pantry the pantry my wife wanted. Over all the team at Closets by Design definitely took care of us and honored their word and their work. A big Thank you to Juan and Steve for doing a fantastic job!!!

My wife and I hired Rick to do a major renovation of our home (all bathrooms, garage, kitchen, laundry room, floors, etc.) in February of 2022. Our initial meetings with Rick in January 2022 were great. He was very responsive, friendly, and communicative. That was until we signed a contract with him and paid a $4000 permit retainer. As soon as we paid Rick the communication and proactiveness disappeared. To summarize the details below, it was a nightmare of 8 months just to get a permit approved by the city.
We were told he would have the initial plans ready for us within 2 weeks. It took over 6 weeks and multiple follow-ups just to get him to provide a draft of the remodel design which had numerous mistakes. The following day we sent an email with a list of all the mistakes that needed to be fixed including measurement corrections that I had to take myself.
3 weeks later and no word from Rick, I follow up to check and he indicates that he will be submitting the plans end of the week (April 12th). After many more follow-ups and involving the Refresh Renovations corporate we finally get him to submit the plans to the city on May 13th, 3+ months from signing the contract. Note, the contract indicated that the project would start in mid-April.
The plans that were submitted were riddled with issues and required THREE rounds of corrections! We finally got the permit approved at the beginning of October. Rick provided excuse after excuse throughout the whole process. I have worked with dozens of contractors in the past and Rick and Refresh Renovations were BY FAR THE WORST!
We canceled the build contract and have found much better professionals to complete the elements of the renovation.