Best Master Bedroom in Phoenix AZ

We were incredibly disappointed in the designer. She was at our home for almost 4 hours (for a 2 hour appointment), but still created a very poor design. The design did not have what we asked for, but she assured us it did, it was just “hard to see on paper”. About a week prior to install, I realized she completely failed to include an electrical panel in the design which would have made installation impossible. I spent several hours relocating the panel, doing drywall work and painting to accommodate the design mistake. The worst part of the experience was discovering that after we had signed off on the plans, the designer made changes before she submitted them for fabrication. Our copy had multiple differences from the plans the installer had. For a custom design that cost $5000+, this was unacceptable.

It is important to note two things. 1.) the installation team was awesome - they tried to accommodate as best they could and were very professional; 2.) the manager who came out when we refused to pay the balance was very helpful and came to solve the problem and make us happy. I really appreciated his willingness. The closet is OK, but not anything we couldn’t have done on our own for a lot less - that’s what is disappointing. We found out the designer is no longer working for Closets By Design, so hopefully others have better experiences in the future.