Best Emergency Repair Services in Phoenix AZ

From the beginning Ricardo was awesome. Really honest and upfront about our roofing project. I quoted four other valley roofing and remodeling companies and Graco’s product was the same and their price was really competitive. Went with them and are really happy with the result of the work and the customer service. Day before work was scheduled it rained and our roof finally started leaking, called Ricardo and he came out same day, covered it with a tarp (while it was raining) and he also went into the attic to check it out. Next day work was started and finished in two days. Excellent crew, solid work. Thank you Graco!

Unbelievable! My kitchen looks amazing. I can't thank Tim and his crew enough. Will definitely hire again. A+++

In my opinion the word crooks is the best way to describe them. They reported my initial review to Google which was completely honest and had it removed. This is in violation of the consumer fair review act which I've reported to the FTC.

Too much to list here but ill share a few items. They fraudulently charged me over $3,000 for glue(which during a repair of their original work I discovered they never uses) and refused to return it until I got an attorney involved and complained to the ROC. Then they eventually agreed to return it if I remove my review. Now they're ignoring my requests again for the refund so I have no choice but to pursue legal action.

They've incorrectly installed the floors by using shortcuts which causes the floors to pop up. It's been a nightmare as this is my only home and with each screw up I need to uproot my life.

They also removed a material called gypcrete without my authorization. I was led to believe they would be adding gypcrete to replace it but found out they used a cheaper material without telling me. Gypcrete is required by my HOA and now I'm I'm violation of HOA bylaws and CC&Rs.

They've damaged the common areas to the point my HOA sent me a large bill to clean up their mess.

Briana the project manager just makes excuses and has limited willingness or ability to help. All she does is text and when I try to call immediately hangs up and claims to be on a conference call. Hasn't called back despite trying to speak with her for months.

She ignores anything that you say that she doesn't want to address. I've asked for her supervisors contact and she just ignores the requests. Continuously making mistakes and not following manufacturer guidelines

Also caught her contractor stealing cash from my drawer and unplugging my security camera after realizing he was being recorded.

Wouldn't wish this experience in my worst enemy

I received an estimate from Metro Builders to replace a fence that was knocked over during a monsoon. I filed a claim with my insurance company with the estimate that was paid out. Metro Builders then sent me a formal contract which I signed and executed. I had to chase them down to get them to come out and measure. Right before they started, they told me that they miscalculated and needed an extra 20% and wouldn’t honor my signed contract. Clearly lack attention to detail and wouldn’t honor the executed agreement. After that, needed to restart the process with a new contractor.