Best Comprehensive Services in Phoenix AZ

I had a Sales Consultant provide a quote on a small stucco job on January 18th. The consultant was nearly 2 hours late past HIS stated arrival time for the appointment. Upon reviewing the quote, it was nearly $700 more than the next “highest” bid. Needless to say, I did not go with TWD, as they obviously do not value the customer’s time or input. *Update* The owners are claiming to have time stamped photos. I have phone logs, showing the estimator didn’t arrive until nearly 2 hours after his stated arrival time. I got a phone call at 10:31 AM, saying he was on his was way (but didn’t actually arrive for nearly another 40 minutes as he “had to stop by the office”), so how is it possible for them to have time stamped photos of my house at 10:35?

Amazing job, quick and easy, two days is all it took ?? price was incomparable.

Professional, punctual, smart and kind - Keith is amazing and has an outstanding company. I highly recommend Arizona Kitchens and Refacing!

Dear Tyler,

This letter of recommendation/review dated January 30, 2023 (hereinafter the Letter of Recommendation) is submitted without reservation.

We are the homeowners that retained Apollo Builders to remediate major damage done to (i) the two-car garage; and (ii) the laundry room. The damage was extensive and required, among other things, reconstruction of the load-bearing walls supporting the garage and the laundry room (hereinafter, the Damaged Areas).

My wife and I are both seniors; unfortunately, my wife suffers from difficult health-related issues that require the intervention of various specialties found at the Mayo Clinic. I stress this point because Tyler Kestner was highly sensitive to these health issues when planning the remediation of our home.

The reconstruction of the Damaged Areas commenced on January 24, 2023, and concluded on January 30, 2023. The Apollo staff were impeccable in the performance of their job, including: (i) on-time arrivals; (ii) assemblage of the materials necessary to complete the remediation without delay or aggravation; and (iii) assuring that each of the subcontractor groups likewise followed the very high work ethic displayed by the Apollo staff.

The restoration of the Damaged Areas is now complete; the work was expertly done in accordance with applicable professional standards. For example, during the work period, Tyler examined continuously the work done by his staff and his long-term retained sub-contractors. (These tradesmen have enjoyed many years’ relationship with Tyler; they also perform their work consistent with the Apollo high work ethic.)

In sum, Apollo, Tyler, the Apollo staff, and assigned subcontractors were the consummate professionals.

Respectfully,

Allan Martin

My wife and I hired Rick to do a major renovation of our home (all bathrooms, garage, kitchen, laundry room, floors, etc.) in February of 2022. Our initial meetings with Rick in January 2022 were great. He was very responsive, friendly, and communicative. That was until we signed a contract with him and paid a $4000 permit retainer. As soon as we paid Rick the communication and proactiveness disappeared. To summarize the details below, it was a nightmare of 8 months just to get a permit approved by the city.
We were told he would have the initial plans ready for us within 2 weeks. It took over 6 weeks and multiple follow-ups just to get him to provide a draft of the remodel design which had numerous mistakes. The following day we sent an email with a list of all the mistakes that needed to be fixed including measurement corrections that I had to take myself.
3 weeks later and no word from Rick, I follow up to check and he indicates that he will be submitting the plans end of the week (April 12th). After many more follow-ups and involving the Refresh Renovations corporate we finally get him to submit the plans to the city on May 13th, 3+ months from signing the contract. Note, the contract indicated that the project would start in mid-April.
The plans that were submitted were riddled with issues and required THREE rounds of corrections! We finally got the permit approved at the beginning of October. Rick provided excuse after excuse throughout the whole process. I have worked with dozens of contractors in the past and Rick and Refresh Renovations were BY FAR THE WORST!
We canceled the build contract and have found much better professionals to complete the elements of the renovation.

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.