Best Comprehensive Services in Phoenix AZ

We stopped all work when they put the tile down unstaggered. They will take advantage of your kindness and weakness by staying till 10pm on a weekday. Expect you to not bother them on Sunday when they have employees at our house. Agreed to not charge to remove and fix but did not want to pay for replacement tiles. Send only one tile layer . Good luck trying to get a hold of anyone in management. Project manager is the only one to talk to. They also took full payment from our account and the job is incomplete. I am currently waiting for someone to resolve this issue..

I received an estimate from Metro Builders to replace a fence that was knocked over during a monsoon. I filed a claim with my insurance company with the estimate that was paid out. Metro Builders then sent me a formal contract which I signed and executed. I had to chase them down to get them to come out and measure. Right before they started, they told me that they miscalculated and needed an extra 20% and wouldn’t honor my signed contract. Clearly lack attention to detail and wouldn’t honor the executed agreement. After that, needed to restart the process with a new contractor.

We got a qoute for our project November 2021. It took months to get through permits, etc through the city. I realize this is not their fault. It turned out to be almost over $20k over their quote!! For a rooftop patio!! A roof top patio that we were told would take about 6 weeks to complete. Obviously it took way longer....We are now in January of 2023!! We had so many hold ups. Lumber prices went up, we had 3 different electricians out here, so many things came up over and over again. People in and out of our yard for months. My office is in my backyard and I couldn't work from there for months. I understand projects can cause issues but this was way over the top. We asked for deadlines and they were all missed over and over again. We had cracks, leaking, and then our travertine was flooded. They said it was a home owner issue, but my husband took work off that day and took pictures of everything.Turns out someone didn't cap a pipe from months ago and caused a leak in our yard that's been going on for months. We paid for that for months. We weren't given a disount for ANYTHING! I was so unhappy with how everything was handled. We waited days and weeks for issues to get fixed and no apologies. We paid throughout the process and when we owed our last payment, we were contacted to get it resolved immediately. We have several other projects that we want to do for our house but will never do this again with this company. If you make a mistake or over promise...make up for it. You FAILED!