Best Lock And Door Hardware in Phoenix AZ

Mike and Victor did a great job they were quick and professional.

I contacted Valleywide Glass for an adjustment to our glass shower door. At first they didn’t want to come out to Goodyear, we were outside there service area. I get it, but maybe don't include “Valleywide” in your company name. As I’m having trouble getting anyone to help in the current era of post-Covid customer service, I gladly offered a trip fee. I sent in the requested photos and waited for the scheduling call I was supposed to receive. I didn’t hear anything for several hours and contacted them again. They put me on the schedule, but on the day of the appointment they were unable to come out due to the tech getting injured. However, they said they would reschedule and there has been no response from them to my efforts to reschedule. 1 star for being unresponsive and wasting my time. We are all busy.

We had Andersen replace 2 sets of sliding doors. One set is fine. The other must have been installed incorrectly and comes of the track. We have been waiting since October for Andersen to fix. I understand that on occasion things aren’t installed correctly, but it’s inexcusable that it has taken this long to address and still not done. In the end, I think it’s poor quality. Sadly, the customer service is also poor.