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Going with Infinity by Marvin Windows was the best choice we could have made... I love my new windows and they were so polite, so clean, did not leave any mess and my windows are perfect!

Had our windows replaced with triple panes. What an amazing difference!! The staff are professional and courteous. Would definitely recommend this company hands down! Great job!

I can't express how disappointed I am with renewal by Andersen.

I had half of our house windows installed in Nov 2022. Spent A LOT of money on these windows as they are the 'best in the business'. We have 3 big windows that are side by side slides and they are great. They open/close easy and you can lock them.

We have 4 other windows that are top/bottom slides and all 4 of them are useless. They have such a hard time closing that we don't even use them. My old windows I could open/close with in a few seconds. These new 'upgraded' windows I can't even lock them because they don't sit in the frame correctly. Trim parts already peeling on the outside and the installation is 'decent'. Even their own techs have come out after and said That doesn't look right, we should fix that.

They also didn't bring out a trim part during the initial install. 3 months later they came out to install the missing trim and they ordered it for the wrong window. We have two windows that have custom trim. How they ordered for the wrong window is beyond me. So we have to wait another 3 months before they can finish the job. So we will be looking at 7-8 months to finish the job they started which is holding us up from getting blinds made.

I've reached out to the company to address and have not heard anything back and it's been weeks. I've asked the sales person Bobby to put me in touch with a supervisor and that hasn't happened either. All the promises that were made during the sale were not meet (If you have issues I'll make sure to get you to the proper people so you don't have to jump through phone support). Bobby is a great sales person, but once they have your money he doesn't care about you anymore. Typical sales person.

Honestly, the windows are nice and the quality of the windows is the only reason I gave 2 stars. But the install, support, and them getting parts ordered right has been a major issue. I HATE, no I DESPISE, the 4 windows in my house that we can't lock. Talk about a security issue having 4 windows that don't lock. I had windows I could open close with one had. Now I spent a bunch of money for windows I can barley close and can't lock. I could of saved a bunch of money going with another company.

I don't know what else to do but I can say that I don't plan on finishing the rest of my house with Renewal by Andersen unless they can fix all these issues in a decent amount of time. Which really puts me in a pickle now that half the house is done by them and I WAS planning on using them for the rest of the house. Now when I do the rest of the house we won't have matching windows.

Very disappointed with this company and they were highly recommended.

Noa Sánchez helped me, did a great work and very professional thank you

Renewable by Anderson was the only company that followed through and gave me a doggie door in my new backdoor. I am not too impressed with the callcentre there a little bit on the generic side They go through a spiel which we've heard before nearly cost them a contract. This is the 2nd time we've used them Love the product It's worth the money It's high quality