Best Bath Remodel Projects in Phoenix AZ

I would avoid this business at all costs. My experience consisted of the following:

- The salesperson, Tom, lied about the order deadline and delivery time. He said that if I placed my order on a Monday or Tuesday they would have my three windows by the following Monday or Tuesday. The order was placed midday Tuesday. Tom emailed a week later, when I was expecting to receive the windows, saying that I had not supplied payment for the deposit by the deadline. He first lied saying the deposit was paid a day later than it actually was. I told him to check the dates on our email thread, at which point he said he was new and didn’t know when the manufacturer’s deadline was. Not until I repeatedly expressed my dissatisfaction was any type of apology provided. The result was that my order would not arrive until the following Thursday, so it went from a week for delivery to three weeks.

- The rep from the window manufacturer contacted me later to inform me that the order had arrived, but Tom had placed it for the wrong windows. This resulted in a new order having to be placed, which of course delayed delivery another week.

- I was under the impression that I was paying a 50% deposit, and that the remainder would be collected upon delivery of the order. I was actually charged the full amount AND the salesperson Tom failed to add tax to the original quote. Calculating tax and adding it to a quote seems pretty elementary, and it’s fundamental in managing customer expectations. This is apparently not practiced at Freelite, though.

Perhaps they have just one dishonest and incompetent salesperson. Regardless, these types of business practices should absolutely not be supported.

Will never do business with them again and, of course, would never recommend them.

I've used Clayton Glass and Accessories for four houses and wouldn't consider any other source. Great prices and selection brought me there but their customer service keeps me coming back! After a panel broke at a rental home Clayton Glass went above and beyond to get me a replacement. Problem being the unit was installed in California. The happily supplied the glass specs to a local source and provided me the hardware for replacement at a very reasonable cost.

Quick to respond to emails, terrific products and great prices. Why go anywhere else?

Cory Golvin and Ridge Clark did a fantastic job for us. They were prompt, responsive, professional and always answered every one of our questions. We just had the project completed and, even with pets and kids out on summer break, were able to stay on schedule and provide an amazing experience. We will definitely be going back for future projects.

Phil was a pleasure to work with. He was fair honest and extremely helpful. The work done was of the highest quality. I will be bringing my business back to Stellar Glass.

Handyman arrived earlier than anticipated (which was great!), finished the job promptly and it looks fantastic (installed a deadbolt in our solid wood front door that previously did not have a deadbolt hole. I appreciate their expediency while doing solid work!