Best New Construction Installations in Phoenix AZ

(Translated by Google) Bad experience. They recommended it to me but they don't have staff in Spanish.

(Original)
Mala experiencia me lo recomendaron pero no tienen personal en español.

Awesome experience, super friendly staff, and easy to work with. Barb, Carrie, & Sarah were super accommodating with any questions we had and went above and beyond with explaining the entire process from start to finish. Work crew was friendly, fast, and efficient. Great job done and we love the final product. Would highly recommend to anyone needing roof work.

As much as I want to give five (5) stars, not able to due to the lack of follow through

Actually, it started out as five (5) stars, only for the customer service to decline the second day into the project and for up to two (2) weeks afterwards.

Pros:
** Estimate was competitive, if not slightly below other quotes I had received
** First day of project, not only did they show up on time, they were early...this fact I was very helpful it would continue through the next day
** The first day the team was focus and getting it done

Cons:
** Even before the project started, I requested an call the day before because I have six (6) special needs (medical and behavioral) dogs, needed to plan a pet sitter...that call did not happen
** Second day, a gentleman came by driving the company truck to drop of replacement roof tiles. I asked when the team would arrive because if I could save money with the pet sitter, that would be great. He made a phone call and I was advised someone will call me shortly with an ETA..it was 7:00 AM at this point
** Second day, same gentleman I asked if there would be a roof inspection after the project was completely, not only did he say that there would be one, he shared what would occur. He even noted he saw a few items that needed to be addressed as he could see from the ground.
** Second day, four (4) hours later, the call never came, at this point it was 11 AM, I called the office and asked for an ETA. I was told to call another person, that person's VM stated he was on vacation, I called back to the office and it was stated I would receive a call within the hour
** Second day, a hour later, no call, I sent an email through their project management tool, that was answered, ninety (90) minutes later the team showed up to complete the job. At this point it was close to 2:00 PM, which meant I could have save a lot of money with the pet sitter
** Week after I sent an email through their portal asking if there would be a final inspection. Here was the response: Hi Kelly, Yes I will be stopping by beginning of next week.I will let you know what day before I come I responded back to let me know day and time so I could have the dogs secured
** Two weeks after above response, I sent a follow-up requesting when would the final inspection occur....never heard back

What started as wow, this is awesome, ended with disappointment due to lack of communication, follow-through, and I have to wonder based upon these gaps, what may be missing, other than what the gentleman pointed out on the second date, on my roof?

Clyde came out to replace our roof, very nice guy and they replaced our tile roof and did a wonderful job! Very thankful for a job well done.

If you are looking to have your roof serviced or, in my case, replaced then look no further than Stapleton Roofing. After interviewing 4 different roof contractors, I was blown away by what was offered from Stapleton. But before you pass judgement that I might not be qualified, here is my story.
Everyone in Phoenix remembers the hail storm of 2010 and the damage it left in its wake. We did the wrong thing and hired a company based on price alone - HUGE mistake. I had more leaks with that roof done by an inferior company.
Additionally, I have a neighbor with a birdseed block who feeds birds that like to roost on MY roof. Those birds poked holes throughout my roof, too. You can't pick your neighbors but you can pick roofing companies with solutions for the problems.
After 4 kitchen pans for drips, a huge hole in the ceiling in our master bedroom to a CRAZY leak and bird holes everywhere, I did the search.
It is rare to find good trades and even more rare to find ethical trades. Stapleton actually listened to my issues and did not give me a standard answer that the other roof contractors provided. And they did everything they said they would do.
I felt the contract was a good value but what I learned is you NEVER want to take shortcuts with a roof - I learned that the hard way.
In summary, Stapleton Roofing is awesome and you'll like the results.

Best of the best
Great company. Reliable service. Great quality

Daniel did a pretty good job and was upfront and honest with me. That is what I appreciate in a company.

We had such a great experience working with Glendale Roofing. Our new house was in pretty bad shape, and our roof sprung a significant leak overnight. They came out and explained everything that needed to be done in great detail, with multiple options. Thank you guys

I am extremely impressed with Stapleton Roofing skills in total roof replacement. The roofing crew was very knowledgeable and skilled. They even cleaned up all of the debris each day. From now on Stapleton Roofing gets all of my referrals.

Thanks to Al & Sarah for your help with my father's roof. Great job all around.

They do not have an office in Phoenix. Do not do business with them as they appear to be trying to pretend they have an office but do not.