Best Water Heaters in Fort Worth TX

great service

Couldn't have asked for a nicer representative than Edward Jones! Polite, businesslike, competent, and thorough. My only complaint would be that I had advised when I requested service that I believed my water heater problem was electrical in nature rather than plumbing based on preliminary supply voltage checks. I was sent a plumber and the problem had to be transferred to an electrician not available until the next day. This was not a problem with the actual service but in properly routing my call based on the information I provided.

If you didn’t know.. now you know best electricians out there. Very prompt, professional and affordable. They showed up on time and with no surprise charges. Will definitely refer them to anyone in need. ??

Mariano was there early, very polite and helpful. He walked the whole property with me and address all my concerns. He went above and beyond by preparing a quote for me on the spot to give to my realtor. I can't wait to work with him on our project.

Mike was educational, detailed and just overall great to work with. He spent time teaching me how to use my thermometers, and provided a great of information about my entire system.
Thank you!

Ryan and crew arrived on time. They listened to my description of the problem with my water heater. Ryan did some testing and made a diagnosis of an electrical issue at the breaker box. They replaced the needed part and I have hot water again. Will definitely call Comfort Experts again should I need any other services. I highly recommend them. Great job and great service!

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction