Best Tankless Heater in Fort Worth TX

Dewayne was great. Step by step of what he was going to do, options for repair based on findings. Fixed it, cleaned up and the checked and rechecked the work. Excellent service. Ask for Dewayne

Wes was such a great professional when coming to repair our AC unit. He was very careful not to disrupt any of the furniture or the flooring in the house, and he was very respectful when moving around the outside of the house.

Wes gave a great explanation about the work he was doing during his repair. He also helped with advising on how to prevent a similar situation from happening in the future. Very thankful for his professionalism, and very thankful for his skills in repairing our AC unit.

Mike was awesome! We had a horrible experience with another company and called L&S to come out. Our technician, Mike was very thorough, transparent and left no stone unturned when it came to explaining the issue. He walked through in great detail the service plan available. Needless to say, because of Mike we signed up for regular maintenance service. Thank goodness there are great service providers out there....

Comfort Experts did a great job with my yearly check-up and gave me some good suggestions on how to maintain my HVAC. The serviceman was polite and knowledgeable and I felt Comfortable with what he was doing.

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction