Best Plumbing And Drain Cleaning in Fort Worth TX

Exceptionally Knowledgeable and a personable staff. They were polite and thorough. Would recommended.

Great service

Eric repaired the issue quickly and we have a/c again!

I will never use this company. Comfort Experts hired by buyer of house to check HVAC. Within two day prior to the arrrival of the Comfort Expert tech, the home inspector hired by the buyer found the upstairs air conditioning unit was old but fully functioning...upstairs air conditioner was cooling fine. Comfort Expert tech said the air conditioning unit was out of freon and offered to put some in. I declined and called the company with which I had a service contract for 15 years. That tech came out and said in all of his 25 year he had never seen a connection (I forget what he called it) loosen itself. He tighten it and put in nine pounds of freon. Two weeks later and the upstairs air conditioner is still fully functioning. Comfort Experts pays their techs commission on products and services they sell. The company I have used for years does not. Go figure who has the most motive to find or create things that are a problem.

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction