Best Standby Generators Backup Home Power in Columbus OH

I had an appointment scheduled for this morning, and no one showed up. Called multiple times to both of their numbers, left voicemail, texted, and emailed after they didn't show up, and several hours later I still didn't get a response. I chose them because apparently they do great work, but I guess I'll never know.

This was after them taking days to even calculate an estimate and schedule the appointment after visiting my home, and that only happened after getting no response from several texts and getting lucky by getting an electrician to pick up the phone.

If someone actually calls me back about why they missed our appointment and comes out to do the job, then I would be willing to give a better rating, but as of now I can't say anything positive.

UPDATE:
You literally sent me an email with an estimate and a date and time for when you would arrive. If you were going to decline why didn't you just say so when you showed up, and why did you send me an estimate and schedule a date to do the job? And why didn't you call me to tell me you declined the offer? Very unprofessional.

UPDATE #2:
Note that this is over two months after these guys failed to show up, during which I already hired someone else to do the job. I had completely forgotten about this terrible experience when the owner decided to change his response to this (in case he deletes it):

A horse walks into a bar, and the bartender asks what he’d like. The horse doesn’t reply because it’s a horse and obviously can’t speak or understand English. Several people get up and leave, sensing the danger in having a live animal in a bar.

On top of the ridiculousness of replying to a months old review with a metaphor, I can't even begin to think how this makes any sense. The only thing I can glean from it is that I'm the horse who apparently couldn't communicate what I wanted and somehow posed a danger to these guys, so they left without saying anything (because apparently I wouldn't have understood them anyways). Not only was everything clearly and politely communicated to you, but the idea that I somehow posed a danger to you is just downright offensive. Instead of trying to spin this into something favorable for you, you could try being decent people and admit you made a mistake for once. Honestly you people should feel ashamed of yourselves; try having some humility for once.

Very professional and true to thier name, efficient. I will use them again!

Ronald was prompt and helpful with our electrician concerns and very kind and good with our dogs so we’d happily use this company again!

Fast and attentive to our needs. We’ve had Higher Power come out to our place a couple times over the last few years and it’s always been a pleasant experience. Very friendly and straight forward.

Best in town!!

R & T Yoder Electric's service is top-notch! They are very responsive, do quality work, and their customer service is awesome!

I signed the contract for a whole house backup generator on August 16, 2022. Every step of the process was more difficult than it needed to be. I had to call for updates as almost nothing was ever communicated to me. I had to pester them to schedule things. After much legwork on my part, the generator was finally installed in late February. As of this writing (May 25, 2023), my generator still does not work, even though it's been paid in full. The techs tested it, but every time we have an actual power outage, it does absolutely nothing. I work from home and the main idea behind getting the generator is that it would protect me from the occasional power outages that happen in the country. So, instead of actually being able to do my job, I have to call to have someone come out and that normally ends with promises that they will come back and fix it later because they cannot correct whatever is wrong with the generator this time. And then burn vacation time because I am physically incapable of doing my work. To say I am frustrated and disappointed is a massive understatement.