Best Emergency Backup Generators in Columbus OH

Made an appointment on their website for Dan to come out. He never showed. I texted, no response.

I get that other calls may be “more important” but I took time off work to get my issue resolved. Very unprofessional.

Edit: You should just get rid of your online appointments entirely then. It makes no sense. I would have appreciated any sort of communication from you and your team. My point stands. Maybe don’t send emails saying the “job has been scheduled.”

Great Company that I founded

Our technician, Shawn, was great. He was on time. Took his time and spoke with me in great detail to help find our issue. It was an awesome experience.

Only electrical company we use. We always have great service and would recommend anytime.

Our parking lot was totally dark
So I called Roberts on Monday morning —- they sent out a service technician that afternoon ( who does that any more???)
And the job was completed the very next day — basically , within 24hours!!! You just don’t find efficiency and excellent service like this very often!
Why torture yourself and get aggravated —- just call Roberts
And deal with “professionals ”!

Very professional

Hands down some of the best customer service and dependable group of professionals i have ever worked with to improve my electrical needs. Responsive, great communication, and on point with their work!

Outstanding knowledge and fault isolation capabilities. I had a section of lights that quit working on my house. As an older home that has had numerous modifications and poorly marked circuits, locating the cause required professional methodology. Identified the failed part and replaced it. Corrected other issues along the way, making my home safer. My go to electricians!

I was driving on 270, one of their trucks was in the fast lane going slow so I got in the middle lane to go around them. While doing this a worker thought that it would be professional the give me the finger for no reason. Also mind you this was in one of their vans with the company's name all over it. Will definitely never be using this company if they are going to employ unprofessional people.

I made was in the middle of a remodel and I lost power to my outlet. I made the call to this company at 10pm at night. They were there in 30 mins and provided great quality service. The electrician even provided some advice and suggestions for the work I was currently doing. He was a great help. I would recommend this company and plan on doing more business with them in the future.

Excellent support and quick turn around on parts

great place

I signed the contract for a whole house backup generator on August 16, 2022. Every step of the process was more difficult than it needed to be. I had to call for updates as almost nothing was ever communicated to me. I had to pester them to schedule things. After much legwork on my part, the generator was finally installed in late February. As of this writing (May 25, 2023), my generator still does not work, even though it's been paid in full. The techs tested it, but every time we have an actual power outage, it does absolutely nothing. I work from home and the main idea behind getting the generator is that it would protect me from the occasional power outages that happen in the country. So, instead of actually being able to do my job, I have to call to have someone come out and that normally ends with promises that they will come back and fix it later because they cannot correct whatever is wrong with the generator this time. And then burn vacation time because I am physically incapable of doing my work. To say I am frustrated and disappointed is a massive understatement.

Closed , bad phone number