Best Sump Pump Backup in Charlotte NC

We had Livewire Electrical come out to fix some tripping circuit breakers. Extremely knowledgeable electrician that did a great job and with the exact price quoted over the phone. Highly recommend!!!!

To say I felt cheated by this company was an understatement…I scheduled a service call to fix my tankless water heater that was no longer providing hot water consistently. They scheduled a technician who specialized in tankless water heaters to arrive to my home on Thursday the 10th with a two hour window. I scheduled a vacation day away from work to get hot water restored to our home. Unfortunately, the technician never showed up and I didn’t even receive a courtesy phone call from IRV to let me know that the tech would not be coming. I called several hours past the missed appointment window and they dispatched another tech however he wouldn’t arrive until after 5pm. The technician that arrived did not know much about tankless water heaters and was not prepared to work in it. It was as if they just sent someone to show face as they missed the appointment already. He simply asked me if I had cleaned it since it was installed which I answered no. His diagnosis was that the unit needed to be cleaned first before doing any further work and he proceeded to charge me $157 for the “diagnosis” and said that I would have to schedule another day to get the unit cleaned. This one question could have been asked when I called in for the appointment. This is also a simple 45 minute fix which I would have expected to be preformed while he was here at my property.Two days following I finally received the quote for the cleaning which was $530. This put the total cost of the cleaning at $692!!! The cleaning only requires a $15 descaler solution that is pumped through the flush valves of the unit for half hour. In addition, two small filters are cleaned (air and water) which take two minutes each. From start to finish this repair only took me 45 minutes to do myself. With a fully burdened labor cost of roughly $60-75 an hour and $15 of material cost (descaler solution) I felt like this company was taking advantage of the home owner. I am in the construction business and am fully aware on the total burdened cost for an employee in the service arena. This was essentially a 700% markup over the companies cost. I understand companies have markups and need to make profit however this was beyond excessive. Buyer beware, avoid this company at all cost as they will try to rip you off for such an easy fix!

I am a licensed contractor & have been for over 24 years. We build swimming pools so our need for licensed electricians is somewhat different to most trades. I need electricians with trenchers rather than ladders. Out work is primarily underground & adds on to existing services more like remodeling. There are very intense safety regulations when you add electricity to water. Arc is always ahead of the curve on code & local requirements. They work with the inspectors & building departments in a very professional manner. I can’t tell you that during the hundreds of projects we have done together they have never had a conflict with an inspector, what I can tell you is that on the rare occasion that it has happened it has been corrected expeditiously with no debate. The word that describes them is “professional” .