Best Our Sump Pump Repair in Charlotte NC

I called Bobby at 10 for a repair on a gfci in my kitchen and an afci in my breaker panel. By 12 he was at my house completing the repair quickly, while providing education and knowledge on a bonding issue. I really appreciated Bobby’s professionalism and knowledge and will be 100% calling him if I have any other issues. Every electrician I called wanted to charge an astronomical amount. He was the only one that offered a fair price for the job!!!!!

Don’t waste your time calling anyone else. I was on the phone for hours, they couldn’t even give me a quote, they wanted to send someone out.

Thanks again!

Good experience with Bates Electric.

Brad was friendly, professional and explained things I wasn’t aware of and in an easy way to understand. Would recommend them and will use them again.

He was real cool...
Very pleasant and very explanatory, very detailed about what was going on about the issue and made me comfortable bout the price...I wad please with work performance.

I made an appt for a Bates technician to come do an estimate on several things in the 82yr old house I just bought. The soonest appt was 2.5wks out, but I took it anyway. I made a sooner appt with another company too. I was told when making the appt with Bates, that it would be $125/hr, so that is what I was expecting to pay. Despite the Bates fee of $125 being higher for a quote, my electrical safety concerns were great enough to want a 2nd opinion. I hadn’t received a reminder text or email for Bates to come, so I had to call back the day before to confirm. The lady confirmed the appt & reminded me again of the $125 service fee (I still only heard of $125, despite the different terminology).

The technician was on time & friendly, telling me what he suspected the quotes would be (cheaper than first company). When we were settling up, he asked if I knew it would be $250. I told him I was told $125/hr, to which he stated the customer is usually surprised at the $250 quote fee, implying that this info is not made very clear at the time of scheduling. Apparently, it’s $125/hr AND a $125 service fee, when the guy was only here for 30min! Maybe I should’ve noticed the different verbiage from the scheduler, but I’ve worked in customer service for years & many people would’ve made this mistake. I would NOT have made an appt with Bates had I known the cost of a quote. I received an email same day with my invoice, but I never received a quote. I called the next day to inquire & was told that quotes take 5-7 business days to receive! I can’t wait that long, plus another 2-3wks for another appt. I wasted an extremely valuable $250, & I am still waiting for my quote after 9 business days.

This company’s schedulers need to make it clear what exactly quote cost will be & how long it will take to receive quote. Most families cannot afford $250 for a quote. The other company cost $69 for a quote that I received same day. That’s better customer service.

The best and most professional company to work with!!! These guys went above and beyond!!! Thanks a bunch!!!!