Best Generator Service Technician in Charlotte NC

UPDATE 3/19/2018 to 3 stars (from 1 star)

Roby reached out to me to set up an appointment with a field service manager to check over the panel upgrade and verified that everything was installed correctly. Thank you. I appreciate the time they took to ensure that I was ultimately taken care of. It is very refreshing to see that they are willing to learn and improve from my feedback.

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Hired Roby to do a panel upgrade in 2017 (from 150 amp to 200 amp.) I was told this was a standard job. I had read many good reviews before hiring Roby and thought this would be straightforward.

Unfortunately, I was very disappointed with their work. To sum this up -- a lot of mistakes were made and it appeared that this job was rushed.

Here is a list of what went wrong:

(1) The electrician who came to my house told me that upgrading the outside equipment/wiring was not part of the scope (which did not make sense to me because if the outside equipment/wiring where the electricity flows into the house is not rated for 200 amp, then it doesn't matter if the inside panel is...). He then called the main office who told him that the outdoor work WAS part of the scope and needed to be completed. Had I not asked about the outside equipment/wiring, this would have delayed the completion. This also indicates a lack of clear communication to the electrician from the main office/project manager.

(2) After replacing the panel/circuits/wiring and re-energizing the circuits, the circuit that the hot water heater is on was NOT properly re-set and therefore did not get re-energized. This left us without hot water for the weekend. There were also 6 mislabeled circuits (i.e. the second floor was listed as the third floor, etc.) that I spent 2+ hours re-labeling that weekend.

(3) A 220V wire that had been disconnected from the panel (before bringing Roby in) was re-energized. This wire was purposely left disconnected as the appliance it had been connected to was removed from my home and the plastic insulating layer on the wire was compromised (I did not want to use this wire for any new appliance or other future use as there is more risk because of the insulation damage). Unfortunately this wire was strung through the entire length of my home and I could not remove it unless I ripped up floors. Roby should have paid more attention to which wires were and were not energized BEFORE completing the upgrade instead of wiring up everything and assuming it was safe to do so. I know it is not uncommon in older homes (like mine) that wires are left disconnected from the panel because they are no longer in use (they are left there disconnected because it is too difficult/expensive to completely remove them from the walls leading up to the panel.)

(4) There was an electrical outlet in the way of where the new, larger panel needed to go. The electrician removed that outlet and did not tell me. My husband later noticed the outlet was missing, so I called Roby and requested that it be replaced, which it was. This indicates lack of attention to detail and possibly dishonesty.

I felt that I had to follow-up on many details and did not trust that the upgrade was done correctly. I felt that Roby was trying to get the job done quickly but not correctly.

They are the best, wonderful costumer service and very quick, highly recommended for any project you have!

Professional and knowledgeable. Evaluated the problem and explained the solution options. Will definitely use their service in the future.

AJ and Dawson did a great job! I will recommend GB Electrical service to anyone I know that needs it! Thanks again!

Sheldon, with Michael and Son Charlotte, did a great job on our recent hot water heater installation. We had another company come out prior to Michael and Son, and we were not impressed so we called Michael and Son for a second estimate. Sheldon was very polite, professional, and did a great job answering all our questions and breaking down the costs for us. Sheldon did an excellent installation job and we are happy we went with Michael and Son.

Mr. Garry Owens was such a blessing. As a new homeowner, I greatly appreciate his expertise, calmness, friendly, and willingness to resolve the issue with my water heater issues. Mr. Owens as able to give me temporary hotwater so I could make it to my babyshower! I appreciate his wisdom and compassion for people. They are scheduled to come out after the holiday to replace the hot water heater. I am grateful, God bless!

Going to get a hold house generator,so when the power is out, we will not be.

I have used Bates Electric for over three years and have been satisfied with all their work. They have handled all aspects of my home electrical systems from circuits to outlets and switches.

Very satisfied. Killian was very professional and he arrived on time . Very pleased with his work and his skills . They were very affordable and they had excellent response to my request . would recommend to my friends and family and definitely use them in future for any of my electrical and generator work.