Best Diagnose And Fix in Charlotte NC

I have had such a difficult time finding good electricians who have availability in the past. So happy to do business with LiveWire. They were quick, responsive, and saved me a ton of money. So glad I didn’t have to replace my whole air conditioning unit!

I had a problem in my new home--a set of GFI outlets not working. Matt knew exactly the problem--a hidden outlet tied to the same circuit. He diagnosed over the phone, and didn't charge for the advice. I'll be a customer for life!

I contacted Bates Electric because I had power outages in multiple places inside my house. They took my information and scheduled an appointment. The morning of my appointment, Bates called to verify someone would be at the residence. Shortly after that, I received a phone call from the technician named Thomas. He verified my info and gave me an ETA of his arrival. He arrived at my home on time and called to verify where he should park. He started his service call paperwork, verified my power concerns, grabbed his tools and went right to work to find the problem. Upon finding the problem, Thomas explained to me what the problem was and what he was going to do to repair it. Once repaired, Thomas went around to make sure all non-powered issues had been corrected. He was very professional and showed to be extremely knowledgeable in what he was doing. I felt I was in good hands right from the start. Bates and Thomas come highly recommendated from me.

Sincerely,
Thomas Wright

I have used Johnathon Brown Electric twice and the service has been stellar. Their pricing is very reasonable since you pay for the work you need, not for what they know. Highly recommend.

Very disappointed with Bates Electric. I already moreless chose an electrician for a job, but wanted to do my final checks before moving forward. To be fair, the scheduler seems to be my main concern with lack of empathy from management. The actual electrician team seem extremely experienced.

The scheduler was not knowledgeable nor clear with what they said. I described my situation clearly and suggested I needed a meter back put in and a panel and I was asking for ball park prices for the service. She responded with $1800 for just the panel plus ~$150 for permits. Which I was just wanting to get a panel of service and this is what I asked about. I scheduled a visit for $250 since the next best price was ~$3k.

Well I get a quote back and its almost $4k, I called and said this is no where close to the number on the phone. Ballparks are ballparks, but over double didn't make sense. Well speaking to the team and manager I was told the scheduler said the panel was $1.8k for just that material. That didn't include any other materials or the service. They went back to listen to my call and I ask for a ball park and she clearly said just the panel, but given the context seemed on par for what we were talking about. The manager was sympathetic suggesting clearly the scheduler didn't answer my question rather just said something else. But, the manager suggested this was my fault for not catching her redirecting my question. Also she no longer works there, so makes me think this isn't the only time.

As I mentioned company seems knowledgeable, but assume the scheduler will provide false info. I felt very bait and switch with the situation and out $250 for nothing. I understand companies can't always come out for free, but providing misleading numbers is part of the reason they have so many quotes in the first place. Even with a knowledgeable group I would rather do business with a team that doesn't feel like a 1 way street.