Best Audio/Video Installation in Charlotte NC

Herman was courteous, professional, and most importantly patient. We changed our minds a few times with how we wanted our light fixture to be hung up, so we very much appreciated his patience. We'll definitely be using these guys for future needs

Mr Crawford is a true professional. He called to give us an estimated arrival time and was perfectly on time. He then listened to our issues, assessed the problem, told us how he would fix it, and fixed it in very little time. After we paid (i.e. not on the clock) he stayed to listen to any questions / concerns we had. Without question we will work with Bates Electric and ask for Mr. Crawford again.

The best electrical contractor in North Carolina.

Mike is the best!

Very disappointed with Bates Electric. I already moreless chose an electrician for a job, but wanted to do my final checks before moving forward. To be fair, the scheduler seems to be my main concern with lack of empathy from management. The actual electrician team seem extremely experienced.

The scheduler was not knowledgeable nor clear with what they said. I described my situation clearly and suggested I needed a meter back put in and a panel and I was asking for ball park prices for the service. She responded with $1800 for just the panel plus ~$150 for permits. Which I was just wanting to get a panel of service and this is what I asked about. I scheduled a visit for $250 since the next best price was ~$3k.

Well I get a quote back and its almost $4k, I called and said this is no where close to the number on the phone. Ballparks are ballparks, but over double didn't make sense. Well speaking to the team and manager I was told the scheduler said the panel was $1.8k for just that material. That didn't include any other materials or the service. They went back to listen to my call and I ask for a ball park and she clearly said just the panel, but given the context seemed on par for what we were talking about. The manager was sympathetic suggesting clearly the scheduler didn't answer my question rather just said something else. But, the manager suggested this was my fault for not catching her redirecting my question. Also she no longer works there, so makes me think this isn't the only time.

As I mentioned company seems knowledgeable, but assume the scheduler will provide false info. I felt very bait and switch with the situation and out $250 for nothing. I understand companies can't always come out for free, but providing misleading numbers is part of the reason they have so many quotes in the first place. Even with a knowledgeable group I would rather do business with a team that doesn't feel like a 1 way street.

Mr . Phillips did N excellent job with everything that I needed fixed and it was done really well and timely a d I will hire him again

Great professional service...prompt... excellent TV mounting experience with Jason...thank you for your service on such short notice as well....