Best Bathroom And Kitchen Remodeling in San Jose CA

For the last 12 months, I've relied on Electric Heroes San Jose for every electrical service I've needed and they have not disappointed me. They have always been on time, professional, and honest with their assessment and pricing. Their workmanship is top notch and I highly recommend them for any electrical issues you may have in the future!

We called your company on Saturday December 21 to come out and check on a braker that we could not get to work. The breaker had tripped and taken out power to our kitchen outlets. I felt it would need to be replaced as I could not get it to stay on. Breakers do need to be replaced from time to time. The technician came by at 12:30 on that day and I showed him our fuse box and the tripped breaker. He took a look and wanted to see the effected area in the kitchen. He took pictures of the outlets and tested every outlet for power and agreed that they were not working. He then suggested that he would need to do a diagnostic test and it will cost extra money. He felt that since our house was over 30 years old it could be that we needed to re wore the house. He wanted me to see each of the diagnostic tests 1/2/3/4 starting at $395 and going all the way to $1995. The technician kept insisting that we select the package number 2 for $995. I said I just wanted a new Breaker installed and he refused. It was $995 or nothing and it would likely cost more once he would analyze exactly what the issue was. I asked him to leave as I did not like the business practice he was laying on me. He said it was my choice and asked not to take it “Personal” I told him to leave my property. . I feel ripped off and paid $249 for the emergency call. I want a refund as I am not satisfied. I called another electrician and they were there and fixed my problem for less money then I paid to have them come out for the emergency call.
Terrible business practice and after requesting a call from the service manager nothing has happened.
PLEASE REFUND MY $249 or I will Post this review to Yelp.

We had an emergency on Thanksgiving and Paul came out and repaired it immediately. He spent time explaining the problem to us as well. Just waiting on a quote for more upgrade work.

Consistently excellent service across 4-5 jobs over the past 2 years, including upgrading electrical panel and wiring for A/C, installing electric car charger in garage, and several smaller jobs. I always get a reply from Jeff within 24 hours of contacting him and he is always on time. Pricing clearly communicated up front and always reasonable.

Installed a 220V outlet for an EV. Very competent and absolutely reliable. Showed up when he said he would, did great work. Knows his stuff and was able to make smart recommendations for best way to do the installation. Not the cheapest but not expensive and the work was impeccable.

Juan replaced components and serviced our heating system. He was great.

Trent ran a circuit for spa. After having 2 electricians flake, Trent showed up on time and did an excellent job. I highly recommend Drummond Electric.

(Translated by Google) good electronics

(Original)
Buena electrónica

Terrible customer service. If I could give negative 5 stars, I would! Makes you send pictures. Won't even come to look at the problems & give an estimate. Tells me to order all replacement parts in advance to replace an entire bathroom when all I need is to replace a shower valve.

Too lazy to even come assess the problem so how would he even know what needs replacing??? At least talk to the customer and treat them like a real person rather than just texting and telling them to order all kinds of stuff before even coming to give an estimate. Terrible customer service. Rude attitude. Ridiculous requests. Waste of time!

I'll keep looking for a real handyman, one that actually cares.