Best Generator Routine Maintenance in Oklahoma City OK

Thank you for sending Klint Schroeder as my technician to service my generator He was on time and did a quick and professional job Before he left he made sure it would come on if the electricity went off. As I am expecting expecting high winds and freezing rain this week, he has put my mind at ease 😀

I called about an issue with my gfi outlet. He solved my problem over the phone without coming out and charging. Highly recommended

My mother has Dementia, I specifically authorized a hot water heater installation and a new shutoff valve to the house. Instead they sold her on some bogus part on the shower. I wish I could give more info on the part and what it was but they will never answer my questions when I call. they always claim they will get with the plumber who went there but never do.

Do not trust them. They up sale to people who cant make decisions for themselves and I specifically told them of her condition and what she and my father are capable of doing on their own. They did an excellent install but the fact they charged us 300 + on a part and installation that was not authorized was totally unacceptable.

They charged us 2400+ on a hot water heater install as well. Which is above the others I got quoted but because we had done business before I decided to spend extra money. NEVER AGAIN unless they rectify this.

They never called or came for my fall schedule. Still under contract. Called them 2 weeks ago and they said the person who was going to do the service had covid. Understand that. They promised that they would call and reschedule, but still no call. I will be canceling my contract and getting my refund back. Horrible customer service.

Faith did a good job installing a generator. After that, I endured several years of frustration with them servicing my generator. I would call and leave messages and go weeks before getting a call back. Technicians were difficult to get scheduled. It was a hassle. I found someone else to service the unit and was happy with them. During the recent ice storm my regular service provider wasn't able to help. When I called Faith, a man answered the phone and began telling me that the problem presenting itself was all my fault, that I should call the other people back. I stopped him and said bluntly do you want to come out and work on this generator or not? That was met with him arguing with me and being rude. I'm done with Faith. Their customer service skills are ridiculously poor and I will never put myself through the frustration of having to call and beg for someone to come out to my house again.

I would not recommend these guys to my worst enemy. Don't ask them for an estimate. You'll never get one. You will be promised repeatedly that they'll call you back with at least some kind of information. Trey himself told me on no less than 8 times over the period of two months that he would get right back to me. I didn't realize that 'right back to me' meant two months with still ZERO word. I was told that Tmax was the best in town and could be relied upon. I was told they were professional. These word of mouth claims couldn't be further from the truth. I'm disabled with serious mobility issues and am now facing my home being condemned. All because this company dropped the ball and obviously thought I was unworthy of the truth and respect that an actual caring hometown business would extend to a customer.